Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service led banking powered by modern technology. Job Purpose The purpose of this role is to develop, maintain and implement a privacy framework and the resulting privacy policies, procedures and documentation for the processing of personal data in coordination with appropriate members of the organisation (e.g., business process owners, legal, information security, operational risk, compliance officers and supplier management). Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: Governance Devise and update policies and procedures for customers, employees and data breach response activities, ensuring alignment with the actual implementation of personal data processing activities. Monitor continuous adherence to the privacy framework requirements. Work to ensure the organisation maintains the appropriate privacy and confidentiality consent procedures, authorisation forms, and information notices. Establish and work with a multidisciplinary team, including audit and risk, compliance, HR, legal, business process owners, IT, security and other internal stakeholders to ensure enterprise wide coverage of the privacy discipline. Work with procurement, vendor management and legal to ensure that third party suppliers' contracts and operating level agreements meet international privacy requirements. Implement and maintain an internal reporting mechanism for intended (new or changed) personal data processing activities, to which business unit/process owners must adhere. Part of this mechanism will determine when and how to conduct the necessary impact assessment(s). Notify data protection authorities of the organisation's processing activities and/or obtain guidance where required. Inform/direct response to privacy related emergencies and other potentially damaging events. Communicate with regulatory authorities and the public concerning privacy issues (for example, answering data subject's questions and requests). Privacy Impact Assessment Determine the enterprise's specific privacy related requirements and potential vulnerabilities. Receive and manage internal reports from business stakeholders to maintain insight over all project and innovative initiatives, including change management, to ensure timely attention for privacy bottlenecks and hiatuses. Develop, improve and manage the privacy impact assessment process, in close collaboration with business stakeholders. Conduct regular privacy policy compliance assessments to ensure that AL's privacy policies are being adhered to. Personal Data Inventory and Usage Oversee the creation of an inventory that documents how and why the company collects, shares and uses personal data. Build processes to continuously update and re evaluate the extent to which customer and employee information is collected and shared internally and externally. Maintain AL's registry of all personal data stores and processing activities. Strengthen alignment between privacy and data centric stakeholders by assisting them in refining and operationalising AL's retention schedule using output from privacy management activities (e.g. PIA) to facilitate deletion or anonymisation of personal data that is no longer needed for identified purpose(s), and in accordance with applicable requirements. Information Technology Ensure that data security practices - in particular, logging, monitoring and auditing practices - do not conflict with privacy requirements. Work closely with the technology service teams to anticipate potential privacy problems embedded in the use of emerging technologies. Managing privacy risks in the context of new technologies and change initiatives: Assessing the privacy implications of emerging technologies like artificial intelligence (AI), machine learning (ML), and blockchain. Developing and implementing privacy by design principles into the development of new technologies and products. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces Data Protection Officer Chief Information Officer & CISO Compliance Officers Supplier Management and Supplier Managers Person Specification Knowledge/Experience/Skills: Highly developed Strong analytical and problem resolution skills. Advanced business judgment, with the ability to think strategically and give practical advice by balancing business needs with privacy risks. Developed written and verbal communication skills, as well as the ability to work well with a diverse client base. Detailed Understanding of the privacy aspects of the product development life cycle, data handling and asset classification, and knowledge of the role of a privacy professional in ensuring that customer data is properly managed. Advanced Interest in national and international privacy developments, constitutional privacy guarantees, international privacy guidelines and principles, privacy by design, protection by default, data subject's rights, privacy accountability and minimal disclosure. Advanced Ability to articulate the importance of customer privacy. Comfort with promoting privacy at all levels, including audiences who have varying levels of familiarity with the topic. Developed Ability to maintain proper documentation, relevant records and archives in an orderly, transparent fashion. Advanced Comprehensive understanding of data privacy principles, such as data minimization, data purpose limitation, and data subject rights. Advanced skill with data protection frameworks, such as NIST Privacy Framework and ISO 27701, and methodologies for implementing data governance framework within organisations. Extensive Experience implementing a privacy program in a business that engages in business to business (B2B) and business to consumer (B2C) transactions. Extensive experience in understanding business process flows and to provide recommendations for operationalizing compliance requirements. Extensive Experience conducting privacy and data protection impact assessments and audits to identify and evaluate privacy risks within organisations. Substantial Experience with and/or adequate knowledge of data protection technologies, such as encryption, anonymisation, and privacy enhancing technology. Qualifications (one or more of the below qualifications, or a recognised equivalent) Certified Information Privacy Professional (CIPP) Certified Information Privacy Management (CIPM) Certified Information Privacy Technologist (CIPT) Change Focus Judgment & Problem Solving Leading Others Planning & Reviewing Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
Jan 09, 2026
Full time
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service led banking powered by modern technology. Job Purpose The purpose of this role is to develop, maintain and implement a privacy framework and the resulting privacy policies, procedures and documentation for the processing of personal data in coordination with appropriate members of the organisation (e.g., business process owners, legal, information security, operational risk, compliance officers and supplier management). Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Job Description Key Responsibilities: Governance Devise and update policies and procedures for customers, employees and data breach response activities, ensuring alignment with the actual implementation of personal data processing activities. Monitor continuous adherence to the privacy framework requirements. Work to ensure the organisation maintains the appropriate privacy and confidentiality consent procedures, authorisation forms, and information notices. Establish and work with a multidisciplinary team, including audit and risk, compliance, HR, legal, business process owners, IT, security and other internal stakeholders to ensure enterprise wide coverage of the privacy discipline. Work with procurement, vendor management and legal to ensure that third party suppliers' contracts and operating level agreements meet international privacy requirements. Implement and maintain an internal reporting mechanism for intended (new or changed) personal data processing activities, to which business unit/process owners must adhere. Part of this mechanism will determine when and how to conduct the necessary impact assessment(s). Notify data protection authorities of the organisation's processing activities and/or obtain guidance where required. Inform/direct response to privacy related emergencies and other potentially damaging events. Communicate with regulatory authorities and the public concerning privacy issues (for example, answering data subject's questions and requests). Privacy Impact Assessment Determine the enterprise's specific privacy related requirements and potential vulnerabilities. Receive and manage internal reports from business stakeholders to maintain insight over all project and innovative initiatives, including change management, to ensure timely attention for privacy bottlenecks and hiatuses. Develop, improve and manage the privacy impact assessment process, in close collaboration with business stakeholders. Conduct regular privacy policy compliance assessments to ensure that AL's privacy policies are being adhered to. Personal Data Inventory and Usage Oversee the creation of an inventory that documents how and why the company collects, shares and uses personal data. Build processes to continuously update and re evaluate the extent to which customer and employee information is collected and shared internally and externally. Maintain AL's registry of all personal data stores and processing activities. Strengthen alignment between privacy and data centric stakeholders by assisting them in refining and operationalising AL's retention schedule using output from privacy management activities (e.g. PIA) to facilitate deletion or anonymisation of personal data that is no longer needed for identified purpose(s), and in accordance with applicable requirements. Information Technology Ensure that data security practices - in particular, logging, monitoring and auditing practices - do not conflict with privacy requirements. Work closely with the technology service teams to anticipate potential privacy problems embedded in the use of emerging technologies. Managing privacy risks in the context of new technologies and change initiatives: Assessing the privacy implications of emerging technologies like artificial intelligence (AI), machine learning (ML), and blockchain. Developing and implementing privacy by design principles into the development of new technologies and products. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces Data Protection Officer Chief Information Officer & CISO Compliance Officers Supplier Management and Supplier Managers Person Specification Knowledge/Experience/Skills: Highly developed Strong analytical and problem resolution skills. Advanced business judgment, with the ability to think strategically and give practical advice by balancing business needs with privacy risks. Developed written and verbal communication skills, as well as the ability to work well with a diverse client base. Detailed Understanding of the privacy aspects of the product development life cycle, data handling and asset classification, and knowledge of the role of a privacy professional in ensuring that customer data is properly managed. Advanced Interest in national and international privacy developments, constitutional privacy guarantees, international privacy guidelines and principles, privacy by design, protection by default, data subject's rights, privacy accountability and minimal disclosure. Advanced Ability to articulate the importance of customer privacy. Comfort with promoting privacy at all levels, including audiences who have varying levels of familiarity with the topic. Developed Ability to maintain proper documentation, relevant records and archives in an orderly, transparent fashion. Advanced Comprehensive understanding of data privacy principles, such as data minimization, data purpose limitation, and data subject rights. Advanced skill with data protection frameworks, such as NIST Privacy Framework and ISO 27701, and methodologies for implementing data governance framework within organisations. Extensive Experience implementing a privacy program in a business that engages in business to business (B2B) and business to consumer (B2C) transactions. Extensive experience in understanding business process flows and to provide recommendations for operationalizing compliance requirements. Extensive Experience conducting privacy and data protection impact assessments and audits to identify and evaluate privacy risks within organisations. Substantial Experience with and/or adequate knowledge of data protection technologies, such as encryption, anonymisation, and privacy enhancing technology. Qualifications (one or more of the below qualifications, or a recognised equivalent) Certified Information Privacy Professional (CIPP) Certified Information Privacy Management (CIPM) Certified Information Privacy Technologist (CIPT) Change Focus Judgment & Problem Solving Leading Others Planning & Reviewing Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
Career Choices Dewis Gyrfa Ltd
Malvern, Worcestershire
4 on 4 off days and nights. SC clearance is required. driving license required. basic understanding of computers, cctv, report writing experience in a similar MOD type role preferred but not essential Job Overview To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes; delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract; to undertake additional training to ensure continuous self-development. Main Duties Operations: To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. Comply with legal obligations and safety requirements of the role. Follow instructions and procedures appropriately without unnecessarily challenging authority. Work in a systematic, methodology and orderly way. Training Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to Mitie and the Client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre to report all incidents. What we are looking for Previous Security Experience SIA License SC Clearance desirable
Jan 09, 2026
Full time
4 on 4 off days and nights. SC clearance is required. driving license required. basic understanding of computers, cctv, report writing experience in a similar MOD type role preferred but not essential Job Overview To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes; delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract; to undertake additional training to ensure continuous self-development. Main Duties Operations: To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. Comply with legal obligations and safety requirements of the role. Follow instructions and procedures appropriately without unnecessarily challenging authority. Work in a systematic, methodology and orderly way. Training Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to Mitie and the Client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre to report all incidents. What we are looking for Previous Security Experience SIA License SC Clearance desirable
