Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Jan 09, 2026
Full time
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Job Title: Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary: £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front of house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front of house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long term as opposed to being focused solely on short term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .
Jan 09, 2026
Full time
Job Title: Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary: £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front of house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front of house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long term as opposed to being focused solely on short term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Senior Applications Support Analyst (Workday) As part of our Application Operations team, you'll be the go-to person for resolving complex issues, managing third-party relationships, and supporting key platforms like Workday Financials - If you're passionate about service excellence, confident working with finance systems, and thrive in a collaborative environment, we'd love to hear from you. Contract : Permanent Working hours : 35 hours per week is full time. Salary: £53,300 - £64,786 (Dependent on experience) Reporting to : Applications Operations Manager Location: London, docklands. O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office .The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.As part of the application operations team, you'll be a pivotal point of contact for our customers, suppliers and third-party managed service partners. As well as managing relationships you'll also be triaging issues and requests - ensuring our customers get timely responses. You'll be responsible for making the decision to escalate tickets to the relevant suppliers or address the issues yourself.As an operation support analyst, you'll be supporting our main HR and Finance System: Workday . You will provide a high quality, customer focused service. You'll be liaising with other CIO functions, suppliers and front-end users to ensure that the incidents and requests you receive are resolved within the agreed SLAs. You'll also undertake routine upgrades, maintenance and, daily checks on a range of applications to maintain availability and functionality. Key responsibilities Liaising with internal customers and third-party suppliers to provide technical support across our business applications including Workday. Ensuring our third-party supplier adhere to governance and change control. Utilising your Finance experience and knowledge of Workday to identify potential improvements to streamline core processes for the Finance team and wider business. Building and maintaining relationships with a full range of stakeholders to make sure that that the services you provide meet their needs Proactively taking personal responsibility for delivering on your objectives in line with our values Co-ordinating UAT and helping to manage system changes in collaboration with our AMS providers Making sure that all tickets are logged, progressed and resolved according to our agreed standards and procedures. Monitoring the progress of tickets that have been escalated to suppliers. Managing customer expectations with realistic timeframes and outcomes, ensuring that they're kept updated of any outstanding tickets Spotting trends in any reoccurring issues raised and working collaboratively with your team, the wider CIO functions and our third-party suppliers to find a solution To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Experience working with Workday as an analyst or subject matter expert, or demonstrable experience specialising in Finance or Payroll as a Workday end user working with large data sets. Significant experience of providing technical support across a range of business applications with ownership of managing customer queries on an end to end basis. Demonstrate an understanding of Accounts Receivable, Accounts Payable and the General Ledger Basic working knowledge of ITIL processes relating to technical support, ideally whilst using a service desk ticketing system. Knowledge of Workday Financials or payroll, reporting, tenant management and good governance practices Proven ability to build and maintain relationships with a full range of technical and non-technical stakeholders, including the ability to manage expectations with realistic outcomes. Experience of working with working with 3rd party suppliers Desirable Criteria Knowledge of SSMS and SQLWe are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Manchester office is 7 minutes' walk from the Oxford Road station Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! Please apply with an up to date CV, This advert will close on 20th November 2025. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Our careers page:Good luck
Jan 09, 2026
Full time
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Senior Applications Support Analyst (Workday) As part of our Application Operations team, you'll be the go-to person for resolving complex issues, managing third-party relationships, and supporting key platforms like Workday Financials - If you're passionate about service excellence, confident working with finance systems, and thrive in a collaborative environment, we'd love to hear from you. Contract : Permanent Working hours : 35 hours per week is full time. Salary: £53,300 - £64,786 (Dependent on experience) Reporting to : Applications Operations Manager Location: London, docklands. O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office .The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.As part of the application operations team, you'll be a pivotal point of contact for our customers, suppliers and third-party managed service partners. As well as managing relationships you'll also be triaging issues and requests - ensuring our customers get timely responses. You'll be responsible for making the decision to escalate tickets to the relevant suppliers or address the issues yourself.As an operation support analyst, you'll be supporting our main HR and Finance System: Workday . You will provide a high quality, customer focused service. You'll be liaising with other CIO functions, suppliers and front-end users to ensure that the incidents and requests you receive are resolved within the agreed SLAs. You'll also undertake routine upgrades, maintenance and, daily checks on a range of applications to maintain availability and functionality. Key responsibilities Liaising with internal customers and third-party suppliers to provide technical support across our business applications including Workday. Ensuring our third-party supplier adhere to governance and change control. Utilising your Finance experience and knowledge of Workday to identify potential improvements to streamline core processes for the Finance team and wider business. Building and maintaining relationships with a full range of stakeholders to make sure that that the services you provide meet their needs Proactively taking personal responsibility for delivering on your objectives in line with our values Co-ordinating UAT and helping to manage system changes in collaboration with our AMS providers Making sure that all tickets are logged, progressed and resolved according to our agreed standards and procedures. Monitoring the progress of tickets that have been escalated to suppliers. Managing customer expectations with realistic timeframes and outcomes, ensuring that they're kept updated of any outstanding tickets Spotting trends in any reoccurring issues raised and working collaboratively with your team, the wider CIO functions and our third-party suppliers to find a solution To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Experience working with Workday as an analyst or subject matter expert, or demonstrable experience specialising in Finance or Payroll as a Workday end user working with large data sets. Significant experience of providing technical support across a range of business applications with ownership of managing customer queries on an end to end basis. Demonstrate an understanding of Accounts Receivable, Accounts Payable and the General Ledger Basic working knowledge of ITIL processes relating to technical support, ideally whilst using a service desk ticketing system. Knowledge of Workday Financials or payroll, reporting, tenant management and good governance practices Proven ability to build and maintain relationships with a full range of technical and non-technical stakeholders, including the ability to manage expectations with realistic outcomes. Experience of working with working with 3rd party suppliers Desirable Criteria Knowledge of SSMS and SQLWe are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Manchester office is 7 minutes' walk from the Oxford Road station Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! Please apply with an up to date CV, This advert will close on 20th November 2025. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Our careers page:Good luck
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Jan 09, 2026
Full time
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Jan 08, 2026
Full time
Senior Travel Claims Handler (Large Loss) Full-time Cardiff (Hybrid) About the Company A growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments. You'll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you'll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently. The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office. Key Responsibilities Review, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standards Manage your caseload proactively, ensuring timely progression and excellent documentation Lead on negotiation and settlement of claims within your delegated authority Maintain high-quality service standards, productivity and compliance across all claim activity Support the Technical Claims Manager in driving improved customer outcomes Act as a role model within the team, championing continuous improvement and best practice Build strong relationships with customers, suppliers and third-party providers Contribute effectively to team meetings and development discussions Your Skillset & Experience Minimum 2 years' experience in travel insurance claims, with exposure to complex, major or large loss cases Strong technical understanding of claims processes and policy interpretation Exceptional written and verbal communication skills with a compassionate approach Confident in handling Emergency Medical Assistance or repatriation cases High attention to detail and accuracy in all documentation Strong analytical and problem-solving skills Ability to work to daily and weekly deadlines while managing multiple priorities Skilled at influencing and building rapport with customers and senior stakeholders What's in It for You? Salary from 30,000, depending on experience Annual salary reviews 33 days annual leave (increasing with service), plus the ability to buy or sell holiday Hybrid working with a modern Cardiff city centre office Pension scheme Discounted gym membership, Cycle to Work scheme, technology discounts Employee Assistance Programme Optional healthcare cash plan and dental cover All equipment provided for both office and home working Professional development support, including training and qualifications Optional social events and team activities By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Head of Service - Community Led Support Team Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Service Manager within the Community Led Support Team to work full time based in Swindon. The salary for this permanent Service Manager job is up to £73,416per annum. You will ensure that your service areas are delivering safe and effective services as described within relevant statutory duties. The aim is the delivery of a high quality, effective and efficient services for Swindon residents, delivered within the required outcomes of the Council's plan. You will represent your service areas at the Quality and Assurance Board, preparing and presenting detailed performance reports that ensure the voice if the person using our service is heard and valued. Learning from Quality Assurance, complaints and Safeguarding Adult Reviews, inform your effective service improvement plans. You will lead on several continuous improvement deliverables across the service, and ensure delivery of agreed savings and cost reduction plans. You will provide specialist advice and input to the development and delivery of policy, strategy, and inspection activity, working with other specialist areas to ensure a corporate and collaborative approach. You will work with the Senior Leadership Team to support the preparation and delivery of briefings and presentations for Members, the Director of Adult Services and the Corporate Director Adult Services, Health & Housing. You will solve problems and manage complex strategy development, taking the most complex decisions, applying greatest discretion and judgement in relation to the policy guidelines. You will ensure effective stakeholder management, developing, managing and supporting external partnerships/relations, and working with key internal stakeholders to ensure a responsive and proactive delivery of the service that delivers the Council's outcomes and meetings the needs of the people we serve. You oversee the planned audit activity in your services areas in line with the Adult performance framework and governance, working with your peers to improve care and support where it does not yet meet the standard of quality that people should experience. You will maintain and update the knowledge of the service throughout the organisation including the updating of policy and practice, developing best practice and contributing to continuous improvement in service delivery. You will support the collection of data that you will analyse to inform our continuous improvement journey, recognising the experience and voice of the person as a valued data source. Requirements of the Service Manager: CQSW, DipSW, BA Social Work of equivalent professional qualification. Management qualification at least at Level 4. At least 1 years' experience of supervising professional staff. Knowledge of relevant childcare legislation. Ability to travel independently to all required areas by the job's responsibilities. Contact: This Service Manager job is advertised by Zehnn Young; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement. Excellent 1,016 reviews on
