Sales Admin Assistant

Sales Admin Assistant

Location: Office based only role

Salary: £24,000 - £26,000 per annum DOE

Monday - Friday 10am -6pm / Saturday 11am 5pm with a day during the week in lieu

Job description:

City Rooms is one of London s leading providers of co-living accommodation. For over 15 years, we have helped thousands of Londoners find high quality, great-value homes across the city. We are now seeking a motivated Administrator to provide ongoing support to our fast-paced and energetic sales team.

Key Responsibilities

• Register and manage new enquiries received through multiple communication channels.
• Upload, update, and maintain marketing content across the company website and all lettings platforms.
• Accurately record, process new customer data; update and maintain current renewing customer data.
• Update the system with new client and renewing client information, as per other department needs.
• Support customers in completing and submitting referencing documentation.
• Assist with the collection, management, and analysis of key sales performance data.
• Support the sales team in managing and maintaining property inventory
• Issue renewal invitations to tenants in accordance with company contract expiry timeframes.
• Proactively follow up with tenants throughout the renewal period, increasing communication frequency as contract end dates approach.
• Negotiate rental terms and contract durations with tenants in line with company policies and application criteria.
• Tenant renewal increase finance checks to ensure tenant still meet required conditions.
• Check historic and current payment behaviour to ascertain if they are good renewal candidates.
• Respond to any tenant complaints informing relevant departments.
• Prepare and process renewal agreement documentation

About You

• Customer-focused and take pride in delivering a consistently high standard.

• Professional, well-organised, committed to upholding company values and standards.
• Possess excellent written and verbal communication skills in English.
• Work effectively, multi task, good at self-management and organisation.

Qualifications & Skills

• Previous experience in sales support and/or administration
• Proficient in Microsoft Office, Teams, calculations, and particularly Excel
• Experience with CRM systems and sales tracking tools
• Strong verbal and written communication skills in English
• Accuracy is a must, with strong attention to detail.

Employee Benefits

• Fresh fruit available daily
• Access to a staff benefits and discounts scheme

• Enhanced annual leave based on length of service
• One additional day off for your birthday and one wellness day per year

To Apply

If you feel you are a suitable candidate and would like to work for City Rooms, please do not hesitate to apply.