Junior Office Administrator

Junior Office Administrator (Plumbing & Heating) Hemel Hempstead Starting Min Wage (£12.21 Per Hour)

GasFlow Heating are a well-established and growing plumbing and heating company with an exciting opportunity for a Junior Office Administrator to join our friendly, fast-paced team.

This is an ideal role for someone organised, confident on the phone, and eager to learn with the opportunity to support office operations, help manage engineer schedules, and assist with social media and customer communications.

Key Responsibilities of the Junior Office Administrator:

Office & Customer Support

• Answering incoming calls and emails, handling enquiries professionally
• Booking jobs and updating customer information accurately
• Supporting general office duties including filing, documentation, and record keeping
• Following up with customers to confirm appointments, gather feedback, and support aftercare

Engineer Scheduling & Coordination

• Assisting with day-to-day scheduling and organising engineers diaries
• Helping allocate jobs efficiently based on location, urgency, and availability
• Communicating with engineers and customers to ensure smooth job flow
• Keeping job sheets, notes, and updates organised and accessible

Workflow & Process Support

• Helping create and maintain clear office workflows (e.g., from enquiry booking job completion invoice follow-up)
• Supporting the team with consistent admin processes to improve efficiency
• Tracking job progress and keeping internal systems up to date
• Supporting basic reporting and compiling stats (enquiries, bookings, customer follow-up, etc.)

Social Media & Marketing Support

• Assisting our social media company (before/after photos, service reminders, promotions)
• Helping organise content with liaising with social media company / attend to take photos.
• Responding to basic messages and enquiries on social media (where required)
• Supporting simple marketing tasks such as updating templates, quotes, or service posts

Required Skills:

• Strong communication skills (written and verbal)
• Confident speaking with customers and team members
• Excellent organisation and time management
• Strong attention to detail and accurate record keeping
• Able to prioritise tasks and manage a busy workload
• Comfortable working independently and as part of a team
• Good IT skills and confidence using Microsoft Office (Word, Excel, Outlook)
• Flexible, proactive attitude with a willingness to learn new systems and processes

Ideal Candidate

You ll be someone who enjoys organising, keeping things running smoothly, and helping a busy team stay on track especially when schedules change quickly day-to-day.

What s Next?

Apply for this exciting new Junior Office Administrator position today for immediate consideration.