Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you will do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through the use of Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Drive collaboration between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to executive management and, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to M&A during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What we are looking for Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Head of Safeguarding & Partnerships Salary: 50,000 - 60,000 per annum (dependent on experience) Contract: Permanent Hours: 37.5 hours per week, Monday to Friday (9am-5pm) Location: Leeds (with some travel required) We are recruiting an experienced Head of Safeguarding & Partnerships to join a values driven organisation supporting vulnerable individuals, including survivors of domestic abuse, modern slavery, refugees and asylum seekers. This is a senior leadership role providing strategic oversight, expert safeguarding leadership and partnership development across multiple services and regions. The Role As Head of Safeguarding & Partnerships, you will be a key member of the senior leadership team, working closely with the CEO, Executive Directors and Director of Operations. You will act as the organisation's Designated Safeguarding Lead, ensuring robust safeguarding practice, compliance with legislation and continuous improvement across all services. You will also lead on strategic partnerships, working collaboratively with local authorities, commissioners, statutory agencies and third-sector partners to deliver high-quality, safe and effective services. Key Responsibilities Provide strategic leadership and organisational oversight of safeguarding across all services Act as the Designated Safeguarding Lead for adults and children Lead on serious incidents, safeguarding concerns and investigations Develop, review and embed safeguarding policies, procedures and governance frameworks Manage and strengthen strategic partnerships and represent the organisation at boards and multi-agency forums Oversee partnership agreements, performance and risk management Line manage a current team of 7, including safeguarding and out of hours staff Ensure staff receive appropriate safeguarding training, supervision and support Use data, audits and learning to drive continuous improvement Deputise for the Director of Operations when required Participation in an on call rota once per month for a week, should an emergency arise Occasional travel to safe houses in Leeds and Bradford Occasional Travel to Hull for partnership and outreach meetings About You You will have extensive experience in safeguarding leadership within a regulated or complex environment and a strong understanding of working with vulnerable individuals, including survivors of modern slavery, domestic abuse, forced marriage, honour-based abuse, refugees and asylum seekers. You will be: An experienced safeguarding leader with designated safeguarding and partnership experience is essential Degree level qualification or equivalent professional experience in social work, Police, health, housing, public services, education or a related field Confident representing an organisation at senior multi-agency forums Emotionally intelligent, resilient and approachable A strong communicator with excellent written and verbal skills Passionate about safeguarding, partnership working and continuous improvement A full UK driving licence and access to a vehicle is essential Benefits 25 days annual leave plus 8 bank holidays Pension scheme Employee Assistance Programme Staff rewards and wellbeing support Free on site parking Ongoing training and development opportunities Additional Information Enhanced DBS check required Right to work in the UK essential This is a rewarding opportunity for a senior safeguarding professional looking to make a meaningful impact within a mission-led organisation.
Jan 07, 2026
Full time
Head of Safeguarding & Partnerships Salary: 50,000 - 60,000 per annum (dependent on experience) Contract: Permanent Hours: 37.5 hours per week, Monday to Friday (9am-5pm) Location: Leeds (with some travel required) We are recruiting an experienced Head of Safeguarding & Partnerships to join a values driven organisation supporting vulnerable individuals, including survivors of domestic abuse, modern slavery, refugees and asylum seekers. This is a senior leadership role providing strategic oversight, expert safeguarding leadership and partnership development across multiple services and regions. The Role As Head of Safeguarding & Partnerships, you will be a key member of the senior leadership team, working closely with the CEO, Executive Directors and Director of Operations. You will act as the organisation's Designated Safeguarding Lead, ensuring robust safeguarding practice, compliance with legislation and continuous improvement across all services. You will also lead on strategic partnerships, working collaboratively with local authorities, commissioners, statutory agencies and third-sector partners to deliver high-quality, safe and effective services. Key Responsibilities Provide strategic leadership and organisational oversight of safeguarding across all services Act as the Designated Safeguarding Lead for adults and children Lead on serious incidents, safeguarding concerns and investigations Develop, review and embed safeguarding policies, procedures and governance frameworks Manage and strengthen strategic partnerships and represent the organisation at boards and multi-agency forums Oversee partnership agreements, performance and risk management Line manage a current team of 7, including safeguarding and out of hours staff Ensure staff receive appropriate safeguarding training, supervision and support Use data, audits and learning to drive continuous improvement Deputise for the Director of Operations when required Participation in an on call rota once per month for a week, should an emergency arise Occasional travel to safe houses in Leeds and Bradford Occasional Travel to Hull for partnership and outreach meetings About You You will have extensive experience in safeguarding leadership within a regulated or complex environment and a strong understanding of working with vulnerable individuals, including survivors of modern slavery, domestic abuse, forced marriage, honour-based abuse, refugees and asylum seekers. You will be: An experienced safeguarding leader with designated safeguarding and partnership experience is essential Degree level qualification or equivalent professional experience in social work, Police, health, housing, public services, education or a related field Confident representing an organisation at senior multi-agency forums Emotionally intelligent, resilient and approachable A strong communicator with excellent written and verbal skills Passionate about safeguarding, partnership working and continuous improvement A full UK driving licence and access to a vehicle is essential Benefits 25 days annual leave plus 8 bank holidays Pension scheme Employee Assistance Programme Staff rewards and wellbeing support Free on site parking Ongoing training and development opportunities Additional Information Enhanced DBS check required Right to work in the UK essential This is a rewarding opportunity for a senior safeguarding professional looking to make a meaningful impact within a mission-led organisation.
We are recruiting for a IDVA to join our team in Kingston ; the scope on this job involves . Job Title: IDVA Location: Hybrid with a requirement to work regularly from a range of locations within Kingston and occasionally from our Head Office (Vauxhall) Salary: £28,857.12 per annum Contract type: Full time, Permanent Hours: 37.5 Refuge is recruiting an Independent Domestic Violence Advocate (IDVA) to join our Enhanced Support Outreach Team, focusing on supporting clients living in Kingston. The IDVA will provide high quality, trauma informed independent advocacy and support to survivors of domestic abuse, and additionally face multiple disadvantages in accessing support service across Kingston. Funded by MOPAC (Mayor s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system. We are looking for someone who is passionate, committed and cares about the work Refuge undertakes. Candidates will be expected to demonstrate an in-depth knowledge of domestic abuse and the impact this has on survivors and their children. They will be able to work under pressure to effectively manage risk and provide needs-led support to clients with a variety of support needs. Refuge is the UK s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. This is an opportunity to join a brand-new service and improve the local multi agency partnership to recognise, reject and respond to all forms of gender-based abuse. Closing date: 9.00am on 23 January 2026 Interview date: 30 January 2026 Benefits Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Jan 07, 2026
Full time
We are recruiting for a IDVA to join our team in Kingston ; the scope on this job involves . Job Title: IDVA Location: Hybrid with a requirement to work regularly from a range of locations within Kingston and occasionally from our Head Office (Vauxhall) Salary: £28,857.12 per annum Contract type: Full time, Permanent Hours: 37.5 Refuge is recruiting an Independent Domestic Violence Advocate (IDVA) to join our Enhanced Support Outreach Team, focusing on supporting clients living in Kingston. The IDVA will provide high quality, trauma informed independent advocacy and support to survivors of domestic abuse, and additionally face multiple disadvantages in accessing support service across Kingston. Funded by MOPAC (Mayor s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system. We are looking for someone who is passionate, committed and cares about the work Refuge undertakes. Candidates will be expected to demonstrate an in-depth knowledge of domestic abuse and the impact this has on survivors and their children. They will be able to work under pressure to effectively manage risk and provide needs-led support to clients with a variety of support needs. Refuge is the UK s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. This is an opportunity to join a brand-new service and improve the local multi agency partnership to recognise, reject and respond to all forms of gender-based abuse. Closing date: 9.00am on 23 January 2026 Interview date: 30 January 2026 Benefits Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 22 January 2026 Interviews will be in person: Thursday 5 February 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 0226 Grade: Band 3, Birmingham Salary: Spine points 37- 33 Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details
Jan 07, 2026
Full time
