Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton Onsite Up to £32,000 Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied click apply for full job details
Jan 06, 2026
Full time
Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider Southampton Onsite Up to £32,000 Feb/March start This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied click apply for full job details
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Jan 06, 2026
Full time
Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting as the go-to escalation point for complex issues Managing core client infrastructure and cloud environments Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity. Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM. Provide and present clients with centralized services reports and cybersecurity reviews. Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting. Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities. Mentor and provide technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line / Senior Engineer role within an MSP environment Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune Excellent understanding of networking, firewalls, VPNs, and Windows Server environments Experience with RMM tools, security platforms, and endpoint management Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask Strong troubleshooting, analytical, and communication skills Ability to work independently and collaboratively across teams Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries Play a key role in strategic projects and continuous improvement initiatives Access ongoing training, certifications, and professional development opportunities Be part of a company that values reliability, security, and delivering excellent customer service
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
Jan 06, 2026
Full time
Overview Ready to take your IT career to the next level? A leading global private equity firm with a strong track record of backing and scaling high-growth companies across Europe and North America is seeking an IT Support Engineer for its London office. With billions in assets under management and a reputation for building lasting partnerships with innovative businesses, the organisation is recognised for its agile approach to investment and commitment to fostering growth across diverse industries. This role offers the opportunity to deliver 1st and 2nd line IT support to a dynamic user base, while collaborating with teams across European offices and the US. It's a chance to take ownership of technical support, strengthen end-user relationships, and contribute to strategic IT projects in a fast-growing global environment. Looking for an opportunity to grow with a world-class investment leader? Apply now! Responsibilities Provide hands-on 1st and 2nd line support across laptops, desktops, and mobile devices (primarily Windows, with some Mac OS exposure) Troubleshoot and resolve Microsoft Office 365, Intune, and endpoint issues confidently and efficiently Support users in London and Europe while collaborating with US IT teams for seamless operations Manage user accounts, hardware setup, application support, and day-to-day troubleshooting with a customer-first mindset Proactively identify and implement improvements, bringing your ideas and solutions forward Get involved in IT projects and process improvement initiatives as the firm evolves Requirements 5+ years of IT Support experience (industry background flexible: finance, legal, professional services, or elsewhere) Solid knowledge of Microsoft Office 365, Intune, and endpoint troubleshooting Exposure to Mac OS is a plus Strong communication skills and a passion for delivering exceptional support A proactive, problem-solving mindset with the ability to work independently Eagerness to grow in a high-performing environment while supporting senior stakeholders Benefits Opportunity to take ownership and build strong internal relationships Get involved in interesting projects and continuous improvements A collaborative, high-calibre environment within private equity Scope to expand your skillset and career within a growing global firm Discretionary bonus Private healthcare Location Central London - on-site Salary £50-60k
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 04, 2026
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer , where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management (IAM) EC2, VPC, Storage Hub, Route 53 Security Hub Backup, Elastic DR We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Jan 01, 2026
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and solutions. Provide technical assistance to on-going projects and the transition of new customers when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines, VNET, EFS, Route 53 Security Center Backup, ASR, ANF AWS Identity Access Management (IAM) EC2, VPC, Storage Hub, Route 53 Security Hub Backup, Elastic DR We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Workplace Engineer (End User Computing) Location: UK - London, UK - Birmingham, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham Job-ID: 215139 Contract type: Standard Business Unit: IT Consulting Life on the team At Computacenter, our people are our power. You'll be joining over 1,000 expert practitioners within our Group Professional Services division - a community driven by collaboration, technical excellence, and a passion for solving real-world challenges. As part of our Engineering Practice, you'll be at the forefront of delivering modern workplace solutions for our customers. Whether you're deep in configuration, presenting technical strategies, or rolling out new tools to end users, you'll be backed by a supportive team and an environment where your ideas and growth truly matter. We champion continuous learning, professional development, and working with some of the most respected brands and technologies in the world. With us, you won't just keep up - you'll stay ahead. What you'll do As a Workplace Engineer, you'll be instrumental in designing, deploying, and supporting modern end-user computing solutions across a variety of environments. Here's what you'll get stuck into: Deliver 2nd and 3rd line support for devices including laptops, desktops, tablets, and mobiles Implement and configure enterprise-scale Android, Apple, and Windows device environments Manage software deployments via Jamf, Intune, Workspace ONE, and Microsoft Endpoint Configuration Manager Script solutions and automate tasks using PowerShell and similar tools Act as a Subject Matter Expert (SME) for End User Computing and Modern Management strategies Collaborate in customer workshops and technical meetings to influence and guide outcomes Proactively identify risks and recommend mitigation strategies Consistently apply Computacenter's proven methodologies to ensure quality and consistency across every project What you'll need We're looking for someone who lives and breathes EUC technology. You'll thrive in this role if you bring: Strong knowledge of Windows 11, Microsoft 365 workloads, and endpoint technologies Proven experience in managing and deploying using tools such as Intune, MECM (SCCM), and Jamf Hands-on experience with Apple Business Manager, Knox Mobile Enrollment, and macOS in the enterprise Familiarity with Entra ID (formerly Azure AD), Group Policy, Conditional Access, and M365 Apps for Enterprise Solid scripting skills, especially in PowerShell A customer-first mindset with excellent communication skills - technical and non-technical alike Certifications such as Jamf Pro, AZ-104, MS-900, or MD-101 (or you're actively working towards them!) At Computacenter, your expertise powers the future of the workplace. Ready to make an impact? Apply today and be part of something bigger.
