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About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team At Airwallex, our mission is to empower businesses of all sizes to operate anywhere, anytime. Our Communications team is at the heart of telling the Airwallex story-driving awareness, building reputation, and supporting commercial growth across the EMEA region. We work cross functionally and globally, ensuring our messaging is unified, impactful, and tailored to each market we serve. What You'll Do Responsibilities: Work with the Director of Communications for EMEA to lead and implement multi channel communications for Airwallex's EMEA business, encompassing key company announcements, product launches, and major corporate milestones. Manage day to day newsroom activities: respond to inbound media inquiries, monitor industry news and trends, and proactively identify opportunities to insert Airwallex into the narrative. Strategically identify and pursue opportunities to increase the external presence of our executives, positioning them as thought leaders in key industry forums, including traditional and emerging media platforms, podcasts, speaking opportunities, and owned/social content. Prepare executives thoroughly for public engagements, ensuring consistent and impactful messaging. Oversee the development of compelling content, ensuring a unified corporate messaging strategy across all key company initiatives. Partner with commercial, product, marketing, and legal teams to craft communications and content strategies across channels, including media, podcasts, speaking opportunities, and owned/social content. Supervise agency relationships, provide guidance, and optimize output. Support internal communications programs such as Regional All Hands to build a positive workplace environment while aligning with external messaging and strategy. (Bonus) Bring experience working in Holland, France, Germany, or the Middle East, and/or fluency in additional European languages. Who You Are Minimum qualifications: 8+ years of communications experience, ideally in fintech, financial services, or a fast paced technology environment. Proven track record of building and executing effective communications campaigns to promote product launches and customer wins. Exceptional written and verbal communication skills. Technical aptitude; you're technologically savvy and can quickly get up to speed on modern tech stacks. Ability to manage complex projects, multiple stakeholders, and competing priorities across time zones. Direct experience and working relationships with journalists, producers, and editors. Comfort with ambiguity and the ability to problem solve, test and learn. The resilience to try and try again. Comfortable in a fast paced environment and able to reprioritize and quickly change gears. Preferred qualifications: Experience working in or with Holland, France, Germany, or the Middle East. Fluency in additional European languages. Experience managing agency relationships across multiple markets. Familiarity with analytics and measurement tools to assess communication effectiveness. Experience in crisis communications and reputation management. This description reflects both Airwallex's specific needs and best practices from leading fintechs, emphasizing multi market communications, executive profiling, agency management, and adaptability in a high growth, international environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Trust Administrator / Senior Administrator Department: Trust Employment Type: Permanent Location: Guernsey Reporting To: Assistant Trust Manager Description Who we are: Saffery Trust is a director led firm of individually expert, collectively exceptional people. We help clients optimise their personal and business wealth and create lasting legacies. We have the freedom and agility to act in the moment, and the wisdom and experience to plan for the long term. Established in Guernsey in 1977, we are one of the largest independent private client firms on the island. As an accredited STEP Platinum Employer Partner, we offer great benefits, including: a competitive salary flexible working and dress for your day policies full financial support and study leave for professional development top level health insurance for our people annual performance based bonuses e bikes free for staff use and opportunities to take part in green initiatives regular sports and social events as well as opportunities to support local charities The role We're looking for an enthusiastic Trust Administrator / Senior Administrator who demonstrates our core values and wants to build a rewarding career delivering client service excellence. This role is a permanent contract, working within a trust and corporate services team to support high net worth individuals and their families. The responsibilities You'll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: Administrator Assisting with the set up and maintenance of client information in the database; and statutory records including minutes of directors and shareholders meetings, and trustee resolutions. Completing the day to day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements. Assisting with the opening and closing of entity bank accounts and reviewing incoming funds into client bank accounts, working towards becoming competent in liaising with bankers over remittance of money, deposit accounts, investment transactions and settlement instructions. Preparing emails and routing through to senior team members in readiness for sending, taking telephone messages and carrying out call backs. Preparing routine investment review minutes. Developing an understanding of the firm's policies and procedures and how they impact day to day work. Developing an awareness of tax and taking note of warning messages while gaining knowledge on the formation of legal entities and trusts. Updating the time keeping system in line with expectations and striving to meet utilisation targets. Senior Administrator Setting up and maintaining the client information database and statutory records including minutes of directors and shareholders meetings, and trustee resolutions. Completing the day to day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements. Assisting team members with the opening and closing of entity bank accounts and reviewing incoming funds to client bank accounts, noting any inconsistencies; liaising with bankers over remittance of money, deposit accounts and investment transactions and settlement instructions. Liaising with intermediaries as directed by senior team members, including proactively making phone calls, attending intermediary meetings, preparing meeting notes where appropriate, and discussing technical matters with senior team members to gain understanding. Preparing routine investment review minutes and liaising with investment advisors and brokers, as required. Working towards competency in the formation of legal entities and trusts and developing knowledge of registry requirements in common jurisdictions. Acting in line with the firm's policies and procedures and demonstrating a good understanding of how they impact day to day work. Gaining and developing an awareness of tax, taking note of warning messages. Completing the time keeping system and meeting utilisation targets. You Administrator Successful attainment of a minimum of 5 GCSEs (or equivalent) at grade 4 (or C) and above, including English and Maths. Effective and confident communication skills and the ability to converse with a range of people. Ability to organise work schedule over the short term, with support if needed. Ability to work to specified standards and service levels and propose solutions to resolve straightforward daily problems. Evidence a positive and committed approach to teamwork and an understanding of the importance of working together to provide excellent client service. Senior Administrator A sound understanding of tasks covering a range of activities using multiple methods, techniques and processes. May have attained or be working towards STEP or CGI, or equivalent, along with meeting your CPD requirements. Effective communication skills and the ability to converse with a range of people, adapting style with ease to suit the audience and situation. Ability to identify and resolve non complex issues, with support and direction. Ability to prioritise and complete tasks to achieve deadlines, with support and direction. Ability to work to specified standards and service levels and propose solutions to resolve straightforward daily problems. Evidence a positive and committed approach to teamwork and an understanding of the importance of working together to provide excellent client service.

