The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence. Client Details The employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients. Description The key responsibilities of a Customer Support Coordinator; Provide exceptional customer service and support to all clients via phone, email, and other communication channels. Process customer orders accurately and efficiently, ensuring timely delivery. Assist the sales team by preparing quotes, managing enquiries, and following up on leads. Maintain and update customer records in the CRM system. Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues. Monitor and report on key performance metrics related to sales and customer support activities. Identify opportunities to improve customer satisfaction and promote additional products or services. Support administrative tasks related to the Customer Service department as required. Profile A successful Customer Support Coordinator should have: Experience in customer service Excellent communication skills, both written and verbal. Proficiency in using CRM systems and other relevant software tools. Strong organisational and multitasking abilities. A proactive approach to problem-solving and an eye for detail. The ability to work effectively both independently and within a team. A commitment to delivering outstanding customer service. Job Offer Competitive salary ranging from 25,000 to 26,000 per annum. Opportunities for professional growth and career development. A supportive and collaborative work environment in Steyning. This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!
Jan 08, 2026
Full time
The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence. Client Details The employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients. Description The key responsibilities of a Customer Support Coordinator; Provide exceptional customer service and support to all clients via phone, email, and other communication channels. Process customer orders accurately and efficiently, ensuring timely delivery. Assist the sales team by preparing quotes, managing enquiries, and following up on leads. Maintain and update customer records in the CRM system. Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues. Monitor and report on key performance metrics related to sales and customer support activities. Identify opportunities to improve customer satisfaction and promote additional products or services. Support administrative tasks related to the Customer Service department as required. Profile A successful Customer Support Coordinator should have: Experience in customer service Excellent communication skills, both written and verbal. Proficiency in using CRM systems and other relevant software tools. Strong organisational and multitasking abilities. A proactive approach to problem-solving and an eye for detail. The ability to work effectively both independently and within a team. A commitment to delivering outstanding customer service. Job Offer Competitive salary ranging from 25,000 to 26,000 per annum. Opportunities for professional growth and career development. A supportive and collaborative work environment in Steyning. This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now!
Publishing Coordinator We are seeking a Publishing Coordinator to support a client -for Jan until the end of March - Hybrid 1 day in a week in the office 4 from home; salary £35,640- £20-22an hour Who will you be working for? Our client is a reputable not for profit media group located in Central London. Hybrid working What will you be doing? To process and document content to the video ingest pipeline for clients latest archive digital product To add and re-purpose additional content to the platform which already numbers over 13,000 videos. To work closely with Curatorial, Replay and Digital teams to carry out a range of activities to ensure the timely publication of high-quality new content to the platform . Curatorial To prepare, process and ingest video files for the clients Replay platform, performing all necessary trimming, concatenation and simple contrast and colour correction in consultation with curatorial colleagues. To perform quality assessment for all selected titles, alerting curatorial colleagues where action may be necessary. To ensure apply appropriate content and trigger warnings, following agreed guidelines and established practice to safeguard audiences. To coordinate actions prompted by any feedback received by users. To research and update metadata on selected works. Project Coordination To maintain reporting data on selection, ingest and publication of new content for Replay. To be a good team player, actively participate in team meetings, events and induction of new team members. To contribute to reporting and meetings as and when required. Data and Digital Preservation Edit Axiell collections and add/amend data such as groupings and descriptive metadata (synopses, contextualisation s, titles, dates, contributors, genre, subjects and including trigger and content warnings) Set up downloads from the preservation tape libraries including adding files to folder for upload to Replay Technology and Digital Transformation Team (Live Services) Coordinating with Data and Digital preservation team for regular or ad hoc downloads of content from the digital preservation infrastructure (DPI) Tracking DPI downloads and reporting any exceptions to Data and Digital Preservation Manager Quality assurance of content according to agreed thresholds for sound and video quality About You Good general knowledge of British moving image history and familiarity with UK film and TV industries. Knowledge of (or ability to learn to use) documentation, content management and publication platforms for moving image streaming. Demonstrable knowledge of cataloguing standards. Knowledge of the use of automated archive systems, spreadsheets and information databases for documentation and collections management, utilising established international standards. Practicable application of Microsoft Office (Word, Excel, Outlook)
