E-Commerce Administrator - Aylesbury (Must have used Amazon Vendor Central) Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 06, 2026
Full time
E-Commerce Administrator - Aylesbury (Must have used Amazon Vendor Central) Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Jan 06, 2026
Full time
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
An excellent opportunity for an experienced Building Services Administrator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: They provide Mechanical, Electrical, Fabric and Management services for a wide range of buildings spanning the public, residential, commercial and private sectors. They are currently recruiting an experienced building services administrator to join their busy team. The successful candidate will be assisting the busy helpdesk with raising jobs, booking in emergency / reactive call outs and routine maintenance visits, dealing with incoming calls and emails, providing quotations to clients, raising purchase orders, ordering materials, general admin and filing. Candidate Requirements: Previous experience in a similar position is preferred. Live within a commutable distance to Kings Langley. Hertfordshire. Good communication skills. Excellent speaking and written English. Attention to detail. Organisation skills. Benefits: 25 days holiday entitlement + bank holidays. Company pension scheme. Provided lunch on the last Friday of each month. Working Hours: Monday - Friday 8am - 5PM The role is solely office based, in return the company is offering a Competitive Salary, Depending on Experience. If you feel that you have the relative skill/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Jan 06, 2026
Full time
An excellent opportunity for an experienced Building Services Administrator to join a well-established company based in Kings Langley, Hertfordshire. About The Company: They provide Mechanical, Electrical, Fabric and Management services for a wide range of buildings spanning the public, residential, commercial and private sectors. They are currently recruiting an experienced building services administrator to join their busy team. The successful candidate will be assisting the busy helpdesk with raising jobs, booking in emergency / reactive call outs and routine maintenance visits, dealing with incoming calls and emails, providing quotations to clients, raising purchase orders, ordering materials, general admin and filing. Candidate Requirements: Previous experience in a similar position is preferred. Live within a commutable distance to Kings Langley. Hertfordshire. Good communication skills. Excellent speaking and written English. Attention to detail. Organisation skills. Benefits: 25 days holiday entitlement + bank holidays. Company pension scheme. Provided lunch on the last Friday of each month. Working Hours: Monday - Friday 8am - 5PM The role is solely office based, in return the company is offering a Competitive Salary, Depending on Experience. If you feel that you have the relative skill/attributes to fulfil this role then please apply now! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Jan 05, 2026
Full time
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Harvey Group have been delivering M&E services for over 46 years. Our considerable experience spans the commercial and industrial, health, education, leisure and residential sectors - throughout Northern Ireland, the Republic of Ireland, and the UK. Due to our continued growth and expansion, we have a fantastic opportunity for you to join our facilities management team in the role of Client Support Administrator. The role: You will be the first point of contact for a variety of facilities management requirements and administration including PPM booking and engineer scheduling. You will be responsible for providing helpdesk support, working as part of the helpdesk team, as well as working on your own initiative. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers, and conduct an efficient handling of each query with regular updates to customers of the resolution. Key responsibilities and duties of this role: Helpdesk Support Logging incoming helpdesk calls using the helpdesk software; ensuring that all the required information is included Booking client PPMs via Harvey's Sicon CAFM system. Scheduling engineers calendar's to match PPM/reactive jobs. Update our clients CAFM system's on completion of PPMs with all relevant paperwork Coordinate with the technicians and subcontractors on the requirements of each job to respond quickly and efficiently Allocate work orders to Harvey Group maintenance teams and/or subcontractors as required Liaise with clients on job progress and close out Identify and escalate situations requiring urgent attention to the Contracts Managers / Head of FM Liaise with operational staff on the contracts to provide a first-class service to the clients Provide updates to Contract Managers regarding their client site / work requests Work closely with Contract Managers to develop and enhance the quality of service and reporting processes Carry out monitoring of HD system data to ensure that helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs. General Administration Maintain a high level of quality in relation to all administrative duties on the contracts Maintain a database of records pertaining to all aspects of maintenance, including statistical reporting and invoice control Compiling and producing reports as necessary Preparing reports for completed works including costs and back-up information Management of finance administration duties, including raising purchase orders, goods receiving, matching, and checking invoices Ad hoc duties as requested Skills and Qualifications: Essential Experience in a similar customer service role 2 years' experience in dealing with incoming customer calls Strong customer focus and strong awareness of client needs Experience in responding to customer queries from multiple sources such as email and phone Excellent administration and computer literacy skills with a sound working knowledge of Microsoft Office applications Be capable of working on own initiative, but also have ability to work with and relate to colleagues to achieve the company goals Excellent communication and interpretation skills Good time keeping skills Be flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contracts Desirable Sicon / Sage / Verisae experience Knowledge of facilities management services What you'll get in return : You will receive first class support, which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will be offered a competitive starting salary, private healthcare, death in service insurance, and enhanced company sick pay aligning to service length.
