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Finance Business Partner page is loaded Finance Business Partnerlocations: Ash Grovetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 11, 2026 (30 days left to apply)job requisition id: JR11933 Salary Replace existing role after departure - £55k-£60k in budgetStagecoach's absolute focus remains on safety and operational excellence, which underpin our delivery of high quality public transport services. Providing good value travel and investing in our people, vehicle fleet and new technology is central to enhancing our customers' experience. We also continue to take steps to improve the efficiency of our operations and maintain close control of costs. We are pursuing a package of commercial and technology-led initiatives to drive growth and meet the evolving demand for transport linked to changes in working, social, and retail patterns. While we recognise the competitive challenges in some of our markets in the UK, we are confident that public transport will be central to delivering Government priorities to grow the economy, connect people and communities, reduce road congestion and improve air quality and Stagecoach is well placed to benefit from these opportunities.You will join a privately owned company providing bus services throughout the UK. Stagecoach London operates from 13 sites running bus services carrying around 300 million passengers per annum. Our team of 5,000 staff helps keep London moving with our fleet of over 1,300 buses traveling over 40 million miles per annum.As part of London Finance Team you will be supported by a Shared Service Centre (based in Stockport) fulfilling various functions including financial and management accounting services, and treasury. The work is varied and challenging within a very interesting and dynamic environment; Stagecoach London are successfully delivering early key milestones of our Turn Around Plan for the past 2 years, leading the company back to a profitable and growing position.This role will be based at our London HQ in Ash Grove Bus Depot in Hackney, London, with the opportunity to work and interact with multiple in-house departments (Operations, Engineering, Commercial, and Performance Team) across our 13 Bus Depots. Hybrid working can be accommodated subject to operational requirements. Role Overview We are seeking a commercially astute Finance Business Partner to join our Finance team. This is a pivotal role, will focus on providing financial analysis and reporting to support quality decisions making across operations, drivers costs and better allocation of resources to improve the company profitability.The role will lead you to work closely with operational teams to translate financial data into actionable insights, support decision-making, and drive business performance by managing budgets throughout period end. Throughout the year, you will also be working in close collaboration with our Shared Service Centre and the wider Finance Team to build / consolidate the budgets and forecasts, with a special focus on Operations / Drivers costs.Benefiting from the proximity of the role with Operations, you will also help build bridges between Operations, Training School, & Safety Teams. The improvement of our Drivers recruitment & retention are crucial to the business, ensuring the wider business delivers the services for the public. Key Responsibilities Full ownership of the company's Driver's cost and Operational Costs with clear understanding of the risks / opportunities. Leading Financial Business Partner with our Operations Director, Head of Human Resources, and Training School management. Evaluate new business opportunities throughout your ad-hoc analysis and strong of proposition when it come to identifying opportunities of cost control for Drivers / Operational areas. Monitor and report on KPIs related to Drivers / Operation / Safety and Training School Build strong working relationships with General Managers and Operation Managers throughout period end and partnering missions Driver actionable insights from a wealth of data ensuring a single source of truth. Period-end close process and Drivers Costs / Operational costs variance analysis with support of Shared Service Centre (Management Accountant) Working closely with the wider finance Team to deliver the budgeting / forecasting costs for Drivers and Operational costs. Leading on Drivers / Operational costs optimization as well as bridging between Finance and Operations department. Supporting the Head of Finance with build a strong and comprehensive cost base for Drivers / Operations that will be feed into Tendering processes. Skills & Experience Proven experience in a Commercial Finance, Financial Planning & Analysis (FP&A), or Business Partnering role. Advanced Excel and financial modelling skills Analytical mindset with attention to detail and ability to see the "big picture." Experience working within the transport, logistics, or other sectors with large volumes of shift workers. Strong communication/soft skills with the ability to present complex financial data in a clear and concise manner. Experience using finance and data tools (SAP, Oracle, Tableau) is advantageous. A proactive, self-starting approach with the confidence to challenge and influence decision-makers. Qualifications Part-qualified or qualified accountant (ACCA/CIMA/ACA) or equivalent commercial finance qualification. A degree in Finance, Economics, Business, or a related discipline is preferred. Work for one of London's most recognised and respected transport operators. Be at the heart of commercial decision-making in a business that directly impacts millions of lives and where your work will be directly impacting the business with measurable results. Great opportunities for progression and personal development. Competitive salary + benefits package, including free TfL travel Stagecoach is proudly an inclusive employer, striving towards a culture whereby everyone can be themselves and where all the differences our people bring are truly revered. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neuro-diversity, sexual orientation or age. subject to criteria and TfL conditionsStagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age. Location: Stagecoach London Head Office Stephenson Street, Canning Town London E16 4SAFounded in 1980, Stagecoach has established itself as the UK's largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.

Responsible to: Director, Finance & Technology The Role The Director, Financial Management, will lead the development and delivery of robust financial management practices across the organisation. This role ensures effective systems, processes, and controls are in place to support global operations, drive compliance, and enable informed decision making. They will provide strategic oversight of secretariat wide financial transactions (unrestricted core funding), global audits, financial policies and procedures including those relating to procurement management, financial systems and compliance, ensuring alignment with organisational objectives and safeguarding requirements. Context of Role Reporting to the Director of Finance & Technology, this position sits within the integrated Finance, Admin & IT function. The role plays a critical part in shaping and implementing global financial frameworks, supporting organisational evolution, and maintaining high standards of governance, transparency and accountability. This role requires close collaboration across functions and adherence to safeguarding reporting and monitoring obligations. Conceptualise, design, and keep up to date in line with the SROP guidelines, the global financial policies, frameworks, processes, and systems that enhance service delivery that is aligned with IPPF's financial strategy, internal resources, and donor requirements. This would include overseeing the implementation of all these policies/ frameworks/ processes/ systems. Accounting Continually conceptualise, build and review frameworks and processes to improve overall financial KPIs. Build budgets and oversee their utilisation for the finance function in line with the journey developed to strengthen the finance and other functions. Advise and collaborate with the Director - Financial Planning and Analysis and Donor Reporting Global manager for all planning and budgeting processes and specific financial processes and policies, applicable to restricted projects, respectively. Influence and galvanise a strong culture of transparency and financial control across the Secretariat by setting clear expectations, developing reporting and oversight tools and adequate follow up. Design and oversee implementation of regular review and approval systems inline with the policies and procedures. Conceptualise, design and oversee implementation of a strong treasury and investment management system, optimising returns on investment. Ensure timely review and sign off of monthly payroll transactions, ensuring all compliances inline with internal policies and HMRC requirements (note people management matters are managed by People, Organisation and Culture division and the payroll services for most offices are outsourced). Procurement Conceptualise, design and oversee implementation of procurement policies and processes to ensure value for money, which includes speed, quality and timeliness of the delivery. Conceptualise and design vendor management solutions to efficiently and transparently manage procurement across the Secretariat. Oversee and direct implementation of systems/processes to ensure timely and accurate statutory compliance directly in the UK (VAT / PAYE / Gift Aid). Oversee compliance in line with the requirements of the UK Charities Commission, HMRC, US Internal Revenue Service and Donors. Oversee financial compliance across all Secretariat offices. In doing so conceptualise and direct the team to input a system to ensure oversight of financial compliance. Conceptualise, design and manage financial systems for efficiently and transparently manage financial transactions across the Secretariat. Conceptualise, design and manage a timesheet management system to ensure fair allocation of costs across different sources of funding across the Secretariat. Conceptualise and design accounting systems to help in lead consolidation of accounts for the Charity Group ensuring timely closure of statutory audits. Audit and Oversight Influence and oversee implementation of the external audit process on an annual basis to ensure timely closure of audits. Be the focal person for oversight and follow up on fraud and mismanagement complaints from across the finance function within the Secretariat. Advise Director Finance & Technology and where needed the internal audit to ensure efficient responses and follow up to the internal audit recommendations. Assist the Director Finance & Technology in preparation work (including preparation of documents) related to the DLT, Finance, Audit and Risk committee and Board of Trustee meetings. Lead the global financial responses to internal/ external audit requests. Attend and participate, as required by DLT, Finance, Audit and Risk Committee, Board of Trustees and the annual Donor Meeting. People Management Advise senior management and staff on financial policy/process/system changes that embed new ways of working and improve financial management within the wider workforce. Champion change within the team and with stakeholders on adopting new financial approaches that position IPPF at the forefront of innovation. Reporting / Management Responsibility NetSuite Global Manager Investment Management (Outsourced) Treasury Management Corporate Services Assistant Expertise / Skills Fully qualified Chartered Accountant Strong knowledge of UK Charities Commission, SORP and other statutory requirements (including VAT). Proactive problem solver Hands on without getting lost in the weeds Experience of working with global systems & processes Evidence of setting and managing robust standards of performance and compliance to tight deadlines. Understanding of NetSuite and used to working with various currencies. Demonstrates good judgment and decision making. Excellent analytical skills with a keen eye for detail High level of organisational skills, planning, time management. Demonstrate an understanding of and commitment to safeguarding in a local and international context. Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti racist and respectful of others. An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion. Supportive of people's rights regardless of sexuality or gender identity/expression and supportive of workers' rights and access to health care in sex work. For more information, Contact Michaela Campbell, People Partner UK & Affiliates, if you have any questions at emailprotected International Planned Parenthood Federation (IPPF) is a global sexual and reproductive health service provider and one of the leading advocates for universal access to sexual, reproductive, and human rights (SRHR) for all. We are a worldwide movement of 149 national organisations working with and for communities and individuals, and together, we have delivered more than 1 billion cumulative services over the last 6 years. We are now looking for people to join us and make our Come Together Strategy 2028 a reality. Come Together revolutionises IPPF, placing it in a stronger position to support SRHR for those who are left out, locked out, or left behind. It commits IPPF to shaping laws, policies, and norms through feminist action and international solidarity and to strengthening the federation, adding new drive for real and lasting impact. Action is urgent. We have delivered. We have stood for justice and equality. We commit to more daring and feminist action that secures choices about our bodies, sexual lives, and well being. Everyone should enjoy a pleasure filled and healthy sex life and a life free from violence, shame or criminalisation. We know love is love. And we come together to support women, youth, and marginalised and excluded people. Through the care we deliver, our actions, and the solidarity we foster. IPPF is an equal opportunity employer. As a leading global human rights organisation focused on equality, empowerment, ending discrimination, and poverty eradication, we internally reflect social justice principles. We, as IPPF, strongly oppose racism in all its forms and resolutely go for a cultural change that will shift the existing imbalances in power and process. We are a multi cultural, multi lingual, intergenerational and diverse work environment. Applications are particularly encouraged from women, people living with HIV, people living with disability and people with diverse SOGIESC. IPPF is committed to protecting children, young people and vulnerable adults, and our safer recruitment and selection procedures reflect this commitment. We expect all employees, volunteers, contractors, and partners to share this commitment, and anyone employed by IPPF agrees to sign up for our Code of Conduct and Safeguarding (Children and Vulnerable Adults) Policy. This is not a paid role but the opportunity to join an organization with a large professional environment, high levels of training and development, and an opportunity to further your career in a corporate setting.

ABOUT THE DEPARTMENT The Cambridge Fire Department consists of approximately 293 sworn personnel and six civilian staff members dedicated to serving the community. Its mission is to protect life and property in Cambridge by preventing and responding to fires, hazardous materials incidents, and other natural or human caused emergencies; to save lives through high quality emergency medical services; to advance fire prevention and public education; and to foster a workplace culture that values diversity, equity, and respect. ABOUT THE ROLE Responsible for leading the Department's fiscal and human resources team, the Director of Administration and Operations is a key member of Cambridge Fire Department leadership. Reporting to the Assistant Chief of Administrative Operations, this role oversees departmental budgeting, payroll, and personnel systems; coordinates labor management and policy matters; and ensures that administrative functions operate in alignment with City goals and regulations. This position directly supervises the Fiscal Manager and the Payroll Analyst, while also providing indirect supervision of supporting fiscal and administrative staff. In addition to overseeing the preparation of a $70+ million budget and all personnel related matters, this role serves as a strategic advisor to the Fire Chief and Assistant Chiefs, helping to modernize departmental systems, strengthen accountability, and enhance coordination across the Department. The role requires a collaborative, hands on leader who can balance long range planning with operational execution in a complex, highly unionized public safety environment. ESSENTIAL DUTIES & RESPONSIBILITIES The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Provide leadership and direction for the Fire Department's administrative operations, including fiscal management, payroll, human resources, procurement, and policy implementation. Serve as a principal administrative advisor to the Fire Chief and Assistant Chiefs on issues of departmental organization, resource allocation, and operational effectiveness. Lead and direct the department's human resource functions-including hiring, onboarding, performance management, and employee development-in collaboration with the City's HR Department. Participate in labor relations activities, including collective bargaining preparation, grievances, and joint labor management meetings, ensuring consistent application of contractual and City policies. Oversee the preparation, monitoring, and management of the department's operating and capital budgets; ensure fiscal compliance and responsible stewardship of departmental funds. Collaborate with the City's Budget, Finance, Purchasing, and IT departments to align administrative practices with City policies and ensure compliance with all procurement and fiscal regulations. Supervise, mentor, and evaluate administrative and fiscal staff; promote a collaborative culture emphasizing accountability, professional growth, and continuous improvement. Establish and refine departmental administrative systems and standard operating procedures to improve efficiency, transparency, and data driven decision making. Represent the Fire Department at City Council meetings, union discussions, and interdepartmental forums on administrative and fiscal matters as directed. Support organizational planning and strategic initiatives that enhance the department's capacity, succession planning, and long term sustainability. Coordinate the department's role in audits, accreditation, and compliance efforts, ensuring documentation and reporting meet City and state standards. Manage special projects and perform other related duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM QUALIFICATIONS Education and Experience Bachelor's degree in public administration, business, finance, human resources, or a related field. At least five years of progressively responsible administrative or managerial experience, including supervision of technical, administrative, and clerical staff. Demonstrated experience in budget preparation, human resources administration, labor relations, and change management. Demonstrated experience facilitating meetings. Demonstrated leadership qualities and interpersonal skills necessary to work effectively and collaboratively with diverse groups, including leadership team and staff, community and higher education partners, and City leaders. Or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential duties of the job. Knowledge, Skills, and Abilities Considerable knowledge of human resources, labor relations, budgeting, payroll and planning, preferably in a municipal setting. Considerable knowledge of planning principles and techniques, including data collection and analysis. Considerable knowledge and skill with word processing, spreadsheet, and database management software. Ability to prepare and analyze comprehensive reports; manage multiple projects; supervise effectively; establish and maintain effective working relationships with employees, city officials, labor unions and the general public; facilitate collaboration among complex stakeholder groups; maintain confidentiality; and communicate effectively orally and in writing. Strong organizational, analytical and planning skills required. Commitment to anti racism, diversity, equity, and inclusion. The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies. PREFERRED QUALIFICATIONS Master's degree in public administration, management, or a related field. Prior experience preparing and administering municipal budgets. Prior experience in municipal human resources or labor relations. Prior experience in a public safety or ununionized organization. Specific knowledge of Massachusetts' competitive bidding, collective bargaining and civil service laws. Knowledge of and ability to use Peoplesoft HR and Financials. Knowledge of the Cambridge community. WORK ENVIRONMENT Standard office environment. Fluorescent lighting, carpeted floors and air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs. PHYSICAL DEMANDS Ability to access, input and retrieve information from a computer. Ability to answer phones and maintain multiple files. Ability to lift a minimum of at least 10 pounds. Ability to travel offsite to meetings. REQUIRED DOCUMENTS Please upload the following documents to complete your application: Resume Cover Letter

We're hiring again! Details of the new Network and Partner Relations Coordinator role below, and job information pack to downloadhere . Key facts: Application closing date: Sunday 2 June 2019 Start date: July/August 2019 Reports to: Director of Operations Hours: Full time (37.5 hours per week), will consider part time or job share Salary: £42,000 plus 12% pension contribution Location: Home-based (anywhere in the world) with 10% overseas travel The Network and Partner Relations Coordinator role is a new post that has been created to lead on consultation, collaboration and communication between the Tax Justice Network and national and regional networks in the tax justice movement. The Tax Justice Network has identified a need to take a more proactive leadership role on tax justice research and policy, investing resources in consultation, collaboration and communication, and complementing the role of the Global Alliance for Tax Justice in leading and coordinating global civil society advocacy and campaigning work on tax justice issues. This role is about building and managing a set of key relationships that are fundamental to the continued impact of the global tax justice movement. We are looking for a confident and engaging networker who combines good political instincts with excellent interpersonal skills and emotional intelligence. We are not looking for a technical expert, but the postholder will need to have (or acquire rapidly) enough understanding of tax justice issues (and their relationship with inequalities, including gender inequalities and related intersectionality) to be able to coordinate research, policy and advocacy positions on complex issues effectively and credibly with partners and to be able to recognise or anticipate and then respond to any potential causes of conflict or disagreement related to them. The role will involve a reasonable amount of global travel (perhaps 10%) so that the postholder can represent the Tax Justice Network at international conferences and events and at one-to-one or group meetings with current and prospective partner organisations. However, we expect that the vast majority of these meetings will take place virtually, in line with our aims to minimise our carbon footprint as well as logistical and budgetary considerations. The postholder should be willing to work flexibly, which will mean having considerable autonomy over working hours and patterns while recognising the occasional need to work unusual hours, for example to participate in calls with other time zones or to travel at weekends (with time off in lieu afterwards). The postholder will be prepared and able to work effectively from home and will need a reliable and fast internet connection. Key responsibilities Work with the Tax Justice Network's board to define and agree the extent to which the Tax Justice Network should be proactively coordinating research and policy work across the global tax justice movement Build and manage relationships with key partners in the tax justice movement, including the Global Alliance for Tax Justice, its regional groups, and individual member organisations around the world, including but not limited to organisations launched by or with the support of the Tax Justice Network, by, for example: Developing, discussing, agreeing and monitoring memoranda of understanding with key partners, balancing the setting of basic requirements with realistic expectations on both sides Taking steps to clarify the different identities, objectives and activities of tax justice organisations Providing practical support and advice about the best ways for partners to meet resource needs Providing guidance for new partner organisations on issues such as objectives, legal structures and funding Co ordinating proactively with partners on fundraising and project opportunities, and identifying and pursuing opportunities to collaborate with partners and to submit joint proposals to funders Sharing updates about the Tax Justice Network's current and future priorities and activities, and collecting updates about partner priorities and activities to share internally Proactively seeking requests for technical assistance and/or prioritisation of research, policy or advocacy efforts from partner organisations, and pursuing these requests internally Managing and updating a contacts database of partners to facilitate communication and collaboration Support the Tax Justice Network team in managing relationships with other partners within the wider movement, including the Financial Transparency Coalition and ICRICT Represent