SHELTER
Interviews will be held the w/c 9th February Come and join us We re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you. About the role This is a great opportunity to work with a lead provider of homelessness and housing advice and support and gain invaluable experience while being part of an exciting employability programme centred on lived experience. The traineeship lasts up to 12 months, and you will receive personalised training and support to help remove some of the barriers that may have prevented you from getting meaningful employment. This role will work alongside our community services support teams, based in Weymouth. The main purpose of this will be to learn support skills and how to use your lived experience to actively engage with people recovering from homelessness. To do this you will work alongside members of the support team. You will be supported and guided by the services team leader and senior support worker. A key part of the role will be to support people as they move further into independent living, encouraging them to into learning, social activities and personal development. You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included. Role specifics We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others. You ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The team in Dorset is well-established and has been providing housing advice and support services within Dorset for over 20 years. With office bases in Bournemouth and Weymouth, we have contracts to deliver Housing First support in the Dorset Council area and offer Legal Aid Advice, including a court desk service at Bournemouth and Weymouth County Courts. We are active in our communities and strive to understand what housing issues people are experiencing, providing advice and advocacy to individuals and groups to empower them to resolve their situation. We work across Dorset with partner agencies including Julian House, Lantern, Dorset Council and drug and alcohol services to support individuals to access housing and support and prevent repeat homelessness. How to Apply Email and phone number details can be found on the Shelter advert found by clicking 'Redirect to Recruiter' on this page. To apply you need to submit a copy of your CV and a completed application form (attached), this can be submitted either online, by email or you can submit a paper copy to the Shelter Weymouth, Lynch Lane Offices, Weymouth DT4 9DW. Please don t worry if your CV has gaps or limited work experience, this is not a problem. When completing your application form please make sure you give an example for each of the criteria listed in About You section. If you need support to create a CV, please contact Katie by phone or send her an email. We will be holding support sessions at our hub in Dorset and online to give people practical support and advice on how to complete an application, or to pick up a paper application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter Dorset. These will take place on the following date: Friday 23rd January, 13 30 at Shelter, Lynch Lane Offices & Wellbeing Centre, Lynch Lane, Weymouth, Dorset, DT4 9DN Monday 26th January, 13 30 Via Microsoft Teams: Join the meeting now , Meeting ID: , Passcode: hJ64fX2N We operate Fair Chance Recruitment practices and will not ask for any information about convictions during the application process. This role is subject to a Basic Disclosure and Barring Service (DBS) check. We are open to and inclusive of applicants with criminal convictions for this role; having a criminal conviction will not prevent us from considering you. Following the interview stage, we will ask our preferred applicant to disclose any past unspent convictions. The information disclosed will be considered by a panel and a decision will be taken about making an offer. This role is ring-fenced for those with lived experience of multiple disadvantage. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Interviews will be held the w/c 9th February Come and join us We re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you. About the role This is a great opportunity to work with a lead provider of homelessness and housing advice and support and gain invaluable experience while being part of an exciting employability programme centred on lived experience. The traineeship lasts up to 12 months, and you will receive personalised training and support to help remove some of the barriers that may have prevented you from getting meaningful employment. This role will work alongside our community services support teams, based in Weymouth. The main purpose of this will be to learn support skills and how to use your lived experience to actively engage with people recovering from homelessness. To do this you will work alongside members of the support team. You will be supported and guided by the services team leader and senior support worker. A key part of the role will be to support people as they move further into independent living, encouraging them to into learning, social activities and personal development. You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included. Role specifics We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others. You ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The team in Dorset is well-established and has been providing housing advice and support services within Dorset for over 20 years. With office bases in Bournemouth and Weymouth, we have contracts to deliver Housing First support in the Dorset Council area and offer Legal Aid Advice, including a court desk service at Bournemouth and Weymouth County Courts. We are active in our communities and strive to understand what housing issues people are experiencing, providing advice and advocacy to individuals and groups to empower them to resolve their situation. We work across Dorset with partner agencies including Julian