Jan 05, 2026
Full time
Harvey Group have been delivering M&E services for over 46 years. Our considerable experience spans the commercial and industrial, health, education, leisure and residential sectors - throughout Northern Ireland, the Republic of Ireland, and the UK. Due to our continued growth and expansion, we have a fantastic opportunity for you to join our facilities management team in the role of Client Support Administrator. The role: You will be the first point of contact for a variety of facilities management requirements and administration including PPM booking and engineer scheduling. You will be responsible for providing helpdesk support, working as part of the helpdesk team, as well as working on your own initiative. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers, and conduct an efficient handling of each query with regular updates to customers of the resolution. Key responsibilities and duties of this role: Helpdesk Support Logging incoming helpdesk calls using the helpdesk software; ensuring that all the required information is included Booking client PPMs via Harvey's Sicon CAFM system. Scheduling engineers calendar's to match PPM/reactive jobs. Update our clients CAFM system's on completion of PPMs with all relevant paperwork Coordinate with the technicians and subcontractors on the requirements of each job to respond quickly and efficiently Allocate work orders to Harvey Group maintenance teams and/or subcontractors as required Liaise with clients on job progress and close out Identify and escalate situations requiring urgent attention to the Contracts Managers / Head of FM Liaise with operational staff on the contracts to provide a first-class service to the clients Provide updates to Contract Managers regarding their client site / work requests Work closely with Contract Managers to develop and enhance the quality of service and reporting processes Carry out monitoring of HD system data to ensure that helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs. General Administration Maintain a high level of quality in relation to all administrative duties on the contracts Maintain a database of records pertaining to all aspects of maintenance, including statistical reporting and invoice control Compiling and producing reports as necessary Preparing reports for completed works including costs and back-up information Management of finance administration duties, including raising purchase orders, goods receiving, matching, and checking invoices Ad hoc duties as requested Skills and Qualifications: Essential Experience in a similar customer service role 2 years' experience in dealing with incoming customer calls Strong customer focus and strong awareness of client needs Experience in responding to customer queries from multiple sources such as email and phone Excellent administration and computer literacy skills with a sound working knowledge of Microsoft Office applications Be capable of working on own initiative, but also have ability to work with and relate to colleagues to achieve the company goals Excellent communication and interpretation skills Good time keeping skills Be flexible in approach to work and have an ability to carry out, where necessary, other tasks essential to the smooth running of the contracts Desirable Sicon / Sage / Verisae experience Knowledge of facilities management services What you'll get in return : You will receive first class support, which reflects our commitment to our greatest asset - our workforce - along with a culture of continual development, training and excellence. You will be offered a competitive starting salary, private healthcare, death in service insurance, and enhanced company sick pay aligning to service length.