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 22 January 2026 Interviews will be in person: Thursday 5 February 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 0226 Grade: Band 3, Birmingham Salary: Spine points 37- 33 Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology, and corporate finance, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our Tech Vision & Architecture (TV&A) operating unit in the UK is growing and we are looking to hire experienced individuals to be part of a team delivering high-quality consultative services in a dynamic and growing marketplace. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies, but some of the newest and most entrepreneurial businesses too. This exciting role will involve the following: To lead architecture teams that deliver Enterprise Architectures and Technology Strategies that modernise, rationalise and/or transform the business and technology landscape To mobilize and lead the governance and execution of those strategies through delivery To lead the definition and delivery of our largest UK and European client's architecture vision, as well as effective architecture options analysis & design decisions. To lead definition and execution of the client's architecture management, governance and assurance processes. To provide thought leadership on the latest innovations within Banking and Capital Markets including AI, Data Analytics or Digital architectures To demonstrate eminence in the future of Banking, through the publication of papers, participation in speaking events and conferences and regular client advisory client interactions Lead the development of architecture methods and collateral to build architecture community and capability. To use architecture knowledge and skills to lead and support business development and the planning and running of architecture learning and development initiatives. generation digital and innovative technology solutions To lead the Day 1 and post-merger architecture definition for our most complex M&A engagements To create new and exciting propositions driving business development activities in the Banking and Capital Markets industry. Connect to your skills and professional experience Significant experience in Banking and/or Capital Markets, which might include working in the industry as an advisor or in a business line role (e.g. Head of Architecture or Chief Architect) Significant experience providing advisory services up to Board-level and engaging C-suite stakeholders Strong understanding of financial services businesses, knowledge of the evolving market/industry trends and underlying architecture for enablement, as well as regulatory requirements Identifying, leading, closing and supporting sales opportunities in the financial services technology market with a strong network of contacts across clients and the industry Proficiency in software development lifecycle (SDLC) and depth and breadth in the following domains: Applications, Data, DevOps, Enterprise Architecture, Infrastructure, Machine Learning/AI, Platforms, Security, Integration and Business Architecture Demonstratable experience in large-scale transformation programmes in Banking and Capital Markets Experience working with financial services applications including Core Banking application, Document Management System, Customer Relationship Management (CRM) applications, Workflow / Business Process Management applications & Financial applications and the supporting tech stack for a bank's operations Experience working with relevant Capital Markets applications including treasury solutions, trading solutions and market research platforms Demonstratable experience of using new generation technology for digital banking clients e.g., AI for onboarding; leveraging cloud technologies such as Banking as a Service, adoption of data analytics for risk assessment and predictive analytics on customer behaviour and spending; blockchain based payment solutions and zero trust security architecture to protect sensitive and personal data Build external and internal eminence by contributing your thought leadership internally and externally (e.g., by speaking at industry events or publications). Certifications in Enterprise Architecture frameworks (TOGAF, LeanIX, ArchiMate and more), Cloud (AWS, Azure or GCP), Agile, ITIL, COBIT or any leading platform solution would be advantageous While the role requires the ability to operate as an Enterprise Architect across both the Banking and Capital Markets domain our architects are expected to have strong distinguishing specialisms in one of the two domains at a Chief Architect or CTO level. For Banking, the desired specialism would be in End-to-End Banking Architecture: Expertise in Digital Banking including the latest understanding of developing secure, scaleable and flexible digital solutions that leverage the latest AI technologies Expertise in delivering architecture and design for core banking implementations in the retail everyday banking space including accounts, deposits, savings, overdrafts, payment and card functionality Expertise in delivering architecture and design for multiple core banking implementations to support retail lending products such as mortgages and personal loans Expertise in delivering architecture and design for multiple core banking implementations for commercial lending products such as complex corporate loans (term loans, revolving credit), trade finance and asset finance Expertise in delivering architecture and design for loan origination solutions and credit processing solutions to support retail and commercial products Experience in architecture design for leading core banking vendor products from Thought Machine, FIS, Finastra, ORACLE, Mambu or 10X Expertise in architecture design for origination products from Pega, nCino and Trade Ledger Experience in architecting Enterprise solutions within Banks such as ERP, Finance and Treasury solutions For Capital Markets the desired deep specialism would be in front and middle office processing including: Broad product understanding from across equities, derivative, rates and swap products Trading and Portfolio Management expertise including an understanding of how this domain is technically changing to support new products like carbon trading in the burgeoning ESG arena Understanding of front office solutions for trade lifecycle, pricing and fees management and middle office solutions for the management of tenor limits, counterparty and settlement limits and P&L Experience of post-trade processing such as messaging and matching, workflow management, corporate actions and the flow into accounting solutions Experience in integrating with and / or architecting trading risk solutions Understanding of trade research architectures Expertise in architecting and designing leading Capital Markets solutions from vendors such as Murex or Adenza (formerly Calypso). Connect to your service line -Consulting Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters. Connect to your Industry - Technology, Vision & Architecture Our leading architecture group TV&A (Technology, Vision & Architecture), is positioned at the crucial intersection of business, technology, and industry to help our global clients reimagine their business through the latest technological advancements, solving our clients' most complex business and technology problems and accelerating their IT modernisation and digital transformation journeys. TV&A is responsible for assisting our global clients in answering their most challenging problems using 5 key pillars: Exploring the latest technologies to help our clients reimagine their business through technology. Bringing deep industry understanding and the ability to translate business vision into technology strategy to ensure technology investments are delivering tangible business outcomes for our clients. Harnessing our expertise in EA & SA to set the strategic vision, create the blueprint for change, define the roadmap, and lead the client through design and delivery of strategic, technology-enabled business transformations, including M&A, AI & digital transformation and IT modernisation programmes. Developing blueprints to implement a tailored solution that fulfils the strategy and provide technical assurance. These solutions span multiple technology disciplines including data, cloud, cyber, integration, platform specifics and much more. Provide guidance and support to establish, run and transition our clients' Enterprise Architecture function to a modern Agile Architecture capability click apply for full job details
Jan 07, 2026
Full time
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology, and corporate finance, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Our Tech Vision & Architecture (TV&A) operating unit in the UK is growing and we are looking to hire experienced individuals to be part of a team delivering high-quality consultative services in a dynamic and growing marketplace. You will have the opportunity to become a key member of this team, working with not only some of the largest global companies, but some of the newest and most entrepreneurial businesses too. This exciting role will involve the following: To lead architecture teams that deliver Enterprise Architectures and Technology Strategies that modernise, rationalise and/or transform the business and technology landscape To mobilize and lead the governance and execution of those strategies through delivery To lead the definition and delivery of our largest UK and European client's architecture vision, as well as effective architecture options analysis & design decisions. To lead definition and execution of the client's architecture management, governance and assurance processes. To provide thought leadership on the latest innovations within Banking and Capital Markets including AI, Data Analytics or Digital architectures To demonstrate eminence in the future of Banking, through the publication of papers, participation in speaking events and conferences and regular client advisory client interactions Lead the development of architecture methods and collateral to build architecture community and capability. To use architecture knowledge and skills to lead and support business development and the planning and running of architecture learning and development initiatives. generation digital and innovative technology solutions To lead the Day 1 and post-merger architecture definition for our most complex M&A engagements To create new and exciting propositions driving business development activities in the Banking and Capital Markets industry. Connect to your skills and professional experience Significant experience in Banking and/or Capital Markets, which might include working in the industry as an advisor or in a business line role (e.g. Head of Architecture or Chief Architect) Significant experience providing advisory services up to Board-level and engaging C-suite stakeholders Strong understanding of financial services businesses, knowledge of the evolving market/industry trends and underlying architecture for enablement, as well as regulatory requirements Identifying, leading, closing and supporting sales opportunities in the financial services technology market with a strong network of contacts across clients and the industry Proficiency in software development lifecycle (SDLC) and depth and breadth in the following domains: Applications, Data, DevOps, Enterprise Architecture, Infrastructure, Machine Learning/AI, Platforms, Security, Integration and Business Architecture Demonstratable experience in large-scale transformation programmes in Banking and Capital Markets Experience working with financial services applications including Core Banking application, Document Management System, Customer Relationship Management (CRM) applications, Workflow / Business Process Management applications & Financial applications and the supporting tech stack for a bank's operations Experience working with relevant Capital Markets applications including treasury solutions, trading solutions and market research platforms Demonstratable experience of using new generation technology for digital banking clients e.g., AI for onboarding; leveraging cloud technologies such as Banking as a Service, adoption of data analytics for risk assessment and predictive analytics on customer behaviour and spending; blockchain based payment solutions and zero trust security architecture to protect sensitive and personal data Build external and internal eminence by contributing your thought leadership internally and externally (e.g., by speaking at industry events or publications). Certifications in Enterprise Architecture frameworks (TOGAF, LeanIX, ArchiMate and more), Cloud (AWS, Azure or GCP), Agile, ITIL, COBIT or any leading platform solution would be advantageous While the role requires the ability to operate as an Enterprise Architect across both the Banking and Capital Markets domain our architects are expected to have strong distinguishing specialisms in one of the two domains at a Chief Architect or CTO level. For Banking, the desired specialism would be in End-to-End Banking Architecture: Expertise in Digital Banking including the latest understanding of developing secure, scaleable and flexible digital solutions that leverage the latest AI technologies Expertise in delivering architecture and design for core banking implementations in the retail everyday banking space including accounts, deposits, savings, overdrafts, payment and card functionality Expertise in delivering architecture and design for multiple core banking implementations to support retail lending products such as mortgages and personal loans Expertise in delivering architecture and design for multiple core banking implementations for commercial lending products such as complex corporate loans (term loans, revolving credit), trade finance and asset finance Expertise in delivering architecture and design for loan origination solutions and credit processing solutions to support retail and commercial products Experience in architecture design for leading core banking vendor products from Thought Machine, FIS, Finastra, ORACLE, Mambu or 10X Expertise in architecture design for origination products from Pega, nCino and Trade Ledger Experience in architecting Enterprise solutions within Banks such as ERP, Finance and Treasury solutions For Capital Markets the desired deep specialism would be in front and middle office processing including: Broad product understanding from across equities, derivative, rates and swap products Trading and Portfolio Management expertise including an understanding of how this domain is technically changing to support new products like carbon trading in the burgeoning ESG arena Understanding of front office solutions for trade lifecycle, pricing and fees management and middle office solutions for the management of tenor limits, counterparty and settlement limits and P&L Experience of post-trade processing such as messaging and matching, workflow management, corporate actions and the flow into accounting solutions Experience in integrating with and / or architecting trading risk solutions Understanding of trade research architectures Expertise in architecting and designing leading Capital Markets solutions from vendors such as Murex or Adenza (formerly Calypso). Connect to your service line -Consulting Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters. Connect to your Industry - Technology, Vision & Architecture Our leading architecture group TV&A (Technology, Vision & Architecture), is positioned at the crucial intersection of business, technology, and industry to help our global clients reimagine their business through the latest technological advancements, solving our clients' most complex business and technology problems and accelerating their IT modernisation and digital transformation journeys. TV&A is responsible for assisting our global clients in answering their most challenging problems using 5 key pillars: Exploring the latest technologies to help our clients reimagine their business through technology. Bringing deep industry understanding and the ability to translate business vision into technology strategy to ensure technology investments are delivering tangible business outcomes for our clients. Harnessing our expertise in EA & SA to set the strategic vision, create the blueprint for change, define the roadmap, and lead the client through design and delivery of strategic, technology-enabled business transformations, including M&A, AI & digital transformation and IT modernisation programmes. Developing blueprints to implement a tailored solution that fulfils the strategy and provide technical assurance. These solutions span multiple technology disciplines including data, cloud, cyber, integration, platform specifics and much more. Provide guidance and support to establish, run and transition our clients' Enterprise Architecture function to a modern Agile Architecture capability click apply for full job details
Birmingham, West Midlands, England, United Kingdom Job Description PLEASE NOTE THIS ROLE WILL BE BASED IN BIRMINGHAM Goldman Sachs' Asset & Wealth Management Division (AWM) is one of the world's leading investment managers. AWM provides institutional and individual investors with investment and advisory solutions, with strategies spanning public and private asset classes, industries, and geographies. AWM helps its clients navigate today's dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. These global capabilities are extended to the world's leading corporates, insurance companies, sovereign wealth funds, central banks, financial institutions, pension plans, endowments, foundations, individuals and family offices. Asset & Wealth Management: Change Management Global Change Managers lead high priority initiatives within Asset and Wealth Management (AWM), supporting the global AWM businesses. You will work alongside Deal Execution teams, Sales, Product Managers, Operations and Engineers to ensure solutions are delivered and benefits realized. HOW YOU WILL FULFIL YOUR POTENTIAL Be comfortable with ambiguity and "working in the grey" to understand complex business challenges and technical issues to structure and deliver tangible business benefits Lead strategic cross divisional initiatives, deploying appropriate methodologies and governance tools, to drive the timely delivery of implementations, on budget and to a high quality Mitigate and manage risks, issues and dependencies across the lifecycle, working to ensure practical resolutions Exert influence and impact, to drive delivery, manage senior stakeholders and ensure the optimal solution SKILLS & EXPERIENCE WE'RE LOOKING FOR Minimum 10-15 years' relevant experience, in a comparable role Be a strategic and analytical thinker, possessing strong problem-solving and data gathering skills, and able to provide creative & innovative solutions Proven ability to lead a team/management experience Change management skills including definition of business case & scope, articulation of issues, challenges, risks, dependencies & solutions, status reporting and test execution A proven track record of driving solutions and benefits delivery Extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale program Hands on, able and willing to work with teams while coaching them to reach efficient and effective performance levels Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Job Info Job Identification 131397 Job Category Vice President Locations Birmingham, West Midlands, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state of the art on site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer. Learn More
Jan 07, 2026
Full time
Birmingham, West Midlands, England, United Kingdom Job Description PLEASE NOTE THIS ROLE WILL BE BASED IN BIRMINGHAM Goldman Sachs' Asset & Wealth Management Division (AWM) is one of the world's leading investment managers. AWM provides institutional and individual investors with investment and advisory solutions, with strategies spanning public and private asset classes, industries, and geographies. AWM helps its clients navigate today's dynamic markets and identify the opportunities that shape their portfolios and long-term investment goals. These global capabilities are extended to the world's leading corporates, insurance companies, sovereign wealth funds, central banks, financial institutions, pension plans, endowments, foundations, individuals and family offices. Asset & Wealth Management: Change Management Global Change Managers lead high priority initiatives within Asset and Wealth Management (AWM), supporting the global AWM businesses. You will work alongside Deal Execution teams, Sales, Product Managers, Operations and Engineers to ensure solutions are delivered and benefits realized. HOW YOU WILL FULFIL YOUR POTENTIAL Be comfortable with ambiguity and "working in the grey" to understand complex business challenges and technical issues to structure and deliver tangible business benefits Lead strategic cross divisional initiatives, deploying appropriate methodologies and governance tools, to drive the timely delivery of implementations, on budget and to a high quality Mitigate and manage risks, issues and dependencies across the lifecycle, working to ensure practical resolutions Exert influence and impact, to drive delivery, manage senior stakeholders and ensure the optimal solution SKILLS & EXPERIENCE WE'RE LOOKING FOR Minimum 10-15 years' relevant experience, in a comparable role Be a strategic and analytical thinker, possessing strong problem-solving and data gathering skills, and able to provide creative & innovative solutions Proven ability to lead a team/management experience Change management skills including definition of business case & scope, articulation of issues, challenges, risks, dependencies & solutions, status reporting and test execution A proven track record of driving solutions and benefits delivery Extensive leadership experience demonstrated through empowerment, situational awareness, increasing transparency and conflict resolution on a large-scale program Hands on, able and willing to work with teams while coaching them to reach efficient and effective performance levels Excellent communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Job Info Job Identification 131397 Job Category Vice President Locations Birmingham, West Midlands, England, United Kingdom Healthcare & Medical Services We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state of the art on site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount). We offer on site child care centers that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class leading benefits our firm has to offer. Learn More
Head of Advice Guidance Field-based aligned to your nearest Succession office location Highly Competitive Salary + Benefits We are Succession Wealth, from start-upin 2009, we are now one of the leading independent financial planning and wealth management business'in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth, Succession Wealth is delighted to offer a fantastic opportunity for an experienced professional to join us as Head of Advice Guidance. This is a senior role with significant responsibility, where you will play a key part in shaping advice standards and ensuring exceptional outcomes for our clients. About the Role Responsibilities of the role include: Strategic Development and Implementation Own and deliver a comprehensive advice guidance strategy. Lead on the translation of advice guidelines and policy into automated, digital and AI related advice delivery methods. Monitor regulatory and market trends, incorporating changes into proposition development. Regulatory & Compliance Ensure all propositions meet regulatory requirements and industry best practice. Partner with Compliance to maintain governance and risk frameworks. Keep the business fully aligned with FCA and other regulatory standards. Stakeholder Management & Collaboration Build strong relationships across departments to deliver aligned advice guidance. Represent Succession externally at industry forums and maintain networks within Aviva Group and wider market. About You We welcome applications from individuals who are passionate about advice excellence and have the experience to lead at a strategic level. Ideally, you will bring: Strong knowledge of financial services regulations and advice processes. Proven leadership and stakeholder engagement skills. A track record of delivering results in complex, regulated environments. Qualifications & Experience Required Level 4 Diploma in Financial Planning (or equivalent) - Chartered status is highly desirable. Extensive experience in financial services advice and compliance. Proven ability to lead at a strategic level and influence senior stakeholders. Strong understanding of FCA regulations and advice frameworks. Excellent leadership, communication, and stakeholder management skills. As Head of Advice Guidance, you'll shape our advice strategy and lead a team of experts to deliver excellence. You'll set objectives, coach, and align resources to drive innovation, collaboration, and continuous improvement. Your success will be measured by client acquisition and retention, revenue growth, efficiency, and satisfaction. You'll also oversee the creation of high-quality guidance and support materials to empower Wealth Planners and ensure exceptional client experiences. What you can expect from us Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Jan 07, 2026
Full time
