Client Delivery Lead (Financial Services Administrator) Hybrid working - Succession Wealth Bristol We are Succession Wealth, from "start-up" in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team. In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately and within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events OurWellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Jan 09, 2026
Full time
Client Delivery Lead (Financial Services Administrator) Hybrid working - Succession Wealth Bristol We are Succession Wealth, from "start-up" in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team. In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately and within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events OurWellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Client Delivery Lead (Financial Services Administrator) Hybrid working - Succession Wealth Amersham We are Succession Wealth, from "start up" in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team. In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: A competitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently we offer includes: Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Jan 09, 2026
Full time
Client Delivery Lead (Financial Services Administrator) Hybrid working - Succession Wealth Amersham We are Succession Wealth, from "start up" in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team. In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: A competitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently we offer includes: Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Jan 09, 2026
Full time
As a People & Culture Administrator, you'll be part of our People & Culture shared services team, responsible for the day-to-day coordination of key HR activities. This role focuses on the administration of our systems, onboarding activities and reward and recognition initiatives, providing a proactive service led delivery to enhance our people experience and ensure that all policies, processes and tasks are concluded efficiently and accurately. This role is full time, fixed term for 12 months and forms part of our wider People & Culture team. It is based in our Head Office in Edinburgh, with the opportunity of hybrid working. Role Overview The main responsibilities of the People & Culture Administrator are: Ensure the effective and on time administration and processing of "in-life" contractual, payroll and administrative changes through our HR & Payroll system, SharePoint and ATS, so that our systems remain accurate and up to date in line with GDPR and data retention rules. Provide first line advice on policy and process matters across the HR function. Work closely with the People Advisor and the wider People & Culture team to provide an effective and proactive service in support of employee relations activity such as drafting and sending letters for key ER activities, updating trackers, creating case files and supporting the business partners to provide a timely and efficient service to our stakeholders. Support the proactive management of health and wellbeing, working with the People Advisor to draft and request Occupational Health or GP support, ensuring that reports are provided, and providing data and prompts to managers and raising cases and concerns with business partners as needed. You'll play a key role in supporting the Head of People Journey and Senior People Business Partner in identifying ways to develop and implement change initiatives through technology enhancements and process optimisation. Other responsibilities include: create and send all onboarding material to new starts such as contracts, background checks and reference requests; constant review of all data to ensure that the data we house is accurate and conforms to all required legislative standards; coordinate the timely delivery of relative HR risk assessments; and managing the HR inbox. About you The following range of characteristics and competencies are required/sought: Experience of working within an HR/people and culture team providing administrative support across a range of people disciplines. It is essential to have experience in at least one P&C specialism, although experience across multiple specialisms is highly desirable. Experience of working in a fast paced, agile environment, balancing a varied and high volume workload. Numerate with strong problem solving skills and a proactive approach. Organisational skills with great attention to detail and an outstanding service delivery mindset. Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders. Proficient in various IT systems including Excel, PowerPoint, Word, Outlook and HRIS, with a positive approach to using systems and technology. Understanding of HR issues including employee relations and employment legislation. Why join Apex Hotels? We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. You'll work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state of the art gym and pools Access to an external Employee Assistance Programme Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive: Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurantsCycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Sales Administrator Position: Sales Administrator (12 month contract with potential permanent) Location: Thame (commutable to Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame) Salary: £30,000 per annum Working Hours: Monday to Friday, 9am-5pm Responsibilities Serve as the initial point of contact for customer queries via phone, email, and chat, delivering superior experience. Provide troubleshooting and product support, including installation, usage, maintenance, delivery, warranty. Coordinate with transport services to ensure smooth delivery processes. Process orders, returns, and complaints efficiently in the e-commerce system. Monitor system performance and payment options to maintain a flawless online store. Maintain reports of performance metrics such as NPS, CSAT, and other customer KPIs to drive improvement initiatives. Identify and implement process improvements to optimize service delivery and data maintenance. Engage with community via social media, responding to comments and messages. Qualifications Fluency in English for communication in a global environment. Previous experience in a customer support role. Strong passion for delivering exceptional customer service and exceeding expectations. Excellent communication and teamwork skills. Self organisation and time management abilities to stay ahead of goals. Commitment to continuous learning, self improvement, and process optimisation. Solid IT skills and adaptability to new systems and tools. Equal Opportunities Planet Recruitment is an Equal Opportunities Employer.
Jan 09, 2026
Full time
Sales Administrator Position: Sales Administrator (12 month contract with potential permanent) Location: Thame (commutable to Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame) Salary: £30,000 per annum Working Hours: Monday to Friday, 9am-5pm Responsibilities Serve as the initial point of contact for customer queries via phone, email, and chat, delivering superior experience. Provide troubleshooting and product support, including installation, usage, maintenance, delivery, warranty. Coordinate with transport services to ensure smooth delivery processes. Process orders, returns, and complaints efficiently in the e-commerce system. Monitor system performance and payment options to maintain a flawless online store. Maintain reports of performance metrics such as NPS, CSAT, and other customer KPIs to drive improvement initiatives. Identify and implement process improvements to optimize service delivery and data maintenance. Engage with community via social media, responding to comments and messages. Qualifications Fluency in English for communication in a global environment. Previous experience in a customer support role. Strong passion for delivering exceptional customer service and exceeding expectations. Excellent communication and teamwork skills. Self organisation and time management abilities to stay ahead of goals. Commitment to continuous learning, self improvement, and process optimisation. Solid IT skills and adaptability to new systems and tools. Equal Opportunities Planet Recruitment is an Equal Opportunities Employer.
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 09, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
JOB TITLE: Senior Brand Partnerships Administrator LOCATION: Head Office, Moorgate, London CONTRACT: Permanent, Full-Time HOURS: 35 hours over 5 days per week SHIFT PATTERN: Monday - Friday SALARY: Starting at £28,000 per annum Job Overview Apricot is an established British brand that can be found on the largest UK websites, including Next, Very and SilkFred, alongside international websites such as Zalando and Otto. We also have established UK and international wholesale accounts, with clients in Canada, USA and Europe. The Senior Brand Partnerships Administrator will be responsible for collating and managing all related product and shipping data as well as overseeing weekly sales reports. They will play an essential part in the success of our wholesale and marketplace business, implementing efficient and reliable data collection and presentation, providing the International Shipping Coordinator with the relevant information that supports strategic planning and decision making. Key Responsibilities USA/Canada Maintain the master sheet for each season Collecting samples and manage the process of shipping samples to wholesale clients Support shooting of sample images Prepare commercial invoices Organise and follow up shipments if required Keep shipping schedule updated Check invoices against orders and goods received for approval Collect and record shipping, tax, and duties cost for shipments GRN stock into USA/ Canadian branches Gather sales data and prepare for Fashion Master system Source images for the Canadian sales team Marketplace/3rd Party Sites/ Wholesale Update and analyse weekly sales Source images from the in-house Design team Prepare information sheets for various marketplace sellers Create weekly stock/Product info sheets to ensure online marketplaces hold a healthy stock position and have regular newness, aligning with store intake schedule. Upload images to the various marketplaces Raise any marketplace issues and suggest changes to ways of working to improve efficiency General Spot patterns in data and make recommendations for action, based on these patters Fold, pack and prepare samples for shipping as and when required Support the International Logistics Coordinator and wider team with any other tasks as required Key Relationships 3rd party suppliers and service providers Design & Technical teams Buying team Ecom Team This is not an exhaustive list of your responsibilities and in the interests of the day-to-day operation of the business you may be required to carry out work that is not detailed in this document. Know-How High-level intermediate to advanced user of MS Excel Excellent verbal and written communication Demonstrable creative approach to data collection and presentation Our ideal candidate will be e-Commerce aware, ideally coming from a role in shipping, wholesale or a highly analytical administrative role Skills & Behaviours Passionate about the Apricot brand; a true brand ambassador Adaptable & flexible, happy to work beyond own remit Highly numerate and analytical, with outstanding attention to detail Organised and efficient, able to prioritise effectively Able to deal with multiple information sources Passion for data collection and manipulation Delivers results in a timely manner Remains calm under pressure Able to work to tight and changeable deadlines Proactive, able to self-manage and work on own initiative Relentlessly looks to improve working processes and practices with a commercial approach Remains positive in the face of challenge or adversity Solutions oriented when faced with a challenge
