About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Jan 09, 2026
Full time
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Solutions Architect - Hybrid Manchester - up to £69K basic + Fantastic Benefits We are looking for an experienced Solutions Architect to join a leading organisation based in Manchester. The successful candidate will play a crucial role in designing and implementing IT solutions that align with organisational strategy, governance, and architecture principles click apply for full job details
Jan 09, 2026
Full time
Solutions Architect - Hybrid Manchester - up to £69K basic + Fantastic Benefits We are looking for an experienced Solutions Architect to join a leading organisation based in Manchester. The successful candidate will play a crucial role in designing and implementing IT solutions that align with organisational strategy, governance, and architecture principles click apply for full job details
Blockchain Architect +6 months + +£475 - 535 a day +Inside IR35 +Fully remote working We're seeking a Blockchain Architect to define and deliver the architecture for next-generation blockchain-based KYC and identity verification solutions. The role involves designing distributed frameworks that enable secure, transparent, and compliant customer data exchange within the financial services domain click apply for full job details
Jan 09, 2026
Contractor
Blockchain Architect +6 months + +£475 - 535 a day +Inside IR35 +Fully remote working We're seeking a Blockchain Architect to define and deliver the architecture for next-generation blockchain-based KYC and identity verification solutions. The role involves designing distributed frameworks that enable secure, transparent, and compliant customer data exchange within the financial services domain click apply for full job details
Network Architect Must have an Active DV Clearance A new opportunity has arisen for a Network Architect to join a secure Defence and National Security programme. You will design and deliver medium to large scale network solutions while supporting multiple work streams and engaging with technical and project stakeholders across a high profile environment click apply for full job details
Jan 09, 2026
Contractor
Network Architect Must have an Active DV Clearance A new opportunity has arisen for a Network Architect to join a secure Defence and National Security programme. You will design and deliver medium to large scale network solutions while supporting multiple work streams and engaging with technical and project stakeholders across a high profile environment click apply for full job details
Senior Data Architect Pay up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior Data Architect to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the click apply for full job details
Jan 09, 2026
Full time
Senior Data Architect Pay up to £83,917, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior Data Architect to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the click apply for full job details
JD for a MuleSoft Architect Key responsibilities: Development of API management and microservices Working as the Integration Technology Architect on the adoption of Hybrid Integration or an iPaaS solutions with a particular focus on the Mulesoft Anypoint platform that includes API Designer, AP manager, and API studio Defining and delivering the Integration Technology aspects of the projects, including click apply for full job details
Jan 09, 2026
Contractor
JD for a MuleSoft Architect Key responsibilities: Development of API management and microservices Working as the Integration Technology Architect on the adoption of Hybrid Integration or an iPaaS solutions with a particular focus on the Mulesoft Anypoint platform that includes API Designer, AP manager, and API studio Defining and delivering the Integration Technology aspects of the projects, including click apply for full job details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Software Development Engineer Introduction to team Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our 'demand partners', include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more . In this role, you will: As an engineer in our team, you'll have the opportunity to make a real impact by contributing to systems that operate at global scale. You'll work on high-throughput, low-latency APIs where availability, performance, and resilience are critical - powering billions of travel transactions every day- in particular: Write clean, maintainable, and well-tested code using Kotlin, Java, TypeScript Work across the full stack - primarily on backend services, APIs, and data flows, with the option to contribute to frontend web applications as needed Join a collaborative Agile team involved in all phases of development - from ideation and design to deployment and production support Take part in shaping technical direction through code reviews, mentorship, and architectural discussions Help continuously improve our systems for scalability, performance, observability, and fault tolerance Partner with product and business stakeholders to build solutions that solve real customer problems at scale Experience and qualifications: We're looking for curious, creative engineers who are passionate about building great products and eager to grow. You don't need to know everything on day one - if you're excited about the role and ready to learn, we'd love to hear from you. Some experience or interest in the following areas will be helpful: Programming with modern languages such as Java, Kotlin, JavaScript, or similar Working with frontend frameworks like React, Vue, or Angular Understanding of backend services, RESTful APIs, and how systems integrate Exposure to cloud platforms like AWS, GCP, or Azure Familiarity with SQL or NoSQL databases Knowledge of computer science fundamentals (data structures, algorithms, system design) Writing clean, maintainable code and an interest in CI/CD, testing, or DevOps practices Strong communication and teamwork skills A growth mindset - the desire to keep learning and improving, both personally and technically As a Team, We Love To: Build reliable, scalable systems that empower millions of travellers Keep our codebase clean and architecture elegant Learn from each other, share knowledge, and grow together Celebrate wins, reflect on misses, and always aim higher Use our travel perks to explore the world What You'll Get We'll take your career on a journey that's right for you, while recognising and rewarding your contributions. Competitive salary with clear growth pathways Opportunities to serve as a domain expert in cross-functional teams Access to global tech conferences and workshops Travel discounts to help you tick off your bucket list A truly inclusive culture that values your background and ideas Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Jan 09, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Software Development Engineer Introduction to team Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our 'demand partners', include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more . In this role, you will: As an engineer in our team, you'll have the opportunity to make a real impact by contributing to systems that operate at global scale. You'll work on high-throughput, low-latency APIs where availability, performance, and resilience are critical - powering billions of travel transactions every day- in particular: Write clean, maintainable, and well-tested code using Kotlin, Java, TypeScript Work across the full stack - primarily on backend services, APIs, and data flows, with the option to contribute to frontend web applications as needed Join a collaborative Agile team involved in all phases of development - from ideation and design to deployment and production support Take part in shaping technical direction through code reviews, mentorship, and architectural discussions Help continuously improve our systems for scalability, performance, observability, and fault tolerance Partner with product and business stakeholders to build solutions that solve real customer problems at scale Experience and qualifications: We're looking for curious, creative engineers who are passionate about building great products and eager to grow. You don't need to know everything on day one - if you're excited about the role and ready to learn, we'd love to hear from you. Some experience or interest in the