15 jobs found

Sales Engineer / Area Sales Manager / Business Development Manager required to join a growing HVAC manufacturer. The successful Sales Engineer / Area Sales Manager / Business Development Manager will focus on driving sales, developing new business and managing key accounts within the HVAC products such as Heat Pumps, Air Source Heat Pumps, Ground Source Heat Pumps and Exhaust Air Pumps. The Sales Engineer / Area Sales Manager / Business Development Manager role will need experience selling HVAC products, including Heat Pumps, Ground and Air source heat pumps, ventilation or heating systems. Responsibilities Driving business development and the management of key accounts for a range of heat pump systems. Maintain and grow HVAC product sales through demonstrations, exhibitions, and negotiations to achieve targets. Consistently grow technical and professional knowledge through personal network and professional society participation. Build strong relationships with M&E Contractors and M&E Consultants in the HVAC sector. Operate fully remote, covering the Northwest, UK, including Shropshire, Manchester and Carlisle. Package £40,000 to £45,000 depending on experience Sales related bonus Holiday + bank holidays Company pension scheme Electric company car Job Details Location: Liverpool Salary: £40,000 - £45,000 per annum Job type: Full time Category: Sales

Product Technical Manager - Ventilation Technology We are seeking an experienced Product Technical Manager with a strong background in Product Management to join our dynamic team. The ideal candidate will undertake detailed market analysis, focusing on European and national regulations and standards, competitor landscapes, and UK application. As Product Technical Manager (Ventilation Technology), you will take ownership of the Products Groups within the ventilation technology area including Air Distribution, Attenuators, Air-Water Systems (Chilled Beams) and Filter Technology. The ideal candidate should be educated to Degree level or equivalent qualification in Mechanical Engineering, Product Management or a related field. Have demonstratable experience in Product Management within the HVAC market with a proven track record of translating market needs into successful business strategies. RESPONSIBILITIES: Identify trends, regulations and opportunities within the UK Ventilation Technology Sector. Analyse relevant European and National Standards and Regulations to ensure product compliance and market suitability. Perform competitive analysis to assess the strengths and weaknesses of competitor products / strategies and develop a route to market for the TROX GROUP portfolio. Develop and implement business plans for individual product types based on market analysis and customer needs. Present findings and recommendations to senior management and stakeholders to guide strategic decisions. Generate and present tailored product training to all staff across Business Development, External & Internal sales, Contracts and Service teams. Assist TROX UK departments with technical support across the product groups to develop sales for any existing customers. Showcase & promotion of new TROX products, systems or initiatives to the UK market to establish their needs and provide feedback to TROX UK Technical, Marketing & TROX GROUP Product Management teams. Liaise with the Marketing Manager to produce relevant content for Technical and Sales documentation, presentations, CPD's, TROX Academy, website content etc. Represent TROX UK market requirements on the TROX GROUP Product Development Committees and provide regular updates on upcoming TROX GROUP Developments. THE IDEAL CANDIDATE: At least 5 years in a Product Management or Business Development role within the HVAC Building Services S ector. Experience in Strategic Management of HVAC products from product vision, development, strategy and roadmap for a product area in support of company goals and objectives. Technically minded, logical and strategic thinker with an attention to detail. High level of written and oral communication to facilitate technical training with advanced level PowerPoint, Microsoft Office, Word and Excel knowledge. To communicate confidently at all levels and lead, as well as work within a team to achieve strategic objectives within tight deadlines. To understand and demonstrate a detailed working knowledge of the product groups stated and relevant legislation associated with their application. To understand and demonstrate a detailed working knowledge of air conditioning / movement systems. To be proficient in the use of Windows, Microsoft Office and TROX bespoke ERP, product