Jan 09, 2026
Full time
JOB TITLE: Senior Brand Partnerships Administrator LOCATION: Head Office, Moorgate, London CONTRACT: Permanent, Full-Time HOURS: 35 hours over 5 days per week SHIFT PATTERN: Monday - Friday SALARY: Starting at £28,000 per annum Job Overview Apricot is an established British brand that can be found on the largest UK websites, including Next, Very and SilkFred, alongside international websites such as Zalando and Otto. We also have established UK and international wholesale accounts, with clients in Canada, USA and Europe. The Senior Brand Partnerships Administrator will be responsible for collating and managing all related product and shipping data as well as overseeing weekly sales reports. They will play an essential part in the success of our wholesale and marketplace business, implementing efficient and reliable data collection and presentation, providing the International Shipping Coordinator with the relevant information that supports strategic planning and decision making. Key Responsibilities USA/Canada Maintain the master sheet for each season Collecting samples and manage the process of shipping samples to wholesale clients Support shooting of sample images Prepare commercial invoices Organise and follow up shipments if required Keep shipping schedule updated Check invoices against orders and goods received for approval Collect and record shipping, tax, and duties cost for shipments GRN stock into USA/ Canadian branches Gather sales data and prepare for Fashion Master system Source images for the Canadian sales team Marketplace/3rd Party Sites/ Wholesale Update and analyse weekly sales Source images from the in-house Design team Prepare information sheets for various marketplace sellers Create weekly stock/Product info sheets to ensure online marketplaces hold a healthy stock position and have regular newness, aligning with store intake schedule. Upload images to the various marketplaces Raise any marketplace issues and suggest changes to ways of working to improve efficiency General Spot patterns in data and make recommendations for action, based on these patters Fold, pack and prepare samples for shipping as and when required Support the International Logistics Coordinator and wider team with any other tasks as required Key Relationships 3rd party suppliers and service providers Design & Technical teams Buying team Ecom Team This is not an exhaustive list of your responsibilities and in the interests of the day-to-day operation of the business you may be required to carry out work that is not detailed in this document. Know-How High-level intermediate to advanced user of MS Excel Excellent verbal and written communication Demonstrable creative approach to data collection and presentation Our ideal candidate will be e-Commerce aware, ideally coming from a role in shipping, wholesale or a highly analytical administrative role Skills & Behaviours Passionate about the Apricot brand; a true brand ambassador Adaptable & flexible, happy to work beyond own remit Highly numerate and analytical, with outstanding attention to detail Organised and efficient, able to prioritise effectively Able to deal with multiple information sources Passion for data collection and manipulation Delivers results in a timely manner Remains calm under pressure Able to work to tight and changeable deadlines Proactive, able to self-manage and work on own initiative Relentlessly looks to improve working processes and practices with a commercial approach Remains positive in the face of challenge or adversity Solutions oriented when faced with a challenge
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll help the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Act as first line support for Salesforce users, handling day to day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproductions steps. Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates. Maintain core Salesforce configuration across Sales Cloud and or Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance. Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self serve through clear documentation. Own data quality routines: monitoring data hygiene, assisting with imports and updates (where appropriate), identifying duplicates, and flagging data issues and trends. Support user onboarding and adoption: contribute to enablement materials (how to guides, FAQs, release notes), and assist with training sessions for new joiners and existing teams. Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post release checks. Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes. Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work. KEY REQUIREMENTS 1 to 2+ years of Salesforce administration experience (or equivalent hands on experience) supporting business users. Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles). Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions into useful outputs. Basic to intermediate experience with Salesforce Flow, with an understanding of safe change practices (testing, documentation, change control). Strong attention to detail and a structured approach to ticket handling, prioritisation, and stakeholder updates. Experience working with task and delivery tools (e.g., Asana, Jira, or similar) and following a support or agile workflow. Clear communicator who enjoys helping others and improving day to day ways of working. BONUS POINTS Salesforce Administrator Certification (preferred) or actively working towards it. Exposure to data management practices (imports, deduplication, validation, field mapping). Familiarity with sandbox vs production ways of working and basic release processes. Awareness of integrations and data sync concepts (monitoring, field mapping issues), even if not building integrations. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Jan 09, 2026
Full time
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! BUSINESS Join us on a mission to transform how 300+ commercial and operations professionals work every day - by putting Salesforce at the heart of our business. As part of the Business Innovation team, you won't just maintain a system - you'll contribute the evolution of our internal platform strategy. Your role is to empower teams by removing friction, replacing redundant tools, and ensuring Salesforce becomes a single source of truth for how we operate and grow. We're looking for someone who sees beyond config and code - someone ready to take ownership, drive adoption, and shape the future of our platform. You'll play a key role in bringing every user fully onto Salesforce, embedding best practices, and preparing the business to harness automation and AI at scale. If you're a Salesforce admin - with the vision to drive impact and the skills to bring others with you - this is your opportunity. YOUR MISSION We're looking for a Junior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you'll help the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams. This is a strategic, hands-on role - all while working closely with senior stakeholders. KEY RESPONSIBILITIES Act as first line support for Salesforce users, handling day to day questions, access requests, and minor issues, and escalating more complex problems with clear context and reproductions steps. Support the intake and triage of Salesforce change requests, helping capture requirements, define acceptance criteria, and maintain clear ticket updates. Maintain core Salesforce configuration across Sales Cloud and or Service Cloud, including fields, page layouts, record types, validation rules, picklists, and basic permission structures (profiles, permission sets, roles) under guidance. Create and maintain reports, dashboards, and list views to support sales and operations reporting needs, and help users self serve through clear documentation. Own data quality routines: monitoring data hygiene, assisting with imports and updates (where appropriate), identifying duplicates, and flagging data issues and trends. Support user onboarding and adoption: contribute to enablement materials (how to guides, FAQs, release notes), and assist with training sessions for new joiners and existing teams. Assist UAT and release readiness for new features: coordinate testing feedback, log defects, validate fixes, and support post release checks. Implement small process improvements and basic automation using Flow and standard approvals, following team patterns and getting reviews for higher impact changes. Contribute to continuous improvement by documenting existing processes, highlighting technical debt, and suggesting pragmatic enhancements that reduce manual work. KEY REQUIREMENTS 1 to 2+ years of Salesforce administration experience (or equivalent hands on experience) supporting business users. Comfortable with Salesforce fundamentals: objects, fields, page layouts, record types, validation rules, and permissions (profiles, permission sets, roles). Working knowledge of Salesforce reporting (reports, dashboards, list views) and the ability to translate stakeholder questions into useful outputs. Basic to intermediate experience with Salesforce Flow, with an understanding of safe change practices (testing, documentation, change control). Strong attention to detail and a structured approach to ticket handling, prioritisation, and stakeholder updates. Experience working with task and delivery tools (e.g., Asana, Jira, or similar) and following a support or agile workflow. Clear communicator who enjoys helping others and improving day to day ways of working. BONUS POINTS Salesforce Administrator Certification (preferred) or actively working towards it. Exposure to data management practices (imports, deduplication, validation, field mapping). Familiarity with sandbox vs production ways of working and basic release processes. Awareness of integrations and data sync concepts (monitoring, field mapping issues), even if not building integrations. INTERVIEW PROCESS Introductory call with our Talent team Technical Interview with the Hiring Manager Case study Interview Values Interview WHAT'S IN IT FOR YOU Competitive comp package 28 days' holiday plus bank holidays, increasing to 35 with length of service, plus extras for house moves, weddings and more! Employee-friendly share options Pension scheme via Royal London - up to 5% company contribution Vitality private healthcare insurance Life Assurance - 4x annual salary Monthly coaching sessions with Spill - our mental wellbeing partner Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones 'Work from abroad for a month' annual scheme Generous learning and development budget £500 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Sales Service Administrator page is loaded Sales Service Administratorlocations: Croydontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Sales Service Administrator Location: 5Q, Croydon, London Reports to: Supply & Service Manager Contract: Permanent Your : Reporting to our Supply & Service Manager, and working as a key part of our team, you will be responsible for administrating the smooth ordering, movement, and storage of our Sales Service and Supply materials. This is a challenging role in a fast paced environment that requires team work and problem solving on multiple levels, with a great eye for detail. What impact you can create at Chanel: Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilment on time Ensure workflow into DC is consistent and on schedule - using D365, M2M, Forcast, 5ART, Project Sunrise Understand where simplifications and efficiencies can be created Increase business agility and resilience by creating flexibility by supporting supply chain sales order office where needed Creating efficiency through data analysis - sell in, coverage, stock availability, forecast accuracy, obsolescence management, challenging the commercial and marketing Canada and Ireland, distribution and inventory What you will bring to the role: The ability to work at a consistently high pace while delivering outstanding data accuracy Fantastic communications and relationship building skills. You will be comfortable creating trusted relationships across internal and external stakeholders across a diverse range of geographies and nationalities A proven track record working across a range of logistics software, preferably: D365, M2M, Forcast, 5ART, Manhattan etc The ability to manage competing priorities and deadlines, to ensure deliveries arrive as expected. You are energised by: Proactively building relationships that allow you to anticipate the needs and expectations of your stakeholders Delivering outstanding service to your stakeholders, working as a conduit between local market and France - UK & 3 Divisions; Fashion, Fragrance & Beauty, Watches & Fine Jewellery Fine attention to detail, while servicing three businesses operating at a high pace. Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas: + Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of women What you will gain from this experience: Wide exposure to business operations as a collaborative cross team member Personal and professional growth through working in a fast paced, diverse role Experience working with a best in class, complex luxury goods business, requiring key technical process and solutions to ensure smooth client experience and creating an environment where we can provide the ultimate luxury service. The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependent and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Exceptional creation and client experience
Jan 09, 2026
Full time
Sales Service Administrator page is loaded Sales Service Administratorlocations: Croydontime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ Sales Service Administrator Location: 5Q, Croydon, London Reports to: Supply & Service Manager Contract: Permanent Your : Reporting to our Supply & Service Manager, and working as a key part of our team, you will be responsible for administrating the smooth ordering, movement, and storage of our Sales Service and Supply materials. This is a challenging role in a fast paced environment that requires team work and problem solving on multiple levels, with a great eye for detail. What impact you can create at Chanel: Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilment on time Ensure workflow into DC is consistent and on schedule - using D365, M2M, Forcast, 5ART, Project Sunrise Understand where simplifications and efficiencies can be created Increase business agility and resilience by creating flexibility by supporting supply chain sales order office where needed Creating efficiency through data analysis - sell in, coverage, stock availability, forecast accuracy, obsolescence management, challenging the commercial and marketing Canada and Ireland, distribution and inventory What you will bring to the role: The ability to work at a consistently high pace while delivering outstanding data accuracy Fantastic communications and relationship building skills. You will be comfortable creating trusted relationships across internal and external stakeholders across a diverse range of geographies and nationalities A proven track record working across a range of logistics software, preferably: D365, M2M, Forcast, 5ART, Manhattan etc The ability to manage competing priorities and deadlines, to ensure deliveries arrive as expected. You are energised by: Proactively building relationships that allow you to anticipate the needs and expectations of your stakeholders Delivering outstanding service to your stakeholders, working as a conduit between local market and France - UK & 3 Divisions; Fashion, Fragrance & Beauty, Watches & Fine Jewellery Fine attention to detail, while servicing three businesses operating at a high pace. Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas: + Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of women What you will gain from this experience: Wide exposure to business operations as a collaborative cross team member Personal and professional growth through working in a fast paced, diverse role Experience working with a best in class, complex luxury goods business, requiring key technical process and solutions to ensure smooth client experience and creating an environment where we can provide the ultimate luxury service. The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependent and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Exceptional creation and client experience
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Managing the Property Admin inbox: monitoring, responding to, and following up on queries to completion. Overseeing landlord supplier changes and ensuring GNFR compliance, including obtaining documentation and setting up suppliers for payment. Processing rent and service charge reconciliations in collaboration with finance, and supporting payment runs. Maintaining and updating property and supplier data in Horizon, Oracle and Retek, ensuring data accuracy and integrity. Managing the sub-let portfolio: raising rent charges, processing tenant changes, and updating the Horizon database. Implementing and managing tenant recharges for costs such as service charges, repairs, maintenance and insurance. Supporting the property change note process (Blues) and ensuring timely, accurate processing. Liaising with landlord, managing agents, internal teams and external suppliers to resolve queries. Producing and managing rent reports and ensuring all invoices are processed and authorised for payment. Providing day to day and project administrative support to the property management and property administration teams. This job is a good fit for you if: You have great drive and ambition to achieve, with fantastic attention to detail. You're highly organised, able to balance a varied workload and thrive under pressure. You have experience managing property-related accounts, including processing invoices, reviewing statements and carrying out statement reconciliations. You're confident managing large datasets and maintaining data accuracy across multiple systems. You're a strong communicator, able to build relationships and liaise with a range of stakeholders - internal teams, landlords, managing agents and external suppliers. You're self motivated, able to work independently, but also enjoy being part of a team. You're comfortable with change and keen to support process improvements and new initiatives. What you'll need: Experience with property management databases (ideally Horizon or similar), and large ERP systems (Oracle, Retek, etc.). A background in property administration or property accounts, with hands on experience with accounts payable, credit control and confidence in reconciling statements of account. Knowledge of commercial property management. Strong IT skills, including Microsoft Outlook, Teams, Excel, PowerPoint and Word, as well as experience with online and internal databases. Ability to build strong relationships, influence and communicate cross functionally at all levels. Experience in multi site retail businesses and centralised finance/shared service environments is highly advantageous. Ability to understand the "big picture" while maintaining an eye for detail. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data please go to
Jan 09, 2026
Full time
Join Superdrug Head Office- Make a Real Difference Every Day! Location: Croydon Hours: 37.5 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit A day includes: Managing the Property Admin inbox: monitoring, responding to, and following up on queries to completion. Overseeing landlord supplier changes and ensuring GNFR compliance, including obtaining documentation and setting up suppliers for payment. Processing rent and service charge reconciliations in collaboration with finance, and supporting payment runs. Maintaining and updating property and supplier data in Horizon, Oracle and Retek, ensuring data accuracy and integrity. Managing the sub-let portfolio: raising rent charges, processing tenant changes, and updating the Horizon database. Implementing and managing tenant recharges for costs such as service charges, repairs, maintenance and insurance. Supporting the property change note process (Blues) and ensuring timely, accurate processing. Liaising with landlord, managing agents, internal teams and external suppliers to resolve queries. Producing and managing rent reports and ensuring all invoices are processed and authorised for payment. Providing day to day and project administrative support to the property management and property administration teams. This job is a good fit for you if: You have great drive and ambition to achieve, with fantastic attention to detail. You're highly organised, able to balance a varied workload and thrive under pressure. You have experience managing property-related accounts, including processing invoices, reviewing statements and carrying out statement reconciliations. You're confident managing large datasets and maintaining data accuracy across multiple systems. You're a strong communicator, able to build relationships and liaise with a range of stakeholders - internal teams, landlords, managing agents and external suppliers. You're self motivated, able to work independently, but also enjoy being part of a team. You're comfortable with change and keen to support process improvements and new initiatives. What you'll need: Experience with property management databases (ideally Horizon or similar), and large ERP systems (Oracle, Retek, etc.). A background in property administration or property accounts, with hands on experience with accounts payable, credit control and confidence in reconciling statements of account. Knowledge of commercial property management. Strong IT skills, including Microsoft Outlook, Teams, Excel, PowerPoint and Word, as well as experience with online and internal databases. Ability to build strong relationships, influence and communicate cross functionally at all levels. Experience in multi site retail businesses and centralised finance/shared service environments is highly advantageous. Ability to understand the "big picture" while maintaining an eye for detail. Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special! For information on how we manage and store your data please go to
