Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 07, 2026
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Business Analyst - ServiceNow, FinOps practitioner £330-340/ Day (Outside IR35) 3 Months Contract Newbury Experienced Business Analyst is required for a 3-month contract based in Newbury click apply for full job details
Jan 07, 2026
Contractor
Business Analyst - ServiceNow, FinOps practitioner £330-340/ Day (Outside IR35) 3 Months Contract Newbury Experienced Business Analyst is required for a 3-month contract based in Newbury click apply for full job details
Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across the firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support. The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early adoption and testing, deliver training, and ensure alignment with team shifts and functional escalations. Key Responsibilities: Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements. Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required. Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration. Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues. Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively. Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities. Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes. Deliver Training: Provide training and development opportunities for team members, enhancing their skills and knowledge. Technical SME: Serve as a technical subject matter expert, providing advanced support and guidance, and moving towards 3rd line support. Higher Skill Level: Demonstrate a higher skill level in general IT support, with relevant qualifications and experience. Problem Management Coordination: Coordinate problem management efforts, ensuring root causes are identified and resolved. Lead on DMS: Lead initiatives related to Document Management Systems (DMS), ensuring effective use and integration. Tech Bar Escalation Point: Act as an escalation point for Tech Bar issues, providing advanced support and resolution. Escalation for Tickets Upwards: Manage escalations for tickets requiring higher-level intervention, ensuring effective resolution. Technical Requirements and Professional Skills: Essential: Extensive customer service experience, both remote and face-to-face. Proven experience with incident management systems (e.g., ServiceNow). Minimum 3 years' experience in 1st and 2nd line IT support. Excellent communication skills, both written and verbal. Strong task ownership and prioritisation skills. Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams. Desirable: Experience in a fast-paced, pressurised environment. IT-related degree and relevant certifications (e.g., ITIL foundation, MCP, MOS, MCSE). Demonstrates diversity appreciation and teamwork capabilities. Commitment to personal development and performance improvement. Confidence in dealing with all levels of staff. Flexibility to adapt working patterns to business needs. Driven to deliver service excellence. This role requires a proactive and skilled individual who can lead and support the service desk team, ensuring high-quality service delivery and continuous improvement.
Jan 06, 2026
Full time
Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across the firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support. The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early adoption and testing, deliver training, and ensure alignment with team shifts and functional escalations. Key Responsibilities: Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements. Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required. Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration. Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues. Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively. Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities. Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes. Deliver Training: Provide training and development opportunities for team members, enhancing their skills and knowledge. Technical SME: Serve as a technical subject matter expert, providing advanced support and guidance, and moving towards 3rd line support. Higher Skill Level: Demonstrate a higher skill level in general IT support, with relevant qualifications and experience. Problem Management Coordination: Coordinate problem management efforts, ensuring root causes are identified and resolved. Lead on DMS: Lead initiatives related to Document Management Systems (DMS), ensuring effective use and integration. Tech Bar Escalation Point: Act as an escalation point for Tech Bar issues, providing advanced support and resolution. Escalation for Tickets Upwards: Manage escalations for tickets requiring higher-level intervention, ensuring effective resolution. Technical Requirements and Professional Skills: Essential: Extensive customer service experience, both remote and face-to-face. Proven experience with incident management systems (e.g., ServiceNow). Minimum 3 years' experience in 1st and 2nd line IT support. Excellent communication skills, both written and verbal. Strong task ownership and prioritisation skills. Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams. Desirable: Experience in a fast-paced, pressurised environment. IT-related degree and relevant certifications (e.g., ITIL foundation, MCP, MOS, MCSE). Demonstrates diversity appreciation and teamwork capabilities. Commitment to personal development and performance improvement. Confidence in dealing with all levels of staff. Flexibility to adapt working patterns to business needs. Driven to deliver service excellence. This role requires a proactive and skilled individual who can lead and support the service desk team, ensuring high-quality service delivery and continuous improvement.
Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across the firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support. The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early adoption and testing, deliver training, and ensure alignment with team shifts and functional escalations. Key Responsibilities: Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements. Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required. Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration. Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues. Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively. Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities. Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes. Deliver Training: Provide training and development opportunities for team members, enhancing their skills and knowledge. Technical SME: Serve as a technical subject matter expert, providing advanced support and guidance, and moving towards 3rd line support. Higher Skill Level: Demonstrate a higher skill level in general IT support, with relevant qualifications and experience. Problem Management Coordination: Coordinate problem management efforts, ensuring root causes are identified and resolved. Lead on DMS: Lead initiatives related to Document Management Systems (DMS), ensuring effective use and integration. Tech Bar Escalation Point: Act as an escalation point for Tech Bar issues, providing advanced support and resolution. Escalation for Tickets Upwards: Manage escalations for tickets requiring higher-level intervention, ensuring effective resolution. Technical Requirements and Professional Skills: Essential: Extensive customer service experience, both remote and face-to-face. Proven experience with incident management systems (e.g., ServiceNow). Minimum 3 years' experience in 1st and 2nd line IT support. Excellent communication skills, both written and verbal. Strong task ownership and prioritisation skills. Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams. Desirable: Experience in a fast-paced, pressurised environment. IT-related degree and relevant certifications (e.g., ITIL foundation, MCP, MOS, MCSE). Demonstrates diversity appreciation and teamwork capabilities. Commitment to personal development and performance improvement. Confidence in dealing with all levels of staff. Flexibility to adapt working patterns to business needs. Driven to deliver service excellence. This role requires a proactive and skilled individual who can lead and support the service desk team, ensuring high-quality service delivery and continuous improvement.
