Job Description
Job Title: Service Manager
Location: London
Salary: £30k £40k p/a (DOE)
Join Our Team at BugBusters UK Limited (Bespoke Commercial Cleaning)
Are you a proactive leader with a passion for operational excellence and team development? We re looking for a Service Manager to oversee and coordinate cleaning operations across multiple client sites. In this key role, you ll ensure exceptional service delivery, lead a team of managers and operatives, and support the growth and reputation of our company.
Working Hours
- Evening Shifts (Primary): Start around 4:00 PM, varies by site
- Day Shifts (Limited): Start around 6:00 AM, varies by site
Role Overview
As a Service Manager, you ll ensure cleaning operations are delivered efficiently and professionally, in line with contract specifications. You ll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards.
Key Responsibilities
Leadership & Supervision
- Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives
- Provide training, coaching, and performance feedback
- Conduct team briefings and promote a positive work environment
- Handle staffing needs, including recruitment and rotas
Operational Oversight
- Coordinate cleaning schedules and task allocation
- Ensure compliance with contract specifications
- Conduct site visits and attend client meetings
- Respond promptly to service requests and issues
Client Relationship Management
- Act as main point of contact for assigned clients
- Resolve complaints and ensure customer satisfaction
- Collaborate with clients to adapt service levels
- Provide regular service updates
Quality & Compliance
- Conduct audits and implement improvements
- Monitor adherence to cleaning standards and health & safety
- Maintain records of site checks and incidents
- Support safe chemical handling and equipment use (COSHH)
Administration & Reporting
- Maintain accurate records of staff hours and inventories
- Submit reports on performance and site developments
- Oversee inventory control and ordering
- Ensure compliance documentation is up to date
Requirements
- Proven experience in service or operations management (cleaning/facilities preferred)
- Strong leadership and communication skills
- Knowledge of health & safety and cleaning best practices
- Proficiency with Microsoft Office and scheduling systems
- Full UK driving licence (preferred)
Why Join Us?
At BugBusters UK Limited, we value initiative, integrity, and innovation. You ll enjoy:
- A collaborative and supportive team environment
- Career development and training opportunities
- Recognition for your contributions and leadership
Ready to lead and make an impact? Apply now and become a driving force behind our operational success.
