2nd/3rd Line Support Spalding, Lincolnshire - On-Site 30,000 - 35,000 + Training + Holiday + Pension This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities. This company are a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software. In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio-Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrolment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands-on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out. This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward-thinking environment. The Role: Administering M365 (Exchange, SharePoint, Teams) and managing Azure AD security, groups, and Conditional Access. Using Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments. Configuring MS Teams Rooms (MTR) and Audio-Visual hardware (projectors, displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience in Microsoft 365 administration and Azure AD/Intune environments. A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP). Competent in Audio-Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage. Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non-technical users. Interested in learning PowerShell scripting and leading project-based work; relevant Microsoft certifications (e.g. MD-102, MS-102, or AZ-104) are highly desirable. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Jan 09, 2026
Full time
2nd/3rd Line Support Spalding, Lincolnshire - On-Site 30,000 - 35,000 + Training + Holiday + Pension This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities. This company are a leading digital consultancy, renowned for delivering IT solutions that are tailored to unique business requirements. They cover a range of areas from CRM systems to e-commerce platforms, delivering high-quality, reliable software. In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio-Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrolment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands-on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out. This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward-thinking environment. The Role: Administering M365 (Exchange, SharePoint, Teams) and managing Azure AD security, groups, and Conditional Access. Using Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments. Configuring MS Teams Rooms (MTR) and Audio-Visual hardware (projectors, displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience in Microsoft 365 administration and Azure AD/Intune environments. A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP). Competent in Audio-Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage. Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non-technical users. Interested in learning PowerShell scripting and leading project-based work; relevant Microsoft certifications (e.g. MD-102, MS-102, or AZ-104) are highly desirable. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
IT Infrastructure Engineer An exciting opportunity has arisen for an experienced IT Infrastructure Engineer to deliver innovative technologies and support the continual evolution of high-performance IT systems. You will work across a broad range of infrastructure topics, act as a key technical escalation point, and drive both operational excellence and project delivery in a fast-paced environment click apply for full job details
Jan 09, 2026
Full time
IT Infrastructure Engineer An exciting opportunity has arisen for an experienced IT Infrastructure Engineer to deliver innovative technologies and support the continual evolution of high-performance IT systems. You will work across a broad range of infrastructure topics, act as a key technical escalation point, and drive both operational excellence and project delivery in a fast-paced environment click apply for full job details
Nomios' mission is to build a 'secure and connected' future. Organisations across Europe depend on us to help secure and connect their digital infrastructures. In support of our continued UK growth, we are seeking a SOC Analyst to join our 24/7 Security Operations Centre. This is an excellent opportunity for someone early in their SOC career, or for an individual with a strong infrastructure and networking background looking to transition into cyber security operations. You will be working across a diverse set of customer environments as part of our Security Operations Centre, focusing on investigation, understanding attacker behaviour and contributing to the continual improvement of SOC capabilities. Your role as Security Operations Centre (SOC) Analyst As a 24/7 SOC Analyst, you will be on the frontline of our Security Operations Centre - monitoring, investigating and escalating security events across multiple customer environments. You will work closely with Senior and Lead Analysts for guidance, development and collaborative investigation. You will use platforms such as Microsoft Sentinel, Google SecOps, Defender XDR, CrowdStrike Falcon, SentinelOne and Cortex XSOAR/XSIAM to understand what has happened, how activity progressed and what actions need to be taken. You will be supported through structured training, cyber ranges, hands on exposure to modern SOC technologies and real investigation experience to help you grow quickly. You will join a modern, continuously evolving SOC run by people who are technical at heart and understand what analysts need to succeed. Career development is a core focus, with clear pathways into Threat Intelligence, SOC Engineering, SOC Professional Services, senior SOC roles and Incident Response for those who want to specialise. You'll be part of a collaborative, agile team that values curiosity, humour and a genuine interest in technology. The environment is built around continuous improvement, with everyone having a voice in shaping how the department evolves. Regular team events and knowledge sharing sessions create a supportive, engaging place to work. Key Responsibilities Detect and investigate Monitor and triage alerts across SIEM, EDR or XDR, email and web security platforms. Investigate suspicious activity and determine whether escalation is required. Follow SOC runbooks and investigation workflows. Build clear timelines of activity and maintain accurate investigation notes. Escalate complex cases to Senior and Lead Analysts with appropriate context. Review vulnerability management output and provide basic prioritisation insight. Hunt and improve Take part in directed threat hunting activities. Suggest improvements to detections, dashboards and runbooks. Support testing of new use cases and detection logic. Collaborate and communicate Provide clear written updates for customers and internal stakeholders. Participate in shift handovers to maintain continuity. Work closely with Senior and Lead Analysts to develop your skills and technical depth. We hire result orientated, smart, and high energy individuals who bring a can do attitude and a willingness to go the extra mile and deliver exceptional outcomes. You should be organised and rigorous, with excellent analytical skills. Good communication with internal stakeholders is vital, as is the ability to work as part of a dynamic team. Required skills: Minimum 1 year in a Security Operations Centre (SOC), or Minimum 3 years in infrastructure or networking roles with demonstrable security exposure. Experience triaging and investigating security alerts. Understanding of attacker behaviours, TTPs, and common malware execution chains (e.g., phishing leading to script or binary execution). Ability to recognise indicators of compromise such as unusual processes, network connections, irregular logon activity or file changes. Hands on experience with at least one major security platform (SIEM, EDR or XDR). Familiarity with ticketing tools such as ServiceNow, Salesforce, or JIRA. Familiarity with Windows event logs, authentication logs, basic process trees, and command line tools (Windows & Unix like systems). Understanding of core network protocols: DNS, HTTP, SMB, LDAP. Operational knowledge of Windows, macOS and Linux. Ability to read and interpret logs from multiple sources. Awareness of MITRE ATT&CK and differentiating legitimate admin activity vs suspicious behaviour. Desirable skills: Experience with Microsoft Sentinel, Google SecOps or other SIEM platforms. Experience with Defender, CrowdStrike, SentinelOne or other XDR solutions. Ability to query in KQL, CQL, S1QL, XQL or similar languages. Awareness of threat intelligence concepts and application to investigations. Awareness of coding or scripting, with proficiency in at least one language preferred (but not required). Job Specifics Location: This role is home based with occasional visits to the office in Basingstoke Hours: 12 hour shifts: 2 days, 2 nights; 4 days/nights off. Flexibility with hours will be required in the event of a major incident Security clearance: Eligibility for SC clearance (lived in the UK for five years consecutively) required. DV clearance eligibility is advantageous. Why would you choose to come and work with us? We invest in our people. You will get to work in a dynamic, fast paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry leading benefits. Ready to make an impact? Apply now! Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Jan 09, 2026
Full time
Nomios' mission is to build a 'secure and connected' future. Organisations across Europe depend on us to help secure and connect their digital infrastructures. In support of our continued UK growth, we are seeking a SOC Analyst to join our 24/7 Security Operations Centre. This is an excellent opportunity for someone early in their SOC career, or for an individual with a strong infrastructure and networking background looking to transition into cyber security operations. You will be working across a diverse set of customer environments as part of our Security Operations Centre, focusing on investigation, understanding attacker behaviour and contributing to the continual improvement of SOC capabilities. Your role as Security Operations Centre (SOC) Analyst As a 24/7 SOC Analyst, you will be on the frontline of our Security Operations Centre - monitoring, investigating and escalating security events across multiple customer environments. You will work closely with Senior and Lead Analysts for guidance, development and collaborative investigation. You will use platforms such as Microsoft Sentinel, Google SecOps, Defender XDR, CrowdStrike Falcon, SentinelOne and Cortex XSOAR/XSIAM to understand what has happened, how activity progressed and what actions need to be taken. You will be supported through structured training, cyber ranges, hands on exposure to modern SOC technologies and real investigation experience to help you grow quickly. You will join a modern, continuously evolving SOC run by people who are technical at heart and understand what analysts need to succeed. Career development is a core focus, with clear pathways into Threat Intelligence, SOC Engineering, SOC Professional Services, senior SOC roles and Incident Response for those who want to specialise. You'll be part of a collaborative, agile team that values curiosity, humour and a genuine interest in technology. The environment is built around continuous improvement, with everyone having a voice in shaping how the department evolves. Regular team events and knowledge sharing sessions create a supportive, engaging place to work. Key Responsibilities Detect and investigate Monitor and triage alerts across SIEM, EDR or XDR, email and web security platforms. Investigate suspicious activity and determine whether escalation is required. Follow SOC runbooks and investigation workflows. Build clear timelines of activity and maintain accurate investigation notes. Escalate complex cases to Senior and Lead Analysts with appropriate context. Review vulnerability management output and provide basic prioritisation insight. Hunt and improve Take part in directed threat hunting activities. Suggest improvements to detections, dashboards and runbooks. Support testing of new use cases and detection logic. Collaborate and communicate Provide clear written updates for customers and internal stakeholders. Participate in shift handovers to maintain continuity. Work closely with Senior and Lead Analysts to develop your skills and technical depth. We hire result orientated, smart, and high energy individuals who bring a can do attitude and a willingness to go the extra mile and deliver exceptional outcomes. You should be organised and rigorous, with excellent analytical skills. Good communication with internal stakeholders is vital, as is the ability to work as part of a dynamic team. Required skills: Minimum 1 year in a Security Operations Centre (SOC), or Minimum 3 years in infrastructure or networking roles with demonstrable security exposure. Experience triaging and investigating security alerts. Understanding of attacker behaviours, TTPs, and common malware execution chains (e.g., phishing leading to script or binary execution). Ability to recognise indicators of compromise such as unusual processes, network connections, irregular logon activity or file changes. Hands on experience with at least one major security platform (SIEM, EDR or XDR). Familiarity with ticketing tools such as ServiceNow, Salesforce, or JIRA. Familiarity with Windows event logs, authentication logs, basic process trees, and command line tools (Windows & Unix like systems). Understanding of core network protocols: DNS, HTTP, SMB, LDAP. Operational knowledge of Windows, macOS and Linux. Ability to read and interpret logs from multiple sources. Awareness of MITRE ATT&CK and differentiating legitimate admin activity vs suspicious behaviour. Desirable skills: Experience with Microsoft Sentinel, Google SecOps or other SIEM platforms. Experience with Defender, CrowdStrike, SentinelOne or other XDR solutions. Ability to query in KQL, CQL, S1QL, XQL or similar languages. Awareness of threat intelligence concepts and application to investigations. Awareness of coding or scripting, with proficiency in at least one language preferred (but not required). Job Specifics Location: This role is home based with occasional visits to the office in Basingstoke Hours: 12 hour shifts: 2 days, 2 nights; 4 days/nights off. Flexibility with hours will be required in the event of a major incident Security clearance: Eligibility for SC clearance (lived in the UK for five years consecutively) required. DV clearance eligibility is advantageous. Why would you choose to come and work with us? We invest in our people. You will get to work in a dynamic, fast paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry leading benefits. Ready to make an impact? Apply now! Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
NTT Ltd Group Services United Kingdom Limited
Hemel Hempstead, Hertfordshire
