The Head of Operations is a senior strategic leadership role responsible for optimizing all non-legal business functions to drive efficiency and profitability. This includes managing administrative staff, overseeing technology and IT infrastructure, controlling the operational budget, and ensuring the firm's compliance with professional and regulatory standards.
Reports To: Managing Partner(s) / Executive Leadership
II. Core ResponsibilitiesOperational Strategy & Efficiency: Develop, implement, and manage operational procedures to streamline workflows (e.g., case management, client intake, billing) and maximize firm efficiency.
Financial Oversight: Partner with finance leadership to manage the non-attorney operating budget, control costs, and oversee procurement and vendor contract management.
Technology & Infrastructure: Direct the firm's technology strategy, ensuring effective management of IT infrastructure, security, practice management systems, and compliance with data confidentiality standards.
Staff Leadership: Manage, coach, and develop all administrative, HR, and support staff, fostering a professional and high-performing workplace culture.
Compliance: Ensure firm operations comply with all legal, ethical, and industry regulations specific to law firms.
Experience: Minimum 5+ years of progressive operational management experience, with proven experience specifically within a law firm or regulated professional services environment.
Education: Bachelor's degree in Business or a related field (MBA preferred).
Skills: Strong understanding of legal practice management software, financial management, team leadership, and IT governance. Must possess exceptional communication and problem-solving skills.