Business Development Support Executive

Metro Safety is seeking a motivated and organised Business Development Support Exec to strengthen our sales support function & contribute directly to customer retention, growth & commercial success.

Location: Hybrid/London, UK

Salary: Co-ordinator Grade

Contracted Hours: 40 hours per week

This role provides an exciting opportunity to work closely with the Business Development Director and wider Sales Team to support business development operations across Metro Safety. Combining administrative excellence with commercial insight, you'll play a key part in helping the team win new opportunities, improve customer engagement and maintain high-quality Salesforce CRM data.

As part of the broader Obsequio Group, you'll have access to professional development and clear progression opportunities for individuals who show initiative, accuracy, and commitment to exceptional service.

What You'll Be Doing

Provide proactive administrative support to the Business Development Director and wider Sales Team

Prepare meeting materials, presentations and performance summaries ahead of internal and external engagements

Attend meetings, take minutes, record actions and follow up to ensure completion

Coordinate diaries, meeting logistics and post-meeting correspondence

Maintain updated, organised documentation related to business development activity

Reporting & Data Management

Generate and compile regular Salesforce reports and dashboards on pipeline, retention, and performance metrics

Ensure accuracy of key performance indicator (KPI) data used in reporting

Undertake regular data hygiene activities to uphold CRM integrity

Support collation and production of Business Review Packs

Quoting & Commercial Administration

Create and update quotes within Salesforce, ensuring accuracy and timely submission

Coordinate bid preparation, document formatting, and compliance checks

Liaise with customers to confirm quotation details, follow up proposals, and update CRM accordingly

Customer Support & Retention

Respond to basic customer enquiries via phone and email, ensuring all interactions are logged

Engage proactively with customers to support service retention across contract lifecycles

Operational & Salesforce Support

Assist with target tracking and departmental performance reporting

Identify process improvement opportunities and support documentation updates

Develop into a Salesforce Super User, supporting and guiding the wider team (training provided)

Liaise with operational teams to ensure customer needs are met professionally and promptly

Who We're Looking For

We're looking for someone who is enthusiastic about supporting commercial delivery, is highly organised, and enjoys working in a team-oriented, high-performing environment. You will have strong communication skills, attention to detail, and a proactive, service-driven approach.

Skills, Experience & Qualifications

Proven customer success or customer-focused experience

Strong attention to detail and accuracy

Good computer literacy, including Salesforce and Excel

Numeracy skills and data accuracy mindset

Clear and effective communication skills

Pro active and responsible problem solving approach

Degree or equivalent qualification

Experience using company databases / CRM systems

Initiative and ability to deliver high-quality output

Willingness to learn and develop professionally

Ability to influence and engage with customers and internal stakeholders

Be part of a growing, technology driven compliance business

Work in a hybrid, supportive and collaborative environment

Develop your skills in business development, CRM and customer engagement

Clear progression opportunities for high performers

Contribute to a team that values service excellence and customer success

Apply now

At our core, we specialise in delivering a spectrum of technology-driven compliance solutions, dedicated to ensuring the safety of environments where people reside, learn, and work.

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