Customer Systems Support Agent

Customer Systems Support Agent

Salary: Up to 12.38 per hour
Part-time Hours: 30 hours per week- shifts across 4 to 5 days, with occasional weekend work (typically 1 in every 3 to 4 weekends)
Location: Primary location Sandwich, with occasional work across Thanet sites

We are currently recruiting for a Customer Systems Support Agent to join a busy and customer-focused team. This is a varied role supporting both customer service operations and internal systems administration. Full training will be provided, making this an excellent opportunity for someone who is methodical, organised, and confident working with systems.

The role will involve supporting the Customer Service Team with general enquiries, phone answering and sales, while the remaining time will focus on systems-based administrative tasks, working closely with the internal Systems and IT lead.

Key Responsibilities

• Support the Customer Service Team with general customer enquiries, telephone calls and sales activity
• Carry out administrative tasks across internal systems, working to a planner of deadlines
• Work closely with internal systems and IT leads to support day-to-day operations
• Accurately update and maintain records on bespoke systems
• Help provide resilience and cover within the Customer Service Team
• Manage workload effectively with a flexible and proactive approach

Person Specification

• Strong organisational and time management skills
• Methodical and conscientious approach to work
• Confident using computer systems and able to learn new, bespoke systems quickly
• Able to manage a varied workload and adapt to changing priorities
• A team player with good communication skills
• Previous customer service or administrative experience is desirable, but not essential

Benefits

• Free leisure membership
• Friends and family discounts
• Discounted spa treatments
• Childcare discounts
• Professional development opportunities
• Holiday purchase scheme and volunteering leave
• Employer pension contribution and company sick pay
• Employee assistance programme
• Cashback rewards

Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK.

Please email your CV to (url removed).
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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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