Contact Centre Team Leader

Job Description

Contact Centre Team Leader 32,500 - 35,000 Full-time

If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.

What you'll be doing: Contact Centre Team Leader

• Coaching and developing a contact centre team

• Setting goals and helping your advisors hit them

• Managing escalations and spotting performance trends

• Turning insights into clear actions

• Supporting the operation through a period of transition

What you need: Contact Centre Team Leader

• People leadership experience

• Strong coaching and performance management skills

• Confident problem solver with an analytical approach

• Enjoy developing others and raising capability in the team

The offer: Contact Centre Team Leader

• 32,500 - 35,000

• BUPA Medical & Dental, life cover, income protection, pension

• Wellbeing-focused, inclusive culture

• Clear internal development routes

How to apply

Send your CV and well be in touch to talk through the role.

Apply now.