Job Description
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period
Job Type: Temp to Perm
Start Date: Immediate or after notice period
Industry: Maintenance / Facilities Management
Location: Salford, Manchester
Salary: 32,000 per annum
Working Hours: Monday to Friday, 8:30am - 5:00pm
Job Description
We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment.
The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment.
Key Responsibilities:
- Manage and lead a team of contact centre operatives
- Oversee the daily operations of the scheduling team
- Conduct regular 1-to-1s and performance reviews
- Maintain and update training documentation and identify team training needs
- Support the rollout of new processes and initiatives
- Ensure compliance with all relevant procedures and policies
Requirements:
- Minimum 3 years' experience in a contact centre environment
- Previous experience in a team leader or supervisory role
- Strong organisational and prioritisation skills
- Excellent verbal and written communication skills
- High attention to detail and accuracy
- Ability to lead and motivate a team in a dynamic environment
If you're interested, please send your CV or call Jess on (phone number removed) for more information.