Customer Service Administrator Braunstone , Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Customer Service Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
Jan 05, 2026
Full time
Customer Service Administrator Braunstone , Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Customer Service Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Helpdesk Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 05, 2026
Seasonal
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Helpdesk Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for a fantastic new team member to join our facilities team. This role requires a can do attitude, great attention to detail, and excellent organisational skills. The main purpose of role is to help maintain overall standards in all offices by being part of the facilities helpdesk team by effectively communicating with offices and contractors. Reports to - Facilities Manager Based - Vauxhall/Clapham Junction Salary - £26,000 - £28,000 - Subject to experience Key Responsibilities: First line Facilities Helpdesk response Manage internal Facilities Maintenance Team workload and schedules Provide a speedy solution to requests and incidents through managing contractors or internal teams Assist with planned maintenance and repairs to our offices Ensure offices meet all Heatlh and Safety requirements and comply with all relevant legislation Work with internal teams on office moves, new acquisitions and new offices Deliver a 5 Star customer experience Requirements: Experience in a fast paced Facilities team, providing a similar service, preferably in a multi site high street portfolio Logical thinking with creative problem-solving ability Flexible and able to deal with a wide range of activities and tasks Have ability to prioritise work and to work under pressure to meet deadlines Enthusiastic 'nothing is too much trouble' approach Skills: Excellent customer service and telephone manner Experience of using Helpdesk management software packages an advantage Excellent organisational, planning and time management Have the ability to build relationships with our office teams Keen eye for detail Good communication and team player
Jan 04, 2026
Full time
We are looking for a fantastic new team member to join our facilities team. This role requires a can do attitude, great attention to detail, and excellent organisational skills. The main purpose of role is to help maintain overall standards in all offices by being part of the facilities helpdesk team by effectively communicating with offices and contractors. Reports to - Facilities Manager Based - Vauxhall/Clapham Junction Salary - £26,000 - £28,000 - Subject to experience Key Responsibilities: First line Facilities Helpdesk response Manage internal Facilities Maintenance Team workload and schedules Provide a speedy solution to requests and incidents through managing contractors or internal teams Assist with planned maintenance and repairs to our offices Ensure offices meet all Heatlh and Safety requirements and comply with all relevant legislation Work with internal teams on office moves, new acquisitions and new offices Deliver a 5 Star customer experience Requirements: Experience in a fast paced Facilities team, providing a similar service, preferably in a multi site high street portfolio Logical thinking with creative problem-solving ability Flexible and able to deal with a wide range of activities and tasks Have ability to prioritise work and to work under pressure to meet deadlines Enthusiastic 'nothing is too much trouble' approach Skills: Excellent customer service and telephone manner Experience of using Helpdesk management software packages an advantage Excellent organisational, planning and time management Have the ability to build relationships with our office teams Keen eye for detail Good communication and team player
JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: 26k/ 27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills to work under pressure and to deadlines Pro-active with the ability to think on your feet and for yourself Demonstrate sound decision making when taking responsibility for tasks Accurate data entry skills JOB INFORMATION Service Desk Administrator As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits when required, Preparing quotations with support from contract managers Requesting costs and raising purchase orders to suppliers
Jan 03, 2026
Full time
JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: 26k/ 27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills to work under pressure and to deadlines Pro-active with the ability to think on your feet and for yourself Demonstrate sound decision making when taking responsibility for tasks Accurate data entry skills JOB INFORMATION Service Desk Administrator As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits when required, Preparing quotations with support from contract managers Requesting costs and raising purchase orders to suppliers
Customer Service Administrator Department: Customer Service Administrator Location: Office-Based Watford / Rickmansworth Hours: 08 30 (40 hours per week) Salary: up to £33,000 About the Role We are seeking a proactive, organised, and customer-focused Customer Service Administrator to join our busy Customer Service team. This role is central to ensuring exceptional customer care and seamless support for our client base. Working closely with internal departments and engineering teams, you will play a key part in maintaining high standards of service delivery and aftercare. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. Key Responsibilities As a Customer Service Administrator, you will: Act as a key point of contact, providing consistent support to clients and internal departments. Be part of the Scheduling Team the first line of communication for incoming customer enquiries. Schedule engineering jobs efficiently and effectively throughout the day. Log reactive calls and monitor engineer attendance to ensure SLA compliance. Escalate customer complaints or service issues where necessary. Ensure all customer return calls are completed within 48 hours. Produce daily escalation reports for outstanding issues. Provide holiday and sickness cover for the Helpdesk. Attend team meetings, internal/external training sessions and other meetings as required. Support the Service Manager with general administration tasks to uphold high levels of customer aftercare. Key Skills & Attributes We re looking for someone who can bring: Strong organisational skills and the ability to work independently. A flexible, dynamic, and can-do attitude. Good numeracy, commercial awareness, and keen attention to detail. Ability to work under pressure and meet tight deadlines when required. Excellent communication, negotiation, and interpersonal skills. Confidence using CRM systems and MS Office (Word, Excel, Outlook). Ability to follow written and verbal instructions accurately. A collaborative mindset and willingness to support colleagues. A full UK Driving Licence. Essential Experience Proven administrative experience in a busy environment. Background in customer service or sales support. Experience prioritising workloads and working to deadlines. Desirable Experience Previous experience within a Customer Care, Helpdesk, Sales, or Office environment. Knowledge of CASH, Mentor, or similar CRM systems. Experience coordinating engineers, sales staff, or field teams across the UK. Experience with invoicing and purchase orders.