following areas will be helpful: Programming with modern languages such as Java, Kotlin, JavaScript, or similar Working with frontend frameworks like React, Vue, or Angular Understanding of backend services, RESTful APIs, and how systems integrate Exposure to cloud platforms like AWS, GCP, or Azure Familiarity with SQL or NoSQL databases Knowledge of computer science fundamentals (data structures, algorithms, system design) Writing clean, maintainable code and an interest in CI/CD, testing, or DevOps practices Strong communication and teamwork skills A growth mindset - the desire to keep learning and improving, both personally and technically As a Team, We Love To: Build reliable, scalable systems that empower millions of travellers Keep our codebase clean and architecture elegant Learn from each other, share knowledge, and grow together Celebrate wins, reflect on misses, and always aim higher Use our travel perks to explore the world What You'll Get We'll take your career on a journey that's right for you, while recognising and rewarding your contributions. Competitive salary with clear growth pathways Opportunities to serve as a domain expert in cross-functional teams Access to global tech conferences and workshops Travel discounts to help you tick off your bucket list A truly inclusive culture that values your background and ideas Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Senior Satcoms Systems Engineer Permanent Attractive - Aerospace and Defence - WFH/Hybrid/Remote Bedfordshire Due to expansion a Senior Satcom Systems Engineer is required within a leading Telecoms, Satellite, Defence and Space Systems Technology Company. The successful Senior Satcom Systems Engineer will provide technical and commercial expertise to customers. The Senior Satcom Systems Engineer will be responsible for undertaking a variety of communications systems engineering tasks on advanced satellite communications networks and supported communications services. The successful Senior Satcom Systems Engineer will benefit from interesting, varied, and challenging work. In return the requirement is for an excellent breadth of systems engineering knowledge and experience. Ideally the successful Senior Satcom Systems Engineer will be expected to demonstrate experience of many although not necessarily all of the following skills, experience, and responsibilities The Responsibilities for the Senior Satcoms Systems Engineer Experience of working as an integral part of a highly focused team Good customer-facing and communication skills Ability to produce and present clear, concise, and unambiguous presentations to customers Strong analytical skills, the ability to identify key issues and to solve day-to-day challenges Proven ability to develop innovative solutions to defined problems Skills, Experience and Qualifications Required for the Senior Satcoms Systems Engineer Years of relevant experience with SatComs and or Telecommunication Systems Graduate with a good Honours or Master s degree in a relevant subject (e.g. Space System Engineering, Electronics, Communications); equivalent qualifications and/or experience can be considered as an alternative Experience in satcoms systems engineering with a knowledge of system design, ground segment design, satellite operations, and payload engineering Experience in IP networking, protocols, and security of data Thorough understanding of communications systems and associated engineering concepts Strong practical knowledge of systems engineering practices from requirements engineering through design/development and on to VV&T Experience in developing requirements systems design documentation, test plans and procedures and operational procedures Knowledge of software development environments, languages, and methodologies Proven track record of identifying and solving problems Desirable Skills Chartered Engineer or equivalent Practical experience in the commissioning and testing of satellite systems Familiarity with OSS/BSS technology and communications networks Experience in assessment/development of security architectures in communications systems Experience of software development environments, languages (Python, Java), and methodologies (Agile, DevOps) Knowledge of optical, 5G and/or Quantum technologies Security Clearance & British Nationals required due to nature of systems & products involved If you feel you meet the requirements for the role of the Senior Satcom Systems Engineer , then apply directly or contact Peter Heap at Jonathan Lee Recruitment on either (phone number removed) or email suitable CV s to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jan 09, 2026
Full time
Senior Satcoms Systems Engineer Permanent Attractive - Aerospace and Defence - WFH/Hybrid/Remote Bedfordshire Due to expansion a Senior Satcom Systems Engineer is required within a leading Telecoms, Satellite, Defence and Space Systems Technology Company. The successful Senior Satcom Systems Engineer will provide technical and commercial expertise to customers. The Senior Satcom Systems Engineer will be responsible for undertaking a variety of communications systems engineering tasks on advanced satellite communications networks and supported communications services. The successful Senior Satcom Systems Engineer will benefit from interesting, varied, and challenging work. In return the requirement is for an excellent breadth of systems engineering knowledge and experience. Ideally the successful Senior Satcom Systems Engineer will be expected to demonstrate experience of many although not necessarily all of the following skills, experience, and responsibilities The Responsibilities for the Senior Satcoms Systems Engineer Experience of working as an integral part of a highly focused team Good customer-facing and communication skills Ability to produce and present clear, concise, and unambiguous presentations to customers Strong analytical skills, the ability to identify key issues and to solve day-to-day challenges Proven ability to develop innovative solutions to defined problems Skills, Experience and Qualifications Required for the Senior Satcoms Systems Engineer Years of relevant experience with SatComs and or Telecommunication Systems Graduate with a good Honours or Master s degree in a relevant subject (e.g. Space System Engineering, Electronics, Communications); equivalent qualifications and/or experience can be considered as an alternative Experience in satcoms systems engineering with a knowledge of system design, ground segment design, satellite operations, and payload engineering Experience in IP networking, protocols, and security of data Thorough understanding of communications systems and associated engineering concepts Strong practical knowledge of systems engineering practices from requirements engineering through design/development and on to VV&T Experience in developing requirements systems design documentation, test plans and procedures and operational procedures Knowledge of software development environments, languages, and methodologies Proven track record of identifying and solving problems Desirable Skills Chartered Engineer or equivalent Practical experience in the commissioning and testing of satellite systems Familiarity with OSS/BSS technology and communications networks Experience in assessment/development of security architectures in communications systems Experience of software development environments, languages (Python, Java), and methodologies (Agile, DevOps) Knowledge of optical, 5G and/or Quantum technologies Security Clearance & British Nationals required due to nature of systems & products involved If you feel you meet the requirements for the role of the Senior Satcom Systems Engineer , then apply directly or contact Peter Heap at Jonathan Lee Recruitment on either (phone number removed) or email suitable CV s to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
A UK intelligence agency is looking for a Senior Software Engineer in Manchester to tackle mission-critical challenges. This role involves contributing to system architecture and delivering software solutions, with a focus on best practices. The starting salary ranges from £48,782 to £58,194, along with a recruitment bonus. Ideal candidates will possess strong software engineering skills, experience in mentoring, and the ability to effectively communicate with diverse stakeholders. The agency emphasizes continued personal and professional development.
