Head of Network Architecture and Design page is loaded Head of Network Architecture and Designremote type: Hybrydowylocations: London: Belfasttime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: Here at Capita we are seeking an experienced and visionary Head of Network Architecture to lead the design, implementation, and evolution of our global network infrastructure. The ideal candidate will have a strong background in SDWAN, Cloud WAN, and the migration of traditional MPLS WAN services to cloud-based solutions. This role requires a deep understanding of network security, extensive experience with Cisco, Juniper, and Palo Alto technologies, and a solid Telco background. Job title: Head of Network Architecture and Design Job Description: The Head of Network Architecture Network will lead and manage a team of Network Architects and Subject Matter Experts. The successful candidate will be responsible for developing and maintaining network technology roadmaps, defining network strategy and architecture, overseeing the development, planning and implementation of network architecture activities, and ensuring alignment with the company's overall business objectives. The Head of Network Architecture will report to the Director of Network Services and work closely with other senior leaders within the organisation. What you'll be doing: Lead the strategic planning and execution of network architecture initiatives. Design and oversee the implementation of SDWAN and Cloud WAN solutions. Drive the migration of traditional MPLS WAN services to modern cloud-based architectures. Ensure robust network security practices are integrated into all designs. Collaborate with cross-functional teams and stakeholders to align network strategies with business goals. Manage and mentor a team of network engineers, fostering a culture of innovation and excellence. Evaluate and recommend networking technologies and vendors, including Cisco, Juniper, and Palo Alto. Maintain strong relationships with Telco providers and ensure optimal service delivery. What we are looking for: Signification experience working in the networking industry CCIE or CCDE or equivalent qualification level Proven expertise in SDWAN, Cloud WAN, and MPLS WAN technologies Strong knowledge of network security principles and practices Hands-on experience with Cisco, Juniper, and Palo Alto technologies Background in telecommunications and service provider environments Demonstrated ability to lead and manage engineering teams Excellent stakeholder management and communication skills Strong leadership skills with experience leading and managing a team of technical experts Expert knowledge of network technologies, protocols, and trends Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively with cross-functional teams Demonstrated ability to develop and implement network architecture standards and guidelines Experience in managing vendor relationships Ability to be SC or equivalent cleared About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. Check out our website for more information 23 days' annual leave rising to 27 days holiday in time with the opportunity to buy extra leave company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. Customer first, always Fearless innovation Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: London,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Jan 09, 2026
Full time
Head of Network Architecture and Design page is loaded Head of Network Architecture and Designremote type: Hybrydowylocations: London: Belfasttime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: Here at Capita we are seeking an experienced and visionary Head of Network Architecture to lead the design, implementation, and evolution of our global network infrastructure. The ideal candidate will have a strong background in SDWAN, Cloud WAN, and the migration of traditional MPLS WAN services to cloud-based solutions. This role requires a deep understanding of network security, extensive experience with Cisco, Juniper, and Palo Alto technologies, and a solid Telco background. Job title: Head of Network Architecture and Design Job Description: The Head of Network Architecture Network will lead and manage a team of Network Architects and Subject Matter Experts. The successful candidate will be responsible for developing and maintaining network technology roadmaps, defining network strategy and architecture, overseeing the development, planning and implementation of network architecture activities, and ensuring alignment with the company's overall business objectives. The Head of Network Architecture will report to the Director of Network Services and work closely with other senior leaders within the organisation. What you'll be doing: Lead the strategic planning and execution of network architecture initiatives. Design and oversee the implementation of SDWAN and Cloud WAN solutions. Drive the migration of traditional MPLS WAN services to modern cloud-based architectures. Ensure robust network security practices are integrated into all designs. Collaborate with cross-functional teams and stakeholders to align network strategies with business goals. Manage and mentor a team of network engineers, fostering a culture of innovation and excellence. Evaluate and recommend networking technologies and vendors, including Cisco, Juniper, and Palo Alto. Maintain strong relationships with Telco providers and ensure optimal service delivery. What we are looking for: Signification experience working in the networking industry CCIE or CCDE or equivalent qualification level Proven expertise in SDWAN, Cloud WAN, and MPLS WAN technologies Strong knowledge of network security principles and practices Hands-on experience with Cisco, Juniper, and Palo Alto technologies Background in telecommunications and service provider environments Demonstrated ability to lead and manage engineering teams Excellent stakeholder management and communication skills Strong leadership skills with experience leading and managing a team of technical experts Expert knowledge of network technologies, protocols, and trends Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work collaboratively with cross-functional teams Demonstrated ability to develop and implement network architecture standards and guidelines Experience in managing vendor relationships Ability to be SC or equivalent cleared About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. Check out our website for more information 23 days' annual leave rising to 27 days