Jan 02, 2026
Full time
Customer Service Administrator Department: Customer Service Administrator Location: Office-Based Watford / Rickmansworth Hours: 08 30 (40 hours per week) Salary: up to £33,000 About the Role We are seeking a proactive, organised, and customer-focused Customer Service Administrator to join our busy Customer Service team. This role is central to ensuring exceptional customer care and seamless support for our client base. Working closely with internal departments and engineering teams, you will play a key part in maintaining high standards of service delivery and aftercare. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. Key Responsibilities As a Customer Service Administrator, you will: Act as a key point of contact, providing consistent support to clients and internal departments. Be part of the Scheduling Team the first line of communication for incoming customer enquiries. Schedule engineering jobs efficiently and effectively throughout the day. Log reactive calls and monitor engineer attendance to ensure SLA compliance. Escalate customer complaints or service issues where necessary. Ensure all customer return calls are completed within 48 hours. Produce daily escalation reports for outstanding issues. Provide holiday and sickness cover for the Helpdesk. Attend team meetings, internal/external training sessions and other meetings as required. Support the Service Manager with general administration tasks to uphold high levels of customer aftercare. Key Skills & Attributes We re looking for someone who can bring: Strong organisational skills and the ability to work independently. A flexible, dynamic, and can-do attitude. Good numeracy, commercial awareness, and keen attention to detail. Ability to work under pressure and meet tight deadlines when required. Excellent communication, negotiation, and interpersonal skills. Confidence using CRM systems and MS Office (Word, Excel, Outlook). Ability to follow written and verbal instructions accurately. A collaborative mindset and willingness to support colleagues. A full UK Driving Licence. Essential Experience Proven administrative experience in a busy environment. Background in customer service or sales support. Experience prioritising workloads and working to deadlines. Desirable Experience Previous experience within a Customer Care, Helpdesk, Sales, or Office environment. Knowledge of CASH, Mentor, or similar CRM systems. Experience coordinating engineers, sales staff, or field teams across the UK. Experience with invoicing and purchase orders.
Office Administrator Location: Hemel Hempstead Office-based, 5 days a week Salary: 25,000- 30,000 per year Hours: 9AM -5:30PM Monday - Friday About the Role We are looking for a proactive, organised, and customer-focused Office Administrator to join our growing team. You will play a key role in keeping day-to-day operations running smoothly, handling compliance, returns, credit statements, and providing essential support across the business. This role is ideal for someone with experience in sales support or supply chain processes who enjoys a varied and fast-paced office environment. Key Responsibilities Manage day-to-day office administration, ensuring efficient processes. Handle compliance tasks and maintain accurate records. Process returns, replacements, and warranty claims. Prepare and manage credit statements and invoices. Provide support to sales, supply chain, and operations teams. Maintain office supplies, documentation, and filing systems. Assist with ad hoc administrative tasks to support the team. Skills & Experience Previous experience in office administration, ideally with exposure to sales support, supply chain, or customer service. Experience managing compliance, returns, or credit processes. Strong organisational skills with high attention to detail. Excellent communication skills, both written and verbal. Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable learning new systems. Ability to multitask and prioritise work effectively. Team player with a proactive, solutions-oriented approach. What We Offer Competitive salary: 25,000- 30,000 per year. Opportunity to grow within a dynamic and innovative business. Supportive, collaborative, and friendly work environment. Staff discounts on company products. If you're organised, proactive, and ready to be a key part of an operations team, we'd love to hear from you! Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jan 02, 2026
Full time
Office Administrator Location: Hemel Hempstead Office-based, 5 days a week Salary: 25,000- 30,000 per year Hours: 9AM -5:30PM Monday - Friday About the Role We are looking for a proactive, organised, and customer-focused Office Administrator to join our growing team. You will play a key role in keeping day-to-day operations running smoothly, handling compliance, returns, credit statements, and providing essential support across the business. This role is ideal for someone with experience in sales support or supply chain processes who enjoys a varied and fast-paced office environment. Key Responsibilities Manage day-to-day office administration, ensuring efficient processes. Handle compliance tasks and maintain accurate records. Process returns, replacements, and warranty claims. Prepare and manage credit statements and invoices. Provide support to sales, supply chain, and operations teams. Maintain office supplies, documentation, and filing systems. Assist with ad hoc administrative tasks to support the team. Skills & Experience Previous experience in office administration, ideally with exposure to sales support, supply chain, or customer service. Experience managing compliance, returns, or credit processes. Strong organisational skills with high attention to detail. Excellent communication skills, both written and verbal. Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable learning new systems. Ability to multitask and prioritise work effectively. Team player with a proactive, solutions-oriented approach. What We Offer Competitive salary: 25,000- 30,000 per year. Opportunity to grow within a dynamic and innovative business. Supportive, collaborative, and friendly work environment. Staff discounts on company products. If you're organised, proactive, and ready to be a key part of an operations team, we'd love to hear from you! Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
