9 jobs found

Block Manager - High end Residential - Client side London We are working with a high end residential London investment, development and management business who have successfully redeveloped multiple £10+ million projects across London. Due to the expansion of their managed portfolio, they are looking to strengthen their property management team with the addition of a Block Manager. Remuneration £40,000 - £45,000 + Benefits + Bonus The role The Block Manager (Property Manager) will be joining an exceptional investment, development and management team in the west London office and will initially take over the management of two prime west London sites comprising c.20 apartments. The role will involve Day to day management of the properties acting as the main point of contact for leaseholders, residence and stakeholders. Management of the reactive and cyclical planned maintenance including contractor selection, performance and service delivery. Oversight of Section 20 consultations for qualified works and drafting notices. Charing and attending AGM's and keeping accurate records. Produce the annual service charge budgets in collaboration with the head of property management. Keep up to date with the latest H&S, fire safety and building regulations and ensure building compliance. The position would suit a Block / Property Manager with circa two to three years' experience, preferably within the high end residential sector or an interest and personality to work with the prime residential space. Requirements IRPM / TPI qualification 2+ years' experience in lease hold block management (preferably high end residential) Wider property management experience Exceptional communication skills, attention to detail and a focus on quality Ability to work within a small team and be autonomous For further information on this opportunity and to apply for this role please send your CV through to or contact me on for more information.

The role We are seeking a highly organised & proactive Senior Facilities Manager (SFM) to lead the end-to-end delivery of hard and soft facilities management services across a key residential client estate located in West London. You will own the client relationship on all FM matters, ensure legal compliance and safety, drive service excellence against SLAs/KPIs, and provide day-to-day leadership to the FM team, gardeners, and porters across the estate. The role combines operational leadership, stakeholder engagement (client/residents/leaseholders), and commercial accountability (budgets, contracts, lifecycle planning). Key deliverables Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites Assist in the preparation and managing budgets in accordance with the RICS code of practice Monitoring and control of budget expenditure in tandem with Cluttons client accounting team Lead and develop FM team, Gardeners & Porters across the portfolio. Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met Support capital/refurbishment projects. Maintain accurate records via the systems used within the business. Assist with internal and external parties in relation to project works across the portfolio Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director Dealing with ad hoc queries and tasks from the property management team, clients and occupiers Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally Drive process improvements & service levels across the portfolio. Responsibilities People Overseeing the day-to-day management of the FM, Gardeners & Porters. Liaising with partners and the property managers regularly and updating them on all current matters. Liaising with other departments (e.g. projects and building consultancy and fund management) as necessary. Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control. Clients and business development Providing client facing expertise in FM related matters Reporting to clients, where instructed, all issues relating to building/site operation Developing and building relationships with clients Identify areas for new business generation Financial Setting and monitoring budgets and accounts in consultation with the property managers, client accounts team and clients Control and accurate coding of invoices ensuring prompt payment of suppliers Ensuring fee income to the business is maximised whilst complying with the RICS code of practice Working with property managers in dealing with insurance claims Point of contact for all contractor invoice queries. Systems and process Acting at all times in accordance with Cluttons' policies and procedures particularly those that relate to the FM function along with health and safety and environmental Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned/dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date Ensuring all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures Actively reviewing procedures and proofing change to improve service delivery and compliance Actively keep all systems updated with correct information & review team outputs using reporting systems. Essential qualifications Proven experience in facilities management, preferably in a residential setting IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety Membership of IWFM or another FM qualification Strong IT skills Essential experience Experience of managing residential blocks Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative Experience in facilities management or property management role Setting and management of budgets Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage) Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise) Hybrid working - to give you the flexibility you need Holidays: 25 days increasing in line with length of