House, Lantern, Dorset Council and drug and alcohol services to support individuals to access housing and support and prevent repeat homelessness. How to Apply Email and phone number details can be found on the Shelter advert found by clicking 'Redirect to Recruiter' on this page. To apply you need to submit a copy of your CV and a completed application form (attached), this can be submitted either online, by email or you can submit a paper copy to the Shelter Weymouth, Lynch Lane Offices, Weymouth DT4 9DW. Please don t worry if your CV has gaps or limited work experience, this is not a problem. When completing your application form please make sure you give an example for each of the criteria listed in About You section. If you need support to create a CV, please contact Katie by phone or send her an email. We will be holding support sessions at our hub in Dorset and online to give people practical support and advice on how to complete an application, or to pick up a paper application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter Dorset. These will take place on the following date: Friday 23rd January, 13 30 at Shelter, Lynch Lane Offices & Wellbeing Centre, Lynch Lane, Weymouth, Dorset, DT4 9DN Monday 26th January, 13 30 Via Microsoft Teams: Join the meeting now , Meeting ID: , Passcode: hJ64fX2N We operate Fair Chance Recruitment practices and will not ask for any information about convictions during the application process. This role is subject to a Basic Disclosure and Barring Service (DBS) check. We are open to and inclusive of applicants with criminal convictions for this role; having a criminal conviction will not prevent us from considering you. Following the interview stage, we will ask our preferred applicant to disclose any past unspent convictions. The information disclosed will be considered by a panel and a decision will be taken about making an offer. This role is ring-fenced for those with lived experience of multiple disadvantage. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
LV=
Bournemouth, Dorset
About The Role We have a fantastic opportunity for an organised, forward thinking individual to join us as a Quality Assurance Officer in our Retirement Advice department. Within this key role, you'll provide independent quality assurance of regulated advice and non advisory sales processes by assessing whether regulatory obligations have been met and that good customer outcomes have been achieved. Key Responsibilities Delivering quality assurance assessments for advised and non advised sales activity to contribute to the overall delivery of the business plan, through methods including call reviews, desk based assessments of documentation and customer feedback. Assessing complex pension transfer advice processes undertaken by advisers, reviewing their advice files, calls and relevant documentation. Providing valuable feedback to support the ongoing competence of LV= advisers. Proactively identifying any common themes, producing conclusions and proposing appropriate solutions to the Risk & Compliance Manager. Developing a robust understanding of complex advice processes and risks being managed within the business. Contributing ideas and initiatives to support the development and maintenance of effective and efficient quality assessing methodology. Providing clear, timely and constructive feedback on assessments, ensuring that feedback is always factual and fair. Ensuring accurate and robust record keeping of file assessment results to support MI reporting. Consistently meeting required standards defined by the LV= Risk Management function and external regulatory bodies. Driving continuous professional development to maintain competence and uphold appropriate records, aligning to behaviours and diligence expected from LV= advisers. Continually developing skills and knowledge of financial services to ensure that the changing needs of retail customers are met. Sharing your experiences and providing coaching to other members of the team. Attending feedback and working forums with representatives and presenting feedback on cases reviewed. About You Our ideal candidate will Have a background of working within financial services, with an understanding of FCA regulations. Be experienced in accurately completing effective quality assessments of At Retirement and investment advice, and delivering feedback in a clear, constructive manner. Have experience of using industry accredited advice models associated with pension transfer advice. Possess knowledge of the At Retirement and investment marketplaces across a range of products. Understand the importance of excellent customer service and advice principles and practices and ensure these are always implemented. Be analytical, with the ability to interpret, prepare and provide key data accurately. Be an excellent team player, with a focus on delivering both individual and team goals. Build and maintain strong working relationships with colleagues and stakeholders, ensuring stakeholder management is a priority and being able to clearly communicate effectively with a range of people at varying levels. Competently make decisions, be able to apply good judgement and utilise influential and negotiation skills. Be numerate and demonstrate good IT skills, with the ability to use programmes such as MS Office. Hold or be working towards an RO4, Diploma in Financial Planning or Regulated Financial Planning. Hold or be working towards AF3, G60 or equivalent exam. Understand the MCOB sourcebook (mortgages and home finance) and have experience in mortgage administration and advice (desirable but not essential). Hold an ER1 (chartered institute equity release), CF6 and CF8 qualification or equivalent (desirable but not essential). Rewards & Benefits This role is a Band C in the LV= Structure. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. 