Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Jan 09, 2026
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Assistant Psychologist Location : Oldbury Birmingham Salary: £14.56 per hour Hours: 37.5 hours per week We are looking for an Assistant Psychologist with a passion for supporting adults with developing, mental health illness, learning disabilities and Autism. Coveberry Oldbury is a locked rehabilitation hospital for individuals that are either detained under the mental health act or require informal Hospital treatment whilst being subject to DOLs. All the individuals we support have a primary diagnosis of Learning Disabilities and/or Autism, with co-existing mental health conditions. Job role: As an Assistant Psychologist, you will provide a high standard of quality care under the supervision of a Practitioner Psychologist. You will assist in the formulation of routine care plans, involving the psychological treatment or management of the patient's condition. As part of your role, you will be required to attend and contribute to MDT meetings, support the delivery of teaching and training other members of the team and support the Practitioner Psychologists within the service on a day-to-day basis. Rewards & Benefits: £250 Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of bank holidays Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes CareTech Foundation - Opportunity to apply for family and friend's grants Free on-site parking Main Duties and Responsibilities: Adopt a professional approach to patient / resident care at all times. Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff. Conform at all times to the Policies and Procedures of the Company, with particular regard to confidentiality, financial and administrative responsibilities and prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with policies for hand hygiene, use of personal protective equipment and safe disposals of sharps (where deemed relevant to the role). Maintain and support all quality initiatives and objectives introduced into the organisation. To be familiar and comply with the service Business Continuity Plan in case of an emergency. Take personal responsibility for ensuring that The Caretech Group resources are used efficiently and with minimum wastage What we are looking for: BSc Psychology Experience working in care Who we are! Coveberry, is part of The CareTech Group; established in 1993, and is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 550 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
Jan 09, 2026
Full time
Assistant Psychologist Location : Oldbury Birmingham Salary: £14.56 per hour Hours: 37.5 hours per week We are looking for an Assistant Psychologist with a passion for supporting adults with developing, mental health illness, learning disabilities and Autism. Coveberry Oldbury is a locked rehabilitation hospital for individuals that are either detained under the mental health act or require informal Hospital treatment whilst being subject to DOLs. All the individuals we support have a primary diagnosis of Learning Disabilities and/or Autism, with co-existing mental health conditions. Job role: As an Assistant Psychologist, you will provide a high standard of quality care under the supervision of a Practitioner Psychologist. You will assist in the formulation of routine care plans, involving the psychological treatment or management of the patient's condition. As part of your role, you will be required to attend and contribute to MDT meetings, support the delivery of teaching and training other members of the team and support the Practitioner Psychologists within the service on a day-to-day basis. Rewards & Benefits: £250 Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of bank holidays Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes CareTech Foundation - Opportunity to apply for family and friend's grants Free on-site parking Main Duties and Responsibilities: Adopt a professional approach to patient / resident care at all times. Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff. Conform at all times to the Policies and Procedures of the Company, with particular regard to confidentiality, financial and administrative responsibilities and prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with policies for hand hygiene, use of personal protective equipment and safe disposals of sharps (where deemed relevant to the role). Maintain and support all quality initiatives and objectives introduced into the organisation. To be familiar and comply with the service Business Continuity Plan in case of an emergency. Take personal responsibility for ensuring that The Caretech Group resources are used efficiently and with minimum wastage What we are looking for: BSc Psychology Experience working in care Who we are! Coveberry, is part of The CareTech Group; established in 1993, and is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 550 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
A super opportunity has arisen for an Administration Assistant for a wonderful charitable organisation based in Hampstead who are looking for a well-organised and friendly person to join their small, dedicated team. This is a varied and rewarding role for someone who enjoys supporting others, keeping things running smoothly, and contributing to a busy local charity. This is a part-time position for 15 hours per week (flexible hours to be agreed) with an attractive rate of £15.00 per hour. About the Charity The Community Centre has been at the heart of NW3 for decades, offering a welcoming space for people of all ages. From Under 5s groups to classes for older residents and their much-loved Saturday Market, they provide activities and services that bring people together and strengthen their community. About the role As an Administration Assistant you will provide efficient and professional administrative support to the Centre Manager, COO, trustees, and volunteers. You ll also play a key part in managing bookings and finances for our Saturday Market a Hampstead tradition that supports local traders and community spirit. Key Responsibilities include: Being the first point of contact for visitors and enquiries Providing day-to-day administrative support to the Centre team Processing invoices, petty cash, and expense claims Managing stallholder bookings, communications, and payments for the Saturday Market Supporting community events, classes, and room hire arrangements Maintaining accurate data and records for reporting General Administration Provide day-to-day administrative support to the Centre Manager and team Act as the first point of contact for enquiries by phone, email, and in person Maintain electronic and paper filing systems Order office supplies and ensure resources are available for staff and activities Assist with preparing reports, newsletters, and general communications Finance & Data Support Process invoices, petty cash, and expense claims in line with procedures Produce invoices and maintain accurate records for the Saturday Market stallholders Support the Centre Manager with financial monitoring and reporting Record and collate service user data for reporting to funders and trustees Saturday Market Administration Administer stallholder bookings for the Saturday Market Liaise with stallholders regarding availability, payments, and queries Issue invoices and receipts, ensuring timely payments are made Maintain up-to-date records of stallholders and attendance Community & Service Support Provide a friendly and professional welcome to visitors, service users, and volunteers. Support the coordination of community activities, events, and classes. Assist with room hire bookings and set-up arrangements. What They Offer A supportive and friendly workplace at the heart of Hampstead Opportunities for training and professional development A chance to make a meaningful difference in your local community About you You ll be an organised, approachable person who takes pride in helping things run efficiently. You ll enjoy working with people, balancing multiple tasks, and supporting a community-focused team. Essential skills and experience: Strong administrative and organisational skills with attention to detail Good written and verbal communication skills Confident using Microsoft Office (Word, Excel, Outlook) and spreadsheets/databases Ability to manage multiple priorities and deadlines Friendly, approachable manner and committed to providing excellent customer service A team player, with flexibility to adapt to the varied needs of a busy community centre. Desirable: Previous experience in an administrative role (ideally in a charity or community setting) Basic finance experience (invoicing, petty cash, reconciliations) Experience dealing with bookings and payments. Ideally experienced in Wix Website Management Familiarity with safeguarding, GDPR, and confidentiality practices Understanding of community organisations or local markets Please note that the Closing Date for applications is 11.59pm on Friday 16 January 2026. How to Apply Please note that eRecruitSmart is advertising on behalf of the organisation and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Jan 09, 2026
Full time