A fintech company is looking for a Senior Product Manager to own the vision for Business Accounts and lead the development of innovative banking solutions for SMEs. This role involves collaborating with cross-functional teams to deliver compliant banking experiences while ensuring the needs of small businesses are met. Candidates should have extensive experience in product management within financial services and a proven track record in delivering regulated financial products. The position offers a dynamic work environment with opportunities for impactful contributions.

About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we're only just getting started. Purpose of the role As the Head of Financial Operations, you will be responsible for managing Zego's financial reporting, accounting, and operational finance functions. You'll lead and develop a team of Accountants, Finance Managers and others, ensuring accuracy, compliance, and efficiency in all financial. This is a key leadership role requiring strong technical accounting knowledge, commercial insight, and a hands on approach to process improvement and automation. Key Responsibilities Financial Reporting & Control Oversee all financial reporting, including monthly management accounts, statutory reporting, and consolidated group financial statements. Ensure compliance with accounting standards (IFRS/UK GAAP) and regulatory requirements. Maintain robust internal controls and governance across all financial operations. Team Leadership Lead, mentor, and develop a high performing team of accountants and finance professionals. Foster a culture of accountability, continuous learning, and collaboration across the finance team. Operational Finance Oversee accounts payable, receivable, payroll, and reconciliation processes. Manage relationships with auditors, banks, and external advisors. Drive improvements in systems and processes to increase efficiency and scalability. Strategic Input Partner with the CFO and Director of Finance to support strategic decision making through timely and accurate financial insights. Support budgeting, forecasting, and scenario planning activities. Identify and implement opportunities for automation and digital transformation in financial processes. What you'll need to be successful Significant experience in an Insurance Finance role or FCA regulated Finance role. Qualified accountant (ACA, ACCA, or CIMA) with post qualification experience in a senior finance role. Strong technical knowledge of financial reporting and accounting principles. Experience managing and developing finance teams in a high growth or technology driven business. Keen interest in evolving technology, for example AI in Finance Exceptional analytical, organisational, and communication skills. Proven ability to design and implement scalable financial processes and systems. Experience in insurance or regulated financial services. What's it like to work at Zego? Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There's plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You'll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on