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Electrical Engineer will support the regional engineering and CF Operations teams in the construction, testing, commissioning, management and operation of their electrical infrastructures. They will provide consistent regular reporting of the condition and efficiency of the electrical systems, identifying any areas for improvement. Main tasks: Assist the regional team in defining and implementing the Tech-Ops (Technical Operations) standards and ensure that the electrical infrastructures are effectively maintained and optimized Help and support the regional team in creating energy business cases for infrastructure change Ensure that the electrical systems are efficiently optimized Carry out regular tours and ad-hoc inspections of the regional facilities Attend any internal or external quality related audits Regularly review and develop commissioning procedures including subcontractors Hold post-handover project lessons learnt meetings for further improvement Conduct meetings regarding the operational performance of the electrical infrastructure and provide regular updates to the Stakeholders Instruct regional personnel also in the mechanical & cooling infrastructure in close collaboration with the training department Carry out project management duties if required, e.g. initial planning, costing, procurement, subcontractor selection supervision and management Be part of the EMEA call out team as required Professional skills: Several years of experience working in electrical critical environment within a large company, IT-Industry, Telecommunications, Electric power industry or comparable preferred Bachelor s or Master s degree in Electrical Engineering Several years of experience in working with senior leaders as technical critical infrastructure function Detailed technical knowledge of the type of large-scale electrical systems, including HV, LV, UPS, Standby Power and related electrical systems and BMS/EMS and control systems Proficient knowledge in discrimination, short circuit and arc flash studies is desirable Experience in leading HV switching operations and acting as the SME and in country AE for these activities Experience in data centers is considered a significant advantage Subject matter experts understanding of operational and maintenance governance principles Familiarity with SOP/EOP development and the CAB process Experience of working in a European multi-cultural environment Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable Awareness of Root Cause Analysis management frameworks highly desirable Recognised European Health and Safety Qualification highly desirable Working as Part of the local callout/escalation team as required Soft skills: Fluent in French and English language both written and verbal Readiness to travel up to 30% nationally & internationally Knowledge of EN 50110 REBT-2002 or similar Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business large and small has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Jan 09, 2026
Full time
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Electrical Engineer will support the regional engineering and CF Operations teams in the construction, testing, commissioning, management and operation of their electrical infrastructures. They will provide consistent regular reporting of the condition and efficiency of the electrical systems, identifying any areas for improvement. Main tasks: Assist the regional team in defining and implementing the Tech-Ops (Technical Operations) standards and ensure that the electrical infrastructures are effectively maintained and optimized Help and support the regional team in creating energy business cases for infrastructure change Ensure that the electrical systems are efficiently optimized Carry out regular tours and ad-hoc inspections of the regional facilities Attend any internal or external quality related audits Regularly review and develop commissioning procedures including subcontractors Hold post-handover project lessons learnt meetings for further improvement Conduct meetings regarding the operational performance of the electrical infrastructure and provide regular updates to the Stakeholders Instruct regional personnel also in the mechanical & cooling infrastructure in close collaboration with the training department Carry out project management duties if required, e.g. initial planning, costing, procurement, subcontractor selection supervision and management Be part of the EMEA call out team as required Professional skills: Several years of experience working in electrical critical environment within a large company, IT-Industry, Telecommunications, Electric power industry or comparable preferred Bachelor s or Master s degree in Electrical Engineering Several years of experience in working with senior leaders as technical critical infrastructure function Detailed technical knowledge of the type of large-scale electrical systems, including HV, LV, UPS, Standby Power and related electrical systems and BMS/EMS and control systems Proficient knowledge in discrimination, short circuit and arc flash studies is desirable Experience in leading HV switching operations and acting as the SME and in country AE for these activities Experience in data centers is considered a significant advantage Subject matter experts understanding of operational and maintenance governance principles Familiarity with SOP/EOP development and the CAB process Experience of working in a European multi-cultural environment Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable Awareness of Root Cause Analysis management frameworks highly desirable Recognised European Health and Safety Qualification highly desirable Working as Part of the local callout/escalation team as required Soft skills: Fluent in French and English language both written and verbal Readiness to travel up to 30% nationally & internationally Knowledge of EN 50110 REBT-2002 or similar Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business large and small has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Electrical Engineer will act as the Electrical Subject Matter Expert (SME) and support the regional engineering and Critical Facilities (CF) Operations teams in the construction, testing, commissioning, management and operation of their electrical infrastructures. They will provide consistent regular reporting of the condition and efficiency of the electrical systems, identifying any areas for improvement. This role will be predominately based in Dagenham at our LON1 site, with some occasional travel. What we are looking for Main tasks: Assist the regional team in defining and implementing the Tech-Ops (Technical Operations) standards and ensure that the electrical infrastructures are effectively maintained and optimized. Help and support the regional team in creating energy business cases for infrastructure change Ensure that the electrical systems are efficiently optimized. Carry out regular tours and ad-hoc inspections of the regional facilities Attend any internal or external quality related audits Regularly review and develop commissioning procedures including subcontractors. Hold post-handover project lessons learnt meetings for further improvement Conduct meetings regarding the operational performance of the electrical infrastructure and provide regular updates to the Stakeholders Instruct regional personnel also in the mechanical & cooling infrastructure in close collaboration with the training department. Carry out project management duties if required, e.g. initial planning, costing, procurement, subcontractor selection supervision and management. Be part of the EMEA call out team as required Professional skills: Several years of experience working in electrical critical environment within a large company, IT-Industry, Telecommunications, Electric power industry or comparable preferred Bachelor s or Master s degree in Electrical Engineering Several years of experience in working with senior leaders as technical critical infrastructure function Detailed technical knowledge of the type of large-scale electrical systems, including HV, LV, UPS, Standby Power and related electrical systems and BMS/EMS and control systems Proficient knowledge in discrimination, short circuit and arc flash studies is desirable Experience in HV/LV switching operations essential Experience in data centers is considered a significant advantage Subject matter experts understanding of operational and maintenance governance principles Familiarity with SOP/EOP development and the CAB process Experience of working in a European multi-cultural environment Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable Awareness of Root Cause Analysis management frameworks highly desirable Recognised European Health and Safety Qualification highly desirable Working as Part of the local callout/escalation team as required Soft skills: Fluent in French and English language both written and verbal Readiness to travel up to 30% nationally & internationally Knowledge of EN 50110 REBT-2002 or similar Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business large and small has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Jan 09, 2026
Full time
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Senior Electrical Engineer will act as the Electrical Subject Matter Expert (SME) and support the regional engineering and Critical Facilities (CF) Operations teams in the construction, testing, commissioning, management and operation of their electrical infrastructures. They will provide consistent regular reporting of the condition and efficiency of the electrical systems, identifying any areas for improvement. This role will be predominately based in Dagenham at our LON1 site, with some occasional travel. What we are looking for Main tasks: Assist the regional team in defining and implementing the Tech-Ops (Technical Operations) standards and ensure that the electrical infrastructures are effectively maintained and optimized. Help and support the regional team in creating energy business cases for infrastructure change Ensure that the electrical systems are efficiently optimized. Carry out regular tours and ad-hoc inspections of the regional facilities Attend any internal or external quality related audits Regularly review and develop commissioning procedures including subcontractors. Hold post-handover project lessons learnt meetings for further improvement Conduct meetings regarding the operational performance of the electrical infrastructure and provide regular updates to the Stakeholders Instruct regional personnel also in the mechanical & cooling infrastructure in close collaboration with the training department. Carry out project management duties if required, e.g. initial planning, costing, procurement, subcontractor selection supervision and management. Be part of the EMEA call out team as required Professional skills: Several years of experience working in electrical critical environment within a large company, IT-Industry, Telecommunications, Electric power industry or comparable preferred Bachelor s or Master s degree in Electrical Engineering Several years of experience in working with senior leaders as technical critical infrastructure function Detailed technical knowledge of the type of large-scale electrical systems, including HV, LV, UPS, Standby Power and related electrical systems and BMS/EMS and control systems Proficient knowledge in discrimination, short circuit and arc flash studies is desirable Experience in HV/LV switching operations essential Experience in data centers is considered a significant advantage Subject matter experts understanding of operational and maintenance governance principles Familiarity with SOP/EOP development and the CAB process Experience of working in a European multi-cultural environment Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable Awareness of Root Cause Analysis management frameworks highly desirable Recognised European Health and Safety Qualification highly desirable Working as Part of the local callout/escalation team as required Soft skills: Fluent in French and English language both written and verbal Readiness to travel up to 30% nationally & internationally Knowledge of EN 50110 REBT-2002 or similar Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business large and small has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co investments and secondary purchases, across private equity, real assets and private credit. We have partnered with more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023). Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise to build secure financial futures. There is an exciting opportunity for a Programme Manager (PGM) to join Pantheon's Change Office. The Change Office partners across the organization to define the strategic transformation vision and roadmap, drive implementation of initiatives (including engagement & partnership with key stakeholders) and consistently delivers high quality execution of change. This Programme Manager will lead complex change initiatives (and/or a small portfolio of several change initiatives), with focus on the Investments organization across people, processes and platforms. These initiatives will be led end to end (from ideate to BAU transition) including partnering with key stakeholders to define the strategy and scope, own the detailed planning and leading the design, implementation and transition to BAU. To enable success, collaborating globally across functions (including Core Portfolio Management, Data & Analytics, Investment Teams, Investor Relations, Legal, Finance & Technology), effectively communicating and engaging with third parties will be a key component of this role. This Programme Manager will be directly partnering within the Change Office to manage interdependencies, leverage lessons learned, ensure thoughtful coordination and maintain a consistent and high standard of execution across the portfolio of changing initiatives. They will be responsible for managing project manager(s) and business analyst(s) and report to the Head of Change office. Key Responsibilities Develop & maintain robust programme & project plans, associated artefacts & KPIs to effectively deliver to plan Define and lead respective programme/project governance to facilitate effective decisioning, escalation and engagement of key stakeholders Diligently manage programme budgets and resourcing Work in partnership across the organization to develop business cases and lead prioritization of initiatives Effectively manage the deployment of new systems/applications/tools/products/processes through comprehensive communications & training with all impacted stakeholders Manage project managers and business analysts, provide thought leadership within the Change office & to partnering functions Own relationship with external vendors(s) including leading RPF/vendor selection processes, and negotiating commercials Ensure compliance with relevant laws, regulations and Pantheon policy (including reporting compliance risks and maintaining appropriate standards of conduct) Functional Expertise Extensive experience successfully leading end to end, complex, multi year transformation programmes within financial services, with a specific focus on Private Equity investment processes and toolsets. Proven track record delivering CRM implementations, including end to end deal process re engineering, for example through platforms such as DealCloud or similar. Ability to produce robust, accurate reporting to ensure transparency across the programme's critical path, including identification and management of key risks, issues, and dependencies. Strong stakeholder management skills, with a demonstrated ability to build relationships and trust across diverse stakeholder groups to influence decisions and secure buy in. Excellent communication skills-both written and verbal-able to translate complex technical or business concepts into clear, concise presentations that "tell the story" effectively for audiences at all levels and drive educated decisioning Collaborative and approachable, comfortable engaging with team members and senior executives alike Thrives in dynamic, fast paced environments, with the agility to adapt to evolving priorities and navigate ambiguity. Pantheon is an Equal Opportunities employer This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager.
