Membership and Subscriptions Adviser

MEMBERSHIP AND SUBSCRIPTIONS ADVISER

Based in the NEU Hamilton House Office (London)

1 Full time, permanent

1 Full time, 2 years' Fixed Term Contract

Commencing salary £46,364 per annum

The National Education Union is a force for change in the world of education, bringing together more than 500,000 teachers, lecturers, support staff and leaders working in maintained and independent schools and colleges across the UK.

We are recruiting for 2 Membership and Subscriptions Advisers to join the membership team on the above basis. The successful candidates will join a busy team dealing with telephone and email enquiries and providing prompt and efficient membership and subscriptions support.

The role includes updating members' payment and banking information and ensuring membership records remain accurate and up to date.

We are seeking applicants with meticulous attention to detail and accuracy, who can work effectively under pressure as part of a team. The ability to handle calls and emails in a confident and professional manner is essential. Candidates should have a thorough working knowledge of a membership and subscriptions system/CRM, and the ability to quickly assimilate and evaluate information so they can answer a wide range of membership and subscription enquiries.

We offer good conditions including a commencing salary of £46,364 pa, 33 days annual leave plus 4 days paid additional holiday entitlement as the NEU office closure days at Christmas and a defined benefit pension scheme.

Prospective applicants are also advised that your normal place of work will be the NEU office specified in this advert and that the NEU operates 'Blended Working Arrangements' for office-based staff, which means you will typically need to be based in the designated NEU office for 3 to 4 days a week (based on a full-time contract), with the remaining days based at home, and subject to business needs.

Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Wednesday 21 January 2026.

Applicants are kindly reminded to ensure they specify if they are happy to be considered for both roles (or if not, which one they would like to be considered for) as part of their online application form.

THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE