Sabio Group
AI Solutions Specialist Department: PreSales Employment Type: Full Time Location: London Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Role Purpose The AI Solutions Specialist is a key technical leader within Sabio's Pre sales function, driving the design and delivery of enterprise scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive level presentation skills, making you central to Sabio's success in competitive sales cycles. Key Responsibilities Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. Design and validate end to end AI and automation architectures, ensuring scalability, resilience, and security. Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. Act as an AI authority during sales cycles, influencing deal strategy and client positioning. Partner with Solution Engineers on proofs of concept and demos under time s conditions. Provide customer and market insights to inform Sabio's product and proposition roadmap. Mentor junior and associate colleagues, building capability across the Pre sales team. Skills Knowledge and Expertise Expert level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. Deep understanding of CCaaS/contact centre operations and digital CX transformation. Awareness of security, compliance, and integration considerations in enterprise deployments. Commercial and financial awareness, including ROI modelling and TCO analysis. Strong understanding of competitive landscape in AI/CX. Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. Confidence engaging with senior stakeholders, including C level executives. Strong influencing and negotiation skills within competitive sales cycles. Ability to balance technical depth with commercial positioning. Leadership skills to guide junior team members, drive AI enablement through the immediate Specialist team, and collaborate across functions. Resilience and adaptability in fast moving, high pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA toolsli> CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical Architecture. Proven track record in delivering AI enabled CX transformation projects. Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline. (preferred) Preferred / Advantageous Certifications Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). Vendor specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent) Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Remote/Flexible work Discovery Medical Aid Connectivity Allowance 15 days paid holiday a year- (this includes three Sabio days) Momentum EAP The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
AI Solutions Specialist Department: PreSales Employment Type: Full Time Location: London Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Role Purpose The AI Solutions Specialist is a key technical leader within Sabio's Pre sales function, driving the design and delivery of enterprise scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive level presentation skills, making you central to Sabio's success in competitive sales cycles. Key Responsibilities Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. Design and validate end to end AI and automation architectures, ensuring scalability, resilience, and security. Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. Act as an AI authority during sales cycles, influencing deal strategy and client positioning. Partner with Solution Engineers on proofs of concept and demos under time s conditions. Provide customer and market insights to inform Sabio's product and proposition roadmap. Mentor junior and associate colleagues, building capability across the Pre sales team. Skills Knowledge and Expertise Expert level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. Deep understanding of CCaaS/contact centre operations and digital CX transformation. Awareness of security, compliance, and integration considerations in enterprise deployments. Commercial and financial awareness, including ROI modelling and TCO analysis. Strong understanding of competitive landscape in AI/CX. Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. Confidence engaging with senior stakeholders, including C level executives. Strong influencing and negotiation skills within competitive sales cycles. Ability to balance technical depth with commercial positioning. Leadership skills to guide junior team members, drive AI enablement through the immediate Specialist team, and collaborate across functions. Resilience and adaptability in fast moving, high pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA toolsli> CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical Architecture. Proven track record in delivering AI enabled CX transformation projects. Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline. (preferred) Preferred / Advantageous Certifications Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). Vendor specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent) Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Remote/Flexible work Discovery Medical Aid Connectivity Allowance 15 days paid holiday a year- (this includes three Sabio days) Momentum EAP The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
CapGemini
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