Jan 09, 2026
Full time
A UK intelligence agency is looking for a Senior Software Engineer in Manchester to tackle mission-critical challenges. This role involves contributing to system architecture and delivering software solutions, with a focus on best practices. The starting salary ranges from £48,782 to £58,194, along with a recruitment bonus. Ideal candidates will possess strong software engineering skills, experience in mentoring, and the ability to effectively communicate with diverse stakeholders. The agency emphasizes continued personal and professional development.
Faria Education Group is a global EdTech SaaS company serving over 10,000 international schools across 155+ countries with innovative solutions designed to empower learners and educators. Our portfolio includes ManageBac, OpenApply, SchoolsBuddy, Atlas, Vectare, and SpotLight Analytics. Our mission is to power education and drive transformative experiences for learners, educators, and families globally. Our vision is to reach every learner and inspire every educator. We are seeking an exceptional VP of Product to lead product strategy and execution across Faria's integrated suite of educational technology solutions. Reporting to the Chief Technology and Product Officer (CTPO), you will oversee a global product management organization, driving product-market fit, roadmap development, and cross-functional collaboration to deliver transformative outcomes for K-12 educational institutions worldwide. This role requires balancing strategic vision with operational excellence - from guiding early-stage products through market validation to optimizing mature platforms serving thousands of schools globally. Key Responsibilities Strategic Leadership Define and execute product vision and strategy aligned with Faria's mission to serve international schools and educational institutions globally. Lead product portfolio management, ensuring optimal resource allocation and strategic prioritization Drive product-market fit validation for new offerings and market expansion initiatives Analyze competitive landscape across LMS, admissions, analytics, school-to-home, transport, and SIS platforms to inform strategic positioning Partner with executive leadership on M&A evaluation, due diligence, and product integration strategies Organizational Leadership Build, mentor, and manage a distributed team of product management directors and product managers across multiple regions and time zones Establish consistent product management processes, best practices, frameworks, and career development pathways Foster a culture of data-driven, commercially focused decision-making and continuous improvement Develop the product management team's expertise in K-12 educational workflows, international curricula (IB, Cambridge, etc.), and EdTech business models Product Execution Collaborate with the VP of Engineering to ensure seamless product delivery and technical feasibility Partner with Regional VPs, Customer Experience leaders, and Support & Implementation leadership to translate market insights into product requirements Establish and monitor success metrics, KPIs, and customer outcome measurements across the product portfolio Lead stakeholder communication, including board reporting, executive updates, and strategic planning sessions Drive cross-sell and upsell opportunities through integrated product experiences Market & Customer Focus Maintain a deep understanding of K-12 educational decision-making processes and institutional buying patterns Ensure product compliance with global regulatory requirements (GDPR, data residency, EU AI Act, etc.) Champion the voice of multiple stakeholders: students, educators, administrators, parents, and IT departments Guide Early Adopter Programs and beta initiatives to validate product direction with key customer segments What Success Looks Like Clear, validated product roadmaps aligned with business objectives and customer outcomes High-performing product management team with strong retention and career progression Measurable improvements in customer satisfaction, product adoption, and cross-sell revenue Successful launch and scaling of new products Strong partnership with Engineering, Global Markets, Customer Experience, and Support, yielding efficient delivery and market fit Strategic contributions to M&A evaluation and portfolio optimization decisions Required 10+ years of product management experience, with 5 years in senior leadership roles overseeing multiple product managers Proven track record in B2B SaaS companies, preferably in EdTech or education-adjacent industries Strong understanding of K-12 educational workflows, institutional procurement, and multi-stakeholder environments Experience managing product portfolios across different maturity stages (growth, optimization, innovation) Demonstrated success launching and scaling products in global markets Excellent strategic thinking combined with operational execution capabilities Outstanding communication skills with the ability to influence C-suite executives, board members, and cross-functional teams Experience working with distributed teams and managing across multiple time zones Strong written and oral English communication skills Preferred Background in international education (IB, Cambridge, or similar curricula) Deep expertise in student data privacy, GDPR, FERPA, and education-specific compliance frameworks Experience with data analytics, business intelligence, or dashboard-driven products Track record in evaluating and integrating acquired products or platforms Technical background or strong ability to collaborate with engineering organizations on architectural decisions DISCRIMINATION DECLARATION All qualified applicants will receive consideration for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Please note: Only shortlisted candidates will be contacted due to a high volume of applicants. Benefits Base salary is based on experience, and performance bonuses are based on KPIs. Monthly Health & Wellness Allowance Office lunch & team socials Professional Development opportunities Unlimited book budget ABOUT FARIA EDUCATION GROUP For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally. Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support. Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide.
Jan 09, 2026
Full time
Faria Education Group is a global EdTech SaaS company serving over 10,000 international schools across 155+ countries with innovative solutions designed to empower learners and educators. Our portfolio includes ManageBac, OpenApply, SchoolsBuddy, Atlas, Vectare, and SpotLight Analytics. Our mission is to power education and drive transformative experiences for learners, educators, and families globally. Our vision is to reach every learner and inspire every educator. We are seeking an exceptional VP of Product to lead product strategy and execution across Faria's integrated suite of educational technology solutions. Reporting to the Chief Technology and Product Officer (CTPO), you will oversee a global product management organization, driving product-market fit, roadmap development, and cross-functional collaboration to deliver transformative outcomes for K-12 educational institutions worldwide. This role requires balancing strategic vision with operational excellence - from guiding early-stage products through market validation to optimizing mature platforms serving thousands of schools globally. Key Responsibilities Strategic Leadership Define and execute product vision and strategy aligned with Faria's mission to serve international schools and educational institutions globally. Lead product portfolio management, ensuring optimal resource allocation and strategic prioritization Drive product-market fit validation for new offerings and market expansion initiatives Analyze competitive landscape across LMS, admissions, analytics, school-to-home, transport, and SIS platforms to inform strategic positioning Partner with executive leadership on M&A evaluation, due diligence, and product integration strategies Organizational Leadership Build, mentor, and manage a distributed team of product management directors and product managers across multiple regions and time zones Establish consistent product management processes, best practices, frameworks, and career development pathways Foster a culture of data-driven, commercially focused decision-making and continuous improvement Develop the product management team's expertise in K-12 educational workflows, international curricula (IB, Cambridge, etc.), and EdTech business models Product Execution Collaborate with the VP of Engineering to ensure seamless product delivery and technical feasibility Partner with Regional VPs, Customer Experience leaders, and Support & Implementation leadership to translate market insights into product requirements Establish and monitor success metrics, KPIs, and customer outcome measurements across the product portfolio Lead stakeholder communication, including board reporting, executive updates, and strategic planning sessions Drive cross-sell and upsell opportunities through integrated product experiences Market & Customer Focus Maintain a deep understanding of K-12 educational decision-making processes and institutional buying patterns Ensure product compliance with global regulatory requirements (GDPR, data residency, EU AI Act, etc.) Champion the voice of multiple stakeholders: students, educators, administrators, parents, and IT departments Guide Early Adopter Programs and beta initiatives to validate product direction with key customer segments What Success Looks Like Clear, validated product roadmaps aligned with business objectives and customer outcomes High-performing product management team with strong retention and career progression Measurable improvements in customer satisfaction, product adoption, and cross-sell revenue Successful launch and scaling of new products Strong partnership with Engineering, Global Markets, Customer Experience, and Support, yielding efficient delivery and market fit Strategic contributions to M&A evaluation and portfolio optimization decisions Required 10+ years of product management experience, with 5 years in senior leadership roles overseeing multiple product managers Proven track record in B2B SaaS companies, preferably in EdTech or education-adjacent industries Strong understanding of K-12 educational workflows, institutional procurement, and multi-stakeholder environments Experience managing product portfolios across different maturity stages (growth, optimization, innovation) Demonstrated success launching and scaling products in global markets Excellent strategic thinking combined with operational execution capabilities Outstanding communication skills with the ability to influence C-suite executives, board members, and cross-functional teams Experience working with distributed teams and managing across multiple time zones Strong written and oral English communication skills Preferred Background in international education (IB, Cambridge, or similar curricula) Deep expertise in student data privacy, GDPR, FERPA, and education-specific compliance frameworks Experience with data analytics, business intelligence, or dashboard-driven products Track record in evaluating and integrating acquired products or platforms Technical background or strong ability to collaborate with engineering organizations on architectural decisions DISCRIMINATION DECLARATION All qualified applicants will receive consideration for employment without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. Please note: Only shortlisted candidates will be contacted due to a high volume of applicants. Benefits Base salary is based on experience, and performance bonuses are based on KPIs. Monthly Health & Wellness Allowance Office lunch & team socials Professional Development opportunities Unlimited book budget ABOUT FARIA EDUCATION GROUP For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally. Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support. Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide.
Our Company EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top priorities, alongside investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. Role Summary Reporting to the HR Manager, the HR Business Partner will provide first-line Human Resources advice and support to managers and employees across the UK, ROI and EMEA regions. This role requires delivering a high level of customer service, supporting employee relations, and contributing to HR policy development and implementation. Key Responsibilities Deliver proactive HR advice on policies, terms and conditions, employment law, and best practice. Provide coaching and advice to managers on employee relations issues (disciplinary, grievance, capability) in line with company policy and procedures. Support the HR Manager in developing HR policies and practices, including drafting new guidance and procedures to ensure compliance within each regional jurisdiction. Prepare HR data and reports to agreed standards. Maintain HR Information Systems and electronic documentation to the highest standard. Assist the L&D team in designing and delivering HR-related training and development programmes for managers and staff. Ensure accurate preparation and provision of documentation to support effective people management. Prioritise and manage high volumes of HR queries via an online ticketing system. Undertake ad hoc HR projects as required. Identify areas for improvement and make recommendations to the HR Manager. Develop partnerships with external agencies. Support visa and immigration processes for employees travelling globally. Coordinate Equality Monitoring and ensure compliance with submissions to the Equality Commission. Travel occasionally across the UK and Ireland to support business needs. About the Ideal Candidate Degree in Human Resource Management or related discipline, or minimum Level 5 HR qualification. Minimum of four years' HR generalist experience providing professional advice on employee relations, preferably in a scaling technology environment. Thorough knowledge of UK, NI and ROI employment legislation. Significant experience in: Managing grievance cases Managing disciplinary cases Developing HR policy and procedure Delivering HR projects aligned to business objectives Strong planning and organisational skills. Ability to work accurately under pressure and meet multiple deadlines. Excellent interpersonal and influencing skills. Strong customer focus and attention to detail. Proficient with all Microsoft Office programs. Working with various databases to ensure data integrity. Desirable Criteria Experience working across EMEA, APAC, and the Americas. Belonging at EOS EOS is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, age, race, religion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor. Your unique perspective matters here.
Jan 09, 2026
Full time
Our Company EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top priorities, alongside investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. Role Summary Reporting to the HR Manager, the HR Business Partner will provide first-line Human Resources advice and support to managers and employees across the UK, ROI and EMEA regions. This role requires delivering a high level of customer service, supporting employee relations, and contributing to HR policy development and implementation. Key Responsibilities Deliver proactive HR advice on policies, terms and conditions, employment law, and best practice. Provide coaching and advice to managers on employee relations issues (disciplinary, grievance, capability) in line with company policy and procedures. Support the HR Manager in developing HR policies and practices, including drafting new guidance and procedures to ensure compliance within each regional jurisdiction. Prepare HR data and reports to agreed standards. Maintain HR Information Systems and electronic documentation to the highest standard. Assist the L&D team in designing and delivering HR-related training and development programmes for managers and staff. Ensure accurate preparation and provision of documentation to support effective people management. Prioritise and manage high volumes of HR queries via an online ticketing system. Undertake ad hoc HR projects as required. Identify areas for improvement and make recommendations to the HR Manager. Develop partnerships with external agencies. Support visa and immigration processes for employees travelling globally. Coordinate Equality Monitoring and ensure compliance with submissions to the Equality Commission. Travel occasionally across the UK and Ireland to support business needs. About the Ideal Candidate Degree in Human Resource Management or related discipline, or minimum Level 5 HR qualification. Minimum of four years' HR generalist experience providing professional advice on employee relations, preferably in a scaling technology environment. Thorough knowledge of UK, NI and ROI employment legislation. Significant experience in: Managing grievance cases Managing disciplinary cases Developing HR policy and procedure Delivering HR projects aligned to business objectives Strong planning and organisational skills. Ability to work accurately under pressure and meet multiple deadlines. Excellent interpersonal and influencing skills. Strong customer focus and attention to detail. Proficient with all Microsoft Office programs. Working with various databases to ensure data integrity. Desirable Criteria Experience working across EMEA, APAC, and the Americas. Belonging at EOS EOS is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, age, race, religion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor. Your unique perspective matters here.
Location : London - Hybrid Salary : £60,000 - £95,000 + Bonus This role requires, or the ability to gain, SC Clearance About the role This is an excellent opportunity for a Solutions Architect to work on leading programs and leverage your passion for cutting-edge technologies to make a real-world impact click apply for full job details
Jan 09, 2026
Full time
Location : London - Hybrid Salary : £60,000 - £95,000 + Bonus This role requires, or the ability to gain, SC Clearance About the role This is an excellent opportunity for a Solutions Architect to work on leading programs and leverage your passion for cutting-edge technologies to make a real-world impact click apply for full job details
Head of Strategy & Architecture - IT Strategy Director / Enterprise Architecture Lead We're hiring on behalf of a leading global financial services organisation for a senior technology strategist to shape and drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions click apply for full job details
Jan 09, 2026
Full time
Head of Strategy & Architecture - IT Strategy Director / Enterprise Architecture Lead We're hiring on behalf of a leading global financial services organisation for a senior technology strategist to shape and drive digital transformation across EMEA. The Role Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions click apply for full job details
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Jan 09, 2026
Full time
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Our Company EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top priorities, alongside investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. Role Summary Reporting to the HR Manager, the HR Business Partner will provide first-line Human Resources advice and support to managers and employees across the UK, ROI and EMEA regions. This role requires delivering a high level of customer service, supporting employee relations, and contributing to HR policy development and implementation. Key Responsibilities Deliver proactive HR advice on policies, terms and conditions, employment law, and best practice. Provide coaching and advice to managers on employee relations issues (disciplinary, grievance, capability) in line with company policy and procedures. Support the HR Manager in developing HR policies and practices, including drafting new guidance and procedures to ensure compliance within each regional jurisdiction. Prepare HR data and reports to agreed standards. Maintain HR Information Systems and electronic documentation to the highest standard. Assist the L&D team in designing and delivering HR-related training and development programmes for managers and staff. Ensure accurate preparation and provision of documentation to support effective people management. Prioritise and manage high volumes of HR queries via an online ticketing system. Undertake ad hoc HR projects as required. Identify areas for improvement and make recommendations to the HR Manager. Develop partnerships with external agencies. Support visa and immigration processes for employees travelling globally. Coordinate Equality Monitoring and ensure compliance with submissions to the Equality Commission. Travel occasionally across the UK and Ireland to support business needs. About the Ideal Candidate Degree in Human Resource Management or related discipline, or minimum Level 5 HR qualification. Minimum of four years' HR generalist experience providing professional advice on employee relations, preferably in a scaling technology environment. Thorough knowledge of UK, NI and ROI employment legislation. Significant experience in: Managing grievance cases Managing disciplinary cases Developing HR policy and procedure Delivering HR projects aligned to business objectives Strong planning and organisational skills. Ability to work accurately under pressure and meet multiple deadlines. Excellent interpersonal and influencing skills. Strong customer focus and attention to detail. Proficient with all Microsoft Office programs. Working with various databases to ensure data integrity. Desirable Criteria Experience working across EMEA, APAC, and the Americas. Belonging at EOS EOS is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, age, race, religion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor. Your unique perspective matters here.
Jan 09, 2026
Full time
Our Company EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top priorities, alongside investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. Role Summary Reporting to the HR Manager, the HR Business Partner will provide first-line Human Resources advice and support to managers and employees across the UK, ROI and EMEA regions. This role requires delivering a high level of customer service, supporting employee relations, and contributing to HR policy development and implementation. Key Responsibilities Deliver proactive HR advice on policies, terms and conditions, employment law, and best practice. Provide coaching and advice to managers on employee relations issues (disciplinary, grievance, capability) in line with company policy and procedures. Support the HR Manager in developing HR policies and practices, including drafting new guidance and procedures to ensure compliance within each regional jurisdiction. Prepare HR data and reports to agreed standards. Maintain HR Information Systems and electronic documentation to the highest standard. Assist the L&D team in designing and delivering HR-related training and development programmes for managers and staff. Ensure accurate preparation and provision of documentation to support effective people management. Prioritise and manage high volumes of HR queries via an online ticketing system. Undertake ad hoc HR projects as required. Identify areas for improvement and make recommendations to the HR Manager. Develop partnerships with external agencies. Support visa and immigration processes for employees travelling globally. Coordinate Equality Monitoring and ensure compliance with submissions to the Equality Commission. Travel occasionally across the UK and Ireland to support business needs. About the Ideal Candidate Degree in Human Resource Management or related discipline, or minimum Level 5 HR qualification. Minimum of four years' HR generalist experience providing professional advice on employee relations, preferably in a scaling technology environment. Thorough knowledge of UK, NI and ROI employment legislation. Significant experience in: Managing grievance cases Managing disciplinary cases Developing HR policy and procedure Delivering HR projects aligned to business objectives Strong planning and organisational skills. Ability to work accurately under pressure and meet multiple deadlines. Excellent interpersonal and influencing skills. Strong customer focus and attention to detail. Proficient with all Microsoft Office programs. Working with various databases to ensure data integrity. Desirable Criteria Experience working across EMEA, APAC, and the Americas. Belonging at EOS EOS is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, gender identity, age, race, religion, sexual orientation, disability, marital or civil partnership status, or any other non-merit factor. Your unique perspective matters here.