the Tax Justice Network at international conferences and events and at one-to one or group meetings with current and prospective partner organisations, both in person and virtually Lead on scoping and developing new partnership opportunities with organisations and coalitions working beyond the tax justice movement, in collaboration with the Tax Justice Network's senior management team Lead on communication with the Tax Justice Network's senior advisers, including the production of a quarterly update email and the coordination of internal requests for support from senior advisers Person specification Experience Co ordination / Experience of building and managing complex external relationships in an NGO, company, political party, think tank or similar organisation, ideally in a global context Understanding / Some knowledge and understanding of economic justice issues (ideally of tax justice issues) Skills Team working / Working with an autonomous team supportively and sensitively, balancing the need for coordination and clear decision making with a consensual and collaborative management style Relationships / Building and maintaining successful relationships with partners and other stakeholders, with strong diplomatic skills, good political antenna and high levels of emotional intelligence, as well as highly developed cross cultural sensitivity and awareness Presentation / Communicating effectively, persuasively, accurately and succinctly, both in person and in writing Languages / Proficiency in at least one major global language in addition to English, ideally French and/or Spanish Technology / Proficiency in using standard office software and cloud based collaboration and communication software, and ideally also in managing online contact management databases Attributes Commitment / Being focused on achieving high standards in pursuit of TJN's objectives Adaptability / Finding ways of dealing with unexpected opportunities and challenges Resourcefulness / Achieving results with limited financial and human resources Judgement / Managing relationships with partners sensitively but robustly as needed Collaboration / Working supportively and effectively as part of an internal team and with external partners Integrity / Choosing the right course of action when the alternative might be easier Flexibility / Willingness to do what is needed to get the job done (including some irregular hours and travel) How to apply Please upload a CV (resume) and answer a series of questions, addressing the experience listed in the person specification as well as your motivation, at by Sunday 2 June at 23.59 GMT. The author Will is TJN's Director of Operations. He has 18 years of experience of management, delivery and innovation in the social and public sectors in the UK and overseas. Between 2011 and 2017 he designed and delivered a growth strategy for an evidence based media/health NGO, raising $19m. In 2017 he set up Tax Justice UK, a sister organisation of TJN, before joining TJN as Head of Operations (leading on fundraising, finance and reporting, governance, human resources and systems) and more recently as Director of Operations and member of the TJN board.

ROLE DESCRIPTION Role: Operations Manager Purpose: To be accountable for overseeing and coordinating grounds maintenance, invasive weed and gritting operations within the company, ensuring the high quality and on-budget delivery of all services for Grounds Care Group clients, overseeing all aspects of the operations to ensure compliance with industry standards and client satisfaction. To be instrumental in the implementation of strategies and the delivery of the company's growth objectives. Accountabilities Relevant outcomes that support what the business needs to achieve Operational Leadership To lead, guide and support the Operations team to ensure high quality service delivery. Maintain an overview of daily operations within the designated region, ensuring service delivery is efficient, safe, and to high-quality standards. Oversee the implementation of seasonal maintenance schedules, landscaping projects, and ad hoc client requests. To implement process improvements to increase efficiencies, improve standards and control costs. To implement efficiencies ensuring that no compromise to service, standards, team experience and customer relations. To ensure the company operates in full compliance with regulatory bodies and industry standards. Monitor and enforce compliance with health & safety regulations, company policies, and environmental standards. Provide operational leadership to Grounds Care Group teams: To build and manage a highly functioning, diverse and effective team. To develop and foster a culture of operational excellence, quality and safety. Line management for Operational Managers ensuring Grounds Care Group standards are consistently delivered. To ensure that the business has adequate resources (human and equipment) to deliver planned works. To ensure that all team members receive training and development to enhance skills, support succession planning and retain a professional and committed workforce. To provide support, guidance and direction in all aspects of team management. Foster a positive and collaborative work environment that promotes teamwork and innovation that drives company growth. Oversee the engagement and management of sub-contractors to ensure that they deliver the required works to Grounds Care Group standards. To ensure the teams have