Scheduler

We are excited to be recruiting an Office Administrator / Scheduler to join a fast paced, family successful business. This is a full-time role, office based and ideally an immediate start but will wait till January 5th for the right person.

The main duties will be:

• Scheduling 12 field engineers (AV & Electrical)
• Booking and managing jobs in Clik (our CRM system)
• Handling incoming calls and managing the shared inbox
• Providing excellent customer service and support
• Updating job records with notes, photos, and parts used
• Supporting the Office Manager with daily administrative tasks
• Chasing engineers for missing information and documentation
• Confirming bookings and managing engineers' daily diaries
• General office duties as required in a busy environment

The ideal person will have the following skills:

• Confident, capable, calm under pressure
• Strong administrative and organisational skills
• Comfortable on the phone and dealing with customers
• Excellent multitasking ability with a proactive approach
• Quick learner, happy to roll up sleeves and get stuck in
• Scheduling or coordination in trades, field service, AV, electrical, repairs, or similar industries an advantage
• Working in a fast-paced environment
• CRM experience

In return we will provide full product support and training, a fun and friendly working environment, the opportunity to learn and develop and be part of a dynamic and successful business.