Jan 08, 2026
Full time
Head of Service - Community Led Support Team Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Service Manager within the Community Led Support Team to work full time based in Swindon. The salary for this permanent Service Manager job is up to £73,416per annum. You will ensure that your service areas are delivering safe and effective services as described within relevant statutory duties. The aim is the delivery of a high quality, effective and efficient services for Swindon residents, delivered within the required outcomes of the Council's plan. You will represent your service areas at the Quality and Assurance Board, preparing and presenting detailed performance reports that ensure the voice if the person using our service is heard and valued. Learning from Quality Assurance, complaints and Safeguarding Adult Reviews, inform your effective service improvement plans. You will lead on several continuous improvement deliverables across the service, and ensure delivery of agreed savings and cost reduction plans. You will provide specialist advice and input to the development and delivery of policy, strategy, and inspection activity, working with other specialist areas to ensure a corporate and collaborative approach. You will work with the Senior Leadership Team to support the preparation and delivery of briefings and presentations for Members, the Director of Adult Services and the Corporate Director Adult Services, Health & Housing. You will solve problems and manage complex strategy development, taking the most complex decisions, applying greatest discretion and judgement in relation to the policy guidelines. You will ensure effective stakeholder management, developing, managing and supporting external partnerships/relations, and working with key internal stakeholders to ensure a responsive and proactive delivery of the service that delivers the Council's outcomes and meetings the needs of the people we serve. You oversee the planned audit activity in your services areas in line with the Adult performance framework and governance, working with your peers to improve care and support where it does not yet meet the standard of quality that people should experience. You will maintain and update the knowledge of the service throughout the organisation including the updating of policy and practice, developing best practice and contributing to continuous improvement in service delivery. You will support the collection of data that you will analyse to inform our continuous improvement journey, recognising the experience and voice of the person as a valued data source. Requirements of the Service Manager: CQSW, DipSW, BA Social Work of equivalent professional qualification. Management qualification at least at Level 4. At least 1 years' experience of supervising professional staff. Knowledge of relevant childcare legislation. Ability to travel independently to all required areas by the job's responsibilities. Contact: This Service Manager job is advertised by Zehnn Young; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement. Excellent 1,016 reviews on
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
Jan 08, 2026
Full time
Quality Manager Location : Coppice Sirane, Tonypandy, South Wales Salary : Circa £50,000 (DOE) Contract : Full-time, Permanent Function : Quality, Safety & Environmental Why Join Coppice Sirane? • Greenfield opportunity: Build and embed quality systems from day one • High visibility role: Direct influence on site standards and senior leadership decision-making • Real ownership: Autonomy to shape processes and best practice • Career growth: Broaden your remit across quality, safety and environmental excellence Shape Quality From Day One in a Brand-New Operation! We recently launched a new manufacturing site in Tonypandy and are seeking an experienced, hands-on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You ll be the architect of the site s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation - If you re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that! The Role As Quality Manager, you will have end-to-end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include: Quality Systems & Compliance • Design, implement and embed a fit-for-purpose Quality Management System (QMS) aligned to customer, legal and industry standards • Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual • Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards Auditing & Continuous Improvement • Plan and conduct internal audits and manage external audits with confidence • Investigate non-conformances, implement corrective and preventive actions, and drive measurable improvements • Track, analyse and report quality performance metrics to senior management Customer, Supplier & Stakeholder Engagement • Act as the primary point of contact for quality-related customer and supplier matters • Manage customer complaints professionally and support product recalls where required, including stock quarantine • Host audits, site visits and inspections, representing the business to the highest standard Leadership & Collaboration • Lead, coach and develop the QA team, setting clear expectations and building capability • Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly • Promote a strong culture of quality, accountability and continuous improvement across the site What You ll Bring Essential Experience & Qualifications • Strong working knowledge of Quality Management principles and systems • Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex • HACCP and Food Hygiene training • IOSH certification and Legionella training • Confident communicator with strong negotiation, report writing and presentation skills • Excellent leadership, coaching and stakeholder management capability • Strong IT literacy with the ability to analyse and report operational data • Flexible approach to working hours to meet business needs Desirable (But Not Essential) • Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation) • Externally certified auditor status • NEBOSH qualification (or working towards) • Exposure to Lean / Six Sigma methodologies • Train-the-Trainer experience and confidence delivering internal training How to Apply Please submit your CV along with a brief cover note outlining your experience in building or embedding Quality Management Systems and leading audits. Applications are reviewed on receipt early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Reasonable adjustments will be made throughout the recruitment process where required. We look forward to receiving your application! No agencies please.
What you'll be doing This is a rare and highly impactful opportunity to work at the heart of parliamentary democracy in the House of Commons, supporting the independent Parliamentary Commissioner for Standards in upholding confidence in the UK Parliament. As Investigations Manager, you will play a central role in managing and delivering complex, high-profile investigations into alleged breaches of the MPs' Code of Conduct, alongside overseeing aspects of the Independent Complaints and Grievance Scheme. Working within the Office of the Parliamentary Commissioner for Standards (OPCS), you will lead and manage investigations that demand the highest standards of independence, fairness and rigour. You'll assess complaints, gather and evaluate evidence, conduct formal interviews, and draft clear, impartial recommendations that may ultimately be scrutinised by the Select Committee on Standards and the Independent Expert Panel. You will deal with sensitive, confidential and often challenging cases involving senior stakeholders, while helping to ensure that Parliament's standards framework operates credibly and transparently. You'll also contribute to improving investigative practice, shaping guidance and supporting the Commissioner's wider work, including the Annual Report. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. Experience of working in a professional disciplinary, regulatory or civil justice environment, with a strong track record of working on complex, high-profile investigations, assessing sensitive evidence and producing fair, impartial recommendations while handling highly confidential information. Strong judgement and drafting skills, with the ability to produce clear, rigorous reports and recommendations The confidence to master detailed frameworks, procedures and legislation, including equality and data protection considerations The ability to build effective relationships with senior and high-profile stakeholders, while responding constructively to challenge and maintaining resilience A clear commitment to political impartiality and to upholding equality, diversity and inclusion Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description. More information on the application process can be found here: Application process - UK Parliament Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Jan 08, 2026
Full time
What you'll be doing This is a rare and highly impactful opportunity to work at the heart of parliamentary democracy in the House of Commons, supporting the independent Parliamentary Commissioner for Standards in upholding confidence in the UK Parliament. As Investigations Manager, you will play a central role in managing and delivering complex, high-profile investigations into alleged breaches of the MPs' Code of Conduct, alongside overseeing aspects of the Independent Complaints and Grievance Scheme. Working within the Office of the Parliamentary Commissioner for Standards (OPCS), you will lead and manage investigations that demand the highest standards of independence, fairness and rigour. You'll assess complaints, gather and evaluate evidence, conduct formal interviews, and draft clear, impartial recommendations that may ultimately be scrutinised by the Select Committee on Standards and the Independent Expert Panel. You will deal with sensitive, confidential and often challenging cases involving senior stakeholders, while helping to ensure that Parliament's standards framework operates credibly and transparently. You'll also contribute to improving investigative practice, shaping guidance and supporting the Commissioner's wider work, including the Annual Report. This role is offered on a hybrid working basis, with an expectation of you spending 40% of your time in the office. Find out more about working at the House of Commons. Why Join us? In addition to your salary, we offer an attractive range of benefits including but not limited to: Generous annual leave starting at 30 days and increasing to 35 after one full working year. Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27% Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns. What we're looking for. Experience of working in a professional disciplinary, regulatory or civil justice environment, with a strong track record of working on complex, high-profile investigations, assessing sensitive evidence and producing fair, impartial recommendations while handling highly confidential information. Strong judgement and drafting skills, with the ability to produce clear, rigorous reports and recommendations The confidence to master detailed frameworks, procedures and legislation, including equality and data protection considerations The ability to build effective relationships with senior and high-profile stakeholders, while responding constructively to challenge and maintaining resilience A clear commitment to political impartiality and to upholding equality, diversity and inclusion Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-4 in the Job Description. More information on the application process can be found here: Application process - UK Parliament Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Time Recruitment Solutions Ltd
Altrincham, Cheshire
Compliance Administrator Location: Altrincham Salary: £25,000 per annuum Contract: Permanent Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity. We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality. Key Responsibilities Provide professional administrative and secretarial support to the Hospital Director. Support a culture of patient safety and learning from incidents and complaints. Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting. Monitor patient experience, identify themes, and support improvements in practice and policy. Work with senior leaders on service improvement plans and quality performance indicators. Maintain accurate records of CQC notifications, incident reports, and governance reviews. Coordinate responses to patient complaints in line with policy. Prepare quality reports and lead the organisation of Clinical Governance meetings. Contribute to clinical audits, policy development, and embedding of learning. Use data systems to support improvements in patient safety and experience. Skills & Experience Strong administrative experience, ideally within healthcare. Excellent communication, organisation, and time management skills. Ability to work under pressure and meet tight deadlines. First-class customer service skills. Experience with audit processes and diary management.
Jan 08, 2026
Full time
Compliance Administrator Location: Altrincham Salary: £25,000 per annuum Contract: Permanent Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity. We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality. Key Responsibilities Provide professional administrative and secretarial support to the Hospital Director. Support a culture of patient safety and learning from incidents and complaints. Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting. Monitor patient experience, identify themes, and support improvements in practice and policy. Work with senior leaders on service improvement plans and quality performance indicators. Maintain accurate records of CQC notifications, incident reports, and governance reviews. Coordinate responses to patient complaints in line with policy. Prepare quality reports and lead the organisation of Clinical Governance meetings. Contribute to clinical audits, policy development, and embedding of learning. Use data systems to support improvements in patient safety and experience. Skills & Experience Strong administrative experience, ideally within healthcare. Excellent communication, organisation, and time management skills. Ability to work under pressure and meet tight deadlines. First-class customer service skills. Experience with audit processes and diary management.