Jan 06, 2026
Full time
Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across the firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support. The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early adoption and testing, deliver training, and ensure alignment with team shifts and functional escalations. Key Responsibilities: Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements. Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required. Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration. Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues. Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively. Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities. Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes. Deliver Training: Provide training and development opportunities for team members, enhancing their skills and knowledge. Technical SME: Serve as a technical subject matter expert, providing advanced support and guidance, and moving towards 3rd line support. Higher Skill Level: Demonstrate a higher skill level in general IT support, with relevant qualifications and experience. Problem Management Coordination: Coordinate problem management efforts, ensuring root causes are identified and resolved. Lead on DMS: Lead initiatives related to Document Management Systems (DMS), ensuring effective use and integration. Tech Bar Escalation Point: Act as an escalation point for Tech Bar issues, providing advanced support and resolution. Escalation for Tickets Upwards: Manage escalations for tickets requiring higher-level intervention, ensuring effective resolution. Technical Requirements and Professional Skills: Essential: Extensive customer service experience, both remote and face-to-face. Proven experience with incident management systems (e.g., ServiceNow). Minimum 3 years' experience in 1st and 2nd line IT support. Excellent communication skills, both written and verbal. Strong task ownership and prioritisation skills. Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams. Desirable: Experience in a fast-paced, pressurised environment. IT-related degree and relevant certifications (e.g., ITIL foundation, MCP, MOS, MCSE). Demonstrates diversity appreciation and teamwork capabilities. Commitment to personal development and performance improvement. Confidence in dealing with all levels of staff. Flexibility to adapt working patterns to business needs. Driven to deliver service excellence. This role requires a proactive and skilled individual who can lead and support the service desk team, ensuring high-quality service delivery and continuous improvement.
Locations : London Atlanta Boston Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $143,000.00 in our lowest cost US region and goes up to $186,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jan 06, 2026
Full time
Locations : London Atlanta Boston Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $143,000.00 in our lowest cost US region and goes up to $186,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : London Atlanta Boston Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $143,000.00 in our lowest cost US region and goes up to $186,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jan 05, 2026
Full time
Locations : London Atlanta Boston Gurgaon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You'll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform's evolution to meet the needs of our dynamic and fast-paced environment. YOU'RE GOOD AT Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps ServiceNow certifications are highly preferred Who You'll Work With You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $143,000.00 in our lowest cost US region and goes up to $186,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Career growth & development opportunities Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Jan 03, 2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust Your opportunity Partner with the technology and business stakeholders to define, analyse, and document requirements for new ServiceNow processes or improvements to current processes Lead workshops, demos, and training on ServiceNow solutions and be able to speak to process best practices Assemble user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Work directly with the ServiceNow development team to select the most effective solution for defined requirements Support unit testing, UAT, and customer validation, ensuring business objectives are met Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills 3+ years of experience designing and implementing processes on the ServiceNow platform Strong analytical skills, strategic mindset, and experience with cross functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge Supervisory responsibilities No Career growth & development opportunities Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Role Description: The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, the team plays a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management. Key Responsibilities: Manage change records in alignment with organizational standards and risk appetite. Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation. Lead all aspects of the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. Multi-functional Collaboration : Collaborate with Incident and Problem Management teams to assess and support change requests. Reporting and Compliance: Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps. Raise awareness of non-compliance issues and promote consistency to change management policies. Process Improvement And Enablement Contribute to the ongoing enhancement of change management processes and supporting tools. Support the development and maintenance of training materials and documentation to reflect evolving standard processes. Candidate Profile / Key Skills: Service Management Foundations : Strong understanding of ITIL principles and service management practices, including change, incident, and problem management.Tool Proficiency: Hands-on experience with ITSM platforms such as ServiceNow or similar tools to run workflows and operational tasks.Clear and Collaborative Communication: Communicates with clarity and purpose. Actively listens, shares relevant information, and builds strong working relationships.Accountability and Follow-Through: Takes ownership of responsibilities, follows through on commitments, and ensures timely task completion.Problem Solving : Applies critical thinking to identify root causes, interpret data, and recommend practical, data-driven solutions.Process Awareness and Compliance : Understands the importance of structured processes, documentation, and compliance with audit and quality standards. Qualifications : ITIL 4 Foundation Certification Bachelors degree or equivalent experience in an IT related field Previous experience working with or within an IT Service Management Function Stakeholder management experience. Benefits :We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as: 25 days' holiday per year 1 additional day off for your Birthday Annual wellness allowance Share Purchase Plan Medical Health Insurance Medical Subscription (preventive medical services) Life insurance Pillar 3 Private Pension Meal Vouchers Flexible Benefits Bookster Volunteering Events All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Jan 02, 2026
