We're looking for: A motivated and passionate General Manager to join our crew! The Rusty Bicycle is part of the Dodo Pub Co - known for top-notch burgers, Neapolitan pizzas, and unbeatable vibes. At our core, we're neighbourhood pubs dedicated to serving products we're 100% proud of, delivered by people who are 100% committed to what they do. From the bar: We offer a wide selection of craft beers, wines, and cocktails - all served by knowledgeable and passionate staff to customers who care about quality and community. From the kitchen: We serve authentic Neapolitan pizzas cooked at 450 C in our pizza oven, alongside tasty burgers, brunch, and sides that hit the spot. We are neighbourhood pubs for the community, and the General Manager sits at the heart of this. As General Manager, you will take full ownership of your pub like it's your own. You'll be accountable for its success, driving performance while inspiring your team to create an unforgettable experience for our guests. What we're looking for in a General Manager: Own your pub like it's your own - take responsibility and pride in every detail. Lead by example - motivate, support, and inspire your team. Build strong relationships - with your team, regulars, and the wider Neighbourhood. Be calm under pressure - solve problems with confidence and a positive attitude. Drive sales - create memorable events and campaigns that boost business. Manage the numbers - control costs, maximise revenue, and hit targets. Deliver an unbeatable guest experience - always with genuine care and attention. What we offer in return: £36,000 - £40,000 Bonus (up to £48,000 OTE) Service Charge / Tips Paid Overtime Food On Shift Dine At Dodo - bring a mate once a month, and we'll cover your food bill Monthly Team Socials Learning & Development Programs Great work/life balance Annual Team Party Christmas Day & Boxing Day Off Next steps: If this sounds like your vibe, check out our Instagram & website to see what we're about. Click apply and tell us a bit about yourself. Our hiring manager will be in touch to invite you for a coffee & chat, followed by a trial shift where we can get to know each other. We'll make you a job offer within 48 hours . Your first week will be spent with our Buddy Coach, who'll show you the ropes and (more importantly) get you tasting our amazing pizzas & beers! We can't wait to hear from you! Job Type: Full-time Pay: £36,000.00-£48,000.00 per year Application question(s): Why do you want to work for Dodo Pub Co? Work Location: In person
Jan 10, 2026
Full time
We're looking for: A motivated and passionate General Manager to join our crew! The Rusty Bicycle is part of the Dodo Pub Co - known for top-notch burgers, Neapolitan pizzas, and unbeatable vibes. At our core, we're neighbourhood pubs dedicated to serving products we're 100% proud of, delivered by people who are 100% committed to what they do. From the bar: We offer a wide selection of craft beers, wines, and cocktails - all served by knowledgeable and passionate staff to customers who care about quality and community. From the kitchen: We serve authentic Neapolitan pizzas cooked at 450 C in our pizza oven, alongside tasty burgers, brunch, and sides that hit the spot. We are neighbourhood pubs for the community, and the General Manager sits at the heart of this. As General Manager, you will take full ownership of your pub like it's your own. You'll be accountable for its success, driving performance while inspiring your team to create an unforgettable experience for our guests. What we're looking for in a General Manager: Own your pub like it's your own - take responsibility and pride in every detail. Lead by example - motivate, support, and inspire your team. Build strong relationships - with your team, regulars, and the wider Neighbourhood. Be calm under pressure - solve problems with confidence and a positive attitude. Drive sales - create memorable events and campaigns that boost business. Manage the numbers - control costs, maximise revenue, and hit targets. Deliver an unbeatable guest experience - always with genuine care and attention. What we offer in return: £36,000 - £40,000 Bonus (up to £48,000 OTE) Service Charge / Tips Paid Overtime Food On Shift Dine At Dodo - bring a mate once a month, and we'll cover your food bill Monthly Team Socials Learning & Development Programs Great work/life balance Annual Team Party Christmas Day & Boxing Day Off Next steps: If this sounds like your vibe, check out our Instagram & website to see what we're about. Click apply and tell us a bit about yourself. Our hiring manager will be in touch to invite you for a coffee & chat, followed by a trial shift where we can get to know each other. We'll make you a job offer within 48 hours . Your first week will be spent with our Buddy Coach, who'll show you the ropes and (more importantly) get you tasting our amazing pizzas & beers! We can't wait to hear from you! Job Type: Full-time Pay: £36,000.00-£48,000.00 per year Application question(s): Why do you want to work for Dodo Pub Co? Work Location: In person
Career Opportunities with Imprint Hospitality A great place to work. Onsite Officing out of Woodstock, VT Leadership Role Over Two Vermont Hotels Growth-Focused Position The Area General Manager (Area GM) serves as the primary on-site leader for a flagship property in Woodstock, VT, while also providing direct oversight and operational leadership to a nearby sister hotel. This role is central to shaping the performance, culture, and long-term success of both hotels, with a strategic focus on strengthening operations, developing the local team, and supporting the expansion of Imprint Hospitality's portfolio in the region. The Area GM leads and mentors the General Managers at each hotel, ensuring strong alignment, consistent execution, and a shared commitment to exceptional guest service and financial performance. This leader fosters a collaborative, service-oriented environment; sets high operational standards; and ensures both hotels operate efficiently, profitably, and in accordance with Imprint's values. The Area GM partners closely with Imprint's corporate team on budgeting, marketing, revenue strategy, and operational planning, with an overarching goal of enhancing customer loyalty, elevating reputation, and delivering strong returns for owners and investors. Duties & Responsibilities Report to Imprint Hospitality on the management and performance of both hotels and communicate with hotel owners as needed. Provide leadership, coaching, and oversight to the General Managers at each property, ensuring strong operational alignment, collaborative problem solving, and consistent execution of brand standards. Lead all People Resources efforts to attract, retain, and motivate employees. Hire, train, schedule, develop, empower, coach, counsel, conduct performance reviews, resolve problems, maintain open communication channels, discipline, and terminate as appropriate. Cultivate an environment where guests experience exceptional, memorable service. Ensure that all team members are trained and held accountable for delivering outstanding hospitality. Conduct regular inspections of guest rooms, public areas, back of house spaces, and event areas. Create detailed follow up lists and ensure timely execution by housekeeping, maintenance, and operating departments. Model and reinforce friendly, courteous, guest focused service. Establish clear guest service standards for all departments and conduct periodic reviews to identify issues and corrective actions. Oversee the management of all guest feedback and online reviews, ensuring timely, appropriate responses and actionable follow up to address root causes. Supervise work at all levels, including front office, housekeeping, laundry, and maintenance, to ensure efficiency, completion, and adherence to quality standards. Manage payroll and expenses; analyze financial information; and monitor sales, room inventory, market conditions, and profitability. Lead monthly forecasting of staffing and operating expenditures. Provide direction to align business planning with forecasted sales and cost expectations. Review monthly financial statements to identify issues, maintain budget alignment, and plan future business. Approve all "other expense" category purchases and regularly assess major expenses to ensure responsible spending. Evaluate market mix and take proactive steps to position each hotel for increased business. Participate in sales efforts and solicitation of key accounts. Manage labor across properties to meet approved staffing and budgetary guidelines. Partner with leadership to develop and implement an efficient, intuitive marketing strategy to promote both hotels. Support revenue management efforts, including rate management, OTA updates, availability alignment, and inventory accuracy across systems. Oversee vendor relationships to ensure cost effective purchasing and appropriate inventory levels. Direct and support all maintenance and capital improvement programs, including staff oversight, equipment needs, and ongoing preventative maintenance. Ensure the maintenance and sanitation of all hotel areas to protect assets, comply with regulations, and maintain high guest satisfaction. Conduct regular property inspections to enforce strict health, safety, and brand standards. Lead and promote a comprehensive accident and safety prevention program to minimize risk and liability. Ensure General Managers submit weekly and monthly operational reports documenting events, trends, and notable activity. Assist with special projects, task force support, and shift coverage when necessary. Represent each hotel in the local community and foster strong relationships with community partners, positioning the hotels as engaged and supportive corporate citizens. Immediately address and remedy any unsafe conditions. Provide assistance across departments to contribute to the best overall performance of each hotel. Perform other duties as assigned. You are Committed to excellence Transparent Courageous Intentional Competitive Creative Dynamic Nimble Engaging Fun Detail Orientated Lift, push, pull, and carry up to 50 pounds. Frequently bend and kneel to perform inspections. Respond quickly to emergencies. 100% mobility required. Stand continuously and climb stairs for approximately 40% of an 8 hour shift. Visually inspect the interior and exterior of the hotels. You have 3-5 years of leadership experience with solid knowledge of hospitality operations and business management. Strong multi tasking, planning, prioritization, and time management abilities. The ability to study, analyze, and interpret complex information in order to improve existing practices or develop new approaches. Strong decision making skills with the capability to act independently while keeping the VP of Operations informed. Highly developed communication skills, with the ability to negotiate, influence, and engage with employees, guests, and corporate clients. Excellent verbal and written communication skills for clear interaction with owners, guests, and team members. Strong literacy skills necessary for preparing reports, policies, and procedures. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. About Imprint Hospitality We are a privately owned hospitality company focused on acquiring and managing small to mid sized, independently branded hotels in destinations we love. We currently manage and/or asset manage thirteen properties and many more planned. Our culture is rooted in purpose and guided by principles from EOS, Patrick Lencioni, and the Growth Mindset. We lead with integrity, collaborate with intention, and grow with curiosity. Our mission is to leave a positive Imprint-on the communities we serve, the people we work with, and the owners who trust us with their investments. We care deeply, act ethically, and use our expertise to drive continuous improvement. We value balance, flexibility, and fun, and we're passionate about the places we operate. As we enter an exciting phase of growth, we're looking for leaders who share our values and want to grow with us. Application Instructions Please submit a cover letter with your application.
Jan 10, 2026
Full time
Career Opportunities with Imprint Hospitality A great place to work. Onsite Officing out of Woodstock, VT Leadership Role Over Two Vermont Hotels Growth-Focused Position The Area General Manager (Area GM) serves as the primary on-site leader for a flagship property in Woodstock, VT, while also providing direct oversight and operational leadership to a nearby sister hotel. This role is central to shaping the performance, culture, and long-term success of both hotels, with a strategic focus on strengthening operations, developing the local team, and supporting the expansion of Imprint Hospitality's portfolio in the region. The Area GM leads and mentors the General Managers at each hotel, ensuring strong alignment, consistent execution, and a shared commitment to exceptional guest service and financial performance. This leader fosters a collaborative, service-oriented environment; sets high operational standards; and ensures both hotels operate efficiently, profitably, and in accordance with Imprint's values. The Area GM partners closely with Imprint's corporate team on budgeting, marketing, revenue strategy, and operational planning, with an overarching goal of enhancing customer loyalty, elevating reputation, and delivering strong returns for owners and investors. Duties & Responsibilities Report to Imprint Hospitality on the management and performance of both hotels and communicate with hotel owners as needed. Provide leadership, coaching, and oversight to the General Managers at each property, ensuring strong operational alignment, collaborative problem solving, and consistent execution of brand standards. Lead all People Resources efforts to attract, retain, and motivate employees. Hire, train, schedule, develop, empower, coach, counsel, conduct performance reviews, resolve problems, maintain open communication channels, discipline, and terminate as appropriate. Cultivate an environment where guests experience exceptional, memorable service. Ensure that all team members are trained and held accountable for delivering outstanding hospitality. Conduct regular inspections of guest rooms, public areas, back of house spaces, and event areas. Create detailed follow up lists and ensure timely execution by housekeeping, maintenance, and operating departments. Model and reinforce friendly, courteous, guest focused service. Establish clear guest service standards for all departments and conduct periodic reviews to identify issues and corrective actions. Oversee the management of all guest feedback and online reviews, ensuring timely, appropriate responses and actionable follow up to address root causes. Supervise work at all levels, including front office, housekeeping, laundry, and maintenance, to ensure efficiency, completion, and adherence to quality standards. Manage payroll and expenses; analyze financial information; and monitor sales, room inventory, market conditions, and profitability. Lead monthly forecasting of staffing and operating expenditures. Provide direction to align business planning with forecasted sales and cost expectations. Review monthly financial statements to identify issues, maintain budget alignment, and plan future business. Approve all "other expense" category purchases and regularly assess major expenses to ensure responsible spending. Evaluate market mix and take proactive steps to position each hotel for increased business. Participate in sales efforts and solicitation of key accounts. Manage labor across properties to meet approved staffing and budgetary guidelines. Partner with leadership to develop and implement an efficient, intuitive marketing strategy to promote both hotels. Support revenue management efforts, including rate management, OTA updates, availability alignment, and inventory accuracy across systems. Oversee vendor relationships to ensure cost effective purchasing and appropriate inventory levels. Direct and support all maintenance and capital improvement programs, including staff oversight, equipment needs, and ongoing preventative maintenance. Ensure the maintenance and sanitation of all hotel areas to protect assets, comply with regulations, and maintain high guest satisfaction. Conduct regular property inspections to enforce strict health, safety, and brand standards. Lead and promote a comprehensive accident and safety prevention program to minimize risk and liability. Ensure General Managers submit weekly and monthly operational reports documenting events, trends, and notable activity. Assist with special projects, task force support, and shift coverage when necessary. Represent each hotel in the local community and foster strong relationships with community partners, positioning the hotels as engaged and supportive corporate citizens. Immediately address and remedy any unsafe conditions. Provide assistance across departments to contribute to the best overall performance of each hotel. Perform other duties as assigned. You are Committed to excellence Transparent Courageous Intentional Competitive Creative Dynamic Nimble Engaging Fun Detail Orientated Lift, push, pull, and carry up to 50 pounds. Frequently bend and kneel to perform inspections. Respond quickly to emergencies. 100% mobility required. Stand continuously and climb stairs for approximately 40% of an 8 hour shift. Visually inspect the interior and exterior of the hotels. You have 3-5 years of leadership experience with solid knowledge of hospitality operations and business management. Strong multi tasking, planning, prioritization, and time management abilities. The ability to study, analyze, and interpret complex information in order to improve existing practices or develop new approaches. Strong decision making skills with the capability to act independently while keeping the VP of Operations informed. Highly developed communication skills, with the ability to negotiate, influence, and engage with employees, guests, and corporate clients. Excellent verbal and written communication skills for clear interaction with owners, guests, and team members. Strong literacy skills necessary for preparing reports, policies, and procedures. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. About Imprint Hospitality We are a privately owned hospitality company focused on acquiring and managing small to mid sized, independently branded hotels in destinations we love. We currently manage and/or asset manage thirteen properties and many more planned. Our culture is rooted in purpose and guided by principles from EOS, Patrick Lencioni, and the Growth Mindset. We lead with integrity, collaborate with intention, and grow with curiosity. Our mission is to leave a positive Imprint-on the communities we serve, the people we work with, and the owners who trust us with their investments. We care deeply, act ethically, and use our expertise to drive continuous improvement. We value balance, flexibility, and fun, and we're passionate about the places we operate. As we enter an exciting phase of growth, we're looking for leaders who share our values and want to grow with us. Application Instructions Please submit a cover letter with your application.
The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers. The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 bedroom house for men in South London. This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate. They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team. The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees. The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed. Role Specific Responsibilities Accommodation: • Preparing needs assessments and inducting guests and residents. • Facilitating matching meetings and providing ongoing support during placements including review meetings. • Coordinating food grants for accommodated refugee friends. • Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents. • Support with coordinating the move-on process from hosting and housing as appropriate. • Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings. • Support the facilitating of monthly house meetings and activities. • Proactively identify and respond to risks and health and safety issues, escalating as appropriate. • Promptly flagging any housing maintenance issues • Take part in the on-call rota. • Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided. General Advice and Casework Support: • Identify, register, and assess needs of individuals seeking support • Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support. • Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support. • Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate. • Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures. • Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners. • Non-legal form filling. General: • Safeguarding concerns are identified, managed and/or escalated as appropriate • Participate in monthly casework meetings • Continuously maintain clear and accurate records in accordance with data protection legislation • Identify and raise common trends and issues affecting our work • Provide regular reports including for funding as required • Attend internal and external meetings as agreed • Keep abreast of relevant developments in asylum/immigration law and procedures • Actively support colleagues, volunteers and collaborate across teams • Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK s advocacy and communications work • Assist line manager and colleagues with service improvement and development • Undertake other duties and responsibilities as needed • Comply with all JRS policies and procedures Personal growth and development: • Engage with opportunities for training and development and reflect regularly on practice, including: o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve. o Attend non-managerial supervision and psychological support to support selfcare. o Workshops and trainings relating to JRS mission and ethos
Jan 09, 2026
Full time
The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers. The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 bedroom house for men in South London. This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate. They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team. The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees. The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed. Role Specific Responsibilities Accommodation: • Preparing needs assessments and inducting guests and residents. • Facilitating matching meetings and providing ongoing support during placements including review meetings. • Coordinating food grants for accommodated refugee friends. • Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents. • Support with coordinating the move-on process from hosting and housing as appropriate. • Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings. • Support the facilitating of monthly house meetings and activities. • Proactively identify and respond to risks and health and safety issues, escalating as appropriate. • Promptly flagging any housing maintenance issues • Take part in the on-call rota. • Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided. General Advice and Casework Support: • Identify, register, and assess needs of individuals seeking support • Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support. • Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support. • Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate. • Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures. • Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners. • Non-legal form filling. General: • Safeguarding concerns are identified, managed and/or escalated as appropriate • Participate in monthly casework meetings • Continuously maintain clear and accurate records in accordance with data protection legislation • Identify and raise common trends and issues affecting our work • Provide regular reports including for funding as required • Attend internal and external meetings as agreed • Keep abreast of relevant developments in asylum/immigration law and procedures • Actively support colleagues, volunteers and collaborate across teams • Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK s advocacy and communications work • Assist line manager and colleagues with service improvement and development • Undertake other duties and responsibilities as needed • Comply with all JRS policies and procedures Personal growth and development: • Engage with opportunities for training and development and reflect regularly on practice, including: o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve. o Attend non-managerial supervision and psychological support to support selfcare. o Workshops and trainings relating to JRS mission and ethos
Senior Analyst Apply Now Apply Later Job ID Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Dec. 03, 2025 Job Summary: Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the C S &BD team. Senior analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization / teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in the IR models or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risks and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Support preparation of the annual strategic business review and 5-year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors - extracting meaningful insights that inform key decision in our business Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., collaborations with other streaming services; distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands); evaluate opportunities to establish strategic partnerships with external content producers (e.g., linear TV channels); evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (e.g., revenue targets, size of budget to manage etc) and level of authorisation Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. About The Walt Disney Company (EMEA): Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA). The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
Jan 09, 2026
Full time
Senior Analyst Apply Now Apply Later Job ID Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Dec. 03, 2025 Job Summary: Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the C S &BD team. Senior analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization / teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in the IR models or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risks and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Support preparation of the annual strategic business review and 5-year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors - extracting meaningful insights that inform key decision in our business Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., collaborations with other streaming services; distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands); evaluate opportunities to establish strategic partnerships with external content producers (e.g., linear TV channels); evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (e.g., revenue targets, size of budget to manage etc) and level of authorisation Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. About The Walt Disney Company (EMEA): Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA). The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. Sign up to receive new job alerts and company information based on your preferences.