SF Recruitment are working with a business based in Solihull (B37) who are recruiting for a HR Administrator to join the team Salary: £26,000-£27,000 Hybrid working - 3 days per week in the office, 2 WFH Hours: 8:30 - 5 Monday to Thursday and Friday 8:30-4:00 About the Role: We are looking for a detail-oriented and proactive HR Administrator to join our dynamic team. This is an excellent opportunity for an organised individual with a passion for HR to support a busy HR function within a growing company. Key Responsibilities: Provide 'Helpdesk' service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate. To include: telephone queries, visitors to department, written enquires and reception cover as required. Ensure that accurate records are kept in line with Data Protection Undertake any ad hoc projects as directed Responsible for ensuring that queries/responses are dealt with quickly Updating and maintaining Training and Development database systems such as Kalidus and electronic files Support as and when required to any HR projects in line with agreed annual HR objectives Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors. Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required. Manage attendance and drop out figures and report back accordingly. Manage vetting Hotel/venue and car bookings Processing weekly timesheets Answering timesheet related questions
Jan 02, 2026
Full time
SF Recruitment are working with a business based in Solihull (B37) who are recruiting for a HR Administrator to join the team Salary: £26,000-£27,000 Hybrid working - 3 days per week in the office, 2 WFH Hours: 8:30 - 5 Monday to Thursday and Friday 8:30-4:00 About the Role: We are looking for a detail-oriented and proactive HR Administrator to join our dynamic team. This is an excellent opportunity for an organised individual with a passion for HR to support a busy HR function within a growing company. Key Responsibilities: Provide 'Helpdesk' service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate. To include: telephone queries, visitors to department, written enquires and reception cover as required. Ensure that accurate records are kept in line with Data Protection Undertake any ad hoc projects as directed Responsible for ensuring that queries/responses are dealt with quickly Updating and maintaining Training and Development database systems such as Kalidus and electronic files Support as and when required to any HR projects in line with agreed annual HR objectives Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors. Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required. Manage attendance and drop out figures and report back accordingly. Manage vetting Hotel/venue and car bookings Processing weekly timesheets Answering timesheet related questions
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Jan 02, 2026
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Jan 01, 2026
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Jan 01, 2026
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Sewell Wallis is partnering with a global company based in central Sheffield, South Yorkshire, to recruit an experienced Facilities Co-Ordinator. The organisation has a presence in 40+ countries and operates more than 50 offices worldwide. As part of their ongoing expansion, they are seeking a Facilities Co-Ordinator to support day-to-day operations through a mix of administrative tasks and office maintenance duties. The ideal candidate will bring previous facilities experience, including hands-on maintenance skills. What will you be doing? Contribute to the provision of a high-quality service and environment for both clients and visitors Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised Build awareness of service delivery targets via SLA and KPI's Liaise with contractors carrying out works, understand the task and monitor progress A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider Become familiar with the emergency evacuation procedure and contribute to annual drills Keep updated on HSE legislation and policies Work with the Client Services team on meeting room setups, understanding capacity and styles available Carry out daily AV checks in meeting rooms Greet internal and external visitors as required Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures. What skills are we looking for? Good communication skills Good practical aptitude, matched with enthusiasm and a desire to solve problems Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions A team player Customer Service oriented with a 'can-do' attitude A basic understanding of all Microsoft applications is desirable Ability to work on own initiative with a proactive attitude while maintaining standards under pressure Well organised, able to plan and prioritise work, with strong attention to detail The ability to listen, question and interpret information to understand requirements Problem-solving skills and the ability to suggest and deliver creative/innovative solutions Excellent verbal and written communication skills Able to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required Flexibility to support outside usual hours if required What's on offer? Competitive basic salary (reviewed annually) Generous bonus scheme Up to 25 days holiday (rising to 28 days with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Apply below or for more information contact Lewis Walker To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Jan 01, 2026
