They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Ciena, "Advance Technical Support Team", has a vacancy in EMEA region for an Advanced Technical Support Engineer with a strong networking and software background. In this role, you will work very closely with our Global Telecommunication and Enterprise Customers, Global Engineering Community, R&D Engineering and PLM teams. As part of this team, you will be involved in supporting applications being integrated into Ciena's Blue Planet Orchestration products.This is a post-sales technical role with a focus on assisting customers in using the Blue Planet Orchestrator and Inventory products. This role is focused on providing post-sales support, will require a person to have a good breadth of knowledge as well as a sense of urgency to help resolve customer issues at the earliest, interest in learning various applications and showing self-motivation in understanding and making attempts to resolve customer problems, good understanding of Linux operating systems, including Red Hat, CentOS and Oracle. The candidate should be able to troubleshoot and review logs based on the symptomsof the problem. Your Responsibilities Required Skills: Detail-oriented with strong analytical and problem resolution skillsin a customer-facing role.Expert monitoring, debugging and troubleshooting skills to collect all the needed information with minimal access and provide information to engineering/PLM for resolution.Good automation skills to come up with tools that will help in collecting the required information from the Customer site with minimal downtime.Strong written and oral communication skills. Good communication is a must for this role at a high-end technical level (general product overview), down to deep dive root cause type analysis.Should be able to work independently and be able to work with a globally distributed team (Occasional weekend support and extra hours needed). Customer-facing experience with data networking and/or IT applications solutions at OSI layers 2-7 and CLI/configuration knowledge for one or more Telco vendors. Desired Experience in below: Strong Linux skills with some scripting a plusStrong Network Troubleshooting experience Knowledge of the OSS/BSS/Network Management solutions/Systems. Knowledge of SNMP, Syslog, ICMP, and SSH is recommendedHands-on experience on RESTful APIs - interconnected software components interaction, engineering and testing (e.g. NMS applications, controllers, orchestrators, supervisory systems, etc.).Experience and understanding of the Kafka messaging bus.Experience with the following open-source technologies:Open-API and knowledge of TM Forums Deployment experience in cloud-based environments, such as AWS/Azure/GCP/OpenShift/WRCP Experience with CI/CD pipeline - Jenkins, etc, is an advantage. Education & Experience: Bachelor's degree in a related field from a college or university with 5+ years related experience (or master's with 3+ years).Preferably of 5+ years' experience supporting software solutions Preferably has experience in an Engineering or technical support role with an equipment vendor in the Telco industry
Jan 01, 2026
Full time
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Ciena, "Advance Technical Support Team", has a vacancy in EMEA region for an Advanced Technical Support Engineer with a strong networking and software background. In this role, you will work very closely with our Global Telecommunication and Enterprise Customers, Global Engineering Community, R&D Engineering and PLM teams. As part of this team, you will be involved in supporting applications being integrated into Ciena's Blue Planet Orchestration products.This is a post-sales technical role with a focus on assisting customers in using the Blue Planet Orchestrator and Inventory products. This role is focused on providing post-sales support, will require a person to have a good breadth of knowledge as well as a sense of urgency to help resolve customer issues at the earliest, interest in learning various applications and showing self-motivation in understanding and making attempts to resolve customer problems, good understanding of Linux operating systems, including Red Hat, CentOS and Oracle. The candidate should be able to troubleshoot and review logs based on the symptomsof the problem. Your Responsibilities Required Skills: Detail-oriented with strong analytical and problem resolution skillsin a customer-facing role.Expert monitoring, debugging and troubleshooting skills to collect all the needed information with minimal access and provide information to engineering/PLM for resolution.Good automation skills to come up with tools that will help in collecting the required information from the Customer site with minimal downtime.Strong written and oral communication skills. Good communication is a must for this role at a high-end technical level (general product overview), down to deep dive root cause type analysis.Should be able to work independently and be able to work with a globally distributed team (Occasional weekend support and extra hours needed). Customer-facing experience with data networking and/or IT applications solutions at OSI layers 2-7 and CLI/configuration knowledge for one or more Telco vendors. Desired Experience in below: Strong Linux skills with some scripting a plusStrong Network Troubleshooting experience Knowledge of the OSS/BSS/Network Management solutions/Systems. Knowledge of SNMP, Syslog, ICMP, and SSH is recommendedHands-on experience on RESTful APIs - interconnected software components interaction, engineering and testing (e.g. NMS applications, controllers, orchestrators, supervisory systems, etc.).Experience and understanding of the Kafka messaging bus.Experience with the following open-source technologies:Open-API and knowledge of TM Forums Deployment experience in cloud-based environments, such as AWS/Azure/GCP/OpenShift/WRCP Experience with CI/CD pipeline - Jenkins, etc, is an advantage. Education & Experience: Bachelor's degree in a related field from a college or university with 5+ years related experience (or master's with 3+ years).Preferably of 5+ years' experience supporting software solutions Preferably has experience in an Engineering or technical support role with an equipment vendor in the Telco industry
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Software Engineer, Routing and Switching - Dataplane page is loaded Software Engineer, Routing and Switching - Dataplanelocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029459As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.Ciena is seeking a skilled Software Engineer to join our Routing and Switching team. In this role, you will be instrumental in designing, developing, and testing innovative software solutions for advanced networking products. How will you contribute - Designing and implementing high-performance software for routing and switching platforms, incorporating Carrier Ethernet and IP Routing protocols. Participating in the full software development lifecycle, from concept to deployment and ongoing support. Contributing to the architectural design of complex software systems, focusing on scalability, reliability, and performance. Developing and executing comprehensive testing plans to ensure product quality and system requirements are met. Effectively managing time and prioritizing tasks to meet project deadlines and deliver high-quality software. Must Haves - Bachelor's degree in Computer Science, Electrical Engineering, or equivalent. Proven experience in Software Development, including coding, debugging, and testing in virtualized and containerized environments. Proficiency in software architectural design and software design principles. Excellent communication skills, both written and verbal. Good self-management skills and proven ability to work effectively in a fast-paced environment. Assets - Solid grasp of TCP/IP Networking concepts. Familiarity with Layer 2/3 networking protocols, such as routing and switching, QoS, VPNs, and segment routing. Exposure to Broadcom Ethernet Switching chipsets. Knowledge of SDN concepts, Data Plane operations in VM / container environments, and advanced networking protocols.Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Jan 01, 2026
