Senior Delivery Lead Band B/PR3 Salary - £72,800 Hybrid - 2/3 days in Coventry or Manchester office Want to change the world? Choose a career that makes a difference At The Co-operative Bank we're proud to be different. We're proud ofour values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about. We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank. We promote a hybrid working environment, which means you will work at either our office in Manchester or Coventry 2-3 times a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. The role: As The Co-operative Bank and Coventry Building Society come together as one organisation, we are embarking on an exciting period of integration and transformation. This role will play a key part in overseeing and driving the definition, planning, direction and delivery of medium to large scale integration projects, ensuring alignment with stakeholder expectations and organisational objectives. The successful candidate will ensure projects are delivered to agreed time, cost and quality standards, supporting a seamless transition and laying the foundation for further strategic initiatives in the year ahead. Key Accountabilities: Define and deliver project objectives - Establish and agree project deliverables, critical success factors, and measurable outcomes to enable effective planning, execution, and benefit realisation. Engage and align stakeholders - Collaborate with Project Sponsors, IT leaders, and Delivery Leads to define change requirements, ensure business readiness, and maintain strong relationships for effective issue resolution. Ensure financial and supplier control - Oversee budgets, forecasts, and 3rd party cost models, driving value for money through rigorous cost management and supplier performance oversight. Maintain governance and delivery standards - Manage projects in line with approved methodologies and governance frameworks, ensuring proactive RAIDDA management to deliver agreed outcomes on time, within scope, and budget. Plan and support implementation - Develop and maintain project plans, manage handover to business-as-usual, and capture ongoing IT run costs to support sustainable delivery and benefit realisation. Knowledge, Skills and Experience Required: Project Management - Demonstrable experience delivering £1m-£2m projects using Waterfall and Agile; project management qualification desirable. Technical Delivery - Strong track record managing technical projects and 3rd party suppliers in large, complex, and ideally regulated environments (financial services preferred). Governance & Planning - Good knowledge of project governance, frameworks, and risk/issue control; skilled in planning and tracking with Microsoft Project. Leadership & Communication - Proven ability to lead virtual teams with strong stakeholder engagement, influencing, and presentation skills at senior levels. Commercial & Customer Focus - Solid financial and cost management skills with awareness of commercial, legislative, and regulatory requirements; promotes a strong customer-focused culture. What You Can Expect From Us: Flexible and home working options 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days Competitive pension with up to 10% employer contribution Income protection / life assurance Commitment from employers on continued learning & development Wellbeing support offers mental health support, physiotherapy, GP's for both you and your family. 2 paid days for volunteering per year 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme. Family friendly policies and supportive working environment Colleague network groups committed to inclusion and diversity within our Bank. We can only consider candidates with the right to work in the UK at this time. Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. If you require more information or this document in a different format, please contact As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
Jan 08, 2026
Full time
Senior Delivery Lead Band B/PR3 Salary - £72,800 Hybrid - 2/3 days in Coventry or Manchester office Want to change the world? Choose a career that makes a difference At The Co-operative Bank we're proud to be different. We're proud ofour values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about. We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank. We promote a hybrid working environment, which means you will work at either our office in Manchester or Coventry 2-3 times a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. The role: As The Co-operative Bank and Coventry Building Society come together as one organisation, we are embarking on an exciting period of integration and transformation. This role will play a key part in overseeing and driving the definition, planning, direction and delivery of medium to large scale integration projects, ensuring alignment with stakeholder expectations and organisational objectives. The successful candidate will ensure projects are delivered to agreed time, cost and quality standards, supporting a seamless transition and laying the foundation for further strategic initiatives in the year ahead. Key Accountabilities: Define and deliver project objectives - Establish and agree project deliverables, critical success factors, and measurable outcomes to enable effective planning, execution, and benefit realisation. Engage and align stakeholders - Collaborate with Project Sponsors, IT leaders, and Delivery Leads to define change requirements, ensure business readiness, and maintain strong relationships for effective issue resolution. Ensure financial and supplier control - Oversee budgets, forecasts, and 3rd party cost models, driving value for money through rigorous cost management and supplier performance oversight. Maintain governance and delivery standards - Manage projects in line with approved methodologies and governance frameworks, ensuring proactive RAIDDA management to deliver agreed outcomes on time, within scope, and budget. Plan and support implementation - Develop and maintain project plans, manage handover to business-as-usual, and capture ongoing IT run costs to support sustainable delivery and benefit realisation. Knowledge, Skills and Experience Required: Project Management - Demonstrable experience delivering £1m-£2m projects using Waterfall and Agile; project management qualification desirable. Technical Delivery - Strong track record managing technical projects and 3rd party suppliers in large, complex, and ideally regulated environments (financial services preferred). Governance & Planning - Good knowledge of project governance, frameworks, and risk/issue control; skilled in planning and tracking with Microsoft Project. Leadership & Communication - Proven ability to lead virtual teams with strong stakeholder engagement, influencing, and presentation skills at senior levels. Commercial & Customer Focus - Solid financial and cost management skills with awareness of commercial, legislative, and regulatory requirements; promotes a strong customer-focused culture. What You Can Expect From Us: Flexible and home working options 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days Competitive pension with up to 10% employer contribution Income protection / life assurance Commitment from employers on continued learning & development Wellbeing support offers mental health support, physiotherapy, GP's for both you and your family. 2 paid days for volunteering per year 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme. Family friendly policies and supportive working environment Colleague network groups committed to inclusion and diversity within our Bank. We can only consider candidates with the right to work in the UK at this time. Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. If you require more information or this document in a different format, please contact As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Jan 08, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
JOB DETAILS Job Title: Production Manager, GCC Reports To: General Manager RWS Global Middle East Place of Work: GCC Other: Full Time ABOUT RWS GLOBAL As the world's largest producer of groundbreaking live entertainment, and a leading force in the themed entertainment industry, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports. Headquartered in New York, London, Cincinnati, Orlando, Sydney, and Riyadh, with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end to end services from ideation to operations, RWS Global's team of world class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca Cola Company, Commonwealth Games, Crayola, Europa Park Resort, Ferrari World Abu Dhabi, The FRIENDS Experience by Original X Productions, Hard RockResorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney's The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit JOB OVERVIEW The Production Manager is responsible for managing the day to day operations of live entertainment productions across the Middle East and APAC regions, including coordinating logistics, managing production schedules, and overseeing all technical and operational aspects. This role requires a detail oriented professional who can efficiently manage resources, cast, crew, and equipment to ensure seamless execution of projects. The Production Manager will collaborate closely with producers, project managers, directors, technical teams, vendors and clients to deliver high quality content that aligns with the creative vision and budgetary constraints. The Production Manager will also communicate closely with and have direct accountability for the client relationship. KEY RESPONSIBILITIES Relationship Management: Provides world class customer service, prioritizing client satisfaction at all times. Production Planning & Scheduling: Develop detailed production schedules, timelines, and workflows for various projects, ensuring all elements are planned, organized, and executed on time and within scope. Resource Management: Oversee the allocation of resources, including crew, equipment, vendors and site location logistics to ensure optimal use of assets for each production. Budget Management: Day to day management of the production budget, tracking costs, managing expenses, and negotiating with vendors and suppliers to ensure cost effective operations. Vendor & Contractor Management: Manage relationships with external vendors, freelancers, talent and contractors, including negotiating contracts, managing deliverables, and ensuring compliance with production standards. Crew Coordination: Hire, schedule, and manage production crews and technical personnel, ensuring they are fully briefed and equipped for each production. Logistics & Operations: Coordinate all site logistics, including venue coordination, permitting, transportation, equipment and production asset installation. Technical Oversight: Work teams to oversee the setup, operation, and strike of production equipment, including video, lighting, sound, scenic, SFX and other technical systems. Quality Control: Ensure all productions meet the highest standards of quality and safety, conducting site checks and troubleshooting issues in real time. Health & Safety Compliance: Implement and enforce health and safety protocols on site, ensuring all crew members adhere to guidelines to maintain a safe working environment. Risk Management: Identify and mitigate potential risks associated with production activities, developing contingency plans to address technical, operational, or scheduling challenges. Documentation & Reporting: Maintain detailed production records, including call sheets, daily progress reports, expense logs and equipment inventories, providing clear and accurate documentation of all production activities. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. QUALIFICATIONS & SKILLS Degree in Arts Administration, Production, Film, Media, Sports, Communications, or a related field; equivalent professional experience considered. 5+ years of experience in production management within sports, entertainment, or live event industries. Excellent verbal and written communication skills. Strong knowledge of live entertainment experience production processes, equipment, logistics and programming. Proficiency in project management software and tools, such as Wrike, Microsoft Project, Asana, Trello, or equivalent. Familiarity with health and safety regulations and best practices in production environments. Flexibility to work evenings, weekends, and holidays as required. CHARACTER ATTRIBUTES Leadership: Enables project team members to achieve collective results through planning, collaboration, and confident decision making. Strong Communicator: Able to provide clear direction to team members, crew, talent, vendors, and stakeholders, ensuring clear understanding and alignment across all project activities. Highly Organized: Exceptional at planning and managing complex schedules and resources. Detail Oriented: Attentive to all parts of the project process. Team Oriented: Works collaboratively with diverse teams, fostering a positive working environment that encourages cooperation and communication. Proactive Problem Solver: Anticipate potential challenges and develop thoughtful contingency plans to quickly address project challenges to client satisfaction. Decisive: Confident in making quick, informed decisions. Adaptable: Flexible to last minute changes, unforeseen challenges, or evolving project needs. Professional Attitude: Effectively navigate high stress situations. Representing yourself, the project and RWS in the most positive way. Resourceful: Finds creative solutions to optimize resources, manage costs, and maintain quality, within budget parameters. Budget Conscious: Ability to create and track budgets, expenses, P&L, negotiate with vendors and find cost effective solutions to project challenges. Safety Focused: Prioritizes health and safety of all project team members, enforcing protocols and ensuring compliance with industry regulations and codes. Time Management: Capable of handling multiple projects simultaneously, ensuring all project deliverables are completed on schedule. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Ethical & Professional: Upholds high standards of professionalism, integrity, and accountability. COMPANY BENEFITS Competitive Salary Flexible working schedule and remote work options Company 401K Health Benefits - Medical, Dental, and Vision Collaborative and inclusive work environment Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others. While this is intended to be an accurate description of the job, this is not necessarily a comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it, and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Jan 07, 2026
Full time
JOB DETAILS Job Title: Production Manager, GCC Reports To: General Manager RWS Global Middle East Place of Work: GCC Other: Full Time ABOUT RWS GLOBAL As the world's largest producer of groundbreaking live entertainment, and a leading force in the themed entertainment industry, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports. Headquartered in New York, London, Cincinnati, Orlando, Sydney, and Riyadh, with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end to end services from ideation to operations, RWS Global's team of world class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca Cola Company, Commonwealth Games, Crayola, Europa Park Resort, Ferrari World Abu Dhabi, The FRIENDS Experience by Original X Productions, Hard RockResorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney's The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit JOB OVERVIEW The Production Manager is responsible for managing the day to day operations of live entertainment productions across the Middle East and APAC regions, including coordinating logistics, managing production schedules, and overseeing all technical and operational aspects. This role requires a detail oriented professional who can efficiently manage resources, cast, crew, and equipment to ensure seamless execution of projects. The Production Manager will collaborate closely with producers, project managers, directors, technical teams, vendors and clients to deliver high quality content that aligns with the creative vision and budgetary constraints. The Production Manager will also communicate closely with and have direct accountability for the client relationship. KEY RESPONSIBILITIES Relationship Management: Provides world class customer service, prioritizing client satisfaction at all times. Production Planning & Scheduling: Develop detailed production schedules, timelines, and workflows for various projects, ensuring all elements are planned, organized, and executed on time and within scope. Resource Management: Oversee the allocation of resources, including crew, equipment, vendors and site location logistics to ensure optimal use of assets for each production. Budget Management: Day to day management of the production budget, tracking costs, managing expenses, and negotiating with vendors and suppliers to ensure cost effective operations. Vendor & Contractor Management: Manage relationships with external vendors, freelancers, talent and contractors, including negotiating contracts, managing deliverables, and ensuring compliance with production standards. Crew Coordination: Hire, schedule, and manage production crews and technical personnel, ensuring they are fully briefed and equipped for each production. Logistics & Operations: Coordinate all site logistics, including venue coordination, permitting, transportation, equipment and production asset installation. Technical Oversight: Work teams to oversee the setup, operation, and strike of production equipment, including video, lighting, sound, scenic, SFX and other technical systems. Quality Control: Ensure all productions meet the highest standards of quality and safety, conducting site checks and troubleshooting issues in real time. Health & Safety Compliance: Implement and enforce health and safety protocols on site, ensuring all crew members adhere to guidelines to maintain a safe working environment. Risk Management: Identify and mitigate potential risks associated with production activities, developing contingency plans to address technical, operational, or scheduling challenges. Documentation & Reporting: Maintain detailed production records, including call sheets, daily progress reports, expense logs and equipment inventories, providing clear and accurate documentation of all production activities. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. QUALIFICATIONS & SKILLS Degree in Arts Administration, Production, Film, Media, Sports, Communications, or a related field; equivalent professional experience considered. 5+ years of experience in production management within sports, entertainment, or live event industries. Excellent verbal and written communication skills. Strong knowledge of live entertainment experience production processes, equipment, logistics and programming. Proficiency in project management software and tools, such as Wrike, Microsoft Project, Asana, Trello, or equivalent. Familiarity with health and safety regulations and best practices in production environments. Flexibility to work evenings, weekends, and holidays as required. CHARACTER ATTRIBUTES Leadership: Enables project team members to achieve collective results through planning, collaboration, and confident decision making. Strong Communicator: Able to provide clear direction to team members, crew, talent, vendors, and stakeholders, ensuring clear understanding and alignment across all project activities. Highly Organized: Exceptional at planning and managing complex schedules and resources. Detail Oriented: Attentive to all parts of the project process. Team Oriented: Works collaboratively with diverse teams, fostering a positive working environment that encourages cooperation and communication. Proactive Problem Solver: Anticipate potential challenges and develop thoughtful contingency plans to quickly address project challenges to client satisfaction. Decisive: Confident in making quick, informed decisions. Adaptable: Flexible to last minute changes, unforeseen challenges, or evolving project needs. Professional Attitude: Effectively navigate high stress situations. Representing yourself, the project and RWS in the most positive way. Resourceful: Finds creative solutions to optimize resources, manage costs, and maintain quality, within budget parameters. Budget Conscious: Ability to create and track budgets, expenses, P&L, negotiate with vendors and find cost effective solutions to project challenges. Safety Focused: Prioritizes health and safety of all project team members, enforcing protocols and ensuring compliance with industry regulations and codes. Time Management: Capable of handling multiple projects simultaneously, ensuring all project deliverables are completed on schedule. Flexible Schedule: Project locations span the globe and may require extended hours which include work over weekends and holidays and include international travel to project site locations as needed. Ethical & Professional: Upholds high standards of professionalism, integrity, and accountability. COMPANY BENEFITS Competitive Salary Flexible working schedule and remote work options Company 401K Health Benefits - Medical, Dental, and Vision Collaborative and inclusive work environment Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others. While this is intended to be an accurate description of the job, this is not necessarily a comprehensive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it, and hire it. All differences are welcome here. We know for a fact that each employee's individual background, life experiences, knowledge, self expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Finance Business Partner - Retail Costs & Service charge page is loaded Finance Business Partner - Retail Costs & Service chargelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R# We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe.Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life.We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.Places where life happens. Where businesses grow. And where cities are defined. Location: The role is based in London, Victoria. The role offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager to find the best fit for both you and the role. The Team Reporting into the Finance Director - Retail, the role will work closely with the other Finance Business Partners, the Commercial Planning & Performance team and FP&A. Key business partners will be the Head of Consumer, Head of Retail Operations and the relevant Asset Directors. The role Business partner aligned to ExCo members - Head of Consumer, Head of Retail Operations, as well as partnering on specific assets with Asset Directors Manage performance and develop financial plans for Retail's cost-base and commercialisation activities, working across the portfolio to drive performance through analysis and initiatives to drive income Principle Accountabilities Act as a key business partner to ExCo members, business leads, Asset Managers and Directors across cost, service charge and allocated asset portfolios, providing robust challenge and influencing delivery of financial KPIs. Lead budgeting and forecasting for the portfolio, ensuring submissions are realistic yet challenging, benchmarked against best practice, and supported by scenario planning with clear articulation of risks, opportunities and trade-offs. Work closely with Commercial FP&A to design and deliver forward-looking executive reports, insightful analysis and exception reporting that enable informed decisions and identify opportunities to enhance portfolio performance. Serve as the primary strategic partner to business leads, translating monthly results into actionable plans to improve NRI, margin and KPI trends, and presenting clear options for performance improvement. Drive commercial performance across cost, service charge, commercialisation and assets, challenging teams to deliver better outcomes and embedding a culture of continuous improvement. Provide financial analysis to support decision-making, including lease and investment appraisals and ad hoc reviews, ensuring recommendations drive optimal returns. Coordinate Post Investment Reviews for key leasing deals and investments, documenting lessons learned and ensuring implementation by action owners. Maintain strong compliance and control frameworks, ensuring approval processes are followed and risks mitigated. Support external reporting deliverables (including valuations) with accurate data and insightful commentary, and review JV reporting to meet contractual obligations. Act as financial lead for leasing, standardising lease approval outputs and challenging assumptions to maximise returns. Ensure accuracy of financial and non-financial data sources, holding business owners accountable for timely updates and corrections. Develop the Commercial Performance & Planning team, building commercial acumen, focusing on insight-driven outputs, and providing constructive feedback to enhance effectiveness. Your skills, experience and qualifications: Essential Criteria Fully Qualified Accountant PQE (ACA, CIMA, ACCA) Previous business partnering experience with demonstratable examples of outputs driving improvements & performance in a business Strong commercial acumen Budgeting and Forecasting experience Strong relationship building and stakeholder management # Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing find out more about our approach, visit our . Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via
Jan 07, 2026
Full time
Finance Business Partner - Retail Costs & Service charge page is loaded Finance Business Partner - Retail Costs & Service chargelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R# We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe.Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life.We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.Places where life happens. Where businesses grow. And where cities are defined. Location: The role is based in London, Victoria. The role offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager to find the best fit for both you and the role. The Team Reporting into the Finance Director - Retail, the role will work closely with the other Finance Business Partners, the Commercial Planning & Performance team and FP&A. Key business partners will be the Head of Consumer, Head of Retail Operations and the relevant Asset Directors. The role Business partner aligned to ExCo members - Head of Consumer, Head of Retail Operations, as well as partnering on specific assets with Asset Directors Manage performance and develop financial plans for Retail's cost-base and commercialisation activities, working across the portfolio to drive performance through analysis and initiatives to drive income Principle Accountabilities Act as a key business partner to ExCo members, business leads, Asset Managers and Directors across cost, service charge and allocated asset portfolios, providing robust challenge and influencing delivery of financial KPIs. Lead budgeting and forecasting for the portfolio, ensuring submissions are realistic yet challenging, benchmarked against best practice, and supported by scenario planning with clear articulation of risks, opportunities and trade-offs. Work closely with Commercial FP&A to design and deliver forward-looking executive reports, insightful analysis and exception reporting that enable informed decisions and identify opportunities to enhance portfolio performance. Serve as the primary strategic partner to business leads, translating monthly results into actionable plans to improve NRI, margin and KPI trends, and presenting clear options for performance improvement. Drive commercial performance across cost, service charge, commercialisation and assets, challenging teams to deliver better outcomes and embedding a culture of continuous improvement. Provide financial analysis to support decision-making, including lease and investment appraisals and ad hoc reviews, ensuring recommendations drive optimal returns. Coordinate Post Investment Reviews for key leasing deals and investments, documenting lessons learned and ensuring implementation by action owners. Maintain strong compliance and control frameworks, ensuring approval processes are followed and risks mitigated. Support external reporting deliverables (including valuations) with accurate data and insightful commentary, and review JV reporting to meet contractual obligations. Act as financial lead for leasing, standardising lease approval outputs and challenging assumptions to maximise returns. Ensure accuracy of financial and non-financial data sources, holding business owners accountable for timely updates and corrections. Develop the Commercial Performance & Planning team, building commercial acumen, focusing on insight-driven outputs, and providing constructive feedback to enhance effectiveness. Your skills, experience and qualifications: Essential Criteria Fully Qualified Accountant PQE (ACA, CIMA, ACCA) Previous business partnering experience with demonstratable examples of outputs driving improvements & performance in a business Strong commercial acumen Budgeting and Forecasting experience Strong relationship building and stakeholder management # Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing find out more about our approach, visit our . Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
Jan 07, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
Jan 07, 2026
Full time