Full time
Sewell Wallis is partnering with a global company based in central Sheffield, South Yorkshire, to recruit an experienced Facilities Co-Ordinator. The organisation has a presence in 40+ countries and operates more than 50 offices worldwide. As part of their ongoing expansion, they are seeking a Facilities Co-Ordinator to support day-to-day operations through a mix of administrative tasks and office maintenance duties. The ideal candidate will bring previous facilities experience, including hands-on maintenance skills. What will you be doing? Contribute to the provision of a high-quality service and environment for both clients and visitors Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised Build awareness of service delivery targets via SLA and KPI's Liaise with contractors carrying out works, understand the task and monitor progress A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider Become familiar with the emergency evacuation procedure and contribute to annual drills Keep updated on HSE legislation and policies Work with the Client Services team on meeting room setups, understanding capacity and styles available Carry out daily AV checks in meeting rooms Greet internal and external visitors as required Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures. What skills are we looking for? Good communication skills Good practical aptitude, matched with enthusiasm and a desire to solve problems Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions A team player Customer Service oriented with a 'can-do' attitude A basic understanding of all Microsoft applications is desirable Ability to work on own initiative with a proactive attitude while maintaining standards under pressure Well organised, able to plan and prioritise work, with strong attention to detail The ability to listen, question and interpret information to understand requirements Problem-solving skills and the ability to suggest and deliver creative/innovative solutions Excellent verbal and written communication skills Able to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required Flexibility to support outside usual hours if required What's on offer? Competitive basic salary (reviewed annually) Generous bonus scheme Up to 25 days holiday (rising to 28 days with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Apply below or for more information contact Lewis Walker To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Class Technology Solutions Ltd
Hailey, Oxfordshire
We are looking to recruit a School Support Administrator based in Crawley. Benefits: 25 days holiday, company pension scheme, Sage Employee Benefits and Assistance Programme. Class Technology Solutions is a leading IT managed service provider serving the Education Sector. If you are looking to joina company where you can make a real impact and be part of something exciting, it would be great to hear from you. All applicants must have the right to work in the UK, no sponsorship is available. Your responsibilities will include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year. Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Administrator you will be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly. A key player in the company with knowledge across various departments. What is School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. Our ideal Candidate will: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organising. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. If you are interested in this role and would like to find out more, you can contact us at . Ready to transform your school's technology?
Jan 01, 2026
Full time
We are looking to recruit a School Support Administrator based in Crawley. Benefits: 25 days holiday, company pension scheme, Sage Employee Benefits and Assistance Programme. Class Technology Solutions is a leading IT managed service provider serving the Education Sector. If you are looking to joina company where you can make a real impact and be part of something exciting, it would be great to hear from you. All applicants must have the right to work in the UK, no sponsorship is available. Your responsibilities will include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year. Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Administrator you will be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly. A key player in the company with knowledge across various departments. What is School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. Our ideal Candidate will: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organising. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. If you are interested in this role and would like to find out more, you can contact us at . Ready to transform your school's technology?