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink UK and TripLink Triplink International (UK) Limited ("Triplink UK") is a UK-incorporated B2B payment company currently in the process of applying for UK Electronic Money Institution ("EMI"). At Triplink UK, our mission is to deliver seamless payment solutions that prioritize security and compliance. We adhere to the highest standards of regulatory excellence, ensuring that our operations align with the expectations of our stakeholders. As we advance, we remain dedicated to fostering trust and reliability in every transaction, aiming to enhance the financial experience for B2B payment through virtual commercial cards (VCC). TripLink (), which was founded in 2019, is the fintech arm of Group. TripLink has offices in Hong Kong, Shanghai, Singapore, London, and Amsterdam. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme. TripLink UK is seeking a skilled and experienced Compliance Officer to join our growing London team. As the Compliance Officer at Triplink International (UK) Limited, you will be responsible for ensuring compliance with the payment license and regulatory requirements in the UK. You will work closely with various internal departments and external stakeholders to maintain and enforce compliance standards. This position offers a unique opportunity to work in a fast paced, innovative environment where you can leverage your compliance expertise to contribute to strategic decision making and operational excellence. The role will involve close collaboration with our Shanghai headquarters and other regional offices in Amsterdam, Hong Kong, and Singapore. In this Role, you'll get to Assist in the preparation and submission of the EMI license application, ensuring all required documentation is accurate and complete. Coordinate with external consultants and advisors to ensure a smooth and efficient application process as required by the FCA. Ensure ongoing compliance with payment licenses and regulatory requirements. Collaborate with internal risk, operations, finance, and legal teams to ensure overall compliance. Engage with local regulators and assist the MLRO (Money laundering reporting officer) in overseeing the implementation of AML and other compliance requirements. Serve as the primary point of contact with FCA and other law enforcement agencies. Maintain an effective compliance program, internal controls, and monitoring framework to manage compliance risks. Assess escalation and provide input on suspicious transaction handling, KYC review and participate in risk incident management. Manage regulatory examinations, inspections, information requests, and reporting/filings. Provide internal training on licensing, compliance, and anti-money laundering (AML). Identify and share updates in local regulatory policies/regimes in the UK. Assist in dealing with other compliance issues and work. What you'll Need to Succeed University degree or above, with more than 8 years of experience in compliance advisory or compliance control in licensed financial institution or Big 4 professional services firms. Familiarity with the UK's regulatory environment, particularly the FCA's rules and regulations related to EMI would be advantageous. Broad and up to date understanding of financial crime, regulatory compliance, and key requirements in the payment services industry. Strong compliance and business acumen, with the ability to identify compliance risks, assess their impact, and develop practical, risk based solutions. Basic knowledge of financial services, banking, and payment processing domains. Logical thinking, excellent problem solving, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across the organization. Self motivated, detail oriented, responsible, and capable of working independently to manage multiple priorities and meet deadlines in a fast paced environment. Ability to communicate complex compliance matters effectively to both technical and non technical audiences is essential. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you've made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Jan 09, 2026
Full time
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. About TripLink UK and TripLink Triplink International (UK) Limited ("Triplink UK") is a UK-incorporated B2B payment company currently in the process of applying for UK Electronic Money Institution ("EMI"). At Triplink UK, our mission is to deliver seamless payment solutions that prioritize security and compliance. We adhere to the highest standards of regulatory excellence, ensuring that our operations align with the expectations of our stakeholders. As we advance, we remain dedicated to fostering trust and reliability in every transaction, aiming to enhance the financial experience for B2B payment through virtual commercial cards (VCC). TripLink (), which was founded in 2019, is the fintech arm of Group. TripLink has offices in Hong Kong, Shanghai, Singapore, London, and Amsterdam. TripLink was awarded the Highest Market Share Commercial Card Issuer Award out of HK since 2022 by the card scheme. TripLink UK is seeking a skilled and experienced Compliance Officer to join our growing London team. As the Compliance Officer at Triplink International (UK) Limited, you will be responsible for ensuring compliance with the payment license and regulatory requirements in the UK. You will work closely with various internal departments and external stakeholders to maintain and enforce compliance standards. This position offers a unique opportunity to work in a fast paced, innovative environment where you can leverage your compliance expertise to contribute to strategic decision making and operational excellence. The role will involve close collaboration with our Shanghai headquarters and other regional offices in Amsterdam, Hong Kong, and Singapore. In this Role, you'll get to Assist in the preparation and submission of the EMI license application, ensuring all required documentation is accurate and complete. Coordinate with external consultants and advisors to ensure a smooth and efficient application process as required by the FCA. Ensure ongoing compliance with payment licenses and regulatory requirements. Collaborate with internal risk, operations, finance, and legal teams to ensure overall compliance. Engage with local regulators and assist the MLRO (Money laundering reporting officer) in overseeing the implementation of AML and other compliance requirements. Serve as the primary point of contact with FCA and other law enforcement agencies. Maintain an effective compliance program, internal controls, and monitoring framework to manage compliance risks. Assess escalation and provide input on suspicious transaction handling, KYC review and participate in risk incident management. Manage regulatory examinations, inspections, information requests, and reporting/filings. Provide internal training on licensing, compliance, and anti-money laundering (AML). Identify and share updates in local regulatory policies/regimes in the UK. Assist in dealing with other compliance issues and work. What you'll Need to Succeed University degree or above, with more than 8 years of experience in compliance advisory or compliance control in licensed financial institution or Big 4 professional services firms. Familiarity with the UK's regulatory environment, particularly the FCA's rules and regulations related to EMI would be advantageous. Broad and up to date understanding of financial crime, regulatory compliance, and key requirements in the payment services industry. Strong compliance and business acumen, with the ability to identify compliance risks, assess their impact, and develop practical, risk based solutions. Basic knowledge of financial services, banking, and payment processing domains. Logical thinking, excellent problem solving, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across the organization. Self motivated, detail oriented, responsible, and capable of working independently to manage multiple priorities and meet deadlines in a fast paced environment. Ability to communicate complex compliance matters effectively to both technical and non technical audiences is essential. Why Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you've made. What's more? Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Jones Lang LaSalle Incorporated
Edinburgh, Midlothian
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Jan 09, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. CSO (Contractor Supervising Officer) Based - Derby (on client site Rolls-Royce) Hours - 40hrs per week (Monday to Friday) JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward What this job involves: You will have overall responsibility for ensuring all contractors and visitors to site are properly managed, in accordance with local procedures and that contractors work in accordance with their RAMS and all other policies and procedures that are applicable to their works. To ensure all subcontractor works delivered across site are managed safely and in accordance with the client subcontractor control process. Liaison between subcontractor, JLL and client ensuring excellent communications between all before, during and after works. Appointed person for set disciplines depending on experience and competency (training to be provided where required). What your day-to-day will look like: Manage all required Isolations with suitable trained Authorised persons. Manage the sign in/out process. Conduct pre-start meetings with all contractors and sub-contractors. Issue compliance paperwork to allow contractors to operate on client site safely and to submitted RAMS. Ensure all managed contractors are set to work correctly and safely, ensuring all areas of specific risk are reviewed and the correct barriers guarding, or signage are in place pre job start. Attend Daily interface meetings discussing planned works. Maintain the contractor attendance board and sign in/sign out log. Engage with, and inform all stakeholders, of works being controlled by you and your team and co-ordinate planned works with other stakeholders. Ensure all instructions are fully understood by our contractors prior to works commencing. Carry out Periodic inspections of all contractors works, review and assure their performance. Inform the infrastructure maintenance manager of any safety or quality issues discovered. Report incidents and near misses in line with company procedure assisting with any investigations as necessary. Manage the delivery of small works schemes on site. Perform the duties of working at height Responsible person. Manage and mentor the CSO team arranging training as required. Drive operational excellence and meet KPI and SLA performance. Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging with your team and contractors. Ensure legislative compliance in relation to health and safety for all activities. Build and maintain excellent working relationships with the Client and the IFM team and wider stakeholders. Assist the IM and FM with day-to-day supervision of the site IM team. Understand and comply with health and safety legislation, policies and procedures. Lead by example, always demonstrate and promote good health and safety management. Attend and participate in training and appraisal activities as required. Undertake additional duties in line with capabilities as required. Person Specification Must have excellent customer communication skills both written and verbal You will have a proven track record for managing contractors and subcontractors preferably in Hard FM Commercial / industrial properties. You will hold relevant professional, technical, or management qualifications and experience with the ability to lead large teams effectively. Must be a confident team player with good communication skills and the ability to instruct and control contractors, intervene, and challenge actions and behaviours if the need arises. You must also be a good manager of both time and people. You must hold good communication skills and be an ambassador for your company and colleagues. You will be focused, driven, and have a desire to succeed, overcome problems and improve processes. You should possess. Excellent knowledge M&E building services and industry best practice. Excellent knowledge and track record in QHSE/ Risk management. Excellent organisational skills. Good Knowledge and clear understanding of relevant legislations. Good knowledge of Permits and SSoW's.Preferably you should possess one or more of the following IOSH NEBOSH National General Certificate.SMSTS. Preferred but not essential. Asbestos awarenessWorking at Height and Fall protection systems training.Hot Work TrainingAt JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a CSO, we invite you to join our team and make a lasting impact Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge
Jan 09, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. CSO (Contractor Supervising Officer) Based - Derby (on client site Rolls-Royce) Hours - 40hrs per week (Monday to Friday) JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward What this job involves: You will have overall responsibility for ensuring all contractors and visitors to site are properly managed, in accordance with local procedures and that contractors work in accordance with their RAMS and all other policies and procedures that are applicable to their works. To ensure all subcontractor works delivered across site are managed safely and in accordance with the client subcontractor control process. Liaison between subcontractor, JLL and client ensuring excellent communications between all before, during and after works. Appointed person for set disciplines depending on experience and competency (training to be provided where required). What your day-to-day will look like: Manage all required Isolations with suitable trained Authorised persons. Manage the sign in/out process. Conduct pre-start meetings with all contractors and sub-contractors. Issue compliance paperwork to allow contractors to operate on client site safely and to submitted RAMS. Ensure all managed contractors are set to work correctly and safely, ensuring all areas of specific risk are reviewed and the correct barriers guarding, or signage are in place pre job start. Attend Daily interface meetings discussing planned works. Maintain the contractor attendance board and sign in/sign out log. Engage with, and inform all stakeholders, of works being controlled by you and your team and co-ordinate planned works with other stakeholders. Ensure all instructions are fully understood by our contractors prior to works commencing. Carry out Periodic inspections of all contractors works, review and assure their performance. Inform the infrastructure maintenance manager of any safety or quality issues discovered. Report incidents and near misses in line with company procedure assisting with any investigations as necessary. Manage the delivery of small works schemes on site. Perform the duties of working at height Responsible person. Manage and mentor the CSO team arranging training as required. Drive operational excellence and meet KPI and SLA performance. Proactively manage health and safety performance by carrying out regular site inspections and safety walks and engaging with your team and contractors. Ensure legislative compliance in relation to health and safety for all activities. Build and maintain excellent working