Head of Advice Guidance Field-based aligned to your nearest Succession office location Highly Competitive Salary + Benefits We are Succession Wealth, from start-upin 2009, we are now one of the leading independent financial planning and wealth management business'in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth, Succession Wealth is delighted to offer a fantastic opportunity for an experienced professional to join us as Head of Advice Guidance. This is a senior role with significant responsibility, where you will play a key part in shaping advice standards and ensuring exceptional outcomes for our clients. About the Role Responsibilities of the role include: Strategic Development and Implementation Own and deliver a comprehensive advice guidance strategy. Lead on the translation of advice guidelines and policy into automated, digital and AI related advice delivery methods. Monitor regulatory and market trends, incorporating changes into proposition development. Regulatory & Compliance Ensure all propositions meet regulatory requirements and industry best practice. Partner with Compliance to maintain governance and risk frameworks. Keep the business fully aligned with FCA and other regulatory standards. Stakeholder Management & Collaboration Build strong relationships across departments to deliver aligned advice guidance. Represent Succession externally at industry forums and maintain networks within Aviva Group and wider market. About You We welcome applications from individuals who are passionate about advice excellence and have the experience to lead at a strategic level. Ideally, you will bring: Strong knowledge of financial services regulations and advice processes. Proven leadership and stakeholder engagement skills. A track record of delivering results in complex, regulated environments. Qualifications & Experience Required Level 4 Diploma in Financial Planning (or equivalent) - Chartered status is highly desirable. Extensive experience in financial services advice and compliance. Proven ability to lead at a strategic level and influence senior stakeholders. Strong understanding of FCA regulations and advice frameworks. Excellent leadership, communication, and stakeholder management skills. As Head of Advice Guidance, you'll shape our advice strategy and lead a team of experts to deliver excellence. You'll set objectives, coach, and align resources to drive innovation, collaboration, and continuous improvement. Your success will be measured by client acquisition and retention, revenue growth, efficiency, and satisfaction. You'll also oversee the creation of high-quality guidance and support materials to empower Wealth Planners and ensure exceptional client experiences. What you can expect from us Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Finance Business Partner - Retail Costs & Service charge page is loaded Finance Business Partner - Retail Costs & Service chargelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R# We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe.Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life.We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.Places where life happens. Where businesses grow. And where cities are defined. Location: The role is based in London, Victoria. The role offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager to find the best fit for both you and the role. The Team Reporting into the Finance Director - Retail, the role will work closely with the other Finance Business Partners, the Commercial Planning & Performance team and FP&A. Key business partners will be the Head of Consumer, Head of Retail Operations and the relevant Asset Directors. The role Business partner aligned to ExCo members - Head of Consumer, Head of Retail Operations, as well as partnering on specific assets with Asset Directors Manage performance and develop financial plans for Retail's cost-base and commercialisation activities, working across the portfolio to drive performance through analysis and initiatives to drive income Principle Accountabilities Act as a key business partner to ExCo members, business leads, Asset Managers and Directors across cost, service charge and allocated asset portfolios, providing robust challenge and influencing delivery of financial KPIs. Lead budgeting and forecasting for the portfolio, ensuring submissions are realistic yet challenging, benchmarked against best practice, and supported by scenario planning with clear articulation of risks, opportunities and trade-offs. Work closely with Commercial FP&A to design and deliver forward-looking executive reports, insightful analysis and exception reporting that enable informed decisions and identify opportunities to enhance portfolio performance. Serve as the primary strategic partner to business leads, translating monthly results into actionable plans to improve NRI, margin and KPI trends, and presenting clear options for performance improvement. Drive commercial performance across cost, service charge, commercialisation and assets, challenging teams to deliver better outcomes and embedding a culture of continuous improvement. Provide financial analysis to support decision-making, including lease and investment appraisals and ad hoc reviews, ensuring recommendations drive optimal returns. Coordinate Post Investment Reviews for key leasing deals and investments, documenting lessons learned and ensuring implementation by action owners. Maintain strong compliance and control frameworks, ensuring approval processes are followed and risks mitigated. Support external reporting deliverables (including valuations) with accurate data and insightful commentary, and review JV reporting to meet contractual obligations. Act as financial lead for leasing, standardising lease approval outputs and challenging assumptions to maximise returns. Ensure accuracy of financial and non-financial data sources, holding business owners accountable for timely updates and corrections. Develop the Commercial Performance & Planning team, building commercial acumen, focusing on insight-driven outputs, and providing constructive feedback to enhance effectiveness. Your skills, experience and qualifications: Essential Criteria Fully Qualified Accountant PQE (ACA, CIMA, ACCA) Previous business partnering experience with demonstratable examples of outputs driving improvements & performance in a business Strong commercial acumen Budgeting and Forecasting experience Strong relationship building and stakeholder management # Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing find out more about our approach, visit our . Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via
Jan 07, 2026
Full time
Finance Business Partner - Retail Costs & Service charge page is loaded Finance Business Partner - Retail Costs & Service chargelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R# We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.This is how we've created the UK's leading portfolio of urban places and one of the largest real estate companies in Europe.Our £10 billion portfolio is built around premium workplaces, the country's pre-eminent retail platform, and a residential pipeline that will redefine urban life.We've honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.Places where life happens. Where businesses grow. And where cities are defined. Location: The role is based in London, Victoria. The role offers hybrid working, with majority of the working week in the office. We recommend discussing arrangements with the hiring manager to find the best fit for both you and the role. The Team Reporting into the Finance Director - Retail, the role will work closely with the other Finance Business Partners, the Commercial Planning & Performance team and FP&A. Key business partners will be the Head of Consumer, Head of Retail Operations and the relevant Asset Directors. The role Business partner aligned to ExCo members - Head of Consumer, Head of Retail Operations, as well as partnering on specific assets with Asset Directors Manage performance and develop financial plans for Retail's cost-base and commercialisation activities, working across the portfolio to drive performance through analysis and initiatives to drive income Principle Accountabilities Act as a key business partner to ExCo members, business leads, Asset Managers and Directors across cost, service charge and allocated asset portfolios, providing robust challenge and influencing delivery of financial KPIs. Lead budgeting and forecasting for the portfolio, ensuring submissions are realistic yet challenging, benchmarked against best practice, and supported by scenario planning with clear articulation of risks, opportunities and trade-offs. Work closely with Commercial FP&A to design and deliver forward-looking executive reports, insightful analysis and exception reporting that enable informed decisions and identify opportunities to enhance portfolio performance. Serve as the primary strategic partner to business leads, translating monthly results into actionable plans to improve NRI, margin and KPI trends, and presenting clear options for performance improvement. Drive commercial performance across cost, service charge, commercialisation and assets, challenging teams to deliver better outcomes and embedding a culture of continuous improvement. Provide financial analysis to support decision-making, including lease and investment appraisals and ad hoc reviews, ensuring recommendations drive optimal returns. Coordinate Post Investment Reviews for key leasing deals and investments, documenting lessons learned and ensuring implementation by action owners. Maintain strong compliance and control frameworks, ensuring approval processes are followed and risks mitigated. Support external reporting deliverables (including valuations) with accurate data and insightful commentary, and review JV reporting to meet contractual obligations. Act as financial lead for leasing, standardising lease approval outputs and challenging assumptions to maximise returns. Ensure accuracy of financial and non-financial data sources, holding business owners accountable for timely updates and corrections. Develop the Commercial Performance & Planning team, building commercial acumen, focusing on insight-driven outputs, and providing constructive feedback to enhance effectiveness. Your skills, experience and qualifications: Essential Criteria Fully Qualified Accountant PQE (ACA, CIMA, ACCA) Previous business partnering experience with demonstratable examples of outputs driving improvements & performance in a business Strong commercial acumen Budgeting and Forecasting experience Strong relationship building and stakeholder management # Life and Benefits at Landsec We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information. Performance based annual bonus plan 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special 'My Day' to take off for whatever you choose. Enhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution. Private medical insurance, Health Cash Plan, Life assurance and income protection. Enhanced maternity, adoption, shared parental leave policies (view our for more details) Two different share plans enabling you to share in the success you will help to build Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause Diversity and Inclusion At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing find out more about our approach, visit our . Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information. Stage 1: Review CV's Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded. Stage 2: Interview In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews. Stage 3: Offer and Contract If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via
Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. About the team The mission of City Hall's Community Engagement team is to bridge the gap between City Hall and London's communities. Our team works on removing barriers, reducing inequalities and giving communities a platform to be seen, heard, resourced, and more actively engaged in the City's decision making. We focus on transforming policymaking, amplifying the influence of Londoners and strengthening civil society: improving the skills and infrastructure for engagement within the Greater London Authority and across the capital ensuring all Londoners have the knowledge, voice and power to influence the decisions affecting them, their families and their community creating the right conditions for a stronger, better connected civil society that supports a fairer city for all Londoners. About the role To work with the Principal Civil Society Officer delivering the work of the GLA in strengthening and supporting civil society through the design and delivery of programmes in support of the Mayor's reducing inequalities mandate. This is currently being delivered via the Loved and Wanted Fund. Engaging with London's diverse communities, gathering insight and developing opportunities to demonstrate the value of the work of London's communities and civil society to improve GLA's policy and programmes and support the Mayor's ambitions within this area. What your day will look like Liaising with external grantees on the delivery of Loved and Wanted programme. Responding to any programme queries from internal stakeholders, including Assembly. Collaborating with Communications lead on continuing to tell the story of the programme's impact. Liaising with freelancers leading on evaluation and peer learning. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Understanding of civil society and the major challenges faced by voluntary and community sector groups and organizations particularly within a London context A strong understanding of how to use qualitative and quantitative data to inform policy making The ability to convey impact evaluation to a range of audiences via published reports, data tools, and oral presentations Experience of establishing external partnerships and managing multiple relationships with stakeholders An understanding of operating in a politically-sensitive environment, working across a range of stakeholders with potentially competing perspectives Experience of project management and community engagement, working on projects to develop new ways of capturing and sharing data. Behavioural Competencies COMMUNICATION AND INFLUENCING is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a positive image both internally and externally BUILDING AND MANAGING RELATIONSHIPS is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognizes the contribution that staff at all levels make to delivering priorities Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership PLANNING AND ORGANISING is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Shipra Ogra would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Is this role eligible for sponsorship? This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 26 Jan 2026 Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Secondment Opportunity If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity . click apply for full job details
