The Purpose of the role is to lead in the day to day operational management of Vincentian Care Plus (VCP) through effective leadership and delivery of high quality care within the framework of Care Quality Commission s Fundamental Standards of Care.
The Registered Manager will be accountable and will be working closely with the Chief Executive Officer to encompass the management of all services within the organisation s policies and procedures.
To provide high quality homecare services that support the rights of the individual to live the lives they choose as far as they are able, and deliver the service as per the contract requirements of Westminster City Council.
To lead and promote VCP s philosophy, values, aims and approach in providing high quality homecare services.
To efficiently manage the day to day running of the business, allocating resources and monitoring performance to deliver high quality homecare services within the agreed budget.
To manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Manage the Safety and Quality of the Organisation
Ensure that the service meets all the quality control requirements to remain compliant at all times.
Be responsible for the safe delivery of the service in line with legislative requirements and the organisation s policy and procedures.
Ensure that all Safeguarding and Health & Safety legislation requirements are adhered to at all times.
Promote safe working practices under the Mental Capacity Act, Pan-London Safeguarding procedures and general medication management.
Closely work with the Compliance and Quality Manager to implement, maintain and resolve complaints and incidents within agreed procedures.
Undertake training and development to keep up to date with the law, best practice and changes in organisation policy, applying this knowledge to day to day management and delivery of care.
Understand and monitor health and safety in the workplace and in the field.
Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the organisation.
Carry out investigations relating to the quality of the service and use findings to make improvements.
Be prepared to work flexibly to ensure the safe delivery of the service.
Provide a Good Service to the Client
- Promote the rights of each client and keep their wishes at the centre of their care and support.
- Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support.
- Make sure a written individually tailored care and support plan has been created and agreed, that respects the client s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks.
- Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
- Apply excellent communication skills with client, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
- Keep all information about client and their families secure and confidential.
Leadership
To fulfil all duties as Registered Manager in accordance with Care Quality Commission requirements.
To work with the CEO in developing ideas, initiatives and practices and to share in the monitoring process.
Actively participate in the growth and development of the Charity, through maximising funding and marketing opportunities.
Manage the finance of the Charity by fully understanding the current financial status and working within the budget constraints to ensure the budget is met at all times.
Oversee all administrative systems to ensure factual, accurate information is held and that all computerised and manual records are up to date.
To attend meetings and provide regular reports.
To ensure that relevant legislation and registration requirements are complied with and to deal with any concerns.
To initiate the implementation and on-going review of Policies and Procedures and Quality Standards of Care.
To build good working relationships with Local Authorities, Agencies and peer groups to support the development of the Charity, and develop and maintain contacts with relevant Statutory and Voluntary Agencies as well as Social and Health Care Agencies.
To maintain professional accountability for:
o care delivered
o care premises and resources
o training and supervisions to staff providing care
To be accountable and responsible for the provision of care throughout the operational day.
To ensure that care delivery is based on currently accepted best practice that can demonstrate resident assessment, planning, implementation and evaluation to meet the residents needs holistically, is person centred and that all care is evidenced based.
Initiate and maintain effective Care planning, Quality Assurance Management, Complaints Management, Risk, Health and Safety Management, and evidence based care audits for the service.
Maintain all necessary documentation with regard to confidentiality and the Data Protection Act and uphold effective and accurate record keeping by ensuring high standards of record and report writing are maintained.
Demonstrate and lead by example in the delivery of care and effective use of resources.
Staff Management
To be responsible for and manage a team of office and care staff within a budgeted establishment ensuring appropriate skill mix to maintain the high care standards.
Lead the staff team to provide a high standard of person centred care based on a Vincentian ethos and philosophy of care, which recognises and respects the dignity of each resident as a unique individual.
Manage the effective recruitment, induction, training and performance of the office and field staff teams.
Identify ongoing training needs and ensure staff are up to date with current best practice.
To take part in training opportunities in the Vincentian tradition of working and to promote these values to all members of staff.
To promote a teamwork approach through strong leadership in an open and friendly working environment.
Be responsible for the on call rota.
Actively promote, develop and maintain an environment, which encourages lifelong learning with staff.
Work closely with the Compliance and Quality Manager to ensure that all staff undertake the mandatory training requirements. Ensure that Evidence Based Practice (EBP) is used to deliver high standards of care.
Participate in the training and development of all staff. Assume the role of facilitator for the staff, providing support for supervision/continual professional development.
Identify own learning needs and take responsibility for own professional development
Additional Information
The post holder must at all times carry out their responsibilities with due regard to the Charity s Equal Opportunities Statement.
Work in line with the Charity s Safeguarding People from Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.
Confidentiality of residents to be maintained at all times.
The post holder must carry out their responsibilities with due regard to the non-smoking environment of the Charity.
An understanding of administering medicines.
The post holder must respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act and GDPR.
The service is committed to the principle that no member of staff should work on average more than 48 hours per week. Staff who do exceed this limit need to complete an opt out form. Any member of staff who undertakes work outside the Home, regardless of whether they exceed 48 hours or not, must inform their manager of this in writing.
Genuine Occupational Requirement
We are a Charity which unpins its values and ethos from the teachings and example of St Vincent de Paul and Louise de Marillac, who co-founded the Daughters of Charity of St Vincent de Paul in 1633. Although we employ people of all faiths and none, we require that all employees learn about the Vincentian values which is the driving force of the charity.
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post. Candidate Specification
Essential Criteria
Experience and skills Excellent leadership and management skills.
Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
Excellent skills at building partnership working relations with commissioners and contracts monitoring officers building rapport and instilling trust.
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