holiday in time with the opportunity to buy extra leave company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. Customer first, always Fearless innovation Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: London,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Job Title: Python Engineer Location: Fully Remote (England) Clearance: Active SC Clearance Required Duration : 12 month contract - will extend Project: Major Defence Programme Secure Data Exchange Platform Core Mission Build and harden Python based services and data processing components that underpin a secure, scalable, distributed defence platform. Transform prototype code into operational, production ready modules. This is a hands on engineering role requiring strong Python skills, experience in secure or mission critical environments, and the ability to contribute across backend services, data pipelines, integration layers, and automation. Key Responsibilities • Develop, refine, and maintain Python microservices and backend components supporting secure data exchange. • Translate prototype logic and PoC implementations into scalable, production-grade code. • Implement APIs, integration layers, and event-driven services aligned to agreed architecture patterns. • Apply secure coding practices, identity controls, and data protection mechanisms. • Contribute to CI/CD pipelines, automated testing, and integration with Infrastructure-as-Code workflows. • Improve performance, fault tolerance, and observability across distributed services. • Collaborate closely with solution architects, security architects, and engineering teams. • Support validation, hardening, and iterative refinement of backend services. • Produce technical documentation, service diagrams, and implementation notes aligned with programme standards. Required Experience • Strong hands on experience with Python • Solid understanding of APIs, microservices, event-driven architectures, and messaging patterns. • Practical experience with secure development practices, authentication/authorisation, and zero-trust principles. • Experience working with containerised workloads (Docker; advantage if familiar with Kubernetes). • Proficiency with CI/CD tooling, automated tests, and modern software engineering practices. • Ability to work effectively within a senior, cross-functional architecture and engineering team. • Strong knowledge of networking fundamentals, data structures, and secure service design. • Comfortable working in a highly regulated, security-focused environment. Apply now for immediate consideration
Jan 01, 2026
Contractor
Job Title: Python Engineer Location: Fully Remote (England) Clearance: Active SC Clearance Required Duration : 12 month contract - will extend Project: Major Defence Programme Secure Data Exchange Platform Core Mission Build and harden Python based services and data processing components that underpin a secure, scalable, distributed defence platform. Transform prototype code into operational, production ready modules. This is a hands on engineering role requiring strong Python skills, experience in secure or mission critical environments, and the ability to contribute across backend services, data pipelines, integration layers, and automation. Key Responsibilities • Develop, refine, and maintain Python microservices and backend components supporting secure data exchange. • Translate prototype logic and PoC implementations into scalable, production-grade code. • Implement APIs, integration layers, and event-driven services aligned to agreed architecture patterns. • Apply secure coding practices, identity controls, and data protection mechanisms. • Contribute to CI/CD pipelines, automated testing, and integration with Infrastructure-as-Code workflows. • Improve performance, fault tolerance, and observability across distributed services. • Collaborate closely with solution architects, security architects, and engineering teams. • Support validation, hardening, and iterative refinement of backend services. • Produce technical documentation, service diagrams, and implementation notes aligned with programme standards. Required Experience • Strong hands on experience with Python • Solid understanding of APIs, microservices, event-driven architectures, and messaging patterns. • Practical experience with secure development practices, authentication/authorisation, and zero-trust principles. • Experience working with containerised workloads (Docker; advantage if familiar with Kubernetes). • Proficiency with CI/CD tooling, automated tests, and modern software engineering practices. • Ability to work effectively within a senior, cross-functional architecture and engineering team. • Strong knowledge of networking fundamentals, data structures, and secure service design. • Comfortable working in a highly regulated, security-focused environment. Apply now for immediate consideration
Technical Security Architect Must have an Active DV Clearance About the Technical Security Architect role We're seeking a highly skilled Technical Security Architect to take the lead on embedding security across the design, development, and integration of complex network infrastructures. Working within an Agile Scrum environment, the Technical Security Architect will play a vital part in shaping secure platforms by applying Secure by Design and NIST principles throughout the delivery lifecycle. What you'll do as a Technical Security Architect Lead the design and delivery of secure infrastructure solutions across large-scale programmes. Integrate security controls and considerations into network architecture, ensuring alignment with Secure by Design methodologies. Act as the security subject matter expert within Agile Scrum teams, collaborating closely with architects, integrators, and testers. Contribute to the development of security-enforcing capabilities across platforms and services. Present and defend security design decisions to peers and senior stakeholders. What you'll bring to the Technical Security Architect role Strong background in network infrastructure design and review , with a focus on security. Proven experience designing and documenting security architectures and solutions . Expertise in vulnerability scanning design and implementation . Ability to evaluate and integrate new technologies and innovations under tight delivery schedules. Excellent communication and presentation skills when engaging at all levels. To apply for the Technical Security Architect position, please send your CV by pressing the apply button.
Jan 01, 2026
Contractor
Technical Security Architect Must have an Active DV Clearance About the Technical Security Architect role We're seeking a highly skilled Technical Security Architect to take the lead on embedding security across the design, development, and integration of complex network infrastructures. Working within an Agile Scrum environment, the Technical Security Architect will play a vital part in shaping secure platforms by applying Secure by Design and NIST principles throughout the delivery lifecycle. What you'll do as a Technical Security Architect Lead the design and delivery of secure infrastructure solutions across large-scale programmes. Integrate security controls and considerations into network architecture, ensuring alignment with Secure by Design methodologies. Act as the security subject matter expert within Agile Scrum teams, collaborating closely with architects, integrators, and testers. Contribute to the development of security-enforcing capabilities across platforms and services. Present and defend security design decisions to peers and senior stakeholders. What you'll bring to the Technical Security Architect role Strong background in network infrastructure design and review , with a focus on security. Proven experience designing and documenting security architectures and solutions . Expertise in vulnerability scanning design and implementation . Ability to evaluate and integrate new technologies and innovations under tight delivery schedules. Excellent communication and presentation skills when engaging at all levels. To apply for the Technical Security Architect position, please send your CV by pressing the apply button.
Job description Contract type: Permanent Location: London with a minimum of 2 days per week in the office Salary: c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: UK nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 Jan 2026. First stage interviews over MS Teams will take place between 19-21 January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. How Digital Services enable the NAO Digital Services (DS) enables the NAO by delivering a resilient, scalable, and strategically aligned IT service architecture that empowers teams to operate efficiently and innovate confidently. Through clearly defined roles, structured governance, and a separation of reactive and proactive workstreams, DS ensures that operational delivery supports the NAO's broader strategic outcomes. The team's purpose is rooted in enabling high-quality, secure, and user-focused digital services-spanning Infrastructure, Cloud, Networks, End User Computing (EUC), and service management-while fostering continuous improvement and partner assurance. By embedding ITIL and Digital, Data and Technology (DDaT) aligned capabilities across its structure, DS enhances transparency, accountability, and agility, allowing the NAO to lead by example in digital maturity and operational excellence. Who are the Service Management Team? This role sits within a 3-person team under the Head of Digital Operations that work together with the Infrastructure Operations Team and both work with all other teams across DS as well as multi supplier partners. DS is strengthening governance around Service Management including partner assurance, change management, service transition, continuity, problem, availability and capacity management. Ensuring new and existing services are onboarded safely, are compliant, and meet operational readiness before go-live and are actively managed and assured. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. Responsibilities What are the main responsibilities of this role? Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. Responsible for EUC service delivery, ensuring availability, performance, and compliance. Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. Manage Intune migration and endpoint refresh programmes. Oversee AV device management (Surface Hubs, Cisco, Neat Boards). Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. Drive automation, standardisation, and proactive monitoring. Act as escalation point for EUC-related incidents and problems. Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of "IT Service Manager" within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager - DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management Maintain structured documentation and SOPs for EUC services. Support internal communications and cross-team knowledge sharing. Contribute to CMDB accuracy and asset lifecycle governance. Participate in team engagement and improvement workshops. Lead and assurance of onboarding new devices and services. Represent EUC operations in governance forums. Service Delivery Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. Responsible for MDM tooling and endpoint refresh programmes. Administer Windows Operating System, Office 365, and third-party applications. Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. Maintain accurate configuration and asset data in ITSM Tools. Lead on service validation and testing for new deployments. Manage vendors and suppliers to ensure service continuity and upgrades. Monitor endpoint performance and identify improvement opportunities. Manage patching, backup, and DR readiness for endpoint platforms. Lead onboarding of EUC services into operational support. Strategic Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. Write Statements of work, engaging in supplier workshops to determine solutions where necessary. Contribute to service catalogue evolution and governance frameworks. Recommend tooling improvements and automation opportunities. Provide input into training needs and capability uplift. Liaise with senior stakeholders on EUC priorities. Develop metrics and dashboards for EUC performance and risk. Advocate for cost-effective and scalable endpoint solutions. Support Act as escalation point for EUC-related incidents and problems. Conduct root cause analysis and manage known error records. Provide mentoring and guidance on structured troubleshooting. Support resolution of ad hoc technical issues with a strategic approach. Deliver remote support to Newcastle office and mobile users. Collaborate with Problem Management Lead to remediate recurring issues. Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk Implement endpoint security controls and compliance policies. Collaborate with InfoSec on vulnerability remediation and access governance. Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). Track and report on endpoint-related risk metrics and posture improvements. Development Contribute to automation scripts and tooling enhancements. Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity Provide capacity for major and urgent incidents. Working Environment & Requirements • You'll work on an agreed support rota to ensure coverage from 08:00 - 18:00, with core hours of 09:00 - 17:00, Monday to Friday, on-site in Victoria, London . click apply for full job details