Jan 01, 2026
Full time
Workplace Engineer (End User Computing) Location: UK - London, UK - Birmingham, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham Job-ID: 215139 Contract type: Standard Business Unit: IT Consulting Life on the team At Computacenter, our people are our power. You'll be joining over 1,000 expert practitioners within our Group Professional Services division - a community driven by collaboration, technical excellence, and a passion for solving real-world challenges. As part of our Engineering Practice, you'll be at the forefront of delivering modern workplace solutions for our customers. Whether you're deep in configuration, presenting technical strategies, or rolling out new tools to end users, you'll be backed by a supportive team and an environment where your ideas and growth truly matter. We champion continuous learning, professional development, and working with some of the most respected brands and technologies in the world. With us, you won't just keep up - you'll stay ahead. What you'll do As a Workplace Engineer, you'll be instrumental in designing, deploying, and supporting modern end-user computing solutions across a variety of environments. Here's what you'll get stuck into: Deliver 2nd and 3rd line support for devices including laptops, desktops, tablets, and mobiles Implement and configure enterprise-scale Android, Apple, and Windows device environments Manage software deployments via Jamf, Intune, Workspace ONE, and Microsoft Endpoint Configuration Manager Script solutions and automate tasks using PowerShell and similar tools Act as a Subject Matter Expert (SME) for End User Computing and Modern Management strategies Collaborate in customer workshops and technical meetings to influence and guide outcomes Proactively identify risks and recommend mitigation strategies Consistently apply Computacenter's proven methodologies to ensure quality and consistency across every project What you'll need We're looking for someone who lives and breathes EUC technology. You'll thrive in this role if you bring: Strong knowledge of Windows 11, Microsoft 365 workloads, and endpoint technologies Proven experience in managing and deploying using tools such as Intune, MECM (SCCM), and Jamf Hands-on experience with Apple Business Manager, Knox Mobile Enrollment, and macOS in the enterprise Familiarity with Entra ID (formerly Azure AD), Group Policy, Conditional Access, and M365 Apps for Enterprise Solid scripting skills, especially in PowerShell A customer-first mindset with excellent communication skills - technical and non-technical alike Certifications such as Jamf Pro, AZ-104, MS-900, or MD-101 (or you're actively working towards them!) At Computacenter, your expertise powers the future of the workplace. Ready to make an impact? Apply today and be part of something bigger.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 01, 2026
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT Are you passionate about solving technical challenges and supporting cutting edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Your Role As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and cloud services. Collaborate with development and infrastructure teams to identify root causes and implement long term fixes. Maintain documentation and contribute to knowledge base articles to support continuous improvement. Support onboarding and configuration of new customer environments. Ensure compliance with ITIL processes and SLAs. What We're Looking For Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem solving skills and customer service mindset. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls: SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching: Layer 3 switching including complex VLAN configurations WiFi : Expert-level knowledge of WiFi infrastructure including knowledge of RF concepts, predictive design, wireless standards, troubleshooting etc. We work with firewalls, switches and WiFi APs from major vendors including Arista, Cisco & Cisco Meraki, HP Aruba, Juniper, Mikrotik, Ruckus and Unifi. Responsibilities Assist in developing project specifications and proposals and responding to RFPs. You should be able to produce high-level and detailed network designs, specify the right equipment, liaising with clients and vendors as necessary. Participate in projects including the design, specification and implementation of new networks. This includes high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment, configuration and documentation Act as a point of escalation on the service desk NOC leader focusing on the ongoing monitoring & management of our networks to ensure optimal performance, reliability & security Constantly contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes. Contribute to the adoption and creation of internal and external technical standards Promote learning, development and sharing of knowledge within and outside of the team Encourage and act on any opportunities to improve the way that we deliver services to our clients, for example deeper automation, simplification of process or better communication Ensure that the quality of our work is nothing short of first class - every ticket, task & project. We constantly evaluate new tech, new services and better ways of doing what we do. You will always be learning and exploring new and better ways of doing everything that we do. Desired Qualifications CCNP Routing & Switching, CCNP Wireless, CCDP, CWNP CWNA, ITIL, Cybersecurity, Project Management Other Skills & Experience Able to be part of a team that produces the highest quality of service and results while operating in a busy and changing working environment Leadership, enthusiasm and an innate desire to drive the development of teams and inspire confidence and trust from the support team, fostering the values of ownership, responsibility and professionalism Confident and diplomatic communicator, essential for the effective management of client communications from written through to face-to-face Combine being disciplined, organised and self-motivated, with adaptability and creativity Naturally open and sharing of knowledge, contributes to technical discussions and always acting to learn and share. Your Values You are ambitious and entrepreneurial - you will be a crucial part of a small team at an early stage, and help take techsapiens to the next level, so you see yourself contributing to the work we are doing to build our future together. You like helping people: this is fundamental to the role. Our valued clients and team members need to know that they are receiving the most professional, friendly & efficient support possible. You enjoy solving problems, taking on challenges and finding creative solutions. You are resourceful, unblockable and relentless. You will find the right solution quickly. You have your eye on the ultimate goal and the will to find a way. No excuses, no blame. The buck stops with you. You are extremely well organised: we are a young business and are constantly improving our own standards and processes and need you to be a systems thinker, constantly creating, documenting and improving processes. You're a team player and work in a way that allows us to do much better work together than anyone can by themselves. You help others achieve excellence in their work. You don't crack under pressure: we work hard to ensure that things run well on networks we manage, but there will be unexpected problems. Outages and downtime can be a stressful time - you need to keep your cool. You are passionate about technology and have a vision about how we can use technology to help our clients achieve their goals. Do the dishes: this is a small team working on fast-moving projects. Everyone needs to roll up their sleeves and pitch in with whatever work needs to be done. There's no such thing as 'not my job'. Be responsible. Do what you say you'll do. Do the right thing no matter what. Don't wait to be told what to do. Be candid and transparent. Take quiet pride in your work. Self-motivated and self-disciplined. Strong work ethic. Selfless. You don't wait to be told what to do You do what you say you'll do You do the right thing when nobody is looking You embody the idea of near-perfect delivery and continuous improvement. You may be a Kaizen / Six Sigma practitioner. How you do anything is how you do everything. Make it amazing. About techsapiens techsapiens is a young, innovative and fast-growing MSP that delivers top-tier IT infrastructure and support to a demanding SME client base. We specialise in running IT systems where security, reliability and performance are of utmost importance. Our business is growing rapidly, and our service portfolio is becoming more sophisticated. Clients in industries ranging from financial, healthcare, legal, consulting & coworking rely on our services and support to run their critical business infrastructure and provide them with fully managed IT services. We care deeply about the quality and rigour of our work. This translates into an uncommon commitment to quality, and we are proud that our clients and team members will attest to this. We see opportunities to learn and improve every time we do something. Think of it as near-perfect delivery, and continuous improvement. If you've come across Kaizen, you will know the principle. We are problem solvers and we all do whatever needs to be done to make the work happen - nobody is afraid to 'do the dishes'. This will be a challenging and rewarding role, with excellent growth prospects given our size & velocity. You will be part of not just the techsapiens family but also part of the extended family for our clients, with whom we have very close working relationships. You will be working directly with our CEO and other senior team members to help deliver top-class projects and managed services to our clients. If you want to continue to build on your breadth of experience dealing with all aspects of an IT organisation and get in at the ground floor of our growth phase you're in the right place. No two days will be the same here. Diversity & Life Outside Work We believe that an excellent work-life balance is an essential part of being a happy, productive individual. We welcome a varied range of interests outside of work, which we believe contribute directly to the richness of our team. We strive for a strong culture at techsapiens which is geared around diverse pursuits, adventure, health & happiness - something more than just hitting the pub at 5 - not that we have anything against beer - quite the opposite! IT companies aren't always the most diverse places so we actively seek candidates who will bring diversity into our team, thinking & culture. We think that life & work are better when we have different points of view. We take on pro-bono charity projects and we welcome your input on the types of projects and charities we work with. We are constantly upgrading our skills and will invest in on-going training & qualifications for our team. As we grow, you will play a pivotal role in hiring and growing a dynamic, high-performance managed service and professional services team. techsapiens is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, race and religion. Salary / Benefits Annual bonus of up to 10% of salary Other benefits: private healthcare and flexible working available Interview Process Round 1: Initial call - online, 15 minutes Round 2: Detailed interview - in-person or online, 90 minutes Round 3: Work sample - in-person or online . click apply for full job details
Jan 01, 2026
Full time
Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls: SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching: Layer 3 switching including complex VLAN configurations WiFi : Expert-level knowledge of WiFi infrastructure including knowledge of RF concepts, predictive design, wireless standards, troubleshooting etc. We work with firewalls, switches and WiFi APs from major vendors including Arista, Cisco & Cisco Meraki, HP Aruba, Juniper, Mikrotik, Ruckus and Unifi. Responsibilities Assist in developing project specifications and proposals and responding to RFPs. You should be able to produce high-level and detailed network designs, specify the right equipment, liaising with clients and vendors as necessary. Participate in projects including the design, specification and implementation of new networks. This includes high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment, configuration and documentation Act as a point of escalation on the service desk NOC leader focusing on the ongoing monitoring & management of our networks to ensure optimal performance, reliability & security Constantly contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes. Contribute to the adoption and creation of internal and external technical standards Promote learning, development and sharing of knowledge within and outside of the team Encourage and act on any opportunities to improve the way that we deliver services to our clients, for example deeper automation, simplification of process or better communication Ensure that the quality of our work is nothing short of first class - every ticket, task & project. We constantly evaluate new tech, new services and better ways of doing what we do. You will always be learning and exploring new and better ways of doing everything that we do. Desired Qualifications CCNP Routing & Switching, CCNP Wireless, CCDP, CWNP CWNA, ITIL, Cybersecurity, Project Management Other Skills & Experience Able to be part of a team that produces the highest quality of service and results while operating in a busy and changing working environment Leadership, enthusiasm and an innate desire to drive the development of teams and inspire confidence and trust from the support team, fostering the values of ownership, responsibility and professionalism Confident and diplomatic communicator, essential for the effective management of client communications from written through to face-to-face Combine being disciplined, organised and self-motivated, with adaptability and creativity Naturally open and sharing of knowledge, contributes to technical discussions and always acting to learn and share. Your Values You are ambitious and entrepreneurial - you will be a crucial part of a small team at an early stage, and help take techsapiens to the next level, so you see yourself contributing to the work we are doing to build our future together. You like helping people: this is fundamental to the role. Our valued clients and team members need to know that they are receiving the most professional, friendly & efficient support possible. You enjoy solving problems, taking on challenges and finding creative solutions. You are resourceful, unblockable and relentless. You will find the right solution quickly. You have your eye on the ultimate goal and the will to find a way. No excuses, no blame. The buck stops with you. You are extremely well organised: we are a young business and are constantly improving our own standards and processes and need you to be a systems thinker, constantly creating, documenting and improving processes. You're a team player and work in a way that allows us to do much better work together than anyone can by themselves. You help others achieve excellence in their work. You don't crack under pressure: we work hard to ensure that things run well on networks we manage, but there will be unexpected problems. Outages and downtime can be a stressful time - you need to keep your cool. You are passionate about technology and have a vision about how we can use technology to help our clients achieve their goals. Do the dishes: this is a small team working on fast-moving projects. Everyone needs to roll up their sleeves and pitch in with whatever work needs to be done. There's no such thing as 'not my job'. Be responsible. Do what you say you'll do. Do the right thing no matter what. Don't wait to be told what to do. Be candid and transparent. Take quiet pride in your work. Self-motivated and self-disciplined. Strong work ethic. Selfless. You don't wait to be told what to do You do what you say you'll do You do the right thing when nobody is looking You embody the idea of near-perfect delivery and continuous improvement. You may be a Kaizen / Six Sigma practitioner. How you do anything is how you do everything. Make it amazing. About techsapiens techsapiens is a young, innovative and fast-growing MSP that delivers top-tier IT infrastructure and support to a demanding SME client base. We specialise in running IT systems where security, reliability and performance are of utmost importance. Our business is growing rapidly, and our service portfolio is becoming more sophisticated. Clients in industries ranging from financial, healthcare, legal, consulting & coworking rely on our services and support to run their critical business infrastructure and provide them with fully managed IT services. We care deeply about the quality and rigour of our work. This translates into an uncommon commitment to quality, and we are proud that our clients and team members will attest to this. We see opportunities to learn and improve every time we do something. Think of it as near-perfect delivery, and continuous improvement. If you've come across Kaizen, you will know the principle. We are problem solvers and we all do whatever needs to be done to make the work happen - nobody is afraid to 'do the dishes'. This will be a challenging and rewarding role, with excellent growth prospects given our size & velocity. You will be part of not just the techsapiens family but also part of the extended family for our clients, with whom we have very close working relationships. You will be working directly with our CEO and other senior team members to help deliver top-class projects and managed services to our clients. If you want to continue to build on your breadth of experience dealing with all aspects of an IT organisation and get in at the ground floor of our growth phase you're in the right place. No two days will be the same here. Diversity & Life Outside Work We believe that an excellent work-life balance is an essential part of being a happy, productive individual. We welcome a varied range of interests outside of work, which we believe contribute directly to the richness of our team. We strive for a strong culture at techsapiens which is geared around diverse pursuits, adventure, health & happiness - something more than just hitting the pub at 5 - not that we have anything against beer - quite the opposite! IT companies aren't always the most diverse places so we actively seek candidates who will bring diversity into our team, thinking & culture. We think that life & work are better when we have different points of view. We take on pro-bono charity projects and we welcome your input on the types of projects and charities we work with. We are constantly upgrading our skills and will invest in on-going training & qualifications for our team. As we grow, you will play a pivotal role in hiring and growing a dynamic, high-performance managed service and professional services team. techsapiens is an equal opportunities employer. Applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, race and religion. Salary / Benefits Annual bonus of up to 10% of salary Other benefits: private healthcare and flexible working available Interview Process Round 1: Initial call - online, 15 minutes Round 2: Detailed interview - in-person or online, 90 minutes Round 3: Work sample - in-person or online . click apply for full job details
