payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. About the Role The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring-supporting payabl.'s continued growth as a global payment solutions provider. In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences. Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners. Location: London Office Reporting to: Chief Regulatory Officer What You'll Do Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately. Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis. Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met. Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed. Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies. Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations. Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners. Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance. Who you are You are a detail oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels. What we are looking for 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments. Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania. Experience handling B2B clients, particularly in banking and acquiring sectors. Ability to explain compliance requirements clearly and manage client relationships. Confident working autonomously and making decisions when needed. Proficiency in screening tools, risk assessment frameworks, and case management systems. Strong analytical skills with the ability to multitask and act quickly. Proactive and results driven, with a positive approach to overcoming challenges. AML certification (e.g., CAMS or equivalent) will be a huge plus. The perks of being a payabl.er Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation)-because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit-your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community Our Hiring Process First Interview: Conducted by the Talent Acquisition team ( min). Final Behavioral Interview - Focused team fit, with participation from the Head of Talent Acquisition, and Chief Regulatory Officer. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at
Jan 06, 2026
Full time
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. About the Role The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring-supporting payabl.'s continued growth as a global payment solutions provider. In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences. Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners. Location: London Office Reporting to: Chief Regulatory Officer What You'll Do Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately. Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis. Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met. Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed. Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies. Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations. Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners. Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance. Who you are You are a detail oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels. What we are looking for 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments. Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania. Experience handling B2B clients, particularly in banking and acquiring sectors. Ability to explain compliance requirements clearly and manage client relationships. Confident working autonomously and making decisions when needed. Proficiency in screening tools, risk assessment frameworks, and case management systems. Strong analytical skills with the ability to multitask and act quickly. Proactive and results driven, with a positive approach to overcoming challenges. AML certification (e.g., CAMS or equivalent) will be a huge plus. The perks of being a payabl.er Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation)-because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit-your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community Our Hiring Process First Interview: Conducted by the Talent Acquisition team ( min). Final Behavioral Interview - Focused team fit, with participation from the Head of Talent Acquisition, and Chief Regulatory Officer. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. About the Role The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring-supporting payabl.'s continued growth as a global payment solutions provider. In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences. Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners. Location: London Office Reporting to: Chief Regulatory Officer What You'll Do Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately. Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis. Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met. Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed. Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies. Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations. Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners. Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance. Who you are You are a detail oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels. What we are looking for 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments. Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania. Experience handling B2B clients, particularly in banking and acquiring sectors. Ability to explain compliance requirements clearly and manage client relationships. Confident working autonomously and making decisions when needed. Proficiency in screening tools, risk assessment frameworks, and case management systems. Strong analytical skills with the ability to multitask and act quickly. Proactive and results driven, with a positive approach to overcoming challenges. AML certification (e.g., CAMS or equivalent) will be a huge plus. The perks of being a payabl.er Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation)-because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit-your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community Our Hiring Process First Interview: Conducted by the Talent Acquisition team ( min). Final Behavioral Interview - Focused team fit, with participation from the Head of Talent Acquisition, and Chief Regulatory Officer. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at
Jan 06, 2026
Full time
payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. About the Role The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring-supporting payabl.'s continued growth as a global payment solutions provider. In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences. Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners. Location: London Office Reporting to: Chief Regulatory Officer What You'll Do Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately. Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis. Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met. Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed. Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies. Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations. Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners. Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance. Who you are You are a detail oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels. What we are looking for 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments. Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania. Experience handling B2B clients, particularly in banking and acquiring sectors. Ability to explain compliance requirements clearly and manage client relationships. Confident working autonomously and making decisions when needed. Proficiency in screening tools, risk assessment frameworks, and case management systems. Strong analytical skills with the ability to multitask and act quickly. Proactive and results driven, with a positive approach to overcoming challenges. AML certification (e.g., CAMS or equivalent) will be a huge plus. The perks of being a payabl.er Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed. Grow with Us: Annual Learning Budget for professional development (eligible after probation)-because your growth is our growth. Dine Your Way: Savour convenience with a £150 monthly Uber Eats credit-your favourite meals, delivered right to you. Commute in Comfort: After successfully completing your probation, enjoy an extra £150 per month transportation allowance, added to your salary to make your commute smoother. Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations. Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community Our Hiring Process First Interview: Conducted by the Talent Acquisition team ( min). Final Behavioral Interview - Focused team fit, with participation from the Head of Talent Acquisition, and Chief Regulatory Officer. Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! If this role seems like a good match, please submit your resume. All applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at
Senior Account Manager ID: 8 Category: Customer Service Position Type: Full Time Location: UK-Hertfordshire-Hemel Hempstead About Blackhawk Network: At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at Overview: Contract Type : Permanent Workplace: Hybrid - 2 days in office per week Hours: 35 hours per week Reports to: Sr. Director, Operations (Commerce) We're looking for a driven and collaborative Senior Account Manager to join our international Account Management team and help accelerate growth across the BHN EMEA digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike. We welcome candidates based in either the UK or The Netherlands to apply. Responsibilities: Strategic Account Management: Own and drive growth across a portfolio of digital distribution accounts. Develop and execute strategic account plans that align with BHN's goals, lead QBRs, and strengthen long term partner relationships. Partner Onboarding Leadership: Take full ownership of partner onboarding in collaboration with product, legal, operations and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting. Cross Market Coordination: Act as the key link between EMEA and US teams to ensure alignment on commercial priorities, operational readiness and partner objectives. Revenue Growth & Reporting: Identify and drive upsell and cross sell opportunities to meet and exceed revenue targets. Deliver transparent reporting on account performance, risks and growth potential. Internal Leadership: Serve as a strategic partner to the team lead and contribute to building a culture of ownership, accountability and collaboration. Qualifications: Several years of experience in account management or strategic partnerships Experience in gift card, fintech, digital platforms or e commerce preferred Proven success in managing multi country accounts and cross functional teams Strategic thinker with a hands on mentality Strong communicator across different seniority levels and geographies Fluent in English (German or Dutch is a plus) We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilised AI tools to enhance their work, improve processes or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work. Benefits: Work Life Balance: 25 days annual leave plus additional appreciation days, birthday time off and volunteering leave. Health & Well being: Private medical insurance, employee assistance programme, enhanced parental leave and free eye tests. Financial Rewards: Group income protection, pension scheme and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition programme with financial rewards. Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Please note that candidate shortlisting to commence W/C 5th January 2026. Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career! Options: Apply for this job online Share Employee Referral Software Powered by iCIMS
Jan 01, 2026
Full time
Senior Account Manager ID: 8 Category: Customer Service Position Type: Full Time Location: UK-Hertfordshire-Hemel Hempstead About Blackhawk Network: At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at Overview: Contract Type : Permanent Workplace: Hybrid - 2 days in office per week Hours: 35 hours per week Reports to: Sr. Director, Operations (Commerce) We're looking for a driven and collaborative Senior Account Manager to join our international Account Management team and help accelerate growth across the BHN EMEA digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts. This role is ideal for someone who thrives in a fast moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike. We welcome candidates based in either the UK or The Netherlands to apply. Responsibilities: Strategic Account Management: Own and drive growth across a portfolio of digital distribution accounts. Develop and execute strategic account plans that align with BHN's goals, lead QBRs, and strengthen long term partner relationships. Partner Onboarding Leadership: Take full ownership of partner onboarding in collaboration with product, legal, operations and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting. Cross Market Coordination: Act as the key link between EMEA and US teams to ensure alignment on commercial priorities, operational readiness and partner objectives. Revenue Growth & Reporting: Identify and drive upsell and cross sell opportunities to meet and exceed revenue targets. Deliver transparent reporting on account performance, risks and growth potential. Internal Leadership: Serve as a strategic partner to the team lead and contribute to building a culture of ownership, accountability and collaboration. Qualifications: Several years of experience in account management or strategic partnerships Experience in gift card, fintech, digital platforms or e commerce preferred Proven success in managing multi country accounts and cross functional teams Strategic thinker with a hands on mentality Strong communicator across different seniority levels and geographies Fluent in English (German or Dutch is a plus) We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilised AI tools to enhance their work, improve processes or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work. Benefits: Work Life Balance: 25 days annual leave plus additional appreciation days, birthday time off and volunteering leave. Health & Well being: Private medical insurance, employee assistance programme, enhanced parental leave and free eye tests. Financial Rewards: Group income protection, pension scheme and exclusive discounts with our bYond/one4all cards. Flexibility & Engagement: Hybrid working, office group activities and support for physical and mental health. Recognition: Participate in Flyers, our leading recognition programme with financial rewards. Candidate Journey at BHN Stage 1: Shortlisting of suitable candidates Stage 2: Screening Call Stage 3: Interview(s) with Hiring Manager(s) Stage 4: Feedback/Hired Please note that candidate shortlisting to commence W/C 5th January 2026. Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career! Options: Apply for this job online Share Employee Referral Software Powered by iCIMS