The role requires an experienced systems engineer with strong technical leadership and collaboration skills. The ideal candidate will have significant experience in cloud platform management, infrastructure delivery pipelines (e.g. Azure, AWS, GCP, scripting in Bash, PowerShell, Python, Terraform, etc.). In this role you will: Act as a Technical SME, designing and developing innovative automated solutions to complex problems utilising the cloud environments. Design and support custom-built applications within HSBC Azure environment, ensuring secure, reliable and high-performing deployments. Build and manage Azure Infrastructure, including Virtual Machines, VM images, Virtual Networks (VNets), subnets, private endpoints and Azure Storage. Develop and deploy Python functions within an Azure Functions App. Develop Infrastructure-as-Code (IaC) such as ARM templates, Bicep, or Terraform. Support CI/CD practices through deployment automation and version-controlled infrastructure in Azure DevOps. Integrate monitoring, logging and diagnostics for custom applications using Azure Monitor, Application Insights and Log Analytics. Integrate with AI-related Azure services such as OpenAI and contribute to integrations strategies involving LLMs. Ensure that custom-built applications are built and maintained inline with HSBC standards, governance and controls, ensuring compliance with SLDC & DEPL controls, AI Governance and legal & regulatory requirements. Support and extend an existing architecture in close partnership with the principal architect and core development team. Produce well-documented, maintainable infrastructure configurations and effectively communicating implementation details with engineers and stakeholders. Work within evolving technical landscape and contribute to the refinement and evolution of architecture and infrastructure decisions. Utilise strong problem-solving skills, with the ability to investigate issues, troubleshoot deployment challenges, and propose scalable and secure solutions. Promote a "self-critical" and continuous assessment and improvement culture whereby identification of weaknesses in the bank's control plane (people, process and technology) are brought to light and addressed in an effective and timely manner. Support engagement of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise HSBC Cybersecurity efforts and success. To be successful in this role you should meet the following requirements: Experience within an enterprise scale organisation including hands-on experience of complex data centre environments, working within a similar role ie DevOps Engineer, Cloud Engineer, Security Engineer is mandatory. Expert level knowledge of one of more leading Cloud platforms including Microsoft Azure, Amazon Web Services, Google Cloud Platform and Alibaba Cloud. Expert level knowledge and proven experience managing Azure App Services, Azure Virtual Machines, and Azure Storage solutions. Hands on experience in one or more programming or scripting language (e.g Python, PowerShell, Bash, Terraform ). Experience and demonstrated experience of building and maintaining CI/CD Pipelines to support efficient software delivery.
Jan 09, 2026
Full time
The role requires an experienced systems engineer with strong technical leadership and collaboration skills. The ideal candidate will have significant experience in cloud platform management, infrastructure delivery pipelines (e.g. Azure, AWS, GCP, scripting in Bash, PowerShell, Python, Terraform, etc.). In this role you will: Act as a Technical SME, designing and developing innovative automated solutions to complex problems utilising the cloud environments. Design and support custom-built applications within HSBC Azure environment, ensuring secure, reliable and high-performing deployments. Build and manage Azure Infrastructure, including Virtual Machines, VM images, Virtual Networks (VNets), subnets, private endpoints and Azure Storage. Develop and deploy Python functions within an Azure Functions App. Develop Infrastructure-as-Code (IaC) such as ARM templates, Bicep, or Terraform. Support CI/CD practices through deployment automation and version-controlled infrastructure in Azure DevOps. Integrate monitoring, logging and diagnostics for custom applications using Azure Monitor, Application Insights and Log Analytics. Integrate with AI-related Azure services such as OpenAI and contribute to integrations strategies involving LLMs. Ensure that custom-built applications are built and maintained inline with HSBC standards, governance and controls, ensuring compliance with SLDC & DEPL controls, AI Governance and legal & regulatory requirements. Support and extend an existing architecture in close partnership with the principal architect and core development team. Produce well-documented, maintainable infrastructure configurations and effectively communicating implementation details with engineers and stakeholders. Work within evolving technical landscape and contribute to the refinement and evolution of architecture and infrastructure decisions. Utilise strong problem-solving skills, with the ability to investigate issues, troubleshoot deployment challenges, and propose scalable and secure solutions. Promote a "self-critical" and continuous assessment and improvement culture whereby identification of weaknesses in the bank's control plane (people, process and technology) are brought to light and addressed in an effective and timely manner. Support engagement of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise HSBC Cybersecurity efforts and success. To be successful in this role you should meet the following requirements: Experience within an enterprise scale organisation including hands-on experience of complex data centre environments, working within a similar role ie DevOps Engineer, Cloud Engineer, Security Engineer is mandatory. Expert level knowledge of one of more leading Cloud platforms including Microsoft Azure, Amazon Web Services, Google Cloud Platform and Alibaba Cloud. Expert level knowledge and proven experience managing Azure App Services, Azure Virtual Machines, and Azure Storage solutions. Hands on experience in one or more programming or scripting language (e.g Python, PowerShell, Bash, Terraform ). Experience and demonstrated experience of building and maintaining CI/CD Pipelines to support efficient software delivery.