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Role Description: The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, the team plays a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management. Key Responsibilities: Manage change records in alignment with organizational standards and risk appetite. Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation. Lead all aspects of the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. Multi-functional Collaboration : Collaborate with Incident and Problem Management teams to assess and support change requests. Reporting and Compliance: Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps. Raise awareness of non-compliance issues and promote consistency to change management policies. Process Improvement And Enablement Contribute to the ongoing enhancement of change management processes and supporting tools. Support the development and maintenance of training materials and documentation to reflect evolving standard processes. Candidate Profile / Key Skills: Service Management Foundations : Strong understanding of ITIL principles and service management practices, including change, incident, and problem management.Tool Proficiency: Hands-on experience with ITSM platforms such as ServiceNow or similar tools to run workflows and operational tasks.Clear and Collaborative Communication: Communicates with clarity and purpose. Actively listens, shares relevant information, and builds strong working relationships.Accountability and Follow-Through: Takes ownership of responsibilities, follows through on commitments, and ensures timely task completion.Problem Solving : Applies critical thinking to identify root causes, interpret data, and recommend practical, data-driven solutions.Process Awareness and Compliance : Understands the importance of structured processes, documentation, and compliance with audit and quality standards. Qualifications : ITIL 4 Foundation Certification Bachelors degree or equivalent experience in an IT related field Previous experience working with or within an IT Service Management Function Stakeholder management experience. Benefits :We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as: 25 days' holiday per year 1 additional day off for your Birthday Annual wellness allowance Share Purchase Plan Medical Health Insurance Medical Subscription (preventive medical services) Life insurance Pillar 3 Private Pension Meal Vouchers Flexible Benefits Bookster Volunteering Events All LSEG colleagues with at least one year's continuous service, who become parents, are now entitled to at least 26 weeks' paid leave, and the option to return to work on a phased basis, in relation with specific company's policy and guidelines Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Integration Engineer - AWS and Azure UK Security Clearance - must hold or be eligible 50,000 - 70,000 per annum depending on experience Hybrid, 3 days on site in Stevenage Permanent Role Brief We're seeking experienced Integration Specialists to join our Software and Integration team on a permanent basis. You'll play a key role in designing, building, and documenting integration's across AWS and Azure platforms , enabling secure, scalable, and reliable data flows between cloud , SaaS , and on-prem systems . This is a hands-on technical role requiring close collaboration with software engineers, business analysts, solution architects and QA teams where you'll contribute to both project delivery and continuous improvement of integration capabilities and standards . Key Responsibilities Design, develop and maintain integration's across AWS and Azure , including low-code / no-code solutions Work closely with BA's and architects to translate functional requirements into technical designs Build and support API-based, event-driven, and batch integration's between SaaS, cloud., and on-prem systems Configure, monitor, and maintain integration workflows to ensure reliability, performance and security Support and enhance CI/CD pipelines for integration solutions Provide input towards integration tooling, patterns and architectural decisions Essential Experience Proven experience with low-code / no-code integration tools including Power Automate, Azure Logic Apps, AWS AppFlow, and MuleSoft Composer Strong understanding of cloud services and architectures across AWS and Azure Solid knowledge of API design and management, including REST/SOAP and event-driven architectures Hands-on experience with Python, JavaScript, or ETL / data transformation tools Experience integrating with SaaS platforms including Salesforce, ServiceNow, SAP, or Pega Strong communication skills with the ability to engage both technical and non-technical stakeholders Excellent documentation skills Desirable Qualifications Experience working in secure, regulated, or governed cloud environments Familiarity with identity, access management, and secure integration patterns Bachelor's degree in Computer Science, IT, or a related subject Security Clearance Candidates must hold or be eligible for UK Security Clearance To be eligible, candidates will need a minimum of 5 year's UK residency , amongst other contributing factors Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 01, 2026
Full time
Integration Engineer - AWS and Azure UK Security Clearance - must hold or be eligible 50,000 - 70,000 per annum depending on experience Hybrid, 3 days on site in Stevenage Permanent Role Brief We're seeking experienced Integration Specialists to join our Software and Integration team on a permanent basis. You'll play a key role in designing, building, and documenting integration's across AWS and Azure platforms , enabling secure, scalable, and reliable data flows between cloud , SaaS , and on-prem systems . This is a hands-on technical role requiring close collaboration with software engineers, business analysts, solution architects and QA teams where you'll contribute to both project delivery and continuous improvement of integration capabilities and standards . Key Responsibilities Design, develop and maintain integration's across AWS and Azure , including low-code / no-code solutions Work closely with BA's and architects to translate functional requirements into technical designs Build and support API-based, event-driven, and batch integration's between SaaS, cloud., and on-prem systems Configure, monitor, and maintain integration workflows to ensure reliability, performance and security Support and enhance CI/CD pipelines for integration solutions Provide input towards integration tooling, patterns and architectural decisions Essential Experience Proven experience with low-code / no-code integration tools including Power Automate, Azure Logic Apps, AWS AppFlow, and MuleSoft Composer Strong understanding of cloud services and architectures across AWS and Azure Solid knowledge of API design and management, including REST/SOAP and event-driven architectures Hands-on experience with Python, JavaScript, or ETL / data transformation tools Experience integrating with SaaS platforms including Salesforce, ServiceNow, SAP, or Pega Strong communication skills with the ability to engage both technical and non-technical stakeholders Excellent documentation skills Desirable Qualifications Experience working in secure, regulated, or governed cloud environments Familiarity with identity, access management, and secure integration patterns Bachelor's degree in Computer Science, IT, or a related subject Security Clearance Candidates must hold or be eligible for UK Security Clearance To be eligible, candidates will need a minimum of 5 year's UK residency , amongst other contributing factors Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infra Managed Service Senior Analyst Early Career Full time Infra Managed Service Sr Analyst - Must be SC Clearable UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note:Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing, integrated automation solutions using a broad range of DevOps tool sets Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Git. Knowledge of Ansible and Jenkins, Docker and Kubernetes, and Puppet would be advantageous. Experience in DevSecOps eg secret management, tools integration to harden the baseline, privilege management etc. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure, and/or AWS cloud technologies. Expertise in designing and implementing continuous delivery and/or DevOps solutions. Experience with approaches and tooling for automated build, delivery, and release of software. Know how to define and manage the roadmap for implementation of DevOps in an established operation. Strong knowledge in developing integrated toolset solutions within an enterprise wide environment. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. Ability to configure automation using cloud native services. Experience in extending on-premises environment to cloud. Experience in migrating workloads to cloud. What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Discover where this job fits at Accenture Cloud computing jobs: Accelerate change Join our cloud team and work across industries-from high tech to high fashion-to help clients reimagine and build a better future. Industries: Jobs at the forefront of change From fashion to finance, travel to telco, you'll bring solution-based thinking to reinvent how industries work and grow. Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture
Jan 01, 2026
Full time
