Scheduler

PPM Coordinator/Scheduler

Salary: Up to £31,000 per annum (depending on experience)
Department: Customer Service
Location: Office Based
Hours: Monday to Friday 08 30 (40 hours per week)

The Opportunity

We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments.

This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare.

Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met.

Key Responsibilities

• Processing quotes for remedial works and planned preventative maintenance (PPM)
• Logging, booking, scheduling, and closing PPM and remedial calls
• Coordinating and scheduling engineers workloads throughout the day
• Monitoring engineer attendance and SLA compliance
• Processing RAMS, permits, and customer portals
• Raising purchase orders with suppliers and third parties
• Escalating customer complaints when required
• Supporting invoicing, orders, quotes, and email communications
• Attending meetings and training sessions as required

Key Skills & Attributes

• Excellent organisational and time-management skills
• Ability to work independently with minimal supervision
• Strong attention to detail and good numeracy skills
• Flexible, adaptable, and able to work under pressure
• Comfortable working to deadlines and prioritising workload
• Professional communication skills at all levels

Essential Experience & Requirements

• Proven experience in an administrative or coordination role
• Ability to manage multiple tasks in a fast-paced environment
• Strong customer service skills
• Excellent written and verbal communication
• Confident IT user with strong keyboard skills
• Team player with initiative and a proactive attitude
• Full UK Driving Licence

Desirable Experience

• Experience within a Customer Service, Helpdesk, or Service Desk environment
• Experience coordinating engineers or field-based teams across the UK
• Familiarity with CRM systems such as CASH Mentor (or similar)
• Experience processing invoices and purchase orders

What s on Offer

• Competitive salary up to £31,000
• Stable, office-based role
• Supportive and professional working environment
• Opportunity to develop within a growing service-led business