We are now recruiting for a temporary Back-Office Administrator for a very well-established international business that have a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area. This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. As a minimum, people are required in the offices 3 times a week, when training you will ideally need to spend more time in the offices. The role would be ideal for someone that is free for at least the next 3 months and up to possibly 6+ months for a temporary role - Suiting either someone that just wants a temp role, but I wouldn't rule out the potential of anything longer term! In this position, you'd be working closely with the service planning team who are responsible for managing and organising engineers and projects across the country and supporting them as a dedicated administrator. Your role isn't to speak with engineers/customers though, this would very much be back-office support and supporting with administration to help free up the team to spend more time coordinating and liaising with their contacts. Ideally, we need someone that has used SAP - But usage of Oracle or similar CRM/ERP systems would be hugely beneficial too. This role would be working Monday to Friday, and you can choose to work either 8am to 4pm or 9am to 5pm, with a 45-minute lunch break and early finish Friday's. As such, you'd be working a 36-hour week, weekly pay as it's temporary and an hourly rate of 13 to 14 per hour DOE + holiday pay. We're looking at completing interviews during December and then getting started asap in January in this role. To give you an idea of what you'll be supporting on: Work closely with Account Managers to prepare accurate quotations, ensuring timely submission, proactive follow up on order statuses, delivery timelines, and alignment with customer needs and agreements. Oversee the creation and processing of sales orders and invoices, ensuring compliance with company standards. Coordinate internally and externally where necessary to ensure accurate order fulfilment and resolve any logistical challenges. Support with stock management, including inventory checks and back office administrative tasks. What do we need from you: Some form of experience working with SAP, Oracle or similar systems would be ideal. Prior experience working in administration focussed roles, possibly even used to temp work, would be a huge benefit. Local to Hemel Hempstead or easily able to get to the Maylands area regularly is a must have. We are actively recruiting for this role now and looking to interview and find the right person to offer and start asap, please don't hesitate to apply and also call in and speak with Bobby Collins about this role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 01, 2026
Seasonal
We are now recruiting for a temporary Back-Office Administrator for a very well-established international business that have a head office based here in Hemel Hempstead, working closely with the team based in their modern offices in the Maylands area. This team have a very calm and relaxed ethos that runs through the company, as well as offering an extremely flexible working environment. As a minimum, people are required in the offices 3 times a week, when training you will ideally need to spend more time in the offices. The role would be ideal for someone that is free for at least the next 3 months and up to possibly 6+ months for a temporary role - Suiting either someone that just wants a temp role, but I wouldn't rule out the potential of anything longer term! In this position, you'd be working closely with the service planning team who are responsible for managing and organising engineers and projects across the country and supporting them as a dedicated administrator. Your role isn't to speak with engineers/customers though, this would very much be back-office support and supporting with administration to help free up the team to spend more time coordinating and liaising with their contacts. Ideally, we need someone that has used SAP - But usage of Oracle or similar CRM/ERP systems would be hugely beneficial too. This role would be working Monday to Friday, and you can choose to work either 8am to 4pm or 9am to 5pm, with a 45-minute lunch break and early finish Friday's. As such, you'd be working a 36-hour week, weekly pay as it's temporary and an hourly rate of 13 to 14 per hour DOE + holiday pay. We're looking at completing interviews during December and then getting started asap in January in this role. To give you an idea of what you'll be supporting on: Work closely with Account Managers to prepare accurate quotations, ensuring timely submission, proactive follow up on order statuses, delivery timelines, and alignment with customer needs and agreements. Oversee the creation and processing of sales orders and invoices, ensuring compliance with company standards. Coordinate internally and externally where necessary to ensure accurate order fulfilment and resolve any logistical challenges. Support with stock management, including inventory checks and back office administrative tasks. What do we need from you: Some form of experience working with SAP, Oracle or similar systems would be ideal. Prior experience working in administration focussed roles, possibly even used to temp work, would be a huge benefit. Local to Hemel Hempstead or easily able to get to the Maylands area regularly is a must have. We are actively recruiting for this role now and looking to interview and find the right person to offer and start asap, please don't hesitate to apply and also call in and speak with Bobby Collins about this role. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Sewell Wallis is recruiting for a global firm in the heart of Sheffield, South Yorkshire, who are looking for an experienced Facilities Assistant. This business operates in 40+ countries and has well over 50 offices worldwide. Due to expansion, they are looking for an experienced Facilities Assistant who will support the firm's operations by handling a range of duties related to admin and office maintenance. The ideal candidate will have previous experience as a Facilities Assistant who has previous maintenance experience. What will you be doing? Contribute to the provision of a high-quality service and environment for both clients and visitors Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised Build awareness of service delivery targets via SLA and KPI's Liaise with contractors carrying out works, understand the task and monitor progress A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider Become familiar with the emergency evacuation procedure and contribute to annual drills Keep updated on HSE legislation and policies Work with the Client Services team on meeting room setups, understanding capacity and styles available Carry out daily AV checks in meeting rooms Greet internal and external visitors as required Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures. What skills are we looking for? Good communication skills Good practical aptitude, matched with enthusiasm and a desire to solve problems Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions A team player Customer Service oriented with a 'can-do' attitude A basic understanding of all Microsoft applications is desirable Ability to work on own initiative with a proactive attitude while maintaining standards under pressure Well organised, able to plan and prioritise work, with strong attention to detail The ability to listen, question and interpret information to understand requirements Problem-solving skills and the ability to suggest and deliver creative/innovative solutions Excellent verbal and written communication skills Able to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required Flexibility to support outside usual hours if required What's on offer? Competitive basic salary (reviewed annually) Generous bonus scheme Up to 25 days holiday (rising to 28 days with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Apply below, or for more information, contact Lewis Walker. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Jan 01, 2026
Full time
Sewell Wallis is recruiting for a global firm in the heart of Sheffield, South Yorkshire, who are looking for an experienced Facilities Assistant. This business operates in 40+ countries and has well over 50 offices worldwide. Due to expansion, they are looking for an experienced Facilities Assistant who will support the firm's operations by handling a range of duties related to admin and office maintenance. The ideal candidate will have previous experience as a Facilities Assistant who has previous maintenance experience. What will you be doing? Contribute to the provision of a high-quality service and environment for both clients and visitors Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised Build awareness of service delivery targets via SLA and KPI's Liaise with contractors carrying out works, understand the task and monitor progress A variety of basic maintenance and fabric tasks, e.g. desk moves, recording tap temperatures and low usage outlet flushing Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to the team and raising jobs with the FM provider Become familiar with the emergency evacuation procedure and contribute to annual drills Keep updated on HSE legislation and policies Work with the Client Services team on meeting room setups, understanding capacity and styles available Carry out daily AV checks in meeting rooms Greet internal and external visitors as required Adhere to security procedures for visitors and clients, including access passes. Record and track these to uphold security procedures. What skills are we looking for? Good communication skills Good practical aptitude, matched with enthusiasm and a desire to solve problems Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions A team player Customer Service oriented with a 'can-do' attitude A basic understanding of all Microsoft applications is desirable Ability to work on own initiative with a proactive attitude while maintaining standards under pressure Well organised, able to plan and prioritise work, with strong attention to detail The ability to listen, question and interpret information to understand requirements Problem-solving skills and the ability to suggest and deliver creative/innovative solutions Excellent verbal and written communication skills Able to build strong relationships with key stakeholders, e.g. landlord, contractors, internal staff, and other Facilities teams when required Flexibility to support outside usual hours if required What's on offer? Competitive basic salary (reviewed annually) Generous bonus scheme Up to 25 days holiday (rising to 28 days with service) Holiday exchange scheme Private medical insurance Enhanced parental leave Apply below, or for more information, contact Lewis Walker. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
FM Administrator Permanent Mid Kent c.£27,000 Remote working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft Excel Working knowledge of CAFM Systems (preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria, please apply online now this role won t be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking?
Jan 01, 2026
Full time
FM Administrator Permanent Mid Kent c.£27,000 Remote working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft Excel Working knowledge of CAFM Systems (preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria, please apply online now this role won t be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking?