Ernest Gordon Recruitment Limited
Bletchley, Buckinghamshire
HR Advisor 35,000 - 40,000 + Hybrid + Mon-Fri + Progression + Company Benefits Milton Keynes Are you a HR Advisor or similar looking for a varied role within an International Company who foster a collaborative environment, great culture, excellent progression opportunities and the opportunity to work on a hybrid basis? On offer is the opportunity to join an industry leading financial platform and digital security provider, this German based company have multiple sites and clients all around the UK and are focused on providing a quality service and continuing growth nationwide. This varied role, will see you responsible for the day-to-day HR advice and support to senior managers and employees on a wide range of HR issues, you will lead and support on recruitment, keep up to date with employment laws, performance reviews and appraisals as well as implementing new HR systems and projects. This role would suit a HR Advisor or similar, looking a varied HR generalist role, where you will be involved with projects across the business and be able to work on a hybrid basis every week. The Role: Dayto-Day HR advice and support Lead and Support the recruitment process Ensure compliance with UK and Irish laws Performance reviews and Appraisals Monday - Friday, Hybrid Role The Person: HR Advisor or similar Background working on various HR responsibilities Full UK driving license to travel between sites Reference: 23368A Keyword: HR, Human Resources, Recruitment, HR Advisor, HR Officer, HR Generalist, Milton Keynes, London, Hybrid, Remote, Home Working If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jan 09, 2026
Full time
HR Advisor 35,000 - 40,000 + Hybrid + Mon-Fri + Progression + Company Benefits Milton Keynes Are you a HR Advisor or similar looking for a varied role within an International Company who foster a collaborative environment, great culture, excellent progression opportunities and the opportunity to work on a hybrid basis? On offer is the opportunity to join an industry leading financial platform and digital security provider, this German based company have multiple sites and clients all around the UK and are focused on providing a quality service and continuing growth nationwide. This varied role, will see you responsible for the day-to-day HR advice and support to senior managers and employees on a wide range of HR issues, you will lead and support on recruitment, keep up to date with employment laws, performance reviews and appraisals as well as implementing new HR systems and projects. This role would suit a HR Advisor or similar, looking a varied HR generalist role, where you will be involved with projects across the business and be able to work on a hybrid basis every week. The Role: Dayto-Day HR advice and support Lead and Support the recruitment process Ensure compliance with UK and Irish laws Performance reviews and Appraisals Monday - Friday, Hybrid Role The Person: HR Advisor or similar Background working on various HR responsibilities Full UK driving license to travel between sites Reference: 23368A Keyword: HR, Human Resources, Recruitment, HR Advisor, HR Officer, HR Generalist, Milton Keynes, London, Hybrid, Remote, Home Working If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
About The Role SALARY: Up to £90,000 pa dependent on experience LOCATION: Brunswick Court, Milton Keynes, Buckinghamshire HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 21st January 2026 We reserve the right to close the advert earlier if we receive a high volume of applications. Are you ready to lead a team that shapes the future of retail customer service for some of the world's most iconic automotive brands? At Volkswagen Financial Services UK, we're not just about cars - we're about creating exceptional customer journeys that enable long term brand loyalty. As the Head of Customer Services, you'll be at the forefront of delivering innovative, customer centric solutions that set industry standards and inspire loyalty. This is your opportunity to make a real impact, driving transformation and excellence in a dynamic, diverse and performance driven business. We need you to provide strong leadership and strategic direction across our Customer Service teams in our Milton Keynes headquarters and for our Outsourced services. If you're a customer orientated, people driven leader who thrives on collaboration and teamwork, then read on. This is certified role under the Senior Manager and Certification Regime meaning the successful candidate is required to comply with the FCA's conduct rules. What you'll be doing: Inspire and Lead: Drive Customer Services performance by hitting key KPIs and KRIs, while building a strong leadership team that motivates employees to deliver exceptional customer outcomes aligned with strategic goals and regulatory requirements. Own Supplier Partnerships: Take charge of outsourced partner relationships-overseeing performance, quality, scheduling, budgets, and ensuring contractual compliance. Solve Complex Challenges: Handle escalated customer issues with a focus on root cause analysis and problem-solving to prevent repeat problems, improve satisfaction, boost retention, and reduce costs. Collaborate with improvement teams to eliminate dissatisfaction and feed insights into risk committees. Ensure Regulatory Excellence: Manage escalated complaints within FCA timelines, ensuring compliance and smooth handoffs to second line teams. Oversee goodwill gestures and redress payments to resolve issues effectively while balancing customer satisfaction and business objectives. Drive Continuous Improvement: Identify opportunities to enhance customer outcomes, improve commercial performance, and deliver operational efficiencies through smarter processes, demand reduction, and productivity gains. Empower Your Team: Regularly review performance, coach managers, and ensure everyone understands how their role contributes to the bigger picture. Champion Innovation: Foster an inclusive environment where ideas thrive-encouraging process improvements, leveraging competitor insights, and creating efficiencies that elevate both customer and colleague experiences. Be the Voice of Excellence: Act as a true ambassador for customer service, shaping strategies that set the standard for outstanding delivery. Full job description available on request. What you'll bring: You'll be an experienced