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Jan 09, 2026
Full time
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
We are looking for Skin Care Coaches (skoah speak for Retail Associates). Skin Care Coaches do NOT need skin care experience because we have one of the best training programs around. Skin Care Coaches coach our guests into a personalized skin care training program and support our Skin Care Trainers (estheticians) throughout the day. Each day you'll get to connect with our regular guests who know us well and whom we love to get to know better at each visit. You'll also start to build your own relationships with our brand new guests on their first visit. You're the guest's first impression, so use your sense of humour, natural people curiosity and empathy to make them feel like they walked into their new friend's apartment. You'll also get to set your own personal goals at skoah with your managers and trainers. Lastly, you'll get the chance to take responsibility and learn other areas of the company if you so wish. We are looking for amazing people to join us on our journey and grow their career at our Kensington location! skoah is looking for: 1-2 years in a customer service oriented role Energetic individuals with retail experience and a passion for skin care Innovative trouble-shooters who think on their feet and provide kustomer-oriented solutions Frontline motivators who continuously coach their krew to meet goals and exceed expectations Strong communicators who fill our books with facials and precisely implement marketing and promotion efforts Team players who love to make others feel amazing and strive to create a fun atmosphere with a supportive group of fellow krew members If this sounds like the role you've been looking for with a company that offer a great environment and lots of growth, then apply now. Only successful candidates will be contacted for interviews. Don't forget to share with us what you love about skoah and what skoah will love about you.
Jan 09, 2026
Full time
We are looking for Skin Care Coaches (skoah speak for Retail Associates). Skin Care Coaches do NOT need skin care experience because we have one of the best training programs around. Skin Care Coaches coach our guests into a personalized skin care training program and support our Skin Care Trainers (estheticians) throughout the day. Each day you'll get to connect with our regular guests who know us well and whom we love to get to know better at each visit. You'll also start to build your own relationships with our brand new guests on their first visit. You're the guest's first impression, so use your sense of humour, natural people curiosity and empathy to make them feel like they walked into their new friend's apartment. You'll also get to set your own personal goals at skoah with your managers and trainers. Lastly, you'll get the chance to take responsibility and learn other areas of the company if you so wish. We are looking for amazing people to join us on our journey and grow their career at our Kensington location! skoah is looking for: 1-2 years in a customer service oriented role Energetic individuals with retail experience and a passion for skin care Innovative trouble-shooters who think on their feet and provide kustomer-oriented solutions Frontline motivators who continuously coach their krew to meet goals and exceed expectations Strong communicators who fill our books with facials and precisely implement marketing and promotion efforts Team players who love to make others feel amazing and strive to create a fun atmosphere with a supportive group of fellow krew members If this sounds like the role you've been looking for with a company that offer a great environment and lots of growth, then apply now. Only successful candidates will be contacted for interviews. Don't forget to share with us what you love about skoah and what skoah will love about you.
Forest of Arden Hotel & Country Club
City, Birmingham
Job Summary To ensure the highest level of service is delivered to all guests. To ensure that standards are maintained and improved where possible. The team member must be fully conversant with Company Policies and Procedures and ensure that these are adhered to. To actively contribute to achieving the targets set for the Front office to ensure all training is carried out on a timely basis and that Guest Satisfaction targets are met and exceeded. Candidate Profile Experience Previous experience within a Front Office hotel environment office preferred. Skills and Knowledge Strong Communication skills (verbal, listening, writing). Innovative, Pro active and reliable. Able to work alone and within a team. Directly responsible for supervision of staff, Guest Satisfaction feedback. Maximise revenue Controls and monitors discounts Maintaining Company standards Hotel Credit Policy Control Front Office floats on a shift basis as per policy and procedure. Training Customer focussed Developing people Business awareness Commitment Planning Leadership Competencies Performs all technical/procedural requirements of the job Demonstrates understanding of how a department and/or hotel operates. Promotes safety and security or co-workers. Focusing on Customer Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring. Regularly monitors customer satisfaction and takes personal responsibility. Proactively demonstrates hospitality in all customer interactions. Follows through on customer enquiries, requests or complaints. Takes personal responsibility for correcting customer service problems. Corrects problems properly and undefensively. Organisational Learner Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for improvement. Seeks feedback from others on performance and modifies behaviour as appropriate. Keeps up to date on available resources that can help to better serve customers needs and to improve organisational performance. Shares learnings, innovations, and best practices with Team Members Is willing to learn from others. Developing Others Uses appropriate Company interview tools to ensure hiring decisions are based on the candidate's job-related skills and competency. Gives timely and specific performance based feedback to Team Members Takes time to assist Team Members and to provide specific, detailed follow up. Fostering Teamwork and Relationships Considers the impact of personal/departmental actions on other parts of the organisation/property. Expresses concern for treating people fairly and respectfully. Supports and acts in accordance with team decisions, even when such decision may not entirely reflect one's own opinion. Works to meet goals in a manner that does not disadvantage other Team Members Solicits and uses other Team Members ideas and opinions to resolve issues. Managing Work Execution Helps and supports Team Members in solving problems and accomplishing work objectives. Approaches own work with a sense of urgency and purpose. Ensures that desired results are achieved in the most efficient manner while maintaining or improving the quality of service. Allocates time and resources effectively when faced with competing demands. Tracks activities in progress and/or completed activities to ensure stated objectives are completed. Tries new approaches to overcome obstacles or to accomplish challenging objectives. Anticipates potential obstacles and develops contingency plans to overcome them. Managing Change Seeks full understanding of new procedures or methods resulting from change. Understands and communicates reasons for change. Shows willingness to learn new methods, procedures, techniques, or systems resulting from departmental or organisational wide change. Takes action to make changes work rather than only identifying why changes won't work Sees changes as an opportunity rather than a problem. Leading Demonstrates commitment to the organisation and its vision, mission, and team. Establishes measurable and achievable expectations of results. Holds self and other team members accountable for achieving results. Makes decisions and commits to a course of action with information available. Addresses conflicts in a timely manner. Takes action to motivate Team Members toward achieving goals and objectives. Communicating Openly Asks questions as necessary to clarify the message. Encourages others to share their points of view. Openly and accurately reports errors, mistakes, and unintended outcomes without rationalising them. Actively listens or responds to team Members Shares relevant, timely information to help others understand and support business objectives Speaks clearly and articulately with individuals and groups Delivers constructive feedback with sensitivity to others feelings Facilitates group discussions Prepares and delivers presentations tailored to the audience Writes memoranda, letters, etc. That are clear and effective with few, if any, spelling or grammatical errors. Specific Duties The following are specific responsibilities and contributions, critical to the successful performance of the position: Maximises hotel revenue by up selling, following yield strategy and following overbooking guidelines and liaising with reservations on a daily basis. To maximise revenue by working with the Night Manager to achieve 100% occupancy where possible, maintaining an accurate record of walked guests. To support the Front Office Manager by following the Hotel Cost Tracker procedures when placing orders Ensure Team Members are trained to Company standards, including Passports, Statutory Fire, Health and Safety and any other training deemed necessary Supports the company external training verifiation
Jan 09, 2026
Full time
Job Summary To ensure the highest level of service is delivered to all guests. To ensure that standards are maintained and improved where possible. The team member must be fully conversant with Company Policies and Procedures and ensure that these are adhered to. To actively contribute to achieving the targets set for the Front office to ensure all training is carried out on a timely basis and that Guest Satisfaction targets are met and exceeded. Candidate Profile Experience Previous experience within a Front Office hotel environment office preferred. Skills and Knowledge Strong Communication skills (verbal, listening, writing). Innovative, Pro active and reliable. Able to work alone and within a team. Directly responsible for supervision of staff, Guest Satisfaction feedback. Maximise revenue Controls and monitors discounts Maintaining Company standards Hotel Credit Policy Control Front Office floats on a shift basis as per policy and procedure. Training Customer focussed Developing people Business awareness Commitment Planning Leadership Competencies Performs all technical/procedural requirements of the job Demonstrates understanding of how a department and/or hotel operates. Promotes safety and security or co-workers. Focusing on Customer Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring. Regularly monitors customer satisfaction and takes personal responsibility. Proactively demonstrates hospitality in all customer interactions. Follows through on customer enquiries, requests or complaints. Takes personal responsibility for correcting customer service problems. Corrects problems properly and undefensively. Organisational Learner Acts independently to improve and increase skills and knowledge. Demonstrates an awareness of personal strengths and areas for improvement. Seeks feedback from others on performance and modifies behaviour