Jan 09, 2026
Full time
Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co investments and secondary purchases, across private equity, real assets and private credit. We have partnered with more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023). Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise to build secure financial futures. There is an exciting opportunity for a Programme Manager (PGM) to join Pantheon's Change Office. The Change Office partners across the organization to define the strategic transformation vision and roadmap, drive implementation of initiatives (including engagement & partnership with key stakeholders) and consistently delivers high quality execution of change. This Programme Manager will lead complex change initiatives (and/or a small portfolio of several change initiatives), with focus on the Investments organization across people, processes and platforms. These initiatives will be led end to end (from ideate to BAU transition) including partnering with key stakeholders to define the strategy and scope, own the detailed planning and leading the design, implementation and transition to BAU. To enable success, collaborating globally across functions (including Core Portfolio Management, Data & Analytics, Investment Teams, Investor Relations, Legal, Finance & Technology), effectively communicating and engaging with third parties will be a key component of this role. This Programme Manager will be directly partnering within the Change Office to manage interdependencies, leverage lessons learned, ensure thoughtful coordination and maintain a consistent and high standard of execution across the portfolio of changing initiatives. They will be responsible for managing project manager(s) and business analyst(s) and report to the Head of Change office. Key Responsibilities Develop & maintain robust programme & project plans, associated artefacts & KPIs to effectively deliver to plan Define and lead respective programme/project governance to facilitate effective decisioning, escalation and engagement of key stakeholders Diligently manage programme budgets and resourcing Work in partnership across the organization to develop business cases and lead prioritization of initiatives Effectively manage the deployment of new systems/applications/tools/products/processes through comprehensive communications & training with all impacted stakeholders Manage project managers and business analysts, provide thought leadership within the Change office & to partnering functions Own relationship with external vendors(s) including leading RPF/vendor selection processes, and negotiating commercials Ensure compliance with relevant laws, regulations and Pantheon policy (including reporting compliance risks and maintaining appropriate standards of conduct) Functional Expertise Extensive experience successfully leading end to end, complex, multi year transformation programmes within financial services, with a specific focus on Private Equity investment processes and toolsets. Proven track record delivering CRM implementations, including end to end deal process re engineering, for example through platforms such as DealCloud or similar. Ability to produce robust, accurate reporting to ensure transparency across the programme's critical path, including identification and management of key risks, issues, and dependencies. Strong stakeholder management skills, with a demonstrated ability to build relationships and trust across diverse stakeholder groups to influence decisions and secure buy in. Excellent communication skills-both written and verbal-able to translate complex technical or business concepts into clear, concise presentations that "tell the story" effectively for audiences at all levels and drive educated decisioning Collaborative and approachable, comfortable engaging with team members and senior executives alike Thrives in dynamic, fast paced environments, with the agility to adapt to evolving priorities and navigate ambiguity. Pantheon is an Equal Opportunities employer This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager.
Company Description Procurement Buyer - Projects Location: Birmingham Type: Permanent, Full-Time, Monday to Friday (37 hours per week) Role Purpose We are seeking a Project Buyer with strong technical knowledge and exceptional negotiation skills to join our procurement team. This role focuses on strategic sourcing and supplier management for complex technical projects. Coordinate procurement and expediting activities to ensure timely delivery of materials, equipment, and services for UK EPP projects while optimising cost, quality, and compliance. Job Description Key Responsibilities Analyse technical specifications and collaborate with engineering teams to ensure procurement alignment Conduct advanced negotiations with suppliers to secure optimal terms, pricing, and delivery schedules Raise purchase orders and variations where required. Raise, manage, and track purchase orders from requisition through to delivery and invoice reconciliation. Coordinate cross-functional stakeholders (engineering, site teams, commercial, logistics) to resolve procurement and delivery conflicts. Drive cost reduction initiatives through strategic negotiations and supplier optimisation Control procurement documentation: RFQs, quotations, contracts, change orders, customs paperwork, and import / export compliance. Expedite long-lead and critical items to meet program milestones and mitigate schedule risk. Maintain supplier performance records and lead corrective actions for late, non-conforming, or under performing suppliers. Manage supplier communications and escalation, including delivery forecasts, lead-time confirmations, and resolution of supply issues. Keep the project ERP / procurement system updated with accurate status, ETAs, receipts, and cost coding. Prepare procurement reports and dashboards for project managers and senior stakeholders. Qualifications Essential Skills and Experience Bachelor's degree in Engineering, Supply Chain, or related technical field Experience in capital projects procurement and expediting or technical procurement (construction, M&E, infrastructure)-minimum 3-5 years preferred. Proven track record in complex negotiations with measurable cost savings on multi-discipline projects. Strong technical background with the ability to understand engineering specifications Experience with project management methodologies and procurement processes Excellent analytical and problem-solving skills Advanced negotiation and communication skills Proficiency in procurement software and ERP systems Excellent stakeholder management and communication across technical and commercial teams. Organised, detail-oriented, with the ability to manage multiple high-priority items under tight deadlines. UK regulatory and import/export awareness, including customs, Incoterms, and relevant H&S requirements. Personal Behaviours and Cultural Fit: Proactive and decisive-anticipates issues and takes ownership to resolve them. Collaborative team player-builds constructive supplier and internal relationships. Resilient and calm under pressure with a pragmatic, solutions-focused mindset. High integrity and compliance-minded-keeps accurate records and follows audit requirements. Committed to continuous improvement and digital ways of working. Additional Information Employee Benefits Package We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You'll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day. Our company car benefit provides you with the flexibility to travel in comfort, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our well being services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. Diversity & Inclusion At Water Technologies UK, we're proud to bte known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Jan 09, 2026
Full time
Company Description Procurement Buyer - Projects Location: Birmingham Type: Permanent, Full-Time, Monday to Friday (37 hours per week) Role Purpose We are seeking a Project Buyer with strong technical knowledge and exceptional negotiation skills to join our procurement team. This role focuses on strategic sourcing and supplier management for complex technical projects. Coordinate procurement and expediting activities to ensure timely delivery of materials, equipment, and services for UK EPP projects while optimising cost, quality, and compliance. Job Description Key Responsibilities Analyse technical specifications and collaborate with engineering teams to ensure procurement alignment Conduct advanced negotiations with suppliers to secure optimal terms, pricing, and delivery schedules Raise purchase orders and variations where required. Raise, manage, and track purchase orders from requisition through to delivery and invoice reconciliation. Coordinate cross-functional stakeholders (engineering, site teams, commercial, logistics) to resolve procurement and delivery conflicts. Drive cost reduction initiatives through strategic negotiations and supplier optimisation Control procurement documentation: RFQs, quotations, contracts, change orders, customs paperwork, and import / export compliance. Expedite long-lead and critical items to meet program milestones and mitigate schedule risk. Maintain supplier performance records and lead corrective actions for late, non-conforming, or under performing suppliers. Manage supplier communications and escalation, including delivery forecasts, lead-time confirmations, and resolution of supply issues. Keep the project ERP / procurement system updated with accurate status, ETAs, receipts, and cost coding. Prepare procurement reports and dashboards for project managers and senior stakeholders. Qualifications Essential Skills and Experience Bachelor's degree in Engineering, Supply Chain, or related technical field Experience in capital projects procurement and expediting or technical procurement (construction, M&E, infrastructure)-minimum 3-5 years preferred. Proven track record in complex negotiations with measurable cost savings on multi-discipline projects. Strong technical background with the ability to understand engineering specifications Experience with project management methodologies and procurement processes Excellent analytical and problem-solving skills Advanced negotiation and communication skills Proficiency in procurement software and ERP systems Excellent stakeholder management and communication across technical and commercial teams. Organised, detail-oriented, with the ability to manage multiple high-priority items under tight deadlines. UK regulatory and import/export awareness, including customs, Incoterms, and relevant H&S requirements. Personal Behaviours and Cultural Fit: Proactive and decisive-anticipates issues and takes ownership to resolve them. Collaborative team player-builds constructive supplier and internal relationships. Resilient and calm under pressure with a pragmatic, solutions-focused mindset. High integrity and compliance-minded-keeps accurate records and follows audit requirements. Committed to continuous improvement and digital ways of working. Additional Information Employee Benefits Package We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You'll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day. Our company car benefit provides you with the flexibility to travel in comfort, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our well being services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle. Diversity & Inclusion At Water Technologies UK, we're proud to bte known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Jan 09, 2026
Full time
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Job Description Lead the end-to-end Financial Crime Operations function across regulated entities, ensuring operational excellence and regulatory alignment. Drive strategic planning, capacity modeling, and workflow optimization across Transaction Monitoring, Screening, KYC/Client Onboarding, and Live Monitoring functions. Act as the ultimate escalation authority for financial crime matters and complex investigations. Partner with 2nd Line teams including Money Laundering Reporting Officers (MLROs) and , Financial Crime Policy on escalations, alignment and exception approvals. Build and scale operational programs in alignment with growth, new product launches, and geographic expansion. Ensure high-quality, timely execution of alerts, reviews, escalations, and investigations. Oversee processes related to: Transaction Monitoring (AML and fraud) Sanctions and PEP/Adverse Media Screening KYC/Client and Banking Partner Onboarding and periodic reviews Real-time/live monitoring of transactions Client and bank partner inquiry responses Drive continuous improvement through automation, tooling enhancements, and workflow efficiency. Collaborate with various stakeholders (e.g. Risk, Legal, Regulatory Compliance, Product, and Engineering) to ensure operational readiness for regulatory changes. Partner with Compliance Technology Operations (CTO) and Model Risk Management (MRM) team for addressing necessary MRM related matters. Support regulatory exams, audits, and inquiries with strong documentation and operational insight. Partner with banking partners and external stakeholders to maintain trust, transparency, and timely communication. Lead, mentor, and develop large, diverse, multi-location teams across multiple functions. Build leadership depth, mentor managers and senior managers, foster high-performance culture. Foster a culture of high performance, accountability, and continuous learning. This is a hybrid position. Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Required Qualifications 15+ years of experience in Financial Crime (AML/CTF, sanctions, fraud, KYC, screening) within regulated financial services environments. Significant experience in the payments industry, covering operational processes and risk management across digital payments, money movement, or PSP/e-money institutions. Extensive experience managing large, multi-layered teams, ideally within global or regional operational environments. Deep understanding of EU/UK and global regulatory frameworks (e.g., BSA, AMLD, PSD2, sanctions regimes, FIU obligations). Proven success implementing operational scaling, process optimization, and data-driven workflow management. Strong stakeholder management and influencing skills, with experience of engaging regulators and banking partners. Excellent communication, leadership, and decision-making capabilities. Preferred Qualifications Experience in high-growth fintech or digital payments platforms. Expertise in automation and compliance technology, including case management systems, alerting tools, and operational automation. Advanced degree or professional certifications (e.g., CAMS, CFCS, ICA). Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Jan 09, 2026
Full time
Job Description Lead the end-to-end Financial Crime Operations function across regulated entities, ensuring operational excellence and regulatory alignment. Drive strategic planning, capacity modeling, and workflow optimization across Transaction Monitoring, Screening, KYC/Client Onboarding, and Live Monitoring functions. Act as the ultimate escalation authority for financial crime matters and complex investigations. Partner with 2nd Line teams including Money Laundering Reporting Officers (MLROs) and , Financial Crime Policy on escalations, alignment and exception approvals. Build and scale operational programs in alignment with growth, new product launches, and geographic expansion. Ensure high-quality, timely execution of alerts, reviews, escalations, and investigations. Oversee processes related to: Transaction Monitoring (AML and fraud) Sanctions and PEP/Adverse Media Screening KYC/Client and Banking Partner Onboarding and periodic reviews Real-time/live monitoring of transactions Client and bank partner inquiry responses Drive continuous improvement through automation, tooling enhancements, and workflow efficiency. Collaborate with various stakeholders (e.g. Risk, Legal, Regulatory Compliance, Product, and Engineering) to ensure operational readiness for regulatory changes. Partner with Compliance Technology Operations (CTO) and Model Risk Management (MRM) team for addressing necessary MRM related matters. Support regulatory exams, audits, and inquiries with strong documentation and operational insight. Partner with banking partners and external stakeholders to maintain trust, transparency, and timely communication. Lead, mentor, and develop large, diverse, multi-location teams across multiple functions. Build leadership depth, mentor managers and senior managers, foster high-performance culture. Foster a culture of high performance, accountability, and continuous learning. This is a hybrid position. Expectationofdays intheoffice will be confirmed by your Hiring Manager. Qualifications Required Qualifications 15+ years of experience in Financial Crime (AML/CTF, sanctions, fraud, KYC, screening) within regulated financial services environments. Significant experience in the payments industry, covering operational processes and risk management across digital payments, money movement, or PSP/e-money institutions. Extensive experience managing large, multi-layered teams, ideally within global or regional operational environments. Deep understanding of EU/UK and global regulatory frameworks (e.g., BSA, AMLD, PSD2, sanctions regimes, FIU obligations). Proven success implementing operational scaling, process optimization, and data-driven workflow management. Strong stakeholder management and influencing skills, with experience of engaging regulators and banking partners. Excellent communication, leadership, and decision-making capabilities. Preferred Qualifications Experience in high-growth fintech or digital payments platforms. Expertise in automation and compliance technology, including case management systems, alerting tools, and operational automation. Advanced degree or professional certifications (e.g., CAMS, CFCS, ICA). Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Jan 09, 2026
Full time
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task s that you are competent to do so or will receive additional training to gain competency. Duties: Complete scheduling activities to meet business needs. Provide updates to PAT Manager. Assess and resolve customer issues where possible or pass them on to be actioned. Provide scheduling of the job cycle process within the department up to the point of invoice. Ensuring working away notices and accommodation bookings are actioned in a timely manner. Ensure all allocated engineers schedules are up to date and sent as required. Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. Check and action work reminders for repeat services. Attending client meetings where required to do so (Remotely or in person). Populate engineers calendars and send works as required. Where required populate and send PPM customer spreadsheets. Processing of Client purchase orders for works. Facilitate as required the supply of competency evidence to customers. Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. Send booking notifications to customers as required. Send booking notifications internally where parts or additional equipment is needed to facilitate work Dealing with client queries, arising from on-site activities, where needed. Take relevant customer phone calls. Action client requests for documentation, clarification and escalation as required. Efficiently communicate with customers via Telephone and Email. Respond to customers in-line with desired internal KPI s. (Generally same day acknowledgement 24hr max and 72hr update or resolution.) Experience Maintain a professional & positive attitude whilst at work, always. Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team. Display flexibility and willingness to develop and learn new skills.
Jan 09, 2026
Full time
Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task s that you are competent to do so or will receive additional training to gain competency. Duties: Complete scheduling activities to meet business needs. Provide updates to PAT Manager. Assess and resolve customer issues where possible or pass them on to be actioned. Provide scheduling of the job cycle process within the department up to the point of invoice. Ensuring working away notices and accommodation bookings are actioned in a timely manner. Ensure all allocated engineers schedules are up to date and sent as required. Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. Check and action work reminders for repeat services. Attending client meetings where required to do so (Remotely or in person). Populate engineers calendars and send works as required. Where required populate and send PPM customer spreadsheets. Processing of Client purchase orders for works. Facilitate as required the supply of competency evidence to customers. Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. Send booking notifications to customers as required. Send booking notifications internally where parts or additional equipment is needed to facilitate work Dealing with client queries, arising from on-site activities, where needed. Take relevant customer phone calls. Action client requests for documentation, clarification and escalation as required. Efficiently communicate with customers via Telephone and Email. Respond to customers in-line with desired internal KPI s. (Generally same day acknowledgement 24hr max and 72hr update or resolution.) Experience Maintain a professional & positive attitude whilst at work, always. Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team. Display flexibility and willingness to develop and learn new skills.
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
Jan 07, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
About Amiqus Amiqus is the UK s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We re one of the UK s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation s Future Fifty 2024 cohort. We re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles. Our offer You ll work with outstanding people across teams of up to 8-10 in a cross functional approach. The work you ll do will be challenging but with the collaborative support of other high performing people. Competitive salary plus share options build your career and make progress as we scale 12 development days each year, designed for up-skilling and meaningful growth plus a learning budget to support relevant courses and development opportunities Quarterly in-person meetups and team events to celebrate successes, review team performance and implement change linked to our growth plans Private health cover with Vitality and a suite of insurance benefits for peace of mind 34 days of annual leave to rest and recharge 5% matched pension contribution on qualifying earnings look after your future self About the role We re looking for a technically strong Engineering Manager someone who combines leadership, systems thinking and hands-on technical experience to guide a growing team and shape how we build our product. You ll: Line-manage up to 10 engineers through monthly 1:1s, coaching and progression support, helping them grow into confident, high-performing problem solvers rather than simple executors of requirements Partner closely with product managers to understand client value, anticipating needs and shaping the technical approach before problems arise Write, review and champion clear, pragmatic technical specifications that align with product goals Guide engineering standards and architectural decisions that balance scalability with speed Collaborate with other engineering managers and technical leads to deliver cohesive, cross-functional outcomes Work across multiple teams across our Adoption Pillar (building and supporting capability that will help us attract and retain new and existing clients). Ensure engineering alignment, shared standards, and cohesive delivery across our platform / products. Contribute to technical discussions and support engineers in finding sustainable, scalable solutions We re growing quickly and work on a cross functional basis. Sometimes you ll need to challenge convention, make pragmatic trade-offs and stay comfortable when things aren t fully defined. We don t separate product and engineering we work as one team, solving problems together. This role isn t about simply running ceremonies agile facilitation rotates among engineers. Your focus is technical clarity, people growth and delivering meaningful product impact through collaboration and supporting informed engineering decisions. Your Responsibilities Own the end-to-end delivery of the engineering roadmap, ensuring work is well defined, prioritised and shipped predictably. Optimise delivery velocity and flow, improving how the team plans, scopes and executes work without sacrificing quality. Proactively identify, surface and remove blockers and risks, whether technical, organisational or product-related. Own resource and capacity planning for the team, including skills coverage, workload balance, hiring needs and succession planning. Set and maintain high engineering standards across code quality, performance, security, observability and operational resilience. Act as the technical escalation point for complex delivery challenges and architectural trade-offs. You won t be expected to regularly write code, but you will be expected to understand the architecture deeply enough to support engineers. Support incident response and production issues when required, ensuring learnings translate into concrete platform and process improvements. Develop engineers through coaching, feedback and structured growth, building a high-trust, high-accountability, cross functional and team culture. In a perfect world, we d hire someone who has: Several years experience managing software engineers and have previously worked as a hands-on developer (ideally at a senior or staff level before moving into management) You ve helped teams evolve from delivery-focused to outcome-driven, developing high-performing engineering cultures You ve worked in a start-up/scale-up or product-focused environment where delivery pace and pragmatism matter You re proactive, technically fluent and confident writing and reviewing specs, proposals and architecture decisions You think in systems, connecting engineering choices directly to product outcomes You collaborate instinctively product vs. engineering vs everyone else isn t how you operate You lead with context, empathy and trust, helping your team move fast without chaos You re comfortable influencing across teams and shaping the technical direction of the product You thrive in ambiguity and see change as an opportunity to learn and improve Who are you? You ll have experience leading teams through meaningful growth or change, whether scaling a product, evolving an architecture, or leveling up engineering maturity. Are commercially aware, understanding how engineering decisions directly impact revenue, user experience and time to value. Have worked closely with clients, partners or previously been part of a client-facing team, and value fast feedback loops. Are comfortable operating between strategy and delivery, zooming out when needed but never losing sight of execution. Communicate with clarity, calm and credibility, especially when things are uncertain or under pressure. Prefer outcomes over process, and are suspicious of ceremony for its own sake. Are happy getting into the real-world detail when required, even when that means rolling up your sleeves. Build psychological safety and accountability in equal measure. Enjoy learning, sharing context and making the people around you better. Our interview process We think it s important to have an open and transparent process. The process might vary slightly depending on role and level but here s what to expect: Initial screening call with our People Experience team Engineering and leadership interview with our Lead Engineering Manager and one other Engineering Manager Product partnership interviews with the our Commercial Director and Product Lead Informal group session with 3 to 5 engineers that you would line-manage or work closely with Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in our work. If we can make preparations to make sure you have a positive interview experience, please let us know. As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.
Jan 07, 2026
Full time
About Amiqus Amiqus is the UK s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We re one of the UK s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation s Future Fifty 2024 cohort. We re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles. Our offer You ll work with outstanding people across teams of up to 8-10 in a cross functional approach. The work you ll do will be challenging but with the collaborative support of other high performing people. Competitive salary plus share options build your career and make progress as we scale 12 development days each year, designed for up-skilling and meaningful growth plus a learning budget to support relevant courses and development opportunities Quarterly in-person meetups and team events to celebrate successes, review team performance and implement change linked to our growth plans Private health cover with Vitality and a suite of insurance benefits for peace of mind 34 days of annual leave to rest and recharge 5% matched pension contribution on qualifying earnings look after your future self About the role We re looking for a technically strong Engineering Manager someone who combines leadership, systems thinking and hands-on technical experience to guide a growing team and shape how we build our product. You ll: Line-manage up to 10 engineers through monthly 1:1s, coaching and progression support, helping them grow into confident, high-performing problem solvers rather than simple executors of requirements Partner closely with product managers to understand client value, anticipating needs and shaping the technical approach before problems arise Write, review and champion clear, pragmatic technical specifications that align with product goals Guide engineering standards and architectural decisions that balance scalability with speed Collaborate with other engineering managers and technical leads to deliver cohesive, cross-functional outcomes Work across multiple teams across our Adoption Pillar (building and supporting capability that will help us attract and retain new and existing clients). Ensure engineering alignment, shared standards, and cohesive delivery across our platform / products. Contribute to technical discussions and support engineers in finding sustainable, scalable solutions We re growing quickly and work on a cross functional basis. Sometimes you ll need to challenge convention, make pragmatic trade-offs and stay comfortable when things aren t fully defined. We don t separate product and engineering we work as one team, solving problems together. This role isn t about simply running ceremonies agile facilitation rotates among engineers. Your focus is technical clarity, people growth and delivering meaningful product impact through collaboration and supporting informed engineering decisions. Your Responsibilities Own the end-to-end delivery of the engineering roadmap, ensuring work is well defined, prioritised and shipped predictably. Optimise delivery velocity and flow, improving how the team plans, scopes and executes work without sacrificing quality. Proactively identify, surface and remove blockers and risks, whether technical, organisational or product-related. Own resource and capacity planning for the team, including skills coverage, workload balance, hiring needs and succession planning. Set and maintain high engineering standards across code quality, performance, security, observability and operational resilience. Act as the technical escalation point for complex delivery challenges and architectural trade-offs. You won t be expected to regularly write code, but you will be expected to understand the architecture deeply enough to support engineers. Support incident response and production issues when required, ensuring learnings translate into concrete platform and process improvements. Develop engineers through coaching, feedback and structured growth, building a high-trust, high-accountability, cross functional and team culture. In a perfect world, we d hire someone who has: Several years experience managing software engineers and have previously worked as a hands-on developer (ideally at a senior or staff level before moving into management) You ve helped teams evolve from delivery-focused to outcome-driven, developing high-performing engineering cultures You ve worked in a start-up/scale-up or product-focused environment where delivery pace and pragmatism matter You re proactive, technically fluent and confident writing and reviewing specs, proposals and architecture decisions You think in systems, connecting engineering choices directly to product outcomes You collaborate instinctively product vs. engineering vs everyone else isn t how you operate You lead with context, empathy and trust, helping your team move fast without chaos You re comfortable influencing across teams and shaping the technical direction of the product You thrive in ambiguity and see change as an opportunity to learn and improve Who are you? You ll have experience leading teams through meaningful growth or change, whether scaling a product, evolving an architecture, or leveling up engineering maturity. Are commercially aware, understanding how engineering decisions directly impact revenue, user experience and time to value. Have worked closely with clients, partners or previously been part of a client-facing team, and value fast feedback loops. Are comfortable operating between strategy and delivery, zooming out when needed but never losing sight of execution. Communicate with clarity, calm and credibility, especially when things are uncertain or under pressure. Prefer outcomes over process, and are suspicious of ceremony for its own sake. Are happy getting into the real-world detail when required, even when that means rolling up your sleeves. Build psychological safety and accountability in equal measure. Enjoy learning, sharing context and making the people around you better. Our interview process We think it s important to have an open and transparent process. The process might vary slightly depending on role and level but here s what to expect: Initial screening call with our People Experience team Engineering and leadership interview with our Lead Engineering Manager and one other Engineering Manager Product partnership interviews with the our Commercial Director and Product Lead Informal group session with 3 to 5 engineers that you would line-manage or work closely with Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in our work. If we can make preparations to make sure you have a positive interview experience, please let us know. As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.