leader, ideally within a Financial Services or Automotive contact centre environment. You'll have a passion for customer service with the ability to engage with a large number of direct/indirect reports and pass that passion onto them. Essential experience & skills Extensive management/senior management experience within a customer-facing environment. Significant experience of outsource and supplier management Experience of implementing and managing risk, financial/budget management. Significant experience in people management and effective team leadership. Experience of operating in both B2C and B2B environments Significant experience within the regulated Financial Services and/or relevant Automotive sector(s) Understanding and experience of relevant regulatory requirements Ability to lead, coach, motivate and develop people, creating a widespread commitment to achieving business goals and understanding risk culture of the business. Demonstrates energy and drive to question existing approaches, take the initiative, and be dedicated to driving improvement. Proven ability to effectively plan the workload in a demanding and customer focused sales and/or customer service environment to maximise delivery of business objectives. Ability to motivate and lead a team circa: 85 internally and 300+ externally Highly motivated and organised. What's in it for you? Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance, access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. The Head Customer Services is a 'Certified' /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA's Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.
Jan 09, 2026
Full time
About The Role SALARY: Up to £90,000 pa dependent on experience LOCATION: Brunswick Court, Milton Keynes, Buckinghamshire HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 21st January 2026 We reserve the right to close the advert earlier if we receive a high volume of applications. Are you ready to lead a team that shapes the future of retail customer service for some of the world's most iconic automotive brands? At Volkswagen Financial Services UK, we're not just about cars - we're about creating exceptional customer journeys that enable long term brand loyalty. As the Head of Customer Services, you'll be at the forefront of delivering innovative, customer centric solutions that set industry standards and inspire loyalty. This is your opportunity to make a real impact, driving transformation and excellence in a dynamic, diverse and performance driven business. We need you to provide strong leadership and strategic direction across our Customer Service teams in our Milton Keynes headquarters and for our Outsourced services. If you're a customer orientated, people driven leader who thrives on collaboration and teamwork, then read on. This is certified role under the Senior Manager and Certification Regime meaning the successful candidate is required to comply with the FCA's conduct rules. What you'll be doing: Inspire and Lead: Drive Customer Services performance by hitting key KPIs and KRIs, while building a strong leadership team that motivates employees to deliver exceptional customer outcomes aligned with strategic goals and regulatory requirements. Own Supplier Partnerships: Take charge of outsourced partner relationships-overseeing performance, quality, scheduling, budgets, and ensuring contractual compliance. Solve Complex Challenges: Handle escalated customer issues with a focus on root cause analysis and problem-solving to prevent repeat problems, improve satisfaction, boost retention, and reduce costs. Collaborate with improvement teams to eliminate dissatisfaction and feed insights into risk committees. Ensure Regulatory Excellence: Manage escalated complaints within FCA timelines, ensuring compliance and smooth handoffs to second line teams. Oversee goodwill gestures and redress payments to resolve issues effectively while balancing customer satisfaction and business objectives. Drive Continuous Improvement: Identify opportunities to enhance customer outcomes, improve commercial performance, and deliver operational efficiencies through smarter processes, demand reduction, and productivity gains. Empower Your Team: Regularly review performance, coach managers, and ensure everyone understands how their role contributes to the bigger picture. Champion Innovation: Foster an inclusive environment where ideas thrive-encouraging process improvements, leveraging competitor insights, and creating efficiencies that elevate both customer and colleague experiences. Be the Voice of Excellence: Act as a true ambassador for customer service, shaping strategies that set the standard for outstanding delivery. Full job description available on request. What you'll bring: You'll be an experienced leader, ideally within a Financial Services or Automotive contact centre environment. You'll have a passion for customer service with the ability to engage with a large number of direct/indirect reports and pass that passion onto them. Essential experience & skills Extensive management/senior management experience within a customer-facing environment. Significant experience of outsource and supplier management Experience of implementing and managing risk, financial/budget management. Significant experience in people management and effective team leadership. Experience of operating in both B2C and B2B environments Significant experience within the regulated Financial Services and/or relevant Automotive sector(s) Understanding and experience of relevant regulatory requirements Ability to lead, coach, motivate and develop people, creating a widespread commitment to achieving business goals and understanding risk culture of the business. Demonstrates energy and drive to question existing approaches, take the initiative, and be dedicated to driving improvement. Proven ability to effectively plan the workload in a demanding and customer focused sales and/or customer service environment to maximise delivery of business objectives. Ability to motivate and lead a team circa: 85 internally and 300+ externally Highly motivated and organised. What's in it for you? Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance, access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. The Head Customer Services is a 'Certified' /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA's Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.