Infra Managed Service Senior Analyst Early Career Full time Infra Managed Service Sr Analyst - Must be SC Clearable UK (Birmingham) Salary: Competitive salary and package (Depending on level of experience) Please Note:Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team we are seeking an experienced Cloud DevOps Engineer with: Deep technical know-how and hands-on experience implementing, integrated automation solutions using a broad range of DevOps tool sets Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Git. Knowledge of Ansible and Jenkins, Docker and Kubernetes, and Puppet would be advantageous. Experience in DevSecOps eg secret management, tools integration to harden the baseline, privilege management etc. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure, and/or AWS cloud technologies. Expertise in designing and implementing continuous delivery and/or DevOps solutions. Experience with approaches and tooling for automated build, delivery, and release of software. Know how to define and manage the roadmap for implementation of DevOps in an established operation. Strong knowledge in developing integrated toolset solutions within an enterprise wide environment. As a Cloud DevOps Engineer, you will: Work on multiple projects as part of a wider cloud capability team. Get DevOps up and running by overseeing the execution of tools and processes in the DevOps toolchain, and promote the DevOps culture in our client organizations. Help customers with DevOps projects by providing them with technical, consultative, and delivery services. Serve as a trusted automation and tooling advisor for DevOps initiatives by providing clients with objective, practical, and relevant advice, identifying opportunities for optimisation. Work with the development teams to meet acceptance criteria, gathering and documenting the requirements. Help lead continuous integration, delivery, automation, and infrastructure-as-code efforts for multiple cloud service offerings. Where required setting up and managing the operation of project development and test environments as well as the software configuration management processes for the entire application development life cycle. Help client's transition to DevOps by driving adoption of tools and practices, and by directing elements of the DevOps implementation. Resolve and escalate issues as necessary. Undertake necessary trainings and certifications on latest technologies We are looking for experience in the following skills: Familiarity with Azure and/or AWS CLI and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps environment as per best practices. Ability to configure automation using cloud native services. Experience in extending on-premises environment to cloud. Experience in migrating workloads to cloud. What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Discover where this job fits at Accenture Cloud computing jobs: Accelerate change Join our cloud team and work across industries-from high tech to high fashion-to help clients reimagine and build a better future. Industries: Jobs at the forefront of change From fashion to finance, travel to telco, you'll bring solution-based thinking to reinvent how industries work and grow. Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture
London, United Kingdom Posted on 03/11/2025 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What's in it for you Private healthcare - for you and your family Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme Flexible working options, including working from home, our Marylebone office 60 days' work anywhere - even outside the UK if you want 25 days' off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role As an IT Support Engineer, you will provide hands on, face to face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT related issues. You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo's managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self service tools within end user compute and Soldo's Microsoft environment. You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings. We're looking for someone who must have Commercial experience in a customer facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and macOS experience is highly desirable. Experience administering JAMF to manage macOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management). Strong communication skills with the ability to develop strong relationships within your own team, department, and the wider business. Excellent problem solving skills to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members. Flexible and adaptable with the ability to work in a fast paced environment. Exposure to working in a financially regulated environment would be beneficial.
Jan 01, 2026
Full time
London, United Kingdom Posted on 03/11/2025 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. What's in it for you Private healthcare - for you and your family Genuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budget Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme Flexible working options, including working from home, our Marylebone office 60 days' work anywhere - even outside the UK if you want 25 days' off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your Birthday Up to 2 volunteering days per year Your own personal company Soldo card Employee Assistance Programme The role As an IT Support Engineer, you will provide hands on, face to face and remote support to end users on various technical issues and problems relating to hardware, software, and peripherals. You will be required to work on site or via remote connection to assist with hardware installations, operating system and software upgrades, systems integrations and basic IT related issues. You possess a continual improvement mindset, and that will drive everything you do. You will be on the lookout for opportunities to gain efficiencies and actively contribute to the improvement and documentation of IT departmental processes and procedures. Responsibilities You will support multiple platforms including Windows 10/11 and Linux laptops, MacBooks, Android and iOS mobile devices, virtual desktops, videoconferencing equipment, and Microsoft Office 365 desktop and mobile applications. You will perform administrative tasks in Microsoft 365 management tools including Azure Active Directory, Azure toolsets (Intune, Autopilot, Data Loss Prevention, Flows etc) and assist in delivering differentiating solutions to the Soldo community. Additionally you will administer the Soldo Microsoft 365 tenant ensuring seamless service delivery to Soldo users. Maintaining a good working relationship with Soldo's managed service providers to maximise service delivery will be key to the role. This will include conducting knowledge transfer sessions, identifying and implementing improvements to standard operating procedures utilised by Level 1 and Level 2 teams, and providing feedback to the IT Service Manager ahead of service review meetings. You will be responsible for responding to, documenting, and resolving escalated service tickets in a timely manner according to SLA. You will perform troubleshooting and root cause analysis on escalated issues and recommend procedures and controls for problem prevention. This may require independent work, sharing information, or assisting other members of the IT team with work orders. Automation is central to service delivery at Soldo and you will assist in driving automation and utilisation of self service tools within end user compute and Soldo's Microsoft environment. You will occasionally document and implement change requests both onsite and remotely, and may be required to present changes at weekly CAB meetings. We're looking for someone who must have Commercial experience in a customer facing role supporting end user compute services, as a desktop support analyst or support technician. Proven experience working with Windows 10, Azure, Microsoft 365, and Intune is essential. Certification for Azure technologies is highly desirable. Mac device and macOS experience is highly desirable. Experience administering JAMF to manage macOS devices is a plus. Working with an ITIL environment and prior experience using ITIL Service Management tool (ServiceNow, BMC Remedy, Jira Service Management). Strong communication skills with the ability to develop strong relationships within your own team, department, and the wider business. Excellent problem solving skills to diagnose, evaluate, and resolve complex issues or, when appropriate, escalate or route them to other IT staff members. Flexible and adaptable with the ability to work in a fast paced environment. Exposure to working in a financially regulated environment would be beneficial.