Jan 01, 2026
Full time
Job description Contract type: Permanent Location: London with a minimum of 2 days per week in the office Salary: c£62,000 per annum plus civil service pension scheme employer contribution of 28.9% Nationality Requirements: UK nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us should you have any questions on your nationality eligibility. The closing date for applications is 11.59pm 7 Jan 2026. First stage interviews over MS Teams will take place between 19-21 January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. About the National Audit Office The National Audit Office (NAO) is the UK's main public sector audit body. Independent of government, we have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities. We report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses our reports as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. The NAO welcomes applications from everyone. We value diversity in all its forms and the difference it makes to our organisation. By removing barriers and creating an inclusive culture all our people have the opportunity to develop and maximise their full potential. As members of the Business Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled applicants who meet the minimum criteria. The NAO supports flexible working and is happy to discuss this with you at application stage. How Digital Services enable the NAO Digital Services (DS) enables the NAO by delivering a resilient, scalable, and strategically aligned IT service architecture that empowers teams to operate efficiently and innovate confidently. Through clearly defined roles, structured governance, and a separation of reactive and proactive workstreams, DS ensures that operational delivery supports the NAO's broader strategic outcomes. The team's purpose is rooted in enabling high-quality, secure, and user-focused digital services-spanning Infrastructure, Cloud, Networks, End User Computing (EUC), and service management-while fostering continuous improvement and partner assurance. By embedding ITIL and Digital, Data and Technology (DDaT) aligned capabilities across its structure, DS enhances transparency, accountability, and agility, allowing the NAO to lead by example in digital maturity and operational excellence. Who are the Service Management Team? This role sits within a 3-person team under the Head of Digital Operations that work together with the Infrastructure Operations Team and both work with all other teams across DS as well as multi supplier partners. DS is strengthening governance around Service Management including partner assurance, change management, service transition, continuity, problem, availability and capacity management. Ensuring new and existing services are onboarded safely, are compliant, and meet operational readiness before go-live and are actively managed and assured. This role will focus on assuring that partners and suppliers are delivering in line with contracted agreements, with a primary focus on End-User Computing (EUC) and supporting other leads within Infrastructure Operations to assure their partners are doing the same. Responsibilities What are the main responsibilities of this role? Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. Responsible for EUC service delivery, ensuring availability, performance, and compliance. Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. Manage Intune migration and endpoint refresh programmes. Oversee AV device management (Surface Hubs, Cisco, Neat Boards). Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. Drive automation, standardisation, and proactive monitoring. Act as escalation point for EUC-related incidents and problems. Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of "IT Service Manager" within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager - DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management Maintain structured documentation and SOPs for EUC services. Support internal communications and cross-team knowledge sharing. Contribute to CMDB accuracy and asset lifecycle governance. Participate in team engagement and improvement workshops. Lead and assurance of onboarding new devices and services. Represent EUC operations in governance forums. Service Delivery Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. Responsible for MDM tooling and endpoint refresh programmes. Administer Windows Operating System, Office 365, and third-party applications. Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. Maintain accurate configuration and asset data in ITSM Tools. Lead on service validation and testing for new deployments. Manage vendors and suppliers to ensure service continuity and upgrades. Monitor endpoint performance and identify improvement opportunities. Manage patching, backup, and DR readiness for endpoint platforms. Lead onboarding of EUC services into operational support. Strategic Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. Write Statements of work, engaging in supplier workshops to determine solutions where necessary. Contribute to service catalogue evolution and governance frameworks. Recommend tooling improvements and automation opportunities. Provide input into training needs and capability uplift. Liaise with senior stakeholders on EUC priorities. Develop metrics and dashboards for EUC performance and risk. Advocate for cost-effective and scalable endpoint solutions. Support Act as escalation point for EUC-related incidents and problems. Conduct root cause analysis and manage known error records. Provide mentoring and guidance on structured troubleshooting. Support resolution of ad hoc technical issues with a strategic approach. Deliver remote support to Newcastle office and mobile users. Collaborate with Problem Management Lead to remediate recurring issues. Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk Implement endpoint security controls and compliance policies. Collaborate with InfoSec on vulnerability remediation and access governance. Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). Track and report on endpoint-related risk metrics and posture improvements. Development Contribute to automation scripts and tooling enhancements. Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity Provide capacity for major and urgent incidents. Working Environment & Requirements • You'll work on an agreed support rota to ensure coverage from 08:00 - 18:00, with core hours of 09:00 - 17:00, Monday to Friday, on-site in Victoria, London . click apply for full job details