Jan 07, 2026
Full time
Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. About the team The mission of City Hall's Community Engagement team is to bridge the gap between City Hall and London's communities. Our team works on removing barriers, reducing inequalities and giving communities a platform to be seen, heard, resourced, and more actively engaged in the City's decision making. We focus on transforming policymaking, amplifying the influence of Londoners and strengthening civil society: improving the skills and infrastructure for engagement within the Greater London Authority and across the capital ensuring all Londoners have the knowledge, voice and power to influence the decisions affecting them, their families and their community creating the right conditions for a stronger, better connected civil society that supports a fairer city for all Londoners. About the role To work with the Principal Civil Society Officer delivering the work of the GLA in strengthening and supporting civil society through the design and delivery of programmes in support of the Mayor's reducing inequalities mandate. This is currently being delivered via the Loved and Wanted Fund. Engaging with London's diverse communities, gathering insight and developing opportunities to demonstrate the value of the work of London's communities and civil society to improve GLA's policy and programmes and support the Mayor's ambitions within this area. What your day will look like Liaising with external grantees on the delivery of Loved and Wanted programme. Responding to any programme queries from internal stakeholders, including Assembly. Collaborating with Communications lead on continuing to tell the story of the programme's impact. Liaising with freelancers leading on evaluation and peer learning. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Understanding of civil society and the major challenges faced by voluntary and community sector groups and organizations particularly within a London context A strong understanding of how to use qualitative and quantitative data to inform policy making The ability to convey impact evaluation to a range of audiences via published reports, data tools, and oral presentations Experience of establishing external partnerships and managing multiple relationships with stakeholders An understanding of operating in a politically-sensitive environment, working across a range of stakeholders with potentially competing perspectives Experience of project management and community engagement, working on projects to develop new ways of capturing and sharing data. Behavioural Competencies COMMUNICATION AND INFLUENCING is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a positive image both internally and externally BUILDING AND MANAGING RELATIONSHIPS is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognizes the contribution that staff at all levels make to delivering priorities Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership PLANNING AND ORGANISING is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Shipra Ogra would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Is this role eligible for sponsorship? This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 26 Jan 2026 Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. Secondment Opportunity If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity . click apply for full job details
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services . You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary of £25,000 to £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Organised, self-driven, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure Personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Jan 07, 2026
Full time
We re hiring a Business Support & Planning Coordinator to join our team at Zeta Compliance Services . You will be responsible for the effective planning, booking, and coordination of daily workloads for a team of technicians operating across multiple UK locations. Your role will ensure that resources are scheduled efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements. Proactive scheduling of all client visits will be a key part of your role, requiring a forward-thinking, organised approach to ensure timely service delivery. This is a role that demands initiative, attention to detail, and the ability to thrive in a fast-paced, service-driven environment. What you receive for joining us: We re offering a salary of £25,000 to £30,000 per annum , depending on experience, along with a strong package designed to support you both in and out of work. You ll have access to private healthcare, an employee assistance programme including a 24/7 mental health helpline, to support your wellbeing. You ll work 37.75hrs per week (Mon-Thur 8.45am-5.00pm, Fri 8.45am-4.00pm) and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays. Here s a look at some of the things you ll be doing: Plan, coordinate, and manage the daily workload of technicians across the UK, ensuring efficient allocation of internal and external resources based on location, skill set, and job requirements. Maintain accurate scheduling via the Labour Management System, proactively booking client visits in line with contractual deadlines and SLAs through both email and telephone communication Collaborate closely with Commercial, Operations, and senior leadership including the Head of Internal Operations and Head of Infield Service Delivery to ensure field activity aligns with divisional goals and business priorities. Regularly communicate to meet client expectations and escalate service or client issues promptly and appropriately Proactively manage client portals, review changes, and notify account managers as needed. Identify and resolve scheduling conflicts or capacity gaps to prevent service disruption. Provide responsive telephone and email support to field-based staff to ensure continuity of service Champion continuous business improvement, uphold company values as an internal and external ambassador, and comply with Health & Safety policies and safe working practices reporting incidents or near misses in line with procedures and maintaining responsibility for safety within the work environment Can you show experience in some of these areas: Organised, self-driven, and equipped with strong work ethic and time management skills, with the ability to work independently or as part of a team and perform well under pressure Personable and communicative, with a clear understanding of when to escalate or communicate concerns appropriately, always maintaining professionalism Demonstrates a strong sense of confidentiality and shows flexibility in working hours to meet both customer and business needs Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Job Title: Business Delivery Lead - Munitions Location: Glascoed Salary: £66,000 depending on skills and experience plus executive package What you'll be doing: Managing the day-to-day business of the delivery stream including collation of review packs, coordination of demand forecasting in BRP, identification and management of Business Risk Overseeing the Project management office and project controls across delivery areas, ensuring effective, challenging performance reviews, while managing and maintaining Delivery Streams' project management toolsets in collaboration with the Head of IM&T Acting as a single point of contact for functional implementation and/or business improvement activities that are deployed Ensuring that applicable Project Management & Control governance, assurance and processes are followed based on own knowledge of Project Management and acts as a key integrator between Business Delivery Leads and Business Operations at a Line of Business level Accountable for PM functional budget and accurate PM IBP projections Responsible for Business Project Reporting at all levels, BU, Sector and Group and monitoring PM functional cost management Developing and actively managing strong relationships with key internal and external stakeholders Working collaboratively with other senior leaders across BAE and the Customer enterprise. Leading the application and consistency of core project management processes and tools across the line of business Your skills and experiences: Comprehensive knowledge and experience of PM governance and assurance including application of Systems Lifecycle Management Framework Knowledge and in-depth experience of core Project Management capabilities i.e. Planning & Scheduling, Risk & Opportunity Management , Performance Management , Lifecycle Management and Stakeholder Management Recognised as an experienced Project Management practitioner within the local & wider business, strong commercial and financial acumen Proven team management and leadership skills in a fast-paced complex environment Ability to communicate clearly across Functions, Business Streams & Project boundaries, and work effectively across and at all levels in the organisation Demonstrable understanding of Strategic thinking and application Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Munitions team: Come and join one of BAE's fastest growing business areas in the UK as part of a well-established, high-performing team that works closely with senior leadership and offers exceptional opportunities for collective and individual growth. As the Business Delivery Lead you will drive disciplined delivery through expert application of the LCM Framework and oversight of the PMO, ensuring robust project controls , strong people capability, and consistent, high-quality execution across the delivery stream. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 19th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Jan 07, 2026
Full time
Job Title: Business Delivery Lead - Munitions Location: Glascoed Salary: £66,000 depending on skills and experience plus executive package What you'll be doing: Managing the day-to-day business of the delivery stream including collation of review packs, coordination of demand forecasting in BRP, identification and management of Business Risk Overseeing the Project management office and project controls across delivery areas, ensuring effective, challenging performance reviews, while managing and maintaining Delivery Streams' project management toolsets in collaboration with the Head of IM&T Acting as a single point of contact for functional implementation and/or business improvement activities that are deployed Ensuring that applicable Project Management & Control governance, assurance and processes are followed based on own knowledge of Project Management and acts as a key integrator between Business Delivery Leads and Business Operations at a Line of Business level Accountable for PM functional budget and accurate PM IBP projections Responsible for Business Project Reporting at all levels, BU, Sector and Group and monitoring PM functional cost management Developing and actively managing strong relationships with key internal and external stakeholders Working collaboratively with other senior leaders across BAE and the Customer enterprise. Leading the application and consistency of core project management processes and tools across the line of business Your skills and experiences: Comprehensive knowledge and experience of PM governance and assurance including application of Systems Lifecycle Management Framework Knowledge and in-depth experience of core Project Management capabilities i.e. Planning & Scheduling, Risk & Opportunity Management , Performance Management , Lifecycle Management and Stakeholder Management Recognised as an experienced Project Management practitioner within the local & wider business, strong commercial and financial acumen Proven team management and leadership skills in a fast-paced complex environment Ability to communicate clearly across Functions, Business Streams & Project boundaries, and work effectively across and at all levels in the organisation Demonstrable understanding of Strategic thinking and application Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Munitions team: Come and join one of BAE's fastest growing business areas in the UK as part of a well-established, high-performing team that works closely with senior leadership and offers exceptional opportunities for collective and individual growth. As the Business Delivery Lead you will drive disciplined delivery through expert application of the LCM Framework and oversight of the PMO, ensuring robust project controls , strong people capability, and consistent, high-quality execution across the delivery stream. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 19th January 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE : Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working The Communications Manager will play a key part in establishing Airbus' communications presence on site by working closely with the onsite leadership team and wider Airbus Communications team and acting as the local onsite focal point and expert for all communication-related matters regarding Commercial Aircraft activity in Belfast. AREAS OF FOCUS Short term priorities Plays a key role in the establishment of the Communications "set up" and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues Works with the wider communications team to define and deliver key messaging and communications materials Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences Long term scope Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic Comms plan and annual business objectives). Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed Comms activities. Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. COMMS INTERNAL INTERACTIONS Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) AIRBUS INTERNAL INTERACTIONS Site leadership teams in Belfast Public Affairs team HRBPs Airbus Operations in the UK Union representatives Local management for key topics as defined by the Head of National Communications for the UK EXTERNAL INTERACTIONS Industry associations, local influencers, local community representatives REQUIRED QUALITIES AND COMPETENCIES FOR THE JOB This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Personal qualities and competencies: Established experience in communications (internal, external, community relations) Experience of M&A comms environment, transformation and change Good understanding of the company structure, its products and the Airbus environment in the UK Good understanding of Northern Ireland as an operating environment Comms plan definition and execution Strategic thinking while able to act and implement quickly Ability to connect easily to different stakeholders across functions and divisions Excellent writing skills and content creation skills Event management capability Understanding of local UK media and ability to engage effectively with them Understanding of community relations and ability to engage effectively with a wide range of neighbours Understanding of internal communications channels and ability to effectively engage with colleagues from across the business Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Company Communication By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jan 07, 2026
Full time
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE : Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working The Communications Manager will play a key part in establishing Airbus' communications presence on site by working closely with the onsite leadership team and wider Airbus Communications team and acting as the local onsite focal point and expert for all communication-related matters regarding Commercial Aircraft activity in Belfast. AREAS OF FOCUS Short term priorities Plays a key role in the establishment of the Communications "set up" and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues Works with the wider communications team to define and deliver key messaging and communications materials Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences Long term scope Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic Comms plan and annual business objectives). Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed Comms activities. Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. COMMS INTERNAL INTERACTIONS Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) AIRBUS INTERNAL INTERACTIONS Site leadership teams in Belfast Public Affairs team HRBPs Airbus Operations in the UK Union representatives Local management for key topics as defined by the Head of National Communications for the UK EXTERNAL INTERACTIONS Industry associations, local influencers, local community representatives REQUIRED QUALITIES AND COMPETENCIES FOR THE JOB This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Personal qualities and competencies: Established experience in communications (internal, external, community relations) Experience of M&A comms environment, transformation and change Good understanding of the company structure, its products and the Airbus environment in the UK Good understanding of Northern Ireland as an operating environment Comms plan definition and execution Strategic thinking while able to act and implement quickly Ability to connect easily to different stakeholders across functions and divisions Excellent writing skills and content creation skills Event management capability Understanding of local UK media and ability to engage effectively with them Understanding of community relations and ability to engage effectively with a wide range of neighbours Understanding of internal communications channels and ability to effectively engage with colleagues from across the business Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Company Communication By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
About the role We are seeking a highly professional, discreet and proactive individual to oversee the smooth, efficient and strategic running of the Group CEO's Office. Reporting to the Group Chief of Staff and Group Chief Governance Officer, you will manage complex programmes of activity, ensure exemplary diary and communications management, and act as a trusted conduit between the Group CEO and both internal and external stakeholders. You will coordinate resources across multiple sites, produce high-quality briefings and communications, commission analysis ahead of key engagements, and support governance requirements, including preparation of Board materials and provide a professional and personal administrative support of the Group CEO. What you do Own the day-to-day operations of the Group CEO's Office, ensuring timely, professional communications and information flow. Provide high-quality executive and personal assistant support, prioritising and optimising the CEO's diary to maximise impact. Lead coordination of resources, facilities, events and travel across College and Trust sites; oversee high-profile visits. Draft, review and manage internal/external communications, working closely with the Communications team, support appropriate use of social media. Prepare concise briefings and reports; commission and synthesise analysis ahead of meetings and public engagements. Track and deliver strategic projects for the Group CEO and Directorate, monitoring progress and risks. Promote a "can do" customer-service culture, mentoring Executive Assistants and embedding effective digital processes Horizon-scan across FE, HE and schools' policy; summarise implications for the Group CEO and leadership teams. Support governance and compliance, coordinating Board papers and ensuring follow-through on decisions. Maintain strict confidentiality and professional judgement in handling sensitive matters. Oversee non-pay budgets and expenses for the CEO and Directorate Contribute to CRM development for stakeholder engagement and using his for effective communications. About you Degree-level education (or equivalent experience). Significant experience in business operations within an educational or similarly complex organisation. Proven track record engaging senior decision-makers and influencing change. Leadership of administration/secretarial teams with multi-site coordination. Exceptional written and verbal communication skills; confident using social media professionally. Able to work in a highly pressurised environment and at pace. Able to use AI effectively and ethically and have innovative ways and ideas to embed in our systems and processes. Highly proficient with Microsoft 365 and adaptable to new systems. Methodical, organised and resilient-able to juggle multiple priorities and work to short deadlines. Able to move rapidly between detail and the big picture; present complex information clearly. Strong ambassadorial skills; discretion, integrity and confidentiality. Committed to equality, diversity and inclusion and the Nolan Principles of public life. Working arrangements This is a full-time role (1.0 FTE) based primarily at Bromley and Orpington with hybrid working and travelling across all school and college sites in SE London, Surrey and East Sussex. Evening/weekend working and occasional overnight stays may be required to support the Group CEO's schedule. UK Driving License is essential as travelling with and driving the Group CEO will be required. About Us Elevare Civic Education Group Elevare Civic Education Group is the umbrella organisation that comprises our Group Organisations, London South East Colleges, London South East Academies Trust and Elevare Education Foundation. The Group rationale is borne from a shared mission, vision and values. It seeks to optimise governance alignment through a Group Strategy and provide efficiencies across the organisations. Built on charitable principles and a co-incidence of interest, the Group ethos is founded upon high-quality teaching and learning, the development of curriculum models fitting each school and cohort, and a core and bespoke school improvement strategy which focuses on our shared strength. The strategic and operational working relationships between the College, Trust and Foundation have been established to optimise collaboration and integration - and to reflect both the next stage of our journey and our growing civic mission. Collectively the Group annual income is c£150m, delivering education to c16,000 students and employing over 2000 staff. Elevare - meaning to elevate or uplift - captures our mission to raise aspirations and opportunities, while Civic signals our responsibility and commitment to being an anchor institution, at the heart of our communities. Working in the office that is the heart of the Elevare Civic Education Group, the postholder, is a key and important officer who enables and supports strategic leadership across the Elevare Civic Education Group. Benefits We offer a very generous package of annual leave and provide up to two more additional College closure days throughout the year, and also offer leave for volunteering. Excellent pension schemes are offered, including employer contributions (Teachers' Pension Scheme, Local Government Pension Scheme or Nest). Other benefits include: Access to a company vehicle Access to our Employee Assistance Programme Free onsite parking Cycle to work/bike loan scheme Annual season ticket loan Access to the 'Discounts for Teachers' portal Free Wifi access in over 10,000 locations worldwide Eduroam Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments Accreditations As employers, we recognise and embrace our legal and quality-assurance framework responsibilities. We use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We acknowledge that there is always more that we can learn and use these accreditations to provide us with an external lens and share/gain best-practice information. Equal Opportunities London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status. As a Disability Confident-Committed employer, we will offer an interview to any applicant that declares they have a disability and meets the minimum job role criteria. If you have accessibility needs and/or require any adjustments for the application and interview process, please email us at In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an 'Enhanced' DBS (formerly CRB) check, along with a Children's Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.
Jan 07, 2026
Full time
About the role We are seeking a highly professional, discreet and proactive individual to oversee the smooth, efficient and strategic running of the Group CEO's Office. Reporting to the Group Chief of Staff and Group Chief Governance Officer, you will manage complex programmes of activity, ensure exemplary diary and communications management, and act as a trusted conduit between the Group CEO and both internal and external stakeholders. You will coordinate resources across multiple sites, produce high-quality briefings and communications, commission analysis ahead of key engagements, and support governance requirements, including preparation of Board materials and provide a professional and personal administrative support of the Group CEO. What you do Own the day-to-day operations of the Group CEO's Office, ensuring timely, professional communications and information flow. Provide high-quality executive and personal assistant support, prioritising and optimising the CEO's diary to maximise impact. Lead coordination of resources, facilities, events and travel across College and Trust sites; oversee high-profile visits. Draft, review and manage internal/external communications, working closely with the Communications team, support appropriate use of social media. Prepare concise briefings and reports; commission and synthesise analysis ahead of meetings and public engagements. Track and deliver strategic projects for the Group CEO and Directorate, monitoring progress and risks. Promote a "can do" customer-service culture, mentoring Executive Assistants and embedding effective digital processes Horizon-scan across FE, HE and schools' policy; summarise implications for the Group CEO and leadership teams. Support governance and compliance, coordinating Board papers and ensuring follow-through on decisions. Maintain strict confidentiality and professional judgement in handling sensitive matters. Oversee non-pay budgets and expenses for the CEO and Directorate Contribute to CRM development for stakeholder engagement and using his for effective communications. About you Degree-level education (or equivalent experience). Significant experience in business operations within an educational or similarly complex organisation. Proven track record engaging senior decision-makers and influencing change. Leadership of administration/secretarial teams with multi-site coordination. Exceptional written and verbal communication skills; confident using social media professionally. Able to work in a highly pressurised environment and at pace. Able to use AI effectively and ethically and have innovative ways and ideas to embed in our systems and processes. Highly proficient with Microsoft 365 and adaptable to new systems. Methodical, organised and resilient-able to juggle multiple priorities and work to short deadlines. Able to move rapidly between detail and the big picture; present complex information clearly. Strong ambassadorial skills; discretion, integrity and confidentiality. Committed to equality, diversity and inclusion and the Nolan Principles of public life. Working arrangements This is a full-time role (1.0 FTE) based primarily at Bromley and Orpington with hybrid working and travelling across all school and college sites in SE London, Surrey and East Sussex. Evening/weekend working and occasional overnight stays may be required to support the Group CEO's schedule. UK Driving License is essential as travelling with and driving the Group CEO will be required. About Us Elevare Civic Education Group Elevare Civic Education Group is the umbrella organisation that comprises our Group Organisations, London South East Colleges, London South East Academies Trust and Elevare Education Foundation. The Group rationale is borne from a shared mission, vision and values. It seeks to optimise governance alignment through a Group Strategy and provide efficiencies across the organisations. Built on charitable principles and a co-incidence of interest, the Group ethos is founded upon high-quality teaching and learning, the development of curriculum models fitting each school and cohort, and a core and bespoke school improvement strategy which focuses on our shared strength. The strategic and operational working relationships between the College, Trust and Foundation have been established to optimise collaboration and integration - and to reflect both the next stage of our journey and our growing civic mission. Collectively the Group annual income is c£150m, delivering education to c16,000 students and employing over 2000 staff. Elevare - meaning to elevate or uplift - captures our mission to raise aspirations and opportunities, while Civic signals our responsibility and commitment to being an anchor institution, at the heart of our communities. Working in the office that is the heart of the Elevare Civic Education Group, the postholder, is a key and important officer who enables and supports strategic leadership across the Elevare Civic Education Group. Benefits We offer a very generous package of annual leave and provide up to two more additional College closure days throughout the year, and also offer leave for volunteering. Excellent pension schemes are offered, including employer contributions (Teachers' Pension Scheme, Local Government Pension Scheme or Nest). Other benefits include: Access to a company vehicle Access to our Employee Assistance Programme Free onsite parking Cycle to work/bike loan scheme Annual season ticket loan Access to the 'Discounts for Teachers' portal Free Wifi access in over 10,000 locations worldwide Eduroam Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments Accreditations As employers, we recognise and embrace our legal and quality-assurance framework responsibilities. We use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We acknowledge that there is always more that we can learn and use these accreditations to provide us with an external lens and share/gain best-practice information. Equal Opportunities London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status. As a Disability Confident-Committed employer, we will offer an interview to any applicant that declares they have a disability and meets the minimum job role criteria. If you have accessibility needs and/or require any adjustments for the application and interview process, please email us at In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an 'Enhanced' DBS (formerly CRB) check, along with a Children's Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE : Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working The Communications Manager will play a key part in establishing Airbus' communications presence on site by working closely with the onsite leadership team and wider Airbus Communications team and acting as the local onsite focal point and expert for all communication-related matters regarding Commercial Aircraft activity in Belfast. AREAS OF FOCUS Short term priorities Plays a key role in the establishment of the Communications "set up" and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues Works with the wider communications team to define and deliver key messaging and communications materials Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences Long term scope Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic Comms plan and annual business objectives). Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed Comms activities. Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. COMMS INTERNAL INTERACTIONS Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) AIRBUS INTERNAL INTERACTIONS Site leadership teams in Belfast Public Affairs team HRBPs Airbus Operations in the UK Union representatives Local management for key topics as defined by the Head of National Communications for the UK EXTERNAL INTERACTIONS Industry associations, local influencers, local community representatives REQUIRED QUALITIES AND COMPETENCIES FOR THE JOB This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Personal qualities and competencies: Established experience in communications (internal, external, community relations) Experience of M&A comms environment, transformation and change Good understanding of the company structure, its products and the Airbus environment in the UK Good understanding of Northern Ireland as an operating environment Comms plan definition and execution Strategic thinking while able to act and implement quickly Ability to connect easily to different stakeholders across functions and divisions Excellent writing skills and content creation skills Event management capability Understanding of local UK media and ability to engage effectively with them Understanding of community relations and ability to engage effectively with a wide range of neighbours Understanding of internal communications channels and ability to effectively engage with colleagues from across the business Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Company Communication By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jan 07, 2026
Full time
Job Description: SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check) TRAVEL REQUIRED: Occasional travel within UK/EU LOCATION: Belfast TYPE : Full time WHAT'S IN IT FOR YOU Financial Reward: Competitive salary, annual profit share, contributory pension, share options, Work / Life Balance: 36 hour week, flexible working around core hours and Friday afternoons off, flexible working The Communications Manager will play a key part in establishing Airbus' communications presence on site by working closely with the onsite leadership team and wider Airbus Communications team and acting as the local onsite focal point and expert for all communication-related matters regarding Commercial Aircraft activity in Belfast. AREAS OF FOCUS Short term priorities Plays a key role in the establishment of the Communications "set up" and outputs for the Airbus in Belfast, bringing local needs into alignment with Airbus communications approach in the UK as appropriate. Supports the creation of interim and long term internal communications tools and channels to support the onboarding of colleagues Works with the wider communications team to define and deliver key messaging and communications materials Interacts with wider UK and global communications team - and the public affairs team - to manage consistent messaging to external audiences Long term scope Collates, manages and prioritises requests for communication support in line with the communication plan and business priorities (prioritisation is reviewed with the HO National Comms UK in line with the strategic Comms plan and annual business objectives). Consults with the business regarding their communications needs to maintain a clear overall activity plan and define communication plans / topic briefs incorporating, messages and communication objectives up to the execution and analysis of the agreed Comms activities. Outputs may include events and engagement activities, LTTs, written articles, the development of supporting photo / video / graphics assets; to be fed into internal and external communications channels, updating RADAR (Comms governance system) as required. In the case of larger projects assumes the role of the Project Leader and proactively establishes and manages a multi-functional team to ensure end-to-end process/ management of the topic to the agreed deadlines and expectations. Supports good relations with the local community by working closely with site teams and local stakeholders to manage and mitigate potential for local complaints or concerns. Manages direct communications with local neighbours on non-political / regulatory topics and ensures visitor centre facilities are up to date and utilised effectively. COMMS INTERNAL INTERACTIONS Communication alignment with the wider UK and global commercial aviation comms team (GM); UK transdivisional external comms team (GX) AIRBUS INTERNAL INTERACTIONS Site leadership teams in Belfast Public Affairs team HRBPs Airbus Operations in the UK Union representatives Local management for key topics as defined by the Head of National Communications for the UK EXTERNAL INTERACTIONS Industry associations, local influencers, local community representatives REQUIRED QUALITIES AND COMPETENCIES FOR THE JOB This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Personal qualities and competencies: Established experience in communications (internal, external, community relations) Experience of M&A comms environment, transformation and change Good understanding of the company structure, its products and the Airbus environment in the UK Good understanding of Northern Ireland as an operating environment Comms plan definition and execution Strategic thinking while able to act and implement quickly Ability to connect easily to different stakeholders across functions and divisions Excellent writing skills and content creation skills Event management capability Understanding of local UK media and ability to engage effectively with them Understanding of community relations and ability to engage effectively with a wide range of neighbours Understanding of internal communications channels and ability to effectively engage with colleagues from across the business Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition under the Equality Act 2010 and meets the minimum criteria of the role (as set out in the job advert). To 'opt in', just select the option during your application submission and your application will be considered accordingly. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: Company Communication By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
To lead the operational teams responsible for events delivery across matchday hospitality and non-matchday conferences and events, ensuring exceptional service whilst managing budgets and costs effectively. Main areas of responsibility Operational Management: Lead the day-to-day operations of all matchday hospitality and non-matchday events. Oversee the planning and delivery of all matchday hospitality and non-matchday events. Ensure flawless execution of events in line with BWFC standards, customer contracts and agreed SLAs, as well as adherence to all health & safety, licensing, and legal requirements. Hold ownership of the financial performance of hospitality and events operations, with clear accountability for cost control, margins, and delivery against budget. Produce clear, structured performance reporting that enables senior stakeholders to quickly understand trends, risks, and opportunities. Lead forecasting and budgeting processes, building bottom-up plans based on operational drivers such as event volumes & mix, guest numbers, F&B throughput, and staffing hours. Work closely with the Commercial team to ensure sales strategies and commercial initiatives are supported by realistic cost assumptions and sustainable margins. Use financial insight to support continuous improvement in profitability whilst maintaining elite standards of service and guest experience. Inspire, mentor and develop a multi-disciplinary team across hospitality, events, kitchen and public catering operations. Create a culture of accountability, teamwork and continuous improvement. Manage workforce planning, recruitment and succession planning. Guest Experience: Champion a "best-in-class" service culture, ensuring exceptional experiences for all guests. Implement systems to proactively gather, track, and respond to guest feedback. Work with the marketing and commercial teams to innovate products and packages to maximise guest satisfaction levels and experiences. Cross-functional Collaboration: Act as a key liaison between internal departments, including Commercial, Marketing, Facilities and Football Operations. Build strong relationships with external parties, including suppliers, contractors, sponsors/partners, event organisers/promoters, and corporate clients/VIP guests. Collaborate with Bolton Stadium Hotel and the Commercial team to position the venue as a leading destination for premium experiences. Strategic Leadership: Contribute to the club's long-term hospitality and events strategy, driving growth in profitability across matchday hospitality and non-matchday events. Monitor industry trends and implement best practices to enhance operational efficiency and guest satisfaction. General Responsibilities BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children. Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies. Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image. Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Group Head of Revenue and Growth. Treat all colleagues as customers ensuring respectful positive outcomes across communications. Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity. This post is subject to a DBS disclosure. About The Candidate Experience & Qualifications Significant leadership experience in hospitality operations, events or venue management (stadium, arena, conference centre, hotel or similar). Strong financial acumen with experience managing budgets & achieving profitability targets. Familiarity with key hospitality and events cost categories and their impact margins (including labour, food & beverage, supplies, maintenance and utilities). Proven ability to build and lead high-performing teams, including both people leadership/coaching, and also workforce planning/staff scheduling. Highly organised with excellent project-management skills; able to manage multiple events and prioritise simultaneously. Outstanding communication and stakeholder-management skills; able to liaise with senior executives, partners, suppliers and guests. Resilient and results-driven individual, with the ability to operate effectively under pressure. A passion for delivering memorable hospitality and event experiences, with a commitment to continuous improvement. Key Metrics of Success: Profitability/margin performance of hospitality operations. Guest satisfaction and repeat business levels. Operational efficiency and cost management. Team engagement, retention and development metrics. Compliance with health, safety and licensing requirements. About The Club As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions. Since the 2019 acquisition by Football Ventures (Whites) Ltd, a new chapter is underway for Bolton Wanderers and Bolton Stadium Hotel, focused on actively shaping a dynamic and enduring future. We are committed to a distinctive approach, driving the club's progress with ambitious plans realised through practical, genuine and comprehensive strategies. As we continue striving towards achieving greater success, we now have a fantastic opportunity for a Head of Hospitality & Events Operations to lead our operational teams responsible for event delivery across matchday hospitality and non-matchday conferences and events, ensuring exceptional service whilst managing budgets and costs effectively. This role will focus on delivering outstanding guest experiences, driving operational efficiencies, supporting the commercial strategy, and maintaining the club's reputation as a premier venue for sport, entertainment and corporate events. You will be joining the team at an important moment in the Club's journey, working alongside a leadership team that is ambitious, commercially minded, and committed to raising standards across the organisation. For someone who thrives in a dynamic environment, enjoys responsibility, and wants to help shape how a major football club operates day to day, this is a rare opportunity to make a tangible difference inside one of English football's most recognisable clubs. As an equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
Jan 07, 2026
Full time
To lead the operational teams responsible for events delivery across matchday hospitality and non-matchday conferences and events, ensuring exceptional service whilst managing budgets and costs effectively. Main areas of responsibility Operational Management: Lead the day-to-day operations of all matchday hospitality and non-matchday events. Oversee the planning and delivery of all matchday hospitality and non-matchday events. Ensure flawless execution of events in line with BWFC standards, customer contracts and agreed SLAs, as well as adherence to all health & safety, licensing, and legal requirements. Hold ownership of the financial performance of hospitality and events operations, with clear accountability for cost control, margins, and delivery against budget. Produce clear, structured performance reporting that enables senior stakeholders to quickly understand trends, risks, and opportunities. Lead forecasting and budgeting processes, building bottom-up plans based on operational drivers such as event volumes & mix, guest numbers, F&B throughput, and staffing hours. Work closely with the Commercial team to ensure sales strategies and commercial initiatives are supported by realistic cost assumptions and sustainable margins. Use financial insight to support continuous improvement in profitability whilst maintaining elite standards of service and guest experience. Inspire, mentor and develop a multi-disciplinary team across hospitality, events, kitchen and public catering operations. Create a culture of accountability, teamwork and continuous improvement. Manage workforce planning, recruitment and succession planning. Guest Experience: Champion a "best-in-class" service culture, ensuring exceptional experiences for all guests. Implement systems to proactively gather, track, and respond to guest feedback. Work with the marketing and commercial teams to innovate products and packages to maximise guest satisfaction levels and experiences. Cross-functional Collaboration: Act as a key liaison between internal departments, including Commercial, Marketing, Facilities and Football Operations. Build strong relationships with external parties, including suppliers, contractors, sponsors/partners, event organisers/promoters, and corporate clients/VIP guests. Collaborate with Bolton Stadium Hotel and the Commercial team to position the venue as a leading destination for premium experiences. Strategic Leadership: Contribute to the club's long-term hospitality and events strategy, driving growth in profitability across matchday hospitality and non-matchday events. Monitor industry trends and implement best practices to enhance operational efficiency and guest satisfaction. General Responsibilities BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children. Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies. Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image. Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Group Head of Revenue and Growth. Treat all colleagues as customers ensuring respectful positive outcomes across communications. Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity. This post is subject to a DBS disclosure. About The Candidate Experience & Qualifications Significant leadership experience in hospitality operations, events or venue management (stadium, arena, conference centre, hotel or similar). Strong financial acumen with experience managing budgets & achieving profitability targets. Familiarity with key hospitality and events cost categories and their impact margins (including labour, food & beverage, supplies, maintenance and utilities). Proven ability to build and lead high-performing teams, including both people leadership/coaching, and also workforce planning/staff scheduling. Highly organised with excellent project-management skills; able to manage multiple events and prioritise simultaneously. Outstanding communication and stakeholder-management skills; able to liaise with senior executives, partners, suppliers and guests. Resilient and results-driven individual, with the ability to operate effectively under pressure. A passion for delivering memorable hospitality and event experiences, with a commitment to continuous improvement. Key Metrics of Success: Profitability/margin performance of hospitality operations. Guest satisfaction and repeat business levels. Operational efficiency and cost management. Team engagement, retention and development metrics. Compliance with health, safety and licensing requirements. About The Club As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions. Since the 2019 acquisition by Football Ventures (Whites) Ltd, a new chapter is underway for Bolton Wanderers and Bolton Stadium Hotel, focused on actively shaping a dynamic and enduring future. We are committed to a distinctive approach, driving the club's progress with ambitious plans realised through practical, genuine and comprehensive strategies. As we continue striving towards achieving greater success, we now have a fantastic opportunity for a Head of Hospitality & Events Operations to lead our operational teams responsible for event delivery across matchday hospitality and non-matchday conferences and events, ensuring exceptional service whilst managing budgets and costs effectively. This role will focus on delivering outstanding guest experiences, driving operational efficiencies, supporting the commercial strategy, and maintaining the club's reputation as a premier venue for sport, entertainment and corporate events. You will be joining the team at an important moment in the Club's journey, working alongside a leadership team that is ambitious, commercially minded, and committed to raising standards across the organisation. For someone who thrives in a dynamic environment, enjoys responsibility, and wants to help shape how a major football club operates day to day, this is a rare opportunity to make a tangible difference inside one of English football's most recognisable clubs. As an equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Jan 07, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager - Customer Operations About The Role As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management. What You Will Do Develop a deep understanding of business strategies, products, services, and risk profile; Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments; Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making; Provide guidance and advice to business partners on implementing risk policies and programs; Work collaboratively between the risk, compliance, legal, and other business support functions; Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas; Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams Audit and Exam Management - Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders What We Are Looking For You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include: Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence. Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders. Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions. Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do. Up for a Challenge - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges. Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