Lead Systems Analyst page is loaded Lead Systems Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R93167# Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the RoleAt Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.JOB OVERVIEWWe are currently seeking a strong Lead Systems Analyst to play a key role, deliver solutions to our business partners, solve complex problems, provide leadership to a well-established and strive to advance and sustain world-class technology platforms. This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite, and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills.This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace.In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support, engineering, and infrastructure teams across the IT department.RESPONSIBILITIES Support all aspects of the end user computing platform and technology service delivery for business professionals. Advance our customized support model designed to provide the highest level of service delivery to the business community. Serve as an escalation point for the team on advanced technical issues, with a deep understanding of standard desktop applications and infrastructure. Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow. Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis, and status reporting. Provide day-to-day oversite over the flow of services request and incidents for the team, looking for process improvement opportunities. Coordinate IT staff and contractors to provide maintenance and repairs, moves, and equipment exchanges.QUALIFICATIONS At least three years in a lead role, with a minimum of seven years of hands-on desktop. Experience working in a financial firm a plus, but not a requirement Experience in PC hardware - desktops, laptops, and tablets Strong knowledge of Microsoft operating systems Strong knowledge of Microsoft Office\Microsoft 365 Apps including Outlook Experience with Mac OS X Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP) Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex) Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems Experience working in a service delivery system (like ServiceNow), with solid queue management and oversite practices. Working knowledge of internet\intranet technology Must be self-starter, possessing drive and ability to work with minimal supervision Strong leadership qualities. Ability to provide direction, be a positive influence, and act as a role model to the rest of the team. Ability to manage conflicting priorities effectively Ability to perform research and share knowledge with team members Proven project and delivery management skills Attention to detail, strong written and oral communication skills Ability to work well in a team environmentOptional QUALIFICATIONS It is highly desired that this individual has several years of experience in the financial industry and possesses a strong understanding of financial markets. Experience with Market Data Service applications. Experience in a helpdesk environment ITIL Knowledge\Certifications. Experience with ServiceNowNot sure you meet 100% of our That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at . We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.
Jan 01, 2026
Full time
Lead Systems Analyst page is loaded Lead Systems Analystlocations: London, United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R93167# Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the RoleAt Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.JOB OVERVIEWWe are currently seeking a strong Lead Systems Analyst to play a key role, deliver solutions to our business partners, solve complex problems, provide leadership to a well-established and strive to advance and sustain world-class technology platforms. This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite, and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills.This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. They are expected to provide thought leadership to the team through a deep level of technical expertise. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace.In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support, engineering, and infrastructure teams across the IT department.RESPONSIBILITIES Support all aspects of the end user computing platform and technology service delivery for business professionals. Advance our customized support model designed to provide the highest level of service delivery to the business community. Serve as an escalation point for the team on advanced technical issues, with a deep understanding of standard desktop applications and infrastructure. Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow. Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis, and status reporting. Provide day-to-day oversite over the flow of services request and incidents for the team, looking for process improvement opportunities. Coordinate IT staff and contractors to provide maintenance and repairs, moves, and equipment exchanges.QUALIFICATIONS At least three years in a lead role, with a minimum of seven years of hands-on desktop. Experience working in a financial firm a plus, but not a requirement Experience in PC hardware - desktops, laptops, and tablets Strong knowledge of Microsoft operating systems Strong knowledge of Microsoft Office\Microsoft 365 Apps including Outlook Experience with Mac OS X Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP) Strong understanding of desktop video conferencing solutions (Zoom, Microsoft Teams, Webex) Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems Experience working in a service delivery system (like ServiceNow), with solid queue management and oversite practices. Working knowledge of internet\intranet technology Must be self-starter, possessing drive and ability to work with minimal supervision Strong leadership qualities. Ability to provide direction, be a positive influence, and act as a role model to the rest of the team. Ability to manage conflicting priorities effectively Ability to perform research and share knowledge with team members Proven project and delivery management skills Attention to detail, strong written and oral communication skills Ability to work well in a team environmentOptional QUALIFICATIONS It is highly desired that this individual has several years of experience in the financial industry and possesses a strong understanding of financial markets. Experience with Market Data Service applications. Experience in a helpdesk environment ITIL Knowledge\Certifications. Experience with ServiceNowNot sure you meet 100% of our That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at . We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
Jan 01, 2026
Full time
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
Senior Business Analyst & PMO support The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control. Responsibilities Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design. Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains. Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation. Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence. Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting. Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics. Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered. Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions. Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively. Qualifications Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation. Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design. Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions. Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment. Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.