A super opportunity has arisen for an Administration Assistant for a wonderful charitable organisation based in Hampstead who are looking for a well-organised and friendly person to join their small, dedicated team. This is a varied and rewarding role for someone who enjoys supporting others, keeping things running smoothly, and contributing to a busy local charity. This is a part-time position for 15 hours per week (flexible hours to be agreed) with an attractive rate of £15.00 per hour. About the Charity The Community Centre has been at the heart of NW3 for decades, offering a welcoming space for people of all ages. From Under 5s groups to classes for older residents and their much-loved Saturday Market, they provide activities and services that bring people together and strengthen their community. About the role As an Administration Assistant you will provide efficient and professional administrative support to the Centre Manager, COO, trustees, and volunteers. You ll also play a key part in managing bookings and finances for our Saturday Market a Hampstead tradition that supports local traders and community spirit. Key Responsibilities include: Being the first point of contact for visitors and enquiries Providing day-to-day administrative support to the Centre team Processing invoices, petty cash, and expense claims Managing stallholder bookings, communications, and payments for the Saturday Market Supporting community events, classes, and room hire arrangements Maintaining accurate data and records for reporting General Administration Provide day-to-day administrative support to the Centre Manager and team Act as the first point of contact for enquiries by phone, email, and in person Maintain electronic and paper filing systems Order office supplies and ensure resources are available for staff and activities Assist with preparing reports, newsletters, and general communications Finance & Data Support Process invoices, petty cash, and expense claims in line with procedures Produce invoices and maintain accurate records for the Saturday Market stallholders Support the Centre Manager with financial monitoring and reporting Record and collate service user data for reporting to funders and trustees Saturday Market Administration Administer stallholder bookings for the Saturday Market Liaise with stallholders regarding availability, payments, and queries Issue invoices and receipts, ensuring timely payments are made Maintain up-to-date records of stallholders and attendance Community & Service Support Provide a friendly and professional welcome to visitors, service users, and volunteers. Support the coordination of community activities, events, and classes. Assist with room hire bookings and set-up arrangements. What They Offer A supportive and friendly workplace at the heart of Hampstead Opportunities for training and professional development A chance to make a meaningful difference in your local community About you You ll be an organised, approachable person who takes pride in helping things run efficiently. You ll enjoy working with people, balancing multiple tasks, and supporting a community-focused team. Essential skills and experience: Strong administrative and organisational skills with attention to detail Good written and verbal communication skills Confident using Microsoft Office (Word, Excel, Outlook) and spreadsheets/databases Ability to manage multiple priorities and deadlines Friendly, approachable manner and committed to providing excellent customer service A team player, with flexibility to adapt to the varied needs of a busy community centre. Desirable: Previous experience in an administrative role (ideally in a charity or community setting) Basic finance experience (invoicing, petty cash, reconciliations) Experience dealing with bookings and payments. Ideally experienced in Wix Website Management Familiarity with safeguarding, GDPR, and confidentiality practices Understanding of community organisations or local markets Please note that the Closing Date for applications is 11.59pm on Friday 16 January 2026. How to Apply Please note that eRecruitSmart is advertising on behalf of the organisation and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Jan 09, 2026
Full time
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Jones Lang LaSalle Incorporated
Edinburgh, Midlothian
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Jan 09, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. 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Senior Night Mental Health Rehabilitation Worker When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Mental Health Rehabilitation Worker Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites. Salary: £28,000 Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements. About the Role We're looking for a Senior Mental Health Rehabilitation Worker to support in leading the night shift within our Lewisham service. The service offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered within community services. We provide residents with support to step down into less supported accommodation, becoming more independent and integrated into the community. As a Senior within the team, you will be the main point of contact during the night shift across two residential properties, leading the team by example, providing specialist support and managing the environment to be psychologically informed to empower the team and residents to ensure safety, wellbeing, and progress towards resident recovery goals. Some key responsibilities include: Providing tailored, person centred support that promotes recovery, rehabilitation and independence. Monitoring residents wellbeing, carrying out regular checks, and responding to any incidents or emergencies. Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress. Remain alert and monitor CCTV throughout the shift. Complete all routine night duties and any tasks handed over by the day shift or service manager. Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed. About You We re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's. Some key responsibilities include: Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users Previous experience in a similar position, where you can share your skills knowledge, and experience to support others Ability to be a point of contact and specialist in the service to support the team and residents with various queries and challenges IT Proficiency; ability to learn new software and basic Microsoft Understanding of the housing and social needs of people with multiple and complex needs Alignment with our core values Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Jan 09, 2026
Full time
Senior Night Mental Health Rehabilitation Worker When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Mental Health Rehabilitation Worker Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites. Salary: £28,000 Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements. About the Role We're looking for a Senior Mental Health Rehabilitation Worker to support in leading the night shift within our Lewisham service. The service offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered within community services. We provide residents with support to step down into less supported accommodation, becoming more independent and integrated into the community. As a Senior within the team, you will be the main point of contact during the night shift across two residential properties, leading the team by example, providing specialist support and managing the environment to be psychologically informed to empower the team and residents to ensure safety, wellbeing, and progress towards resident recovery goals. Some key responsibilities include: Providing tailored, person centred support that promotes recovery, rehabilitation and independence. Monitoring residents wellbeing, carrying out regular checks, and responding to any incidents or emergencies. Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress. Remain alert and monitor CCTV throughout the shift. Complete all routine night duties and any tasks handed over by the day shift or service manager. Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed. About You We re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's. Some key responsibilities include: Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users Previous experience in a similar position, where you can share your skills knowledge, and experience to support others Ability to be a point of contact and specialist in the service to support the team and residents with various queries and challenges IT Proficiency; ability to learn new software and basic Microsoft Understanding of the housing and social needs of people with multiple and complex needs Alignment with our core values Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Nicholas Associates are partnered with a groundworks and civil engineering contractor who are one of the most highly regarded companies in their field, due to growth and securing new work they are looking for a Contracts Manager. The company has a high staff retention rate and employee progression programmes, as a business, they work alongside construction companies and deliver civil engineering, groundworks, infrastructure services to new build projects with top 10 house builders. The company is looking for an experienced Contracts Manager from a residential groundworks background who will cover 4 - 6 projects at a time in the East Midlands area, Leicestershire, Nottinghamshire, Derbyshire, Chesterfield. Duties & Responsibilities: Manage and deliver multiple residential groundwork projects, from pre-start to handover Coordinate with site managers, clients, and subcontractors to ensure efficient delivery Oversee budgets, schedules, and health & safety standards Lead site teams with a focus on quality, safety, and performance Solve problems on-site and maintain excellent client relationships Report progress to senior management and contribute to continuous improvement What You'll Bring: Proven experience as a Contracts Manager Knowledge of all aspects of residential groundworks including foundations, roads, drainage, and infrastructure Excellent project and people management skills Commercially astute with good contract and cost control knowledge Strong leadership and communication skills A proactive, can-do attitude and a team-first approach Why Join? Be part of a growing company with exciting long-term plans, strong pipeline of work in 2026 Enjoy a genuine team culture where your voice is heard and valued Receive a competitive salary, company vehicle or allowance, bonus scheme, and more Work with a leadership team that invests in people and supports your development Deliver meaningful projects that shape communities If you're passionate about making a tangible impact in the construction industry , please contact John Ashcroft on (phone number removed) for more information About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Jan 08, 2026
Full time
Nicholas Associates are partnered with a groundworks and civil engineering contractor who are one of the most highly regarded companies in their field, due to growth and securing new work they are looking for a Contracts Manager. The company has a high staff retention rate and employee progression programmes, as a business, they work alongside construction companies and deliver civil engineering, groundworks, infrastructure services to new build projects with top 10 house builders. The company is looking for an experienced Contracts Manager from a residential groundworks background who will cover 4 - 6 projects at a time in the East Midlands area, Leicestershire, Nottinghamshire, Derbyshire, Chesterfield. Duties & Responsibilities: Manage and deliver multiple residential groundwork projects, from pre-start to handover Coordinate with site managers, clients, and subcontractors to ensure efficient delivery Oversee budgets, schedules, and health & safety standards Lead site teams with a focus on quality, safety, and performance Solve problems on-site and maintain excellent client relationships Report progress to senior management and contribute to continuous improvement What You'll Bring: Proven experience as a Contracts Manager Knowledge of all aspects of residential groundworks including foundations, roads, drainage, and infrastructure Excellent project and people management skills Commercially astute with good contract and cost control knowledge Strong leadership and communication skills A proactive, can-do attitude and a team-first approach Why Join? Be part of a growing company with exciting long-term plans, strong pipeline of work in 2026 Enjoy a genuine team culture where your voice is heard and valued Receive a competitive salary, company vehicle or allowance, bonus scheme, and more Work with a leadership team that invests in people and supports your development Deliver meaningful projects that shape communities If you're passionate about making a tangible impact in the construction industry , please contact John Ashcroft on (phone number removed) for more information About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Jan 08, 2026
Full time
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Jan 08, 2026
Full time
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Jan 08, 2026
Full time
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
CLC Utility Services Ltd are the leading Utility Services provider in the Southeast. Our work is mainly in the Water Industry, where we repair and maintain water assets and then backfill /reinstate the surfaces. Some of this work contains hazardous activities such as deep excavations and working on the Highways. We also support the Gas and Power Utilities when required. Most recently we have been awarded the Smart Metering contract for Essex and Suffolk. Role Overview We are looking to recruit a full time Street Works Coordinator . You ll gain exposure to a wide range of projects as the post also has shared responsibilities across all contracts, as and when required. You ll be part of a small, supportive administration team, ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries. This is full time on site / on premise role, due to our location this is not commutable by public transport and due to the nature of the role there is not an option for part-time or hybrid. Key responsibilities Maintaining professional working relationships with our clients within the utilities sector. Consulting with local authorities where needed. Request extensions with the local authorities to avoid any S74 liability. Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines. Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently. Requesting/Arranging TM from subcontractors & anti-skid where applicable. Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects. Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards. Coordinate inspections of street works to verify compliance with permit conditions and quality standards. Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution. Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed. Undertake the day-to-day street works tasks in accordance with our clients KPI s and contractual SLA s. Share any potential opportunities for process improvement within the street works department with your line manager. Consulting with the client s customer care team directly to investigate & resolve customer enquiries & complaints. As above for enquiries received internally, via our company website, landline & email. Maintaining the customer care mailbox and street works email distribution group. Working with multiple systems clients & in house. Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client s Customer Management team. Consulting with clients Claims dept to assist with quotation & planning of works. Chasing outstanding / unresolved works ensuring the client and customer is updated. Adjusting & adding specific tasks to existing job records to ensure correct execution. Ensuring compliance with Health & Safety and environmental policies. Daily coordination with other departments to support the smooth running of our BAU. Required Qualifications & Skills NRSWA noticing experience / knowledge preferable. Experience working within the Utilities industry. IT literate with good knowledge of Microsoft applications including Word and Excel. Good administration & communications skills, and an analytical approach to tasks. Consistent attention to detail & accuracy. Awareness of Customer Satisfaction for both internal and external sources. Self-motivated, able to motivate others effectively and work as part of a team. Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous. Benefits Competitive salary, negotiable based on experience Progression for right minded individuals Wellness benefit(s)
Jan 08, 2026
Full time
CLC Utility Services Ltd are the leading Utility Services provider in the Southeast. Our work is mainly in the Water Industry, where we repair and maintain water assets and then backfill /reinstate the surfaces. Some of this work contains hazardous activities such as deep excavations and working on the Highways. We also support the Gas and Power Utilities when required. Most recently we have been awarded the Smart Metering contract for Essex and Suffolk. Role Overview We are looking to recruit a full time Street Works Coordinator . You ll gain exposure to a wide range of projects as the post also has shared responsibilities across all contracts, as and when required. You ll be part of a small, supportive administration team, ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries. This is full time on site / on premise role, due to our location this is not commutable by public transport and due to the nature of the role there is not an option for part-time or hybrid. Key responsibilities Maintaining professional working relationships with our clients within the utilities sector. Consulting with local authorities where needed. Request extensions with the local authorities to avoid any S74 liability. Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines. Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently. Requesting/Arranging TM from subcontractors & anti-skid where applicable. Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects. Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards. Coordinate inspections of street works to verify compliance with permit conditions and quality standards. Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution. Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed. Undertake the day-to-day street works tasks in accordance with our clients KPI s and contractual SLA s. Share any potential opportunities for process improvement within the street works department with your line manager. Consulting with the client s customer care team directly to investigate & resolve customer enquiries & complaints. As above for enquiries received internally, via our company website, landline & email. Maintaining the customer care mailbox and street works email distribution group. Working with multiple systems clients & in house. Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client s Customer Management team. Consulting with clients Claims dept to assist with quotation & planning of works. Chasing outstanding / unresolved works ensuring the client and customer is updated. Adjusting & adding specific tasks to existing job records to ensure correct execution. Ensuring compliance with Health & Safety and environmental policies. Daily coordination with other departments to support the smooth running of our BAU. Required Qualifications & Skills NRSWA noticing experience / knowledge preferable. Experience working within the Utilities industry. IT literate with good knowledge of Microsoft applications including Word and Excel. Good administration & communications skills, and an analytical approach to tasks. Consistent attention to detail & accuracy. Awareness of Customer Satisfaction for both internal and external sources. Self-motivated, able to motivate others effectively and work as part of a team. Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous. Benefits Competitive salary, negotiable based on experience Progression for right minded individuals Wellness benefit(s)
# Pipeline Clinical Services ManagerThis is an exciting opportunity for an experienced Clinical Services Manager to join Signature Senior Lifestyle in a roving capacity, providing leadership and support across our portfolio of luxury care homes.- Pay Pay:£60,000 - £62,000 + benefitsShare this role Your role at SignatureIn this role, you will: Step in to support homes during leadership transitions, annual leave, or recruitment periods. Work alongside home teams to embed best practice in clinical delivery, compliance, and governance. Support the roll-out of new clinical initiatives and quality improvement programmes. Provide mentorship, coaching, and guidance to clinical teams across different locationsYou'll bring the same skills and values as our permanent CSMs - current NMC registration, proven leadership experience, and a passion for person-centred care - but with the flexibility and adaptability to work across multiple settings.If you thrive on variety, enjoy building strong teams, and want to make an impact across a wider portfolio, this role offers the opportunity to do just that. What Signature Offer Up to £62,000 per annum Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Private medical insurance and company sick pay Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and moreLocation Across our portfolio of luxury care homes (UK travel required) Signature People Current NMC registration (essential). Proven leadership in a care or nursing environment. Strong understanding of governance, quality assurance, and compliance. Excellent organisational and communication skills. A compassionate, motivating leadership style. Flexibility and adaptability to work across multiple settings About Signature Competitive salary and benefits package. Career development and leadership training. Generous recognition schemes and wellbeing support. The opportunity to make a meaningful difference in a luxury care setting.If you thrive on variety, enjoy building strong teams, and want to make an impact across a wider portfolio, this role offers the opportunity to do just that. Apply today and take the lead in delivering exceptional care. General Data Protection Regulation - Your Data By sharing your data with us, your information can be accessed by two separate limited companies; Signature Senior Lifestyle Limited and We Love 9am. You may be contacted by either.GDPR stands for The General Data Protection Regulation. It's the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and will raise the bar on privacy standards for how businesses obtain, process and store your data.We have your data because you have submitted your CV or a job application via a career microsite or through a social media campaign advert. You will have ticked a box to confirm your consent for us using your data in this way.Your data will be stored on our server and within our Applicant Tracking System, both of which are fully secure. In addition to this, we use analytical tracking software to improve your user experience.You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened.Similarly, if you wish to make any changes to the data we hold about you then get in touch and we will make the relevant changes for you.Changes made to data or the removal of data will be logged by our system for audit purposes.You have the right to access any data that we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data that you have supplied, such as your CV, application forms, and any recruiter notes and comments will be made available to you free of charge. The system will log the event for audit purposes.
Jan 08, 2026
Full time
# Pipeline Clinical Services ManagerThis is an exciting opportunity for an experienced Clinical Services Manager to join Signature Senior Lifestyle in a roving capacity, providing leadership and support across our portfolio of luxury care homes.- Pay Pay:£60,000 - £62,000 + benefitsShare this role Your role at SignatureIn this role, you will: Step in to support homes during leadership transitions, annual leave, or recruitment periods. Work alongside home teams to embed best practice in clinical delivery, compliance, and governance. Support the roll-out of new clinical initiatives and quality improvement programmes. Provide mentorship, coaching, and guidance to clinical teams across different locationsYou'll bring the same skills and values as our permanent CSMs - current NMC registration, proven leadership experience, and a passion for person-centred care - but with the flexibility and adaptability to work across multiple settings.If you thrive on variety, enjoy building strong teams, and want to make an impact across a wider portfolio, this role offers the opportunity to do just that. What Signature Offer Up to £62,000 per annum Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Private medical insurance and company sick pay Life Assurance Scheme 'Blue Light' discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus Staff recognition scheme - Purple Heart Award Ongoing career training and development Employee Assistance Programme, occupational health support and wellbeing services Plus cycle to work scheme, study support, long service awards and moreLocation Across our portfolio of luxury care homes (UK travel required) Signature People Current NMC registration (essential). Proven leadership in a care or nursing environment. Strong understanding of governance, quality assurance, and compliance. Excellent organisational and communication skills. A compassionate, motivating leadership style. Flexibility and adaptability to work across multiple settings About Signature Competitive salary and benefits package. Career development and leadership training. Generous recognition schemes and wellbeing support. The opportunity to make a meaningful difference in a luxury care setting.If you thrive on variety, enjoy building strong teams, and want to make an impact across a wider portfolio, this role offers the opportunity to do just that. Apply today and take the lead in delivering exceptional care. General Data Protection Regulation - Your Data By sharing your data with us, your information can be accessed by two separate limited companies; Signature Senior Lifestyle Limited and We Love 9am. You may be contacted by either.GDPR stands for The General Data Protection Regulation. It's the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and will raise the bar on privacy standards for how businesses obtain, process and store your data.We have your data because you have submitted your CV or a job application via a career microsite or through a social media campaign advert. You will have ticked a box to confirm your consent for us using your data in this way.Your data will be stored on our server and within our Applicant Tracking System, both of which are fully secure. In addition to this, we use analytical tracking software to improve your user experience.You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened.Similarly, if you wish to make any changes to the data we hold about you then get in touch and we will make the relevant changes for you.Changes made to data or the removal of data will be logged by our system for audit purposes.You have the right to access any data that we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data that you have supplied, such as your CV, application forms, and any recruiter notes and comments will be made available to you free of charge. The system will log the event for audit purposes.