relationships with the Client and the IFM team and wider stakeholders. Assist the IM and FM with day-to-day supervision of the site IM team. Understand and comply with health and safety legislation, policies and procedures. Lead by example, always demonstrate and promote good health and safety management. Attend and participate in training and appraisal activities as required. Undertake additional duties in line with capabilities as required. Person Specification Must have excellent customer communication skills both written and verbal You will have a proven track record for managing contractors and subcontractors preferably in Hard FM Commercial / industrial properties. You will hold relevant professional, technical, or management qualifications and experience with the ability to lead large teams effectively. Must be a confident team player with good communication skills and the ability to instruct and control contractors, intervene, and challenge actions and behaviours if the need arises. You must also be a good manager of both time and people. You must hold good communication skills and be an ambassador for your company and colleagues. You will be focused, driven, and have a desire to succeed, overcome problems and improve processes. You should possess. Excellent knowledge M&E building services and industry best practice. Excellent knowledge and track record in QHSE/ Risk management. Excellent organisational skills. Good Knowledge and clear understanding of relevant legislations. Good knowledge of Permits and SSoW's.Preferably you should possess one or more of the following IOSH NEBOSH National General Certificate.SMSTS. Preferred but not essential. Asbestos awarenessWorking at Height and Fall protection systems training.Hot Work TrainingAt JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a CSO, we invite you to join our team and make a lasting impact Location: On-site -Derby, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE ROLE We are seeking a highly experienced and strategic leader to join our executive team as the Head of Risk and Compliance/ Chief Risk and Compliance Officer UK. This individual will also be nominated as the Money Laundering Reporting Officer (MLRO) (holding PSD Individual nominations for these roles). This role is responsible for designing, implementing, and overseeing all aspects of the company's Risk, Compliance, and Anti-Financial Crime frameworks. You will be the primary point of contact for the FCA, NCA, and other regulatory bodies, ensuring the firm not only meets but exceeds its regulatory obligations. As the head of the second line of defence, you will provide critical oversight for our subsidiary's operations, working closely with their Head of Compliance to ensure group-wide alignment. The successful candidate may also be required to serve as a statutory director and a member of the Board of Directors. What you'll do Your responsibilities will be broad, encompassing all Risk, Compliance, and Anti-Money Laundering policies for the company. Governance, Strategy & Leadership Serve as a key advisor to the Board, CEO, and Senior Management on all risk and compliance matters. Play a crucial role in developing and maintaining the firm's Risk Appetite Statement, ensuring risk strategy aligns with the overall business strategy. Ensure that accurate, timely, and relevant risk and compliance information is provided to the Board, Senior Management, and regulators. Take full ownership of all Risk, Compliance, and AML/CTF policies, ensuring they are fit for purpose, regularly reviewed, and effectively embedded. Liaise with the Third Line of Defence (Internal Audit) to ensure controls are effective and remedial actions are tracked to completion. Risk Management Oversee the implementation and continuous improvement of the company's Risk Management Framework. Ensure all material risks (operational, financial, regulatory, etc.) are identified, assessed, controlled, and mitigated. Conduct comprehensive Risk Assessments of the entity's operations, including business, products, customers, and outsourcing relationships. Ensure adherence to the Risk Strategy & Appetite Framework, including continuous monitoring and reporting. Compliance Develop, implement, and maintain an effective, UK-wide compliance framework, policies, and controls. Oversee the monitoring of compliance with all relevant regulatory obligations (e.g., PSRs, Open Banking regulations), including proactive surveillance to identify potential breaches. Advise the business on payment regulatory questions related to product development, merchant agreements, end-user terms, and partner relationships. Ensure and uphold data confidentiality, integrity, and availability, acting as the owner for reporting any data privacy incidents to relevant authorities. Provide oversight of the client fund safeguarding and reconciliation functions. Act as the final point of escalation to evaluate and decide on actions for all reported cases. Financial Crime & MLRO Act as the nominated Money Laundering Reporting Officer (MLRO) and Nominated Officer, holding personal responsibility for the firm's anti-financial crime framework. Serve as the primary contact for the National Crime Agency (NCA), Financial Intelligence Units (FIUs), and law enforcement, managing all external SAR submissions. Establish, maintain, and oversee an effective anti-money laundering and counter terrorist financing (AML/CTF) framework. Own the firm's general AML Risk Assessment, customer risk assessment methodologies, and transaction monitoring models. Provide final sign off and review of all higher risk customer relationships. Own and develop efficient KYC and underwriting processes to prevent the firm from being used for illicit transactions, including sanctions screening. Regulatory & UK Oversight Act as the primary contact person for the FCA and other authorities, maintaining a proactive and transparent relationship. Manage all risk and compliance related regulatory reporting, ensuring timely and accurate submissions. UK Oversight: While the subsidiary has its own MLRO and Head of Compliance, you will be responsible for the parent company's oversight of the subsidiary's risk and compliance functions. This includes: Ensuring strategic alignment of risk frameworks and policies across the group. Reviewing group level risks and controls, providing strategic guidance and support to the subsidiary's leadership. Who you are Experience: A minimum of 6-10 years of relevant experience in risk and compliance roles within an FCA-regulated payments or e money institution. Nominated Officer Experience: A minimum of 3-5 years of demonstrable experience as a nominated MLRO and/or Head of Compliance. Regulatory Knowledge: Expert level understanding of the UK regulatory landscape, including the Payment Services Regulations (PSRs), FCA Handbook, Proceeds of a Crime Act, Money Laundering Regulations, JMLSG guidance, and Open Banking. Financial Crime Expertise: Deep and practical expertise in KYC, transaction monitoring, sanctions, SAR reporting, and managing investigations. Leadership: Proven experience in a senior leadership role with the ability to influence C suite executives, board members, and regulators. Regulatory Relations: Demonstrable experience as the primary point of contact with the FCA and NCA. Previous experience as a statutory director or board member would be advantageous. Experience managing compliance in a complex group structure (parent/subsidiary) would be highly beneficial. Holding a relevant professional qualification (e.g., ICA Diploma, ACAMS) would be an asset. A legal background or qualification would be preferable. Strategic Thinker: Ability to see the bigger picture and align risk management with business goals. Unquestionable Integrity: A strong ethical compass and the courage to make difficult decisions. Excellent Communicator: Ability to distill complex regulatory concepts into clear, concise advice for stakeholders at all levels. Resilient & Pragmatic: A hands on, problem solving attitude with the ability to thrive in a fast paced scale up environment. Our Fantastic Benefits (varies by location) 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up additional support for new parents On site perks to make your workday smoother Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best PLUS additional benefits designed to enhance your work life experience! Shape Your Role and Make an Impact Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.
Jan 08, 2026
Full time
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE ROLE We are seeking a highly experienced and strategic leader to join our executive team as the Head of Risk and Compliance/ Chief Risk and Compliance Officer UK. This individual will also be nominated as the Money Laundering Reporting Officer (MLRO) (holding PSD Individual nominations for these roles). This role is responsible for designing, implementing, and overseeing all aspects of the company's Risk, Compliance, and Anti-Financial Crime frameworks. You will be the primary point of contact for the FCA, NCA, and other regulatory bodies, ensuring the firm not only meets but exceeds its regulatory obligations. As the head of the second line of defence, you will provide critical oversight for our subsidiary's operations, working closely with their Head of Compliance to ensure group-wide alignment. The successful candidate may also be required to serve as a statutory director and a member of the Board of Directors. What you'll do Your responsibilities will be broad, encompassing all Risk, Compliance, and Anti-Money Laundering policies for the company. Governance, Strategy & Leadership Serve as a key advisor to the Board, CEO, and Senior Management on all risk and compliance matters. Play a crucial role in developing and maintaining the firm's Risk Appetite Statement, ensuring risk strategy aligns with the overall business strategy. Ensure that accurate, timely, and relevant risk and compliance information is provided to the Board, Senior Management, and regulators. Take full ownership of all Risk, Compliance, and AML/CTF policies, ensuring they are fit for purpose, regularly reviewed, and effectively embedded. Liaise with the Third Line of Defence (Internal Audit) to ensure controls are effective and remedial actions are tracked to completion. Risk Management Oversee the implementation and continuous improvement of the company's Risk Management Framework. Ensure all material risks (operational, financial, regulatory, etc.) are identified, assessed, controlled, and mitigated. Conduct comprehensive Risk Assessments of the entity's operations, including business, products, customers, and outsourcing relationships. Ensure adherence to the Risk Strategy & Appetite Framework, including continuous monitoring and reporting. Compliance Develop, implement, and maintain an effective, UK-wide compliance framework, policies, and controls. Oversee the monitoring of compliance with all relevant regulatory obligations (e.g., PSRs, Open Banking regulations), including proactive surveillance to identify potential breaches. Advise the business on payment regulatory questions related to product development, merchant agreements, end-user terms, and partner relationships. Ensure and uphold data confidentiality, integrity, and availability, acting as the owner for reporting any data privacy incidents to relevant authorities. Provide oversight of the client fund safeguarding and reconciliation functions. Act as the final point of escalation to evaluate and decide on actions for all reported cases. Financial Crime & MLRO Act as the nominated Money Laundering Reporting Officer (MLRO) and Nominated Officer, holding personal responsibility for the firm's anti-financial crime framework. Serve as the primary contact for the National Crime Agency (NCA), Financial Intelligence Units (FIUs), and law enforcement, managing all external SAR submissions. Establish, maintain, and oversee an effective anti-money laundering and counter terrorist financing (AML/CTF) framework. Own the firm's general AML Risk Assessment, customer risk assessment methodologies, and transaction monitoring models. Provide final sign off and review of all higher risk customer relationships. Own and develop efficient KYC and underwriting processes to prevent the firm from being used for illicit transactions, including sanctions screening. Regulatory & UK Oversight Act as the primary contact person for the FCA and other authorities, maintaining a proactive and transparent relationship. Manage all risk and compliance related regulatory reporting, ensuring timely and accurate submissions. UK Oversight: While the subsidiary has its own MLRO and Head of Compliance, you will be responsible for the parent company's oversight of the subsidiary's risk and compliance functions. This includes: Ensuring strategic alignment of risk frameworks and policies across the group. Reviewing group level risks and controls, providing strategic guidance and support to the subsidiary's leadership. Who you are Experience: A minimum of 6-10 years of relevant experience in risk and compliance roles within an FCA-regulated payments or e money institution. Nominated Officer Experience: A minimum of 3-5 years of demonstrable experience as a nominated MLRO and/or Head of Compliance. Regulatory Knowledge: Expert level understanding of the UK regulatory landscape, including the Payment Services Regulations (PSRs), FCA Handbook, Proceeds of a Crime Act, Money Laundering Regulations, JMLSG guidance, and Open Banking. Financial Crime Expertise: Deep and practical expertise in KYC, transaction monitoring, sanctions, SAR reporting, and managing investigations. Leadership: Proven experience in a senior leadership role with the ability to influence C suite executives, board members, and regulators. Regulatory Relations: Demonstrable experience as the primary point of contact with the FCA and NCA. Previous experience as a statutory director or board member would be advantageous. Experience managing compliance in a complex group structure (parent/subsidiary) would be highly beneficial. Holding a relevant professional qualification (e.g., ICA Diploma, ACAMS) would be an asset. A legal background or qualification would be preferable. Strategic Thinker: Ability to see the bigger picture and align risk management with business goals. Unquestionable Integrity: A strong ethical compass and the courage to make difficult decisions. Excellent Communicator: Ability to distill complex regulatory concepts into clear, concise advice for stakeholders at all levels. Resilient & Pragmatic: A hands on, problem solving attitude with the ability to thrive in a fast paced scale up environment. Our Fantastic Benefits (varies by location) 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up additional support for new parents On site perks to make your workday smoother Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best PLUS additional benefits designed to enhance your work life experience! Shape Your Role and Make an Impact Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organization. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross functional teams to support strategic decision making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high performing teams. Excellent analytical and problem solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Jan 08, 2026
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google Role Overview Fresha is seeking a highly experienced and visionary Chief Financial Officer (CFO) to join our dynamic, fast-growing organization. The CFO will play a pivotal role in defining Fresha's financial strategy and steering the company's continued global expansion. This role is ideal for someone who thrives in a fast-paced environment, enjoys autonomy, embraces complex challenges, and wants to make a significant impact. Key Accountabilities Develop and execute Fresha's financial strategy in alignment with growth objectives. Set financial goals, KPIs, and establish effective financial planning processes. Oversee accurate and timely financial reporting, analysis, and forecasting. Ensure compliance with accounting standards, regulatory requirements, and tax obligations. Lead budgeting and forecasting processes across the organisation. Monitor performance against budgets and forecasts, identifying and implementing corrective actions. Manage investor relations, including fundraising, capital structuring, and communications. Build and maintain strong relationships with financial institutions and external stakeholders. Identify, assess, and mitigate financial and operational risks through robust internal controls. Oversee cash flow, liquidity management, and working capital optimisation. Implement cash flow forecasting tools and treasury management strategies. Lead financial compliance, audits, and external regulatory reviews. Evaluate M&A opportunities, including modelling, valuation, due diligence, and negotiation support. Oversee and execute post-acquisition integration into Fresha's financial systems and processes. Build, lead, and develop a high performing global finance team. Provide ongoing feedback, coaching, and career development opportunities within the team. Foster a culture of collaboration, innovation, accountability, and continuous improvement. Partner with executive leadership and cross functional teams to support strategic decision making. Act as a trusted advisor to the CEO and senior leadership by providing financial insights and recommendations. Identify, implement, and optimise financial technology and automation solutions. Drive continuous improvement and operational excellence across the finance function. Skills, Experience and Qualifications Bachelor's degree in Finance, Accounting, or a related discipline (Master's or CPA/ACA/ACCA highly desirable). Minimum 10 years' progressive experience in finance or accounting roles. At least 5 years in a senior leadership or executive finance position. Experience in high growth technology, fintech, marketplace, or SaaS organisations strongly preferred. Deep expertise in financial planning and analysis, financial modelling, reporting, and accounting standards. Strong understanding of SaaS metrics, unit economics, and performance drivers. Demonstrated ability to design and execute financial strategies that support scale and business expansion. Proven success in investor relations, including fundraising and managing external financial stakeholders. Strong leadership capabilities with experience building and developing high performing teams. Excellent analytical and problem solving skills, with the ability to interpret complex data and identify actionable insights. Exceptional communication skills, with the ability to influence and present to senior stakeholders and diverse audiences. High level of commercial acumen with sound judgement and strategic thinking. Ability to thrive in a fast paced, dynamic environment, demonstrating adaptability and resilience. Strong integrity, ethical judgement, and commitment to transparency and good governance. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Planned appointment to start Q2 2026 Altilium Clean Technology is at the forefront of sustainable energy solutions, driving innovation in EV battery recycling and the circular economy. We are scaling sustainably and seeking a strategic finance leader to support our ambitious growth plans and global fundraising objectives. The Role: As CFO, you will play a pivotal role in shaping Altilium's financial strategy, raising capital for high-CapEx projects, and ensuring long-term financial sustainability. This is an exceptional opportunity to join a mission-driven business with a clear path to significant impact. What You'll Do: Drive fundraising efforts (Series C and beyond), securing equity, debt, and project finance while building strong investor relationships. Shape long-term financial strategy, set KPIs with leadership, and structure agreements that support growth. Lead financial modelling, investor presentations, and transparent communications throughout fundraising rounds. Manage capital allocation and cash flow to fund technology, operations, and expansion effectively. Oversee finance operations, risk, compliance, and governance, ensuring robust reporting and ESG alignment. Partner with engineering, legal, procurement, and marketing to align financial plans with projects and partnerships. Secure and structure project financing for large-scale infrastructure, leading due diligence and negotiations with banks, investors, and advisors. What You'll Bring: 10+ years in senior finance roles with demonstrable success in fundraising for high-CapEx or industrial projects. Experience in battery recycling, cleantech, renewable energy, or large-scale manufacturing preferred. Strong understanding of capital markets, financial modelling, project finance, and investor relations. Exceptional leadership, strategic thinking, negotiation, and communication skills. Bachelor's degree in Finance, Business, or related field; MBA or CPA/CFA highly desirable. Ideal Backgrounds: Venture Capital or Private Equity professionals with a track record in scaling high-growth companies. Investment bankers experienced in capital raising, M&A, or project finance. Corporate finance leaders from industrial, energy, or cleantech sectors. Financial advisors or consultants from Big 4 or boutique firms specialising in cleantech or infrastructure. Executives from high growth cleantech startups or technology firms. Why Join Altilium: This is a unique opportunity to lead the strategic finance agenda of our fast-growing, purpose-driven business, overseeing fundraising, investment strategy, and project finance. You will play a pivotal role in delivering mega-scale facilities that will transform the clean energy sector, with a significant compensation package including equity participation.
Jan 08, 2026
Full time
Planned appointment to start Q2 2026 Altilium Clean Technology is at the forefront of sustainable energy solutions, driving innovation in EV battery recycling and the circular economy. We are scaling sustainably and seeking a strategic finance leader to support our ambitious growth plans and global fundraising objectives. The Role: As CFO, you will play a pivotal role in shaping Altilium's financial strategy, raising capital for high-CapEx projects, and ensuring long-term financial sustainability. This is an exceptional opportunity to join a mission-driven business with a clear path to significant impact. What You'll Do: Drive fundraising efforts (Series C and beyond), securing equity, debt, and project finance while building strong investor relationships. Shape long-term financial strategy, set KPIs with leadership, and structure agreements that support growth. Lead financial modelling, investor presentations, and transparent communications throughout fundraising rounds. Manage capital allocation and cash flow to fund technology, operations, and expansion effectively. Oversee finance operations, risk, compliance, and governance, ensuring robust reporting and ESG alignment. Partner with engineering, legal, procurement, and marketing to align financial plans with projects and partnerships. Secure and structure project financing for large-scale infrastructure, leading due diligence and negotiations with banks, investors, and advisors. What You'll Bring: 10+ years in senior finance roles with demonstrable success in fundraising for high-CapEx or industrial projects. Experience in battery recycling, cleantech, renewable energy, or large-scale manufacturing preferred. Strong understanding of capital markets, financial modelling, project finance, and investor relations. Exceptional leadership, strategic thinking, negotiation, and communication skills. Bachelor's degree in Finance, Business, or related field; MBA or CPA/CFA highly desirable. Ideal Backgrounds: Venture Capital or Private Equity professionals with a track record in scaling high-growth companies. Investment bankers experienced in capital raising, M&A, or project finance. Corporate finance leaders from industrial, energy, or cleantech sectors. Financial advisors or consultants from Big 4 or boutique firms specialising in cleantech or infrastructure. Executives from high growth cleantech startups or technology firms. Why Join Altilium: This is a unique opportunity to lead the strategic finance agenda of our fast-growing, purpose-driven business, overseeing fundraising, investment strategy, and project finance. You will play a pivotal role in delivering mega-scale facilities that will transform the clean energy sector, with a significant compensation package including equity participation.
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Jan 08, 2026
Full time
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
HARRIS HILL EXECUTIVE SEARCH
Worcester, Worcestershire
Chief Executive Officer (CEO) - The Eveson Trust Location: Worcester (minimum two days per week in the Trust's office; travel across Worcestershire, Herefordshire and the West Midlands) Salary: circa £75,000 Contract: Permanent, 35 hours per week Are you a judicious, outward-looking leader who can sharpen strategy and raise the profile of a regionally rooted grant-maker with a significant endowment? About The Eveson Trust The Eveson Trust is a Worcestershire-based, place-focused grant-maker established from the bequest of Violet Mary Eveson. With an endowment of approximately £100 million, the Trust supports an annual grants programme of around £5-6 million and in 2022 modernised its legal structure by becoming a Charitable Incorporated Organisation while retaining strong local roots. We exist to relieve need and enhance quality of life across Worcestershire, Herefordshire and the West Midlands, prioritising support for people with disabilities, mental-health needs, children and young people in need, older people, those experiencing homelessness, and users of hospitals and hospices. Our next CEO will be central to translating stewardship into measurable local impact and sustainable grant practice. As our next Chief Executive Officer, you will: Strategy & Impact: lead the development and delivery of a refreshed strategic plan and grant-making framework that focuses resources where they will make the greatest measurable difference. Governance & Finance: support and advise the Board and sub-committees, ensuring robust governance, high-quality committee papers and sound financial stewardship of the endowment. Operational Leadership: strengthen internal systems and processes, make effective use of Salesforce, and propose a right-sized resourcing model to deliver the Trust's ambitions. Income & Investment Oversight: work with the investment advisers and Trustees to balance spending policy, long-term capital protection and responsible investment principles. Community & Partnerships: build regional funder partnerships, increase reach in under-represented areas and foster strong relationships with grantees and local stakeholders. Grants Quality & Safeguarding: ensure rigorous due diligence, proportionate monitoring and consistently high standards of safeguarding and risk management. Brand & Profile: establish and deliver a communications plan that raises the Trust's visibility across urban and rural communities. Team & Culture: lead, mentor and develop a compact team and oversee high standards in HR, data protection and operational compliance. Who you are A seasoned senior leader with demonstrable experience in grant-making, philanthropy or a closely comparable mission-driven setting. Financially literate and confident with investment reports, annual accounts, budgets and risk analysis. Experienced in modern grants processes, due diligence and impact-focused monitoring. Comfortable advising and constructively challenging Trustees, producing concise, evidence-based committee papers. A strong relationship builder with a track record of partnership development and external representation. Skilled in strategic analysis, clear judgement and using data (for example Salesforce reporting) to inform decisions. Why The Eveson Trust? A rare leadership opportunity to steward a significant endowment and shape a strategic grant-making approach across a diverse regional footprint. A respectful, detail-focused Board and a compact, capable team who value proportionate, evidence-based practice. The chance to expand the Trust's presence in under-represented boroughs and to develop meaningful funder partnerships. Competitive salary, defined-contribution pension, flexible working and a supportive, mission-focused culture. The role offers clear scope to design the team and systems needed to deliver a more impact-focussed future for the Trust. For full details of the role including how to apply, please contact Jenny Hills for the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 2nd February 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Jan 08, 2026
Full time
Chief Executive Officer (CEO) - The Eveson Trust Location: Worcester (minimum two days per week in the Trust's office; travel across Worcestershire, Herefordshire and the West Midlands) Salary: circa £75,000 Contract: Permanent, 35 hours per week Are you a judicious, outward-looking leader who can sharpen strategy and raise the profile of a regionally rooted grant-maker with a significant endowment? About The Eveson Trust The Eveson Trust is a Worcestershire-based, place-focused grant-maker established from the bequest of Violet Mary Eveson. With an endowment of approximately £100 million, the Trust supports an annual grants programme of around £5-6 million and in 2022 modernised its legal structure by becoming a Charitable Incorporated Organisation while retaining strong local roots. We exist to relieve need and enhance quality of life across Worcestershire, Herefordshire and the West Midlands, prioritising support for people with disabilities, mental-health needs, children and young people in need, older people, those experiencing homelessness, and users of hospitals and hospices. Our next CEO will be central to translating stewardship into measurable local impact and sustainable grant practice. As our next Chief Executive Officer, you will: Strategy & Impact: lead the development and delivery of a refreshed strategic plan and grant-making framework that focuses resources where they will make the greatest measurable difference. Governance & Finance: support and advise the Board and sub-committees, ensuring robust governance, high-quality committee papers and sound financial stewardship of the endowment. Operational Leadership: strengthen internal systems and processes, make effective use of Salesforce, and propose a right-sized resourcing model to deliver the Trust's ambitions. Income & Investment Oversight: work with the investment advisers and Trustees to balance spending policy, long-term capital protection and responsible investment principles. Community & Partnerships: build regional funder partnerships, increase reach in under-represented areas and foster strong relationships with grantees and local stakeholders. Grants Quality & Safeguarding: ensure rigorous due diligence, proportionate monitoring and consistently high standards of safeguarding and risk management. Brand & Profile: establish and deliver a communications plan that raises the Trust's visibility across urban and rural communities. Team & Culture: lead, mentor and develop a compact team and oversee high standards in HR, data protection and operational compliance. Who you are A seasoned senior leader with demonstrable experience in grant-making, philanthropy or a closely comparable mission-driven setting. Financially literate and confident with investment reports, annual accounts, budgets and risk analysis. Experienced in modern grants processes, due diligence and impact-focused monitoring. Comfortable advising and constructively challenging Trustees, producing concise, evidence-based committee papers. A strong relationship builder with a track record of partnership development and external representation. Skilled in strategic analysis, clear judgement and using data (for example Salesforce reporting) to inform decisions. Why The Eveson Trust? A rare leadership opportunity to steward a significant endowment and shape a strategic grant-making approach across a diverse regional footprint. A respectful, detail-focused Board and a compact, capable team who value proportionate, evidence-based practice. The chance to expand the Trust's presence in under-represented boroughs and to develop meaningful funder partnerships. Competitive salary, defined-contribution pension, flexible working and a supportive, mission-focused culture. The role offers clear scope to design the team and systems needed to deliver a more impact-focussed future for the Trust. For full details of the role including how to apply, please contact Jenny Hills for the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 2nd February 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Global Head of Third Party Risk Management London, United Kingdom Job Description Who we're looking for The Global Head of Third-Party Risk Management (TPRM) is responsible for designing, implementing, and overseeing a global framework to assess, monitor, and manage risks associated with Schroders' third-party relationships. This includes vendors, outsourcing partners, service providers, and other external entities critical to the firm's operations. The role ensures that third-party risk is embedded in business decision-making, aligned with regulatory expectations (e.g., FCA, PRA, EBA, SEC), and integrated within the wider enterprise risk management framework. The role requires cross-functional working with Risk, Compliance, Legal, and Technology to embed effective risk controls, due diligence, and supplier assurance within all stages of the procurement lifecycle. The role will bring a continuous improvement mindset, staying abreast of the evolving regulatory landscape to ensure Schroders' third party risk practices remain forward looking and fit for purpose. Based in London, the role reports to the Chief Procurement Officer, who is responsible for all Procurement activity across the organisation. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The team Group Procurement is the centre of excellence for active commercial management of all of Schroders' supply chain, enabled by great people, disciplined cost management and seamless risk and compliance. Group Procurement sits within the COO Corporate Functions, supporting the wider business on all its third party commercial activity. The team are made up of multiple disciplines across Market Data & Operations, Technology, Corporate Services, Third Party Risk and Procurement Operations. Located across London, Horsham, Singapore, and New York. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly. What you'll do Lead the development and continuous enhancement of Schroders' Third Party Risk Management strategy and policy. Establish governance structures, including steering committees, reporting lines, and escalation protocols. Ensure alignment with regulatory standards (e.g., DORA, EBA Guidelines, UK PRA SS2/21) and Schroders' risk appetite. Develop and maintain a robust TPRM framework, including risk segmentation, due diligence, onboarding, monitoring, and exit processes. Define risk taxonomy and criticality tiers for third party services. Oversee enterprise wide risk assessments and due diligence of vendors, including financial stability, cyber resilience, and ESG risk. Establish ongoing monitoring mechanisms, including performance reviews, SLA adherence, and control testing. Implement early warning indicators and risk dashboards to track third party exposure and performance. Act as the key control point to prevent the onboarding of supplier risk through data capture, review and assessment. Coordinate the de centralised supplier oversight framework, supporting, advising and collaborating with Business Owners globally, maintaining oversight of supplier reviews and ensuring policy compliance. Work closely with 2nd line risk functions (e.g. Financial Crime, Credit Risk, Business Continuity) to ensure supplier due diligence information is made available for SME review. Design and embed supplier oversight reporting capabilities and continuously improve performance and risk assessment governance and metrics. Continually monitor the global regulatory landscape to ensure policies and procedures remain compliant and fit for purpose. Provide guidance on all areas of the supplier lifecycle and business areas to direct reports and the wider team as required. Own the supplier contract management and oversight platform, ensuring supplier information is recorded, maintained and regularly reviewed. Maintain the Outsourcing Register, including the record of Business Owners, contracts, criticality and associated due diligence activities. Partner with Legal, Risk, Compliance, Procurement, IT, and Information Security to embed third party risk management practices. Engage with regulators, internal audit, and external assurance providers on third party risk matters. Communicate third party risk exposures and mitigation strategies to senior management and the board. Lead or support implementation of TPRM systems and tools to automate workflows and reporting. Maintain a centralised third party inventory and ensure quality, consistency, and completeness of vendor data. Support incident response and contingency planning related to third party failures or disruptions. Coordinate with business continuity and resilience teams to ensure robust third party crisis management. The knowledge, experience and qualifications you need Experience in operational risk, third party risk management, enterprise risk within financial services. Deep knowledge of regulatory requirements for outsourcing and third party risk (FCA, PRA, EBA, DORA, etc.). Strong knowledge of contract risk clauses, exit terms, business continuity, and supplier classification models. Proven senior leadership experience managing cross functional teams and risk frameworks in a complex global environment. Experience working closely with 2nd Line Risk and Assurance functions to ensure supplier due diligence is performed, monitored, and aligned to policy. Experience designing, owning and implementing supplier management and oversight frameworks, including contract database or supplier management systems, strong understanding of information security, data privacy, business continuity, and legal/vendor contracting principles. Experience with third party risk platforms (e.g., Archer, ServiceNow VRM, Aravo, Coupa, etc.) is a plus. Adept at leading cross functional engagements with second line and audit teams. Excellent communication, influencing, and presentation skills; experience engaging with senior stakeholders and regulators. Strategic Thinking Supplier & Third Party Governance Expertise Risk and Control Mindset Regulatory Acumen Leadership & People Management Stakeholder Influence & Communication Analytical & Problem Solving The knowledge, experience and qualifications that'll help Degree in Risk Management, Business, Law, Finance, or related field Master's degree or MBA advantageous Professional certifications in risk or third party management We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.
Jan 08, 2026
Full time
Global Head of Third Party Risk Management London, United Kingdom Job Description Who we're looking for The Global Head of Third-Party Risk Management (TPRM) is responsible for designing, implementing, and overseeing a global framework to assess, monitor, and manage risks associated with Schroders' third-party relationships. This includes vendors, outsourcing partners, service providers, and other external entities critical to the firm's operations. The role ensures that third-party risk is embedded in business decision-making, aligned with regulatory expectations (e.g., FCA, PRA, EBA, SEC), and integrated within the wider enterprise risk management framework. The role requires cross-functional working with Risk, Compliance, Legal, and Technology to embed effective risk controls, due diligence, and supplier assurance within all stages of the procurement lifecycle. The role will bring a continuous improvement mindset, staying abreast of the evolving regulatory landscape to ensure Schroders' third party risk practices remain forward looking and fit for purpose. Based in London, the role reports to the Chief Procurement Officer, who is responsible for all Procurement activity across the organisation. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The team Group Procurement is the centre of excellence for active commercial management of all of Schroders' supply chain, enabled by great people, disciplined cost management and seamless risk and compliance. Group Procurement sits within the COO Corporate Functions, supporting the wider business on all its third party commercial activity. The team are made up of multiple disciplines across Market Data & Operations, Technology, Corporate Services, Third Party Risk and Procurement Operations. Located across London, Horsham, Singapore, and New York. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly. What you'll do Lead the development and continuous enhancement of Schroders' Third Party Risk Management strategy and policy. Establish governance structures, including steering committees, reporting lines, and escalation protocols. Ensure alignment with regulatory standards (e.g., DORA, EBA Guidelines, UK PRA SS2/21) and Schroders' risk appetite. Develop and maintain a robust TPRM framework, including risk segmentation, due diligence, onboarding, monitoring, and exit processes. Define risk taxonomy and criticality tiers for third party services. Oversee enterprise wide risk assessments and due diligence of vendors, including financial stability, cyber resilience, and ESG risk. Establish ongoing monitoring mechanisms, including performance reviews, SLA adherence, and control testing. Implement early warning indicators and risk dashboards to track third party exposure and performance. Act as the key control point to prevent the onboarding of supplier risk through data capture, review and assessment. Coordinate the de centralised supplier oversight framework, supporting, advising and collaborating with Business Owners globally, maintaining oversight of supplier reviews and ensuring policy compliance. Work closely with 2nd line risk functions (e.g. Financial Crime, Credit Risk, Business Continuity) to ensure supplier due diligence information is made available for SME review. Design and embed supplier oversight reporting capabilities and continuously improve performance and risk assessment governance and metrics. Continually monitor the global regulatory landscape to ensure policies and procedures remain compliant and fit for purpose. Provide guidance on all areas of the supplier lifecycle and business areas to direct reports and the wider team as required. Own the supplier contract management and oversight platform, ensuring supplier information is recorded, maintained and regularly reviewed. Maintain the Outsourcing Register, including the record of Business Owners, contracts, criticality and associated due diligence activities. Partner with Legal, Risk, Compliance, Procurement, IT, and Information Security to embed third party risk management practices. Engage with regulators, internal audit, and external assurance providers on third party risk matters. Communicate third party risk exposures and mitigation strategies to senior management and the board. Lead or support implementation of TPRM systems and tools to automate workflows and reporting. Maintain a centralised third party inventory and ensure quality, consistency, and completeness of vendor data. Support incident response and contingency planning related to third party failures or disruptions. Coordinate with business continuity and resilience teams to ensure robust third party crisis management. The knowledge, experience and qualifications you need Experience in operational risk, third party risk management, enterprise risk within financial services. Deep knowledge of regulatory requirements for outsourcing and third party risk (FCA, PRA, EBA, DORA, etc.). Strong knowledge of contract risk clauses, exit terms, business continuity, and supplier classification models. Proven senior leadership experience managing cross functional teams and risk frameworks in a complex global environment. Experience working closely with 2nd Line Risk and Assurance functions to ensure supplier due diligence is performed, monitored, and aligned to policy. Experience designing, owning and implementing supplier management and oversight frameworks, including contract database or supplier management systems, strong understanding of information security, data privacy, business continuity, and legal/vendor contracting principles. Experience with third party risk platforms (e.g., Archer, ServiceNow VRM, Aravo, Coupa, etc.) is a plus. Adept at leading cross functional engagements with second line and audit teams. Excellent communication, influencing, and presentation skills; experience engaging with senior stakeholders and regulators. Strategic Thinking Supplier & Third Party Governance Expertise Risk and Control Mindset Regulatory Acumen Leadership & People Management Stakeholder Influence & Communication Analytical & Problem Solving The knowledge, experience and qualifications that'll help Degree in Risk Management, Business, Law, Finance, or related field Master's degree or MBA advantageous Professional certifications in risk or third party management We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.