Jan 01, 2026
Full time
Senior Business Analyst & PMO support The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control. Responsibilities Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design. Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains. Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation. Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence. Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting. Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics. Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered. Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions. Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively. Qualifications Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation. Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design. Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions. Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment. Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
Jan 01, 2026
Full time
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
IT Developer, Salesforce page is loaded IT Developer, Salesforceremote type: Eligible for Agile Workinglocations: University of Hulltime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 27, 2025 (7 days left to apply)job requisition id: JR100994Salary£48,822.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and Workday. The new role of Salesforce developer will be critical to onboarding this critical platform into the university. The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team. Specific Duties and Responsibilities of the post The role is a highly skilled IT professional specialising in the design, configuration, and customisation of Salesforce. With a deep understanding of IT service management processes, agile methodologies and extensive expertise in the Salesforce product, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation. The role must possess strong analytical and problem-solving skills, ensuring that Salesforce implementations align perfectly with organisational needs. With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations. The post holder will: Configure the Salesforce platform to meet the specific needs of the organisation. This may include the design, prototyping, implementation, testing, and deployment of business rules and technical solutions such as Apex classes, Visualforce pages, Lightning components, scheduled jobs, data imports, and custom notifications. Develop custom applications and modules using Apex, Visualforce, Lightning Web Components, and other Salesforce-specific technologies to address unique business requirements. Integrate Salesforce with other enterprise systems using the university's data integration software and third-party applications (e.g. Findock, Blackthorn, Meta), ensuring seamless data flow and process automation to enhance business productivity, efficiency, and user experience. Manage and resolve incidents, problems, and service requests related to Salesforce, ensuring optimal system performance and reliability. Write and maintain scripts and automation logic for triggers, workflows, process builders, and Flow to enhance platform functionality. Implement and manage security controls, access permissions, and user roles within Salesforce to ensure data privacy and compliance with institutional security policies. Monitor and optimise the performance of Salesforce applications, identifying and resolving bottlenecks and issues as they arise. Maintain detailed documentation of configurations, customisations, and development work to facilitate troubleshooting, auditing, and knowledge sharing. Collaborate with cross-functional teams, including IT support, business analysts, and stakeholders, to gather requirements and ensure that the solutions align with business objectives. Work as a key part of a wider agile team, participating in team-based development, sprint planning, testing, and deployment activities. Provide training and support to end-users and administrators to ensure they can effectively use and manage Salesforce applications. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Strong knowledge of Salesforce architecture, modules, and development tools. Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce scripting languages. Experience with web technologies (HTML, CSS, REST, SOAP) and integration techniques. Knowledge of Salesforce processes, best practices, and IT service management (ITSM) principles. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Salesforce certifications (e.g., Platform Developer I/II, Administrator) are a plus.For more information regarding the role please view the job description .If you would like to be part of our future or have any queries, then please get in touch today - Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match
Jan 01, 2026
Full time
IT Developer, Salesforce page is loaded IT Developer, Salesforceremote type: Eligible for Agile Workinglocations: University of Hulltime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 27, 2025 (7 days left to apply)job requisition id: JR100994Salary£48,822.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and Workday. The new role of Salesforce developer will be critical to onboarding this critical platform into the university. The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team. Specific Duties and Responsibilities of the post The role is a highly skilled IT professional specialising in the design, configuration, and customisation of Salesforce. With a deep understanding of IT service management processes, agile methodologies and extensive expertise in the Salesforce product, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation. The role must possess strong analytical and problem-solving skills, ensuring that Salesforce implementations align perfectly with organisational needs. With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations. The post holder will: Configure the Salesforce platform to meet the specific needs of the organisation. This may include the design, prototyping, implementation, testing, and deployment of business rules and technical solutions such as Apex classes, Visualforce pages, Lightning components, scheduled jobs, data imports, and custom notifications. Develop custom applications and modules using Apex, Visualforce, Lightning Web Components, and other Salesforce-specific technologies to address unique business requirements. Integrate Salesforce with other enterprise systems using the university's data integration software and third-party applications (e.g. Findock, Blackthorn, Meta), ensuring seamless data flow and process automation to enhance business productivity, efficiency, and user experience. Manage and resolve incidents, problems, and service requests related to Salesforce, ensuring optimal system performance and reliability. Write and maintain scripts and automation logic for triggers, workflows, process builders, and Flow to enhance platform functionality. Implement and manage security controls, access permissions, and user roles within Salesforce to ensure data privacy and compliance with institutional security policies. Monitor and optimise the performance of Salesforce applications, identifying and resolving bottlenecks and issues as they arise. Maintain detailed documentation of configurations, customisations, and development work to facilitate troubleshooting, auditing, and knowledge sharing. Collaborate with cross-functional teams, including IT support, business analysts, and stakeholders, to gather requirements and ensure that the solutions align with business objectives. Work as a key part of a wider agile team, participating in team-based development, sprint planning, testing, and deployment activities. Provide training and support to end-users and administrators to ensure they can effectively use and manage Salesforce applications. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Strong knowledge of Salesforce architecture, modules, and development tools. Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce scripting languages. Experience with web technologies (HTML, CSS, REST, SOAP) and integration techniques. Knowledge of Salesforce processes, best practices, and IT service management (ITSM) principles. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Salesforce certifications (e.g., Platform Developer I/II, Administrator) are a plus.For more information regarding the role please view the job description .If you would like to be part of our future or have any queries, then please get in touch today - Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
Jan 01, 2026
Full time
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
A global consulting firm is seeking a part-time Technical Analyst to deliver high-quality technical support for end users in Leeds or Bristol. The role requires strong technical proficiency with Windows and macOS systems, along with excellent problem-solving and communication skills. Candidates should be adept at utilizing tools like ServiceNow for incident management. Must be available for out-of-hours business support a few days a week. This role offers opportunities for skill development and teamwork in a vibrant environment.
Jan 01, 2026
Full time
A global consulting firm is seeking a part-time Technical Analyst to deliver high-quality technical support for end users in Leeds or Bristol. The role requires strong technical proficiency with Windows and macOS systems, along with excellent problem-solving and communication skills. Candidates should be adept at utilizing tools like ServiceNow for incident management. Must be available for out-of-hours business support a few days a week. This role offers opportunities for skill development and teamwork in a vibrant environment.
A global consulting firm is seeking a part-time Technical Analyst to deliver high-quality technical support for end users in Leeds or Bristol. The role requires strong technical proficiency with Windows and macOS systems, along with excellent problem-solving and communication skills. Candidates should be adept at utilizing tools like ServiceNow for incident management. Must be available for out-of-hours business support a few days a week. This role offers opportunities for skill development and teamwork in a vibrant environment.
Jan 01, 2026
Full time
A global consulting firm is seeking a part-time Technical Analyst to deliver high-quality technical support for end users in Leeds or Bristol. The role requires strong technical proficiency with Windows and macOS systems, along with excellent problem-solving and communication skills. Candidates should be adept at utilizing tools like ServiceNow for incident management. Must be available for out-of-hours business support a few days a week. This role offers opportunities for skill development and teamwork in a vibrant environment.
Deloitte drives progress Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. Connect to your opportunity What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Key Responsibilities You will be here to help and support end users both office based and remotely with their software and hardware needs, providing advice and training to improve efficiency. You will work at the Tech Bar or local workstation in Deloitte offices or at external event venues, providing support and assistance to users who have tech related issues. Occasionally required to provide out of hours business support with Major incident or business critical support, testing of equipment or infrastructure activities. Diagnose and resolve complex technical problems, escalating to higher-tier support or vendors when necessary, and ensuring timely resolution. including proactive advice and training to improve efficiency using the ServiceNow ITSM tool and Incident Management Practices. You will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed in a timely manner, following the right Incident management procedures. Maintaining a high level of customer satisfaction across the business, ensuring a professional, friendly, and approachable manner at all times, even under pressure. Solid understanding of Builds, Configuring and administration of IT equipment including but not limited to, Windows PCs, Apple Macintosh, Mobile phones, printer hardware and network or server equipment utilizing remote connectivity tools. Ensure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitioners. Occasionally, you may need to travel to other Deloitte offices in the UK to support events or cover colleagues who are on vacation or sick. Conduct regular checks of IT/AV equipment in the offices and occasionally be involved in IT/AV setups and support for events or meetings. Responsible for maintaining IT stock levels within your office and regularly refreshing the devices to ensure compliance and arranging disposals or collections for end-of-life devices. We encourage you to show initiative by following procedures and working with our systems and processes to get the job done efficiently.The focus will be delivering exceptional on-site support to all members of our firm. Collaboration with other IT services departments is essential to maintain a culture of quality and teamwork. You will play a crucial role in ensuring that our IT security meets the necessary compliance standards. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs) for common issues and resolutions. Act as a subject matter expert and provide guidance, training, and mentorship. Assist in implementing and monitoring security measures to protect company data and systems. Location Deloitte Leeds or Bristol Work Pattern Part Time. Should be available for OOH Business support (Evenings & Weekends) Working hours Three days a week - Part time (21 hours per week) 09:00-17:00 or 09:30-17:30. Connect to your skills and professional experience The purpose of this role is to provide high quality technical support to business end users either 'face to face' from Deloitte offices or hosted events and remotely. Reporting to the Support Services Supervisor, the Technical Analyst (TA) will be proficient with key end user technologies including Windows PCs, Apple Mac's and iPhone devices as well as a range of key software applications and end user peripherals. The Technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests. Technical Proficiency Applicants should have a knowledge and understanding of the following key software and hardware: Strong proficiency in supporting Microsoft Windows operating systems (Windows 11) and macOS up to 3 generations of OS, JAMF, In Tune and iOS devices, Citrix platform, and common collaboration tools such as Teams and Zoom. Extensive experience with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Power BI and OneDrive). Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi Fi, basic routing/switching). Experience with Active Directory and Azure Active Directory for user and group management. Familiarity with virtualisation technologies (e.g. VMware, Hyper V). Experience with endpoint management tools (e.g. Intune, SCCM). Knowledge of IT security best practices and data protection principles. Experience with ticketing systems (e.g. ServiceNow). Demonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority. Excellent verbal and written communication skills, with the ability to explain technical concepts to non technical users and effectively present information and articulate to business users at all levels. Ability to work independently and collaboratively within a team environment. Strong organisational and time management skills, with the ability to prioritise tasks effectively in a fast paced environment. High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests. Demonstrable experience of working in a small team of skilled technical operatives managing shared work queues and bookable scheduling systems. Desirable Skills & Certifications ITIL Foundation, Service Operations ServiceNow Practitioner certification Microsoft Operating System certification Basic scripting skills (e.g. PowerShell). Connect to your service line - Enabling Functions Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us. Connect to your Industry This is an amazing opportunity to be part of a vibrant work environment and a diverse team spread across the UK. It's an opportunity for you to further develop your skills, knowledge, and career. Every day will bring new challenges that will help you learn and grow. Your role will primarily involve providing 1st and 2nd line support at the respective office, where you can demonstrate your technical expertise. Additionally, you'll be responsible for imaging and configuring Windows and Mac devices to meet specific requirements. One of the appealing aspects of this opportunity is the chance to expand your professional network. You'll engage with stakeholders of all levels, whether it's providing support or working on projects together. The management team is invested in your growth and advancement, and they'll actively support your development if you demonstrate the right values and attitude. It's an exciting prospect for personal and professional development. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, 'it's the people,' and that's true." Connect to your agile working options Location: Leeds or Bristol This operational role is based at our Leeds office and requires attendance Three days a week. The central positioning of the Leeds office provides many options for the daily commute. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing . click apply for full job details