Our client is looking for an experienced Contract Manager to take ownership of a key maintenance contract. The role will involve overseeing day-to-day delivery, ensuring services meet client expectations, controlling costs, and maintaining contract profitability. We re looking for someone with strong technical knowledge and a proven background in managing large, multi-disciplined maintenance operations. You ll need excellent communication and organisational skills, along with the ability to lead, motivate and support your team to deliver high standards of performance. This is a great opportunity for a hands-on Contract Manager who enjoys building strong client relationships, driving operational efficiency, and creating a positive, high-performing team culture. Job details: Ensure contractors and service partners deliver services to required standards, maintaining governance, value for money, and alignment with company values, culture, and expectations. Oversee compliance with all statutory, client, and company policies, including QSHE processes, across Engineering teams. Build and maintain strong client relationships, acting as the escalation point for performance issues or customer complaints. Make operational and engineering decisions to ensure service continuity, coordinating with maintenance staff, subcontractors, and on-site departments to maintain effective communication. Lead handovers from the Commercial to Operations teams, ensuring all aspects are covered and understood. Maintain full P&L accountability for assigned sites, manage aged debt and payment issues, and liaise with Credit Control and clients to resolve delays. Review quotations before client submission, ensuring accuracy and value. Promote and pursue new business opportunities in line with company growth plans, supporting sales and marketing efforts, and generating income through account growth to meet financial targets. Oversee best-practice processes for all planned, reactive, and minor works; monitor performance through CAFM reporting and KPIs. Manage and support the Engineering Team in daily operations, ensuring consistent performance and quality of service delivery. Contribute to contract renewals, addressing underperforming subcontractors or undersold contracts with the Commercial Team and senior leadership. Lead and develop team members through effective onboarding, performance reviews (PDRs/EPAs), training, and talent development to foster a high-performing culture. Manage employee relations matters (e.g., conduct, absenteeism, punctuality, performance, compliance) in consultation with HR, ensuring resolution and adherence to policy. Attend required training to uphold safe working practices and ensure all team members complete mandatory courses. Qualifications/Experience: Minimum 3 years experience as a Contract Manager. Level 4 qualification in a relevant discipline. Strong leadership, team management, and motivational abilities. Excellent customer understanding with a focus on delivering tailored, high-quality service solutions. Analytical and problem-solving mindset to identify challenges and growth opportunities. IOSH Managing Safely (or equivalent). What s on offer: Salary: Up to £50,000 (DOE) Monday to Friday 8:00am - 5:00pm (1 hr lunch) 33 days annual leave, increasing to 35 after 5 years service. Company pension scheme. Company vehicle + Fuel card Can be used for personal use. Employee of the Month + Birthday voucher. Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship.
Jan 08, 2026
Full time
Our client is looking for an experienced Contract Manager to take ownership of a key maintenance contract. The role will involve overseeing day-to-day delivery, ensuring services meet client expectations, controlling costs, and maintaining contract profitability. We re looking for someone with strong technical knowledge and a proven background in managing large, multi-disciplined maintenance operations. You ll need excellent communication and organisational skills, along with the ability to lead, motivate and support your team to deliver high standards of performance. This is a great opportunity for a hands-on Contract Manager who enjoys building strong client relationships, driving operational efficiency, and creating a positive, high-performing team culture. Job details: Ensure contractors and service partners deliver services to required standards, maintaining governance, value for money, and alignment with company values, culture, and expectations. Oversee compliance with all statutory, client, and company policies, including QSHE processes, across Engineering teams. Build and maintain strong client relationships, acting as the escalation point for performance issues or customer complaints. Make operational and engineering decisions to ensure service continuity, coordinating with maintenance staff, subcontractors, and on-site departments to maintain effective communication. Lead handovers from the Commercial to Operations teams, ensuring all aspects are covered and understood. Maintain full P&L accountability for assigned sites, manage aged debt and payment issues, and liaise with Credit Control and clients to resolve delays. Review quotations before client submission, ensuring accuracy and value. Promote and pursue new business opportunities in line with company growth plans, supporting sales and marketing efforts, and generating income through account growth to meet financial targets. Oversee best-practice processes for all planned, reactive, and minor works; monitor performance through CAFM reporting and KPIs. Manage and support the Engineering Team in daily operations, ensuring consistent performance and quality of service delivery. Contribute to contract renewals, addressing underperforming subcontractors or undersold contracts with the Commercial Team and senior leadership. Lead and develop team members through effective onboarding, performance reviews (PDRs/EPAs), training, and talent development to foster a high-performing culture. Manage employee relations matters (e.g., conduct, absenteeism, punctuality, performance, compliance) in consultation with HR, ensuring resolution and adherence to policy. Attend required training to uphold safe working practices and ensure all team members complete mandatory courses. Qualifications/Experience: Minimum 3 years experience as a Contract Manager. Level 4 qualification in a relevant discipline. Strong leadership, team management, and motivational abilities. Excellent customer understanding with a focus on delivering tailored, high-quality service solutions. Analytical and problem-solving mindset to identify challenges and growth opportunities. IOSH Managing Safely (or equivalent). What s on offer: Salary: Up to £50,000 (DOE) Monday to Friday 8:00am - 5:00pm (1 hr lunch) 33 days annual leave, increasing to 35 after 5 years service. Company pension scheme. Company vehicle + Fuel card Can be used for personal use. Employee of the Month + Birthday voucher. Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship.
Head Chef Overview The Head Chef will lead the kitchen brigade in delivering an exceptional lifestyle dining experience. By setting the standard for culture, creativity, and service excellence, the Head Chef will drive both commercial performance and brand success. The Gallery is a contemporary international grill and bar concept, complemented by an in-residence dining service and a pop-up roof deck designed for year-round activations and events. The organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Appropriate background and DBS checks will be completed prior to employment commencing. The Role & Responsibilities Design, deliver, and evolve a best-in-class, award-winning food and beverage offering Lead, inspire, and develop a high-performing kitchen team within a premium, high-profile environment Champion innovation and create a culture of continuous menu development Maintain strong financial control across labour, food, and operational costs while protecting menu quality and integrity Place both guest and team experience at the heart of the operation, leading by example and fostering a positive, empowered culture Work closely with the F&B Manager and General Manager on menu development, ensuring consistency, quality, and creativity Partner with external catering suppliers to deliver large-scale and high-profile event hospitality Inspire creativity and ambition across the kitchen team to consistently exceed expectations Take full ownership of departmental Profit & Loss, including budgeting, forecasting, and financial planning Implement clear procedures, policies, and checklists that provide structure while minimising administration during peak service Plan and manage staff rotas, holidays, and leave in line with business demands Communicate, implement, and monitor operational standards set by the General Manager Ensure robust controls are in place for stock, equipment, and departmental budgets Oversee ordering and purchasing processes, maintaining accurate stock levels Ensure all team members are trained in procedures, safe working practices, and luxury service standards Act as the primary point of contact for guest feedback and complaints, including in-person, digital, and social platforms Proactively identify and resolve issues impacting food quality or operational performance Provide recommendations to senior management on improvements beyond direct control Maintain clear communication with all department heads regarding operational changes Contribute to the planning and delivery of wider business objectives Performance & Success Measures We are driven by a clear vision, guided by strong brand values, and committed to achieving industry-leading and award-winning standards. Our Vision To be recognised as one of the most exciting, authentic, and intelligently created hospitality destinations in the world. Our Values & Brand Standards We are Ultimate Hosts passionate, intuitive, and dedicated to making every guest experience effortless. We are Complete Connoisseurs innovative, detail-driven, and uncompromising on quality, presentation, and consistency. Key Performance Focus Areas: Culinary Leadership You will be the ambassador for all food operations, creating a profitable and dynamic dining environment that places guest experience at its core. Creativity, consistency, wellbeing, and performance will underpin everything the kitchen delivers. Guest & Owner Experience You will build and lead a team aligned with the passions of our guests and owners, ensuring every stay is seamless, memorable, and effortless. Commercial & Financial Performance You will demonstrate strong business acumen and commercial awareness, driving revenue while tightly controlling costs and protecting profit. Detailed objectives will be agreed through the Personal Development Review (PDR) process. Experience, Skills & Expertise Minimum of 2 years experience as a Head Chef or Senior Sous Chef within a successful lifestyle or distinctive restaurant Pre-opening experience is highly desirable Proven ability to manage and develop teams of 15+ staff A confident, positive, and inspirational leadership style Strong communication skills with an excellent command of English Immaculate standards of personal presentation and hygiene Full, clean UK driving licence
Jan 07, 2026
Full time
Head Chef Overview The Head Chef will lead the kitchen brigade in delivering an exceptional lifestyle dining experience. By setting the standard for culture, creativity, and service excellence, the Head Chef will drive both commercial performance and brand success. The Gallery is a contemporary international grill and bar concept, complemented by an in-residence dining service and a pop-up roof deck designed for year-round activations and events. The organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Appropriate background and DBS checks will be completed prior to employment commencing. The Role & Responsibilities Design, deliver, and evolve a best-in-class, award-winning food and beverage offering Lead, inspire, and develop a high-performing kitchen team within a premium, high-profile environment Champion innovation and create a culture of continuous menu development Maintain strong financial control across labour, food, and operational costs while protecting menu quality and integrity Place both guest and team experience at the heart of the operation, leading by example and fostering a positive, empowered culture Work closely with the F&B Manager and General Manager on menu development, ensuring consistency, quality, and creativity Partner with external catering suppliers to deliver large-scale and high-profile event hospitality Inspire creativity and ambition across the kitchen team to consistently exceed expectations Take full ownership of departmental Profit & Loss, including budgeting, forecasting, and financial planning Implement clear procedures, policies, and checklists that provide structure while minimising administration during peak service Plan and manage staff rotas, holidays, and leave in line with business demands Communicate, implement, and monitor operational standards set by the General Manager Ensure robust controls are in place for stock, equipment, and departmental budgets Oversee ordering and purchasing processes, maintaining accurate stock levels Ensure all team members are trained in procedures, safe working practices, and luxury service standards Act as the primary point of contact for guest feedback and complaints, including in-person, digital, and social platforms Proactively identify and resolve issues impacting food quality or operational performance Provide recommendations to senior management on improvements beyond direct control Maintain clear communication with all department heads regarding operational changes Contribute to the planning and delivery of wider business objectives Performance & Success Measures We are driven by a clear vision, guided by strong brand values, and committed to achieving industry-leading and award-winning standards. Our Vision To be recognised as one of the most exciting, authentic, and intelligently created hospitality destinations in the world. Our Values & Brand Standards We are Ultimate Hosts passionate, intuitive, and dedicated to making every guest experience effortless. We are Complete Connoisseurs innovative, detail-driven, and uncompromising on quality, presentation, and consistency. Key Performance Focus Areas: Culinary Leadership You will be the ambassador for all food operations, creating a profitable and dynamic dining environment that places guest experience at its core. Creativity, consistency, wellbeing, and performance will underpin everything the kitchen delivers. Guest & Owner Experience You will build and lead a team aligned with the passions of our guests and owners, ensuring every stay is seamless, memorable, and effortless. Commercial & Financial Performance You will demonstrate strong business acumen and commercial awareness, driving revenue while tightly controlling costs and protecting profit. Detailed objectives will be agreed through the Personal Development Review (PDR) process. Experience, Skills & Expertise Minimum of 2 years experience as a Head Chef or Senior Sous Chef within a successful lifestyle or distinctive restaurant Pre-opening experience is highly desirable Proven ability to manage and develop teams of 15+ staff A confident, positive, and inspirational leadership style Strong communication skills with an excellent command of English Immaculate standards of personal presentation and hygiene Full, clean UK driving licence
Job Title : Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary : £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front-of-house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .
Jan 07, 2026
Full time
Job Title : Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary : £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front-of-house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .
Rainey Endowed School
Londonderry, County Londonderry
Vice Principal - Quality Assurance & School Improvement School Mission Statement : RES is a caring school, committed to excellence in all areas of its service to the local community and desires to educate its pupils to be global citizens. In connection with all staff, the Vice Principal will play a vital role in supporting our students to become: Successful Learners, Confident Individuals and Responsible Citizens. Responsibilities The Vice Principal will play a pivotal role in the shaping and delivery of the strategic vison of the school, through developing the highest standards in quality assurance and in school improvement. Core Purpose - Quality Assurance Maximise pupil development, progress and attainment Using Principal's delegated authority to make decisions on teacher progression, conduct, performance, behaviour, discipline and prevention of complaints Lead on school performance informed by quality assurance, best practice treated in line with Rainey Endowed School's strategic intentions Assist with and produce School Development and Action Plans and in relation to his/her specific areas, and timely monitoring, evaluation and review. Oversee ETI framework and other regulator/statutory compliance e.g. curriculum audit, DE returns, Entitlement Framework, SIMS / Bromcom lead / EdIS lead Use of qualitive and quantitative tracking of data and lesson observations to identify approaches to school improvement Line Management Deputise for the Principal, making key decisions which reflect the school's ethos and values Oversee the school's Digital skills strategy Line manage Staff Development and Teaching and Learning Co-ordinator Line manage Examination and Data Teams Line manage Heads of Departments providing mentorship and career development support School Culture and Behaviour Foster a culture of inclusiveness and enrichment for all students Promote high standards of behaviour through consistent routines, clear expectations, and positive reinforcement and by being a visible presence in the school Oversight of day to day running of Heads of Departments 7 Teaching and Learning (School Improvement) Drive outcomes and improvements in Teaching and Learning across the school Provide strategic leadership in curriculum development to ensure programmes are achievable, inclusive, and financially sustainable Working as part of a team, ensure effective use of homework, assessment and technology to support pupil progression As part of a team, ensure the quality and assurance of Teaching and Learning through effective monitoring, evaluation, and continuous improvement • Regular review of curriculum with recommendations for improvement to benefit the educational experience of pupils As part of a team, provide leadership for staff development and teaching and learning, contribute to INSET programme, staff meetings and Staff Development Days, overseeing the PRSD process and the organisation of INSET days Working with Others Build strong respectful relationships around the school community Promote a culture of professionalism and collaboration through the staff • Communicate effectively with parents, including the effective handling of concerns and complaints Engage constructively with Boad of Governors and external partners Represent the school in other educational networks Monitor staff workload and prepare annual directed time budgets; advise Principal on this issue when appropriate Working with the Teaching and Learning and Staff Development Co-ordinator assume responsibility for all shared teaching resources School Operations and Improvement Support the Principal and Senior Leadership Team (SLT) in maintaining a calm, purposeful, and effective learning environment Manage delegated budgets with accuracy, transparency, and integrity to ensure excellent value for money with the Bursar Identify and address barriers to school effectiveness and continuous improvement Provide oversight of school policies to ensure full compliance with ETI (Education and Training Inspectorate) requirements Support inspection readiness and ensure consistent compliance with all school policies • Lead on entrance examination arrangements for pupils transferring from primary school • Take responsibility for setting term dates in line with EA/DE requirements and neighbouring schools • Manage and resolve parental complaints relating to academic matters in a fair and professional manner Attend sub-committees of the Board of Governors (there are five cycles of business annually) and deputise for the Principal in his absence at Full Board meetings Professional Development Pursue ongoing professional development to remain at the forefront of educational leadership Engage in a tailored CPD programme designed to prepare for future Principalship Participate fully in the appraisal process and contribute to the professional growth and development of others General Duties Uphold all school policies Maintain a caring, respectful, and professional demeanour in all interactions Support the values, vision, and ethos of the school Collaborate effectively with other professionals and participate in relevant meetings and training as required • Undertake any other reasonable duties as requested to support the smooth operation of the school Specific Areas of Responsibility Oversee curriculum, teaching and learning, including the options process and timetabling, to ensure a broad, balanced, and high-quality learning experience Line management (specific departments and areas to be agreed) Ensure the quality, clarity, and usefulness of academic reports so that they meet the needs of parents and pupils while remaining manageable for teaching staff Take responsibility for SEAG Transfer arrangements, supporting the smooth transition of primary pupils to Rainey Endowed School Maintain clear lines of communication within the academic structure and ensure effective management of the school's database systems Chair staff disciplinary panels when required and advise line managers on addressing staff performance and conduct matters Teach the equivalent of one day per week For further information about the role including a full Job Description and both Application and Monitoring Forms, click the apply icon. Applications must be received by the school no later than 10.00 am on Friday 9 January 2026.
Jan 06, 2026
Full time
Vice Principal - Quality Assurance & School Improvement School Mission Statement : RES is a caring school, committed to excellence in all areas of its service to the local community and desires to educate its pupils to be global citizens. In connection with all staff, the Vice Principal will play a vital role in supporting our students to become: Successful Learners, Confident Individuals and Responsible Citizens. Responsibilities The Vice Principal will play a pivotal role in the shaping and delivery of the strategic vison of the school, through developing the highest standards in quality assurance and in school improvement. Core Purpose - Quality Assurance Maximise pupil development, progress and attainment Using Principal's delegated authority to make decisions on teacher progression, conduct, performance, behaviour, discipline and prevention of complaints Lead on school performance informed by quality assurance, best practice treated in line with Rainey Endowed School's strategic intentions Assist with and produce School Development and Action Plans and in relation to his/her specific areas, and timely monitoring, evaluation and review. Oversee ETI framework and other regulator/statutory compliance e.g. curriculum audit, DE returns, Entitlement Framework, SIMS / Bromcom lead / EdIS lead Use of qualitive and quantitative tracking of data and lesson observations to identify approaches to school improvement Line Management Deputise for the Principal, making key decisions which reflect the school's ethos and values Oversee the school's Digital skills strategy Line manage Staff Development and Teaching and Learning Co-ordinator Line manage Examination and Data Teams Line manage Heads of Departments providing mentorship and career development support School Culture and Behaviour Foster a culture of inclusiveness and enrichment for all students Promote high standards of behaviour through consistent routines, clear expectations, and positive reinforcement and by being a visible presence in the school Oversight of day to day running of Heads of Departments 7 Teaching and Learning (School Improvement) Drive outcomes and improvements in Teaching and Learning across the school Provide strategic leadership in curriculum development to ensure programmes are achievable, inclusive, and financially sustainable Working as part of a team, ensure effective use of homework, assessment and technology to support pupil progression As part of a team, ensure the quality and assurance of Teaching and Learning through effective monitoring, evaluation, and continuous improvement • Regular review of curriculum with recommendations for improvement to benefit the educational experience of pupils As part of a team, provide leadership for staff development and teaching and learning, contribute to INSET programme, staff meetings and Staff Development Days, overseeing the PRSD process and the organisation of INSET days Working with Others Build strong respectful relationships around the school community Promote a culture of professionalism and collaboration through the staff • Communicate effectively with parents, including the effective handling of concerns and complaints Engage constructively with Boad of Governors and external partners Represent the school in other educational networks Monitor staff workload and prepare annual directed time budgets; advise Principal on this issue when appropriate Working with the Teaching and Learning and Staff Development Co-ordinator assume responsibility for all shared teaching resources School Operations and Improvement Support the Principal and Senior Leadership Team (SLT) in maintaining a calm, purposeful, and effective learning environment Manage delegated budgets with accuracy, transparency, and integrity to ensure excellent value for money with the Bursar Identify and address barriers to school effectiveness and continuous improvement Provide oversight of school policies to ensure full compliance with ETI (Education and Training Inspectorate) requirements Support inspection readiness and ensure consistent compliance with all school policies • Lead on entrance examination arrangements for pupils transferring from primary school • Take responsibility for setting term dates in line with EA/DE requirements and neighbouring schools • Manage and resolve parental complaints relating to academic matters in a fair and professional manner Attend sub-committees of the Board of Governors (there are five cycles of business annually) and deputise for the Principal in his absence at Full Board meetings Professional Development Pursue ongoing professional development to remain at the forefront of educational leadership Engage in a tailored CPD programme designed to prepare for future Principalship Participate fully in the appraisal process and contribute to the professional growth and development of others General Duties Uphold all school policies Maintain a caring, respectful, and professional demeanour in all interactions Support the values, vision, and ethos of the school Collaborate effectively with other professionals and participate in relevant meetings and training as required • Undertake any other reasonable duties as requested to support the smooth operation of the school Specific Areas of Responsibility Oversee curriculum, teaching and learning, including the options process and timetabling, to ensure a broad, balanced, and high-quality learning experience Line management (specific departments and areas to be agreed) Ensure the quality, clarity, and usefulness of academic reports so that they meet the needs of parents and pupils while remaining manageable for teaching staff Take responsibility for SEAG Transfer arrangements, supporting the smooth transition of primary pupils to Rainey Endowed School Maintain clear lines of communication within the academic structure and ensure effective management of the school's database systems Chair staff disciplinary panels when required and advise line managers on addressing staff performance and conduct matters Teach the equivalent of one day per week For further information about the role including a full Job Description and both Application and Monitoring Forms, click the apply icon. Applications must be received by the school no later than 10.00 am on Friday 9 January 2026.
Employer: Sefton Metropolitan Borough Council Location: Bootle Town Hall Contract: Permanent Working Pattern: Full Time Hours: 36 hours per week. Closing Date: 25/01/2026 at 23:59 Reference: COMM/25/328519 Senior Anti-Social Behaviour Officer Grade I: £41,771-£46,142 (36 hours per week). We are looking for an experienced anti-social behaviour (ASB) officer to join the Communities team at Sefton Council. The successful candidate will lead our response to preventing and tackling anti-social behaviour on a neighbourhood footprint as part of our collaborative efforts to build safer, stronger communities. This role provides an opportunity to make a difference and create safer, more inclusive communities. It will provide a consistent approach to community safety, blending prevention, diversion and enforcement to help communities deal with potential and actual anti-social behaviour. The role will provide an effective contact for customers reporting ASB to create a culture of confidence in our services, investigating and responding to all ASB complaints. What you will need to succeed We are looking for someone that can evidence a proven track record or who can demonstrate ability of working restoratively with victims and offenders to promote behaviour change and reduce community impact. This will be whilst managing a safer neighbourhoods caseload including initial assessment of seriousness and priority, investigation and legal recourse. The role will also develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans, developing action plans with partners and leading the implementation of these plans to enhance community safety. You will need experience in the delivery of frontline anti-social behaviour case work, and experience of and the ability to work within a multi-agency team and be able to work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. You will also need to have knowledge of relevant legislation and best practices in restorative justice, anti-social behaviour, and community safety partnerships. Applying current criminal and civil legislation related to anti-social behaviour across all housing tenures, with practical interpretation skills will also be vital. As well as making best use of legal resources, conducting court advocacy, and liaising with legal services providers where necessary. It will be a key part of the role to undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximise effective use of resources for safer neighbourhood's work. Your confident and connected Borough Sefton is a vibrant local authority on a journey of aspiration and ambition as it works towards delivering its exciting 2030 Vision. This journey is shared with our partners and communities as we strive to ensure Sefton is a confident and connected Borough. Sefton has a strong track record of partnership working and for having a motivated and dedicated workforce that is resilient and adaptable, it puts the Council in the best possible place to meet the challenges and opportunities ahead. If this is you, we look forward to receiving your application for this role. Interviews to be held: Early February 2026 EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. Consider registering for If you're an unemployed Sefton resident, register with our service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call on or visit seftonatwork.net to find out more and get started today! How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.
Jan 06, 2026
Full time
Employer: Sefton Metropolitan Borough Council Location: Bootle Town Hall Contract: Permanent Working Pattern: Full Time Hours: 36 hours per week. Closing Date: 25/01/2026 at 23:59 Reference: COMM/25/328519 Senior Anti-Social Behaviour Officer Grade I: £41,771-£46,142 (36 hours per week). We are looking for an experienced anti-social behaviour (ASB) officer to join the Communities team at Sefton Council. The successful candidate will lead our response to preventing and tackling anti-social behaviour on a neighbourhood footprint as part of our collaborative efforts to build safer, stronger communities. This role provides an opportunity to make a difference and create safer, more inclusive communities. It will provide a consistent approach to community safety, blending prevention, diversion and enforcement to help communities deal with potential and actual anti-social behaviour. The role will provide an effective contact for customers reporting ASB to create a culture of confidence in our services, investigating and responding to all ASB complaints. What you will need to succeed We are looking for someone that can evidence a proven track record or who can demonstrate ability of working restoratively with victims and offenders to promote behaviour change and reduce community impact. This will be whilst managing a safer neighbourhoods caseload including initial assessment of seriousness and priority, investigation and legal recourse. The role will also develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans, developing action plans with partners and leading the implementation of these plans to enhance community safety. You will need experience in the delivery of frontline anti-social behaviour case work, and experience of and the ability to work within a multi-agency team and be able to work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. You will also need to have knowledge of relevant legislation and best practices in restorative justice, anti-social behaviour, and community safety partnerships. Applying current criminal and civil legislation related to anti-social behaviour across all housing tenures, with practical interpretation skills will also be vital. As well as making best use of legal resources, conducting court advocacy, and liaising with legal services providers where necessary. It will be a key part of the role to undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximise effective use of resources for safer neighbourhood's work. Your confident and connected Borough Sefton is a vibrant local authority on a journey of aspiration and ambition as it works towards delivering its exciting 2030 Vision. This journey is shared with our partners and communities as we strive to ensure Sefton is a confident and connected Borough. Sefton has a strong track record of partnership working and for having a motivated and dedicated workforce that is resilient and adaptable, it puts the Council in the best possible place to meet the challenges and opportunities ahead. If this is you, we look forward to receiving your application for this role. Interviews to be held: Early February 2026 EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. Consider registering for If you're an unemployed Sefton resident, register with our service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call on or visit seftonatwork.net to find out more and get started today! How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.
Customer Experience & Insights Manager B&D Reside • £62,000 £72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside , an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We re now seeking a proactive and influential Customer Experience & Insights Manager a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. Job Purpose This pivotal role combines complaints management, continuous improvement, and resident communications. You will lead the Complaints Team, drive service improvements through robust feedback mechanisms, and close the feedback loop by shaping and delivering clear, engaging communications to residents. Working closely with our external communications partner, you will design and implement resident-facing campaigns and content, with a view to bringing communications in-house over time. You will also play a key role in the development and delivery of our Customer Experience Strategy, ensuring that insights and feedback inform all aspects of engagement and service design. This is an exciting opportunity for a proactive and motivated individual to establish processes from the ground up, shaping the way we engage with our residents, and making a tangible impact on service delivery at B&D Reside. Key Deliverables Leadership & Operational Management Lead and manage the Complaints Team, ensuring timely resolution and high standards of customer care. Monitor complaint trends and root causes to inform service improvements. Develop and maintain KPIs and reporting frameworks to track team performance and complaint outcomes. Continuous Improvement & Feedback Develop and implement feedback plans and mechanisms (surveys, focus groups, digital platforms). Analyse feedback data to identify trends, pain points, and opportunities for improvement. Work with internal teams to embed a culture of learning and customer-centricity. Marketing & Communications Collaborate with our external communications partner to design and deliver resident-focused campaigns. Oversee the development of clear, consistent messaging across all channels. Plan and manage the transition to an in-house communications capability. Lead the redesign of the corporate website to improve usability, accessibility, and engagement. Create and execute comprehensive communication strategies aligned with organisational goals and brand identity. Ensure all communications reflect the company s voice, values, and brand guidelines. Support crisis communications planning and execution during major issues. Analyse the effectiveness of communication campaigns using data and insights, and adjust strategies for continuous improvement. Stakeholder Engagement Act as a key liaison between residents and the organisation, ensuring transparency and trust. Report on customer experience metrics and communications impact to senior leadership. Build relationships with external partners and service providers to benchmark and share best practices. Work closely with the Head of Customer Experience & Asset Insight to design and implement a comprehensive Customer Engagement and Experience Strategy aligned with organisational goals. Essential Skills & Experience: Proven experience in customer experience, complaints management, or service management roles. Strong marketing and communications expertise, including campaign planning and content creation. Exceptional copywriting and editing skills for clear, engaging messaging. Excellent stakeholder engagement and relationship-building skills. Ability to interpret data and feedback to drive decision-making. Project management skills, with experience delivering digital and communications projects. Desirable Skills: Experience in housing, public sector, or regulated environments. Familiarity with CRM systems and customer feedback tools. Values and Behaviours: Commitment to delivering excellent customer service and ensuring residents' concerns are addressed with empathy and professionalism. Respect for equality, diversity and inclusion, upholding the principles of fairness and equality. A proactive, solution-oriented approach to resolving issues and driving service improvements. If you re excited by the idea of shaping a customer experience and communications function from the ground up and making a real difference to residents across Barking & Dagenham we d love to hear from you. To apply or find out more, please contact the (url removed)
Jan 06, 2026
Full time
Customer Experience & Insights Manager B&D Reside • £62,000 £72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside , an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We re now seeking a proactive and influential Customer Experience & Insights Manager a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. Job Purpose This pivotal role combines complaints management, continuous improvement, and resident communications. You will lead the Complaints Team, drive service improvements through robust feedback mechanisms, and close the feedback loop by shaping and delivering clear, engaging communications to residents. Working closely with our external communications partner, you will design and implement resident-facing campaigns and content, with a view to bringing communications in-house over time. You will also play a key role in the development and delivery of our Customer Experience Strategy, ensuring that insights and feedback inform all aspects of engagement and service design. This is an exciting opportunity for a proactive and motivated individual to establish processes from the ground up, shaping the way we engage with our residents, and making a tangible impact on service delivery at B&D Reside. Key Deliverables Leadership & Operational Management Lead and manage the Complaints Team, ensuring timely resolution and high standards of customer care. Monitor complaint trends and root causes to inform service improvements. Develop and maintain KPIs and reporting frameworks to track team performance and complaint outcomes. Continuous Improvement & Feedback Develop and implement feedback plans and mechanisms (surveys, focus groups, digital platforms). Analyse feedback data to identify trends, pain points, and opportunities for improvement. Work with internal teams to embed a culture of learning and customer-centricity. Marketing & Communications Collaborate with our external communications partner to design and deliver resident-focused campaigns. Oversee the development of clear, consistent messaging across all channels. Plan and manage the transition to an in-house communications capability. Lead the redesign of the corporate website to improve usability, accessibility, and engagement. Create and execute comprehensive communication strategies aligned with organisational goals and brand identity. Ensure all communications reflect the company s voice, values, and brand guidelines. Support crisis communications planning and execution during major issues. Analyse the effectiveness of communication campaigns using data and insights, and adjust strategies for continuous improvement. Stakeholder Engagement Act as a key liaison between residents and the organisation, ensuring transparency and trust. Report on customer experience metrics and communications impact to senior leadership. Build relationships with external partners and service providers to benchmark and share best practices. Work closely with the Head of Customer Experience & Asset Insight to design and implement a comprehensive Customer Engagement and Experience Strategy aligned with organisational goals. Essential Skills & Experience: Proven experience in customer experience, complaints management, or service management roles. Strong marketing and communications expertise, including campaign planning and content creation. Exceptional copywriting and editing skills for clear, engaging messaging. Excellent stakeholder engagement and relationship-building skills. Ability to interpret data and feedback to drive decision-making. Project management skills, with experience delivering digital and communications projects. Desirable Skills: Experience in housing, public sector, or regulated environments. Familiarity with CRM systems and customer feedback tools. Values and Behaviours: Commitment to delivering excellent customer service and ensuring residents' concerns are addressed with empathy and professionalism. Respect for equality, diversity and inclusion, upholding the principles of fairness and equality. A proactive, solution-oriented approach to resolving issues and driving service improvements. If you re excited by the idea of shaping a customer experience and communications function from the ground up and making a real difference to residents across Barking & Dagenham we d love to hear from you. To apply or find out more, please contact the (url removed)
Senior Social Media Specialist (Dutch, French and English Speaker) Location: London Contract: 6-Month FTC Hours: 40 hours per week Operational Hours: Monday-Friday, 8am-4:30pm (with wider rota flexibility required) Salary 30,000 Overview We are recruiting a Senior Social Media Specialist to support a leading global client in expanding their social media presence across the Benelux region. This role focuses particularly on community management for the Netherlands and requires native-level Dutch, along with strong English and French skills. Starting January 2026, you will act as the primary contact for all customer interactions across social channels. This is a varied and fast-paced role where you will manage proactive and reactive conversations, oversee community engagement, respond to customer enquiries, and maintain brand tone of voice while meeting strict service levels. You will also support social reporting, trend monitoring, and cross-department collaboration to ensure a seamless customer experience. Key Responsibilities Manage online communities across the Benelux region, primarily supporting Dutch-language interactions Lead proactive and reactive engagement across multiple social media platforms Respond to customer enquiries and complaints in line with brand tone of voice and service level agreements Schedule and publish content using social media management tools Tag, categorise and track interactions while monitoring sentiment and performance Conduct social listening to identify trends, sentiment drivers and potential issues Produce regular reports on KPIs, engagement, sentiment, and customer insights Collaborate with customer service teams to streamline workflows and ensure consistency across channels Support the creation and maintenance of knowledge-base materials and training content Contribute to ongoing improvements, best-practice sharing, and operational efficiency Skills & Experience Required Minimum 5 years' experience in social media management or community management for consumer brands High level Dutch , with strong English and French proficiency Confident using Sprout Social or similar scheduling/listening tools In-depth knowledge of platform algorithms, best practices, and community guidelines Strong analytical skills with the ability to transform data into actionable insights Excellent written and verbal communication skills across multiple languages Proactive, collaborative, and adaptable in a fast-moving, high-volume environment Comfortable working flexibly, including supporting evening and weekend cover when required Passionate about innovation, digital engagement, and continuous improvement What's In It For You? Friendly, sociable working culture Full training and onboarding provided Pension scheme Eye test vouchers and lifestyle discounts Discounted gym membership Charity involvement and fundraising activity Perkbox recognition scheme Cycle to work scheme "Recommend a Friend" bonus Opportunities to develop and progress over time INDCP
Jan 06, 2026
Contractor
Senior Social Media Specialist (Dutch, French and English Speaker) Location: London Contract: 6-Month FTC Hours: 40 hours per week Operational Hours: Monday-Friday, 8am-4:30pm (with wider rota flexibility required) Salary 30,000 Overview We are recruiting a Senior Social Media Specialist to support a leading global client in expanding their social media presence across the Benelux region. This role focuses particularly on community management for the Netherlands and requires native-level Dutch, along with strong English and French skills. Starting January 2026, you will act as the primary contact for all customer interactions across social channels. This is a varied and fast-paced role where you will manage proactive and reactive conversations, oversee community engagement, respond to customer enquiries, and maintain brand tone of voice while meeting strict service levels. You will also support social reporting, trend monitoring, and cross-department collaboration to ensure a seamless customer experience. Key Responsibilities Manage online communities across the Benelux region, primarily supporting Dutch-language interactions Lead proactive and reactive engagement across multiple social media platforms Respond to customer enquiries and complaints in line with brand tone of voice and service level agreements Schedule and publish content using social media management tools Tag, categorise and track interactions while monitoring sentiment and performance Conduct social listening to identify trends, sentiment drivers and potential issues Produce regular reports on KPIs, engagement, sentiment, and customer insights Collaborate with customer service teams to streamline workflows and ensure consistency across channels Support the creation and maintenance of knowledge-base materials and training content Contribute to ongoing improvements, best-practice sharing, and operational efficiency Skills & Experience Required Minimum 5 years' experience in social media management or community management for consumer brands High level Dutch , with strong English and French proficiency Confident using Sprout Social or similar scheduling/listening tools In-depth knowledge of platform algorithms, best practices, and community guidelines Strong analytical skills with the ability to transform data into actionable insights Excellent written and verbal communication skills across multiple languages Proactive, collaborative, and adaptable in a fast-moving, high-volume environment Comfortable working flexibly, including supporting evening and weekend cover when required Passionate about innovation, digital engagement, and continuous improvement What's In It For You? Friendly, sociable working culture Full training and onboarding provided Pension scheme Eye test vouchers and lifestyle discounts Discounted gym membership Charity involvement and fundraising activity Perkbox recognition scheme Cycle to work scheme "Recommend a Friend" bonus Opportunities to develop and progress over time INDCP
Technical Manager: FMCG (Dungannon Area) Salary: £50,000-£55,000 Employment Type: Permanent Key Responsibilities Manage and maintain the Quality Management System to meet BRCGS Food Standard (Version 9) requirements Update the QMS and Procedures Manual in line with BRCGS and customer Codes of Practice Lead all third-party and customer audits, ensuring timely completion of corrective actions Oversee and manage the site HACCP plan Maintain the Supplier Approval Risk Assessment and approval documentation for all suppliers Maintain the Internal Audit System and ensure close-out of non-conformances Manage and investigate customer complaints, ensuring closure within agreed timeframes Prepare and present monthly KPI summaries for senior management Lead on New Product Development within the site Deliver training to new staff and refresher training for existing employees Person Specification Minimum 2 years' experience in a similar role within the food processing industry Strong working knowledge of BRCGS Food Standard Version 9 and major retailer standard Understanding of relevant regulatory and legislative requirements Third-level qualification in Food Safety or Food Technology Level 3 HACCP qualification Key Skills QMS Internal Auditing Quality Management HACCP BRCGS Compliance Benefits Work-from-home flexibility (where applicable) Free onsite parking Company pension Paid holidays
Jan 05, 2026
Full time
Technical Manager: FMCG (Dungannon Area) Salary: £50,000-£55,000 Employment Type: Permanent Key Responsibilities Manage and maintain the Quality Management System to meet BRCGS Food Standard (Version 9) requirements Update the QMS and Procedures Manual in line with BRCGS and customer Codes of Practice Lead all third-party and customer audits, ensuring timely completion of corrective actions Oversee and manage the site HACCP plan Maintain the Supplier Approval Risk Assessment and approval documentation for all suppliers Maintain the Internal Audit System and ensure close-out of non-conformances Manage and investigate customer complaints, ensuring closure within agreed timeframes Prepare and present monthly KPI summaries for senior management Lead on New Product Development within the site Deliver training to new staff and refresher training for existing employees Person Specification Minimum 2 years' experience in a similar role within the food processing industry Strong working knowledge of BRCGS Food Standard Version 9 and major retailer standard Understanding of relevant regulatory and legislative requirements Third-level qualification in Food Safety or Food Technology Level 3 HACCP qualification Key Skills QMS Internal Auditing Quality Management HACCP BRCGS Compliance Benefits Work-from-home flexibility (where applicable) Free onsite parking Company pension Paid holidays
Responsible to: Director, Finance & Technology The Role The Director, Financial Management, will lead the development and delivery of robust financial management practices across the organisation. This role ensures effective systems, processes, and controls are in place to support global operations, drive compliance, and enable informed decision making. They will provide strategic oversight of secretariat wide financial transactions (unrestricted core funding), global audits, financial policies and procedures including those relating to procurement management, financial systems and compliance, ensuring alignment with organisational objectives and safeguarding requirements. Context of Role Reporting to the Director of Finance & Technology, this position sits within the integrated Finance, Admin & IT function. The role plays a critical part in shaping and implementing global financial frameworks, supporting organisational evolution, and maintaining high standards of governance, transparency and accountability. This role requires close collaboration across functions and adherence to safeguarding reporting and monitoring obligations. Conceptualise, design, and keep up to date in line with the SROP guidelines, the global financial policies, frameworks, processes, and systems that enhance service delivery that is aligned with IPPF's financial strategy, internal resources, and donor requirements. This would include overseeing the implementation of all these policies/ frameworks/ processes/ systems. Accounting Continually conceptualise, build and review frameworks and processes to improve overall financial KPIs. Build budgets and oversee their utilisation for the finance function in line with the journey developed to strengthen the finance and other functions. Advise and collaborate with the Director - Financial Planning and Analysis and Donor Reporting Global manager for all planning and budgeting processes and specific financial processes and policies, applicable to restricted projects, respectively. Influence and galvanise a strong culture of transparency and financial control across the Secretariat by setting clear expectations, developing reporting and oversight tools and adequate follow up. Design and oversee implementation of regular review and approval systems inline with the policies and procedures. Conceptualise, design and oversee implementation of a strong treasury and investment management system, optimising returns on investment. Ensure timely review and sign off of monthly payroll transactions, ensuring all compliances inline with internal policies and HMRC requirements (note people management matters are managed by People, Organisation and Culture division and the payroll services for most offices are outsourced). Procurement Conceptualise, design and oversee implementation of procurement policies and processes to ensure value for money, which includes speed, quality and timeliness of the delivery. Conceptualise and design vendor management solutions to efficiently and transparently manage procurement across the Secretariat. Oversee and direct implementation of systems/processes to ensure timely and accurate statutory compliance directly in the UK (VAT / PAYE / Gift Aid). Oversee compliance in line with the requirements of the UK Charities Commission, HMRC, US Internal Revenue Service and Donors. Oversee financial compliance across all Secretariat offices. In doing so conceptualise and direct the team to input a system to ensure oversight of financial compliance. Conceptualise, design and manage financial systems for efficiently and transparently manage financial transactions across the Secretariat. Conceptualise, design and manage a timesheet management system to ensure fair allocation of costs across different sources of funding across the Secretariat. Conceptualise and design accounting systems to help in lead consolidation of accounts for the Charity Group ensuring timely closure of statutory audits. Audit and Oversight Influence and oversee implementation of the external audit process on an annual basis to ensure timely closure of audits. Be the focal person for oversight and follow up on fraud and mismanagement complaints from across the finance function within the Secretariat. Advise Director Finance & Technology and where needed the internal audit to ensure efficient responses and follow up to the internal audit recommendations. Assist the Director Finance & Technology in preparation work (including preparation of documents) related to the DLT, Finance, Audit and Risk committee and Board of Trustee meetings. Lead the global financial responses to internal/ external audit requests. Attend and participate, as required by DLT, Finance, Audit and Risk Committee, Board of Trustees and the annual Donor Meeting. People Management Advise senior management and staff on financial policy/process/system changes that embed new ways of working and improve financial management within the wider workforce. Champion change within the team and with stakeholders on adopting new financial approaches that position IPPF at the forefront of innovation. Reporting / Management Responsibility NetSuite Global Manager Investment Management (Outsourced) Treasury Management Corporate Services Assistant Expertise / Skills Fully qualified Chartered Accountant Strong knowledge of UK Charities Commission, SORP and other statutory requirements (including VAT). Proactive problem solver Hands on without getting lost in the weeds Experience of working with global systems & processes Evidence of setting and managing robust standards of performance and compliance to tight deadlines. Understanding of NetSuite and used to working with various currencies. Demonstrates good judgment and decision making. Excellent analytical skills with a keen eye for detail High level of organisational skills, planning, time management. Demonstrate an understanding of and commitment to safeguarding in a local and international context. Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti racist and respectful of others. An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion. Supportive of people's rights regardless of sexuality or gender identity/expression and supportive of workers' rights and access to health care in sex work. For more information, Contact Michaela Campbell, People Partner UK & Affiliates, if you have any questions at emailprotected International Planned Parenthood Federation (IPPF) is a global sexual and reproductive health service provider and one of the leading advocates for universal access to sexual, reproductive, and human rights (SRHR) for all. We are a worldwide movement of 149 national organisations working with and for communities and individuals, and together, we have delivered more than 1 billion cumulative services over the last 6 years. We are now looking for people to join us and make our Come Together Strategy 2028 a reality. Come Together revolutionises IPPF, placing it in a stronger position to support SRHR for those who are left out, locked out, or left behind. It commits IPPF to shaping laws, policies, and norms through feminist action and international solidarity and to strengthening the federation, adding new drive for real and lasting impact. Action is urgent. We have delivered. We have stood for justice and equality. We commit to more daring and feminist action that secures choices about our bodies, sexual lives, and well being. Everyone should enjoy a pleasure filled and healthy sex life and a life free from violence, shame or criminalisation. We know love is love. And we come together to support women, youth, and marginalised and excluded people. Through the care we deliver, our actions, and the solidarity we foster. IPPF is an equal opportunity employer. As a leading global human rights organisation focused on equality, empowerment, ending discrimination, and poverty eradication, we internally reflect social justice principles. We, as IPPF, strongly oppose racism in all its forms and resolutely go for a cultural change that will shift the existing imbalances in power and process. We are a multi cultural, multi lingual, intergenerational and diverse work environment. Applications are particularly encouraged from women, people living with HIV, people living with disability and people with diverse SOGIESC. IPPF is committed to protecting children, young people and vulnerable adults, and our safer recruitment and selection procedures reflect this commitment. We expect all employees, volunteers, contractors, and partners to share this commitment, and anyone employed by IPPF agrees to sign up for our Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy. This is not a paid role but the opportunity to join an organization with a large professional environment, high levels of training and development, and an opportunity to further your career in a corporate setting.