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner - we're here to help! And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply! The role Sales Ops is a force multiplier and "the critical link between the development and the execution of the sales strategy and go-to-market strategy." The team's mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process. The Salesforce Administrator will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management and user support. Our Tech Stack and Tools:Salesforce, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam. What excites you Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close Taking ownership of system health: triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity Translating business needs into effective Salesforce solutions, including gathering requirements, building and updating core configurations and business process automations (flows) Enabling user adoption through clear training and communications, and proactively leveraging Salesforce releases to implement productivity-boosting improvements Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes Translating a technology-driven vision into tangible business outcomes. Driving alignment on our vision & strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts GoCardless' success. Building trust and connection, so GeeCees are engaged as true advocates of the business; feel they have a clear voice, are listened to; and continue to deliver outstanding work through periods of transformational change. Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here. What excites us Proven experience as a Salesforce Administrator (or similar role) with deep Sales Cloud knowledge Practical experience building and updating simple solutions in Salesforce, including core elements like custom fields, objects, and flows. Strong communication skills and a partnership mindset to support and enable commercial teams. Nice-to-haves Direct Deal Desk experience is a strong plus Familiarity with CPQ, Revenue Cloud, or Experience Cloud An understanding of how Salesforce integrates with other applications Experience in a Fintech or SaaS environment is beneficial, but not essential Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976-£33,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. The Good Stuff! Wellbeing: Dedicated support and medical cover to keep you healthy. Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period. Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team. Equity: All permanently employed GeeCees get equity to share in our success. Parental leave: Tailored leave to support your life's great adventure. Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually. Life at GoCardless We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision. Diversity & Inclusion We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand: 45% identify as women 23% identify as Black, Asian, Mixed, or Other 10% identify as LGBTQIA+ 9% identify as neurodiverse 2% identify as disabled If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report Sustainability at GoCardless We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we're working towards a climate-positive future. Check out our sustainability action plan here. Interested in building your career at GoCardless? Get future opportunities sent straight to your email.
Jan 09, 2026
Full time
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner - we're here to help! And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply! The role Sales Ops is a force multiplier and "the critical link between the development and the execution of the sales strategy and go-to-market strategy." The team's mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process. The Salesforce Administrator will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management and user support. Our Tech Stack and Tools:Salesforce, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam. What excites you Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close Taking ownership of system health: triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity Translating business needs into effective Salesforce solutions, including gathering requirements, building and updating core configurations and business process automations (flows) Enabling user adoption through clear training and communications, and proactively leveraging Salesforce releases to implement productivity-boosting improvements Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes Translating a technology-driven vision into tangible business outcomes. Driving alignment on our vision & strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts GoCardless' success. Building trust and connection, so GeeCees are engaged as true advocates of the business; feel they have a clear voice, are listened to; and continue to deliver outstanding work through periods of transformational change. Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here. What excites us Proven experience as a Salesforce Administrator (or similar role) with deep Sales Cloud knowledge Practical experience building and updating simple solutions in Salesforce, including core elements like custom fields, objects, and flows. Strong communication skills and a partnership mindset to support and enable commercial teams. Nice-to-haves Direct Deal Desk experience is a strong plus Familiarity with CPQ, Revenue Cloud, or Experience Cloud An understanding of how Salesforce integrates with other applications Experience in a Fintech or SaaS environment is beneficial, but not essential Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976-£33,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. The Good Stuff! Wellbeing: Dedicated support and medical cover to keep you healthy. Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period. Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team. Equity: All permanently employed GeeCees get equity to share in our success. Parental leave: Tailored leave to support your life's great adventure. Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually. Life at GoCardless We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision. Diversity & Inclusion We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand: 45% identify as women 23% identify as Black, Asian, Mixed, or Other 10% identify as LGBTQIA+ 9% identify as neurodiverse 2% identify as disabled If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report Sustainability at GoCardless We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we're working towards a climate-positive future. Check out our sustainability action plan here. Interested in building your career at GoCardless? Get future opportunities sent straight to your email.
Service Admin Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. As a result of additional workload and introduction of a new franchise, we are currently recruiting for experienced Service Administrators to be based at our head office at Muiryfaulds in Forfar. THE ROLE The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given. KEY RESPONSIBILITIES Dealing with customer enquiries either in person or via the telephone. Booking vehicles to the workshop and mobile service vans. Explaining the repair process as required. Obtaining order numbers from customers/lease companies when required. Using 1link (previous experience preferred but not required). Selling additional products and services when required. Call handling and dealing with general enquiries. KEY SKILLS A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles. Ability to organise own workload, work on own initiative and to strict deadlines. Flexible approach to working hours. Awareness and understanding of health and safety requirements. A current full driving licence. PC skills and proficiency are preferable. Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package. COMPANY BENEFITS 30 days holidays per annum, plus an extra holiday on your birthday (after a year's service) Enhanced Company Pension Flexible working hours (subject to availability) To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available. Upload your CV and covering letter. Additional Benefits Company Pension About the Company AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
Jan 09, 2026
Full time
Service Admin Our customers and colleagues are our priority. It is our aim is to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. As a result of additional workload and introduction of a new franchise, we are currently recruiting for experienced Service Administrators to be based at our head office at Muiryfaulds in Forfar. THE ROLE The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given. KEY RESPONSIBILITIES Dealing with customer enquiries either in person or via the telephone. Booking vehicles to the workshop and mobile service vans. Explaining the repair process as required. Obtaining order numbers from customers/lease companies when required. Using 1link (previous experience preferred but not required). Selling additional products and services when required. Call handling and dealing with general enquiries. KEY SKILLS A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles. Ability to organise own workload, work on own initiative and to strict deadlines. Flexible approach to working hours. Awareness and understanding of health and safety requirements. A current full driving licence. PC skills and proficiency are preferable. Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package. COMPANY BENEFITS 30 days holidays per annum, plus an extra holiday on your birthday (after a year's service) Enhanced Company Pension Flexible working hours (subject to availability) To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available. Upload your CV and covering letter. Additional Benefits Company Pension About the Company AM Phillip Trucktech are a family business who have been trading for almost 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you. We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety. Function: Customer Service & Contact Center Operations Job Type: Regular / Permanent Role Type: Full time Location: Abingdon, Oxfordshire Job Description Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution. Main Responsibilities Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets. Providing sales support to Customer Relationship Executives (CRE's). When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database. Managing team mailboxes, assigning emails to the relevant team members. Providing excellent customer service support via phone and email. Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM. Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance. Updating the ERP and CRM systems as required to assist the smooth running of the department. Good communication skills in both writing and verbal form. Methodical approach to problem solving. Ability to navigate ERP and CRM systems effectively. Flexible attitude to work. Willingness to learn our products. About you You inspire with your passion and values. You are culturally sensitive. You are a collaborative team player. You are straightforward and have no interest in politics. You are curious and disrupt the status quo. We believe working for us, should work for you, too. That's why we have a comprehensive range of company benefits and perks, to help enrich your working-life with us. Here are just some of them. Your success is our success We offer company shares so you can share in our achievements as we grow together. Prepare for your life after work with the Crowcon pension scheme for all our employees A career that grows with you With plenty of opportunities to develop, we prioritise your growth in an environment built for progression Time that works for you Enjoy competitive holidays, including your birthday off and the option to buy more. Wellbeing that goes further From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working - we support your health and work-life balance every step of the way. Giving back and going greener From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet. Introduce yourself If this role isn't quite right for you, let our talent community know you're interested in future opportunities in your field.
Jan 09, 2026
Full time
If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you. We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety. Function: Customer Service & Contact Center Operations Job Type: Regular / Permanent Role Type: Full time Location: Abingdon, Oxfordshire Job Description Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution. Main Responsibilities Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets. Providing sales support to Customer Relationship Executives (CRE's). When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database. Managing team mailboxes, assigning emails to the relevant team members. Providing excellent customer service support via phone and email. Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM. Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance. Updating the ERP and CRM systems as required to assist the smooth running of the department. Good communication skills in both writing and verbal form. Methodical approach to problem solving. Ability to navigate ERP and CRM systems effectively. Flexible attitude to work. Willingness to learn our products. About you You inspire with your passion and values. You are culturally sensitive. You are a collaborative team player. You are straightforward and have no interest in politics. You are curious and disrupt the status quo. We believe working for us, should work for you, too. That's why we have a comprehensive range of company benefits and perks, to help enrich your working-life with us. Here are just some of them. Your success is our success We offer company shares so you can share in our achievements as we grow together. Prepare for your life after work with the Crowcon pension scheme for all our employees A career that grows with you With plenty of opportunities to develop, we prioritise your growth in an environment built for progression Time that works for you Enjoy competitive holidays, including your birthday off and the option to buy more. Wellbeing that goes further From private healthcare (in applicable roles) to an EAP, Medicash, YuLife, and flexible, hybrid working - we support your health and work-life balance every step of the way. Giving back and going greener From our EV and Cycle to Work schemes to paid volunteering days and community initiatives, we encourage you to make a positive impact for people and the planet. Introduce yourself If this role isn't quite right for you, let our talent community know you're interested in future opportunities in your field.
To apply, please email your resume and any additional information to Role: Fund Operations Project Manager Location: London or Birmingham Contract Type: 12 Months - Fixed Term Contract (Full-time) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including Private equity (primaries, secondaries and direct investments) and Clean Energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 15 billion in assets under management and advisement and employs approximately 150 professionals globally across 13 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as achieving strong results in GRESB benchmarking for its clean energy strategy. Department Overview: The Capital Dynamics Finance team manage all elements of operational finance, reporting and regulatory reporting obligations. Further, the team provides oversight, controls, and protection to safeguard the firm's interests and budgets while upholding the financial integrity of the business. The team also collaborates with the business and stakeholders to drive value creation and efficiencies within the wider organization, either directly or by enabling improved performance to support the firm's continued growth. Role Purpose: Capital Dynamics (CD) seeks to engage an experience fund accountant / controller who will operate in the role of Fund Operations Project Manager - to lead the transformation of our fund administration and 'carried interest' operations. The successful candidate will become a key member of the fund operations team and will oversee the work delivered by our third-party fund administrators. The role requires strong general fund accounting experience, proven knowledge of carried interest calculations, and experience working in the private equity or asset management sector. Key Tasks and Responsibilities: Project manage the end-to-end fund operations transition process and mitigate risks associated with assigned transition events. Work closely with internal stakeholders to manage projects, and transition events in accordance with agreed processes and procedures. Manage communication internally and externally to ensure all stakeholders are aware of progress and are contributing towards the target completion dates. Produce progress reports and provide clear and definitive updates as required for project meetings, Committees and Steering Group meetings. Work alongside legal team on the review of existing limited partnership agreements (LPA's) to identify and define relevant fund-chargeable services. Support LPA monitoring, compliance, and refinement of existing and new terms for new fund vehicles. Oversee the production of carried interest calculations and reporting for all Capital Dynamics funds, in collaboration with CD fund operations and the third-party fund administrator. Work alongside tax experts to ensure legal, tax, and regulatory requirements for CD funds are met. Review of net asset value (NAV) calculations. Work with CD third-party fund administrator to maintain accurate loan and credit facilities. Liaise closely and effectively with our fund administrator to review financial statements, audited annual accounts, coordinate the audit process, and manage and discharge audit queries. Ensure all relevant tax compliance obligations for investment funds in domiciled jurisdictions. Support the preparation of accounting, tax, and reporting for CD employee investment vehicles. Skills, Education and Qualifications: Qualified Accounting (ACA / ACCA / CIMA or equivalent). Minimum of 8 to 10 years' relevant experience, with at least the last 4 working in a private equity firm or similar financial services organization - i.e. Venture Capital, Asset Management, etc. Extensive knowledge of account standards - IFRS, US GAAP, and UK GAAP is beneficial. Proven track record in fund administration / fund accounting, asset management audit, or tax consulting. Experience of carried interest accounting and calculation is essential. Excellent project management experience. Understanding of US federal tax processes including K1 / 1065, K2, and K3 filings is highly desirable. Solid technical and working knowledge of the topics of fund legal documents (LPA's) and fund oversight model. Strong understanding of private company securities and legal/structural preferences, and modelling abilities. The ability to document, justify, and demonstrate complex fund finance, accounting, and fund operation matters. Ability to analyze and organize large amounts of data in an efficient manner. Languages: Must be fluent in English and display superior verbal/written communication skills. Diversity & Inclusion: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 23 nationalities represented across our staff in 13 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment.
Jan 09, 2026
Full time
To apply, please email your resume and any additional information to Role: Fund Operations Project Manager Location: London or Birmingham Contract Type: 12 Months - Fixed Term Contract (Full-time) About Capital Dynamics: Capital Dynamics is an independent global asset management firm focusing on private assets, including Private equity (primaries, secondaries and direct investments) and Clean Energy. Established in 1988, the Firm has extensive knowledge and experience developing solutions tailored to meet the exacting needs of a diverse and global client base of institutional and private wealth investors. Capital Dynamics oversees more than USD 15 billion in assets under management and advisement and employs approximately 150 professionals globally across 13 offices in Europe, North America, and Asia. Capital Dynamics is a recognized industry leader in responsible investment, receiving top marks (Five Stars) from PRI across all categories and investment strategies, as well as achieving strong results in GRESB benchmarking for its clean energy strategy. Department Overview: The Capital Dynamics Finance team manage all elements of operational finance, reporting and regulatory reporting obligations. Further, the team provides oversight, controls, and protection to safeguard the firm's interests and budgets while upholding the financial integrity of the business. The team also collaborates with the business and stakeholders to drive value creation and efficiencies within the wider organization, either directly or by enabling improved performance to support the firm's continued growth. Role Purpose: Capital Dynamics (CD) seeks to engage an experience fund accountant / controller who will operate in the role of Fund Operations Project Manager - to lead the transformation of our fund administration and 'carried interest' operations. The successful candidate will become a key member of the fund operations team and will oversee the work delivered by our third-party fund administrators. The role requires strong general fund accounting experience, proven knowledge of carried interest calculations, and experience working in the private equity or asset management sector. Key Tasks and Responsibilities: Project manage the end-to-end fund operations transition process and mitigate risks associated with assigned transition events. Work closely with internal stakeholders to manage projects, and transition events in accordance with agreed processes and procedures. Manage communication internally and externally to ensure all stakeholders are aware of progress and are contributing towards the target completion dates. Produce progress reports and provide clear and definitive updates as required for project meetings, Committees and Steering Group meetings. Work alongside legal team on the review of existing limited partnership agreements (LPA's) to identify and define relevant fund-chargeable services. Support LPA monitoring, compliance, and refinement of existing and new terms for new fund vehicles. Oversee the production of carried interest calculations and reporting for all Capital Dynamics funds, in collaboration with CD fund operations and the third-party fund administrator. Work alongside tax experts to ensure legal, tax, and regulatory requirements for CD funds are met. Review of net asset value (NAV) calculations. Work with CD third-party fund administrator to maintain accurate loan and credit facilities. Liaise closely and effectively with our fund administrator to review financial statements, audited annual accounts, coordinate the audit process, and manage and discharge audit queries. Ensure all relevant tax compliance obligations for investment funds in domiciled jurisdictions. Support the preparation of accounting, tax, and reporting for CD employee investment vehicles. Skills, Education and Qualifications: Qualified Accounting (ACA / ACCA / CIMA or equivalent). Minimum of 8 to 10 years' relevant experience, with at least the last 4 working in a private equity firm or similar financial services organization - i.e. Venture Capital, Asset Management, etc. Extensive knowledge of account standards - IFRS, US GAAP, and UK GAAP is beneficial. Proven track record in fund administration / fund accounting, asset management audit, or tax consulting. Experience of carried interest accounting and calculation is essential. Excellent project management experience. Understanding of US federal tax processes including K1 / 1065, K2, and K3 filings is highly desirable. Solid technical and working knowledge of the topics of fund legal documents (LPA's) and fund oversight model. Strong understanding of private company securities and legal/structural preferences, and modelling abilities. The ability to document, justify, and demonstrate complex fund finance, accounting, and fund operation matters. Ability to analyze and organize large amounts of data in an efficient manner. Languages: Must be fluent in English and display superior verbal/written communication skills. Diversity & Inclusion: Capital Dynamics is an Equal Opportunity Employer and is committed to creating a global diverse workforce. We are a global company with 23 nationalities represented across our staff in 13 offices, spanning North America, Europe, the Middle East, and Asia. We believe diversity and inclusion ("D&I") is key to being better at what we do, and our initiatives are designed to attract, develop, and advance talented individuals, regardless of race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We welcome and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join Capital Dynamics. Please inform our recruitment team if you have a disability, condition or difference that may require us to make any adjustments as part of your application process or during employment.
About Us Prodigi is the leading global print-on-demand platform, enabling businesses to scale their operations through streamlined supply chains and maximised profits. Founded in 2014, we ranked 14th on the Sunday Times Virgin Atlantic Fast Track 100 list of the UK's fastest-growing companies. With a worldwide network of over 50 production facilities across 10 countries, including four in-house plants, we offer the tools to print any image on any product and ship anywhere. The Opportunity We are seeking an experienced NetSuite Finance Systems Manager to take ownership of our financial systems, driving efficiency and automation across our finance and operations teams. Reporting directly to the Head of Finance, you will be responsible for managing, optimising, and expanding our NetSuite ERP functionality to support the business's growth. This role will be pivotal in ensuring data integrity, financial reporting accuracy, and process automation, reducing reliance on manual workflows. You will work closely with finance, operations, and IT teams to integrate NetSuite seamlessly with other business systems and develop insightful reporting tools. Key Responsibilities Own and manage NetSuite ERP, ensuring system reliability, efficiency, and compliance with financial processes. Design and implement process automation and system enhancements, reducing manual effort and improving accuracy across finance and supply chain functions. Lead data integrity initiatives, ensuring seamless information flow across financial reporting, inventory, and procurement. Develop and maintain reports, dashboards, and KPIs to provide real-time financial insights for business decision-making. Collaborate with finance, operations, and IT teams to integrate NetSuite with third-party applications such as Power BI, CRM platforms, and data warehouses. Support month-end close activities, helping to automate reconciliations and reporting tasks. Oversee tax and compliance processes, ensuring accurate VAT/sales tax reporting across multiple jurisdictions. Develop and deliver user training and best-practice documentation to ensure adoption and efficient use of NetSuite. Stay up to date with NetSuite updates and emerging best practices, implementing relevant improvements. Required Experience & Skills 3+ years experience in NetSuite administration, configuration, and optimisation. Strong understanding of finance, accounting principles, and supply chain management. Hands-on experience in NetSuite customisations, including SuiteFlow, SuiteAnalytics, and saved searches. Experience integrating NetSuite with other business tools such as Power BI, Snowflake, or CRM platforms. Strong data management skills, including SQL, data migration, and validation. Ability to work cross-functionally, translating finance and business needs into system solutions. Excellent problem-solving skills, with a proactive approach to optimising workflows. Strong stakeholder management and ability to communicate technical concepts to non-technical users. Desired Qualifications NetSuite Administrator Certification or equivalent experience. Experience in e-commerce, manufacturing, or print-on-demand environments. Proficiency in Power BI, Power Query, or SQL to support financial reporting needs. What We Offer Competitive salary of £60-80,000+ per year You will have 25 days holiday per year plus one day off for your birthday. Flexible hours and flexible working location, work from home or the office, your choice. Company Pension 4% employer contribution, 5% employee. Health care cash plan. A charity day per year to volunteer at a recognised charity. We believe in equal opportunity and value diversity. We believe that varied perspectives, experiences and backgrounds lead to a workplace that's better for everyone. Location We have offices in Alton and Harrogate as well as supporting fully remote or hybrid working depending on your preferences.
Jan 09, 2026
Full time
About Us Prodigi is the leading global print-on-demand platform, enabling businesses to scale their operations through streamlined supply chains and maximised profits. Founded in 2014, we ranked 14th on the Sunday Times Virgin Atlantic Fast Track 100 list of the UK's fastest-growing companies. With a worldwide network of over 50 production facilities across 10 countries, including four in-house plants, we offer the tools to print any image on any product and ship anywhere. The Opportunity We are seeking an experienced NetSuite Finance Systems Manager to take ownership of our financial systems, driving efficiency and automation across our finance and operations teams. Reporting directly to the Head of Finance, you will be responsible for managing, optimising, and expanding our NetSuite ERP functionality to support the business's growth. This role will be pivotal in ensuring data integrity, financial reporting accuracy, and process automation, reducing reliance on manual workflows. You will work closely with finance, operations, and IT teams to integrate NetSuite seamlessly with other business systems and develop insightful reporting tools. Key Responsibilities Own and manage NetSuite ERP, ensuring system reliability, efficiency, and compliance with financial processes. Design and implement process automation and system enhancements, reducing manual effort and improving accuracy across finance and supply chain functions. Lead data integrity initiatives, ensuring seamless information flow across financial reporting, inventory, and procurement. Develop and maintain reports, dashboards, and KPIs to provide real-time financial insights for business decision-making. Collaborate with finance, operations, and IT teams to integrate NetSuite with third-party applications such as Power BI, CRM platforms, and data warehouses. Support month-end close activities, helping to automate reconciliations and reporting tasks. Oversee tax and compliance processes, ensuring accurate VAT/sales tax reporting across multiple jurisdictions. Develop and deliver user training and best-practice documentation to ensure adoption and efficient use of NetSuite. Stay up to date with NetSuite updates and emerging best practices, implementing relevant improvements. Required Experience & Skills 3+ years experience in NetSuite administration, configuration, and optimisation. Strong understanding of finance, accounting principles, and supply chain management. Hands-on experience in NetSuite customisations, including SuiteFlow, SuiteAnalytics, and saved searches. Experience integrating NetSuite with other business tools such as Power BI, Snowflake, or CRM platforms. Strong data management skills, including SQL, data migration, and validation. Ability to work cross-functionally, translating finance and business needs into system solutions. Excellent problem-solving skills, with a proactive approach to optimising workflows. Strong stakeholder management and ability to communicate technical concepts to non-technical users. Desired Qualifications NetSuite Administrator Certification or equivalent experience. Experience in e-commerce, manufacturing, or print-on-demand environments. Proficiency in Power BI, Power Query, or SQL to support financial reporting needs. What We Offer Competitive salary of £60-80,000+ per year You will have 25 days holiday per year plus one day off for your birthday. Flexible hours and flexible working location, work from home or the office, your choice. Company Pension 4% employer contribution, 5% employee. Health care cash plan. A charity day per year to volunteer at a recognised charity. We believe in equal opportunity and value diversity. We believe that varied perspectives, experiences and backgrounds lead to a workplace that's better for everyone. Location We have offices in Alton and Harrogate as well as supporting fully remote or hybrid working depending on your preferences.
The Job Responsibilities Who we are Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life. About the role Data Governance: maintaining data governance practices to ensure data integrity and quality. Data Maintenance: creating, updating, and deleting master data records as needed (and as directed by key stakeholders). Data Quality Management: cleansing master data to maintain high data quality standards. Attention to Detail: ensuring data accuracy and consistency. Communication Skills: effective communication with key stakeholders which include Customer Service Managers, Team Leads, Sales Management, Region and Finance as well as with external customers. Work with Customer service managers to establish priorities over the employment period Correct existing customer address presentation in line with Sales Management requirements for reporting Align Customer Master with current install base (with collaboration with Team Leads to ensure install base is not impacted by changes) Ensure minimal duplication of Sold To's and align with Finance to ensure only completed accounts are closed Potentially collaborate with Regional Team for bulk amendments Shared responsibilities All employees have a responsibility: to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results Reporting Relationships Manager -Customer Service Manager DMO Size of team/environment -Working in a team of 4 in DMO Aberdeen but also in collaboration with the wider Customer Service Managers and Team leads in Hemel and Blyth Your Qualifications Role Requirements Education/Qualifications English Language Educated to GCSE, Standard Grade, National 4 or equivalent Related Experience IT Knowledge: MS office Ability to organize and prioritise Ability to work as part of a team and as an individual Reliability Experience of working to targets Skills, Special Competencies Proficiency in SAP systems and databases, and in SAP Master Data Management tools preferred. Time Management Skills Eye for Accuracy The Dräger Workplace Dräger's Benefits 27 days holiday plus bank holidays, with option to purchase up to 3 additional days Flexi scheme Hybrid working available after training completed and agreed in line with Manager Discounted critical illness cover, dental cover and partner life assurance Healthcare cash plan Discounted shopping & leisure vouchers Cycle to Work Gym membership discounts - up to 25% Charity Giving scheme Dräger's dedication At Dräger we have a clear vision, to be an organisation with a working environment that includes adiverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!. Who we are From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into technology for life .
Jan 09, 2026
Full time
The Job Responsibilities Who we are Every life is unique and so are you! At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for. As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life. About the role Data Governance: maintaining data governance practices to ensure data integrity and quality. Data Maintenance: creating, updating, and deleting master data records as needed (and as directed by key stakeholders). Data Quality Management: cleansing master data to maintain high data quality standards. Attention to Detail: ensuring data accuracy and consistency. Communication Skills: effective communication with key stakeholders which include Customer Service Managers, Team Leads, Sales Management, Region and Finance as well as with external customers. Work with Customer service managers to establish priorities over the employment period Correct existing customer address presentation in line with Sales Management requirements for reporting Align Customer Master with current install base (with collaboration with Team Leads to ensure install base is not impacted by changes) Ensure minimal duplication of Sold To's and align with Finance to ensure only completed accounts are closed Potentially collaborate with Regional Team for bulk amendments Shared responsibilities All employees have a responsibility: to comply with the Business Information Centre (BIC) and minimise any impact on the environment whilst carrying out their duties. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions to embed our WeLEAD competencies - I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results Reporting Relationships Manager -Customer Service Manager DMO Size of team/environment -Working in a team of 4 in DMO Aberdeen but also in collaboration with the wider Customer Service Managers and Team leads in Hemel and Blyth Your Qualifications Role Requirements Education/Qualifications English Language Educated to GCSE, Standard Grade, National 4 or equivalent Related Experience IT Knowledge: MS office Ability to organize and prioritise Ability to work as part of a team and as an individual Reliability Experience of working to targets Skills, Special Competencies Proficiency in SAP systems and databases, and in SAP Master Data Management tools preferred. Time Management Skills Eye for Accuracy The Dräger Workplace Dräger's Benefits 27 days holiday plus bank holidays, with option to purchase up to 3 additional days Flexi scheme Hybrid working available after training completed and agreed in line with Manager Discounted critical illness cover, dental cover and partner life assurance Healthcare cash plan Discounted shopping & leisure vouchers Cycle to Work Gym membership discounts - up to 25% Charity Giving scheme Dräger's dedication At Dräger we have a clear vision, to be an organisation with a working environment that includes adiverse mix of talented people who want to come, stay and grow. We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All are welcome to apply!. Who we are From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over 130 years of experience, passion and the bold ideas of more than 16,000 employees, we are committed to turning technology into technology for life .
Heriot-Watt University Malaysia
Edinburgh, Midlothian
Job Description Role: Executive support Contract Type: Part Time 0.60 FTE , Fixed Term for 6 months Rewards and Benefits: In Edinburgh this is 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) for all full time staff, other campuses vary. This role is not eligible for sponsorship. Applicants must be eligible to work in the UK. Detailed Description Executive support is provided to the Centre Manager for IDRIC and the Centre for Doctoral Training in Green Industrial Futures (CDT-GIF). The post holder is responsible for delivering high-quality administrative and secretarial support, including day-to-day operational activities such as diary management, organising meetings, prioritising and managing emails, and assisting with the drafting of email communications. The role also involves scoping and booking travel for meetings, as well as providing administrative support to service delivery projects within the remit of IDRIC and CDT-GIF. In addition, the post holder will support committees, working groups, away days and ad hoc meetings as required, including taking minutes and following up on agreed actions. Responsibilities include organising meetings by booking rooms and liaising with relevant School teams (such as Finance) to ensure appropriate facilities are arranged, supporting events, booking travel, contributing to the development of IDRIC and CDT-GIF procedures, and fostering a productive and cooperative team ethos by building strong working relationships across projects and the wider University. The role also requires working with the projects' platform for project management, team engagement, project reporting, CRM database management and student recruitment activities, including adding and updating content to track events, projects and goals. Part Time 0.60 FTE , Fixed Term for 6 months This list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role. Educated to first degree level or equivalent practical experience in the workplace Experience of working in a fast-paced environment, with a proven track record of supporting senior-level management High level of attention to detail and accuracy, including the ability to handle sensitive and confidential information in line with the University's Data Management Policy Well-developed interpersonal skills and the ability to work effectively as part of a team, using tact and diplomacy in sensitive situations Confidence in using initiative and problem-solving skills Experience of using large database systems (e.g. HR systems) and competent, proficient use of Office 365 and other standard IT packages How to Apply Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted up to midnight (UK time) on Thursday 08 January 2026. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Jan 09, 2026
Full time
Job Description Role: Executive support Contract Type: Part Time 0.60 FTE , Fixed Term for 6 months Rewards and Benefits: In Edinburgh this is 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) for all full time staff, other campuses vary. This role is not eligible for sponsorship. Applicants must be eligible to work in the UK. Detailed Description Executive support is provided to the Centre Manager for IDRIC and the Centre for Doctoral Training in Green Industrial Futures (CDT-GIF). The post holder is responsible for delivering high-quality administrative and secretarial support, including day-to-day operational activities such as diary management, organising meetings, prioritising and managing emails, and assisting with the drafting of email communications. The role also involves scoping and booking travel for meetings, as well as providing administrative support to service delivery projects within the remit of IDRIC and CDT-GIF. In addition, the post holder will support committees, working groups, away days and ad hoc meetings as required, including taking minutes and following up on agreed actions. Responsibilities include organising meetings by booking rooms and liaising with relevant School teams (such as Finance) to ensure appropriate facilities are arranged, supporting events, booking travel, contributing to the development of IDRIC and CDT-GIF procedures, and fostering a productive and cooperative team ethos by building strong working relationships across projects and the wider University. The role also requires working with the projects' platform for project management, team engagement, project reporting, CRM database management and student recruitment activities, including adding and updating content to track events, projects and goals. Part Time 0.60 FTE , Fixed Term for 6 months This list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role. Educated to first degree level or equivalent practical experience in the workplace Experience of working in a fast-paced environment, with a proven track record of supporting senior-level management High level of attention to detail and accuracy, including the ability to handle sensitive and confidential information in line with the University's Data Management Policy Well-developed interpersonal skills and the ability to work effectively as part of a team, using tact and diplomacy in sensitive situations Confidence in using initiative and problem-solving skills Experience of using large database systems (e.g. HR systems) and competent, proficient use of Office 365 and other standard IT packages How to Apply Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing your interest and suitability for the post; (2) Full CV. Applications can be submitted up to midnight (UK time) on Thursday 08 January 2026. Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Role: Quality Coordinator / Administrator Location: Whetstone, Leicester LE8 Salary: £28,000 - £30,000 DOE You MUST have the RTW in the UK There is NOT sponsorship for this role Accept Recruitment Ltd are delighted to be supporting our client with this role. They are experts in high-performance syntactic materials. Summary Provide administrative, analytical, and operational support to the Quality Engineer in maintaining and improving the Quality Management System (QMS). Assist in data collection, reporting, documentation, and coordination of quality initiatives to enhance operational efficiency and compliance with standards. Primary Responsibilities / Key Accountabilities Documentation & Reporting Maintain and update quality documentation, registers, and records. Prepare statistical reports and dashboards for quality performance metrics. Assist in compiling data for audits and compliance checks. Quality Control Support Help implement and monitor in-process quality checks. Support in defining measurement methods and maintaining calibration records. Assist in reviewing test procedures and ensuring proper documentation. Non-Conformance & Corrective Actions Log and track internal NCRs. Support root cause analysis and follow-up on corrective/preventive actions. Training & Continuous Improvement Organise and schedule training sessions for production operatives. Maintain a central register of Quality Improvement activities. Assist in CI projects by gathering data and preparing reports. Your Skills / Capabilities Essential Skills Strong organizational and administrative skills. Proficient in MS Office (Excel, Word, PowerPoint). Effective communication skills for consulting with internal teams. Diligence and ability to follow procedures. Desirable Skills Basic understanding of ISO9001 and quality principles. Familiarity with data analysis tools (e.g., Excel pivot tables). 8D/A3 methodology Package Salary: £28,000 to £30,000 DOE Hours: Mon - Fri / 40 hours / (Apply online only) Benefits: Pension / 33 days Holiday (FTE) / Additional benefits will be discussed at interview stage. If you are interested in this position and meet the criteria, please apply today with your CV. Please note: We may close this vacancy early if we receive a high number of suitable applications. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion. Accept Recruitment is acting as an employment agency in relation to this vacancy. We are recognised as one of the leading recruitment agencies in Leicester. If this role isn t quite right for you, please visit our website to explore other permanent and temporary opportunities across various sectors. Equal Opportunities: Accept Recruitment is an equal opportunities recruiter. We welcome applications from all suitably qualified candidates regardless of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic.
Jan 09, 2026
Full time
Role: Quality Coordinator / Administrator Location: Whetstone, Leicester LE8 Salary: £28,000 - £30,000 DOE You MUST have the RTW in the UK There is NOT sponsorship for this role Accept Recruitment Ltd are delighted to be supporting our client with this role. They are experts in high-performance syntactic materials. Summary Provide administrative, analytical, and operational support to the Quality Engineer in maintaining and improving the Quality Management System (QMS). Assist in data collection, reporting, documentation, and coordination of quality initiatives to enhance operational efficiency and compliance with standards. Primary Responsibilities / Key Accountabilities Documentation & Reporting Maintain and update quality documentation, registers, and records. Prepare statistical reports and dashboards for quality performance metrics. Assist in compiling data for audits and compliance checks. Quality Control Support Help implement and monitor in-process quality checks. Support in defining measurement methods and maintaining calibration records. Assist in reviewing test procedures and ensuring proper documentation. Non-Conformance & Corrective Actions Log and track internal NCRs. Support root cause analysis and follow-up on corrective/preventive actions. Training & Continuous Improvement Organise and schedule training sessions for production operatives. Maintain a central register of Quality Improvement activities. Assist in CI projects by gathering data and preparing reports. Your Skills / Capabilities Essential Skills Strong organizational and administrative skills. Proficient in MS Office (Excel, Word, PowerPoint). Effective communication skills for consulting with internal teams. Diligence and ability to follow procedures. Desirable Skills Basic understanding of ISO9001 and quality principles. Familiarity with data analysis tools (e.g., Excel pivot tables). 8D/A3 methodology Package Salary: £28,000 to £30,000 DOE Hours: Mon - Fri / 40 hours / (Apply online only) Benefits: Pension / 33 days Holiday (FTE) / Additional benefits will be discussed at interview stage. If you are interested in this position and meet the criteria, please apply today with your CV. Please note: We may close this vacancy early if we receive a high number of suitable applications. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion. Accept Recruitment is acting as an employment agency in relation to this vacancy. We are recognised as one of the leading recruitment agencies in Leicester. If this role isn t quite right for you, please visit our website to explore other permanent and temporary opportunities across various sectors. Equal Opportunities: Accept Recruitment is an equal opportunities recruiter. We welcome applications from all suitably qualified candidates regardless of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic.
Customer Relations Administrator Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further. The team is based within the call centre department, but this is NOT a call centre role. The position is predominately administration based, with main duties being centred around emails, researching & collating facts to back up or reject possible complaints. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over email and occasionally by phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to on-boarding. What we can offer you at this stage: Initially we are able to offer this on an on-going temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don't let this put you off applying. You'll receive an hourly rate of 13.08 p/hour Weekly pay Paid holiday and enrolment in pension scheme after 12 weeks Central Redhill office location 9.00 - 5.15pm Monday to Friday 1 day a week WFH (after initial training completed) - compulsory office day is a Tuesday. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15342
Jan 09, 2026
Seasonal
Customer Relations Administrator Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further. The team is based within the call centre department, but this is NOT a call centre role. The position is predominately administration based, with main duties being centred around emails, researching & collating facts to back up or reject possible complaints. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over email and occasionally by phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to on-boarding. What we can offer you at this stage: Initially we are able to offer this on an on-going temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don't let this put you off applying. You'll receive an hourly rate of 13.08 p/hour Weekly pay Paid holiday and enrolment in pension scheme after 12 weeks Central Redhill office location 9.00 - 5.15pm Monday to Friday 1 day a week WFH (after initial training completed) - compulsory office day is a Tuesday. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15342
We are currently recruiting for a Temporary Night Administrator to provide sickness cover within the Loss Prevention department of a large, well-known retailer based in Liverpool. Client Details The company is a respected name in the retail industry, known for its commitment to providing quality services and products. As a medium-sized organisation, it offers a professional and structured environment for its employees. Description Provide general administrative support to the Loss Prevention team Accurately input and maintain data using internal systems Manage emails, reports, and documentation Support the team with day-to-day administrative tasks as required Ensure records are kept up to date and handled confidentially Profile Previous administrative experience preferred Strong IT skills and confidence using computer systems Good attention to detail and organisational skills A proactive, "switched-on" approach to work Ability to work independently and manage tasks effectively Professional and reliable with a positive attitude Job Offer Opportunity to work with a large, well-known retailer Gain experience within a specialist Loss Prevention function Immediate start available (subject to checks) Short-term temporary position.
Jan 09, 2026
Seasonal
We are currently recruiting for a Temporary Night Administrator to provide sickness cover within the Loss Prevention department of a large, well-known retailer based in Liverpool. Client Details The company is a respected name in the retail industry, known for its commitment to providing quality services and products. As a medium-sized organisation, it offers a professional and structured environment for its employees. Description Provide general administrative support to the Loss Prevention team Accurately input and maintain data using internal systems Manage emails, reports, and documentation Support the team with day-to-day administrative tasks as required Ensure records are kept up to date and handled confidentially Profile Previous administrative experience preferred Strong IT skills and confidence using computer systems Good attention to detail and organisational skills A proactive, "switched-on" approach to work Ability to work independently and manage tasks effectively Professional and reliable with a positive attitude Job Offer Opportunity to work with a large, well-known retailer Gain experience within a specialist Loss Prevention function Immediate start available (subject to checks) Short-term temporary position.
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Jan 09, 2026
Full time
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
