Customer Service Recruitment Administrator

Customer Service Recruitment Administrator

Job Summary

We are looking for a confident and organised Customer Service Recruitment Administrator to support the recruitment process by actively calling, sourcing, and engaging candidates. This role plays a key part in delivering an excellent candidate experience while supporting recruiters in a fast-paced environment.

Key Responsibilities

• Make high-volume outbound calls to candidates to discuss vacancies, availability, and suitability

• Act as the first point of contact for candidates via phone, email, and messaging platforms

• Proactively source candidates using job boards, internal databases, and social media

• Screen CVs and conduct initial candidate conversations

• Book interviews and coordinate interview schedules

• Follow up with candidates after calls and interviews to gather feedback

• Maintain accurate and up-to-date candidate records on the recruitment system

• Respond to candidate queries in a professional and timely manner

• Provide administrative support to the recruitment team throughout the hiring process

• Ensure compliance with data protection and recruitment procedures

Skills and Experience

• Strong customer service and communication skills

• Confident, professional telephone manner with experience in outbound calling

• Ability to build rapport quickly and engage candidates over the phone

• Good organisational and multitasking skills

• Comfortable using recruitment systems and basic IT tools

• High attention to detail and discretion with confidential information

• Previous experience in customer service, call handling, recruitment, or administration is desirable

Personal Attributes

• Friendly, approachable, and professional

• Resilient and comfortable with regular and high-volume calling

• Self-motivated and target-driven

• Positive team player with a proactive attitude

• Adaptable and eager to learn

What We Offer

• Full training and ongoing support

• A collaborative and supportive team environment

• Opportunities for career progression within recruitment

• Competitive salary and benefits