Birmingham City Football Club plc
City, Birmingham
Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is experiencing an exciting period of accelerated growth and modernisation, and s playing a central role in the once-in-a-generation transformation of England's second city - the Sports Quarter project With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success - on and off the pitch. We are seeking an exceptionalChief Financial Officer (CFO)to help lead the next chapter of the Club's journey. Reporting to theCEO, the CFO will act as a key strategic partner, driving financial performance, ensuring robust financial governance and shaping sustainable long-term growth across all areas of the Club. This role is pivotal to both the Club's day-to-day financial performance and the planning and delivery of major capital investment projects. Key Responsibilities Sustainable Business Growth Partner with the CEO, Board and senior leaders to develop and deliver long-term business and financial strategy Develop long- and short-term financial models and plans that support business performance and sustainable growth Create detailed ROI models to guide investment decisions and prioritisation Assess long-term financial trends and identify opportunities for new income streams and business development Build a reporting infrastructure that supports high-quality, insight-driven decision-making Work closely with Football leadership through the Football Committee to inform recruitment and football operations strategy Identify and promote opportunities for innovation and commercial growth Ensure the Club meets all financial and legal obligations Lead and continuously enhance all financial management processes, controls and procedures Ensure strong financial oversight of significant capital expenditure projects Ensure financial compliance with legislation, football regulations and Board directives Oversee financial accounting systems, processes and cross-Club integration Provide early identification and escalation of financial risk, irregularities or control weaknesses to the CEO & Board Support the Club Secretary on the financial aspects of player contracts, transfer agreements and football regulatory submissions Support Commercial teams in reviewing financial aspects of sponsorships and supplier arrangements Provide clear financial insight to the CEO and Board on cash flow, budget adherence, expenditure and revenue performance Analyse revenue projections and identify opportunities to optimise financial performance Represent the Club at Finance Officer meetings and other football finance forums Oversee insurance, healthcare analysis and regulatory submissions Ensure compliance with UEFA Licensing and WSL financial requirements Liaise with Capita Registrars, advisors and regulatory bodies Leadership Lead, develop and mentor the finance team, establishing clear structures, responsibilities and development pathways Create a high-performing team culture with regular one-to-ones, feedback and professional development Support the full employee journey, from recruitment and onboarding through to progression Operate as a senior leader; attend Board meetings and collaborate across all departments Role model Club values and champion a positive and high-performance culture Company Secretarial Responsibilities Manage annual returns and all Companies House filings Prepare agendas and take minutes for Board and AGM meetings Maintain statutory registers including members, directors and shareholders Oversee correspondence, report writing and the communication of decisions to stakeholders Organise the AGM at the stadium Advise Board members on governance, accounting and tax implications of proposed policies Monitor legislative changes and ensure compliance Liaise with external regulators, lawyers and auditors Maintain systems that ensure compliance with all legal and statutory requirements What we're looking for in you: Qualifications Recognised accounting qualification (ACCA, ACA, CIMA or equivalent) Degree in finance, accounting, business or a related discipline Experience Proven track record of leading high-performing finance functions in fast-moving organisations Experience working proactively with a CEO and Board of Directors Experience overseeing large capital investment projects (desirable) Strong experience contributing strategically beyond core finance responsibilities Experience working in professional football (desirable Proven experience as a senior leader with a track record of developing high-performing teams Experience leading teams and functions through transformation and organisational change Skills & Knowledge Strong commercial awareness and ability to support complex decision-making Excellent technical financial capabilities, with the ability to be hands on Advanced financial modelling skills and proficiency in Excel and PowerPoint Deep understanding of financial systems, accounting processes and financial control Excellent communication skills and ability to build trusted relationships at all levels Personal Qualities Authentic passion for excellence, innovation and high performance High energy, resilient and motivated by the opportunity to help transform a football club and contribute to the regeneration of a city High level of integrity, professionalism and dependability Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process. Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
Jan 08, 2026
Full time
Birmingham City Football Club is on the rise. With an incredible history dating back to 1875, Birmingham City Football Club is experiencing an exciting period of accelerated growth and modernisation, and s playing a central role in the once-in-a-generation transformation of England's second city - the Sports Quarter project With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success - on and off the pitch. We are seeking an exceptionalChief Financial Officer (CFO)to help lead the next chapter of the Club's journey. Reporting to theCEO, the CFO will act as a key strategic partner, driving financial performance, ensuring robust financial governance and shaping sustainable long-term growth across all areas of the Club. This role is pivotal to both the Club's day-to-day financial performance and the planning and delivery of major capital investment projects. Key Responsibilities Sustainable Business Growth Partner with the CEO, Board and senior leaders to develop and deliver long-term business and financial strategy Develop long- and short-term financial models and plans that support business performance and sustainable growth Create detailed ROI models to guide investment decisions and prioritisation Assess long-term financial trends and identify opportunities for new income streams and business development Build a reporting infrastructure that supports high-quality, insight-driven decision-making Work closely with Football leadership through the Football Committee to inform recruitment and football operations strategy Identify and promote opportunities for innovation and commercial growth Ensure the Club meets all financial and legal obligations Lead and continuously enhance all financial management processes, controls and procedures Ensure strong financial oversight of significant capital expenditure projects Ensure financial compliance with legislation, football regulations and Board directives Oversee financial accounting systems, processes and cross-Club integration Provide early identification and escalation of financial risk, irregularities or control weaknesses to the CEO & Board Support the Club Secretary on the financial aspects of player contracts, transfer agreements and football regulatory submissions Support Commercial teams in reviewing financial aspects of sponsorships and supplier arrangements Provide clear financial insight to the CEO and Board on cash flow, budget adherence, expenditure and revenue performance Analyse revenue projections and identify opportunities to optimise financial performance Represent the Club at Finance Officer meetings and other football finance forums Oversee insurance, healthcare analysis and regulatory submissions Ensure compliance with UEFA Licensing and WSL financial requirements Liaise with Capita Registrars, advisors and regulatory bodies Leadership Lead, develop and mentor the finance team, establishing clear structures, responsibilities and development pathways Create a high-performing team culture with regular one-to-ones, feedback and professional development Support the full employee journey, from recruitment and onboarding through to progression Operate as a senior leader; attend Board meetings and collaborate across all departments Role model Club values and champion a positive and high-performance culture Company Secretarial Responsibilities Manage annual returns and all Companies House filings Prepare agendas and take minutes for Board and AGM meetings Maintain statutory registers including members, directors and shareholders Oversee correspondence, report writing and the communication of decisions to stakeholders Organise the AGM at the stadium Advise Board members on governance, accounting and tax implications of proposed policies Monitor legislative changes and ensure compliance Liaise with external regulators, lawyers and auditors Maintain systems that ensure compliance with all legal and statutory requirements What we're looking for in you: Qualifications Recognised accounting qualification (ACCA, ACA, CIMA or equivalent) Degree in finance, accounting, business or a related discipline Experience Proven track record of leading high-performing finance functions in fast-moving organisations Experience working proactively with a CEO and Board of Directors Experience overseeing large capital investment projects (desirable) Strong experience contributing strategically beyond core finance responsibilities Experience working in professional football (desirable Proven experience as a senior leader with a track record of developing high-performing teams Experience leading teams and functions through transformation and organisational change Skills & Knowledge Strong commercial awareness and ability to support complex decision-making Excellent technical financial capabilities, with the ability to be hands on Advanced financial modelling skills and proficiency in Excel and PowerPoint Deep understanding of financial systems, accounting processes and financial control Excellent communication skills and ability to build trusted relationships at all levels Personal Qualities Authentic passion for excellence, innovation and high performance High energy, resilient and motivated by the opportunity to help transform a football club and contribute to the regeneration of a city High level of integrity, professionalism and dependability Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process. Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.