Investment Services Manager Location: Belfast Salary: £56,724 - £60,201 (under review) Contract: permanent, full-time Shape how we invest local government pensions in Northern Ireland NILGOSC administers the Local Government Pension Scheme in Northern Ireland. We manage a multi-billion-pound pension fund invested across a wide range of asset classes and have a strong commitment to responsible investing. Investments include Fixed Income, Equities, Property and Infrastructure. Equity holdings include a large passive holding in a Low Carbon Transition Developed Markets Equity Fund which has a carbon reduction target. Other examples of what we invest in include: offshore and onshore wind farms; airports, toll roads, rail networks; healthcare facilities and commercial and residential property across the UK and internationally. We are currently seeking an experienced professional to join our Investment team to enhance our approach to alternative assets and responsible investment across the fund. You will be responsible for managing NILGOSC's global alternative asset management portfolio, providing strategic and technical advice to our Committee and lead on NILGOSC's responsible investment strategy. A full Job Description is available as part of the application pack. Who should apply We're looking for a values driven professional who enjoys working as part of a team and has a positive can-do attitude. You will need: A degree or equivalent third level qualification. To be a fully qualified chartered accountant or chartered financial analyst and a current member of a recognised professional body. Four years' relevant financial experience - must include at least one year post qualification. One year management experience to include management, development and training of staff. An understanding of financial markets and investing with the ability to understand and challenge complex investment strategies and financial instruments. Confidence operating in a compliance-heavy context and influencing and presenting at Board level. Details of the full criteria are available as part of the application pack. What you get in return Work that directly supports the pensions of local government employees across NI 35 hour working week (5 days, Monday to Friday) 26 days annual leave each year and 12 statutory/closure days 1 team and 1 personal wellness day each year Flexi time options Convenient location with on-site and ample on-street parking Generous pension and life cover as a member of the NI Local Government Pension Scheme Apply Today Please select the 'apply now' button below and visit our website Careers - NILGOSC where you will find full details on the role, including a Job Description, full criteria and monitoring form. To apply, please send us your CV along with a completed monitoring form. Your CV must demonstrate competence in the areas set out in the person specification as well as provide details of your qualifications. Closing date: Your CV, monitoring form and any supporting document must be submitted no later than 10 am on 21 January 2026. Please note that future vacancies may be filled from a waiting list, which will be held following this competition. We do not require any assistance or CVs from agencies at this stage. NILGOSC is committed to an Equal Opportunities Policy and to appointing the best person for the job irrespective of religion, political opinion, gender, disability, racial group, age, marital status, sexual orientation or whether or not you have dependants. However, as employees with a disability and males are currently underrepresented in our workforce we would particularly welcome applicants from these groupings. All appointments will be made on merit.
Jan 07, 2026
Full time
Investment Services Manager Location: Belfast Salary: £56,724 - £60,201 (under review) Contract: permanent, full-time Shape how we invest local government pensions in Northern Ireland NILGOSC administers the Local Government Pension Scheme in Northern Ireland. We manage a multi-billion-pound pension fund invested across a wide range of asset classes and have a strong commitment to responsible investing. Investments include Fixed Income, Equities, Property and Infrastructure. Equity holdings include a large passive holding in a Low Carbon Transition Developed Markets Equity Fund which has a carbon reduction target. Other examples of what we invest in include: offshore and onshore wind farms; airports, toll roads, rail networks; healthcare facilities and commercial and residential property across the UK and internationally. We are currently seeking an experienced professional to join our Investment team to enhance our approach to alternative assets and responsible investment across the fund. You will be responsible for managing NILGOSC's global alternative asset management portfolio, providing strategic and technical advice to our Committee and lead on NILGOSC's responsible investment strategy. A full Job Description is available as part of the application pack. Who should apply We're looking for a values driven professional who enjoys working as part of a team and has a positive can-do attitude. You will need: A degree or equivalent third level qualification. To be a fully qualified chartered accountant or chartered financial analyst and a current member of a recognised professional body. Four years' relevant financial experience - must include at least one year post qualification. One year management experience to include management, development and training of staff. An understanding of financial markets and investing with the ability to understand and challenge complex investment strategies and financial instruments. Confidence operating in a compliance-heavy context and influencing and presenting at Board level. Details of the full criteria are available as part of the application pack. What you get in return Work that directly supports the pensions of local government employees across NI 35 hour working week (5 days, Monday to Friday) 26 days annual leave each year and 12 statutory/closure days 1 team and 1 personal wellness day each year Flexi time options Convenient location with on-site and ample on-street parking Generous pension and life cover as a member of the NI Local Government Pension Scheme Apply Today Please select the 'apply now' button below and visit our website Careers - NILGOSC where you will find full details on the role, including a Job Description, full criteria and monitoring form. To apply, please send us your CV along with a completed monitoring form. Your CV must demonstrate competence in the areas set out in the person specification as well as provide details of your qualifications. Closing date: Your CV, monitoring form and any supporting document must be submitted no later than 10 am on 21 January 2026. Please note that future vacancies may be filled from a waiting list, which will be held following this competition. We do not require any assistance or CVs from agencies at this stage. NILGOSC is committed to an Equal Opportunities Policy and to appointing the best person for the job irrespective of religion, political opinion, gender, disability, racial group, age, marital status, sexual orientation or whether or not you have dependants. However, as employees with a disability and males are currently underrepresented in our workforce we would particularly welcome applicants from these groupings. All appointments will be made on merit.