Introduction SymphonyAI Financial Services is seeking a Senior Product Manager (AI First) to lead the product vision and roadmap for our Sensa Investigation - the central case management, workflow, and analyst experience layer across our financial crime and compliance portfolio (ie., AML Transaction Monitoring, KYC, Sanctions, Fraud and extending across the Compliance and Risk framework). This role is ideal for a hands on, AI native product leader who deeply understands financial crime investigations and disclosures, and is excited to re imagine the end to end investigation lifecycle using AI and Agentic AI - from alert triage and case creation through investigation, collaboration, decisioning, disclosure/reporting, and post case learning. You will own the product strategy for Sensa Investigation, define and deliver an AI first analyst experience, and drive cross functional execution with engineering, design, data science, go to market teams, and customers. Job Description Key Responsibilities Product Vision & Strategy Define and continuously refine the product vision, strategy, and multi year roadmap for Sensa Investigation as the core investigation and case management platform for SymphonyAI Financial Services. Develop a clear AI first and Agentic AI strategy for investigations, spanning intelligent alert triage, dynamic case assembly, automated evidence gathering, recommended actions, draft decisions, and disclosures. Translate market trends, regulatory developments, and customer feedback into a cohesive, differentiated product strategy that aligns with SymphonyAI's platform and portfolio direction. Define the role of Sensa Investigation within the overall product suite (screening, monitoring, KYC/CDD, fraud, market surveillance, customer risk rating, entity resolution, etc.) and ensure tight product integration. Domain & Customer Leadership Act as a domain expert and trusted partner to our customers on AML TM, KYC, Sanctions, Fraud, and Financial Crime investigations - including typologies, investigative workflows, adverse media, escalation rules, quality assurance, and governance. Deeply understand investigation and case management processes (e.g., Level 1 / Level 2 / Level 3 investigations, referrals, escalations, quality checks, audit, closure, SAR/STR/SMR filing, regulatory disclosures, and post case reviews). Engage regularly with compliance officers, investigation teams, operations leaders, and technology stakeholders at Tier 1 and Tier 2 financial institutions to understand pain points and validate concepts. Maintain a strong understanding of global regulations and expectations impacting investigations (e.g., BSA/AML, FATF, OFAC, EU AML directives, sanctions regimes, fraud and consumer protection regs, surveillance regulations). AI & Agentic AI Productization Partner with AI/ML and data science teams to define AI powered investigation capabilities, including: Intelligent case creation, clustering, and prioritization. Agent driven evidence gathering across internal and external data sources. AI copilots for investigators (guided investigations, recommended next steps, narrative generation). Automated/draft disclosures and regulatory reports (e.g., SAR/STR narratives, supporting documentation, decision rationales). Continuous learning from case outcomes, QA feedback, and regulatory changes. Define Agentic AI patterns and use cases for autonomous or semi autonomous workflows (e.g., auto closure of low risk alerts, pre investigation triage, periodic review workflows, negative news investigations). Own the balance between AI innovation, explainability, controls, and regulatory defensibility - ensuring all AI driven features meet standards for transparency, auditability, and human in the loop oversight. Collaborate with platform and engineering teams to align Sensa Investigation capabilities with the underlying AI platform, data fabric, ontologies, and workflow engines. Product Execution & Delivery Translate strategy into clear, prioritized product roadmaps, epics, and user stories with crisp acceptance criteria and measurable outcomes. Lead backlog grooming, sprint planning, and release scoping in close partnership with engineering, UX, and data science. Drive the end to end product lifecycle - from concept and discovery through design, build, test, launch, and iterative improvement. Collaborate with UX to design intuitive, high performance analyst and manager experiences - dashboards, queues, case views, timelines, evidence workspaces, investigation notebooks, and reporting. Ensure the product meets the needs of complex enterprise deployments - including multi jurisdiction and multi business unit operations, configurable workflows, permissions, data residency, and extensibility. Stakeholder & Go To Market Collaboration Partner with Sales, Customer Success, and Solutions teams to support strategic opportunities, customer workshops, RFP responses, and demos. Own the pricing, packaging, ROI narrative and competitive differentiation, ultimately driving revenue growth. Provide product expertise and positioning to Marketing for messaging, collateral, and thought leadership (whitepapers, webinars, conference talks). Work closely with Implementation and Professional Services teams to ensure that Sensa Investigation is deployable, configurable, and scalable in real world environments. Define and track product KPIs and customer value metrics (e.g., case handling time, investigation quality, consistency of decisions, SAR/NFA mix, productivity uplift, AI adoption and impact). What Success Looks Like (First 12-18 Months) A clear, multi release roadmap for Sensa Investigation that is understood and endorsed by internal stakeholders and key customers. Delivery of high impact AI and Agentic AI features that demonstrably improve investigation efficiency, quality, and consistency. Strong customer adoption and satisfaction, with Sensa Investigation recognized as the primary console and workflow engine for investigators across multiple domains. Documented value stories and case studies around productivity gains, improved disclosure quality, and risk outcomes enabled by the platform. A clear feedback and learning loop between customers, engineering, and AI teams that continuously improves both product capabilities and underlying models. Candidate Profile Experience 7+ years of product management experience, with significant time in financial services, regtech, or fintech, ideally focused on financial crime or compliance products. Deep practical exposure to case management and investigations workflows in one or more of the following domains: AML transaction monitoring and investigations KYC/CDD and periodic reviews Sanctions and name screening investigations Fraud investigations (payments, cards, digital channels) Trade/market surveillance or conduct risk investigations Experience building and shipping AI powered enterprise products, preferably involving intelligent workflows, recommendations, copilots, or autonomous/agentic components. Proven track record of driving complex B2B or SaaS products from concept to successful market adoption across multiple releases. Experience working with global banks, broker dealers, insurers, or large fintechs, understanding their governance, risk, compliance, and technology landscapes. Skills & Competencies AI First Product Mindset: Ability to think from first principles about how AI and Agentic AI can reshape the investigation lifecycle, not just add point features. Comfort working with LLMs, ML models, retrieval systems, and orchestration frameworks, and translating these into user facing capabilities and requirements. Domain Depth in Investigations & Disclosures: Strong understanding of how investigators work day to day: data they consume, tools they use, pain points in existing case management and workflow tools. Familiarity with the end to end disclosure lifecycle (e.g., SAR/STR narrative standards, supporting documentation, internal approvals, regulatory expectations around timeliness and quality). Product Leadership & Execution: Demonstrated ability to own a product area end to end, set direction, and lead cross functional teams. Strong skills in requirements discovery, prioritization, trade off decisions, and stakeholder management. Data driven decision maker, comfortable with defining metrics, experiments, and success criteria. User Centric & Design Oriented: Passion for creating best in class analyst and case manager experiences that reduce friction, cognitive load, and operational risk. Ability to work closely with UX to turn complex workflows into simple, powerful, and intuitive experiences. Communication & Influence: Excellent written and verbal communication skills, including the ability to explain AI driven features and constraints in business terms to non technical stakeholders. Comfortable presenting to executives, regulators, and senior compliance stakeholders, as well as leading detailed working sessions with investigators and operations teams. Education Bachelor's degree in Computer Science, Engineering, Data Science, Business, or related field. Nice to Have . click apply for full job details
Jan 06, 2026
Full time
Introduction SymphonyAI Financial Services is seeking a Senior Product Manager (AI First) to lead the product vision and roadmap for our Sensa Investigation - the central case management, workflow, and analyst experience layer across our financial crime and compliance portfolio (ie., AML Transaction Monitoring, KYC, Sanctions, Fraud and extending across the Compliance and Risk framework). This role is ideal for a hands on, AI native product leader who deeply understands financial crime investigations and disclosures, and is excited to re imagine the end to end investigation lifecycle using AI and Agentic AI - from alert triage and case creation through investigation, collaboration, decisioning, disclosure/reporting, and post case learning. You will own the product strategy for Sensa Investigation, define and deliver an AI first analyst experience, and drive cross functional execution with engineering, design, data science, go to market teams, and customers. Job Description Key Responsibilities Product Vision & Strategy Define and continuously refine the product vision, strategy, and multi year roadmap for Sensa Investigation as the core investigation and case management platform for SymphonyAI Financial Services. Develop a clear AI first and Agentic AI strategy for investigations, spanning intelligent alert triage, dynamic case assembly, automated evidence gathering, recommended actions, draft decisions, and disclosures. Translate market trends, regulatory developments, and customer feedback into a cohesive, differentiated product strategy that aligns with SymphonyAI's platform and portfolio direction. Define the role of Sensa Investigation within the overall product suite (screening, monitoring, KYC/CDD, fraud, market surveillance, customer risk rating, entity resolution, etc.) and ensure tight product integration. Domain & Customer Leadership Act as a domain expert and trusted partner to our customers on AML TM, KYC, Sanctions, Fraud, and Financial Crime investigations - including typologies, investigative workflows, adverse media, escalation rules, quality assurance, and governance. Deeply understand investigation and case management processes (e.g., Level 1 / Level 2 / Level 3 investigations, referrals, escalations, quality checks, audit, closure, SAR/STR/SMR filing, regulatory disclosures, and post case reviews). Engage regularly with compliance officers, investigation teams, operations leaders, and technology stakeholders at Tier 1 and Tier 2 financial institutions to understand pain points and validate concepts. Maintain a strong understanding of global regulations and expectations impacting investigations (e.g., BSA/AML, FATF, OFAC, EU AML directives, sanctions regimes, fraud and consumer protection regs, surveillance regulations). AI & Agentic AI Productization Partner with AI/ML and data science teams to define AI powered investigation capabilities, including: Intelligent case creation, clustering, and prioritization. Agent driven evidence gathering across internal and external data sources. AI copilots for investigators (guided investigations, recommended next steps, narrative generation). Automated/draft disclosures and regulatory reports (e.g., SAR/STR narratives, supporting documentation, decision rationales). Continuous learning from case outcomes, QA feedback, and regulatory changes. Define Agentic AI patterns and use cases for autonomous or semi autonomous workflows (e.g., auto closure of low risk alerts, pre investigation triage, periodic review workflows, negative news investigations). Own the balance between AI innovation, explainability, controls, and regulatory defensibility - ensuring all AI driven features meet standards for transparency, auditability, and human in the loop oversight. Collaborate with platform and engineering teams to align Sensa Investigation capabilities with the underlying AI platform, data fabric, ontologies, and workflow engines. Product Execution & Delivery Translate strategy into clear, prioritized product roadmaps, epics, and user stories with crisp acceptance criteria and measurable outcomes. Lead backlog grooming, sprint planning, and release scoping in close partnership with engineering, UX, and data science. Drive the end to end product lifecycle - from concept and discovery through design, build, test, launch, and iterative improvement. Collaborate with UX to design intuitive, high performance analyst and manager experiences - dashboards, queues, case views, timelines, evidence workspaces, investigation notebooks, and reporting. Ensure the product meets the needs of complex enterprise deployments - including multi jurisdiction and multi business unit operations, configurable workflows, permissions, data residency, and extensibility. Stakeholder & Go To Market Collaboration Partner with Sales, Customer Success, and Solutions teams to support strategic opportunities, customer workshops, RFP responses, and demos. Own the pricing, packaging, ROI narrative and competitive differentiation, ultimately driving revenue growth. Provide product expertise and positioning to Marketing for messaging, collateral, and thought leadership (whitepapers, webinars, conference talks). Work closely with Implementation and Professional Services teams to ensure that Sensa Investigation is deployable, configurable, and scalable in real world environments. Define and track product KPIs and customer value metrics (e.g., case handling time, investigation quality, consistency of decisions, SAR/NFA mix, productivity uplift, AI adoption and impact). What Success Looks Like (First 12-18 Months) A clear, multi release roadmap for Sensa Investigation that is understood and endorsed by internal stakeholders and key customers. Delivery of high impact AI and Agentic AI features that demonstrably improve investigation efficiency, quality, and consistency. Strong customer adoption and satisfaction, with Sensa Investigation recognized as the primary console and workflow engine for investigators across multiple domains. Documented value stories and case studies around productivity gains, improved disclosure quality, and risk outcomes enabled by the platform. A clear feedback and learning loop between customers, engineering, and AI teams that continuously improves both product capabilities and underlying models. Candidate Profile Experience 7+ years of product management experience, with significant time in financial services, regtech, or fintech, ideally focused on financial crime or compliance products. Deep practical exposure to case management and investigations workflows in one or more of the following domains: AML transaction monitoring and investigations KYC/CDD and periodic reviews Sanctions and name screening investigations Fraud investigations (payments, cards, digital channels) Trade/market surveillance or conduct risk investigations Experience building and shipping AI powered enterprise products, preferably involving intelligent workflows, recommendations, copilots, or autonomous/agentic components. Proven track record of driving complex B2B or SaaS products from concept to successful market adoption across multiple releases. Experience working with global banks, broker dealers, insurers, or large fintechs, understanding their governance, risk, compliance, and technology landscapes. Skills & Competencies AI First Product Mindset: Ability to think from first principles about how AI and Agentic AI can reshape the investigation lifecycle, not just add point features. Comfort working with LLMs, ML models, retrieval systems, and orchestration frameworks, and translating these into user facing capabilities and requirements. Domain Depth in Investigations & Disclosures: Strong understanding of how investigators work day to day: data they consume, tools they use, pain points in existing case management and workflow tools. Familiarity with the end to end disclosure lifecycle (e.g., SAR/STR narrative standards, supporting documentation, internal approvals, regulatory expectations around timeliness and quality). Product Leadership & Execution: Demonstrated ability to own a product area end to end, set direction, and lead cross functional teams. Strong skills in requirements discovery, prioritization, trade off decisions, and stakeholder management. Data driven decision maker, comfortable with defining metrics, experiments, and success criteria. User Centric & Design Oriented: Passion for creating best in class analyst and case manager experiences that reduce friction, cognitive load, and operational risk. Ability to work closely with UX to turn complex workflows into simple, powerful, and intuitive experiences. Communication & Influence: Excellent written and verbal communication skills, including the ability to explain AI driven features and constraints in business terms to non technical stakeholders. Comfortable presenting to executives, regulators, and senior compliance stakeholders, as well as leading detailed working sessions with investigators and operations teams. Education Bachelor's degree in Computer Science, Engineering, Data Science, Business, or related field. Nice to Have . click apply for full job details
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Jan 06, 2026
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Overview As a Senior Integration Engineer, you'll lead the design, deployment, and support of integration solutions between Clinisys applications and customer systems. This customer-facing role requires strong technical expertise in HL7, integration engines, and software development, along with leadership in project delivery, stakeholder engagement, and continuous improvement. Key Responsibilities Integration & Project Delivery Lead integration design, build, testing, and validation for Clinisys LIMS implementations. Collaborate with customers to understand workflows and configure solutions that meet clinical and operational needs. Manage and facilitate customer meetings to agree designs, demonstrate functionality, and deliver training. Maintain project documentation and communicate risks/issues to the Project Manager. Support transition to Service Desk and ensure smooth go-live. Support & Training Provide 4th line support and escalation management for integration-related issues. Deliver training for pathology system users. Support Sales and Marketing with product demonstrations. Development & Leadership Develop interfaces to third-party systems and contribute to product enhancements. Recommend improvements based on customer feedback and industry trends. Participate in product review processes, including defect and enhancement assessments. Attend domain-related meetings to stay current and share insights. Team & Operational Leadership Support resource planning, workload balancing, and absence management. Advocate for quality improvement initiatives and contribute to team knowledge sharing. Ensure compliance with Clinisys policies and NHS integration standards. Requirements Essential Bachelor's degree or equivalent experience. Minimum 5 years' experience in healthcare integration, ideally within the NHS. Rhapsody Associate Certification (Professional/Expert preferred). Strong HL7 knowledge (v2.3-v2.5), including ADT, ORU, ORM messages. Experience with ADT/PAS, Order Comms, Results interfaces. Networking skills (TCP/IP, firewall configuration). Excellent communication, stakeholder management, and problem-solving skills. Ability to work independently and lead within project teams. Full UK driving licence and willingness to travel. Desirable Experience with FHIR and API-based integrations. WinPath and UK/NHS lab workflow knowledge. Technical skills in JavaScript, Java, .NET. Experience with coding systems and integration tools. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Jan 06, 2026
Full time
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Overview As a Senior Integration Engineer, you'll lead the design, deployment, and support of integration solutions between Clinisys applications and customer systems. This customer-facing role requires strong technical expertise in HL7, integration engines, and software development, along with leadership in project delivery, stakeholder engagement, and continuous improvement. Key Responsibilities Integration & Project Delivery Lead integration design, build, testing, and validation for Clinisys LIMS implementations. Collaborate with customers to understand workflows and configure solutions that meet clinical and operational needs. Manage and facilitate customer meetings to agree designs, demonstrate functionality, and deliver training. Maintain project documentation and communicate risks/issues to the Project Manager. Support transition to Service Desk and ensure smooth go-live. Support & Training Provide 4th line support and escalation management for integration-related issues. Deliver training for pathology system users. Support Sales and Marketing with product demonstrations. Development & Leadership Develop interfaces to third-party systems and contribute to product enhancements. Recommend improvements based on customer feedback and industry trends. Participate in product review processes, including defect and enhancement assessments. Attend domain-related meetings to stay current and share insights. Team & Operational Leadership Support resource planning, workload balancing, and absence management. Advocate for quality improvement initiatives and contribute to team knowledge sharing. Ensure compliance with Clinisys policies and NHS integration standards. Requirements Essential Bachelor's degree or equivalent experience. Minimum 5 years' experience in healthcare integration, ideally within the NHS. Rhapsody Associate Certification (Professional/Expert preferred). Strong HL7 knowledge (v2.3-v2.5), including ADT, ORU, ORM messages. Experience with ADT/PAS, Order Comms, Results interfaces. Networking skills (TCP/IP, firewall configuration). Excellent communication, stakeholder management, and problem-solving skills. Ability to work independently and lead within project teams. Full UK driving licence and willingness to travel. Desirable Experience with FHIR and API-based integrations. WinPath and UK/NHS lab workflow knowledge. Technical skills in JavaScript, Java, .NET. Experience with coding systems and integration tools. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
We are seeking an experienced Project Manager to deliver a large-scale automation and systems retrofit within a live operational facility. The assignment involves managing complex engineering upgrades while maintaining ongoing operations. This role is delivery-focused and requires extensive coordination during planned shutdowns, weekend works, and system cutovers. Key Responsibilities Lead delivery of automation and engineering retrofit works in a live environment Plan and execute weekend and shutdown activities Coordinate vendors, engineering teams, and site stakeholders Manage scope, programme, cost, and project risks Oversee installation, testing, commissioning, and handover Ensure safe execution of high-risk works Provide clear reporting and escalation to senior stakeholders Candidate Profile Strong project management experience in automation, material handling, or industrial engineering Demonstrated success delivering projects in live operational sites Comfortable working extended hours, weekends, and high-pressure cutovers Technically aware with the ability to manage multidisciplinary teams Excellent communication and stakeholder management skills
Jan 06, 2026
Contractor
We are seeking an experienced Project Manager to deliver a large-scale automation and systems retrofit within a live operational facility. The assignment involves managing complex engineering upgrades while maintaining ongoing operations. This role is delivery-focused and requires extensive coordination during planned shutdowns, weekend works, and system cutovers. Key Responsibilities Lead delivery of automation and engineering retrofit works in a live environment Plan and execute weekend and shutdown activities Coordinate vendors, engineering teams, and site stakeholders Manage scope, programme, cost, and project risks Oversee installation, testing, commissioning, and handover Ensure safe execution of high-risk works Provide clear reporting and escalation to senior stakeholders Candidate Profile Strong project management experience in automation, material handling, or industrial engineering Demonstrated success delivering projects in live operational sites Comfortable working extended hours, weekends, and high-pressure cutovers Technically aware with the ability to manage multidisciplinary teams Excellent communication and stakeholder management skills
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Jan 05, 2026
Full time