selection systems including Easy Product Finder, Dynamix CRM. Knowledge of best industry / commercial practice and of related current and future pending legislation. Advanced level planning, organisation and time management skills. HOW TO APPLY: If there are any questions aboutthe role or what is required please contact Mike Gosling, Technical Director.Candidates for this roleshould apply in writing andinclude a CV, addressed to Clare Pulham, TROXUKHRManager by22August2025. production "x-frame-options"=>"SAMEORIGIN", "x-xss-protection"=>"1; mode=block", "x-content-type-options"=>"nosniff", "x-download-options"=>"noopen", "x-permitted-cross-domain-policies"=>"none", "referrer-policy"=>"strict-origin-when-cross-origin", "strict-transport-security"=>"max-age=; includeSubDomains", "content-type"=>"text/html; charset=utf-8" Recommend this page Recommend this page by sending a link by mail. Your Message Fields marked with an ( ) are required fields. Thank you for your recommendation! Your recommendation has been sent and should arrive shortly. Contact We are here for you Please specify your message and type of request. Tel.: (0) Fax: (0) Fields marked with an ( ) are required fields. Contact Thank you for your message! Your message is send and will be processed shortly. Our department for Service-Requests will contact you asap. For general question regarding products or services you can also call: Tel.: (0) Fax: (0) Contact We are here for you Please specify your message and type of request. Tel.: (0) Fax: (0) Fields marked with an ( ) are required fields. Contact Thank you for your message! Your message is send and will be processed shortly. Our department for Service-Requests will contact you asap. For general question regarding products or services you can also call: Tel.: (0) Fax: (0) TECHNICALLY NECESSARY marketing STATISTICS AND WEBSITE ANALYSIS Comfort CONVENIENCE AND PERSONALISATION FOR THE BEST TROX EXPERIENCE

The Area General Manager plays a pivotal role in shaping the region's success, implementing strategic directions, and driving profitability across multiple branches. As an integral part of the BA regional leadership team, they foster collaboration, share innovative strategies for revenue growth, and maintain deep market knowledge to make informed business decisions. Through leadership and development of operational and sales teams, they ensure business plan execution, customer satisfaction, and market share expansion, underscoring a commitment to exceeding goals and securing customer loyalty. Tips for Area General Manager Skills and Responsibilities on a Resume Job Summary: Accountable for the development and delivery of the Local Sales strategy to meet the Annual Operating Plan Be responsible for ensuring overall customer satisfaction including handling high-level customer or national issues and ensuring effective and timely customer review activity Revenue and margin achievement across all revenue streams sales and Operational Excellence Control Establishing and driving the sales activities, forecasting and reporting on bookings, revenue, conversion rates, and maintenance of the overall pipeline Develop and maintain of the sales plans including management of leads, quotation activity, and order generation Be responsible for the overall development and capabilities of the sales teams in line with Sales Force Effectiveness Support human capital strategies, such as employee engagement, recruitment and retention, and diversity and inclusion Build a climate that energizes team members to exceed performance targets. Perform all people management activities for direct reports and drive similar HR practices, such as compensation determination/notification, objective setting, performance monitoring and performance review. Manage, maintain, and develop employee performance and build a strategy for training/coaching Skills on Resume: Sales Strategy Development (Hard Skills) Customer Relationship Management (Hard Skills) Revenue and Margin Management (Hard Skills) Sales Forecasting and Reporting (Hard Skills) Sales Planning and Execution (Hard Skills) Human Capital Management (Soft Skills) Performance Management and Leadership (Soft Skills) Job Summary: Take ownership of full PandL responsibility for a dedicated business area (full line of business), covering multiple branches and field locations. Serve as an active member of the BA regional leadership team including providing area-specific performance information in an accurate and timely fashion and Working with and supporting other area leaders to share resources and approaches to increase revenue and profitability (sharing success approaches, problem-solving, coaching and mentoring). Led, developed, and coached the area operational and sales management teams to deliver business plans (revenue, performed margin, and trade working capital). Drive implementation of the BA strategic direction within a dedicated geographical area. Demonstrate and maintain in-depth knowledge of local organizations and market(s) as a basis for sound business decisions. Develop and maintain relationships with key customers and partners to maintain close connections with local market issues. Develop, coordinate, and implement short-term and long-term business plans for the Area. Drive JC share growth and profitability targets across the area while sustaining high levels of customer satisfaction. Scan local market conditions and identify current and prospective market segments. Seek innovative ways to grow the business and take calculated business risks to exceed goals. Lead efforts to secure and retain customers Responsible for the overall profitability of the store by managing PandL and achieving sales, cost of goods, and labor targets. Skills on Resume: Leadership and Team Development (Soft Skills) Market Knowledge (Hard Skills) Relationship Management (Soft Skills) Strategic Planning (Hard Skills) Business Growth and Innovation (Soft Skills) Customer Focus (Soft Skills) Job Summary: Establish market leadership and champion JC's vision and values, build relationships that enhance the reputation of JC within the business unit and ensure referrals and bid/proposal requests are fulfilled. Actively network with Associations, Building Owners, Mechanical contractors, Real Estate Leaders, Business and Professional Leaders, and Local and Regional Governmental Leaders. Handle assets (people, financial, and material) and organize resources to secure and deliver business to meet market share, revenue, and profitability goals. Produce accurate financial forecasts and be responsible for financial management for the area. Follow the policies and standards of JC with a stewardship that creates long-term viability for the area. Drive central initiatives, safety culture and standardization across the area. Build a climate of disciplined execution that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance and productivity targets. Establish collaborative relationships across and beyond own area to share standard methodologies and improve JC performance and drive a culture of Continuous Improvement. Act and lead with honesty and integrity, following the highest ethical standards and align with all legal regulations. Perform other duties as related to customer satisfaction, deployment of critical initiatives, development and maintenance of business plans, and account management of key customers. Build a strong area management team, create a culture of accountability in which people take ownership of results and work closely with direct reports on objective setting and professional development. Skills on Resume: Leadership and Vision Alignment (Soft Skills) Relationship Building (Soft Skills) Resource Management (Hard Skills) Financial Forecasting and Management (Hard Skills) Compliance and Stewardship (Soft Skills) Initiative and Safety Culture (Soft Skills) Execution Excellence (Soft Skills) Collaboration and Continuous Improvement (Soft Skills) Job Summary: Grow SF Bay Area from hundreds to tens of thousands of members Grow talented Handyperson team from 5 to 200+ Build hiring, management, training, and retention playbooks. Define and build management and support systems for these employees. Build a vendor and parts supply chain Build relationships with specialized vendors (e.g. Roofers, HVAC companies, general contractors). Build relationships with suppliers to reduce the time and cost of procurement of parts and materials. Build and test new service offerings (e.g. gardening, pool care, etc) that can increase customer LTV. Build and run customized local programs, partnerships, and marketing campaigns (e.g. real estate agent partnerships, PTA partnerships). Partner with Ops and Product teams to build dashboards, systems, and processes. Oversee the daily operations of two coffee shops in the market Set the tone in coffee shops and bring energy in everything do while inspiring the team to do the same Work side by side in position with teammates Skills on Resume: Leadership and Team Building (Soft Skills) Operations Management (Hard Skills) Supply Chain Management (Hard Skills) Partnership Development (Soft Skills) Marketing and Promotion (Soft Skills) Collaboration and Coordination (Soft Skills) Customer Service and Experience (Soft Skills) Job Summary: Deliver annual, quarterly