as appropriate. Keeps up to date on available resources that can help to better serve customers needs and to improve organisational performance. Shares learnings, innovations, and best practices with Team Members Is willing to learn from others. Developing Others Uses appropriate Company interview tools to ensure hiring decisions are based on the candidate's job-related skills and competency. Gives timely and specific performance based feedback to Team Members Takes time to assist Team Members and to provide specific, detailed follow up. Fostering Teamwork and Relationships Considers the impact of personal/departmental actions on other parts of the organisation/property. Expresses concern for treating people fairly and respectfully. Supports and acts in accordance with team decisions, even when such decision may not entirely reflect one's own opinion. Works to meet goals in a manner that does not disadvantage other Team Members Solicits and uses other Team Members ideas and opinions to resolve issues. Managing Work Execution Helps and supports Team Members in solving problems and accomplishing work objectives. Approaches own work with a sense of urgency and purpose. Ensures that desired results are achieved in the most efficient manner while maintaining or improving the quality of service. Allocates time and resources effectively when faced with competing demands. Tracks activities in progress and/or completed activities to ensure stated objectives are completed. Tries new approaches to overcome obstacles or to accomplish challenging objectives. Anticipates potential obstacles and develops contingency plans to overcome them. Managing Change Seeks full understanding of new procedures or methods resulting from change. Understands and communicates reasons for change. Shows willingness to learn new methods, procedures, techniques, or systems resulting from departmental or organisational wide change. Takes action to make changes work rather than only identifying why changes won't work Sees changes as an opportunity rather than a problem. Leading Demonstrates commitment to the organisation and its vision, mission, and team. Establishes measurable and achievable expectations of results. Holds self and other team members accountable for achieving results. Makes decisions and commits to a course of action with information available. Addresses conflicts in a timely manner. Takes action to motivate Team Members toward achieving goals and objectives. Communicating Openly Asks questions as necessary to clarify the message. Encourages others to share their points of view. Openly and accurately reports errors, mistakes, and unintended outcomes without rationalising them. Actively listens or responds to team Members Shares relevant, timely information to help others understand and support business objectives Speaks clearly and articulately with individuals and groups Delivers constructive feedback with sensitivity to others feelings Facilitates group discussions Prepares and delivers presentations tailored to the audience Writes memoranda, letters, etc. That are clear and effective with few, if any, spelling or grammatical errors. Specific Duties The following are specific responsibilities and contributions, critical to the successful performance of the position: Maximises hotel revenue by up selling, following yield strategy and following overbooking guidelines and liaising with reservations on a daily basis. To maximise revenue by working with the Night Manager to achieve 100% occupancy where possible, maintaining an accurate record of walked guests. To support the Front Office Manager by following the Hotel Cost Tracker procedures when placing orders Ensure Team Members are trained to Company standards, including Passports, Statutory Fire, Health and Safety and any other training deemed necessary Supports the company external training verifiation
We're looking for an experienced and inspiring General Manager to lead our flagship East London site. The Blues Kitchen Shoreditch is a cornerstone of London's nightlife - a late-night bar, restaurant, and live music venue serving Southern-inspired food, world-class cocktails, and hosting incredible live performances. The Role As General Manager, you'll be responsible for driving the success of one of London's busiest and most iconic venues. You'll lead from the front, creating a culture of high performance, unforgettable guest experiences, and genuine hospitality. This is a hands on role where you'll balance operational excellence with strategic leadership. Key Responsibilities Lead, motivate, and inspire a large and diverse team across bar, floor, kitchen, and events. Drive exceptional guest experiences in a high-volume, late-night environment. Deliver strong financial performance through effective P&L management, cost control, and sales growth. Maintain the highest standards of food, drink, service, and compliance. Oversee live music and events programming, ensuring seamless operations and an unforgettable atmosphere. Recruit, train, and develop future leaders within your team. Build strong relationships with local communities, partners, and suppliers. About You Proven experience as a General Manager (or senior management) in a large, late-night venue, bar, or restaurant. Commercially astute with a strong track record of hitting financial and operational targets. A natural leader who thrives in a fast-paced, high-energy environment. Passionate about hospitality, people development, and creating memorable guest experiences. Strong knowledge of cocktails, spirits, and food led operations. Comfortable working with live music and events. Why Join Us? At The Blues Kitchen, we're passionate about music, food, and great hospitality. As General Manager, you'll be given the autonomy to run your venue as if it were your own, with the support of a forward thinking independant hospitality group behind you. We offer: Competitive salary & bonus structure We offer our General Managers a performance based super bonus scheme, meaning that if the venue performs to its expected targets, our General Managers can earn up to 100% of their salary as a bonus at the end of the year. Career progression across a growing group of iconic venues Ongoing training and development opportunities Discounts across all our venues A vibrant, creative, and supportive working culture
Jan 09, 2026
Full time
We're looking for an experienced and inspiring General Manager to lead our flagship East London site. The Blues Kitchen Shoreditch is a cornerstone of London's nightlife - a late-night bar, restaurant, and live music venue serving Southern-inspired food, world-class cocktails, and hosting incredible live performances. The Role As General Manager, you'll be responsible for driving the success of one of London's busiest and most iconic venues. You'll lead from the front, creating a culture of high performance, unforgettable guest experiences, and genuine hospitality. This is a hands on role where you'll balance operational excellence with strategic leadership. Key Responsibilities Lead, motivate, and inspire a large and diverse team across bar, floor, kitchen, and events. Drive exceptional guest experiences in a high-volume, late-night environment. Deliver strong financial performance through effective P&L management, cost control, and sales growth. Maintain the highest standards of food, drink, service, and compliance. Oversee live music and events programming, ensuring seamless operations and an unforgettable atmosphere. Recruit, train, and develop future leaders within your team. Build strong relationships with local communities, partners, and suppliers. About You Proven experience as a General Manager (or senior management) in a large, late-night venue, bar, or restaurant. Commercially astute with a strong track record of hitting financial and operational targets. A natural leader who thrives in a fast-paced, high-energy environment. Passionate about hospitality, people development, and creating memorable guest experiences. Strong knowledge of cocktails, spirits, and food led operations. Comfortable working with live music and events. Why Join Us? At The Blues Kitchen, we're passionate about music, food, and great hospitality. As General Manager, you'll be given the autonomy to run your venue as if it were your own, with the support of a forward thinking independant hospitality group behind you. We offer: Competitive salary & bonus structure We offer our General Managers a performance based super bonus scheme, meaning that if the venue performs to its expected targets, our General Managers can earn up to 100% of their salary as a bonus at the end of the year. Career progression across a growing group of iconic venues Ongoing training and development opportunities Discounts across all our venues A vibrant, creative, and supportive working culture
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family. Head of Groups & Events Planning Department: Groups & Events Location: ME London Reports to: General / Hotel Manager Package: Competitive salary % annual performance-related bonus+service charge What's in it for you? Global career opportunities across more than 350 hotels Hotel discounts for you, your friends & family across the globe Enrolment to the Company Bonus Scheme (10% of salary) Life Assurance x3 Salary Health cash plan & discounted dental & optical cover Company pension scheme Loyalty rewards & refer-a-friend bonus (£500) Access to Meliá's global e-learning platform for personal & professional development High street savings through Perks at Work Mission As Head of Groups & Events Planning , you will maximise hotel revenue through the seamless planning, coordination, and delivery of all groups and events. You'll ensure every detail - from contracting to execution - elevates guest satisfaction while driving financial performance. Leading and developing the Conference and Events Coordinators in your team, you will champion operational excellence, strengthen client relationships, and secure the hotel's position as a top MICE destination. Key Responsibilities Operational Excellence Set team objectives, review contracts, allocate events, and oversee planning tasks. Ensure timely completion of group summaries, BEOs, and structured pre con meetings. Monitor event delivery, resolve incidents, implement improvements, and track recurring issues. Prepare key departmental projections with F&B and provide insights during business reviews. Build strong relationships with external suppliers and oversee site inspections and visits. Represent the hotel at social event and MICE trade shows to support business generation. Participate in the creation, monitoring, and adjustment of departmental budgets. Analyse P&L, revenues, and expenses, identifying efficiencies and revenue opportunities. Ensure accurate billing, reporting, forecasting, and financial follow up for groups/events. What we're looking for Strong leadership, financial, operational, and communication skills Experience in a similar luxury hotel environment High attention to detail with a proactive, analytical and service driven mindset Excellent planning ability and proven problem solving skills Minimum 2 years' experience in a management / leadership role Because belonging to the great Meliá family is being VIP At Meliá, our people are the heart of everything we do. Whether you're stepping into leadership or building on your expertise, you'll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People - and that includes you. Our Commitment to Diversity & Inclusion We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future. If you want to be a Very Inspiring Person , apply now and start your journey with Meliá. Follow us on: Instagram - LinkedIn - Twitter - Indeed - Glassdoor
Jan 09, 2026
Full time
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family. Head of Groups & Events Planning Department: Groups & Events Location: ME London Reports to: General / Hotel Manager Package: Competitive salary % annual performance-related bonus+service charge What's in it for you? Global career opportunities across more than 350 hotels Hotel discounts for you, your friends & family across the globe Enrolment to the Company Bonus Scheme (10% of salary) Life Assurance x3 Salary Health cash plan & discounted dental & optical cover Company pension scheme Loyalty rewards & refer-a-friend bonus (£500) Access to Meliá's global e-learning platform for personal & professional development High street savings through Perks at Work Mission As Head of Groups & Events Planning , you will maximise hotel revenue through the seamless planning, coordination, and delivery of all groups and events. You'll ensure every detail - from contracting to execution - elevates guest satisfaction while driving financial performance. Leading and developing the Conference and Events Coordinators in your team, you will champion operational excellence, strengthen client relationships, and secure the hotel's position as a top MICE destination. Key Responsibilities Operational Excellence Set team objectives, review contracts, allocate events, and oversee planning tasks. Ensure timely completion of group summaries, BEOs, and structured pre con meetings. Monitor event delivery, resolve incidents, implement improvements, and track recurring issues. Prepare key departmental projections with F&B and provide insights during business reviews. Build strong relationships with external suppliers and oversee site inspections and visits. Represent the hotel at social event and MICE trade shows to support business generation. Participate in the creation, monitoring, and adjustment of departmental budgets. Analyse P&L, revenues, and expenses, identifying efficiencies and revenue opportunities. Ensure accurate billing, reporting, forecasting, and financial follow up for groups/events. What we're looking for Strong leadership, financial, operational, and communication skills Experience in a similar luxury hotel environment High attention to detail with a proactive, analytical and service driven mindset Excellent planning ability and proven problem solving skills Minimum 2 years' experience in a management / leadership role Because belonging to the great Meliá family is being VIP At Meliá, our people are the heart of everything we do. Whether you're stepping into leadership or building on your expertise, you'll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People - and that includes you. Our Commitment to Diversity & Inclusion We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future. If you want to be a Very Inspiring Person , apply now and start your journey with Meliá. Follow us on: Instagram - LinkedIn - Twitter - Indeed - Glassdoor
Assistant Purchasing Manager - AELTC Wimbledon £40,000 per annum plus benefits Ever wondered what it's like to be part of the world's most prestigious tennis tournament? Levy is the driving force behind the legendary food and drink experience at All England Tennis Club, Wimbledon, and we want YOU to be part of it! As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world class hospitality to over 450,000 guests each year. From the Members' Clubhouse to food stands and lounges, our team of 2,200 catering staff and 355 chefs craft unforgettable culinary moments at 51 kitchens and 27 restaurants across the grounds. Purpose of Role As Assistant Purchasing Manager, you will play a key role in the planning and delivery of one of the world's most prestigious sporting events. Working closely with the Culinary Purchasing Manager, you will support the end to end procurement of multi million pound food categories, ensuring seamless supply, exceptional quality, and value for money across the Championships. This role is central to enabling world class culinary delivery at scale, requiring strong commercial awareness, meticulous planning, and close collaboration with culinary, operations, and supplier partners to meet the unique demands of Wimbledon. Key Responsibilities Support the Culinary Purchasing Manager in developing and delivering a purchasing strategy that drives year on year value, efficiency and savings across all food categories. Manage supplier relationships across fresh, multi temperature, confectionery and food to go categories, including sourcing new products and forecasting Championship requirements. Play a key role in planning and delivering a complex, large scale logistics operation, ensuring robust delivery schedules and seamless food supply throughout the Championships. Build and maintain accurate product forecasts, order sheets and menu costings, working closely with Finance to track spend and ensure food costs remain within budget. Lead food ordering activity before and during the tournament, working collaboratively with the purchasing and operations teams to manage stock levels and respond to live operational changes. Line manage the permanent purchasing and stores team, supporting performance, engagement and development, and lead the induction and training of temporary tournament colleagues. Work closely with culinary stakeholders, the Recipe, Allergen & Specification team and Learning & Development to ensure product compliance, accurate financial data, and strong team capability. Champion a people first culture, promoting collaboration, accountability and high retention across the team. Ensure full compliance with all food safety, allergen, health & safety and regulatory requirements, maintaining robust systems, audits and traceability at all times. Requirements A confident and credible influencer, with a natural ability to coach, develop and inspire others. A highly motivated self starter who takes ownership, shows initiative and thrives in a fast paced, high profile environment. Passionate about food, with a genuine curiosity for emerging trends, products and innovation across the food & beverage landscape. Proactive, positive and collaborative, able to build trusted relationships quickly and work effectively with a wide range of stakeholders. Comfortable driving change, bringing others with you and navigating complexity with clarity and confidence. Commercially minded and inquisitive, with a strong eye for value, opportunity and continuous improvement. Able to operate and influence at all levels, from on the ground teams to senior stakeholders. A strong problem solver who applies sound judgement to make balanced, well informed business decisions. Who are Levy? Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. We're committed to decarbonising our operation at scale, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage. Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. For this Assistant Purchasing Manager role we welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Jan 09, 2026
Full time
Assistant Purchasing Manager - AELTC Wimbledon £40,000 per annum plus benefits Ever wondered what it's like to be part of the world's most prestigious tennis tournament? Levy is the driving force behind the legendary food and drink experience at All England Tennis Club, Wimbledon, and we want YOU to be part of it! As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world class hospitality to over 450,000 guests each year. From the Members' Clubhouse to food stands and lounges, our team of 2,200 catering staff and 355 chefs craft unforgettable culinary moments at 51 kitchens and 27 restaurants across the grounds. Purpose of Role As Assistant Purchasing Manager, you will play a key role in the planning and delivery of one of the world's most prestigious sporting events. Working closely with the Culinary Purchasing Manager, you will support the end to end procurement of multi million pound food categories, ensuring seamless supply, exceptional quality, and value for money across the Championships. This role is central to enabling world class culinary delivery at scale, requiring strong commercial awareness, meticulous planning, and close collaboration with culinary, operations, and supplier partners to meet the unique demands of Wimbledon. Key Responsibilities Support the Culinary Purchasing Manager in developing and delivering a purchasing strategy that drives year on year value, efficiency and savings across all food categories. Manage supplier relationships across fresh, multi temperature, confectionery and food to go categories, including sourcing new products and forecasting Championship requirements. Play a key role in planning and delivering a complex, large scale logistics operation, ensuring robust delivery schedules and seamless food supply throughout the Championships. Build and maintain accurate product forecasts, order sheets and menu costings, working closely with Finance to track spend and ensure food costs remain within budget. Lead food ordering activity before and during the tournament, working collaboratively with the purchasing and operations teams to manage stock levels and respond to live operational changes. Line manage the permanent purchasing and stores team, supporting performance, engagement and development, and lead the induction and training of temporary tournament colleagues. Work closely with culinary stakeholders, the Recipe, Allergen & Specification team and Learning & Development to ensure product compliance, accurate financial data, and strong team capability. Champion a people first culture, promoting collaboration, accountability and high retention across the team. Ensure full compliance with all food safety, allergen, health & safety and regulatory requirements, maintaining robust systems, audits and traceability at all times. Requirements A confident and credible influencer, with a natural ability to coach, develop and inspire others. A highly motivated self starter who takes ownership, shows initiative and thrives in a fast paced, high profile environment. Passionate about food, with a genuine curiosity for emerging trends, products and innovation across the food & beverage landscape. Proactive, positive and collaborative, able to build trusted relationships quickly and work effectively with a wide range of stakeholders. Comfortable driving change, bringing others with you and navigating complexity with clarity and confidence. Commercially minded and inquisitive, with a strong eye for value, opportunity and continuous improvement. Able to operate and influence at all levels, from on the ground teams to senior stakeholders. A strong problem solver who applies sound judgement to make balanced, well informed business decisions. Who are Levy? Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. We're committed to decarbonising our operation at scale, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage. Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. For this Assistant Purchasing Manager role we welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Senior Strategy Analyst for a 12-month period. We have a strong strategy, but we need to adapt to a rapidly changing external context and learn quickly about what works. Working closely with colleagues within the Strategic Delivery Unit and across the organisation, you'll synthesise data and insight to inform how our strategy should evolve over the coming years. What it's like to work here We're a collaborative, insight-driven team at the heart of strategic decision-making for the Trust. Reporting to the Strategy Manager, this role sits within the Strategic Delivery Unit (SDU) and works closely with leaders across the organisation. We value curiosity, clarity, and collaboration, and we're passionate about using evidence to shape the future. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll deliver strategic insight by using advanced analytical skills to turn complex data into clear, practical insights that inform critical organisational decisions at Executive level. You'll work closely with colleagues in Audience Insight, Performance, Planning, and other teams, building trusted relationships and ensuring analysis supports shared goals. You'll support evidence-based decisions by synthesising large volumes of qualitative and quantitative data, spotting patterns and connecting the dots to shape structured, actionable recommendations and choices. You'll champion best practice by sharing expertise, challenging assumptions, and continuously improving your analytical approaches, contributing to high standards and consistency across the strategy team. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Strong analytical skills including proficiency in Excel and Tableau Experience of analysing complex quantitative and qualitative data to generate clear insights that inform strategy Knowledge and skills in designing and presenting compelling analyses, using visual storytelling to make complex findings simple and actionable Experience of working collaboratively across multiple teams to develop trusted relationships Experience of championing best practice and continuous improvement within the analyst community. Additional criteria for all other applicants: Experience of developing approaches to evidence the impact of the work we do Experience using strategic tools and frameworks to develop engaging presentations and analyses The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 09, 2026
Full time
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. We're looking for a Senior Strategy Analyst for a 12-month period. We have a strong strategy, but we need to adapt to a rapidly changing external context and learn quickly about what works. Working closely with colleagues within the Strategic Delivery Unit and across the organisation, you'll synthesise data and insight to inform how our strategy should evolve over the coming years. What it's like to work here We're a collaborative, insight-driven team at the heart of strategic decision-making for the Trust. Reporting to the Strategy Manager, this role sits within the Strategic Delivery Unit (SDU) and works closely with leaders across the organisation. We value curiosity, clarity, and collaboration, and we're passionate about using evidence to shape the future. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll deliver strategic insight by using advanced analytical skills to turn complex data into clear, practical insights that inform critical organisational decisions at Executive level. You'll work closely with colleagues in Audience Insight, Performance, Planning, and other teams, building trusted relationships and ensuring analysis supports shared goals. You'll support evidence-based decisions by synthesising large volumes of qualitative and quantitative data, spotting patterns and connecting the dots to shape structured, actionable recommendations and choices. You'll champion best practice by sharing expertise, challenging assumptions, and continuously improving your analytical approaches, contributing to high standards and consistency across the strategy team. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Strong analytical skills including proficiency in Excel and Tableau Experience of analysing complex quantitative and qualitative data to generate clear insights that inform strategy Knowledge and skills in designing and presenting compelling analyses, using visual storytelling to make complex findings simple and actionable Experience of working collaboratively across multiple teams to develop trusted relationships Experience of championing best practice and continuous improvement within the analyst community. Additional criteria for all other applicants: Experience of developing approaches to evidence the impact of the work we do Experience using strategic tools and frameworks to develop engaging presentations and analyses The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Get Staffed Online Recruitment Limited
Fort Augustus, Inverness-shire
Our client is a family-owned and operated business with 21 holiday parks nationwide. They are passionate about delivering exceptional holiday experiences, creating memorable stays for their guests across the UK. They are currently recruiting for a Salesperson to join their team at Lochness Highland Resort, Retreat and Lodges in the Scottish Highlands. About the Role As a Salesperson, you will be responsible for providing a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. You will also be responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested. Key Duties Will Include: Establish, develop and maintain relationships with current and prospective customers in a professional manner. Providing advice to customers regarding the purchase of a holiday home. Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer. Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation. Helps customers make selections by building customer confidence, offering suggestions and opinions. Follow up on telephone leads and enquiries made face to face. Completing the sales report and submitting it to the Sales Selling Manager on a regular basis. Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant. Add any new sales lead to the tracking system in a timely manner. Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation. Where necessary, handling and dealing with customer queries relating to warranty and after sales issues. Ensure after sales procedures are explained to the customer including relevant timelines. Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers. Monitor and help proactively resolve after sales complaints to ensure customer satisfaction. Encouraging potential upgrades and upselling to guests. Adhere to and promoting the Company values along with Company best practice and legal compliance. Develop and maintain relationships with owners, holidaymakers, internal and external customers. Gain feedback from both owners and holidaymakers on the services and facilities provided on park. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your Line Manager commensurate with your role. Skills Required: Excellent communication skills, both verbal and written. Ability to communicate effectively. A professional manner when dealing with customers and colleagues. Good IT Skills including proficiency in Word, Excel, and Outlook. Attention to detail. Good organisational skills. Ability to manage own workload. Team working. Qualifications: The right to work in the UK. A full UK driving license. A minimum of 5 A-C grade GCSE level or equivalent including Mathematics and English. Experience of working in a Holiday Home Sales industry or similar industry (e.g. Car Sales; Holiday booking agent). A minimum of 3 years' experience within a Sales driven role is essential. Further Role Details: Accommodation is available for this role. The successful candidate must have a UK Driving license to commute across the three parks.
Jan 09, 2026
Full time
Our client is a family-owned and operated business with 21 holiday parks nationwide. They are passionate about delivering exceptional holiday experiences, creating memorable stays for their guests across the UK. They are currently recruiting for a Salesperson to join their team at Lochness Highland Resort, Retreat and Lodges in the Scottish Highlands. About the Role As a Salesperson, you will be responsible for providing a comprehensive sales service to all customers and generate holiday home sales in an efficient and compliant manner. You will also be responsible for ensuring customer satisfaction and provide relevant accurate sales information when requested. Key Duties Will Include: Establish, develop and maintain relationships with current and prospective customers in a professional manner. Providing advice to customers regarding the purchase of a holiday home. Completing the sales paperwork for customer agreements and ensuring these are fully completed, signed and a copy issued to the customer. Fully complete any relevant paperwork if the customer requires finance and obtain relevant anti money laundering documentation. Helps customers make selections by building customer confidence, offering suggestions and opinions. Follow up on telephone leads and enquiries made face to face. Completing the sales report and submitting it to the Sales Selling Manager on a regular basis. Completing the site leaving form and ensure a copy is sent to the Head Office After Sales Coordinator, Head Office Stock Coordinator and the Accountant. Add any new sales lead to the tracking system in a timely manner. Maintain a continuous positive dialogue with customers to ensure the sale of holiday homes is supported from initial transaction to final delivery and handover including a full and final check on all relevant documentation. Where necessary, handling and dealing with customer queries relating to warranty and after sales issues. Ensure after sales procedures are explained to the customer including relevant timelines. Keeps abreast of current products, technical specifications and availability to ensure up to date information is given to customers. Monitor and help proactively resolve after sales complaints to ensure customer satisfaction. Encouraging potential upgrades and upselling to guests. Adhere to and promoting the Company values along with Company best practice and legal compliance. Develop and maintain relationships with owners, holidaymakers, internal and external customers. Gain feedback from both owners and holidaymakers on the services and facilities provided on park. To undergo specific training as indicated by the Manager as and when required. Take all reasonable steps to protect the health, safety and welfare of all employees, patrons and visitors, by promoting safe working practices. Comply with company policies, rules and procedures at all times. Any other duties as required by your Line Manager commensurate with your role. Skills Required: Excellent communication skills, both verbal and written. Ability to communicate effectively. A professional manner when dealing with customers and colleagues. Good IT Skills including proficiency in Word, Excel, and Outlook. Attention to detail. Good organisational skills. Ability to manage own workload. Team working. Qualifications: The right to work in the UK. A full UK driving license. A minimum of 5 A-C grade GCSE level or equivalent including Mathematics and English. Experience of working in a Holiday Home Sales industry or similar industry (e.g. Car Sales; Holiday booking agent). A minimum of 3 years' experience within a Sales driven role is essential. Further Role Details: Accommodation is available for this role. The successful candidate must have a UK Driving license to commute across the three parks.
Fantastic opportunity to work for a global brand providing administration support to a team of conference producers. You must have excellent organisational skills and be able to track project activity using a variety of databases and excel spreadsheets. Strong communication skills both written and verbal are essential in order to manage relationships with internal and external stakeholders. 7 Month FTC January 2026 July 2026 Conference Administrator Benefits 28 days holiday pro rata, plus bank holidays Free parking As the Conference Administrator you will: Interface with high profile clients, senior attendees, speakers and other guests Build a filing system for speaker entries with set up of in-depth spreadsheet Formulation of communications milestones and activation to support the build of the full Theatres (there are two) schedule for airshow Arrange calls with stakeholders and teams Support of sponsors and their keynote and panel sessions Ensure all speakers are briefed and prepared before each session Support the Conference Producer in the event delivery of the two theatres The ideal Conference Administrator will have: Be an efficient data manager ideally with experience or project administration. Must have strong Excel skills and be able to operate complex spreadsheets for data management. Very strong communication and organisational skills with the ability to manage multiple projects Must be well presented and confident in ability to speak with high profile professionals by telephone and in person during the course of the conference. Have the ability to work under pressure, remaining positive, objective and task focused. The position requires the person to work full time hours for the last 2 weeks of the contract in the run up to the Airshow and during the Airshow Week. Conference Administrator Hours of Work: 3 days per week, Tuesday to Thursday until the 8 July- 7.5 hours per day Validation Week- 13 to 19 July (Work 6 days bar the 18 July- 1 day off) Airshow Week- 20 to 24 July (Work 5 days) (8am to 5pm) Must be available from January July 2026. No Annual Leave 13th 24th July Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Jan 09, 2026
Full time
Fantastic opportunity to work for a global brand providing administration support to a team of conference producers. You must have excellent organisational skills and be able to track project activity using a variety of databases and excel spreadsheets. Strong communication skills both written and verbal are essential in order to manage relationships with internal and external stakeholders. 7 Month FTC January 2026 July 2026 Conference Administrator Benefits 28 days holiday pro rata, plus bank holidays Free parking As the Conference Administrator you will: Interface with high profile clients, senior attendees, speakers and other guests Build a filing system for speaker entries with set up of in-depth spreadsheet Formulation of communications milestones and activation to support the build of the full Theatres (there are two) schedule for airshow Arrange calls with stakeholders and teams Support of sponsors and their keynote and panel sessions Ensure all speakers are briefed and prepared before each session Support the Conference Producer in the event delivery of the two theatres The ideal Conference Administrator will have: Be an efficient data manager ideally with experience or project administration. Must have strong Excel skills and be able to operate complex spreadsheets for data management. Very strong communication and organisational skills with the ability to manage multiple projects Must be well presented and confident in ability to speak with high profile professionals by telephone and in person during the course of the conference. Have the ability to work under pressure, remaining positive, objective and task focused. The position requires the person to work full time hours for the last 2 weeks of the contract in the run up to the Airshow and during the Airshow Week. Conference Administrator Hours of Work: 3 days per week, Tuesday to Thursday until the 8 July- 7.5 hours per day Validation Week- 13 to 19 July (Work 6 days bar the 18 July- 1 day off) Airshow Week- 20 to 24 July (Work 5 days) (8am to 5pm) Must be available from January July 2026. No Annual Leave 13th 24th July Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Closing Date : 31 December :00 pm Company Overview Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction. Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is entering an exciting new chapter as we strengthen our foundation for continued growth and future success. We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development, as well as exploring new brand opportunities. This drive and vision have reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars, and the best possible customer service. Our customers really are at the heart of everything we do. "It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home Every day. Every time. Without fail. No exceptions" Job Description Our busy Nissan dealership in Manchester, is looking to add to our team of Sales Executives; this role would be suitable for established automotive sales executives. We are offering a high basic salary of £22,500 p.a., linked to an uncapped bonus scheme that is delivering realistic earnings of over £65,000 p.a. for our top performers. Role Responsibility Reporting to the Sales Manager, you will be focused on ensuring all customers are met to provide a consistent approach to our sales process, with a focus upon the customer being given a full 360 sales approach. You will be responsible for optimising the profitability of the dealership whilst maintaining excellent customer relations. Within this remit, you will be responsible for ensuring the effective use of Brayleys sales processes and effective enquiry management, taking your customers on a journey from initial welcome through to negotiation and close. We want you to naturally and courteously interact with our customers in the showroom, on the telephone or on line, to deliver a great customer experience, ensuring that customer's needs are thoroughly and accurately qualified, with their demands and needs are fully explored in order that we can recommend any appropriate additional products that meet their requirements. The Ideal Candidate Sales experience - in the automotive industry or a similar high value sales environment. Experience of delivering first class customer service in a customer facing environment Drive to exceed targets Influencing and negotiation skills, having the ability to identify and close the sale. Full UK driving licence Package Description Not only do you get to work alongside great people within Brayleys, we offer great benefits too.For your valued contribution we will provide a fantastic benefits package including; The chance to be part of one of the regions premier privately owned dealer groups, Brayleys Cars Limited A high earning potential based on a mix of financial performance and achievement of departmental KPI objectives Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards. State of the art facilities Preferential rates on new and used cars & motorcycles, vehicles, parts purchases and servicing across all our franchises. Cycle to work scheme Group Contributory pension scheme Outstanding career development opportunities and career progression In-house and manufacturer training Enhanced maternity & paternity leave after a qualifying period Life Insurance Highstreet and online retailer discounts Independently certified as a Great Place to Work About the Company Formed in 2003, Brayleys are a regional dealer group, based across London, the Home Counties, the West Midlands and the Northwest. Representing Honda, Hyundai, KIA, Renault, Dacia, Mazda, Nissan and Suzuki across 31 sites. An ambitious business that is pursuing a strategy of growth, both organic and by acquisition throughout the UK. Brayleys are excited about the future, could we be a part of your future plans too?
Jan 09, 2026
Full time
Closing Date : 31 December :00 pm Company Overview Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault, Suzuki and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction. Since its establishment in 2003, Brayleys has evolved from a single-location dealership into a well-regarded automotive group within the UK market. This growth has been driven by a strong commitment to customer service, operational excellence, and a business culture rooted in professionalism, transparency, and long-term value creation. Brayleys is entering an exciting new chapter as we strengthen our foundation for continued growth and future success. We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development, as well as exploring new brand opportunities. This drive and vision have reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars, and the best possible customer service. Our customers really are at the heart of everything we do. "It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home Every day. Every time. Without fail. No exceptions" Job Description Our busy Nissan dealership in Manchester, is looking to add to our team of Sales Executives; this role would be suitable for established automotive sales executives. We are offering a high basic salary of £22,500 p.a., linked to an uncapped bonus scheme that is delivering realistic earnings of over £65,000 p.a. for our top performers. Role Responsibility Reporting to the Sales Manager, you will be focused on ensuring all customers are met to provide a consistent approach to our sales process, with a focus upon the customer being given a full 360 sales approach. You will be responsible for optimising the profitability of the dealership whilst maintaining excellent customer relations. Within this remit, you will be responsible for ensuring the effective use of Brayleys sales processes and effective enquiry management, taking your customers on a journey from initial welcome through to negotiation and close. We want you to naturally and courteously interact with our customers in the showroom, on the telephone or on line, to deliver a great customer experience, ensuring that customer's needs are thoroughly and accurately qualified, with their demands and needs are fully explored in order that we can recommend any appropriate additional products that meet their requirements. The Ideal Candidate Sales experience - in the automotive industry or a similar high value sales environment. Experience of delivering first class customer service in a customer facing environment Drive to exceed targets Influencing and negotiation skills, having the ability to identify and close the sale. Full UK driving licence Package Description Not only do you get to work alongside great people within Brayleys, we offer great benefits too.For your valued contribution we will provide a fantastic benefits package including; The chance to be part of one of the regions premier privately owned dealer groups, Brayleys Cars Limited A high earning potential based on a mix of financial performance and achievement of departmental KPI objectives Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards. State of the art facilities Preferential rates on new and used cars & motorcycles, vehicles, parts purchases and servicing across all our franchises. Cycle to work scheme Group Contributory pension scheme Outstanding career development opportunities and career progression In-house and manufacturer training Enhanced maternity & paternity leave after a qualifying period Life Insurance Highstreet and online retailer discounts Independently certified as a Great Place to Work About the Company Formed in 2003, Brayleys are a regional dealer group, based across London, the Home Counties, the West Midlands and the Northwest. Representing Honda, Hyundai, KIA, Renault, Dacia, Mazda, Nissan and Suzuki across 31 sites. An ambitious business that is pursuing a strategy of growth, both organic and by acquisition throughout the UK. Brayleys are excited about the future, could we be a part of your future plans too?
Our client is a successful B2B events business who run corporate events and conferences across the globe. They are now looking to hire an Event Content Producer to join on a full-time basis. The ideal candidate will have experience in training or learning & development, and have excellent interpersonal skills. This is a fantastic opportunity to join a well-established business within a fast-paced and exciting industry sector. Key Responsibilities: Travel to events and work onsite pre-event, during, and post-event. There will be a requirement to host B2B events, so you will need to be a confident public speaker, able to engage with delegates, and create a welcoming and productive environment. Assist the events team with managing high-quality events from design to delivery. Lead content meetings and communications with stakeholders. Implement and review internal processes, assist and train junior team members. Oversee team activities, manage deadlines, and ensure guest speaker recruitment targets are met. Build and maintain client relationships, identify opportunities, and secure speakers. Mentor and manage team members, plan resources, and manage freelancers. Network with industry contacts and provide social media content for marketing. Experience & Skills Required: Experienced in a Learning & Development environment. Either as a trainer, facilitator, event manager or similar. Some experience in managing training events, or corporate B2B events. Able to travel internationally on a reasonably regular basis throughout the year. Mobile with own transport. Able to work within and support a fast-paced, SME sized organisation. A team player with excellent interpersonal skills. Experience with leading teams, supporting and coaching junior team members. If you feel that you have the skills and expertise that our client is seeking, then please apply today for a fast response. If you have any questions, please contact Stuart Moore in the first instance.
Jan 09, 2026
Full time
Our client is a successful B2B events business who run corporate events and conferences across the globe. They are now looking to hire an Event Content Producer to join on a full-time basis. The ideal candidate will have experience in training or learning & development, and have excellent interpersonal skills. This is a fantastic opportunity to join a well-established business within a fast-paced and exciting industry sector. Key Responsibilities: Travel to events and work onsite pre-event, during, and post-event. There will be a requirement to host B2B events, so you will need to be a confident public speaker, able to engage with delegates, and create a welcoming and productive environment. Assist the events team with managing high-quality events from design to delivery. Lead content meetings and communications with stakeholders. Implement and review internal processes, assist and train junior team members. Oversee team activities, manage deadlines, and ensure guest speaker recruitment targets are met. Build and maintain client relationships, identify opportunities, and secure speakers. Mentor and manage team members, plan resources, and manage freelancers. Network with industry contacts and provide social media content for marketing. Experience & Skills Required: Experienced in a Learning & Development environment. Either as a trainer, facilitator, event manager or similar. Some experience in managing training events, or corporate B2B events. Able to travel internationally on a reasonably regular basis throughout the year. Mobile with own transport. Able to work within and support a fast-paced, SME sized organisation. A team player with excellent interpersonal skills. Experience with leading teams, supporting and coaching junior team members. If you feel that you have the skills and expertise that our client is seeking, then please apply today for a fast response. If you have any questions, please contact Stuart Moore in the first instance.
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Jan 08, 2026
Full time
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
About the Company A fantastic opportunity to join a successful and fast-growing Events/Tech company located in Sussex on a twelve-month fixed term contract basis as a Senior level Account Manager. The company are a three-pillar agency combining event management, venue sourcing and event technology. This allows the business to deliver a full events solution to their clients. From finding the right events venue, to designing and delivering the guest experience and delivering a high-quality service. The technical side of the business has grown significantly and provides a high-end bespoke technology service to their clients. The full experience is very personal to each client. About the Role You will possess demonstrable experience, ideally from an Agency background and have a mix of project managing and leading projects for and behalf of larger clients along with identifying any new business opportunities. An Account Manager with some business development experience would be the ideal mix as you will have the opportunity to pitch to new clients and to have a business/sales perspective of growing existing clients. You will be passionate about working with the technical arm of the business and assist in promoting the bespoke event registration booking App. You will be the conduit between the experienced technical team and the client. The role is client facing and some national and international travel will be required on occasions and full travel expenses are provided. The role is mainly based remotely, however there is a requirement to work occasional days in the office when required that is located in East Sussex. The company is very much growing and this is a good chance to work with some amazing and well-known clients! There is a competitive salary on offer, great company benefits and a positive, professional and friendly working environment. Required Skills and experience Minimum of four solid years experience at a Senior Account Manager or Client Director level for an Events business/Agency working with larger clients Experience of working with an Events Registration app Knowledge of Cvent is highly desirable Knowledge or experience of working with Jira or Figma is highly desirable Highly professional with a personable and warm nature Highly organised, ability to think on your feet and reactive Strong problem solver Strong relationship building skills and a good listener Outstanding communication skills, face to face, verbally and written Experience of people management and work delegation A natural passion/interest in Tech Solid experience of Word, Excel, Outlook, Teams and PowerPoint are all essential Business development, pitching/presentation experience Loves to be part of a close-knit team and work collaboratively Highly motivated, enthusiastic and accountable for own workload
Jan 08, 2026
Full time
About the Company A fantastic opportunity to join a successful and fast-growing Events/Tech company located in Sussex on a twelve-month fixed term contract basis as a Senior level Account Manager. The company are a three-pillar agency combining event management, venue sourcing and event technology. This allows the business to deliver a full events solution to their clients. From finding the right events venue, to designing and delivering the guest experience and delivering a high-quality service. The technical side of the business has grown significantly and provides a high-end bespoke technology service to their clients. The full experience is very personal to each client. About the Role You will possess demonstrable experience, ideally from an Agency background and have a mix of project managing and leading projects for and behalf of larger clients along with identifying any new business opportunities. An Account Manager with some business development experience would be the ideal mix as you will have the opportunity to pitch to new clients and to have a business/sales perspective of growing existing clients. You will be passionate about working with the technical arm of the business and assist in promoting the bespoke event registration booking App. You will be the conduit between the experienced technical team and the client. The role is client facing and some national and international travel will be required on occasions and full travel expenses are provided. The role is mainly based remotely, however there is a requirement to work occasional days in the office when required that is located in East Sussex. The company is very much growing and this is a good chance to work with some amazing and well-known clients! There is a competitive salary on offer, great company benefits and a positive, professional and friendly working environment. Required Skills and experience Minimum of four solid years experience at a Senior Account Manager or Client Director level for an Events business/Agency working with larger clients Experience of working with an Events Registration app Knowledge of Cvent is highly desirable Knowledge or experience of working with Jira or Figma is highly desirable Highly professional with a personable and warm nature Highly organised, ability to think on your feet and reactive Strong problem solver Strong relationship building skills and a good listener Outstanding communication skills, face to face, verbally and written Experience of people management and work delegation A natural passion/interest in Tech Solid experience of Word, Excel, Outlook, Teams and PowerPoint are all essential Business development, pitching/presentation experience Loves to be part of a close-knit team and work collaboratively Highly motivated, enthusiastic and accountable for own workload
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jan 08, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. PRINCIPLE ACCOUNTABILITIES Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision. Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth. Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner. Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly. Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers Actively participates in Local Restaurant Marketing in local trade area. Implements and promotes all Public Safety Foundation initiatives. Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities. Represents Firehouse Subs in a professional, positive manner at all times. Communicates effectively to the GM/Ownerany and all issues that may impact our business. Maintains restaurant equipment in full working order and communicates problems immediately to Owner. Able to work on their feet for up to 13 hours at a time. Able to lift up to 50 lbs. Any other duties assigned bythe Owner.
Jan 08, 2026
Full time
This position is fully accountable for the profitable operation of a Firehouse Subs Restaurant while adhering to all company guidelines and regulations. PRINCIPLE ACCOUNTABILITIES Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business. Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures. Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision. Ensures the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth. Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner. Accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly. Accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers Actively participates in Local Restaurant Marketing in local trade area. Implements and promotes all Public Safety Foundation initiatives. Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule. Maintains awareness and participation in community affairs to take advantage of sales and public relations opportunities. Represents Firehouse Subs in a professional, positive manner at all times. Communicates effectively to the GM/Ownerany and all issues that may impact our business. Maintains restaurant equipment in full working order and communicates problems immediately to Owner. Able to work on their feet for up to 13 hours at a time. Able to lift up to 50 lbs. Any other duties assigned bythe Owner.
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
Jan 07, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