Full time
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Software Engineer, Routing and Switching - Dataplane page is loaded Software Engineer, Routing and Switching - Dataplanelocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029459As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.Ciena is seeking a skilled Software Engineer to join our Routing and Switching team. In this role, you will be instrumental in designing, developing, and testing innovative software solutions for advanced networking products. How will you contribute - Designing and implementing high-performance software for routing and switching platforms, incorporating Carrier Ethernet and IP Routing protocols. Participating in the full software development lifecycle, from concept to deployment and ongoing support. Contributing to the architectural design of complex software systems, focusing on scalability, reliability, and performance. Developing and executing comprehensive testing plans to ensure product quality and system requirements are met. Effectively managing time and prioritizing tasks to meet project deadlines and deliver high-quality software. Must Haves - Bachelor's degree in Computer Science, Electrical Engineering, or equivalent. Proven experience in Software Development, including coding, debugging, and testing in virtualized and containerized environments. Proficiency in software architectural design and software design principles. Excellent communication skills, both written and verbal. Good self-management skills and proven ability to work effectively in a fast-paced environment. Assets - Solid grasp of TCP/IP Networking concepts. Familiarity with Layer 2/3 networking protocols, such as routing and switching, QoS, VPNs, and segment routing. Exposure to Broadcom Ethernet Switching chipsets. Knowledge of SDN concepts, Data Plane operations in VM / container environments, and advanced networking protocols.Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Routing/IP Software Engineer - Control Plane page is loaded Routing/IP Software Engineer - Control Planelocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029107As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. How will you contribute : Ciena is seeking Software Engineers to join our engineering team and help drive the development of the Service Aware Operating System (SAOS), in order to support our customers in developing and deploying their virtualized networks. Develop embedded software on the Ciena NOS, which is a modified Linux operating system Participate in all stages of software developmen requirements analysis, architect and high-level design, implementation and testing Troubleshoot software issues, provide customer and verification support Design and develop unit tests and test-automation suites Engage with Product Owners to evolve software applications adopting new features and technologies without compromising performance Influence and/or define the software architecture, improve resiliency, debuggability and maintainability Required skills: Ability to write quality C code along with automated unit test cases using Python/C In depth understanding of Linux OS & Open Source software development Experience with design & development of L2/L3 networking technologies Experience in software development of Data Forwarding paths (Software, Hardware) Knowledge of network merchant silicon chipsets and whitebox platforms Experience in troubleshooting large-scale deployments Experience in manageability frameworks such as Yang/XML Experience with virtualization technologies such as Intel DPDK, SR-IOV, etc Experience using the Atlassian tool suite, Git, Jenkins. Must haves: Requires a Degree in Computer Science (or similar) with 4+ years of related experience Assets: Self-motivated, strong sense of ownership, good teamwork & collaboration skills Ability to multi-task and work independently with minimal manager guidance Be open to continuous learning and continuous self-improvement Strong communication skills are requiredJoin our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Jan 01, 2026
Full time
They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Routing/IP Software Engineer - Control Plane page is loaded Routing/IP Software Engineer - Control Planelocations: UK- Edinburgh - 19A Canning Sttime type: Full timeposted on: Posted Todayjob requisition id: R029107As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. How will you contribute : Ciena is seeking Software Engineers to join our engineering team and help drive the development of the Service Aware Operating System (SAOS), in order to support our customers in developing and deploying their virtualized networks. Develop embedded software on the Ciena NOS, which is a modified Linux operating system Participate in all stages of software developmen requirements analysis, architect and high-level design, implementation and testing Troubleshoot software issues, provide customer and verification support Design and develop unit tests and test-automation suites Engage with Product Owners to evolve software applications adopting new features and technologies without compromising performance Influence and/or define the software architecture, improve resiliency, debuggability and maintainability Required skills: Ability to write quality C code along with automated unit test cases using Python/C In depth understanding of Linux OS & Open Source software development Experience with design & development of L2/L3 networking technologies Experience in software development of Data Forwarding paths (Software, Hardware) Knowledge of network merchant silicon chipsets and whitebox platforms Experience in troubleshooting large-scale deployments Experience in manageability frameworks such as Yang/XML Experience with virtualization technologies such as Intel DPDK, SR-IOV, etc Experience using the Atlassian tool suite, Git, Jenkins. Must haves: Requires a Degree in Computer Science (or similar) with 4+ years of related experience Assets: Self-motivated, strong sense of ownership, good teamwork & collaboration skills Ability to multi-task and work independently with minimal manager guidance Be open to continuous learning and continuous self-improvement Strong communication skills are requiredJoin our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