and monthly revenue, profit and financial return targets for the area/depot and projects Prepare annual budgets for the region, achievement of monthly revenue/profit budgets and forecasts. Conduct monthly business reviews with SA management team, SEA and Africa leadership teams Achievement of utilization, rate per kVA and MVA on hire targets in line with budgets and Plan. Develop key customer relationships, grow the customer base and identify new channels to market. Meet and exceed customer expectations through sales, account management and service functions (as measured by Net Promoter Score). Develop territory, sector and product sales plans to deliver growth. Plans for target geographic areas, the oil and gas, mining, utilities, events and selected industrial users and for power and temperature control products and solutions. Drive the invoicing and collection of payments from customers within debtor day targets. Develop the organizational structures within SA to deliver the agreed strategy. Skills on Resume: Business Strategy Formulation and Execution (Hard Skills) Performance Management (Hard Skills) Strategic Planning and Review (Hard Skills) Customer Relationship Management (CRM) (Soft Skills) Sales and Marketing Planning (Hard Skills) Accounts Receivable Management (Hard Skills) Organizational Development (Soft Skills) Job Summary: Responsible for all permanent premises and business in agreed geographic areas and adherence to all, Global Service Standards, QHSE, and ISO 9001:2000 procedures at all locations. Fleet planning, management, and maintenance . click apply for full job details

Daikin Applied (UK) Ltd (formerly McQuay UK Ltd) and Daikin Applied Service, are the market leader in energy efficient AHU and chiller products and servicing. Daikin Applied (UK) Ltd manufactures and supplies world leading applied products for the HVAC community including a comprehensive range of chillers, AHU systems, fan coils and an after sales service of full life cycle care, providing our clients with a total solution. Summary Responsible for the overall growth of the maintenance contract base in London and the Southeast, in line with the company strategy. Contract growth will come predominantly from the Daikin Applied chiller installed base and by forging stronger relationships with our customer portfolio FM's and End Users. Main Responsibilities Maintenance contract growth with the Daikin brand chillers from the installed base. Maintenance contract growth through tender opportunities and leads from FM's and end users across all brands. Working closely with the service sales team and National Account manager to increase customer base and forge stronger customer relationships. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction. Perform according to company strategy in terms of customer channels, product mix and selling level. Carry out customer presentations as required. Present proposals to the customer and follow up with buying influences. Keep customer database updated. Achieve assigned sales and customer development quota through focus on service customer acquisition and development. High volume face to face appointments to ensure maximum customer touch time. Manage the sales force CRM system, update customer calls and outcomes. Work to a monthly target of new contracts both in quantity and value. Attend weekly forecast calls with the National Account Manager. Generate a monthly calling plan based on targets and customer base. Work closely with FM's and end users to ensure we are on tender lists for new maintenance contracts. Ensure our maintenance contract base is maintained, and all renewals are received within our business guidelines. Performs other related and ad-hoc duties as assigned or requested. Qualifications/Experience: Experience in HVAC selling would be an advantage or similar industry. Experience working with FM's and End users. Previous experience in a similar role would be advantageous. In the role you will be expected to travel to our offices in Cramlington or Dartford as well as within the UK and overseas to meet the needs of the business; a valid passport will be required. If you feel you have the above qualifications and abilities and would like the opportunity to join Daikin Applied (UK) Ltd, applications with full C.V. should be submitted to the HR department before Friday 7 th March 2025. Daikin Applied (UK) are an Equal Opportunity company and are committed to providing equality of opportunity in all areas of dealing with staff, whether in recruitment and selection, promotion or training and development.

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.

