Customer Account Manager

NEW VACANCY! (PK9018)

CUSTOMER ACCOUNT MANAGER

WEST YORKSHIRE - Contact me for location details

Office Based: Monday To Thursday 9am - 5.30pm / Friday 9am - 5:00pm

COMPETITIVE + Achievable Bonus Scheme + 23 Days Holiday + Bank Holidays (Rising with length of service)

Benefits:

• Achievable Bonus Scheme - Team & Company performance based
• Year End Bonus
• Growth Shares
• Personal Development Programmes
• Personal Accident Insurance 3X Salary
• Free Life Insurance
• Private Medical Insurance (Including Family)
• 8 Weeks Full paid Maternity Leave
• Free Cash Plan
• Free Annual Flu Vaccination
• Salary Sacrifice for Bikes
• Salary Extras Platform - Discounted Gift Cards, Team Clubs, Corporate Perks, Gym Scheme, Discounted Cinema
• 50 Birthday bonus or the day off
• Summer Functions & Nights Out

My client is one of the UK's leading specialists in flexible packaging solutions, supplying major brands and manufacturers across the food, beverage, household and personal care markets. With decades of industry expertise, they pride themselves on offering high-quality printed films, laminates and sustainable packaging formats that meet the ever-evolving needs of modern production environments.

They invest heavily in innovation, quality and people, ensuring their products not only perform to the highest standards, but also support customers with improved efficiency, reduced waste and environmental responsibility.

With a culture built on continuous improvement, professional development and customer excellence, they offer a stable, forward-thinking workplace where employees are encouraged to grow, contribute ideas and take pride in delivering outstanding results.

They are looking to recruit a Customer Account Manager to join their team. The role will include in being involved in Customer Accounts, giving each customer a first class customer service experience.

Experience in the packaging industry would be of an advantage however not essential full technical product training will be provided so experience in Customer Service / Account Management will be considered

The Role / Requirements:

• Initially working with the Customer Business Manager team predominantly looking after customer requirements in conjunction with the Area Sales Manager.
• Support the customer and represent them internally, managing their requirements, stock, orders and proactively sharing market information.
• Your aim is to generate a first class customer service level and increase the value of contribution from your allocated customer base.
• Building close relationships with your customers over time via phone, email as well as visiting client sites (Initially this will be with other employees but eventually you will have your own accounts that you have sole responsibility for)
• Keeping customers up to date with market and product updates.
• Driving Licence and own transport is essential pool cars are available for customer visits