18-Month Fixed-Term Contract (FTC) Full Time , 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Business Analyst to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Business Analyst to join their Business IT team as part of the SIMS programme, working alongside programme/project managers, business co-ordinators and Solutions Architects. The Business Analyst will play a crucial role in shaping the business vision of their SIMS platform by leading complex analysis, developing robust solutions, and working in an agile manner to elicit business requirements. This role involves deep engagement with stakeholders at all levels, comprehensive analysis, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will create new and potentially disruptive approaches to performing business activities. You'll develop models and diagrams to represent and communicate data/business requirements and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of the Morgan Sindall, or third-party, offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You Our client are looking for a Business Analyst with credible experience and a proven track record of delivering in projects as part of a programme, from business process level changes to system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as working well as part of a project team, ensuring clear and effective communication between project managers, stakeholders, IT and 3rd party vendors. You need to be adept at identifying, analysing and documenting user stories and business acceptance criteria, using analytical and critical thinking abilities to dissect complex problems and propose appropriate solutions. Familiarity with project management practices and frameworks (e.g., Agile, Waterfall) is a must. A certification in Business Analysis (e.g., CBAP, CCBA), Project Management (e.g., PMP, PRINCE2) and / or Process Improvement (e.g., Lean Six Sigma), or previous experience of working in an Agile environment is an advantage. Benefits They strive to support their colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About our client: Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for our customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with our customers and supply chain partners drives their business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and they embrace peoples' differences. Everyone is unique and we value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach we believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Jan 09, 2026
Full time
18-Month Fixed-Term Contract (FTC) Full Time , 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Business Analyst to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Business Analyst to join their Business IT team as part of the SIMS programme, working alongside programme/project managers, business co-ordinators and Solutions Architects. The Business Analyst will play a crucial role in shaping the business vision of their SIMS platform by leading complex analysis, developing robust solutions, and working in an agile manner to elicit business requirements. This role involves deep engagement with stakeholders at all levels, comprehensive analysis, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will create new and potentially disruptive approaches to performing business activities. You'll develop models and diagrams to represent and communicate data/business requirements and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of the Morgan Sindall, or third-party, offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You Our client are looking for a Business Analyst with credible experience and a proven track record of delivering in projects as part of a programme, from business process level changes to system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as working well as part of a project team, ensuring clear and effective communication between project managers, stakeholders, IT and 3rd party vendors. You need to be adept at identifying, analysing and documenting user stories and business acceptance criteria, using analytical and critical thinking abilities to dissect complex problems and propose appropriate solutions. Familiarity with project management practices and frameworks (e.g., Agile, Waterfall) is a must. A certification in Business Analysis (e.g., CBAP, CCBA), Project Management (e.g., PMP, PRINCE2) and / or Process Improvement (e.g., Lean Six Sigma), or previous experience of working in an Agile environment is an advantage. Benefits They strive to support their colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About our client: Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for our customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with our customers and supply chain partners drives their business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and they embrace peoples' differences. Everyone is unique and we value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach we believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
OIC Engineer - Outside IR35 - 300/day - 6-Month Contract (Likely to Extend) Location: Remote (UK-based contractor supporting a US client) Start Date: 22nd December 2025 We're seeking an experienced OIC Integration Engineer to join a 6-month project for a US-based client. This role is outside IR35, offering 300 per day, and is highly likely to extend beyond the initial term. Key Responsibilities Design and implement secure, compliant system integrations using Oracle Integration Cloud (OIC). Develop architectural diagrams and integration processes following best practices. Collaborate with stakeholders to understand business requirements and deliver robust solutions. Build reusable, efficient code and adapt quickly to changing priorities. Implement security measures and data protection strategies. Design and manage data storage solutions. Provide accurate effort estimates and assist with task breakdowns. Maintain detailed documentation, including code comments and technical diagrams. Support business users with OIC dashboards, error log checks, and payload troubleshooting. Contribute to coding standards and best practices within the team. Essential Skills OIC VBCS platform expertise Advanced proficiency in Java and JavaScript Strong experience with EDI integrations on OIC (mandatory) Knowledge of TRADACOM, EDIFACT, X12 standards Familiarity with SFTP and AS2-based EDI To discuss this role further please submit your CV or contact Brandon Forbes Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Jan 09, 2026
Contractor
OIC Engineer - Outside IR35 - 300/day - 6-Month Contract (Likely to Extend) Location: Remote (UK-based contractor supporting a US client) Start Date: 22nd December 2025 We're seeking an experienced OIC Integration Engineer to join a 6-month project for a US-based client. This role is outside IR35, offering 300 per day, and is highly likely to extend beyond the initial term. Key Responsibilities Design and implement secure, compliant system integrations using Oracle Integration Cloud (OIC). Develop architectural diagrams and integration processes following best practices. Collaborate with stakeholders to understand business requirements and deliver robust solutions. Build reusable, efficient code and adapt quickly to changing priorities. Implement security measures and data protection strategies. Design and manage data storage solutions. Provide accurate effort estimates and assist with task breakdowns. Maintain detailed documentation, including code comments and technical diagrams. Support business users with OIC dashboards, error log checks, and payload troubleshooting. Contribute to coding standards and best practices within the team. Essential Skills OIC VBCS platform expertise Advanced proficiency in Java and JavaScript Strong experience with EDI integrations on OIC (mandatory) Knowledge of TRADACOM, EDIFACT, X12 standards Familiarity with SFTP and AS2-based EDI To discuss this role further please submit your CV or contact Brandon Forbes Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Senior Customer Journey Manager page is loaded Senior Customer Journey Managerlocations: Manchestertime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 20, 2026 (13 days left to apply)job requisition id: 149586 End Date Monday 19 January 2026 Salary Range £76,194 - £89,640 Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Customer Journey Manager SALARY: £76,194 - £89,640 LOCATION: Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site listed above. About this opportunity This is a unique opportunity to work at the cutting edge of AI within the Group, helping define the blueprint for next-generation operations.We're the newly formed Hive Lab, an integral part of the amazing Colleague Channels Platform. Our mission is to innovate and enhance customer journeys and drive growth by leveraging cutting-edge Agentic AI solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.During 2025 we have delivered a Proof of Concept using the latest Agentic tech and have identified significant value for LBG. In 2026 we want to take this journey further - aiming to build this new capability while always looking for opportunities to innovate and go further for our customers and colleagues. This role presents an exciting opportunity to enhance customer value by becoming more data-driven, and utilising predictive, leading-edge technology.We're passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!We're looking for a Senior Customer Journey Manager to join our new lab, where you'll play a crucial role in product development, assisting the Senior Product Owners