Location: MK ACT Office Hours: 30 per week (Tue Fri, 9 30, 30-minute lunch break) Salary: £20,998 per annum Contract: Permanent Reporting to: Refuge Manager Closing Date: 21 January About Us MK ACT is a long-established domestic abuse charity with over 50 years experience supporting individuals and families across Milton Keynes. We provide safety, refuge, advocacy and long-term support as survivors rebuild their lives. We have a vacancy for a Children and Young People s Support Worker to join our refuge team. This is an exciting opportunity to support our children living in refuge to overcome the trauma of abuse in a play setting. You will play a key role in ensuring safety, emotional wellbeing and development for children and young people aged 0 to 16, living in our accommodation. This role suits someone who is enthusiastic, adaptable and creative. You will need to have experience of working with children and a level 3 qualification in Early years or Childcare. Why Join Us? • Make a meaningful difference for children affected by domestic abuse • Supportive, specialist team environment • Training and professional development opportunities • 25 days annual leave (pro rata) + bank holidays • Additional paid birthday leave • Opportunity to grow with the charity as we expand Key Responsibilities Support for Children and Young People Plan and deliver interesting age-appropriate activities and holiday playschemes Work with the Family Support Workers to provide support for the residents and their children Deliver age appropriate support around children s experiences of Domestic Abuse Work with other agencies to ensure safety of children living in the refuge Keep accurate records Be part of the refuge on call rota About You You will thrive in this role if you enjoy working with children, are energetic, child-centred and aware of safeguarding responsibilities Essential • Understanding of domestic abuse and its impact on children • Experience supporting children or young people • Strong communication and record-keeping skills • Confidence working with families from diverse backgrounds • Ability to work effectively within multi-agency frameworks Level 3 Early years of Childcare qualification Have a full UK Driving licence Desirable • Experience in refuge or safeguarding environments • Experience delivering group activities or children s programmes • Knowledge of Protective Behaviours How to Apply As part of our fair recruitment approach, we do not accept CVs. Please complete our official application form. Applications submitted without the form cannot be considered.
Jan 08, 2026
Full time
Location: MK ACT Office Hours: 30 per week (Tue Fri, 9 30, 30-minute lunch break) Salary: £20,998 per annum Contract: Permanent Reporting to: Refuge Manager Closing Date: 21 January About Us MK ACT is a long-established domestic abuse charity with over 50 years experience supporting individuals and families across Milton Keynes. We provide safety, refuge, advocacy and long-term support as survivors rebuild their lives. We have a vacancy for a Children and Young People s Support Worker to join our refuge team. This is an exciting opportunity to support our children living in refuge to overcome the trauma of abuse in a play setting. You will play a key role in ensuring safety, emotional wellbeing and development for children and young people aged 0 to 16, living in our accommodation. This role suits someone who is enthusiastic, adaptable and creative. You will need to have experience of working with children and a level 3 qualification in Early years or Childcare. Why Join Us? • Make a meaningful difference for children affected by domestic abuse • Supportive, specialist team environment • Training and professional development opportunities • 25 days annual leave (pro rata) + bank holidays • Additional paid birthday leave • Opportunity to grow with the charity as we expand Key Responsibilities Support for Children and Young People Plan and deliver interesting age-appropriate activities and holiday playschemes Work with the Family Support Workers to provide support for the residents and their children Deliver age appropriate support around children s experiences of Domestic Abuse Work with other agencies to ensure safety of children living in the refuge Keep accurate records Be part of the refuge on call rota About You You will thrive in this role if you enjoy working with children, are energetic, child-centred and aware of safeguarding responsibilities Essential • Understanding of domestic abuse and its impact on children • Experience supporting children or young people • Strong communication and record-keeping skills • Confidence working with families from diverse backgrounds • Ability to work effectively within multi-agency frameworks Level 3 Early years of Childcare qualification Have a full UK Driving licence Desirable • Experience in refuge or safeguarding environments • Experience delivering group activities or children s programmes • Knowledge of Protective Behaviours How to Apply As part of our fair recruitment approach, we do not accept CVs. Please complete our official application form. Applications submitted without the form cannot be considered.