service to a maximum of 30 days Enhanced auto enrolment pension scheme - to help you save for the future Life assurance - to protect your loved ones should the worst happen Interest free season ticket loans Cycle to work scheme - discounted bicycles Flu and eye care vouchers - to keep you healthy Employee Assistance Programme - 24/7 health & wellbeing support Remote GP app - to give you and your family access to medical experts quickly Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below: Purchasing up to 5 days additional holiday Discounted gym membership Discounted dental insurance Discounted private medical insurance for family cover Discounted critical health insurance and more We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don't have all the skills we have asked for - we will support you with the development you need. Recruitment agencies Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are thrilled to offer an exceptional opportunity to join JLL's Property Management team as part of REMS (Real Estate Management Services). As organisations worldwide reimagine their real estate strategies and workplace experiences, our team is at the forefront of delivering innovative property management solutions that drive operational excellence and create lasting value for our clients.This is an exciting time to be part of our growing REMS team, you will join a collaborative environment where your contributions directly impact the success of diverse real estate portfolios, from corporate headquarters to industrial facilities, whilst working alongside industry leaders who are passionate about delivering exceptional client outcomes. Join us as we continue to set new standards in property management excellence and help shape the future of real estate services. Residential Block Manager The successful candidate will be joining the residential block management team, delivering multi-disciplinary services to key clients and their customers across a small portfolio of properties in London and the South-West of England. The role is to assist in the delivery of residential property management services, customer communications, service charge management, statutory compliance consultations, cost management and liaising with the wider JLL teams including FM, HSE, accounts, building surveying and project management teams.The role involves a significant amount of customer and client contact and also close liaison with key colleagues within JLL.This is an exciting role for anyone who has experience in residential property management, with knowledge of statutory consultation, strong customer communications, lease agreements and service charges, and who is currently a Property Manager (or equivalent with experience of the above) that is looking for their next career move. Main duties include: . Taking ownership of the customer consultation process for all long leasehold buildings within their portfolio. Manage the section 20 consultation process for major works projects. Liaising with client and project teams to confirm works programmes, budgets and input into annual service charge budgets and commenting on actual expenditure. Liaising with customers on maintenance issues, project schemes, planned costs and works. Responsible for preparing data for client meetings, attending these meetings and carrying out any actions arising. Ensuring accurate customer data is maintained on the property management systems. Review and submit service charge budgets for client approval. Work with the external consultants and FMs for required quotes and specifications. Manage the yearly expenditure against the budgets and review the expenditure reports. Work with the wider accounting team to progress the reconciliation process and internal audits. Undertaking property inspections and recording relevant details, when required. Additional general Property Management duties may include: Manage the transition of properties in and out of JLL management. Responsibility for overall H&S compliance, in conjunction with FM and H&S team, escalating any issues relating to non-compliance. Undertaking property inspections and completing reports, dealing with any building, safety, lease or customer issues arising. Preparing client reports on lease management and input into the monthly/quarterly management reports in accordance with agreed timescales. Providing accurate insurance data to the client's chosen broker. Taking the appropriate action in response to any legal notice received in relation to a managed property. Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager as required. Issuing residential communication to make sure all service charges, invoices, reconciliations are issued correctly and retained in line with legislation. Reading of leases and ensure accurate data is maintained on the property management system. Ensure rent & service charge demands are raised accurately and on time. Ensure credit control targets are met. Review and approve service charge budgets including managing any Section 20 processes on long term agreements and project works. Review service charge cash flow and budget regularly. Review and approve service charge reconciliations, ensuring compliance with RICS guidance and the Landlord & Tenant Act legislation. Responsible for arranging and chairing residents' meetings. Ensure recording of minutes for residents' meetings and carrying out of actions arising. Review customer applications for consent and prepare client recommendations within the required timescales. Knowledge & Experience: Residential property management experience (3-5 years +), preferably practical experience in managing high value residential properties. Preferably MTPI and/or Assoc MRICS qualified, or equivalent. Constantly updating knowledge of legislation relating to residential property management. Use knowledge of law relating to residential property management to make recommendations to clients. Able to build and maintain client and customer relationships. Understand the principles of lease structures and be able to interpret a lease. Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements. Understand and apply JLL procedures relating to work activities. Able to use IT software such as Word, Excel, and management databases. Able to work as part of a team, supporting other team members and recognising the work of others. Build and maintain relationships with other parts of the wider JLL team. Excellent written and verbal presentation skills. Excellent communicator and client relationship skills Good time management and organisational skills Excellent attention to detail Personal Attributes Strong customer service ethic Positive, can do attitude Common sense approach Outgoing and friendly personality Organised, meticulous, tenacious Excellent written and spoken communication IT literate Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level

About Our Client Our client is a reputable organisation in the property industry, with a focus on delivering exceptional property and facilities management services. They are a medium-sized company with a strong presence in London and surrounding areas. Job Description Manage the day-to-day operations of a portfolio of residential blocks. Ensure compliance with health and safety regulations and property legislation. Coordinate and oversee maintenance and repair works efficiently. Prepare and manage service charge budgets effectively. Act as the main point of contact for residents, addressing queries and resolving issues promptly. Organise and attend regular residents' meetings and AGMs. Maintain accurate records and ensure all administrative tasks are completed on time. Work closely with contractors and suppliers to ensure high-quality service delivery. The Successful Applicant A successful Block Manager should have: Previous experience in property or facilities management. Strong knowledge of relevant property legislation and health and safety requirements. Excellent organisational and time management skills. Strong communication and interpersonal abilities. Proficiency in using property management software and Microsoft Office. A professional qualification in property management is desirable. What's on Offer Competitive salary ranging from £50,000 GBP. Permanent position within a well-established property organisation. Opportunities for professional growth and development. Supportive and collaborative working environment. Comprehensive benefits package. If you are an experienced Block Manager with a passion for property management in London, we encourage you to apply today!

About the Role We're seeking an experienced and proactive Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments across South West London. In this role, you'll be responsible for delivering a responsive, efficient, and customer-focused estate management service. You'll act as the primary point of contact for residents, leaseholders, contractors, and stakeholders - ensuring buildings are safe, compliant, and well-maintained. This position offers an excellent opportunity to take ownership of your portfolio, working within a supportive team that values quality, professionalism, and accountability. Key Responsibilities Deliver a professional, high-quality property management service that aligns with company values and client expectations. Build and maintain strong working relationships with residents, leaseholders, freeholders, contractors, and managing agents. Oversee the day-to-day management of communal areas, facilities, and building operations. Ensure full compliance with Health & Safety, Fire Safety Regulations 2022, and other relevant legislation. Prepare and manage annual service charge budgets, monitor expenditure, and support the production of year-end accounts. Carry out regular property inspections, identifying maintenance needs and ensuring high standards across the portfolio. Coordinate and manage contractors, ensuring works are completed safely, on time, and within budget. Oversee major works programmes, including Section 20 consultations and tender processes. Lead resident and leaseholder meetings, preparing and issuing accurate minutes and follow-up actions. Collaborate with internal teams including Credit Control, Insurance, and Compliance to ensure smooth operations and client satisfaction. Maintain accurate and up-to-date records using property management systems and software. Resolve property-related queries and disputes effectively and professionally. Manage and support on-site staff or caretakers to ensure consistent service delivery. About You Minimum of 2 years' experience in residential block management. Qualified Associate of The Property Institute (ATPI), working towards Member (MTPI) status (or equivalent). Strong knowledge of leasehold management, service charge administration, Health & Safety, and fire safety compliance. Confident managing budgets, contractors, and major works programmes. Excellent communication, negotiation, and customer service skills. Highly organised with the ability to manage multiple properties and priorities effectively. Proficient in MS Office and property management software (e.g., Qube, Fixflo). Capable of working independently while collaborating effectively with wider teams. A professional, proactive, and detail-oriented approach with a commitment to continuous improvement. MRICS or equivalent qualification (desirable). Hybrid Working