To apply, please email your resume and any additional information to Role: Fund Operations Project Manager Location: London or Birmingham Contract Type: 12 Months - Fixed Term Contract (Full-time) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including Private equity (primaries, secondaries and direct investments) and Clean Energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 15 billion in assets under management and advisement and employs approximately 150 professionals globally across 13 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as achieving strong results in GRESB benchmarking for its clean energy strategy. Department Overview: The Capital Dynamics Finance team manage all elements of operational finance, reporting and regulatory reporting obligations. Further, the team provides oversight, controls, and protection to safeguard the firm's interests and budgets while upholding the financial integrity of the business. The team also collaborates with the business and stakeholders to drive value creation and efficiencies within the wider organization, either directly or by enabling improved performance to support the firm's continued growth. Role Purpose: Capital Dynamics (CD) seeks to engage an experience fund accountant / controller who will operate in the role of Fund Operations Project Manager - to lead the transformation of our fund administration and 'carried interest' operations. The successful candidate will become a key member of the fund operations team and will oversee the work delivered by our third-party fund administrators. The role requires strong general fund accounting experience, proven knowledge of carried interest calculations, and experience working in the private equity or asset management sector. Key Tasks and Responsibilities: Project manage the end-to-end fund operations transition process and mitigate risks associated with assigned transition events. Work closely with internal stakeholders to manage projects, and transition events in accordance with agreed processes and procedures. Manage communication internally and externally to ensure all stakeholders are aware of progress and are contributing towards the target completion dates. Produce progress reports and provide clear and definitive updates as required for project meetings, Committees and Steering Group meetings. Work alongside legal team on the review of existing limited partnership agreements (LPA's) to identify and define relevant fund-chargeable services. Support LPA monitoring, compliance, and refinement of existing and new terms for new fund vehicles. Oversee the production of carried interest calculations and reporting for all Capital Dynamics funds, in collaboration with CD fund operations and the third-party fund administrator. Work alongside tax experts to ensure legal, tax, and regulatory requirements for CD funds are met. Review of net asset value (NAV) calculations. Work with CD third-party fund administrator to maintain accurate loan and credit facilities. Liaise closely and effectively with our fund administrator to review financial statements, audited annual accounts, coordinate the audit process, and manage and discharge audit queries. Ensure all relevant tax compliance obligations for investment funds in domiciled jurisdictions. Support the preparation of accounting, tax, and reporting for CD employee investment vehicles. Skills, Education and Qualifications: Qualified Accounting (ACA / ACCA / CIMA or equivalent). Minimum of 8 to 10 years' relevant experience, with at least the last 4 working in a private equity firm or similar financial services organization - i.e. Venture Capital, Asset Management, etc. Extensive knowledge of account standards - IFRS, US GAAP, and UK GAAP is beneficial. Proven track record in fund administration / fund accounting, asset management audit, or tax consulting. Experience of carried interest accounting and calculation is essential. Excellent project management experience. Understanding of US federal tax processes including K1 / 1065, K2, and K3 filings is highly desirable. Solid technical and working knowledge of the topics of fund legal documents (LPA's) and fund oversight model. Strong understanding of private company securities and legal/structural preferences, and modelling abilities. The ability to document, justify, and demonstrate complex fund finance, accounting, and fund operation matters. Ability to analyze and organize large amounts of data in an efficient manner. Languages: Must be fluent in English and display superior verbal/written communication skills. Diversity & Inclusion: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 23 nationalities represented across our staff in 13 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment.

The Job Responsibilities Who we are Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life. About the role Data Governance: maintaining data governance practices to ensure data integrity and quality. Data Maintenance: creating, updating, and deleting master data records as needed (and as directed by key stakeholders). Data Quality Management: cleansing master data to maintain high data quality standards. Attention to Detail: ensuring data accuracy and consistency. Communication Skills: effective communication with key stakeholders which include Customer Service Managers, Team Leads, Sales Management, Region and Finance as well as with external customers. Work with Customer service managers to establish priorities over the employment period Correct existing customer address presentation in line with Sales Management requirements for reporting Align Customer Master with current install base (with collaboration with Team Leads to ensure install base is not impacted by changes) Ensure minimal duplication of Sold To's and align with Finance to ensure only completed accounts are closed Potentially collaborate with Regional Team for bulk amendments Shared responsibilities All employees have a responsibility: to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results Reporting Relationships Manager -Customer Service Manager DMO Size of team/environment -Working in a team of 4 in DMO Aberdeen but also in collaboration with the wider Customer Service Managers and Team leads in Hemel and Blyth Your Qualifications Role Requirements Education/Qualifications English Language Educated to GCSE, Standard Grade, National 4 or equivalent Related Experience IT Knowledge: MS office Ability to organize and prioritise Ability to work as part of a team and as an individual Reliability Experience of working to targets Skills, Special Competencies Proficiency in SAP systems and databases, and in SAP Master Data Management tools preferred. Time Management Skills Eye for Accuracy The Dräger Workplace Dräger's Benefits 27 days holiday plus bank holidays, with option to purchase up to 3 additional days Flexi scheme Hybrid working available after training completed and agreed in line with Manager Discounted critical illness cover, dental cover and partner life assurance Healthcare cash plan Discounted shopping & leisure vouchers Cycle to Work Gym membership discounts - up to 25% Charity Giving scheme Dräger's dedication At Dräger we have a clear vision, to be an organisation with a working environment that includes adiverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!. Who we are From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into technology for life .