An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - . We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools. By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience. Job responsibilities Operational To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use. To ensure that maximum utilisation of accommodation is achieved. To respond to all accommodation enquiries in a timely manner. To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space. To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to 5K To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancy sheets. To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking of inventories of all estates assets. To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate. General Any other duties consistent with the grade that may be allocated from time to time by the head of service. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together. Person Specification Qualifications Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. An ability to undertake future training Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the provision of accommodation Skills and Knowledge Perform under pressure. Task focused. Customer/service user thinking/focus. Positive communicator with a can do attitude. Evidence of the ability to plan and prioritise work to meet own and department deadlines. Ability to take responsibility and be accountable. Knowledge of facilities/clinical practices and processes Personal Attributes Work as part of a team Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead Action - My Accountability, My Responsibility Respect - Respect Our Resources: People, Time and Money Everyone - Work Together, Achieve Together). Willingness and ability to work across different sites and travel to alternative sites and across the community as required. Knowledge of Estates and Facilities /Clinical practice and processes would be helpful. Experience Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. Experience of creating, analysing and interpreting data in IT packages. Experience of producing performance reports. Experience of working with a diverse range of staff. Experience of working with KPIs. Experience of being able to work unsupervised Previous experience in a similar post within a healthcare/hospitality environment. Experience of using an electronic booking system to source, track and generate relevant information. To have used computerised audit systems and handheld technology in a working environment. Experience of National and NHS legislation and guidance relating to the Associate Director of Estates and Facilities
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description Are you an architect, interior designer, or real estate professional ready for something new? As a global leading real estate firm, Colliers is redefining workplace strategy worldwide, helping organisations rethink where they work, how much space they need, and how their workplaces should function in an increasingly complex, hybrid, and sustainability-driven landscape. To support this shift, Colliers has created Reworks: an end-to-end solution for measuring workplace performance, planning, and design in one centralized AI-assisted platform. As a startup within Colliers, Reworks combines the agility of a tech venture with the reach and expertise of a global real estate leader. Soft launched with select customers in 2024, Reworks is preparing for a global launch in Q4 2025. We are hiring a Space Planning Lead to join the Reworks team. This role is ideal for a proactive professional who's comfortable with cutting edge space planning tools and technologies, thrives in a fast-paced international environment, and enjoys working with global clients to bring their requirements to life visually. You'll lead and manage the development and delivery of space plans, test fits, and layouts for major global clients, working closely with customers and Reworks team members to deliver clear, compliant designs in 2D and 3D. Using Reworks and third-party AI-assisted technologies, you'll drive projects with confidence, creativity, and a strong sense of ownership. Key Responsibilities Partner with customer global real estate, design, and project teams to translate workplace needs into detailed space plans, test fits, and layouts, using AI-assisted technologies to deliver fast, accurate solutions aligned with requirements, brand identity, and design standards. Connect design insights and performance metrics to plans, ensuring clarity and impact. Present concepts and recommendations clearly to stakeholders, lead feedback sessions, document outcomes, and manage revisions. Support customer onboarding to ensure successful adoption. Manage multiple projects with precision and consistency. Work closely with internal teams and Customer Success to coordinate delivery, share updates, and ensure consistent customer experience. Guide and train new space planning team members and manage a growing team of space planners over time. Drive the use, evolution and improvement of Reworks and third party technologies. Stay ahead of workplace trends, standards, and best practices. Qualifications Degree in Architecture, Interior Design, or a related field. Proficiency in Revit and AutoCAD; experience with CAFM/IWMS, visualization software, or scripting tools (e.g. Hypar, Enscape, Dynamo) is a plus. Experience working at a similar level in office space planning, test fits, or workplace design within a corporate real estate or design/architecture firm. Solid understanding of building codes and regulations with accountability for floor plan accuracy. Strong analytical, problem solving, and organizational skills with keen attention to detail. Clear and confident communicator with strong presentation skills and experience engaging stakeholders. Proven ability to work independently, manage multiple projects, and deliver high-quality outcomes under tight deadlines. Interest in technology, innovation, and data driven workplace design. Comfortable in a fast paced, multicultural, and globally distributed team environment. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity. We are not engaging with recruitment agencies at this time. Unsolicited CVs will not be considered and treated as gifts.
Jan 07, 2026
Full time
Company Description Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types. The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland. Job Description Are you an architect, interior designer, or real estate professional ready for something new? As a global leading real estate firm, Colliers is redefining workplace strategy worldwide, helping organisations rethink where they work, how much space they need, and how their workplaces should function in an increasingly complex, hybrid, and sustainability-driven landscape. To support this shift, Colliers has created Reworks: an end-to-end solution for measuring workplace performance, planning, and design in one centralized AI-assisted platform. As a startup within Colliers, Reworks combines the agility of a tech venture with the reach and expertise of a global real estate leader. Soft launched with select customers in 2024, Reworks is preparing for a global launch in Q4 2025. We are hiring a Space Planning Lead to join the Reworks team. This role is ideal for a proactive professional who's comfortable with cutting edge space planning tools and technologies, thrives in a fast-paced international environment, and enjoys working with global clients to bring their requirements to life visually. You'll lead and manage the development and delivery of space plans, test fits, and layouts for major global clients, working closely with customers and Reworks team members to deliver clear, compliant designs in 2D and 3D. Using Reworks and third-party AI-assisted technologies, you'll drive projects with confidence, creativity, and a strong sense of ownership. Key Responsibilities Partner with customer global real estate, design, and project teams to translate workplace needs into detailed space plans, test fits, and layouts, using AI-assisted technologies to deliver fast, accurate solutions aligned with requirements, brand identity, and design standards. Connect design insights and performance metrics to plans, ensuring clarity and impact. Present concepts and recommendations clearly to stakeholders, lead feedback sessions, document outcomes, and manage revisions. Support customer onboarding to ensure successful adoption. Manage multiple projects with precision and consistency. Work closely with internal teams and Customer Success to coordinate delivery, share updates, and ensure consistent customer experience. Guide and train new space planning team members and manage a growing team of space planners over time. Drive the use, evolution and improvement of Reworks and third party technologies. Stay ahead of workplace trends, standards, and best practices. Qualifications Degree in Architecture, Interior Design, or a related field. Proficiency in Revit and AutoCAD; experience with CAFM/IWMS, visualization software, or scripting tools (e.g. Hypar, Enscape, Dynamo) is a plus. Experience working at a similar level in office space planning, test fits, or workplace design within a corporate real estate or design/architecture firm. Solid understanding of building codes and regulations with accountability for floor plan accuracy. Strong analytical, problem solving, and organizational skills with keen attention to detail. Clear and confident communicator with strong presentation skills and experience engaging stakeholders. Proven ability to work independently, manage multiple projects, and deliver high-quality outcomes under tight deadlines. Interest in technology, innovation, and data driven workplace design. Comfortable in a fast paced, multicultural, and globally distributed team environment. Additional Information Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with the Equality Act 2010. At Colliers, we empower people to perform at their best. As a Disability Confident Employer, we want every candidate to feel welcome. If anything would help you take part in our process, such as extra time or rest breaks, step free access, or a different interview format, please tell us in your application. You are not expected to share a diagnosis or medical history. Colliers is proud to be an equal opportunities employer. We do not discriminate on the basis of age; disability; gender; gender reassignment; marriage and civil partnership; pregnancy and maternity; race (including colour, nationality and ethnic or national origins); religion or belief; sex; or sexual orientation. We also value diverse experience and neurodiversity. We are not engaging with recruitment agencies at this time. Unsolicited CVs will not be considered and treated as gifts.
Service Manager Reports to: Account Manager Location: Central London Contract: Full-time Salary: £32,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Jan 07, 2026
Full time
Service Manager Reports to: Account Manager Location: Central London Contract: Full-time Salary: £32,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Jan 07, 2026
Full time
Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management & Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% training compliance. Motivate, support, and develop site-based staff, fostering a positive and inclusive working environment. Approve and record leave requests promptly to maintain service continuity. Address performance, absence, or conduct issues in line with company procedures. Operational Delivery Ensure daily cleaning operations meet contract specifications and company standards. Ensure all staff actively use Timegate for attendance and rota management, maintaining at least 90% active usage. Check that all required cleaning materials and equipment are available and in good working order at each site. For designated sites, monitor and order client consumables as required. Address and resolve day-to-day operational issues on site, including health and safety matters. Maintain up-to-date cleaning schedules, frequency charts, and site documentation in line with BICSc standards. Payroll & Administration Accurately record attendance and hours worked for all staff. Upload wage and payroll data for the team, ensuring accuracy and timely submission. Investigate and resolve payroll discrepancies at site level. Manage variation orders, site changes, and labour cost adjustments within agreed budgets. Support Finance and the People Team with timely updates on new starters, leavers, and pay changes. Health & Safety & Compliance Promote a zero-harm culture and ensure safe working practices at all times. Conduct regular site health and safety checks and address hazards immediately. Maintain up-to-date health and safety documentation, including COSHH sheets, MSDS data, and PPE availability at all sites. Record and close out incidents, near misses, and accidents promptly. Ensure training and compliance documentation is complete and available for audit. Mobilisation & Demobilisation Support the Account Manager in the mobilisation of new contracts or service transitions. Ensure staff are recruited, trained, and equipped prior to start dates. Confirm all site documentation, method statements, and COSHH information are in place. Verify that uniforms, equipment, and materials are ready and functional before go-live. Assist in establishing site-specific KPIs, SLAs, and reporting requirements. Ensure all equipment, uniforms, and materials are collected on the final day of service. Confirm subcontracted services and supplier arrangements are terminated on time. Return keys, passes, and documentation promptly to Head Office. Support completion of client exit surveys and capture lessons learned. Environmental Responsibility Promote the use of sustainable products and eco-friendly cleaning solutions. Reduce chemical usage by implementing non-chemical alternatives where possible. Track product usage and promote Preferred Product compliance. Encourage recycling and reduction of microfibre waste through correct laundering and reuse. Share sustainability progress and initiatives with the Account Manager. Social Value & Fair Pay Foster a positive, inclusive, and respectful working environment. Encourage adoption of the Real Living Wage across sites. Promote diversity, equity, and inclusion in recruitment and daily operations. Recognise and celebrate staff achievements through Above & Beyond awards. Identify team members for promotion or further development. Support local communities by identifying opportunities for social impact or employment partnerships. Collaboration & Communication Work closely with the Account Manager to ensure operational objectives are met. Attend regular meetings with the Account Manager to review site performance and improvement plans. Communicate updates, changes, and key messages clearly to site teams. Support sharing of best practices and lessons learned across the portfolio. Reporting & Continuous Improvement Maintain accurate records of inspections, audits, incidents, and corrective actions. Use site data to identify trends and implement improvement plans. Provide updates on site performance, payroll, and training compliance as required. Participate in review meetings to assess progress against KPIs and SLAs. Employee Relations Support investigations, disciplinary meetings, and hearings in line with company policy. Handle people-related matters sensitively and fairly, escalating where necessary to the Account Manager or People Team. Coach Supervisors and Team Leaders on performance management, attendance, and conflict resolution. Maintain confidentiality and professionalism in all employee matters. Values & Culture Model and reinforce Our Client s Teamship Code and Core Values in all interactions. Act with integrity, respect, fairness, and a pioneering spirit. Lead by example, build trust, and foster a culture that empowers, leads, and delights. Responsibility Matrix The detailed allocation of responsibilities, including who leads, supports, oversees, or assists on specific tasks, is set out in Our Client s Responsibility Matrix. This matrix is reviewed and updated as business needs evolve. In cases of overlap or ambiguity, the Responsibility Matrix and guidance from line management will clarify accountability. Key Measures of Success KPIs and objectives will be set and reviewed regularly in line with business priorities. These will be documented separately and form the basis for performance evaluation. Example areas include staffing levels, payroll accuracy, training compliance, health and safety, and operational standards.
Job title: Media and Communications Manager Contract: Maternity cover, 1 year from March 2026 Hours: Full time, 35 hours per week Reports to: Head of Communications Salary: £40-45k Location: New Penderel House, 283-288 High Holborn, London WC1V 7HP Working pattern: Hybrid working, with Tuesdays and Wednesdays based in the Holborn office and three days working from home Company Description PAGB is the consumer healthcare association. We represent manufacturers of branded over-the-counter (OTC) medicines, self-care medical devices, and food supplements in the UK. We empower self-care as the expert voice of the UK consumer healthcare industry. Working with Government, regulators and our members, we support the sector to responsibly navigate the ever-changing landscape, encouraging a fair and positive regulatory environment that supports product innovation, and promotes the contribution that self-care can make to people's health at no cost to the NHS. Established in 1919, PAGB has a long and distinguished track record as the industry self-regulatory body ensuring balanced and responsible marketing of self-care products. Role Description This is a full-time hybrid role, based in the London Area, United Kingdom, with the flexibility to work from home 3 days a week. The Media and Communications Manager, reporting into the Head of Communications, is responsible for the creation and delivery of PAGB's external, member and internal communications, overseeing media relations and the PAGB brand. Overall accountability To effectively manage all content on PAGB website and microsites To effectively manage the PAGB brand and visual identity To organise, co-ordinate and support PAGB events To manage all aspects of PAGB's media relations To be the first point of contact for all media enquiries To effectively market PAGB services, events and training To create, manage and oversee creation of PAGB newsletters To support internal communications Key areas of responsibility include: Website and digital communications Managing the PAGB website to ensure it is regularly updated with relevant information and content is optimised for search and user experience Proactively managing website on on-going basis to ensure that it is up to date and actively liaising with PAGB teams to gather information to update as needed Managing relationships with PAGB's website developers to ensure ongoing maintenance, updates and technical support are delivered effectively Managing relationships with PAGB's IT suppliers over domain name and security certificate renewals as required Managing the Health and Food Supplements Information Service (HSIS) website Managing website and communications data analytics and analysis Marketing communications Marketing communications to promote PAGB's services, events, and training to members and non-members using appropriate channels Developing and supporting communications via various media e.g. social media, podcasts and video Working with external agencies to deliver engaging videos and graphics to demonstrate PAGB's impact in key areas Managing PAGB's partnership with the OTC Marketing Awards and other external partners Organising, coordinating and/or supporting PAGB events as required Development of content to be used in marketing and corporate communications, including but not limited to surveys, reports and market research Writing and managing external award nominations for PAGB, projects or individuals Media relations First point of contact for media enquiries about consumer healthcare, over-the-counter medicines and medical devices and self-care Media issues management, developing messaging and response statements with the aim of ensuring coverage on the consumer healthcare industry and its products is fair and balanced Responding in a timely and compelling way to relevant external developments or media stories to generate proactive coverage which communicates our core messages Developing and delivering the media aspects of PAGB campaigns to promote self-care and amplify PAGB policy priorities and key messages Building, developing and maintaining high quality relationships with key target media across print, broadcast and online (national, consumer and trade) Building, developing and maintaining relationships with PAGB media experts Briefing PAGB spokespeople on key messages and organising media training as required Producing written briefings for PAGB spokespeople to support press interviews Media and communications activity to support regulatory initiatives, such as reclassification or safety issues Day-to-day contact for PAGB's retained media relations agency on the delivery of the Health and food Supplements Information Service (HSIS) Building relationships with PAGB members responsible who are responsible for media within their respective companies Managing and updating the Media Group Members on PAGB's Customer Relationship Management (CRM) system. Media monitoring Responsible for relationship with media monitoring service Responsible for identifying trends and flagging any areas of concern Identifying opportunities for PAGB experts via ResponseSource Regularly reporting on PAGB's coverage in the media by creating monthly media dashboards and generating statistics. Brand and design Responsible for PAGB's corporate branding, ensuring correct and consistent use Maintaining PAGB brand guidelines and document templates Using Photoshop and Canva to undertake basic design tasks inhouse Managing relationships with external designers and oversee design and production of corporate publications and documents Internal Communications Responsible for creating and generating content for internal staff newsletter Supporting monthly internal communications meetings Collaborating with other departments on internal changes, employee initiatives, and sharing company updates General Contributing to the development and delivery of PAGB's strategy, plans and activity Reporting monthly on activity and results to inform regular member value communications Ensuring work is produced in line with PAGB tone and brand guidelines Staying up to date with new developments and best practice in the media and public affairs fields Any other reasonable requests from your line manager or management team Occasionally respond to urgent media enquiries outside of normal working hours, where required Candidates applying should meet the below specifications: Essential Experience of writing and producing engaging content Experience of developing and managing websites, ideally using Wordpress Experience of writing and producing online content and email newsletters Experience of working with the media and liaising with journalists and external stakeholders Experience of writing impactful copy, including press releases, comment pieces, and quotes Understanding of branding and design principles Ability and willingness to work at both a strategic and operational level Desirable Interest in or experience of working in the UK healthcare sector/an understanding of the UK healthcare context Experience of working in a marketing or communications role Understanding of policy environment Skills Ability to work independently and as part of a small team, contributing ideas and assisting colleagues outside of own remit when appropriate A self-starter who can work on their own initiative Ability to absorb new and complex information quickly and communicate it effectively Excellent written/verbal communication and interpersonal skills Good organisational skills and excellent attention to detail Ability to be flexible, respond positively to change, work effectively under pressure and deal with conflicting priorities For further information or an informal discussion about the job role and candidate we are seeking, you can call Meghan Mathieson, Head of Communications at PAGB on (working days Monday, Tuesday and Thursday). To apply for the role, please email your CV and a cover letter of no more than 800 words detailing why you would be a good fit for the role and how you meet the criteria to .
Jan 07, 2026
Full time
Job title: Media and Communications Manager Contract: Maternity cover, 1 year from March 2026 Hours: Full time, 35 hours per week Reports to: Head of Communications Salary: £40-45k Location: New Penderel House, 283-288 High Holborn, London WC1V 7HP Working pattern: Hybrid working, with Tuesdays and Wednesdays based in the Holborn office and three days working from home Company Description PAGB is the consumer healthcare association. We represent manufacturers of branded over-the-counter (OTC) medicines, self-care medical devices, and food supplements in the UK. We empower self-care as the expert voice of the UK consumer healthcare industry. Working with Government, regulators and our members, we support the sector to responsibly navigate the ever-changing landscape, encouraging a fair and positive regulatory environment that supports product innovation, and promotes the contribution that self-care can make to people's health at no cost to the NHS. Established in 1919, PAGB has a long and distinguished track record as the industry self-regulatory body ensuring balanced and responsible marketing of self-care products. Role Description This is a full-time hybrid role, based in the London Area, United Kingdom, with the flexibility to work from home 3 days a week. The Media and Communications Manager, reporting into the Head of Communications, is responsible for the creation and delivery of PAGB's external, member and internal communications, overseeing media relations and the PAGB brand. Overall accountability To effectively manage all content on PAGB website and microsites To effectively manage the PAGB brand and visual identity To organise, co-ordinate and support PAGB events To manage all aspects of PAGB's media relations To be the first point of contact for all media enquiries To effectively market PAGB services, events and training To create, manage and oversee creation of PAGB newsletters To support internal communications Key areas of responsibility include: Website and digital communications Managing the PAGB website to ensure it is regularly updated with relevant information and content is optimised for search and user experience Proactively managing website on on-going basis to ensure that it is up to date and actively liaising with PAGB teams to gather information to update as needed Managing relationships with PAGB's website developers to ensure ongoing maintenance, updates and technical support are delivered effectively Managing relationships with PAGB's IT suppliers over domain name and security certificate renewals as required Managing the Health and Food Supplements Information Service (HSIS) website Managing website and communications data analytics and analysis Marketing communications Marketing communications to promote PAGB's services, events, and training to members and non-members using appropriate channels Developing and supporting communications via various media e.g. social media, podcasts and video Working with external agencies to deliver engaging videos and graphics to demonstrate PAGB's impact in key areas Managing PAGB's partnership with the OTC Marketing Awards and other external partners Organising, coordinating and/or supporting PAGB events as required Development of content to be used in marketing and corporate communications, including but not limited to surveys, reports and market research Writing and managing external award nominations for PAGB, projects or individuals Media relations First point of contact for media enquiries about consumer healthcare, over-the-counter medicines and medical devices and self-care Media issues management, developing messaging and response statements with the aim of ensuring coverage on the consumer healthcare industry and its products is fair and balanced Responding in a timely and compelling way to relevant external developments or media stories to generate proactive coverage which communicates our core messages Developing and delivering the media aspects of PAGB campaigns to promote self-care and amplify PAGB policy priorities and key messages Building, developing and maintaining high quality relationships with key target media across print, broadcast and online (national, consumer and trade) Building, developing and maintaining relationships with PAGB media experts Briefing PAGB spokespeople on key messages and organising media training as required Producing written briefings for PAGB spokespeople to support press interviews Media and communications activity to support regulatory initiatives, such as reclassification or safety issues Day-to-day contact for PAGB's retained media relations agency on the delivery of the Health and food Supplements Information Service (HSIS) Building relationships with PAGB members responsible who are responsible for media within their respective companies Managing and updating the Media Group Members on PAGB's Customer Relationship Management (CRM) system. Media monitoring Responsible for relationship with media monitoring service Responsible for identifying trends and flagging any areas of concern Identifying opportunities for PAGB experts via ResponseSource Regularly reporting on PAGB's coverage in the media by creating monthly media dashboards and generating statistics. Brand and design Responsible for PAGB's corporate branding, ensuring correct and consistent use Maintaining PAGB brand guidelines and document templates Using Photoshop and Canva to undertake basic design tasks inhouse Managing relationships with external designers and oversee design and production of corporate publications and documents Internal Communications Responsible for creating and generating content for internal staff newsletter Supporting monthly internal communications meetings Collaborating with other departments on internal changes, employee initiatives, and sharing company updates General Contributing to the development and delivery of PAGB's strategy, plans and activity Reporting monthly on activity and results to inform regular member value communications Ensuring work is produced in line with PAGB tone and brand guidelines Staying up to date with new developments and best practice in the media and public affairs fields Any other reasonable requests from your line manager or management team Occasionally respond to urgent media enquiries outside of normal working hours, where required Candidates applying should meet the below specifications: Essential Experience of writing and producing engaging content Experience of developing and managing websites, ideally using Wordpress Experience of writing and producing online content and email newsletters Experience of working with the media and liaising with journalists and external stakeholders Experience of writing impactful copy, including press releases, comment pieces, and quotes Understanding of branding and design principles Ability and willingness to work at both a strategic and operational level Desirable Interest in or experience of working in the UK healthcare sector/an understanding of the UK healthcare context Experience of working in a marketing or communications role Understanding of policy environment Skills Ability to work independently and as part of a small team, contributing ideas and assisting colleagues outside of own remit when appropriate A self-starter who can work on their own initiative Ability to absorb new and complex information quickly and communicate it effectively Excellent written/verbal communication and interpersonal skills Good organisational skills and excellent attention to detail Ability to be flexible, respond positively to change, work effectively under pressure and deal with conflicting priorities For further information or an informal discussion about the job role and candidate we are seeking, you can call Meghan Mathieson, Head of Communications at PAGB on (working days Monday, Tuesday and Thursday). To apply for the role, please email your CV and a cover letter of no more than 800 words detailing why you would be a good fit for the role and how you meet the criteria to .
Senior Underwriter Leatherhead, Surrey Why work for us? Competitive salary £55,000 to £70,000 per annum A workplace pension scheme Hybrid working, with collaborative days in our Leatherhead office 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata) Private health and dental cover Support and investment in your personal development 24/7 access to Employee Assistance Programme and Mental Health First Aiders What we do Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We're a multi award winning business lending more than £5.5 billion to over 2.9 million customers through a network of almost three thousand partners and growing. Certified as a Great Place to Work, we're a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.1 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we're hiring a Senior Underwriter to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Underwriting Manager, you'll provide commercially based lending decisions based on detailed analysis of customer accounts and information, ensuring that these decisions comply with regulations and PCL processes. Responsibilities Manage a group of underwriters to deliver credit decisions and undertake people leader responsibilities such as objectives, performance management, 1 2 1s and mid year / end of year appraisals Assist the Underwriting Manager with day to day tasks, deputising as appropriate Underwrite cases within your individual mandate, adhering to policies and internal and external service level agreements Review renewals, in line with service commitments Responsible for analysis and preparation of large value cases outside of mandate level, providing recommendations Review customer credit reports, balance sheets, accounts and cash flow models to assess level of risk, underwriting appropriately Work collaboratively with the sales team and partners to understand requirements, developing business opportunities within the risk appetite of the company Continuously look for improvements to processes to maximise relationships Qualifications Significant experience within a similar credit underwriting position Team leadership experience; collaborating, developing and coaching team members Ability to cope with large volumes Ability to read unaudited balance sheets, cash flow statements and other financial reports Highly numerate with high levels of accuracy and attention to detail Clear and concise summarisation of proposals Ideal experience of instalment credit Equal Opportunities & Support Premium Credit is an equal opportunities employer with a strong commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part time working and job sharing. We are committed to providing reasonable adjustments or accommodations for applicants. If you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to . If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: All postholders will be subject to appropriate pre employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if the role appeals to you and you're looking to join an industry leading organisation, please apply. Please note we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Ltd.
Jan 07, 2026
Full time
Senior Underwriter Leatherhead, Surrey Why work for us? Competitive salary £55,000 to £70,000 per annum A workplace pension scheme Hybrid working, with collaborative days in our Leatherhead office 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata) Private health and dental cover Support and investment in your personal development 24/7 access to Employee Assistance Programme and Mental Health First Aiders What we do Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We're a multi award winning business lending more than £5.5 billion to over 2.9 million customers through a network of almost three thousand partners and growing. Certified as a Great Place to Work, we're a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.1 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we're hiring a Senior Underwriter to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Underwriting Manager, you'll provide commercially based lending decisions based on detailed analysis of customer accounts and information, ensuring that these decisions comply with regulations and PCL processes. Responsibilities Manage a group of underwriters to deliver credit decisions and undertake people leader responsibilities such as objectives, performance management, 1 2 1s and mid year / end of year appraisals Assist the Underwriting Manager with day to day tasks, deputising as appropriate Underwrite cases within your individual mandate, adhering to policies and internal and external service level agreements Review renewals, in line with service commitments Responsible for analysis and preparation of large value cases outside of mandate level, providing recommendations Review customer credit reports, balance sheets, accounts and cash flow models to assess level of risk, underwriting appropriately Work collaboratively with the sales team and partners to understand requirements, developing business opportunities within the risk appetite of the company Continuously look for improvements to processes to maximise relationships Qualifications Significant experience within a similar credit underwriting position Team leadership experience; collaborating, developing and coaching team members Ability to cope with large volumes Ability to read unaudited balance sheets, cash flow statements and other financial reports Highly numerate with high levels of accuracy and attention to detail Clear and concise summarisation of proposals Ideal experience of instalment credit Equal Opportunities & Support Premium Credit is an equal opportunities employer with a strong commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part time working and job sharing. We are committed to providing reasonable adjustments or accommodations for applicants. If you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to . If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: All postholders will be subject to appropriate pre employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if the role appeals to you and you're looking to join an industry leading organisation, please apply. Please note we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Ltd.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Lead Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in Leeds . The main responsibility of this role is to provide leadership to the Business Unit Contract Support team and financial and administrative support to the Finance & Contract Support Manager. Main Duties and Responsibilities To assist with the control of all financial and commercial aspects of contracts To assist in the production of supporting financial information. To maintain and update both manual and computer records relating to areas of which CBRE are responsible. To prepare and issue predefined reports, which form part of the contract and customer requirement To administer quality management system documentation and ensure compliance Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records. To undertake general office duties relating to the contract including: Correspondence and filing Minutes of meetings Preparation of reports and documentation Updating of electronic records Material ordering and administration Subcontractor's administration Raising purchase orders and ensuring that purchase orders are updated when changes required. Production of valuations and presentation of results Contract renewal documentation Production of short range plan information Quote logging and processing Collating timesheets from engineers, chasing and checking quality of data Application billing preparation and billing of all Maintenance and Extra works through SAP Ariba Contract escalation process To undertake the training of staff as and when required. Run regular training gap reports from training tracker. To enable full auditable trails with, for example but not limited, to invoices, timesheets, material orders and goods received notes. To be responsible for the commercial support on the contract through to final account. Collating and presenting portfolio reviews. Run weekly aged debt report's and liaise with the client to resolve any issues. Complete month end reports for the finance manager. Book and arrange Travel for EMEA shutdowns through client's booking system. Collating the monthly forecasting. Collate a monthly finance report for clients. Raise Annual Maintenance PO's. PERSON SPECIFICATION A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Accounting qualification or interest to move in an Accounting & Finance direction. Good PC based skills, with experience in Word/Excel and Outlook, PowerPoint etc. - intermediate to advance level. Must demonstrate a strong sense of customer focus. Excellent verbal and good basic standard of written communication skills. Self-motivated and systematic. Able to prioritise demands and make decisions under pressure. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently. Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities. Be flexible to work outside core office hours from time to time. Knowledge of Anaplan is desired but not essential as training can be given
Jan 07, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Lead Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in Leeds . The main responsibility of this role is to provide leadership to the Business Unit Contract Support team and financial and administrative support to the Finance & Contract Support Manager. Main Duties and Responsibilities To assist with the control of all financial and commercial aspects of contracts To assist in the production of supporting financial information. To maintain and update both manual and computer records relating to areas of which CBRE are responsible. To prepare and issue predefined reports, which form part of the contract and customer requirement To administer quality management system documentation and ensure compliance Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records. To undertake general office duties relating to the contract including: Correspondence and filing Minutes of meetings Preparation of reports and documentation Updating of electronic records Material ordering and administration Subcontractor's administration Raising purchase orders and ensuring that purchase orders are updated when changes required. Production of valuations and presentation of results Contract renewal documentation Production of short range plan information Quote logging and processing Collating timesheets from engineers, chasing and checking quality of data Application billing preparation and billing of all Maintenance and Extra works through SAP Ariba Contract escalation process To undertake the training of staff as and when required. Run regular training gap reports from training tracker. To enable full auditable trails with, for example but not limited, to invoices, timesheets, material orders and goods received notes. To be responsible for the commercial support on the contract through to final account. Collating and presenting portfolio reviews. Run weekly aged debt report's and liaise with the client to resolve any issues. Complete month end reports for the finance manager. Book and arrange Travel for EMEA shutdowns through client's booking system. Collating the monthly forecasting. Collate a monthly finance report for clients. Raise Annual Maintenance PO's. PERSON SPECIFICATION A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Accounting qualification or interest to move in an Accounting & Finance direction. Good PC based skills, with experience in Word/Excel and Outlook, PowerPoint etc. - intermediate to advance level. Must demonstrate a strong sense of customer focus. Excellent verbal and good basic standard of written communication skills. Self-motivated and systematic. Able to prioritise demands and make decisions under pressure. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently. Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities. Be flexible to work outside core office hours from time to time. Knowledge of Anaplan is desired but not essential as training can be given
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Jan 07, 2026
Full time
About the Role Grade Level (for internal use): 10 The Team: Customer Success Management is a dynamic global team where the work changes daily. The team is responsible for a successful customer journey and touchpoints that create long term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. This team develops and executes data driven approaches to deliver a world class customer experience. The Customer Success Management team directly supports the Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients and organizations. This team acts as experts in the credit, risk and data spaces. They have a strong understanding of the different personas and workflows and can have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence business units bring together cutting edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments with a focus on our top accounts. The Impact: The CSM team's interactions with the client reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this team educates and spreads awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a critical factor in revenue retention and growth. Responsibilities Through engaging with clients, provide the account management team with ammunition in order to increase renewal rates and reduce churn. Influence future lifetime value through driving higher S&P Capital IQ Pro, Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference ability - identify referral opportunities for S&P Global Market Intelligence and cross divisional services. Define and optimize customer lifecycle. Map customer journey. Identify opportunities for continuous improvement - raise product enhancement queries, and take ownership on communication of client feedback to product team. Learn from best practices in industry. Ongoing learning, deepening the credit knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers. Training - focus on deep credit knowledge, with thorough understanding of credit research and the full R&VS and D&R value proposition. Targeted engagement on new functionality - with a focus on new research/relative interesting themes. Collaborate with Account Management, Sales, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users. Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Salesforce, Churnzero, Calendly, etc.). Required Experience / Skills 3+ years relevant experience in customer facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services. Credit expertise / Financial background highly desired. Proficiency in additional European languages (French, German, Italian, Spanish). Strong stakeholder management skills - highly collaborative personality, with experience building strong cross functional partnerships and the ability to influence. Strong empathy for customers and passion for revenue growth. Deep understanding of value drivers in recurring revenue business models. Analytical and process oriented mindset. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 322789 Posted On: 2025-11-20 Location: London, United Kingdom
Senior Manager, People Business Partnering (FTC) page is loaded Senior Manager, People Business Partnering (FTC)locations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: R LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Join LSEG and help shape the future of our people strategy. The Role: We are looking for a dynamic Senior Lead, Business People Partnering to deliver core people initiatives and partner with senior leaders to align strategies with business objectives. This is a pivotal role in driving transformation and enabling the 'One LSEG' ambition. This is a 12-month FTC role, partnering with our Data and Analytics Engineering group. You'll be part of a team that thrives on collaboration, creativity, and making a tangible impact on one of the world's leading financial markets organisations. Our Engineering People Partnering team is at the heart of LSEG's transformation journey. We're working on ground breaking initiatives that shape the future of technology and talent at LSEG, including: Driving a product-led transformation : Partnering with engineering leaders to embed new operating models that focus on end-to-end accountability and customer-centric solutions. Leveraging AI and innovation : Supporting teams to adopt AI tools to enhance working life and streamline processes. Talent strategy and workforce planning : Designing future-ready workforce strategies for global engineering teams, ensuring we attract and retain top talent in a competitive market. Culture and engagement : Creating impactful programmes ranging from career development, succession planning, and inclusion initiatives to build an inclusive and high-performing culture. What you'll do Align people strategies with divisional objectives to meet business needs. Partner with leaders to implement effective talent management initiatives, including workforce planning, succession, and organisation design. Support change and transformation programmes, ensuring successful adoption across business units. Collaborate with BPPs, CPPs, and stakeholders to share best practices and continuously improve processes. Build strong relationships with senior leaders, providing insights and solutions based on data to enhance performance and employee experience. What we're looking for Proven HR experience with a strong understanding of talent management and organisational design. Ability to influence and partner with senior leaders across complex, global environments. Strong stakeholder management and communication skills. Knowledge of LSEG businesses and cross-functional collaboration. Skills and Competencies Core: Integrity, Partnership, Excellence, Change Technical: Business knowledge, stakeholder management, organisational effectiveness, risk management, workforce planning At LSEG, you'll be part of a global organisation committed to excellence and innovation. We offer opportunities to make a real impact, motivate change, and grow your career. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG
Jan 06, 2026
Full time
Senior Manager, People Business Partnering (FTC) page is loaded Senior Manager, People Business Partnering (FTC)locations: GBR-London-10 Paternoster Squaretime type: Full timeposted on: Posted Todayjob requisition id: R LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Our People: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Join LSEG and help shape the future of our people strategy. The Role: We are looking for a dynamic Senior Lead, Business People Partnering to deliver core people initiatives and partner with senior leaders to align strategies with business objectives. This is a pivotal role in driving transformation and enabling the 'One LSEG' ambition. This is a 12-month FTC role, partnering with our Data and Analytics Engineering group. You'll be part of a team that thrives on collaboration, creativity, and making a tangible impact on one of the world's leading financial markets organisations. Our Engineering People Partnering team is at the heart of LSEG's transformation journey. We're working on ground breaking initiatives that shape the future of technology and talent at LSEG, including: Driving a product-led transformation : Partnering with engineering leaders to embed new operating models that focus on end-to-end accountability and customer-centric solutions. Leveraging AI and innovation : Supporting teams to adopt AI tools to enhance working life and streamline processes. Talent strategy and workforce planning : Designing future-ready workforce strategies for global engineering teams, ensuring we attract and retain top talent in a competitive market. Culture and engagement : Creating impactful programmes ranging from career development, succession planning, and inclusion initiatives to build an inclusive and high-performing culture. What you'll do Align people strategies with divisional objectives to meet business needs. Partner with leaders to implement effective talent management initiatives, including workforce planning, succession, and organisation design. Support change and transformation programmes, ensuring successful adoption across business units. Collaborate with BPPs, CPPs, and stakeholders to share best practices and continuously improve processes. Build strong relationships with senior leaders, providing insights and solutions based on data to enhance performance and employee experience. What we're looking for Proven HR experience with a strong understanding of talent management and organisational design. Ability to influence and partner with senior leaders across complex, global environments. Strong stakeholder management and communication skills. Knowledge of LSEG businesses and cross-functional collaboration. Skills and Competencies Core: Integrity, Partnership, Excellence, Change Technical: Business knowledge, stakeholder management, organisational effectiveness, risk management, workforce planning At LSEG, you'll be part of a global organisation committed to excellence and innovation. We offer opportunities to make a real impact, motivate change, and grow your career. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG
We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description - Post Award Finance and Project Officer () Post Award Finance and Project Officer Job Number: Research and Innovation Services Fixed Term - Full Time Working Arrangements: Mon-Fri 9am-5pm Closing Date 18-Jan-2026, 11:59:00 PM Disclosure and Barring Service Requirement: Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. We are seeking a Post Award Finance and Project Officer to join our Post Award Team within Research Operations to support a colleague's maternity leave. You will deliver comprehensive post award financial and administrative support, ensuring that project leaders and researchers receive timely, expert advice. Your responsibilities will span the full grant lifecycle, from award acceptance and project set up, through financial monitoring and budget management, to final claims, reconciliation, project closure, and preparation for both internal and external audits. Stakeholder engagement is at the core of this role. You will act as the primary point of contact for internal and external partners, facilitating clear communication and effective coordination across departments and funding bodies. You will also regularly review project budgets, income, and expenditure to maintain accuracy and to identify and address any significant variances such as under or overspending, ineligible costs, or issues with overhead recovery. Manage the post award financial administration of non research grants, ensuring accurate and timely closure. Prepare and submit financial claims, invoices, and statements in line with funder and institutional deadlines. Monitor budgets, income, and expenditure, identifying and resolving variances, and providing financial forecasts to project leads. Reconcile project accounts, process final expenditure and exchange rate journals, and ensure accurate allocation of income. Ensure compliance with funder terms and conditions, advising stakeholders on eligible expenditure and removing ineligible costs. Coordinate staff approvals with HR, ensuring alignment with project budgets and funder requirements. Calculate and transfer fEC overheads/indirect costs in accordance with approved budgets. Liaise with internal teams (Finance, HR, Departments) and external stakeholders (funders, HEIs, partners) to resolve queries. Maintain accurate, auditable records and ensure financial systems reflect final approved expenditure. Working pattern: Monday - Friday. Hybrid 2 days in the office. You can work additional days in the office if you choose. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications/Experience Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post 16 qualification or equivalent experience. Demonstratable experience in university or comparable finance management process. Experience of providing advice and guidance to a range of stakeholders. Proven ability to develop and implement business processes. Experience of working within a post award role within a Higher Education Institute. . click apply for full job details
Jan 06, 2026
Full time
We welcome applications from candidates with disabilities, neurodiversity and long-term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role. If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on Job Description - Post Award Finance and Project Officer () Post Award Finance and Project Officer Job Number: Research and Innovation Services Fixed Term - Full Time Working Arrangements: Mon-Fri 9am-5pm Closing Date 18-Jan-2026, 11:59:00 PM Disclosure and Barring Service Requirement: Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related work, including securing funding, working with partners, undertaking knowledge exchange, demonstrating impact, commercialising outputs, ensuring good research practice and supporting professional development. We are seeking a Post Award Finance and Project Officer to join our Post Award Team within Research Operations to support a colleague's maternity leave. You will deliver comprehensive post award financial and administrative support, ensuring that project leaders and researchers receive timely, expert advice. Your responsibilities will span the full grant lifecycle, from award acceptance and project set up, through financial monitoring and budget management, to final claims, reconciliation, project closure, and preparation for both internal and external audits. Stakeholder engagement is at the core of this role. You will act as the primary point of contact for internal and external partners, facilitating clear communication and effective coordination across departments and funding bodies. You will also regularly review project budgets, income, and expenditure to maintain accuracy and to identify and address any significant variances such as under or overspending, ineligible costs, or issues with overhead recovery. Manage the post award financial administration of non research grants, ensuring accurate and timely closure. Prepare and submit financial claims, invoices, and statements in line with funder and institutional deadlines. Monitor budgets, income, and expenditure, identifying and resolving variances, and providing financial forecasts to project leads. Reconcile project accounts, process final expenditure and exchange rate journals, and ensure accurate allocation of income. Ensure compliance with funder terms and conditions, advising stakeholders on eligible expenditure and removing ineligible costs. Coordinate staff approvals with HR, ensuring alignment with project budgets and funder requirements. Calculate and transfer fEC overheads/indirect costs in accordance with approved budgets. Liaise with internal teams (Finance, HR, Departments) and external stakeholders (funders, HEIs, partners) to resolve queries. Maintain accurate, auditable records and ensure financial systems reflect final approved expenditure. Working pattern: Monday - Friday. Hybrid 2 days in the office. You can work additional days in the office if you choose. The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: Boldon House - Durham University. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand new electric or hybrid vehicle with savings on tax and National Insurance. We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. We provide wide ranging health and wellbeing support including discounted membership for our state of the art sport and gym facilities and access to a 24 7 Employee Assistance Programme. Our on site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5 16. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply / Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Qualifications/Experience Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post 16 qualification or equivalent experience. Demonstratable experience in university or comparable finance management process. Experience of providing advice and guidance to a range of stakeholders. Proven ability to develop and implement business processes. Experience of working within a post award role within a Higher Education Institute. . click apply for full job details
Senior Project Manager page is loaded Senior Project Managerlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers ROLE SUMMARY: Collaborating with the AWS Migration Delivery Lead, responsible for project handling the development and deployment of a playbook that ensures consistent and structured reporting across the federated AWS migration programme.The playbook will provide clear, practical guidance for Project Managers on setting up projects and reporting progress. It will establish a standardised framework to bring together a consistent dataset for project and programme-level reporting. By aligning governance and reporting practices, the playbook will drive efficiency and scalability as more applications migrate to AWS across multiple lines of business.In addition, the role will support migration planning activities across multiple lines of business and be responsible for the migration tracker to deliver accurate, real-time visibility of progress and dependencies. WHAT YOU'LL BE DOING: Cloud migration planning across multiple lines of business, including familiarity with the 6R planning methodology. Working within a federated programme delivery structure in a Bank of England-regulated financial institution. Delivering departmental change through the creation and implementation of playbooks/runbooks for sophisticated business and technology change programmes. Demonstrable experience in organic and inorganic change within a Tier 1 financial institution. Oversight of third-party vendor account management (preferably AWS). Experience in onboarding third-party vendors within a complex technical governance framework and in developing technical governance process mapping. WHAT YOU'LL BRING: Stakeholder Management: Serve as the strategic interface and primary point of contact between senior management, IT, operations, and finance stakeholders. Lead expectations, influence decisions, and provide regular updates on project progress, risks, and financials. Risk & Change Management: Proactively identify, assess, and mitigate project risks and issues (RAID management). Motivate change, management strategies to ensure smooth adoption of new processes or systems, particularly when implementing new technologies such as ERP systems (e.g., Oracle Fusion, SAP). Governance & Compliance: Establish and maintain robust project governance frameworks. Ensure all deliverables meet quality, regulatory, and statutory requirements (e.g., IFRS, data protection laws). Process Improvement & Mapping: Review and optimise existing financial processes and systems, driving automation and digitalisation initiatives. Technical knowledge Solid understanding of the finance sector, including the operation of complex financial systems/products (e.g., core banking products, capital markets products, general accounting processes). Proficiency with project management tools (e.g., Asana, Jira, MS Project) and advanced MS Excel skills. Experience in process mapping using tools such as Lucid Chart, following BPMN (Business Process Model and Notation) standards. Soft Skills & Qualifications Exceptional communication, negotiation, and social skills, with the ability to influence stakeholders at the C-suite level. Strong analytical, problem-solving, and critical thinking abilities. Demonstrated leadership skills, self-motivation, resilience, and the ability to mentor and guide junior staff. Prince2 Foundation and Practitioner certifications. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering
Jan 06, 2026
Full time
Senior Project Manager page is loaded Senior Project Managerlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: RLSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers ROLE SUMMARY: Collaborating with the AWS Migration Delivery Lead, responsible for project handling the development and deployment of a playbook that ensures consistent and structured reporting across the federated AWS migration programme.The playbook will provide clear, practical guidance for Project Managers on setting up projects and reporting progress. It will establish a standardised framework to bring together a consistent dataset for project and programme-level reporting. By aligning governance and reporting practices, the playbook will drive efficiency and scalability as more applications migrate to AWS across multiple lines of business.In addition, the role will support migration planning activities across multiple lines of business and be responsible for the migration tracker to deliver accurate, real-time visibility of progress and dependencies. WHAT YOU'LL BE DOING: Cloud migration planning across multiple lines of business, including familiarity with the 6R planning methodology. Working within a federated programme delivery structure in a Bank of England-regulated financial institution. Delivering departmental change through the creation and implementation of playbooks/runbooks for sophisticated business and technology change programmes. Demonstrable experience in organic and inorganic change within a Tier 1 financial institution. Oversight of third-party vendor account management (preferably AWS). Experience in onboarding third-party vendors within a complex technical governance framework and in developing technical governance process mapping. WHAT YOU'LL BRING: Stakeholder Management: Serve as the strategic interface and primary point of contact between senior management, IT, operations, and finance stakeholders. Lead expectations, influence decisions, and provide regular updates on project progress, risks, and financials. Risk & Change Management: Proactively identify, assess, and mitigate project risks and issues (RAID management). Motivate change, management strategies to ensure smooth adoption of new processes or systems, particularly when implementing new technologies such as ERP systems (e.g., Oracle Fusion, SAP). Governance & Compliance: Establish and maintain robust project governance frameworks. Ensure all deliverables meet quality, regulatory, and statutory requirements (e.g., IFRS, data protection laws). Process Improvement & Mapping: Review and optimise existing financial processes and systems, driving automation and digitalisation initiatives. Technical knowledge Solid understanding of the finance sector, including the operation of complex financial systems/products (e.g., core banking products, capital markets products, general accounting processes). Proficiency with project management tools (e.g., Asana, Jira, MS Project) and advanced MS Excel skills. Experience in process mapping using tools such as Lucid Chart, following BPMN (Business Process Model and Notation) standards. Soft Skills & Qualifications Exceptional communication, negotiation, and social skills, with the ability to influence stakeholders at the C-suite level. Strong analytical, problem-solving, and critical thinking abilities. Demonstrated leadership skills, self-motivation, resilience, and the ability to mentor and guide junior staff. Prince2 Foundation and Practitioner certifications. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Jan 05, 2026
Full time
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth. Please note, we are not working with recruitment agencies on this vacancy. Agencies contacting us will respectfully be declined, and candidates presented with this job by agencies on our behalf, please regard this as false representation. Join our senior leadership team and help shape the future of fulfilment at Airbox. As we continue to scale across the UK and Europe (and further), we are looking for an experienced Head of Warehouse Operations to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites. This newly created role is a hands on senior leadership role for someone who thrives in complex, fast paced fulfilment environments and knows how to turn strategy into operational excellence. You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business. About the Role As Head of Warehouse Operations, you will have end to end accountability for our core warehouse functions, including Goods In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites. You will design scalable operating models, embed performance discipline, and lead high performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox. This role is ideal for a senior operations leader who enjoys balancing long term strategy with day to day delivery, and who is motivated by building strong teams, robust processes, and sustainable performance. Key Responsibilities Strategic Leadership & Operational Delivery Design and deliver the warehouse operations strategy aligned to Airbox's growth plans Lead performance across all warehouse functions, optimising cost, quality, and service Partner with the SLT on capacity planning, site scaling, automation, and investment decisions Champion a data led culture with clear KPIs, accountability, and continuous improvement Leadership & People Development Build, lead, and develop a strong operational leadership team across sites Ensure effective workforce planning, succession planning, and capability development Embed a positive, fair, and high performance culture aligned to Airbox values Set clear expectations and role model consistent leadership behaviours Client & Commercial Delivery Establish and maintain client SLAs, KPIs, and service standards across operations Lead proactive issue resolution, escalation management, and service recovery Collaborate with Client Services, Implementation, and Commercial teams on complex solutions Represent warehouse operations in client meetings, reviews, and senior forums Hold P&L accountability, ensuring delivery within agreed budgets Drive operational improvements through lean methods, automation, and technology Lead WMS enhancements, system integrations, and end to end process reviews Support peak, seasonal, and promotional planning across warehouse sites Facilitate cross functional working groups to pilot, explore, and embed improvements Compliance, Safety & Standards Ensure full compliance with H&S legislation and warehouse safety standards Lead risk assessments, audits, and continuous safety improvement initiatives Embed a safety first, compliant, and well maintained warehouse environment Maintain high standards in security, access control, and operational documentation What We're Looking For Essential 5+ years' experience in a senior warehouse or fulfilment leadership role Background in 3PL, eCommerce, or high growth fulfilment environments Ability to be site based in Leighton Buzzard with regular travel across our other sites Proven experience leading large, multi function warehouse operations Strong commercial and operational acumen with a strategic mindset Demonstrable success in SLA delivery, client satisfaction, and process improvement Confident using WMS platforms, operational KPIs, and leading change Excellent leadership, communication, and coaching capability Desirable Lean Six Sigma or similar operational improvement qualification Experience managing multi site operations across the UK and/or EU Exposure to DTC or omnichannel fulfilment models Experience supporting site expansion, relocation, or automation projects What We Offer Competitive salary (dependent on experience - please complete our application form and tell us what your expectations are) Bonus opportunities linked to performance A senior leadership role with real influence and autonomy The opportunity to shape scalable warehouse operations as we grow Clear progression opportunities into Director level or Group roles - we've grown 350% in the last 12 months - next year we plan to grow even more A collaborative, ambitious team that values ownership, clarity, and delivery Additional Information • Some travel between UK and European sites may be required • Flexibility is needed during peak trading periods and periods of change • This is an on site senior leadership role, with hybrid flexibility by arrangement How to Apply Please submit your CV and a short covering statement explaining why you are a strong fit for this role. You will be asked to answer a small number of application questions. Incomplete applications may not be progressed, so please take the time to tell us about your experience and motivation. No phone applications, please. We aim to review applications promptly and will contact shortlisted candidates quickly.
Jan 05, 2026
Full time
Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth. Please note, we are not working with recruitment agencies on this vacancy. Agencies contacting us will respectfully be declined, and candidates presented with this job by agencies on our behalf, please regard this as false representation. Join our senior leadership team and help shape the future of fulfilment at Airbox. As we continue to scale across the UK and Europe (and further), we are looking for an experienced Head of Warehouse Operations to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites. This newly created role is a hands on senior leadership role for someone who thrives in complex, fast paced fulfilment environments and knows how to turn strategy into operational excellence. You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business. About the Role As Head of Warehouse Operations, you will have end to end accountability for our core warehouse functions, including Goods In, Inventory, Fulfilment, Rework, Returns, and Dispatch, across one or more sites. You will design scalable operating models, embed performance discipline, and lead high performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox. This role is ideal for a senior operations leader who enjoys balancing long term strategy with day to day delivery, and who is motivated by building strong teams, robust processes, and sustainable performance. Key Responsibilities Strategic Leadership & Operational Delivery Design and deliver the warehouse operations strategy aligned to Airbox's growth plans Lead performance across all warehouse functions, optimising cost, quality, and service Partner with the SLT on capacity planning, site scaling, automation, and investment decisions Champion a data led culture with clear KPIs, accountability, and continuous improvement Leadership & People Development Build, lead, and develop a strong operational leadership team across sites Ensure effective workforce planning, succession planning, and capability development Embed a positive, fair, and high performance culture aligned to Airbox values Set clear expectations and role model consistent leadership behaviours Client & Commercial Delivery Establish and maintain client SLAs, KPIs, and service standards across operations Lead proactive issue resolution, escalation management, and service recovery Collaborate with Client Services, Implementation, and Commercial teams on complex solutions Represent warehouse operations in client meetings, reviews, and senior forums Hold P&L accountability, ensuring delivery within agreed budgets Drive operational improvements through lean methods, automation, and technology Lead WMS enhancements, system integrations, and end to end process reviews Support peak, seasonal, and promotional planning across warehouse sites Facilitate cross functional working groups to pilot, explore, and embed improvements Compliance, Safety & Standards Ensure full compliance with H&S legislation and warehouse safety standards Lead risk assessments, audits, and continuous safety improvement initiatives Embed a safety first, compliant, and well maintained warehouse environment Maintain high standards in security, access control, and operational documentation What We're Looking For Essential 5+ years' experience in a senior warehouse or fulfilment leadership role Background in 3PL, eCommerce, or high growth fulfilment environments Ability to be site based in Leighton Buzzard with regular travel across our other sites Proven experience leading large, multi function warehouse operations Strong commercial and operational acumen with a strategic mindset Demonstrable success in SLA delivery, client satisfaction, and process improvement Confident using WMS platforms, operational KPIs, and leading change Excellent leadership, communication, and coaching capability Desirable Lean Six Sigma or similar operational improvement qualification Experience managing multi site operations across the UK and/or EU Exposure to DTC or omnichannel fulfilment models Experience supporting site expansion, relocation, or automation projects What We Offer Competitive salary (dependent on experience - please complete our application form and tell us what your expectations are) Bonus opportunities linked to performance A senior leadership role with real influence and autonomy The opportunity to shape scalable warehouse operations as we grow Clear progression opportunities into Director level or Group roles - we've grown 350% in the last 12 months - next year we plan to grow even more A collaborative, ambitious team that values ownership, clarity, and delivery Additional Information • Some travel between UK and European sites may be required • Flexibility is needed during peak trading periods and periods of change • This is an on site senior leadership role, with hybrid flexibility by arrangement How to Apply Please submit your CV and a short covering statement explaining why you are a strong fit for this role. You will be asked to answer a small number of application questions. Incomplete applications may not be progressed, so please take the time to tell us about your experience and motivation. No phone applications, please. We aim to review applications promptly and will contact shortlisted candidates quickly.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious manager to join the Audit Stream Risk Management team in the Audit Quality Department (AQD), focussing on financial services entities, in an exciting period and help to shape the role and the expanding team. The successful candidate will have experience in managing FCA regulated audits and CASS audits, understands the regulatory challenges within the sector and has the ability to apply a financial services lens to managing risk and quality. The role will be primarily based in the Baker Street Office in London although some visits to other offices may also be required. Main responsibilities will be: Managing and supporting with the delivery of key projects which entails writing new or enhanced technical guidance and policies relevant to FCA and CASS, proposing changes to the audit tool, and providing input to training Managing and supporting audit stream risk management initiatives relating to FCA authorised entities and CASS audits Supporting the development of horizon scanning and pre-emptive consideration to integrate new regulatory landscapes in relation to FCA and CASS Developing training to enhance engagement teams understanding of relevant FCA and CASS regulations and risk management practices Providing input to licencing decisions regarding FCA regulated entities Supporting the development of our system of quality management by improving processes and controls and the documentation of these Support on ad hoc projects and audit quality initiatives led by the wider Audit Quality Directorate. You'll be someone with ACA or similar professional accountancy qualification. Practical experience of FCA regulated entity audits. Experience of CASS audits is useful but not essential. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Attention to detail ensuring accuracy and thoroughness in all work. Excellent communication skills, both written and verbal, including an ability to convey complex information clearly and concisely. Digital first mindset to improve processes by automation where possible. Takes personal responsibility and accountability for own work. An understanding of the FCA regulatory regime and requirements is useful but not essential. Experience of training material development and delivery is useful but not essential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 05, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. This is an opportunity for talented, high performing and ambitious manager to join the Audit Stream Risk Management team in the Audit Quality Department (AQD), focussing on financial services entities, in an exciting period and help to shape the role and the expanding team. The successful candidate will have experience in managing FCA regulated audits and CASS audits, understands the regulatory challenges within the sector and has the ability to apply a financial services lens to managing risk and quality. The role will be primarily based in the Baker Street Office in London although some visits to other offices may also be required. Main responsibilities will be: Managing and supporting with the delivery of key projects which entails writing new or enhanced technical guidance and policies relevant to FCA and CASS, proposing changes to the audit tool, and providing input to training Managing and supporting audit stream risk management initiatives relating to FCA authorised entities and CASS audits Supporting the development of horizon scanning and pre-emptive consideration to integrate new regulatory landscapes in relation to FCA and CASS Developing training to enhance engagement teams understanding of relevant FCA and CASS regulations and risk management practices Providing input to licencing decisions regarding FCA regulated entities Supporting the development of our system of quality management by improving processes and controls and the documentation of these Support on ad hoc projects and audit quality initiatives led by the wider Audit Quality Directorate. You'll be someone with ACA or similar professional accountancy qualification. Practical experience of FCA regulated entity audits. Experience of CASS audits is useful but not essential. Ability to be objective and sceptical and to have confidence to challenge more senior members of an audit team. Ability to work both independently and collaboratively as part of a small team and able to use own initiative. Attention to detail ensuring accuracy and thoroughness in all work. Excellent communication skills, both written and verbal, including an ability to convey complex information clearly and concisely. Digital first mindset to improve processes by automation where possible. Takes personal responsibility and accountability for own work. An understanding of the FCA regulatory regime and requirements is useful but not essential. Experience of training material development and delivery is useful but not essential. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We have an exciting new opportunity for two full time Finance Business Partners to join our Financial Services team. This is an ideal time to join us to help shape the team and the way we support the Authority in the future. These key roles will be based at Phoenix House, Tiverton, with the ability to work in a hybrid way, and will support the team across a wide range of responsibilities to provide an efficient and effective service to the Authority. As a Finance Business Partner, your key responsibilities will include, but are not limited to: Leading and managing a Finance Assistant or Systems Accountant; Providing robust financial advice to budget holders and senior officers on all financial matters; Setting budgets, carrying out budget monitoring and closing the accounts for the services assigned to the post holder; Leading on ad hoc projects/tasks within Financial Services; Jointly leading on the Council's insurance claims and renewals together with the other Finance Business Partners; Pro-actively seek opportunities to improve the financial support provided to the Council and identify and support the delivery of efficiencies in the service support. These roles will also be responsible for a selection of other functions, which could include, but are not limited to: Fixed Assets and Capital Accounting VAT, Partial Exemption and other tax advice Treasury Management and Cash Flow Forecasting Housing Revenue Account (HRA) Section 106 Government Returns including WGA About you: You will be CCAB qualified or part qualified and working towards full qualification, or have a significant amount of experience in an equivalent role and able to demonstrate a comparable level of knowledge and capability; Have a significant technical understanding of Local Government accounting; Have excellent numeracy skills and be able to work accurately with an attention to detail; Have excellent communication and problem solving skills, and able to communicate complex financial matters to non-finance officers; Have extensive knowledge of MS Office software, with advanced Excel skills, and experience with financial software; It would be advantageous to have previous management experience; Be committed to delivering a quality service. Training and development needs of applicants will be considered as part of the selection process. Competitive rate of pay Generous annual leave entitlements Employee Assistance Programme Free parking at site Excellent training and development opportunities To find out more To find out more about this role please contact Kieran Knowles, Operations Manager for Financial Services, on , or Paul Deal, Head of Finance, Property and Climate Resilience, on . The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies. A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position. Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here. Please remember to quote the following post and vacancy numbers: CLOSING DATE: CLOSING DATE: 15 January 2026 at 5:00pm POST NUMBER: POST NUMBER: FA21 VACANCY NUMBER: VACANCY NUMBER: INTERVIEW DATE Thursday 22 January 2026 We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We're committed to equality of opportunity and welcome applications from all sections of the community. If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
Jan 05, 2026
Full time
We have an exciting new opportunity for two full time Finance Business Partners to join our Financial Services team. This is an ideal time to join us to help shape the team and the way we support the Authority in the future. These key roles will be based at Phoenix House, Tiverton, with the ability to work in a hybrid way, and will support the team across a wide range of responsibilities to provide an efficient and effective service to the Authority. As a Finance Business Partner, your key responsibilities will include, but are not limited to: Leading and managing a Finance Assistant or Systems Accountant; Providing robust financial advice to budget holders and senior officers on all financial matters; Setting budgets, carrying out budget monitoring and closing the accounts for the services assigned to the post holder; Leading on ad hoc projects/tasks within Financial Services; Jointly leading on the Council's insurance claims and renewals together with the other Finance Business Partners; Pro-actively seek opportunities to improve the financial support provided to the Council and identify and support the delivery of efficiencies in the service support. These roles will also be responsible for a selection of other functions, which could include, but are not limited to: Fixed Assets and Capital Accounting VAT, Partial Exemption and other tax advice Treasury Management and Cash Flow Forecasting Housing Revenue Account (HRA) Section 106 Government Returns including WGA About you: You will be CCAB qualified or part qualified and working towards full qualification, or have a significant amount of experience in an equivalent role and able to demonstrate a comparable level of knowledge and capability; Have a significant technical understanding of Local Government accounting; Have excellent numeracy skills and be able to work accurately with an attention to detail; Have excellent communication and problem solving skills, and able to communicate complex financial matters to non-finance officers; Have extensive knowledge of MS Office software, with advanced Excel skills, and experience with financial software; It would be advantageous to have previous management experience; Be committed to delivering a quality service. Training and development needs of applicants will be considered as part of the selection process. Competitive rate of pay Generous annual leave entitlements Employee Assistance Programme Free parking at site Excellent training and development opportunities To find out more To find out more about this role please contact Kieran Knowles, Operations Manager for Financial Services, on , or Paul Deal, Head of Finance, Property and Climate Resilience, on . The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies. A satisfactory basic disclosure check, and three years complete employment history will be requested in the event of you being offered the position. Unfortunately, we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here. Please remember to quote the following post and vacancy numbers: CLOSING DATE: CLOSING DATE: 15 January 2026 at 5:00pm POST NUMBER: POST NUMBER: FA21 VACANCY NUMBER: VACANCY NUMBER: INTERVIEW DATE Thursday 22 January 2026 We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. We're committed to equality of opportunity and welcome applications from all sections of the community. If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion. Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.