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Acting as a representative of Exponential-e and provide a world class level of customer service. Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits. Provide the highest standard of customer service promoting NPS feedback. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. Key responsibilities for this job: Respond to support calls as assigned within Service Level Agreements. Work as a team to deliver timely resolution to customer requests from telephone and email. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Physical Workstation and peripheral relocations. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible. Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicate customer. Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies Previous experience as an end user support engineer, or similar role. Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. An analytical mind and strong problem-solving ability Troubleshooting experience with Virtual Desktops General maintenance tasks to protect end user devices using Antivirus tools. Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP) Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint. Applicants will ideally be either MCP, MCSA, MCSE or VCP certified. Experience in Remote Support, troubleshooting and investigating home user setups. Knowledge of Networking (LAN, WAN, DHCP, VPN, DNS, MFA) Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Create a Job Alert Interested in building your career at Exponential-e? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Right to work in the UK Select Do you have any unspent convictions? Select If yes, please provide details How did you hear about this job? Select Contacted by the Recruitment Team at Exponential-e Group From someone I know who works at Exponential-e Group LinkedIn Indeed CV Library Reed.co.uk Google Otta College/university Firebrand Apprenticeships Recruitment agency Job fair/Conference/Trade show Other Notice period required to start a new role Select Salary Expectations Do you have a UK driving license and a car? Select Are you open to relocating? Select We would like to know if you are open to relocating for a new role? Are you happy to work shifts? This will include day shifts 7am-7pm and night shifts 7pm-7am including weekends Select Working hours: 24/7 shift, 2 days on (7am - 7pm), 2 nights on (7pm - 7am), 4 days off. Please select your level of clearance you currently hold Select GDPR Select We treat personal data collected during the recruitment process in accordance with our privacy policy. Your personal data will be retained by Controller as long as controller determines it is necessary to evaluate your applications for employment. Under the GDPR, you have the right to request access to your personal data and the right to object to the processing of your data at any time.
Jan 01, 2026
Full time
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Overall purpose of the job: Acting as a representative of Exponential-e and provide a world class level of customer service. Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits. Provide the highest standard of customer service promoting NPS feedback. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. Key responsibilities for this job: Respond to support calls as assigned within Service Level Agreements. Work as a team to deliver timely resolution to customer requests from telephone and email. Maintain an understanding of the internal escalation process. Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Physical Workstation and peripheral relocations. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible. Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicate customer. Knowledge and experience required: Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies Previous experience as an end user support engineer, or similar role. Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. An analytical mind and strong problem-solving ability Troubleshooting experience with Virtual Desktops General maintenance tasks to protect end user devices using Antivirus tools. Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP) Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint. Applicants will ideally be either MCP, MCSA, MCSE or VCP certified. Experience in Remote Support, troubleshooting and investigating home user setups. Knowledge of Networking (LAN, WAN, DHCP, VPN, DNS, MFA) Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. Create a Job Alert Interested in building your career at Exponential-e? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Right to work in the UK Select Do you have any unspent convictions? Select If yes, please provide details How did you hear about this job? Select Contacted by the Recruitment Team at Exponential-e Group From someone I know who works at Exponential-e Group LinkedIn Indeed CV Library Reed.co.uk Google Otta College/university Firebrand Apprenticeships Recruitment agency Job fair/Conference/Trade show Other Notice period required to start a new role Select Salary Expectations Do you have a UK driving license and a car? Select Are you open to relocating? Select We would like to know if you are open to relocating for a new role? Are you happy to work shifts? This will include day shifts 7am-7pm and night shifts 7pm-7am including weekends Select Working hours: 24/7 shift, 2 days on (7am - 7pm), 2 nights on (7pm - 7am), 4 days off. Please select your level of clearance you currently hold Select GDPR Select We treat personal data collected during the recruitment process in accordance with our privacy policy. Your personal data will be retained by Controller as long as controller determines it is necessary to evaluate your applications for employment. Under the GDPR, you have the right to request access to your personal data and the right to object to the processing of your data at any time.
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities. Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to) Desktop Support Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end users. Escalate complex incidents to higher level support teams when necessary. Follow up with end users to ensure incidents are resolved to their satisfaction. Process and fulfil service requests from end users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service Provide excellent customer service to all end users, maintaining a positive and helpful attitude. Communicate technical information to end users in a clear and understandable manner. Educate end users on IT policies, procedures, and best practices. Process and Policy Compliance Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organisational security policies and guidelines. Quality Improvement Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers. Requirements to be considered Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently. Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding. Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today! Here at Ruby Energy, we are passionate about our recruitment process and bringing even more talent into our existing teams. If you're looking for progression, and opportunity to grow your career with us in an exciting and diverse business, then we're for you!
Jan 01, 2026
Full time
Here at Ruby Energy, we have an exciting position available for a IT Support Engineer to join our dynamic team based within our offices in Fleetwood Lancashire The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end users within the organisation. This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities. Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily Working hours - Monday to Friday Buy & Sell Annual Leave Scheme Company Pension Referral program Free onsite parking Employee Assistance Programme (EAP) Employee Recognition Incentives Company events Monthly dress down days Tea & coffee facilities & On site Canteen Local discounts / benefits Early Finish Fridays Main Responsibilities (but not limited to) Desktop Support Provide 1st and 2nd line support for desktop services within a Microsoft environment. Manage and troubleshoot issues related to Microsoft 365 applications and services. Perform IMAC activities for hardware and software installations, moves, adds, and changes. Ensure all desktop services are operating effectively and efficiently. Log, categorise, and prioritise incidents in the IT service management system. Resolve incidents in a timely manner, ensuring minimal disruption to end users. Escalate complex incidents to higher level support teams when necessary. Follow up with end users to ensure incidents are resolved to their satisfaction. Process and fulfil service requests from end users promptly and efficiently. Maintain accurate records of service requests and their fulfilment status. Ensure that all service requests comply with established policies and procedures. Assist with the identification and resolution of recurring incidents and problems. Contribute to root cause analysis and the development of permanent solutions. Maintain documentation of known issues and solutions for future reference. Customer Service Provide excellent customer service to all end users, maintaining a positive and helpful attitude. Communicate technical information to end users in a clear and understandable manner. Educate end users on IT policies, procedures, and best practices. Process and Policy Compliance Follow established IT processes, procedures, and policies at all times. Contribute to the continuous improvement of IT support processes and procedures. Ensure compliance with organisational security policies and guidelines. Quality Improvement Continuously seek ways to improve the quality of IT support services. Participate in training and development activities to enhance technical skills and knowledge. Provide feedback and suggestions to the IT Service Desk Manager for service improvement. Take key roles in projects and continual service improvement work. Lead on specific change work as requested by Senior managers. Requirements to be considered Proven experience in a 1st and 2nd line IT support role. Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment. Excellent troubleshooting and problem solving skills. Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). Ability to manage multiple tasks and priorities in a busy environment. Strong customer service orientation with a positive and proactive attitude. Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently. Our Journey Launched in 2002, we're experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby's values are at the heart of everything we do: Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding. Committed: We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. Investing in the Ruby Community We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings. What you need to do now If you would love to join us as our new IT Support Engineer, we encourage you to apply now! Be part of our bright future and talk to Ruby today! Here at Ruby Energy, we are passionate about our recruitment process and bringing even more talent into our existing teams. If you're looking for progression, and opportunity to grow your career with us in an exciting and diverse business, then we're for you!
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Provider, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Technical Service team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Jan 01, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Provider, recently ranked as "World class" by the Best Companies to work for awards. Be a key player in our Technical Service team This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems. You will be responsible for: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk Logging detailed and accurate information into the case management system Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high Walking the floor daily to ensure users have an approachable and accessible IT Support presence Proactively checking Audio Visual rooms at the beginning and throughout the day Running regular drop-in sessions where users can come to request assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Salary £40-£42k DOE This role is onsite up to 5 days a week in central London The talents we are excited to see You will have the following experience/skills: Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3+ years working for an MSP previously is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarisation working according to industry best practice, such as ITIL service strategy Enthusiasm for furthering career in technical support and delivery Ability to communicate at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life assurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly 'outstanding performer' accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
IT Support Engineer Department: IT Employment Type: Permanent - Full Time Location: Leeds Description We are seeking a proactive and customer-focused IT Support Engineer to join our in-house IT team. You will play a key role in delivering high-quality technical support to our lawyers and support services departments, ensuring smooth day-to-day operations across the firm. This role will suit someone who thrives on problem-solving, takes pride in excellent customer service, and has the technical grounding to support and resolve a wide range of issues across hardware, software, and core business applications. We are looking for an ambitious and hard-working IT Support Engineer with experience in providing all levels of user support and system maintenance/upgrades. Reporting to IT Infrastructure Manager, the IT Support Engineer will provide support services for approximately 400 staff located across six sites and remote locations. Office Location: Leeds office with remote & onsite support as required to other offices. Key Responsibilities Act as the first and second point of contact for IT incidents and service requests, via phone, email, and in-person. Diagnose and resolve hardware, software, and networking issues within SLA timeframes. Escalate complex issues to infrastructure engineers or third-party suppliers as necessary, ensuring timely resolution. Support and maintain end-user devices including Windows desktops, laptops, and mobile devices. Specification and ordering of IT hardware and software New user set up and upgrades. Assist with account administration in Active Directory, Microsoft 365, and other systems particularly in relation to starters/movers/leavers. Maintenance of IT asset management records. Provide support for Microsoft-based technologies including Windows 10/11, Microsoft 365, Teams, SharePoint, and Exchange Online. Support core legal applications (document management, case management, time recording, etc.) ensuring users remain productive. Troubleshoot connectivity issues across wired and wireless networks. Assist in monitoring and maintaining infrastructure built on Nutanix HCI and Citrix. Contribute to IT documentation, knowledge articles, and asset management records. Provide support during system upgrades, deployments, and firmwide IT projects. Deliver excellent customer service, maintaining a professional and approachable manner at all times. Skills, Knowledge and Expertise Essential Experience in a 1st or 2nd line IT support role, ideally within a professional services or law firm environment. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Good understanding of Active Directory, Group Policy, and Exchange Online administration. Experience supporting end-user devices (PCs, laptops, mobile devices, printers, AV). Strong troubleshooting and problem-solving skills with a structured approach. Excellent communication and customer service skills, able to support users at all levels. Ability to manage multiple issues, prioritise and work under pressure. Exposure to Citrix Virtual Apps & Desktops Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered. Benefits What we offer? Competitive salary Bonus potential Great working environment at our Leeds offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
Jan 01, 2026
Full time
IT Support Engineer Department: IT Employment Type: Permanent - Full Time Location: Leeds Description We are seeking a proactive and customer-focused IT Support Engineer to join our in-house IT team. You will play a key role in delivering high-quality technical support to our lawyers and support services departments, ensuring smooth day-to-day operations across the firm. This role will suit someone who thrives on problem-solving, takes pride in excellent customer service, and has the technical grounding to support and resolve a wide range of issues across hardware, software, and core business applications. We are looking for an ambitious and hard-working IT Support Engineer with experience in providing all levels of user support and system maintenance/upgrades. Reporting to IT Infrastructure Manager, the IT Support Engineer will provide support services for approximately 400 staff located across six sites and remote locations. Office Location: Leeds office with remote & onsite support as required to other offices. Key Responsibilities Act as the first and second point of contact for IT incidents and service requests, via phone, email, and in-person. Diagnose and resolve hardware, software, and networking issues within SLA timeframes. Escalate complex issues to infrastructure engineers or third-party suppliers as necessary, ensuring timely resolution. Support and maintain end-user devices including Windows desktops, laptops, and mobile devices. Specification and ordering of IT hardware and software New user set up and upgrades. Assist with account administration in Active Directory, Microsoft 365, and other systems particularly in relation to starters/movers/leavers. Maintenance of IT asset management records. Provide support for Microsoft-based technologies including Windows 10/11, Microsoft 365, Teams, SharePoint, and Exchange Online. Support core legal applications (document management, case management, time recording, etc.) ensuring users remain productive. Troubleshoot connectivity issues across wired and wireless networks. Assist in monitoring and maintaining infrastructure built on Nutanix HCI and Citrix. Contribute to IT documentation, knowledge articles, and asset management records. Provide support during system upgrades, deployments, and firmwide IT projects. Deliver excellent customer service, maintaining a professional and approachable manner at all times. Skills, Knowledge and Expertise Essential Experience in a 1st or 2nd line IT support role, ideally within a professional services or law firm environment. Strong knowledge of Microsoft Windows operating systems and Microsoft 365. Good understanding of Active Directory, Group Policy, and Exchange Online administration. Experience supporting end-user devices (PCs, laptops, mobile devices, printers, AV). Strong troubleshooting and problem-solving skills with a structured approach. Excellent communication and customer service skills, able to support users at all levels. Ability to manage multiple issues, prioritise and work under pressure. Exposure to Citrix Virtual Apps & Desktops Disclosure will be required in the event that a position is offered. Financial checks will be required in the event that a position is offered. Benefits What we offer? Competitive salary Bonus potential Great working environment at our Leeds offices Career Development opportunities 25 days holiday plus bank holidays Options to buy & sell 1 week's holiday 1 week's holiday carry over Extra day off for your birthday Staff card discount scheme for local shops Social days and evenings on the firm Staff discounts on legal services