Recruitment Compliance Officer 22,000 to 26,000 per year Preston, Lancashire Are you passionate about ensuring that Public Sector clients have the right staff with the highest standards of compliance? Do you have a keen eye for detail and a strong understanding of recruitment processes? If so, Spencer Clarke Group has an exciting opportunity for you to join our team as a Recruitment Compliance Officer. Company Overview: Spencer Clarke Group is a leading recruitment agency specialising in providing top-quality staffing solutions for the Public Sector. With our dedication to excellence and customer satisfaction, we have built a reputation for matching employers with the most qualified and suitable candidates. Responsibilities: As a Recruitment Compliance Officer for our Public Sector team, you will play a crucial role in ensuring that all candidates placed into work meet the necessary compliance standards. Your responsibilities will include: Right to Work Checks: Conducting comprehensive right to work checks for all candidates to ensure they have the legal authorisation to work in the country. Candidate Vetting: Verifying and evaluating candidate references to ensure their suitability for the positions they are being considered for. DBS Checks: Managing the Disclosure and Barring Service (DBS) checks process, ensuring all candidates have undergone the necessary background checks. Policy Adherence: Ensuring that all recruitment processes align with relevant regulations, safeguarding policies, and compliance standards. Record Keeping: Maintaining accurate and up-to-date records of all compliance checks, making sure they are readily accessible for audit purposes. Requirements: Strong organisational skills with the ability to manage multiple tasks and prioritise effectively. Excellent attention to detail, ensuring accuracy in all compliance-related matters. Proactive problem-solving skills and the ability to work both independently and as part of a team. Excellent communication skills to effectively interact with candidates and internal stakeholders. What we offer: 23 days Annual Leave plus 1 extra every year up to 5 years of service Christmas paid leave Optional dental plan Annual Christmas and Summer parties Monthly and Quarterly Awards Regular socials On-site car valeting Free on-site parking In-house tuck shop with proceeds donated to charity Monthly "Wheel of Fortune" for Employee of the Month Modern and vibrant office environment and break out room (complete with PS5, pool table and darts board) Full onboarding training Additional information: Working hours: Monday to Thursday: 8 - 4:30 or 8:30 - 5 Early finish Friday and dress down day APPLICATION REQUIREMENTS FOR SPENCER CLARKE GROUP Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend an interview
Jan 08, 2026
Full time
Recruitment Compliance Officer 22,000 to 26,000 per year Preston, Lancashire Are you passionate about ensuring that Public Sector clients have the right staff with the highest standards of compliance? Do you have a keen eye for detail and a strong understanding of recruitment processes? If so, Spencer Clarke Group has an exciting opportunity for you to join our team as a Recruitment Compliance Officer. Company Overview: Spencer Clarke Group is a leading recruitment agency specialising in providing top-quality staffing solutions for the Public Sector. With our dedication to excellence and customer satisfaction, we have built a reputation for matching employers with the most qualified and suitable candidates. Responsibilities: As a Recruitment Compliance Officer for our Public Sector team, you will play a crucial role in ensuring that all candidates placed into work meet the necessary compliance standards. Your responsibilities will include: Right to Work Checks: Conducting comprehensive right to work checks for all candidates to ensure they have the legal authorisation to work in the country. Candidate Vetting: Verifying and evaluating candidate references to ensure their suitability for the positions they are being considered for. DBS Checks: Managing the Disclosure and Barring Service (DBS) checks process, ensuring all candidates have undergone the necessary background checks. Policy Adherence: Ensuring that all recruitment processes align with relevant regulations, safeguarding policies, and compliance standards. Record Keeping: Maintaining accurate and up-to-date records of all compliance checks, making sure they are readily accessible for audit purposes. Requirements: Strong organisational skills with the ability to manage multiple tasks and prioritise effectively. Excellent attention to detail, ensuring accuracy in all compliance-related matters. Proactive problem-solving skills and the ability to work both independently and as part of a team. Excellent communication skills to effectively interact with candidates and internal stakeholders. What we offer: 23 days Annual Leave plus 1 extra every year up to 5 years of service Christmas paid leave Optional dental plan Annual Christmas and Summer parties Monthly and Quarterly Awards Regular socials On-site car valeting Free on-site parking In-house tuck shop with proceeds donated to charity Monthly "Wheel of Fortune" for Employee of the Month Modern and vibrant office environment and break out room (complete with PS5, pool table and darts board) Full onboarding training Additional information: Working hours: Monday to Thursday: 8 - 4:30 or 8:30 - 5 Early finish Friday and dress down day APPLICATION REQUIREMENTS FOR SPENCER CLARKE GROUP Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend an interview
Well established Legal firm seeks a suitable Risk & Compliance Officer with 2 to 5 years experience in a law firm or professional services. The role will suit someone who is proactive, with a can do attitude, an all rounder who can hit the ground running. ROLE: Client onboarding. AML/SAR analysing documentation and reporting back to the MLRO. Assisting with any and all source of funds and source of wealth investigations, reviewing and documenting findings/questions. Credas/EIDV admin for the ID portals, ensuring that everyone has the relevant access, guidance and support when using the portals. Any and all ongoing monitoring alerts regarding PEPS and Sanctions. Complaints confidently handling complaints, investigating and dealing with the firms response to the complainant. Accreditation & Audits dealing with regulatory audit experience is necessary. Ensuring all documents are compiled and ready for audit by the relevant auditor. Policy updates. Manage the Risk email inbox responding to and assisting with responses to the risk emails. Researching new or planned changes suggested by SRA/Law Society/authorising bodies. Ensuring updated Sanctions lists are forwarded as and when received. Undertakings logging new undertakings onto the system and ensuring that these are monitored and updated at regular intervals. Price transparency checking all is up to date with the HOD and amending where needed. CQS annually assisting HOD of residential with CQS accreditation, booking and monitoring of all training to ensure that we are compliant with CQS. General risk admin duties. REQUIREMENTS: Ability to comfortably speak to people of varying degrees of seniority. 2-5 years experience in a law firm or professional services. Skilled with GDPR considerations. MORE INFO: Fully office based Monday Friday 9am 5pm
Jan 08, 2026
Full time
Well established Legal firm seeks a suitable Risk & Compliance Officer with 2 to 5 years experience in a law firm or professional services. The role will suit someone who is proactive, with a can do attitude, an all rounder who can hit the ground running. ROLE: Client onboarding. AML/SAR analysing documentation and reporting back to the MLRO. Assisting with any and all source of funds and source of wealth investigations, reviewing and documenting findings/questions. Credas/EIDV admin for the ID portals, ensuring that everyone has the relevant access, guidance and support when using the portals. Any and all ongoing monitoring alerts regarding PEPS and Sanctions. Complaints confidently handling complaints, investigating and dealing with the firms response to the complainant. Accreditation & Audits dealing with regulatory audit experience is necessary. Ensuring all documents are compiled and ready for audit by the relevant auditor. Policy updates. Manage the Risk email inbox responding to and assisting with responses to the risk emails. Researching new or planned changes suggested by SRA/Law Society/authorising bodies. Ensuring updated Sanctions lists are forwarded as and when received. Undertakings logging new undertakings onto the system and ensuring that these are monitored and updated at regular intervals. Price transparency checking all is up to date with the HOD and amending where needed. CQS annually assisting HOD of residential with CQS accreditation, booking and monitoring of all training to ensure that we are compliant with CQS. General risk admin duties. REQUIREMENTS: Ability to comfortably speak to people of varying degrees of seniority. 2-5 years experience in a law firm or professional services. Skilled with GDPR considerations. MORE INFO: Fully office based Monday Friday 9am 5pm
Job Advertisement: CJ Clerical Officer (Temporary) Location: Rose Hill, Liverpool - Hybrid Working Hourly Rate: 13.45 Contract Type: Temporary - Full -time Hours 36.50 We are currently recruiting for a Clerical Officer to work for our client Merseyside Police at their headquarters in Rose Hill, Liverpool. Our client is seeking a dedicated and detail-oriented Clerical Officer to join their dynamic Prosecutions Unit in Rose Hill, Liverpool. If you thrive in a fast-paced environment and are passionate about supporting the Criminal Justice system, we want to hear from you! About the Role: As a CJ Clerical Officer, you will play a crucial role in providing top-notch administrative support to ensure the efficiency and effectiveness of the Prosecutions Unit. Your responsibilities will include : Assisting with administrative duties to meet priorities within strict timescales. Handling incoming and outgoing communications to deliver an effective service. Using force systems to create and produce essential documents and digital media for prosecutions. Managing telephone inquiries and day-to-day correspondence. Inputting data into relevant systems to facilitate seamless information exchange with Criminal Justice partners. Maintaining records to ensure compliance with legal requirements and force policy. Why Join Us? Convenient Location: Our office is only a 16-minute walk from Liverpool Lime Street train station, making your commute easy and hassle-free. Supportive Team Environment: You'll be part of a collaborative team, focused on delivering quality service to internal and external customers, including operational officers, CPS, and legal representatives. Professional Development: Gain valuable experience and knowledge of police and criminal justice procedures, enhancing your skills in a constantly evolving system. What We're Looking For: To excel in this role, you should possess: A good understanding of police and criminal justice procedures. Experience using Niche within the Criminal Justice framework. Proficient keyboard skills and familiarity with relevant IT systems (e.g., Xhibit, PNC). Strong communication skills to ensure accurate information flow with all stakeholders. The ability to prioritise and organise workloads to meet deadlines. Adaptability to thrive in a constantly changing environment. The successful candidate will undergo Police Vetting and the criteria is that you have lived within the UK continuously for at least 3 years at the time of application Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 08, 2026
Seasonal
Job Advertisement: CJ Clerical Officer (Temporary) Location: Rose Hill, Liverpool - Hybrid Working Hourly Rate: 13.45 Contract Type: Temporary - Full -time Hours 36.50 We are currently recruiting for a Clerical Officer to work for our client Merseyside Police at their headquarters in Rose Hill, Liverpool. Our client is seeking a dedicated and detail-oriented Clerical Officer to join their dynamic Prosecutions Unit in Rose Hill, Liverpool. If you thrive in a fast-paced environment and are passionate about supporting the Criminal Justice system, we want to hear from you! About the Role: As a CJ Clerical Officer, you will play a crucial role in providing top-notch administrative support to ensure the efficiency and effectiveness of the Prosecutions Unit. Your responsibilities will include : Assisting with administrative duties to meet priorities within strict timescales. Handling incoming and outgoing communications to deliver an effective service. Using force systems to create and produce essential documents and digital media for prosecutions. Managing telephone inquiries and day-to-day correspondence. Inputting data into relevant systems to facilitate seamless information exchange with Criminal Justice partners. Maintaining records to ensure compliance with legal requirements and force policy. Why Join Us? Convenient Location: Our office is only a 16-minute walk from Liverpool Lime Street train station, making your commute easy and hassle-free. Supportive Team Environment: You'll be part of a collaborative team, focused on delivering quality service to internal and external customers, including operational officers, CPS, and legal representatives. Professional Development: Gain valuable experience and knowledge of police and criminal justice procedures, enhancing your skills in a constantly evolving system. What We're Looking For: To excel in this role, you should possess: A good understanding of police and criminal justice procedures. Experience using Niche within the Criminal Justice framework. Proficient keyboard skills and familiarity with relevant IT systems (e.g., Xhibit, PNC). Strong communication skills to ensure accurate information flow with all stakeholders. The ability to prioritise and organise workloads to meet deadlines. Adaptability to thrive in a constantly changing environment. The successful candidate will undergo Police Vetting and the criteria is that you have lived within the UK continuously for at least 3 years at the time of application Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
An award-winning specialist insurer, who deliver high-quality, tailored insurance solutions have a requirement for proactive and collaborative Compliance Support Officer to join their Compliance team. Reporting to the Compliance Manager, youll help ensure operations, decisions and customer journeys meet regulatory, legal and internal standards click apply for full job details
Jan 08, 2026
Full time
An award-winning specialist insurer, who deliver high-quality, tailored insurance solutions have a requirement for proactive and collaborative Compliance Support Officer to join their Compliance team. Reporting to the Compliance Manager, youll help ensure operations, decisions and customer journeys meet regulatory, legal and internal standards click apply for full job details
Our client, a historic professional institute in the legal sector, is looking for a Membership Services Officer to join their team. This position plays an essential role in making sure that the admissions and membership processes are as efficient and effective as possible. Some of the key duties include Checking qualifications for all new membership applications Processing admissions and contacting successful applicants Working closely with the compliance and quality assurance teams Acting as a first point of contact for members Keeping the membership database up to date The successful candidate will have excellent administrative skills and a minimum of three years of relevant office-based experience. A background in higher education, training or membership would be an advantage but is not essential. This would be an excellent opportunity for any administrator looking for a new role with plenty of scope to improve systems and processes and make a real impact. Our client is based in beautiful historic buildings in central London and offer hybrid working locations post probation as well as excellent benefits. Immediate interviews are available so if this sounds like the new challenge you are looking for in 2026, please send us your CV today. To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy. Due to extremely high volumes of applications, only shortlisted candidates will be contacted.
Jan 08, 2026
Full time
Our client, a historic professional institute in the legal sector, is looking for a Membership Services Officer to join their team. This position plays an essential role in making sure that the admissions and membership processes are as efficient and effective as possible. Some of the key duties include Checking qualifications for all new membership applications Processing admissions and contacting successful applicants Working closely with the compliance and quality assurance teams Acting as a first point of contact for members Keeping the membership database up to date The successful candidate will have excellent administrative skills and a minimum of three years of relevant office-based experience. A background in higher education, training or membership would be an advantage but is not essential. This would be an excellent opportunity for any administrator looking for a new role with plenty of scope to improve systems and processes and make a real impact. Our client is based in beautiful historic buildings in central London and offer hybrid working locations post probation as well as excellent benefits. Immediate interviews are available so if this sounds like the new challenge you are looking for in 2026, please send us your CV today. To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy. Due to extremely high volumes of applications, only shortlisted candidates will be contacted.
Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable. More details can be found at our website where a job pack has full details About Beyond Reflections Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families, friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists. Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion. From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time. We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help. Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change. Our Services Support Groups and Community Spaces One-to-One Support Therapy and Counselling Mentoring Practical Support Job Description and Person Specification Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO) Salary £40,000 - £52,000 per annum (FTE) Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs. Location Southampton, 3-4 days in the office with options to work remotely when required. Reports To Board of Trustees Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR. Job Description The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding. Key Responsibilities Strategic Leadership & Organisational Development Lead the delivery of the charity s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community. Identify opportunities for growth, innovation, and collaboration across the sector. Translate strategic priorities into clear operational objectives and measurable outcomes. Governance, Risk & Compliance Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions. Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations. Provide clear, accurate reporting to the Board to support effective governance and decision-making. Maintain strong organisational risk management and business continuity processes. Operational Leadership & Service Delivery Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes. Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight. Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision. People, Culture & Wellbeing Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity s values. Recruit, lead, and develop staff, ensuring strong performance and wellbeing. Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice. External Relations & Partnerships Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media. Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers. Advocate for Trans+ people, contributing to policy, awareness, and sector development. Ensure member voices inform organisational decisions and strategic direction. Finance, Fundraising & Sustainability Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money. Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships. Maintain relationships with funders, commissioners, donors, and commercial partners. Person Specification We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we d be very glad to hear from you. Essential Desirable Significant senior leadership experience, preferably in the charity, social care, or mental health sectors. Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community. Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience. Experience in designing or delivering training programmes for organisations. Proven track record in strategic planning, financial management, and fundraising. Experience of mental health or therapeutic service delivery. People-management skills: experience managing teams, developing staff, and supporting volunteers. Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape. Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building. Experience scaling organisations, diversifying income, or developing trading/social enterprise models. Strong governance knowledge and experience working with or reporting to a Board of Trustees. Understanding of digital transformation and digital service delivery. Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice. Experience overseeing remote, hybrid or multi-site teams. Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries. Familiarity with commissioning processes and local authority partnership models. How to Apply Submitting an application To apply for this role please submit your CV and a cover letter to us Your cover letter should address the following questions and be no longer than one A4 page: 1. 2. Why do you want to be part of Beyond Reflections? How do your skills and experience meet what is set out in this Job Description? To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview. Interviews First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications. References and eligibility checks Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.
Jan 08, 2026
Full time
Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable. More details can be found at our website where a job pack has full details About Beyond Reflections Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families, friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists. Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion. From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time. We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help. Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change. Our Services Support Groups and Community Spaces One-to-One Support Therapy and Counselling Mentoring Practical Support Job Description and Person Specification Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO) Salary £40,000 - £52,000 per annum (FTE) Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs. Location Southampton, 3-4 days in the office with options to work remotely when required. Reports To Board of Trustees Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR. Job Description The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding. Key Responsibilities Strategic Leadership & Organisational Development Lead the delivery of the charity s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community. Identify opportunities for growth, innovation, and collaboration across the sector. Translate strategic priorities into clear operational objectives and measurable outcomes. Governance, Risk & Compliance Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions. Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations. Provide clear, accurate reporting to the Board to support effective governance and decision-making. Maintain strong organisational risk management and business continuity processes. Operational Leadership & Service Delivery Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes. Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight. Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision. People, Culture & Wellbeing Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity s values. Recruit, lead, and develop staff, ensuring strong performance and wellbeing. Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice. External Relations & Partnerships Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media. Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers. Advocate for Trans+ people, contributing to policy, awareness, and sector development. Ensure member voices inform organisational decisions and strategic direction. Finance, Fundraising & Sustainability Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money. Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships. Maintain relationships with funders, commissioners, donors, and commercial partners. Person Specification We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we d be very glad to hear from you. Essential Desirable Significant senior leadership experience, preferably in the charity, social care, or mental health sectors. Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community. Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience. Experience in designing or delivering training programmes for organisations. Proven track record in strategic planning, financial management, and fundraising. Experience of mental health or therapeutic service delivery. People-management skills: experience managing teams, developing staff, and supporting volunteers. Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape. Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building. Experience scaling organisations, diversifying income, or developing trading/social enterprise models. Strong governance knowledge and experience working with or reporting to a Board of Trustees. Understanding of digital transformation and digital service delivery. Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice. Experience overseeing remote, hybrid or multi-site teams. Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries. Familiarity with commissioning processes and local authority partnership models. How to Apply Submitting an application To apply for this role please submit your CV and a cover letter to us Your cover letter should address the following questions and be no longer than one A4 page: 1. 2. Why do you want to be part of Beyond Reflections? How do your skills and experience meet what is set out in this Job Description? To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview. Interviews First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications. References and eligibility checks Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.
Chief Executive Officer (CEO) The Eveson Trust Location: Worcester (minimum two days per week in the Trust s office; travel across Worcestershire, Herefordshire and the West Midlands) Salary: circa £75,000 Contract: Permanent, 35 hours per week Are you a judicious, outward-looking leader who can sharpen strategy and raise the profile of a regionally rooted grant-maker with a significant endowment? About The Eveson Trust The Eveson Trust is a Worcestershire-based, place-focused grant-maker established from the bequest of Violet Mary Eveson. With an endowment of approximately £100 million, the Trust supports an annual grants programme of around £5 6 million and in 2022 modernised its legal structure by becoming a Charitable Incorporated Organisation while retaining strong local roots. We exist to relieve need and enhance quality of life across Worcestershire, Herefordshire and the West Midlands, prioritising support for people with disabilities, mental-health needs, children and young people in need, older people, those experiencing homelessness, and users of hospitals and hospices. Our next CEO will be central to translating stewardship into measurable local impact and sustainable grant practice. As our next Chief Executive Officer, you will: Strategy & Impact: lead the development and delivery of a refreshed strategic plan and grant-making framework that focuses resources where they will make the greatest measurable difference. Governance & Finance: support and advise the Board and sub-committees, ensuring robust governance, high-quality committee papers and sound financial stewardship of the endowment. Operational Leadership: strengthen internal systems and processes, make effective use of Salesforce, and propose a right-sized resourcing model to deliver the Trust s ambitions. Income & Investment Oversight: work with the investment advisers and Trustees to balance spending policy, long-term capital protection and responsible investment principles. Community & Partnerships: build regional funder partnerships, increase reach in under-represented areas and foster strong relationships with grantees and local stakeholders. Grants Quality & Safeguarding: ensure rigorous due diligence, proportionate monitoring and consistently high standards of safeguarding and risk management. Brand & Profile: establish and deliver a communications plan that raises the Trust s visibility across urban and rural communities. Team & Culture: lead, mentor and develop a compact team and oversee high standards in HR, data protection and operational compliance. Who you are A seasoned senior leader with demonstrable experience in grant-making, philanthropy or a closely comparable mission-driven setting. Financially literate and confident with investment reports, annual accounts, budgets and risk analysis. Experienced in modern grants processes, due diligence and impact-focused monitoring. Comfortable advising and constructively challenging Trustees, producing concise, evidence-based committee papers. A strong relationship builder with a track record of partnership development and external representation. Skilled in strategic analysis, clear judgement and using data (for example Salesforce reporting) to inform decisions. Why The Eveson Trust? A rare leadership opportunity to steward a significant endowment and shape a strategic grant-making approach across a diverse regional footprint. A respectful, detail-focused Board and a compact, capable team who value proportionate, evidence-based practice. The chance to expand the Trust s presence in under-represented boroughs and to develop meaningful funder partnerships. Competitive salary, defined-contribution pension, flexible working and a supportive, mission-focused culture. The role offers clear scope to design the team and systems needed to deliver a more impact-focussed future for the Trust. For full details of the role including how to apply, please contact Jenny Hills for the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 2nd February 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Jan 08, 2026
Full time
Chief Executive Officer (CEO) The Eveson Trust Location: Worcester (minimum two days per week in the Trust s office; travel across Worcestershire, Herefordshire and the West Midlands) Salary: circa £75,000 Contract: Permanent, 35 hours per week Are you a judicious, outward-looking leader who can sharpen strategy and raise the profile of a regionally rooted grant-maker with a significant endowment? About The Eveson Trust The Eveson Trust is a Worcestershire-based, place-focused grant-maker established from the bequest of Violet Mary Eveson. With an endowment of approximately £100 million, the Trust supports an annual grants programme of around £5 6 million and in 2022 modernised its legal structure by becoming a Charitable Incorporated Organisation while retaining strong local roots. We exist to relieve need and enhance quality of life across Worcestershire, Herefordshire and the West Midlands, prioritising support for people with disabilities, mental-health needs, children and young people in need, older people, those experiencing homelessness, and users of hospitals and hospices. Our next CEO will be central to translating stewardship into measurable local impact and sustainable grant practice. As our next Chief Executive Officer, you will: Strategy & Impact: lead the development and delivery of a refreshed strategic plan and grant-making framework that focuses resources where they will make the greatest measurable difference. Governance & Finance: support and advise the Board and sub-committees, ensuring robust governance, high-quality committee papers and sound financial stewardship of the endowment. Operational Leadership: strengthen internal systems and processes, make effective use of Salesforce, and propose a right-sized resourcing model to deliver the Trust s ambitions. Income & Investment Oversight: work with the investment advisers and Trustees to balance spending policy, long-term capital protection and responsible investment principles. Community & Partnerships: build regional funder partnerships, increase reach in under-represented areas and foster strong relationships with grantees and local stakeholders. Grants Quality & Safeguarding: ensure rigorous due diligence, proportionate monitoring and consistently high standards of safeguarding and risk management. Brand & Profile: establish and deliver a communications plan that raises the Trust s visibility across urban and rural communities. Team & Culture: lead, mentor and develop a compact team and oversee high standards in HR, data protection and operational compliance. Who you are A seasoned senior leader with demonstrable experience in grant-making, philanthropy or a closely comparable mission-driven setting. Financially literate and confident with investment reports, annual accounts, budgets and risk analysis. Experienced in modern grants processes, due diligence and impact-focused monitoring. Comfortable advising and constructively challenging Trustees, producing concise, evidence-based committee papers. A strong relationship builder with a track record of partnership development and external representation. Skilled in strategic analysis, clear judgement and using data (for example Salesforce reporting) to inform decisions. Why The Eveson Trust? A rare leadership opportunity to steward a significant endowment and shape a strategic grant-making approach across a diverse regional footprint. A respectful, detail-focused Board and a compact, capable team who value proportionate, evidence-based practice. The chance to expand the Trust s presence in under-represented boroughs and to develop meaningful funder partnerships. Competitive salary, defined-contribution pension, flexible working and a supportive, mission-focused culture. The role offers clear scope to design the team and systems needed to deliver a more impact-focussed future for the Trust. For full details of the role including how to apply, please contact Jenny Hills for the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 2nd February 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 22 January 2026 Interviews will be in person: Thursday 5 February 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 0226 Grade: Band 3, Birmingham Salary: Spine points 37- 33 Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details
Jan 07, 2026
Full time
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 22 January 2026 Interviews will be in person: Thursday 5 February 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 0226 Grade: Band 3, Birmingham Salary: Spine points 37- 33 Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details
