Senior Business Analyst

Join Infiterra and help power the future of subscription e-commerce.

Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact-and we're just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.

The role in a nutshell

As a Business Analyst, you'll play a crucial role in bridging the gap between our product vision and technical execution. You'll work closely with developers, QA engineers, product managers, and stakeholders to gather, define, and refine business and technical requirements that shape our platform.

Your goal?

To ensure clarity, alignment, and efficiency across the software development lifecycle-delivering features that solve real problems, with minimal ambiguity and maximum value. You'll always keep the MVP mindset in focus, helping the team prioritize what's essential and iterate quickly based on feedback.

You'll dive deep into product flows, create detailed documentation (using Jira and Confluence), and facilitate smooth communication between business and technical teams. From backlog grooming to sprint planning, your input will help shape the scope, priorities, and design of what we build. You'll also participate in manual testing activities to validate that our solutions meet expectations-not just technically, but from a user and business perspective.

This role is ideal for someone who enjoys structured thinking, clear communication, and the opportunity to contribute both strategically and tactically across projects. ️ Our Ideal Candidate Profile

You're a curious, hands on problem solver, an analytical, detail oriented thinker who's passionate about solving business problems with technology. You excel at breaking down complex requirements into structured, actionable stories-and you know how to prioritize what matters most. You thrive in collaborative environments, but you are also confident in driving your own work.

You're not just a note taker-you ask the right questions, challenge assumptions, and dig into the why behind the what. You understand both business needs and technical constraints, and you're comfortable navigating both worlds.

You're a proactive communicator in both Greek and English, and you take ownership of quality and clarity throughout the product lifecycle.

Why You'll Love It Here

• A product-focused team that values clarity, collaboration, and continuous improvement
• Exposure to innovative technology and global SaaS delivery from a business and technical perspective
• Opportunities to influence product decisions and contribute to platform evolution
• A supportive team environment where your voice matters

Role Requirements and Responsibilities

• Comprehend the underlying business factors and determine the priorities and significance of various scenarios.
• Work closely with stakeholders to gather and analyze business needs and translate them into clear, actionable requirements.
• Document functional and non functional requirements, user stories, acceptance criteria, and test scenarios (our main tools are Jira and Confluence).
• Serve as a bridge between technical and non technical teams to convey requirements and facilitate the SDLC by managing dependencies, timelines, and blockers.
• Support backlog refinement and prioritization by analyzing business impact, technical constraints, and MVP scope in collaboration with the Product Owner.
• Analyze requirements to fit specifications, with the MVP always in mind.
• Design and refine user flows, feature specifications, and test cases.
• Help validate delivered features through hands on manual testing and UAT support.
• Improve and automate business processes through discovery, modeling, analysis, and optimization.
• Collaborate with development, QA, and product teams during Agile rituals (3 Amigos, sprint planning, reviews, retrospectives).

️ What you bring

• At least 4 years of experience as a Business Analyst, Technical Business Analyst, or similar role in a software development environment.
• Solid understanding of engineering principles along with commercial practices.
• Experience in gathering, analyzing, and documenting business and technical requirements.
• Proficient in documenting test processes and outcomes, as well as efficiently monitoring changes.
• Strong analytical mindset and ability to translate complex concepts into clear documentation.
• Experience in analysis techniques beyond process flow diagrams and user stories.
• Strong problem solving and solutions oriented mindset.
• Familiarity with RESTful APIs, JSON, XML, and system integrations.
• Experience with ERPs, CRMs, or other software products (ideally with SaaS).
• You are fluent in both Greek and English.
• Hands on experience with Agile methodologies.
• Bachelor's/Master's degree in Computer Science, Business Administration, or a related field.

Sounds like you?
It is a Win Win

• A tech passionate team with a friendly culture and an international breed.
• Remote first & hybrid work.
• Flexible working hours.
• Work from anywhere scheme.
• Health and life insurance plan.
• Home office allowance.
• Learning & development budget.
• State of the art workspaces for on site collaboration.

If you're an experienced Business Analyst looking to make an impact, influence product strategy, and bring clarity to intricate projects, we would be thrilled to connect with you! Join us and play a key role in shaping a platform that fuels global innovation in subscription e-commerce.

All applications will be treated with confidentiality.
Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.

As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.