How you'll fit in to the big picture The role involves handling user queries, IT issues, and requests by ensuring they are accurately logged in the ITSM tool and progressed in line with Service Level Agreements (SLAs). Each ticket must be validated and triaged for appropriate processing. You will provide clear and timely communication to service users from initiation through resolution, liaising with client internal teams via the correct channels as required. Additionally, you will drive process optimization through analysis, reviews, reporting, and initiatives such as automation, competence building, and knowledge sharing. Continuous development within the defined IT skill set framework is expected to maintain and enhance service quality. What you'll be doing Adhere to the Incident, Major Incident, Problem, Knowledge, and Change Management processes Answer incoming calls in a professional, confident and timely manner. Assist users via phone, email and using the client ticket management system (ServiceNow). Record all tickets (requests, incidents, problems and changes) within the client ticket management system. Monitor and escalate alerts from the monitoring platform. Support computers, servers and applications. Maintain user accounts including permissions and JLM processes. Escalate issues as required to 2nd and 3rd line support engineers. Triage incoming tickets in the ticket management system, assign appropriate priority levels and support team. Identify major incidents and escalate to the major incident manager and relevant support teams. Follow-up on tickets at pre-defined intervals until resolved in-line with service level agreements. Complete standardised daily and weekly tasks as outlined by your line manager, to include and not limited to, Monitoring Alerts, Back-up Reporting, Patch Management Vulnerabilities and End User Management. Maintain information security standards. Work a rotating Sunday Patch Management cycle for RH, OEL and Windows servers, (familiarisation training will be provided). Align to out of hours on-call rota for P1 incidents, (familiarisation training will be provided). Participate in team calls (boxxe and customer) What experience we think you'll need IT industry experience, Technical Help Desk experience or Technical Customer Services skills IT knowledge with a willingness to learn. Familiarity with ITSM tools. (ServiceNow etc) Customer interaction and communication skills. Proactive problem-solving abilities. Exceptional verbal and written communication skills. Attention to detail. Task prioritization and organizational skills. Basic understanding of IT components (Software and Hardware) and the willingness to develop own IT skill set according to the support requirements Basic knowledge in (but not restricted to) the following technologies: Microsoft 365, Active Directory, Citrix and Windows OS for devices and servers.> At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need. Select Select
Jan 01, 2026
Full time
How you'll fit in to the big picture The role involves handling user queries, IT issues, and requests by ensuring they are accurately logged in the ITSM tool and progressed in line with Service Level Agreements (SLAs). Each ticket must be validated and triaged for appropriate processing. You will provide clear and timely communication to service users from initiation through resolution, liaising with client internal teams via the correct channels as required. Additionally, you will drive process optimization through analysis, reviews, reporting, and initiatives such as automation, competence building, and knowledge sharing. Continuous development within the defined IT skill set framework is expected to maintain and enhance service quality. What you'll be doing Adhere to the Incident, Major Incident, Problem, Knowledge, and Change Management processes Answer incoming calls in a professional, confident and timely manner. Assist users via phone, email and using the client ticket management system (ServiceNow). Record all tickets (requests, incidents, problems and changes) within the client ticket management system. Monitor and escalate alerts from the monitoring platform. Support computers, servers and applications. Maintain user accounts including permissions and JLM processes. Escalate issues as required to 2nd and 3rd line support engineers. Triage incoming tickets in the ticket management system, assign appropriate priority levels and support team. Identify major incidents and escalate to the major incident manager and relevant support teams. Follow-up on tickets at pre-defined intervals until resolved in-line with service level agreements. Complete standardised daily and weekly tasks as outlined by your line manager, to include and not limited to, Monitoring Alerts, Back-up Reporting, Patch Management Vulnerabilities and End User Management. Maintain information security standards. Work a rotating Sunday Patch Management cycle for RH, OEL and Windows servers, (familiarisation training will be provided). Align to out of hours on-call rota for P1 incidents, (familiarisation training will be provided). Participate in team calls (boxxe and customer) What experience we think you'll need IT industry experience, Technical Help Desk experience or Technical Customer Services skills IT knowledge with a willingness to learn. Familiarity with ITSM tools. (ServiceNow etc) Customer interaction and communication skills. Proactive problem-solving abilities. Exceptional verbal and written communication skills. Attention to detail. Task prioritization and organizational skills. Basic understanding of IT components (Software and Hardware) and the willingness to develop own IT skill set according to the support requirements Basic knowledge in (but not restricted to) the following technologies: Microsoft 365, Active Directory, Citrix and Windows OS for devices and servers.> At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need. Select Select
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jan 01, 2026
Contractor
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jan 01, 2026
Full time
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application and network support. Knowledge of network connectivity, protocols, network security devices, network types, and wireless. Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility. Robust troubleshooting and strong analytical skills. High degree of personal integrity with a commitment to confidentiality. Ability to work effectively on your own and giving valuable feedback to rest of team whilst still being a team player. Strong attention to detail is required. THE BENEFITS: Company Pension, Laptop, Mobile, On-site parking THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Jan 01, 2026
Full time
1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
Dec 23, 2025
Full time
Support Engineer, 1st / 2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st / 2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details
Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and click apply for full job details
Dec 17, 2025
Full time
Life on the team 2nd Line Engineer - Mobile Device Management Location: Hatfield Full time on Computacenter site Hours:37.5 per week Role Type:Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers across both cloud and click apply for full job details
System Recruitment
Ratcliffe On The Wreake, Leicestershire
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
Nov 03, 2025
Full time
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