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Principle Engineer Department: Engineering Employment Type: Full Time Location: Cardiff Description In 2002, we became the first insurance comparison site. Our purpose? To make the process of managing your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that also include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! We're looking for a Principal Software Engineer who thrives on organisational influence and technical mentorship to tackle our most ambiguous, high-leverage problems that shape the future of our business. You'll operate with near-complete autonomy and accountability, delivering solutions that require mastery of large-scale, distributed systems. As a Principal Software Engineer at Confused, you will be the technical leader and strategic voice for an entire vertical or a significant cross-cutting area of our business. You will be responsible for defining the long-term technical vision, shaping architecture, and driving execution across multiple teams to achieve strategic, company-wide impact, ensuring our systems and processes are world-class, scalable, and aligned with Confused and RVU's business goals. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will be mentoring and pairing with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What you'll be doing Strategic Technical Leadership & Expertise Define the vision: Own and articulate the long-term technical vision and architectural strategy. Drive strategic impact: Identify and execute high-leverage technical initiatives (impacting a vertical or the entire organisation) that directly translate into measurable business growth or significant operational efficiency gains. Architectural stewardship: Design, govern, and audit the most complex and critical systems, ensuring they are scalable, resilient, and maintainable over a multi-year horizon. Technical evolution: Continuously evaluate new tools, technologies, and paradigms, making strategic recommendations to adopt or deprecate them to keep our engineering ecosystem best-in-class. Leadership & Influence Organisational influence: Influence and align engineering and product strategy across multiple teams and business units Mentorship & coaching: Act as a principal mentor and coach to all engineers, elevating the technical expertise and standards across the entire engineering organisation. Conflict resolution: Resolve the most high-stakes, cross-team technical and non-technical conflicts, building consensus among senior stakeholders. Communication: Communicate complex technical decisions and their strategic implications to leadership and non-technical audiences effectively. Delivery & Execution Autonomy & accountability: Operate with complete autonomy on high-impact objectives, holding yourself and adjacent teams accountable for long-term success. Best practice champion: Define, implement, and enforce best-in-class software practices, operational excellence, and quality standards (e.g., CI/CD, production readiness, testing). Risk management: Proactively identify and mitigate significant technical debt, security risks, and operational vulnerabilities that could pose a threat to the business's long-term health. What we're looking for Excellent understanding of Cloud technologies, and their application to solve problems such as Event/Data Ingestion and 3rd Party API Integrations. As well as a strong appreciation of A/B Testing, Monitoring and DevOps principles. Deep technical knowledge across modern frameworks (Go, React, .Net, Python), capable of solving undefined, novel, or highly complex problems within a major domain area. Extensive experience designing, deploying, and maintaining large-scale, distributed systems and can manage the infrastructure and scalability strategy across multiple teams. Define what "Production Ready" means, ensuring security, resilience, and operational excellence. You are a gifted communicator who can translate technical complexity into strategic business context, influencing senior leaders and peers effectively. Actively mentor and sponsor senior talent, elevating engineering capability and culture across large parts of the business. Proven ability to manage organisational change, driving large-scale programs from ambiguous conception through to successful, measurable strategic impact. Identify the most critical problems, develop the solution, and execute it without explicit direction. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work scheme Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
Jan 05, 2026
Full time
Principle Engineer Department: Engineering Employment Type: Full Time Location: Cardiff Description In 2002, we became the first insurance comparison site. Our purpose? To make the process of managing your insurance, utilities or personal finances as easy as possible. We're part of RVU. A group of online brands that also include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. is at the cutting edge of the FinTech industry, so we're always looking for extraordinary talent. If you love what you do, get in touch today! We're looking for a Principal Software Engineer who thrives on organisational influence and technical mentorship to tackle our most ambiguous, high-leverage problems that shape the future of our business. You'll operate with near-complete autonomy and accountability, delivering solutions that require mastery of large-scale, distributed systems. As a Principal Software Engineer at Confused, you will be the technical leader and strategic voice for an entire vertical or a significant cross-cutting area of our business. You will be responsible for defining the long-term technical vision, shaping architecture, and driving execution across multiple teams to achieve strategic, company-wide impact, ensuring our systems and processes are world-class, scalable, and aligned with Confused and RVU's business goals. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will be mentoring and pairing with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What you'll be doing Strategic Technical Leadership & Expertise Define the vision: Own and articulate the long-term technical vision and architectural strategy. Drive strategic impact: Identify and execute high-leverage technical initiatives (impacting a vertical or the entire organisation) that directly translate into measurable business growth or significant operational efficiency gains. Architectural stewardship: Design, govern, and audit the most complex and critical systems, ensuring they are scalable, resilient, and maintainable over a multi-year horizon. Technical evolution: Continuously evaluate new tools, technologies, and paradigms, making strategic recommendations to adopt or deprecate them to keep our engineering ecosystem best-in-class. Leadership & Influence Organisational influence: Influence and align engineering and product strategy across multiple teams and business units Mentorship & coaching: Act as a principal mentor and coach to all engineers, elevating the technical expertise and standards across the entire engineering organisation. Conflict resolution: Resolve the most high-stakes, cross-team technical and non-technical conflicts, building consensus among senior stakeholders. Communication: Communicate complex technical decisions and their strategic implications to leadership and non-technical audiences effectively. Delivery & Execution Autonomy & accountability: Operate with complete autonomy on high-impact objectives, holding yourself and adjacent teams accountable for long-term success. Best practice champion: Define, implement, and enforce best-in-class software practices, operational excellence, and quality standards (e.g., CI/CD, production readiness, testing). Risk management: Proactively identify and mitigate significant technical debt, security risks, and operational vulnerabilities that could pose a threat to the business's long-term health. What we're looking for Excellent understanding of Cloud technologies, and their application to solve problems such as Event/Data Ingestion and 3rd Party API Integrations. As well as a strong appreciation of A/B Testing, Monitoring and DevOps principles. Deep technical knowledge across modern frameworks (Go, React, .Net, Python), capable of solving undefined, novel, or highly complex problems within a major domain area. Extensive experience designing, deploying, and maintaining large-scale, distributed systems and can manage the infrastructure and scalability strategy across multiple teams. Define what "Production Ready" means, ensuring security, resilience, and operational excellence. You are a gifted communicator who can translate technical complexity into strategic business context, influencing senior leaders and peers effectively. Actively mentor and sponsor senior talent, elevating engineering capability and culture across large parts of the business. Proven ability to manage organisational change, driving large-scale programs from ambiguous conception through to successful, measurable strategic impact. Identify the most critical problems, develop the solution, and execute it without explicit direction. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work scheme Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
Principal Engineer Department: Engineering Employment Type: Full Time Location: London Description Hybrid: 2 days per week in-office. Location: Tower Bridge (once per month to Fleet). About Tempcover: Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We've sold millions of policies that have helped drivers get where they need to go, but we're not finished there. We're growing our team to help us continue in that mission. If you are extraordinary at what you do and want to be a part of a rapidly growing business at the cutting edge of the Insurtech industry, we would love to hear from you. Tempcover is investing heavily in modernising our technology to power the next growth phase of our business. We are looking for a Principal Engineer who can bring a depth and breadth of experience to help shape this journey; working in a role with a high level of ownership, empowerment, impact and mentorship. Each engineer plays an integral role in the development, delivery, maintenance, and support of our insurance-based systems, both public-facing and internal. We are looking for a Principal Engineer to serve as the technical anchor for our organization. In this high-impact role, you will move beyond individual contribution to shape the future of our technology. You will unify multiple teams towards a technical strategy together with our long-term company vision. What you'll be doing: You will set the new standard for large-scale system architecture. You will lead by example, personally designing and delivering high quality code which builds systems that are resilient, scalable, and observable, ensuring they can handle our next phase of growth. You will lead the evolution of our platform and will act as the bridge between technical estate and business requirements, ensuring stakeholders understand the "why" behind technical decisions and tradeoffs, and helping engineers understand how we can get there. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will be mentoring and pairing with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What we're looking for Experience of having worked on, and led, modernization initiatives, using techniques like the Strangler Fig The highest level of proficiency designing, developing, operating and improving highly observable applications using Golang and other modern languages Deep understanding of AWS and AWS products like Lambdas, DynamoDB, etc but also comfortable or with tracked experience in Azure and Azure devops Knowledge of containerisation and IaC (Terraform, Pulumi, SST) Experience with technologies like Cloudflare or similar A solid understanding of development methodologies and design patterns Proficiency with C# ASP.NET, .Net Core are a plus React, Typescript, Astro, NodeJS are also a nice to have What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
Jan 05, 2026
Full time
Principal Engineer Department: Engineering Employment Type: Full Time Location: London Description Hybrid: 2 days per week in-office. Location: Tower Bridge (once per month to Fleet). About Tempcover: Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We've sold millions of policies that have helped drivers get where they need to go, but we're not finished there. We're growing our team to help us continue in that mission. If you are extraordinary at what you do and want to be a part of a rapidly growing business at the cutting edge of the Insurtech industry, we would love to hear from you. Tempcover is investing heavily in modernising our technology to power the next growth phase of our business. We are looking for a Principal Engineer who can bring a depth and breadth of experience to help shape this journey; working in a role with a high level of ownership, empowerment, impact and mentorship. Each engineer plays an integral role in the development, delivery, maintenance, and support of our insurance-based systems, both public-facing and internal. We are looking for a Principal Engineer to serve as the technical anchor for our organization. In this high-impact role, you will move beyond individual contribution to shape the future of our technology. You will unify multiple teams towards a technical strategy together with our long-term company vision. What you'll be doing: You will set the new standard for large-scale system architecture. You will lead by example, personally designing and delivering high quality code which builds systems that are resilient, scalable, and observable, ensuring they can handle our next phase of growth. You will lead the evolution of our platform and will act as the bridge between technical estate and business requirements, ensuring stakeholders understand the "why" behind technical decisions and tradeoffs, and helping engineers understand how we can get there. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will be mentoring and pairing with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What we're looking for Experience of having worked on, and led, modernization initiatives, using techniques like the Strangler Fig The highest level of proficiency designing, developing, operating and improving highly observable applications using Golang and other modern languages Deep understanding of AWS and AWS products like Lambdas, DynamoDB, etc but also comfortable or with tracked experience in Azure and Azure devops Knowledge of containerisation and IaC (Terraform, Pulumi, SST) Experience with technologies like Cloudflare or similar A solid understanding of development methodologies and design patterns Proficiency with C# ASP.NET, .Net Core are a plus React, Typescript, Astro, NodeJS are also a nice to have What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.