Desktop Compliance Administrator - Smart Metering

Job Title: Desktop Compliance Administrator Smart Metering
Location: Brentwood, Essex
Contract Type: Full-time, Permanent
Reports To: Contracts Manager

Role Overview

We are looking for a detail-oriented and proactive Desktop Compliance Administrator to support our Smart Metering Contract across Essex and Suffolk. The successful candidate will play a crucial role in ensuring the accuracy, completeness, and compliance of all installation and reinstatement documentation submitted to the client.

This role is essential for maintaining data integrity, ensuring photographic and statutory evidence is complete, and helping the wider delivery team remain fully compliant with client and regulatory standards, including NRSWA.

Key Responsibilities

• Compliance Checks:
  Review job packs, photographs, and reinstatement records to ensure all required evidence is present, accurate, and meets contractual and regulatory requirements (e.g., NRSWA, client standards).
• Data Validation & Submissions:
  Ensure all smart metering installation records, including reinstatement details, are correctly logged and submitted to CLC & Client systems in accordance with timeframes set by the Commercial & Operational team.
• Photo & Evidence Management:
  Check and ensure all site photos are catalogued on the CRM and client systems (before, during, after), ensuring geotags, timestamps, and site IDs are correctly recorded.
• Liaison with Field Teams:
  Communicate with engineers and supervisors to resolve missing data, incorrect records, or incomplete reinstatement evidence.
• Administrative Support:
  Provide day-to-day administrative support to the wider smart metering team including documentation, reporting, data entry, and responding to internal and external queries.
• Reporting & Analysis:
  Produce regular compliance and reinstatement performance reports for the operational & commercial teams, as well as client reviews.
• System Maintenance:
  Work with internal databases, asset management systems, and client portals to maintain accurate and up-to-date records.

Ideal Candidate Profile

• Experience:
  • Previous experience in a compliance, administrative, or coordination role within the utilities or smart metering industry
  • Strong knowledge of reinstatement processes and NRSWA requirements
  • Familiarity with smart metering operations and back-office processes
• Skills & Attributes:
  • High attention to detail and accuracy
  • Strong organisational and multitasking skills
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft Office (Excel, Outlook, Word)
  • Ability to work independently and as part of a delivery team

Desirable Qualifications

• NRSWA awareness (Supervisory or Operative level desirable)
• Knowledge of photographic evidence standards for reinstatement work
• Experience using compliance platforms or asset management & CRM systems
• Understanding of utility regulations and reinstatement codes of practice

What We Offer

• Competitive salary
• Training and development opportunities
• Supportive and collaborative working environment
• Opportunity to work on a key infrastructure project for Essex & Suffolk

Base Location: Office-based (Brentwood Depot)
Working Hours: Monday to Friday, 40 hours per week