Capital Equipment Procurement Manager page is loaded Capital Equipment Procurement Managerlocations: London, UKposted on: Posted Todayjob requisition id: RThe Capital Equipment Procurement Manager is responsible for planning, budgeting, strategic sourcing, supply chain management, critical supplier performance management and stakeholder management for their critical OFCI equipment. This role will be responsible to develop long-term business strategies aligned with key QTS stakeholders, executives, and other Procurement leaders to drive results directly linked to the business goals that contribute to QTS's position as a leader in the market. This role requires a strategic thinker with strong negotiation skills, an in-depth understanding of HVAC systems, and the ability to manage supplier relationships effectively. Responsibilities, other duties may be assigned: Analyze capital plans to drill down equipment and services required to establish OFCI equipment budget and rolling 12-month procurement plans accounting for and adjusting to the sales projection updates. Ensure accurate cost and schedules are provided in a timely manner to the Development Program Managers in support of budget approvals and project schedule planning. Provide weekly Development procurement status, progresses, and recommendations to gain support from executives to align on the business objectives. Continually evaluate new critical infrastructure technologies with partners to ensure that QTS balances cost, availability, reliability and efficiency into its standard equipment offering. Analyze category spend management opportunities, conducts research to understand the supply market and commodity trends, and deploy appropriate strategic plans and track KPI's. Ensure QTS policies and processes are followed and continuously improve processes and systems to drive best-in-class procurement performance. Collaborate with Global Procurement leaders to ensure alignment and execution of category strategies. Continuously identify and implement strategies to improve procurement initiatives, increase speed to market, improve quality, and achieve a lower total cost of ownership. Understand business impacts and align with stakeholders to effectively assess risk levels, manage supply continuity, develop contingency plans, and establish risk management strategies to mitigate risk. Lead ongoing category management activities within assigned scope of spend categories to achieve business objectives and benefit targets. Develop RFP packages and lead competitive sourcing events to ensure structuring of commercial value, risk mitigation, and performances requirements are secured in a contract to protect QTS's interests. Support Sales revenue generator by securing competitive NRC costing for customer deals as requested. Solicit and develop construction related contracts to support QTS projects and associated timelines. Monitor market supply chain conditions and anticipate needs of various project to ensure ordering of OFCI equipment for just-in-time delivery to meet QTS timelines. Resolve unforeseen technical and commercial issues that arise from the assigned projects, engage with subject matter experts, and escalate as necessary to close processes utilizing approved corrective actions. Ensure the most up to date design standards are distributed to the OFCI suppliers to deliver the products as specified. Obtain OFCI equipment submittals to support the design, specification, and process approval for each assigned project as needed. Track and manage equipment inventory locations to analyze and recommend action plan to prioritize reallocation of capital assets to achieve cost avoidance when possible. Develop KPIs to measure supplier performance (on-site delivery performance, cost savings, etc.) Ensure mutual contracted obligations to ensure the negotiated values are realized. Lead periodic business reviews (such as weekly meetings, QBRs, problem resolution, etc.) Consult with QTS Site Operations teams, Suppliers, Finance etc. to be the escalation point on issues and lead process improvement initiatives to drive efficiency and maximize value. Travel to QTS sites, OEM facilities, trade conferences, and networking events to facilitate strong relationships to benefit the strategic positioning of QTS and department objectives. Provide ad-hoc assistance to the Site Operations' needs on certain difficult to source equipment, parts, and services. Basic Qualifications: Bachelor's degree in Procurement, Supply Chain Management, Engineering, Business Administration, Management, Operations, Finance, certificate in Construction Management, or equivalent experience Five or more years of relevant experience in Sourcing / Procurement / Project Management / Engineering Experience developing long range sourcing plans for assigned categories to reduce total costs, optimize value from suppliers, and meet internal customer requirements. Preferred Qualifications 8 or more years direct experience in global supply chain management, project management, category management, strategic sourcing, mechanical engineering, and negotiations, and vendor management in variety of categories Data center or critical infrastructure industry experience including Facility Management, Critical Electrical and Mechanical Equipment, Construction Design and Construction, and Professional Services Experience in leading change initiatives involving significant impacts to organization. Knowledge, Skills & Abilities: Ability to resolve conflicts and solve problems. Skilled in building relationships with key stakeholders to gather category requirements, specifications from departments, and category subject matter experts. Business relationship management Influencing and persuasion skills Strategic analysis and focus Ability to manage complexity - oversee multiple initiatives across business entities. Ability to facilitate collaboration and focus organization on exceeding targets. People motivation and development expertise Change management. Total Rewards: 25 days annual leave and public holidays 32 paid volunteering hours per year Salary sacrifice pension scheme Employer paid private medical and dental cover for employees and dependents Life assurance Illness financial protection including critical illness cover and income protection Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility This role is bonus eligible.The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on 's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology,

As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.