30 days' holiday. The opportunity to buy or sell up to two days of holiday. An annual bonus scheme based on company and personal performance. Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance. Competitive pension scheme - LV= Life and Pensions will double match the amount you pay, up to 14% (subject to National Minimum Wage requirements). Group Life Assurance of four times your basic pay to your dependents (you'll have the option to increase this to 8 x cover). Group Income Protection, if you enrol into the pension scheme and reach 5 years of service. Employee Assistance Programme (EAP) service for support when you need it. Virtual GP service. Shared parental leave. Up to 20% discount on our life products for you and your immediate family. About Us We're proud of our inclusive culture at LV= and, as an equal opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen. We're also open to conversations about flexible working as part of your application - if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
About The Role We have a fantastic opportunity for an organised, forward thinking individual to join us as a Quality Assurance Officer in our Retirement Advice department. Within this key role, you'll provide independent quality assurance of regulated advice and non advisory sales processes by assessing whether regulatory obligations have been met and that good customer outcomes have been achieved. Key Responsibilities Delivering quality assurance assessments for advised and non advised sales activity to contribute to the overall delivery of the business plan, through methods including call reviews, desk based assessments of documentation and customer feedback. Assessing complex pension transfer advice processes undertaken by advisers, reviewing their advice files, calls and relevant documentation. Providing valuable feedback to support the ongoing competence of LV= advisers. Proactively identifying any common themes, producing conclusions and proposing appropriate solutions to the Risk & Compliance Manager. Developing a robust understanding of complex advice processes and risks being managed within the business. Contributing ideas and initiatives to support the development and maintenance of effective and efficient quality assessing methodology. Providing clear, timely and constructive feedback on assessments, ensuring that feedback is always factual and fair. Ensuring accurate and robust record keeping of file assessment results to support MI reporting. Consistently meeting required standards defined by the LV= Risk Management function and external regulatory bodies. Driving continuous professional development to maintain competence and uphold appropriate records, aligning to behaviours and diligence expected from LV= advisers. Continually developing skills and knowledge of financial services to ensure that the changing needs of retail customers are met. Sharing your experiences and providing coaching to other members of the team. Attending feedback and working forums with representatives and presenting feedback on cases reviewed. About You Our ideal candidate will Have a background of working within financial services, with an understanding of FCA regulations. Be experienced in accurately completing effective quality assessments of At Retirement and investment advice, and delivering feedback in a clear, constructive manner. Have experience of using industry accredited advice models associated with pension transfer advice. Possess knowledge of the At Retirement and investment marketplaces across a range of products. Understand the importance of excellent customer service and advice principles and practices and ensure these are always implemented. Be analytical, with the ability to interpret, prepare and provide key data accurately. Be an excellent team player, with a focus on delivering both individual and team goals. Build and maintain strong working relationships with colleagues and stakeholders, ensuring stakeholder management is a priority and being able to clearly communicate effectively with a range of people at varying levels. Competently make decisions, be able to apply good judgement and utilise influential and negotiation skills. Be numerate and demonstrate good IT skills, with the ability to use programmes such as MS Office. Hold or be working towards an RO4, Diploma in Financial Planning or Regulated Financial Planning. Hold or be working towards AF3, G60 or equivalent exam. Understand the MCOB sourcebook (mortgages and home finance) and have experience in mortgage administration and advice (desirable but not essential). Hold an ER1 (chartered institute equity release), CF6 and CF8 qualification or equivalent (desirable but not essential). Rewards & Benefits This role is a Band C in the LV= Structure. Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold. 30 days' holiday. The opportunity to buy or sell up to two days of holiday. An annual bonus scheme based on company and personal performance. Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance. Competitive pension scheme - LV= Life and Pensions will double match the amount you pay, up to 14% (subject to National Minimum Wage requirements). Group Life Assurance of four times your basic pay to your dependents (you'll have the option to increase this to 8 x cover). Group Income Protection, if you enrol into the pension scheme and reach 5 years of service. Employee Assistance Programme (EAP) service for support when you need it. Virtual GP service. Shared parental leave. Up to 20% discount on our life products for you and your immediate family. About Us We're proud of our inclusive culture at LV= and, as an equal opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it's right for you, our members and customers, and our business, then we'll do everything we can to make it happen. We're also open to conversations about flexible working as part of your application - if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