and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions.We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. The key responsibilities of the role Independently understands the end-to-end customer journeys across multiple areas within Consumer Relationships Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey. Defines high-level requirements and supports incubation of new solutions to address customer problems. Oversees the delivery of quality Customer Journey and process maps. Continually evaluates the effectiveness of the journey from a customer and business perspective using data-led insights. Lead a team of CJMs to deliver brilliant customer experiences - both line managing directly and coaching as the CJM Practice Lead for the Lab Work with our Engineering teams to work out the best solution to meet customer needs Displays a continuous improvement mentality to their journey. Coordinate cross functional alignment on journeys. Skills we're looking for Customer Journey Management - End to end design and optimisation of customer and colleague journeys Data & Insight - Strong analytical skills; ability to interpret data and drive evidence based decisions. Agile Delivery - Experience working in Agile environments; backlog shaping and iterative delivery. Technical Awareness - High level understanding of payments architecture and integrations. Regulatory Knowledge - Familiarity with Payments and KYC compliance requirements. Leadership - Validated ability to lead, coach and develop teams; drive change in complex environments. Stakeholder Management - Strong communication and influencing skills across technical and business teams. Problem Solving & Adaptability - Ability to navigate ambiguity and deliver solutions in fast paced settings. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:• A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Jan 09, 2026
Full time
Senior Customer Journey Manager page is loaded Senior Customer Journey Managerlocations: Manchestertime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 20, 2026 (13 days left to apply)job requisition id: 149586 End Date Monday 19 January 2026 Salary Range £76,194 - £89,640 Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Customer Journey Manager SALARY: £76,194 - £89,640 LOCATION: Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site listed above. About this opportunity This is a unique opportunity to work at the cutting edge of AI within the Group, helping define the blueprint for next-generation operations.We're the newly formed Hive Lab, an integral part of the amazing Colleague Channels Platform. Our mission is to innovate and enhance customer journeys and drive growth by leveraging cutting-edge Agentic AI solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.During 2025 we have delivered a Proof of Concept using the latest Agentic tech and have identified significant value for LBG. In 2026 we want to take this journey further - aiming to build this new capability while always looking for opportunities to innovate and go further for our customers and colleagues. This role presents an exciting opportunity to enhance customer value by becoming more data-driven, and utilising predictive, leading-edge technology.We're passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!We're looking for a Senior Customer Journey Manager to join our new lab, where you'll play a crucial role in product development, assisting the Senior Product Owners and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions.We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. The key responsibilities of the role Independently understands the end-to-end customer journeys across multiple areas within Consumer Relationships Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey. Defines high-level requirements and supports incubation of new solutions to address customer problems. Oversees the delivery of quality Customer Journey and process maps. Continually evaluates the effectiveness of the journey from a customer and business perspective using data-led insights. Lead a team of CJMs to deliver brilliant customer experiences - both line managing directly and coaching as the CJM Practice Lead for the Lab Work with our Engineering teams to work out the best solution to meet customer needs Displays a continuous improvement mentality to their journey. Coordinate cross functional alignment on journeys. Skills we're looking for Customer Journey Management - End to end design and optimisation of customer and colleague journeys Data & Insight - Strong analytical skills; ability to interpret data and drive evidence based decisions. Agile Delivery - Experience working in Agile environments; backlog shaping and iterative delivery. Technical Awareness - High level understanding of payments architecture and integrations. Regulatory Knowledge - Familiarity with Payments and KYC compliance requirements. Leadership - Validated ability to lead, coach and develop teams; drive change in complex environments. Stakeholder Management - Strong communication and influencing skills across technical and business teams. Problem Solving & Adaptability - Ability to navigate ambiguity and deliver solutions in fast paced settings. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.We also offer a wide-ranging benefits package, which includes:• A generous pension contribution of up to 15%• An annual performance-related bonus• Share schemes including free shares• Benefits you can adapt to your lifestyle, such as discounted shopping• 30 days' holiday, with bank holidays on top• A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
This is an exciting opportunity to join our dynamic product management team at ION.Product Manager/Business Analyst with product management responsibilities for the XTP Analytics/Clarus Charm (Charm) product globally. Key Responsibilities: Charm is IONS real-time high-performance risk and margin platform designed to solve the challenges of the new cleared and bilateral OTC derivatives market structure, in the context of regulatory reform since the Great Financial Crisis. As Product manager for Charm product, you will be responsible for: Planning, documenting executing on the strategic roadmap for the product and the integration of the product into the wider ION solutions Customer relationship Management Support new account sales with demonstrations of the Clarus product Project management and delivery of implementations Interface with Dev team for documenting and testing enhancements and bug fixes Required Skills, Experience and Qualifications: 7 to 12 years of experience of OTC Product Management within Capital Markets with ability to established credible senior relationships at prospective customers Extensive domain knowledge of Cleared and Bilateral OTC Derivatives markets, both in terms of regulation, market infrastructure and vendors Strong communication, inter-personal and presentation skills to conduct meetings with senior management at prospective customers and extensive track record of product demonstration experience to a wide range of customer and user profiles Project management ability to communicate and prioritize tasks and deliverables with customers and internal teams Preferred Skills: Strong Excel skills to build workbooks and prototypes that access XTP Analytics Clarus APIs Good python knowledge for product demonstrations and customer evaluations Good technical understanding of databases, cloud, servers, object-orientation and architectures for reliability and performance About ION: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Jan 09, 2026
Full time
This is an exciting opportunity to join our dynamic product management team at ION.Product Manager/Business Analyst with product management responsibilities for the XTP Analytics/Clarus Charm (Charm) product globally. Key Responsibilities: Charm is IONS real-time high-performance risk and margin platform designed to solve the challenges of the new cleared and bilateral OTC derivatives market structure, in the context of regulatory reform since the Great Financial Crisis. As Product manager for Charm product, you will be responsible for: Planning, documenting executing on the strategic roadmap for the product and the integration of the product into the wider ION solutions Customer relationship Management Support new account sales with demonstrations of the Clarus product Project management and delivery of implementations Interface with Dev team for documenting and testing enhancements and bug fixes Required Skills, Experience and Qualifications: 7 to 12 years of experience of OTC Product Management within Capital Markets with ability to established credible senior relationships at prospective customers Extensive domain knowledge of Cleared and Bilateral OTC Derivatives markets, both in terms of regulation, market infrastructure and vendors Strong communication, inter-personal and presentation skills to conduct meetings with senior management at prospective customers and extensive track record of product demonstration experience to a wide range of customer and user profiles Project management ability to communicate and prioritize tasks and deliverables with customers and internal teams Preferred Skills: Strong Excel skills to build workbooks and prototypes that access XTP Analytics Clarus APIs Good python knowledge for product demonstrations and customer evaluations Good technical understanding of databases, cloud, servers, object-orientation and architectures for reliability and performance About ION: We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. • Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