Jan 01, 2026
Full time
Deloitte drives progress Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. Connect to your opportunity What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Key Responsibilities You will be here to help and support end users both office based and remotely with their software and hardware needs, providing advice and training to improve efficiency. You will work at the Tech Bar or local workstation in Deloitte offices or at external event venues, providing support and assistance to users who have tech related issues. Occasionally required to provide out of hours business support with Major incident or business critical support, testing of equipment or infrastructure activities. Diagnose and resolve complex technical problems, escalating to higher-tier support or vendors when necessary, and ensuring timely resolution. including proactive advice and training to improve efficiency using the ServiceNow ITSM tool and Incident Management Practices. You will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed in a timely manner, following the right Incident management procedures. Maintaining a high level of customer satisfaction across the business, ensuring a professional, friendly, and approachable manner at all times, even under pressure. Solid understanding of Builds, Configuring and administration of IT equipment including but not limited to, Windows PCs, Apple Macintosh, Mobile phones, printer hardware and network or server equipment utilizing remote connectivity tools. Ensure our CMDB is accurately updated and reflects the correct statuses for assets within your office location and those assigned to our practitioners. Occasionally, you may need to travel to other Deloitte offices in the UK to support events or cover colleagues who are on vacation or sick. Conduct regular checks of IT/AV equipment in the offices and occasionally be involved in IT/AV setups and support for events or meetings. Responsible for maintaining IT stock levels within your office and regularly refreshing the devices to ensure compliance and arranging disposals or collections for end-of-life devices. We encourage you to show initiative by following procedures and working with our systems and processes to get the job done efficiently.The focus will be delivering exceptional on-site support to all members of our firm. Collaboration with other IT services departments is essential to maintain a culture of quality and teamwork. You will play a crucial role in ensuring that our IT security meets the necessary compliance standards. Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs) for common issues and resolutions. Act as a subject matter expert and provide guidance, training, and mentorship. Assist in implementing and monitoring security measures to protect company data and systems. Location Deloitte Leeds or Bristol Work Pattern Part Time. Should be available for OOH Business support (Evenings & Weekends) Working hours Three days a week - Part time (21 hours per week) 09:00-17:00 or 09:30-17:30. Connect to your skills and professional experience The purpose of this role is to provide high quality technical support to business end users either 'face to face' from Deloitte offices or hosted events and remotely. Reporting to the Support Services Supervisor, the Technical Analyst (TA) will be proficient with key end user technologies including Windows PCs, Apple Mac's and iPhone devices as well as a range of key software applications and end user peripherals. The Technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests. Technical Proficiency Applicants should have a knowledge and understanding of the following key software and hardware: Strong proficiency in supporting Microsoft Windows operating systems (Windows 11) and macOS up to 3 generations of OS, JAMF, In Tune and iOS devices, Citrix platform, and common collaboration tools such as Teams and Zoom. Extensive experience with Microsoft 365 suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Power BI and OneDrive). Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi Fi, basic routing/switching). Experience with Active Directory and Azure Active Directory for user and group management. Familiarity with virtualisation technologies (e.g. VMware, Hyper V). Experience with endpoint management tools (e.g. Intune, SCCM). Knowledge of IT security best practices and data protection principles. Experience with ticketing systems (e.g. ServiceNow). Demonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority. Excellent verbal and written communication skills, with the ability to explain technical concepts to non technical users and effectively present information and articulate to business users at all levels. Ability to work independently and collaboratively within a team environment. Strong organisational and time management skills, with the ability to prioritise tasks effectively in a fast paced environment. High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests. Demonstrable experience of working in a small team of skilled technical operatives managing shared work queues and bookable scheduling systems. Desirable Skills & Certifications ITIL Foundation, Service Operations ServiceNow Practitioner certification Microsoft Operating System certification Basic scripting skills (e.g. PowerShell). Connect to your service line - Enabling Functions Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us. Connect to your Industry This is an amazing opportunity to be part of a vibrant work environment and a diverse team spread across the UK. It's an opportunity for you to further develop your skills, knowledge, and career. Every day will bring new challenges that will help you learn and grow. Your role will primarily involve providing 1st and 2nd line support at the respective office, where you can demonstrate your technical expertise. Additionally, you'll be responsible for imaging and configuring Windows and Mac devices to meet specific requirements. One of the appealing aspects of this opportunity is the chance to expand your professional network. You'll engage with stakeholders of all levels, whether it's providing support or working on projects together. The management team is invested in your growth and advancement, and they'll actively support your development if you demonstrate the right values and attitude. It's an exciting prospect for personal and professional development. Connect with your colleagues "It's such an inspiring place to work; everyone you talk to is working on something interesting. There are always so many exciting things to get involved with that it is a challenge to prioritise where to spend your time. Everyone always says, 'it's the people,' and that's true." Connect to your agile working options Location: Leeds or Bristol This operational role is based at our Leeds office and requires attendance Three days a week. The central positioning of the Leeds office provides many options for the daily commute. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing . click apply for full job details