About The Role SALARY: Up to £60,137.00 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 05/01/2026 We reserve the right to close the advert earlier if we receive a high volume of applications. We're looking for a Corporate Credit Manager to ensure effective credit assessment and ongoing management for Volkswagen Bank's Retailers and the corporate customers of VWFS. This compliance-focused and analytical role will be instrumental in safeguarding financial integrity by managing all aspects of credit assessment and funding in line with OMEB guidelines and MaRisk principles. We're seeking someone with proven credit management experience for large corporate clients and a strong understanding of the automotive industry, who can bring expertise and insight to support robust decision-making. What you'll be doing: Conduct credit assessments for corporate customers, analysing borrowing requirements, financial information, and complex structures to prepare proposals in line with OMEB guidelines and responsible lending protocols. Regularly review credit positions, considering economic factors and ESG impacts, to recommend lending conditions. Ensure compliance with regulations including KYC, AML, Financial Crime, and responsible lending. Negotiate facilities and securities, liaising with external parties and managing stakeholder expectations throughout the process. Monitor customer performance against agreed conditions using KPIs and dashboards, ensuring compliance with UK and German banking procedures. Identify and mitigate financial risk, implementing additional controls where necessary to minimise exposure. Manage customer closures, terminations, and failures in collaboration with Corporate Credit Assessment (2nd Vote). Oversee vehicle stock audits and ensure adherence to funding agreements. Build strong relationships with customers, brands, and internal teams, undertaking visits as appropriate. Work with Sales and Fleet teams to agree pricing and products, maximising business performance and lending opportunities. Provide timely updates to colleagues and senior management on material developments. Stay informed on Volkswagen Bank and VWFS products, banking regulations, and MaRisk principles to ensure compliance and identify additional sales opportunities. What you'll bring: You'll be a trusted expert in corporate credit management, bringing strong analytical skills and commercial awareness. You will also excel in building relationships and influencing stakeholders at all levels. You'll have a passion for managing risk effectively, with a focus on accuracy, compliance, and adding value through informed decision-making. Essential experience & skills: Proven experience in Financial Services, banking, or motor industry. Background in credit management for large corporate clients within a regulated environment. Degree-level education or relevant professional qualification; strong understanding of balance sheets, ratios, and securities. Ability to interpret complex financial data and make sound credit decisions, even with incomplete information. Excellent organisational skills with the ability to manage multiple priorities and meet deadlines. Strong interpersonal and stakeholder management skills; confident in influencing and negotiating. High level of drive, adaptability, and resilience with a solution-focused approach. Proficient in Microsoft Excel, Word, and PowerPoint. What's in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance). Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4 salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us - we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Jan 06, 2026
Full time
About The Role SALARY: Up to £60,137.00 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 05/01/2026 We reserve the right to close the advert earlier if we receive a high volume of applications. We're looking for a Corporate Credit Manager to ensure effective credit assessment and ongoing management for Volkswagen Bank's Retailers and the corporate customers of VWFS. This compliance-focused and analytical role will be instrumental in safeguarding financial integrity by managing all aspects of credit assessment and funding in line with OMEB guidelines and MaRisk principles. We're seeking someone with proven credit management experience for large corporate clients and a strong understanding of the automotive industry, who can bring expertise and insight to support robust decision-making. What you'll be doing: Conduct credit assessments for corporate customers, analysing borrowing requirements, financial information, and complex structures to prepare proposals in line with OMEB guidelines and responsible lending protocols. Regularly review credit positions, considering economic factors and ESG impacts, to recommend lending conditions. Ensure compliance with regulations including KYC, AML, Financial Crime, and responsible lending. Negotiate facilities and securities, liaising with external parties and managing stakeholder expectations throughout the process. Monitor customer performance against agreed conditions using KPIs and dashboards, ensuring compliance with UK and German banking procedures. Identify and mitigate financial risk, implementing additional controls where necessary to minimise exposure. Manage customer closures, terminations, and failures in collaboration with Corporate Credit Assessment (2nd Vote). Oversee vehicle stock audits and ensure adherence to funding agreements. Build strong relationships with customers, brands, and internal teams, undertaking visits as appropriate. Work with Sales and Fleet teams to agree pricing and products, maximising business performance and lending opportunities. Provide timely updates to colleagues and senior management on material developments. Stay informed on Volkswagen Bank and VWFS products, banking regulations, and MaRisk principles to ensure compliance