An Exciting Opportunity with Hampshire County Council's Property Services. We are delighted to offer an exciting opportunity to join the Pipeline and Programmes Team within Property Services at Hampshire County Council. Bring your expertise to high-profile, priority projects that support our vision: "Delivering great public value outcomes through one integrated Property Team, valuing our customers and staff." About Property Services Property Services is a 400-strong, multi-disciplinary team working for Hampshire County Council and partner organisations across the South East. We shape, design, deliver, maintain, and manage buildings and sites that provide essential public services and spaces for our communities. As a leading enabler of public value, we offer a full range of services, including, consultancy and design, operational property services, programme and project management, estates development, print services, facilities management and procurement solutions. Our culture is built on commitment, collaboration, professionalism, and empathy, with the flexibility to work in an agile way. The Role: This senior role sits within the Pipeline & Programmes Team of our award-winning Property Service - one of the largest in-house property functions in local government. You will play a key role in shaping and managing large-scale programmes of construction and asset strategy work across our portfolio, supporting over 1,000 sites and 1.4 million residents across Hampshire. What you'll do: In this role you will be responsible for initiating, shaping and managing large scale programmes of construction and asset strategy work across the asset portfolio. You will be instrumental in overseeing governance, risk management, client management and resource mapping across the service to facilitate successful delivery. Through your management you will inspire multidisciplinary teams, bringing new ideas, methods, challenge and a forward looking approach to the table. You will place high value on supporting and influencing your programme teams and stakeholders. As part of the Pipeline & Programmes leadership team, you will be passionate about building our reputation, developing the team around you and our continuous improvement. Our people are what make us a vibrant and well respected organisation, so if you are ready for your next career as one of our senior leaders, then further information about the role responsibilities and essential/desirable criteria are available within the attached job description. What we're looking for: We are seeking a driven Programme Manager with a 'can do' attitude and a flexible approach to lead a team with a varied workload. You will be comfortable working autonomously as well as leading project teams, with the ability to navigate ambiguity and bring structure, clarity, and direction. Alongside strong organisational and communication skills, you will bring the expertise required to lead our programmes of work and the focus and determination needed to deliver for our customers. Experience in local government or a related environment is not essential; however, an understanding of local government or the wider public sector would be advantageous. Why join us? Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. We provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. We offer a variety of training opportunities, depending on your development needs and provide a range of staff benefits. Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. If you think you have what it takes to make a real difference in Hampshire, get in touch!
Jan 07, 2026
Full time
An Exciting Opportunity with Hampshire County Council's Property Services. We are delighted to offer an exciting opportunity to join the Pipeline and Programmes Team within Property Services at Hampshire County Council. Bring your expertise to high-profile, priority projects that support our vision: "Delivering great public value outcomes through one integrated Property Team, valuing our customers and staff." About Property Services Property Services is a 400-strong, multi-disciplinary team working for Hampshire County Council and partner organisations across the South East. We shape, design, deliver, maintain, and manage buildings and sites that provide essential public services and spaces for our communities. As a leading enabler of public value, we offer a full range of services, including, consultancy and design, operational property services, programme and project management, estates development, print services, facilities management and procurement solutions. Our culture is built on commitment, collaboration, professionalism, and empathy, with the flexibility to work in an agile way. The Role: This senior role sits within the Pipeline & Programmes Team of our award-winning Property Service - one of the largest in-house property functions in local government. You will play a key role in shaping and managing large-scale programmes of construction and asset strategy work across our portfolio, supporting over 1,000 sites and 1.4 million residents across Hampshire. What you'll do: In this role you will be responsible for initiating, shaping and managing large scale programmes of construction and asset strategy work across the asset portfolio. You will be instrumental in overseeing governance, risk management, client management and resource mapping across the service to facilitate successful delivery. Through your management you will inspire multidisciplinary teams, bringing new ideas, methods, challenge and a forward looking approach to the table. You will place high value on supporting and influencing your programme teams and stakeholders. As part of the Pipeline & Programmes leadership team, you will be passionate about building our reputation, developing the team around you and our continuous improvement. Our people are what make us a vibrant and well respected organisation, so if you are ready for your next career as one of our senior leaders, then further information about the role responsibilities and essential/desirable criteria are available within the attached job description. What we're looking for: We are seeking a driven Programme Manager with a 'can do' attitude and a flexible approach to lead a team with a varied workload. You will be comfortable working autonomously as well as leading project teams, with the ability to navigate ambiguity and bring structure, clarity, and direction. Alongside strong organisational and communication skills, you will bring the expertise required to lead our programmes of work and the focus and determination needed to deliver for our customers. Experience in local government or a related environment is not essential; however, an understanding of local government or the wider public sector would be advantageous. Why join us? Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles. We provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. We offer a variety of training opportunities, depending on your development needs and provide a range of staff benefits. Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. If you think you have what it takes to make a real difference in Hampshire, get in touch!
Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Manager Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access. Salary: £38,700 Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. About the Role We're looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling. You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We're looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future. Some Key Responsibilities include: Leading and motivating a team to deliver high quality care and support Managing complex situations and driving service improvements Support a team who directly support individuals in their recovery journey Working closely with other teams and organisations to ensure the right support is provided Risk Management, Information Management, and Case Recording Property and Housing Management Financial Management About You We are seeking a passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence. Confident leadership skills and ability to inspire and motivate a team and residents directly Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds Experience in frontline, and now able to empower a team to deliver a seamless service Confident leadership skills and ability to inspire and motivate a team. While you ll have support from management, this role requires someone who can take ownership and lead with confidence Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems Ability to drive the service forward and implement improvements Ability to work at pace, using initiative, making decisions, and proactiveness in your approach Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Jan 07, 2026
Contractor
Service Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Manager Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access. Salary: £38,700 Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. About the Role We're looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling. You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We're looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future. Some Key Responsibilities include: Leading and motivating a team to deliver high quality care and support Managing complex situations and driving service improvements Support a team who directly support individuals in their recovery journey Working closely with other teams and organisations to ensure the right support is provided Risk Management, Information Management, and Case Recording Property and Housing Management Financial Management About You We are seeking a passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence. Confident leadership skills and ability to inspire and motivate a team and residents directly Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds Experience in frontline, and now able to empower a team to deliver a seamless service Confident leadership skills and ability to inspire and motivate a team. While you ll have support from management, this role requires someone who can take ownership and lead with confidence Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems Ability to drive the service forward and implement improvements Ability to work at pace, using initiative, making decisions, and proactiveness in your approach Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Health and Safety Advisor Hampshire with multisite travel Permanent £35,000-£40,000 Our client is a respected charity dedicated to improving lives through care and support services. They are committed to creating safe environments for residents, staff, and visitors across their care homes and community services. This is an opportunity to join a values-driven organisation that will support and invest in your professional development, helping you grow and progress in your health and safety career. This position is based in Hampshire and you'll be working on a hybrid basis. The Health and Safety Advisor will be responsible for: Maintain and develop health and safety management systems and policies. Lead compliance activities, audits, and risk assessments, ensuring timely completion of actions. Advise and support managers and colleagues on all health and safety matters. Oversee fire safety, accident and incident reporting (including RIDDOR), and contractor safety. Deliver training and promote safety awareness across the organisation. The Health and Safety Advisor will have: NEBOSH General Certificate or equivalent H&S qualification 1-2 years Health and Safety experience, ideally within a care, healthcare or similar setting Strong knowledge of health and safety legislation and best practice. Excellent organisational and communication skills, with the ability to build positive relationships. Full UK driving licence required. Vacancy Reference: PR/(phone number removed) Vacancy Owner: Nathan Thompson (url removed) () (phone number removed) () (phone number removed)
Jan 06, 2026
Full time
Health and Safety Advisor Hampshire with multisite travel Permanent £35,000-£40,000 Our client is a respected charity dedicated to improving lives through care and support services. They are committed to creating safe environments for residents, staff, and visitors across their care homes and community services. This is an opportunity to join a values-driven organisation that will support and invest in your professional development, helping you grow and progress in your health and safety career. This position is based in Hampshire and you'll be working on a hybrid basis. The Health and Safety Advisor will be responsible for: Maintain and develop health and safety management systems and policies. Lead compliance activities, audits, and risk assessments, ensuring timely completion of actions. Advise and support managers and colleagues on all health and safety matters. Oversee fire safety, accident and incident reporting (including RIDDOR), and contractor safety. Deliver training and promote safety awareness across the organisation. The Health and Safety Advisor will have: NEBOSH General Certificate or equivalent H&S qualification 1-2 years Health and Safety experience, ideally within a care, healthcare or similar setting Strong knowledge of health and safety legislation and best practice. Excellent organisational and communication skills, with the ability to build positive relationships. Full UK driving licence required. Vacancy Reference: PR/(phone number removed) Vacancy Owner: Nathan Thompson (url removed) () (phone number removed) () (phone number removed)
About Us ACAD, a part of the CareTech Family, is a refreshingly innovative organisation specialising in delivering bespoke care and support to young people and their families to provide the best level of service during complex and difficult times in their lives. We offer quality residential child care to local authorities for young people aged 8-18 years with social, emotional and behavioural difficulties, complex needs such as autism, learning difficulties and problematic sexualised behaviour. ACAD have adopted a pedagogical approach to?care?and?education, striving to combine both to provide a holistic solution to the needs of young people. We also provide for all of the?training requirements?of our staff and an SQA accredited centre recognised to deliver SVQ and HNC. Our service offer includes an Outreach Support Initiative which is a flexible, open-ended programme of care and support to children and young people aged 5 and upwards. This initiative is effective in the areas of crisis management and prevention and keeping families together. About the Role To lead and manage the operational delivery of high-quality residential child care services across multiple homes, ensuring compliance with Scottish regulatory frameworks, safeguarding standards, and the principles of The Promise. The Operations Manager will support Registered Managers, promote trauma-informed care, and drive continuous improvement in outcomes for children and young people What We Offer • £62,000 per annum DOE & car allowance. • Annual quality and commercial bonus. • Hours: Full-time, 37-40 hours per week, with flexibility including on-call duties. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Continuous development from our in-house Leadership Academy . Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards This role - see job description attached, for full details We are seeking an experienced leader to oversee the strategic and operational management of our care services. You will drive high standards of practice, compliance, and safeguarding, while supporting staff recruitment, development, and performance. The role involves managing budgets and resources, leading service improvement aligned with The Promise and GIRFEC, and building strong partnerships with families, professionals, and external agencies. This is a key role for someone passionate about delivering exceptional, child-centred care. Experience needed SVQ Level 4 or equivalent in Social Services and Healthcare or Leadership and Management. Minimum 5 years' experience in residential child care, with at least 3 years in a leadership role. In-depth knowledge of Scottish child protection legislation, The Promise, and trauma-informed practice. Experience of managing multiple sites Proven ability to lead teams, manage change, and deliver high-quality care. Excellent communication, organisational, and problem-solving skills. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
Jan 06, 2026
Full time
About Us ACAD, a part of the CareTech Family, is a refreshingly innovative organisation specialising in delivering bespoke care and support to young people and their families to provide the best level of service during complex and difficult times in their lives. We offer quality residential child care to local authorities for young people aged 8-18 years with social, emotional and behavioural difficulties, complex needs such as autism, learning difficulties and problematic sexualised behaviour. ACAD have adopted a pedagogical approach to?care?and?education, striving to combine both to provide a holistic solution to the needs of young people. We also provide for all of the?training requirements?of our staff and an SQA accredited centre recognised to deliver SVQ and HNC. Our service offer includes an Outreach Support Initiative which is a flexible, open-ended programme of care and support to children and young people aged 5 and upwards. This initiative is effective in the areas of crisis management and prevention and keeping families together. About the Role To lead and manage the operational delivery of high-quality residential child care services across multiple homes, ensuring compliance with Scottish regulatory frameworks, safeguarding standards, and the principles of The Promise. The Operations Manager will support Registered Managers, promote trauma-informed care, and drive continuous improvement in outcomes for children and young people What We Offer • £62,000 per annum DOE & car allowance. • Annual quality and commercial bonus. • Hours: Full-time, 37-40 hours per week, with flexibility including on-call duties. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Continuous development from our in-house Leadership Academy . Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards This role - see job description attached, for full details We are seeking an experienced leader to oversee the strategic and operational management of our care services. You will drive high standards of practice, compliance, and safeguarding, while supporting staff recruitment, development, and performance. The role involves managing budgets and resources, leading service improvement aligned with The Promise and GIRFEC, and building strong partnerships with families, professionals, and external agencies. This is a key role for someone passionate about delivering exceptional, child-centred care. Experience needed SVQ Level 4 or equivalent in Social Services and Healthcare or Leadership and Management. Minimum 5 years' experience in residential child care, with at least 3 years in a leadership role. In-depth knowledge of Scottish child protection legislation, The Promise, and trauma-informed practice. Experience of managing multiple sites Proven ability to lead teams, manage change, and deliver high-quality care. Excellent communication, organisational, and problem-solving skills. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
Contract: Permanent, full time (37.5 hours per week) Salary: £25,787 to £27,047 per annum Location: Southampton SO30 2HL Closing date: Sunday 18 th January 2026 Interview date: Monday 26 th January 2026 We're recruiting an Assistant Manager Offsite Services to lead and streamline our home-based pet operations. In this role you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! More about the role Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for kittens. In this role, you ll play a key part in ensuring exceptional care for both pets and clients while identifying efficiencies and making decisions that prioritise offsite pet welfare. As the leader of our home-based pet operations, you ll oversee the smooth running of our foster and home direct services, placing pets directly from one home to another, with experience in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers and current owners. You ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintain the highest standards of animal care and adheres to national processes in case management. Teamwork is essential to address the most urgent cases effectively. Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally. At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time. This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends. About you You ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with extensive knowledge of pet welfare and care. As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement, empowering them through effective management and coaching. With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations. Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you ll have a genuine desire to enhance offsite pet care services, actively engaging your team in the process. Having worked in emotionally charged environments, you understand the importance of resilience. Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. Knowledge, skills, and experience Significant experience in managing a team. Significant experience in delivering high level Customer service in a fast-paced environment. Expertise and application of pet welfare and handling of domestic animals High standard of verbal and written communication. Current full driving license The ability to demonstrate, understand and apply our Blue Cross values It would be great (but not essential) if you also had: Performance management and improvement experience. Experience working with volunteers. Understanding of safeguarding issues. Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. How to apply Click the apply button below and complete the online application process before the closing date on Sunday 18 th January. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Enhanced annual leave entitlement: 30 days plus bank holidays Pension scheme with enhanced employer contribution Health cash plan Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees
Jan 06, 2026
Full time
Contract: Permanent, full time (37.5 hours per week) Salary: £25,787 to £27,047 per annum Location: Southampton SO30 2HL Closing date: Sunday 18 th January 2026 Interview date: Monday 26 th January 2026 We're recruiting an Assistant Manager Offsite Services to lead and streamline our home-based pet operations. In this role you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! More about the role Our beautiful centre opened in 1988 and occupies approximately three acres of land in a discrete location surrounded by fields where we can walk our dogs, providing some wonderful enrichment in a quiet environment. The centre has facilities to care for dogs and cats, as well as a specialised area for kittens. In this role, you ll play a key part in ensuring exceptional care for both pets and clients while identifying efficiencies and making decisions that prioritise offsite pet welfare. As the leader of our home-based pet operations, you ll oversee the smooth running of our foster and home direct services, placing pets directly from one home to another, with experience in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers and current owners. You ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinators maintain the highest standards of animal care and adheres to national processes in case management. Teamwork is essential to address the most urgent cases effectively. Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally. At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time. This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends. About you You ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with extensive knowledge of pet welfare and care. As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement, empowering them through effective management and coaching. With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations. Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you ll have a genuine desire to enhance offsite pet care services, actively engaging your team in the process. Having worked in emotionally charged environments, you understand the importance of resilience. Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. Knowledge, skills, and experience Significant experience in managing a team. Significant experience in delivering high level Customer service in a fast-paced environment. Expertise and application of pet welfare and handling of domestic animals High standard of verbal and written communication. Current full driving license The ability to demonstrate, understand and apply our Blue Cross values It would be great (but not essential) if you also had: Performance management and improvement experience. Experience working with volunteers. Understanding of safeguarding issues. Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. How to apply Click the apply button below and complete the online application process before the closing date on Sunday 18 th January. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Enhanced annual leave entitlement: 30 days plus bank holidays Pension scheme with enhanced employer contribution Health cash plan Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location : Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Jan 06, 2026
Full time
Specialist Housing Partner (Scheme Manager) A place to create moments that matter Location : Ballard Court, Camberley, 100% Onsite with travel to other schemes as required. Salary: £22,820 per annum including regional uplift. 8 month Fixed Term Contract, part time 25 hours per week between Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Scheme Manager), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
VS743 Temporary Resident Service Assistant - Build to Rent Manchester Start ASAP Pay: £12.50 per hour Hours: Working between 8am 8pm on a rota (40 hours per week), Monday Friday and 1 in 3 Saturdays with a day off in lieu My client is an established Build to Rent property management company. Currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments. You will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Community Manager and will collaborate with other teams across the UK. The Role: Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence. Co-ordinate, instruct and allow access for services to the development Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner Customer Service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors. Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Ensure all reception/admin requests are well managed and the reception desk is manned Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. About you The ideal candidate will have: A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Jan 06, 2026
Seasonal
VS743 Temporary Resident Service Assistant - Build to Rent Manchester Start ASAP Pay: £12.50 per hour Hours: Working between 8am 8pm on a rota (40 hours per week), Monday Friday and 1 in 3 Saturdays with a day off in lieu My client is an established Build to Rent property management company. Currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments. You will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience. We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role. This role will report directly into the Community Manager and will collaborate with other teams across the UK. The Role: Site Management Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role. First point of contact/front of house presence. Co-ordinate, instruct and allow access for services to the development Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure. Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner Customer Service Provide outstanding customer service to residents. Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors. Manage and respond to general enquiries via phone, email and other channels. Assist with resident engagement strategies to ensure a strong resident community is built and maintained. Record, monitor and respond to any resident feedback. Assist with resident communications through multiple channels. Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. Assist with executing the smooth running of all aspects of the community. Provide an information service for the local area. Ensure all reception/admin requests are well managed and the reception desk is manned Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times. Marketing, Social Media, Events & Community Presence Post frequently on social media platforms ensuring content is aligned to the brand manifesto. Drive the highest rates of retention and community engagement. Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community. Promote events/give-aways to residents to ensure they are deemed successful. Facilities Management and Health & Safety Ensure all risks to visitors, staff and residents are removed or reported. Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns. Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. About you The ideal candidate will have: A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration Professional presentation, be confident and outgoing in nature. Basic understanding of landlord and resident relationship. Basic health and safety knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