Business Development Manager Fluid Power Competitive salary + generous bonus + company car Territory: Bristol area Field-based role Flowtech is seeking an ambitious Business Development Manager to grow our presence across the South West. Working closely with our Bristol branch, this field-based role puts you at the heart of customer engagement, managing key accounts and driving new business in Fluid click apply for full job details

Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like "What led to that sudden drop in pipeline?" Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we've come through Y Combinator, raised a $26M Series A led by Bessemer. We're growing 3 year-over year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in person, move fast and hire people who are ready to win. Your Mission We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers-guiding them through onboarding, driving product adoption, and helping them translate data driven insights into business impact. You'll ensure our customers realize fast time to value, renew with confidence, and grow with us over time. What You'll Do Own the full customer lifecycle-onboarding, activation, adoption, growth. You're not just managing accounts; you're driving impact and ensuring every customer realizes the full power of HockeyStack. Define and execute value roadmaps for every account. Minimize time to value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You'll bring clarity where there's confusion, action where there's delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform-and their investment in it. Track, measure, and prove ROI relentlessly. You'll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid Market, and SMB segments-bringing precision to high touch and scale to low touch, with zero drop in quality. Work cross functionally to eliminate friction and solve hard problems fast. You'll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer-filtering signal from noise and helping shape the future of the product with firsthand insights from the field. Core Strengths Relentless Customer Focus: You wake up thinking about your customers' success and go to bed making sure nothing is left hanging. You're not here to satisfy; you're here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth-and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don't wait for perfect. You ship, solve, adapt, and move. You're fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO-and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don't hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High touch or scaled. You adapt to whatever's needed to drive customer success at speed. What We're Looking For Ownership first mindset - you take initiative, move fast, and figure things out Thrive in early stage, high urgency environments where speed and impact matter Curious, self aware, and feedback driven - you bring energy, not ego See this role as a defining chapter - not a stepping stone or side quest 3-6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion Experience with value based selling and communicating ROI to executive stakeholders Strong understanding of GTM functions and familiarity with revenue and marketing data Comfortable with both high touch and tech touch motions across customer segments Ability to work cross functionally and drive alignment around customer outcomes Why Join Now? We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing-where every person still shapes the outcome. This isn't just a job. It's a chance to build something category defining with people who care deeply about doing it right. The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Overview The Award-Winning team at SIDE UK is looking for a passionate Lead Production Manager to join our crew. SIDE has been producing best-in-class game audio for over 25 years and built an enviable portfolio and brand. Recent hit releases SIDE have provided dialogue services for include Cyberpunk 2077, Assassin's Creed Valhalla, Hitman III, Returnal, It Takes Two and more. The ideal candidate for this role is excited about what we do, who we are and is ready to be a part of our growing business. Duties and Key Responsibilities Lead daily Production stand-up meetings, including assisting with task prioritisation, (re)allocation, etc. Attend and contribute to other Production-related meetings, including internal calls & meetings between SIDE & PTW service lines, as required. Attend requested HR-related and internal planning meetings; support team and company initiatives. Support Sales efforts, including attending client meetings, quote & assist on others' quotes, advise Sales for quoting, as required. Support Production team members on most Legal queries. Train new & existing Production team members, supporting onboarding and continuing development of Production team members. Proactively assist PMs and PAs with Production queries to aid their workflow and improve understanding processes, procedures, and client communications. Take responsibility for holiday and sickness cover for Production team. Take line manager responsibility for junior Production team members, including conducting monthly 1:1 meetings, setting KPIs, and mentoring their development. Contribute to creation of updated or new processes & prepare supporting documents. Support Production training of newcomers in other departments such as FOH, Audio, Marketing, and other global SIDE/PTW teams. Assist other members of the team with management of SIDE's overall client relationships - for example, meet and greets, joining calls and meetings - as required. Maintain required standards by directing better behaviour or performance from team members. Take an interest in developments within both the tech / digital media and games industries and the consequential growth of the company in terms of services on offer / lines of business, etc. In depth knowledge of audio production processes - potentially with experience in broadcast, commercial or Post Production, or at a developer or creative agency; experience in a role requiring a similar overall project management skill set; solid knowledge of project management - process oriented but can easily adapt to a growing company with evolving processes; capability to work independently as well as part of a team, be responsible and take ownership of the work delivered; strong capability to mentor and support a team and oversee outputs across the team, while still ensuring the team can work independently; the ability to manage multiple deadlines, multiple accounts, multiple stakeholders and prioritise work accordingly; excellent verbal and written communication, and client relationship management skills; experienced knowledge and user of Microsoft Office. Qualifications Competitive remuneration, holidays, flexible working and regular team socials. A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. Benefits Brand new studios based in Kings Cross. Onsite amenities include a gym, café, pub and transport to and from Kings Cross station. We operate a hybrid model of office and remote working, with the requirement being 3 days in studio.

This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!