the necessary resources and information to deliver the scope of works on budget and to the client's satisfaction. Ensure that contract plans, timelines, and budgets that are appropriate for the works involved. Coordinate with managers and clients to ensure smooth operational service delivery, anticipating and resolving issues that could affect the quality of work. Oversee operational performance, making necessary adjustments to services, routes and schedules to maintain quality and efficiency and ensuring updates are logged on the relevant systems so all stakeholders are aware (Zoho CRM, ServiceBridge and Zoho Creator). Conduct site visits to assess work quality and address any issues. Lead on recruitment for operational roles, working closely with managers and supervisors and the HR team to ensure that there are adequate resources to deliver planned works. Identify areas for team improvement and support with the implementation of corrective actions or process improvements. To ensure communication within the operation is efficient and effective, implementing processes that optimise communication within the business. Monitoring of tasks and responsibilities to ensure they are efficiently assigned to teams. Provide guidance, support, and feedback to managers and teams to ensure their success. Conduct regular performance evaluations and implement improvement plans as needed. Identify the need for and source new sub-contractors as required to deliver works. Ensure all work is completed in line with the company's Health & Safety standards and operating procedures. Manage the delivery of Grounds Care Group services: Ensure all stakeholders have the required information to be able to deliver the scope of works on budget and to the client's satisfaction. Develop and implement project plans, timelines, and budgets that are appropriate for the works involved. Coordinate with clients, Grounds Care Group team members, and subcontractors to ensure smooth service delivery, anticipating and resolving issues that could affect the quality of our work. Prepare and submit project reports as required. To ensure scope of works and pricing from sales is understood before works commence. Develop high quality trusted client relationships: Collaborate effectively with the Customer Service Advisors to ensure customer enquiries are dealt with promptly and accurately by the customer service team. Collaborate effectively with the commercial team to ensure our clients receive consistent service and their requests are actioned promptly. Build and maintain strong on site relationships with clients through effective communication and problem solving. Ensure client needs and expectations are clearly understood and delivered by the teams. To identify and pursue opportunities for additional services or projects with existing clients, and other operations colleagues to ensure such opportunities are logged and actioned promptly. Demonstrate high levels of technical expertise, proficiency and attention to detail: Stay up to date with the latest industry trends, techniques, and regulations related to grounds maintenance, advising colleagues to help ensure the best possible services for our clients. Ensure all work is performed in compliance with relevant health, safety, and environmental regulations. Provide technical guidance, expertise and support to managers and teams as needed. Collaborate with other teams within Grounds Care Group, such as sales and customer service, to develop new service offerings and improve existing services. Participate in industry events and training programmes to enhance your knowledge and skills that are relevant to the Grounds Care Group business. To manage Health and Safety in line with Company and statutory standards. Deliver commercial growth and ensure rigorous financial management: In liaison with the Finance Department, create the budget; Forecasting revenues and planning costs for the forthcoming year. To manage budgets to always ensuring profitability and cost control. To develop and manage operational and financial metrics to measure company performance. Track and report on KPIs, site audits customer satisfaction and team performance. Drive teams to identify extra works and opportunities to grow the range of services provided to clients. Use the company's systems to develop and manage contract/project budgets to ensure profitability and cost control at all times. Maintain accurate records and monitor contract expenses, taking corrective action as needed to stay within budget. Ensure the optimisation of resource allocation (in house teams and sub contractors) and utilisation within the team to maximise efficiency and minimise wastage. Collaborate with the finance and operations teams to prepare accurate and timely invoices, financial reports and supporting evidence to ensure clients approve payments on time. Identify and implement cost saving measures within the teams without compromising work quality or client satisfaction. KPIs 100% of visits completed by operational teams per week. A minimum of 25 audits completed by the operations team each week. 100% of scheduled team training completed per month. Operational costs are maintained within budgeted margins. % of increased review through identification and securing of additional works. Structure This role reports to Director of Operations. This role line manages: Supervisor s & Operative roles indirectly.

Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.