Jan 05, 2026
Full time
Responsible to: Director, Finance & Technology The Role The Director, Financial Management, will lead the development and delivery of robust financial management practices across the organisation. This role ensures effective systems, processes, and controls are in place to support global operations, drive compliance, and enable informed decision making. They will provide strategic oversight of secretariat wide financial transactions (unrestricted core funding), global audits, financial policies and procedures including those relating to procurement management, financial systems and compliance, ensuring alignment with organisational objectives and safeguarding requirements. Context of Role Reporting to the Director of Finance & Technology, this position sits within the integrated Finance, Admin & IT function. The role plays a critical part in shaping and implementing global financial frameworks, supporting organisational evolution, and maintaining high standards of governance, transparency and accountability. This role requires close collaboration across functions and adherence to safeguarding reporting and monitoring obligations. Conceptualise, design, and keep up to date in line with the SROP guidelines, the global financial policies, frameworks, processes, and systems that enhance service delivery that is aligned with IPPF's financial strategy, internal resources, and donor requirements. This would include overseeing the implementation of all these policies/ frameworks/ processes/ systems. Accounting Continually conceptualise, build and review frameworks and processes to improve overall financial KPIs. Build budgets and oversee their utilisation for the finance function in line with the journey developed to strengthen the finance and other functions. Advise and collaborate with the Director - Financial Planning and Analysis and Donor Reporting Global manager for all planning and budgeting processes and specific financial processes and policies, applicable to restricted projects, respectively. Influence and galvanise a strong culture of transparency and financial control across the Secretariat by setting clear expectations, developing reporting and oversight tools and adequate follow up. Design and oversee implementation of regular review and approval systems inline with the policies and procedures. Conceptualise, design and oversee implementation of a strong treasury and investment management system, optimising returns on investment. Ensure timely review and sign off of monthly payroll transactions, ensuring all compliances inline with internal policies and HMRC requirements (note people management matters are managed by People, Organisation and Culture division and the payroll services for most offices are outsourced). Procurement Conceptualise, design and oversee implementation of procurement policies and processes to ensure value for money, which includes speed, quality and timeliness of the delivery. Conceptualise and design vendor management solutions to efficiently and transparently manage procurement across the Secretariat. Oversee and direct implementation of systems/processes to ensure timely and accurate statutory compliance directly in the UK (VAT / PAYE / Gift Aid). Oversee compliance in line with the requirements of the UK Charities Commission, HMRC, US Internal Revenue Service and Donors. Oversee financial compliance across all Secretariat offices. In doing so conceptualise and direct the team to input a system to ensure oversight of financial compliance. Conceptualise, design and manage financial systems for efficiently and transparently manage financial transactions across the Secretariat. Conceptualise, design and manage a timesheet management system to ensure fair allocation of costs across different sources of funding across the Secretariat. Conceptualise and design accounting systems to help in lead consolidation of accounts for the Charity Group ensuring timely closure of statutory audits. Audit and Oversight Influence and oversee implementation of the external audit process on an annual basis to ensure timely closure of audits. Be the focal person for oversight and follow up on fraud and mismanagement complaints from across the finance function within the Secretariat. Advise Director Finance & Technology and where needed the internal audit to ensure efficient responses and follow up to the internal audit recommendations. Assist the Director Finance & Technology in preparation work (including preparation of documents) related to the DLT, Finance, Audit and Risk committee and Board of Trustee meetings. Lead the global financial responses to internal/ external audit requests. Attend and participate, as required by DLT, Finance, Audit and Risk Committee, Board of Trustees and the annual Donor Meeting. People Management Advise senior management and staff on financial policy/process/system changes that embed new ways of working and improve financial management within the wider workforce. Champion change within the team and with stakeholders on adopting new financial approaches that position IPPF at the forefront of innovation. Reporting / Management Responsibility NetSuite Global Manager Investment Management (Outsourced) Treasury Management Corporate Services Assistant Expertise / Skills Fully qualified Chartered Accountant Strong knowledge of UK Charities Commission, SORP and other statutory requirements (including VAT). Proactive problem solver Hands on without getting lost in the weeds Experience of working with global systems & processes Evidence of setting and managing robust standards of performance and compliance to tight deadlines. Understanding of NetSuite and used to working with various currencies. Demonstrates good judgment and decision making. Excellent analytical skills with a keen eye for detail High level of organisational skills, planning, time management. Demonstrate an understanding of and commitment to safeguarding in a local and international context. Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti racist and respectful of others. An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion. Supportive of people's rights regardless of sexuality or gender identity/expression and supportive of workers' rights and access to health care in sex work. For more information, Contact Michaela Campbell, People Partner UK & Affiliates, if you have any questions at emailprotected International Planned Parenthood Federation (IPPF) is a global sexual and reproductive health service provider and one of the leading advocates for universal access to sexual, reproductive, and human rights (SRHR) for all. We are a worldwide movement of 149 national organisations working with and for communities and individuals, and together, we have delivered more than 1 billion cumulative services over the last 6 years. We are now looking for people to join us and make our Come Together Strategy 2028 a reality. Come Together revolutionises IPPF, placing it in a stronger position to support SRHR for those who are left out, locked out, or left behind. It commits IPPF to shaping laws, policies, and norms through feminist action and international solidarity and to strengthening the federation, adding new drive for real and lasting impact. Action is urgent. We have delivered. We have stood for justice and equality. We commit to more daring and feminist action that secures choices about our bodies, sexual lives, and well being. Everyone should enjoy a pleasure filled and healthy sex life and a life free from violence, shame or criminalisation. We know love is love. And we come together to support women, youth, and marginalised and excluded people. Through the care we deliver, our actions, and the solidarity we foster. IPPF is an equal opportunity employer. As a leading global human rights organisation focused on equality, empowerment, ending discrimination, and poverty eradication, we internally reflect social justice principles. We, as IPPF, strongly oppose racism in all its forms and resolutely go for a cultural change that will shift the existing imbalances in power and process. We are a multi cultural, multi lingual, intergenerational and diverse work environment. Applications are particularly encouraged from women, people living with HIV, people living with disability and people with diverse SOGIESC. IPPF is committed to protecting children, young people and vulnerable adults, and our safer recruitment and selection procedures reflect this commitment. We expect all employees, volunteers, contractors, and partners to share this commitment, and anyone employed by IPPF agrees to sign up for our Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy. This is not a paid role but the opportunity to join an organization with a large professional environment, high levels of training and development, and an opportunity to further your career in a corporate setting.
Customer Service Manager WashingtonPermanentUp to £55k & Benefits Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. This is a pivotal role responsible for leading the customer service function, ensuring exceptional service delivery, and driving continuous improvement across our operations. You'll report to our Operations Director for the region and work closely with internal teams and our DNO partner (NPg) to ensure we exceed customer expectations and regulatory standards. Some of the key deliverables in this role include: Improve Customer Service Experience: Create engaged customers and facilitate organic growth. Issue Resolution: Take ownership of customer issues and follow problems through to resolution. Mission and Strategy: Set a clear mission and deploy strategies focused on achieving it. Develop Procedures: Establish service procedures, policies, and standards. Record Keeping: Maintain accurate records and document customer service actions and discussions. Data Analysis: Analyse statistics and compile accurate reports. Team Management: Recruit, mentor, and develop customer service agents, fostering an environment of encouragement and empowerment. Industry Awareness: Stay ahead of industry developments and apply best practices. Resource Management: Control resources and utilize assets to achieve qualitative and quantitative targets. Budget Management: Adhere to and manage the approved budget. Workflow Management: Maintain an orderly workflow according to priorities. Main accountabilities: Develop the CESC strategy for Customer Service excellence to support all customers under RIIO ED2 and maximise DNO (NPg) performance under the Customer Service incentive scheme. Manage the interface with NPg at senior manager/director level, ensuring regular meetings and reporting any failures or jeopardy on low scores. Identify improvement areas in Customer Service delivery and implement process improvements and training to ensure consistent 10/10 scoring. Lead internal reporting on BMoCS, Guaranteed Service Standards, complaints, and praise. Prepare KPI reporting for the CESC F/Wk. Take ownership of the NPg Plan Ten customer service improvement initiative. While initially focused on the NPg area, this role may expand to cover all Network Services regions. What we're looking for: We're looking for a confident and experienced Customer Service Manager who brings strategic vision, operational excellence, and a passion for customer satisfaction. You'll ideally have: Proven experience as a Customer Service Manager, with DNO experience and knowledge of BMoCS. Excellent knowledge of management methods and techniques. Proficiency in customer service software, databases, and tools. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. A customer service orientation and a proactive mindset. A BS degree in Business Administration or a related field. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary sacrifice car scheme (Hybrid/Electric Vehicle) 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give-As-You Earn, Travel Insurance and Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Jan 05, 2026
Full time
Customer Service Manager WashingtonPermanentUp to £55k & Benefits Freedom Group have a fantastic opportunity for a Customer Service Manager to join our team in Washington. This is a pivotal role responsible for leading the customer service function, ensuring exceptional service delivery, and driving continuous improvement across our operations. You'll report to our Operations Director for the region and work closely with internal teams and our DNO partner (NPg) to ensure we exceed customer expectations and regulatory standards. Some of the key deliverables in this role include: Improve Customer Service Experience: Create engaged customers and facilitate organic growth. Issue Resolution: Take ownership of customer issues and follow problems through to resolution. Mission and Strategy: Set a clear mission and deploy strategies focused on achieving it. Develop Procedures: Establish service procedures, policies, and standards. Record Keeping: Maintain accurate records and document customer service actions and discussions. Data Analysis: Analyse statistics and compile accurate reports. Team Management: Recruit, mentor, and develop customer service agents, fostering an environment of encouragement and empowerment. Industry Awareness: Stay ahead of industry developments and apply best practices. Resource Management: Control resources and utilize assets to achieve qualitative and quantitative targets. Budget Management: Adhere to and manage the approved budget. Workflow Management: Maintain an orderly workflow according to priorities. Main accountabilities: Develop the CESC strategy for Customer Service excellence to support all customers under RIIO ED2 and maximise DNO (NPg) performance under the Customer Service incentive scheme. Manage the interface with NPg at senior manager/director level, ensuring regular meetings and reporting any failures or jeopardy on low scores. Identify improvement areas in Customer Service delivery and implement process improvements and training to ensure consistent 10/10 scoring. Lead internal reporting on BMoCS, Guaranteed Service Standards, complaints, and praise. Prepare KPI reporting for the CESC F/Wk. Take ownership of the NPg Plan Ten customer service improvement initiative. While initially focused on the NPg area, this role may expand to cover all Network Services regions. What we're looking for: We're looking for a confident and experienced Customer Service Manager who brings strategic vision, operational excellence, and a passion for customer satisfaction. You'll ideally have: Proven experience as a Customer Service Manager, with DNO experience and knowledge of BMoCS. Excellent knowledge of management methods and techniques. Proficiency in customer service software, databases, and tools. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. A customer service orientation and a proactive mindset. A BS degree in Business Administration or a related field. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary sacrifice car scheme (Hybrid/Electric Vehicle) 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give-As-You Earn, Travel Insurance and Tax Free Bikes. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
SENIOR REGIONAL SUPPORT OFFICER Based in the NEU South West Region (Exeter, EX2 7FW) Permanent, full-time Commencing salary £58,983 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers. We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issues for the Union regionally; undertake casework research, support and management up to a hearing; and manage personal injury casework. The role of Senior Regional Support Officer is an office-based role, and the NEU also operates a Blended Working Arrangement Policy which means colleagues can usually work from home up to 2 days per week, subject to business needs. In addition to salary, we offer good conditions including 35 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Wednesday 14 January 2026. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
Jan 05, 2026
Full time
SENIOR REGIONAL SUPPORT OFFICER Based in the NEU South West Region (Exeter, EX2 7FW) Permanent, full-time Commencing salary £58,983 per annum The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education. We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers. We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issues for the Union regionally; undertake casework research, support and management up to a hearing; and manage personal injury casework. The role of Senior Regional Support Officer is an office-based role, and the NEU also operates a Blended Working Arrangement Policy which means colleagues can usually work from home up to 2 days per week, subject to business needs. In addition to salary, we offer good conditions including 35 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants. Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Wednesday 14 January 2026. We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements. THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE
