The Riverside Group
City, Liverpool
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Vistry Group PLC
Brentwood, Essex
Role Overview In a Nutshell We have a fantastic opportunity for a Assistant Development Manager to join our team within Vistry East London , at our Brentwood office. As our Assistant Development Manager, you will be responsible for supporting the Land & Development Managers in the pre-construction phases of their development projects, including feasibility, legal, design, planning and health and safety related activities and assist the Development Manager in the progress of potential new developments or phases through the technical, legal, planning and financial hurdles to the stage of signing off the Budget Pack and starting on site. General - To support the Regional Development Director and senior members of the Development team in the efficient running of the Development function. To support the pre-construction process via the project team from handover to completion. Financials - To support the Regional Development Director and senior members of the Development team in their responsibility to ensure overall financial viability of development is maintained and controlled at all times Legal - Responsibility to support (Senior) Development Manager in their responsibility to ensure overall legal requirements are met for a development Planning - Responsibility to support (Senior) Development Manager in their responsibility to ensure planning consent is secured (Region dependent) Internal Governance - Responsibility to support (Senior) Development Manager in their responsibility to secure internal governance approval We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word, and Outlook A keen interest in Development or preconstruction activities Good geographic knowledge Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Able to work under own initiative, having good decision making skills and a keen sense of responsibility Ability to follow and lead change management programmes Firm commitment to accountability, performance management, target setting and monitoring Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis Desirable A desire to continue with further education Some experience in a Development role within the Construction industry; ideally in either Affordable Housing, Care or Property Development More about the Assistant Development Manager role Assist other Development Managers in their work with the Land / New Business department during the pre-development programme. Support the Development Team in facilitating early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Assist senior members in the Development Team in settling the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Assist the Development Managers in preparing and submitting a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Assist with the preparation of land and build contracts, to ensure land is secured and contracts are entered into in line with agreed timescales. Assist the team to prepare consultant appointments and collateral warranties, and to co-ordinate signatures, scan and circulate documents as required. Assist the team to complete paperwork and reports in order to gain internal approvals and ensure audit compliance. Assist the team to procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. This may include placing orders and dealing with invoice enquiries. Assist the team to approve invoices via the company financial systems Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including: Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company's ISO9001 accreditation. Support the Group Environmental Policy. Management of several small projects, with the support of a Development Manager, to enable development and career progression. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
Role Overview In a Nutshell We have a fantastic opportunity for a Assistant Development Manager to join our team within Vistry East London , at our Brentwood office. As our Assistant Development Manager, you will be responsible for supporting the Land & Development Managers in the pre-construction phases of their development projects, including feasibility, legal, design, planning and health and safety related activities and assist the Development Manager in the progress of potential new developments or phases through the technical, legal, planning and financial hurdles to the stage of signing off the Budget Pack and starting on site. General - To support the Regional Development Director and senior members of the Development team in the efficient running of the Development function. To support the pre-construction process via the project team from handover to completion. Financials - To support the Regional Development Director and senior members of the Development team in their responsibility to ensure overall financial viability of development is maintained and controlled at all times Legal - Responsibility to support (Senior) Development Manager in their responsibility to ensure overall legal requirements are met for a development Planning - Responsibility to support (Senior) Development Manager in their responsibility to ensure planning consent is secured (Region dependent) Internal Governance - Responsibility to support (Senior) Development Manager in their responsibility to secure internal governance approval We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position. Proficient in MS Office programmes; particularly Excel, Word, and Outlook A keen interest in Development or preconstruction activities Good geographic knowledge Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Able to work under own initiative, having good decision making skills and a keen sense of responsibility Ability to follow and lead change management programmes Firm commitment to accountability, performance management, target setting and monitoring Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis Desirable A desire to continue with further education Some experience in a Development role within the Construction industry; ideally in either Affordable Housing, Care or Property Development More about the Assistant Development Manager role Assist other Development Managers in their work with the Land / New Business department during the pre-development programme. Support the Development Team in facilitating early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Assist senior members in the Development Team in settling the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Assist the Development Managers in preparing and submitting a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Assist with the preparation of land and build contracts, to ensure land is secured and contracts are entered into in line with agreed timescales. Assist the team to prepare consultant appointments and collateral warranties, and to co-ordinate signatures, scan and circulate documents as required. Assist the team to complete paperwork and reports in order to gain internal approvals and ensure audit compliance. Assist the team to procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. This may include placing orders and dealing with invoice enquiries. Assist the team to approve invoices via the company financial systems Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including: Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company's ISO9001 accreditation. Support the Group Environmental Policy. Management of several small projects, with the support of a Development Manager, to enable development and career progression. Any other task deemed necessary to the role. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.