and identify additional sales opportunities. What you'll bring: You'll be a trusted expert in corporate credit management, bringing strong analytical skills and commercial awareness. You will also excel in building relationships and influencing stakeholders at all levels. You'll have a passion for managing risk effectively, with a focus on accuracy, compliance, and adding value through informed decision-making. Essential experience & skills: Proven experience in Financial Services, banking, or motor industry. Background in credit management for large corporate clients within a regulated environment. Degree-level education or relevant professional qualification; strong understanding of balance sheets, ratios, and securities. Ability to interpret complex financial data and make sound credit decisions, even with incomplete information. Excellent organisational skills with the ability to manage multiple priorities and meet deadlines. Strong interpersonal and stakeholder management skills; confident in influencing and negotiating. High level of drive, adaptability, and resilience with a solution-focused approach. Proficient in Microsoft Excel, Word, and PowerPoint. What's in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance). Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4 salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us - we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Jan 01, 2026
Full time
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Support Worker (Male) Location: Milton Keynes Job Type: Full time, 39 hours per week flexible rota including split shifts, sleep-ins, waking nights and weekends Contract Type : Permanent Salary: £12.71 £13 per hour Are you ready to make a real difference every single day? As a Support Worker, you will support people with learning disabilities, autism and mental health needs to live happy, safe and independent lives in their own homes. No two days are ever the same, and you will build genuine connections while providing person-centred care that truly matters. (This role is restricted to male applicants only, as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.) About You Do you have a kind heart, patience and a positive attitude? Are you passionate about helping others live their best lives? If so, our client would love to hear from you. No experience? No problem. They will provide full training and support you to achieve your Care Certificate. You will need a UK driving licence for an automatic vehicle, be able to drive a transit, and have flexibility to work a rota that includes nights, sleep-ins and weekends. What They Offer • Sleep-ins paid at £48 per session • Fully paid training, including bespoke courses and Care Certificate • Paid enhanced DBS check • Training & attendance bonus up to £150 per quarter • Life assurance • Discounted shopping vouchers • Free 24/7 Employee Assistance Programme • Opportunities for overtime • Pension scheme • Introduce a Friend bonus scheme They may close this post early if they receive sufficient applications before the closing date, so early applications are encouraged to avoid disappointment. Explore their employee benefits, the good practices they've committed to, and their core values by visiting their website. To learn more about Diversity and Inclusion at their company, visit their website and see how they foster a supportive and inclusive workplace for all. You may also have experience in the following: Residential Support Worker, Care Assistant, Healthcare Assistant, Social Care Worker, Community Support Worker, Mental Health Support Worker, Autism Support Worker, Disability Support Worker, Assisted Living Support. REF-
Jan 01, 2026
Full time
Support Worker (Male) Location: Milton Keynes Job Type: Full time, 39 hours per week flexible rota including split shifts, sleep-ins, waking nights and weekends Contract Type : Permanent Salary: £12.71 £13 per hour Are you ready to make a real difference every single day? As a Support Worker, you will support people with learning disabilities, autism and mental health needs to live happy, safe and independent lives in their own homes. No two days are ever the same, and you will build genuine connections while providing person-centred care that truly matters. (This role is restricted to male applicants only, as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.) About You Do you have a kind heart, patience and a positive attitude? Are you passionate about helping others live their best lives? If so, our client would love to hear from you. No experience? No problem. They will provide full training and support you to achieve your Care Certificate. You will need a UK driving licence for an automatic vehicle, be able to drive a transit, and have flexibility to work a rota that includes nights, sleep-ins and weekends. What They Offer • Sleep-ins paid at £48 per session • Fully paid training, including bespoke courses and Care Certificate • Paid enhanced DBS check • Training & attendance bonus up to £150 per quarter • Life assurance • Discounted shopping vouchers • Free 24/7 Employee Assistance Programme • Opportunities for overtime • Pension scheme • Introduce a Friend bonus scheme They may close this post early if they receive sufficient applications before the closing date, so early applications are encouraged to avoid disappointment. Explore their employee benefits, the good practices they've committed to, and their core values by visiting their website. To learn more about Diversity and Inclusion at their company, visit their website and see how they foster a supportive and inclusive workplace for all. You may also have experience in the following: Residential Support Worker, Care Assistant, Healthcare Assistant, Social Care Worker, Community Support Worker, Mental Health Support Worker, Autism Support Worker, Disability Support Worker, Assisted Living Support. REF-