Jan 07, 2026
Seasonal
Publishing Coordinator We are seeking a Publishing Coordinator to support a client -for Jan until the end of March - Hybrid 1 day in a week in the office 4 from home; salary £35,640- £20-22an hour Who will you be working for? Our client is a reputable not for profit media group located in Central London. Hybrid working What will you be doing? To process and document content to the video ingest pipeline for clients latest archive digital product To add and re-purpose additional content to the platform which already numbers over 13,000 videos. To work closely with Curatorial, Replay and Digital teams to carry out a range of activities to ensure the timely publication of high-quality new content to the platform . Curatorial To prepare, process and ingest video files for the clients Replay platform, performing all necessary trimming, concatenation and simple contrast and colour correction in consultation with curatorial colleagues. To perform quality assessment for all selected titles, alerting curatorial colleagues where action may be necessary. To ensure apply appropriate content and trigger warnings, following agreed guidelines and established practice to safeguard audiences. To coordinate actions prompted by any feedback received by users. To research and update metadata on selected works. Project Coordination To maintain reporting data on selection, ingest and publication of new content for Replay. To be a good team player, actively participate in team meetings, events and induction of new team members. To contribute to reporting and meetings as and when required. Data and Digital Preservation Edit Axiell collections and add/amend data such as groupings and descriptive metadata (synopses, contextualisation s, titles, dates, contributors, genre, subjects and including trigger and content warnings) Set up downloads from the preservation tape libraries including adding files to folder for upload to Replay Technology and Digital Transformation Team (Live Services) Coordinating with Data and Digital preservation team for regular or ad hoc downloads of content from the digital preservation infrastructure (DPI) Tracking DPI downloads and reporting any exceptions to Data and Digital Preservation Manager Quality assurance of content according to agreed thresholds for sound and video quality About You Good general knowledge of British moving image history and familiarity with UK film and TV industries. Knowledge of (or ability to learn to use) documentation, content management and publication platforms for moving image streaming. Demonstrable knowledge of cataloguing standards. Knowledge of the use of automated archive systems, spreadsheets and information databases for documentation and collections management, utilising established international standards. Practicable application of Microsoft Office (Word, Excel, Outlook)
Highland Third Sector Interface
Inverness, Highland
Hours: Minimum 14 hours Salary: £13.95 ph Responsible to: Café co-ordinator Based: Café 1668, Church Street Inverness About the Café: Cafe 1668 is a social business, meaning that we work on returning a community benefit in our activities and through any funds raised through our trading click apply for full job details
Jan 07, 2026
Full time
Hours: Minimum 14 hours Salary: £13.95 ph Responsible to: Café co-ordinator Based: Café 1668, Church Street Inverness About the Café: Cafe 1668 is a social business, meaning that we work on returning a community benefit in our activities and through any funds raised through our trading click apply for full job details
Bradford and Airedale Citizens Advice and Law Centre
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service. Coordinating the advice service Manage the practicalities of the advice session and ensure adequate staffing and resources. Coordinating the advice sessions and making sure this runs smoothly Ensure all relevant policies and procedures are followed during the advice session Provide an appropriate level of support to the client services receptionist Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice. Identify and address any safeguarding issues by liaising with the client services manager Keep technical knowledge up to date and provide technical support to the client services receptionist Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best. Participate in recruitment and selection activities as delegated. Participate in the induction of new staff as delegated. Support the client services manager to develop and maintain standards of service delivery Maintain complaints procedures in accordance with Citizens Advice guidelines We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs. The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us. Closing Date: 9.00 am Monday 26th January 2026 Interviews: Tuesday 3rd February 2026
Jan 07, 2026
Full time
Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service. Coordinating the advice service Manage the practicalities of the advice session and ensure adequate staffing and resources. Coordinating the advice sessions and making sure this runs smoothly Ensure all relevant policies and procedures are followed during the advice session Provide an appropriate level of support to the client services receptionist Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice. Identify and address any safeguarding issues by liaising with the client services manager Keep technical knowledge up to date and provide technical support to the client services receptionist Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best. Participate in recruitment and selection activities as delegated. Participate in the induction of new staff as delegated. Support the client services manager to develop and maintain standards of service delivery Maintain complaints procedures in accordance with Citizens Advice guidelines We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs. The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us. Closing Date: 9.00 am Monday 26th January 2026 Interviews: Tuesday 3rd February 2026
We are looking for two Senior Facilitators and Coordinators to join our Sports Project. Salary : £36,190 per annum pro rata (£14,476 per annum for 2 days a week) Hours : Part-time (2 days/week, 15hrs/week) with potential to expand to 3 or 4 days Location : Remote (UK-based) with regular in-person deliveries across the UK, and primarily in London and the West Midlands Contract : 3-year fixed term contract starting March 2026, with possibility to extend if new funding is secured Reporting to : Sports Department Manager About Beyond Equality Beyond Equality works with men and boys towards gender equality, inclusive communities, healthier relationships and better mental wellbeing. We have a range of activities, centering on interactive workshops that have reached over 100,000 people in schools, universities, sports environments, workplaces and community organisations, as well as research and expert advice, external communications and professional development training. In everything we do, we prioritise compassion, mutual respect, and evidence-based practice. The Role(s) We are looking for two Senior Facilitators and Coordinators to join our Sports Project. You will deliver impactful workshops using Sport for Change (S4C) approaches within professional football academies, community foundations, youth centres and schools. You will contribute to the design and testing of new learning materials and piloting of new workshops. You will also be responsible for coordinating session logistics, maintaining stakeholder communications and ensuring data collection (Salesforce). Both roles will combine direct delivery and project coordination. However, each role will also have specialised responsibilities: Senior Facilitator and Coordinator - Events & Network Building: Focusing on social media, outreach and events. Senior Facilitator and Coordinator - Research & Learning: Focusing on focus groups, data collection and curriculum design. Please note that you only need to submit one application. We will discuss which role best suits you during the interview process. Our Ideal Candidate(s) We are looking for someone who has: Experience facilitating workshops with young men and adults; A strong interest in and an understanding of Sport for Change approaches; Strong organisational skills, to manage session logistics, data reporting and their own workload; A commitment to compassion, transparency and accountability. Equal Opportunities Beyond Equality strives to be an inclusive employer. We want to provide a working environment, and a recruitment and hiring process, that is welcoming, accessible and supportive for everybody - including and especially those who are marginalised in society. With this in mind, we ve worked to create an application and recruitment process that is as straightforward and transparent as possible. We welcome applicants with non-traditional educational backgrounds. If you are not sure whether you are qualified or experienced enough for a role, but you think you meet the person specification, we encourage you to apply anyway. We particularly welcome applications from people of colour, LGBTQ+ people, women, new or expectant parents/carers and disabled people. If there is anything else we can do to make the application and/or interview process more accessible for you, we want to hear about it, and will do our best to meet your requirements. We are a diverse organisation and we appreciate the value of lived experience. When our team members want to draw on their own lived experience to inform aspects of their work, we do our best to support them - but we ll never expect or require you to draw on your own experiences if you don t want to, or to do extra work on the basis of any aspect of your identity. Safeguarding Beyond Equality is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. Employment offers are subject to pre-employment checks including DBS, references, online checks and right to work. How to apply Closing Date: Wednesday 21st January at 23:59 To apply, please download the Job Pack PDF attached to this advert. It contains: The full details on the responsibilities and requirements for the roles, The link to our virtual Q&A session, The link to our Diversity Monitoring Form, The five application questions you'll need to submit via email with your CV. If you re unsure whether this role is for you, sign up for our virtual Q&A Session on Tuesday 13th January at 10:30am (link to sign up in Job Pack).
Jan 07, 2026
Full time
We are looking for two Senior Facilitators and Coordinators to join our Sports Project. Salary : £36,190 per annum pro rata (£14,476 per annum for 2 days a week) Hours : Part-time (2 days/week, 15hrs/week) with potential to expand to 3 or 4 days Location : Remote (UK-based) with regular in-person deliveries across the UK, and primarily in London and the West Midlands Contract : 3-year fixed term contract starting March 2026, with possibility to extend if new funding is secured Reporting to : Sports Department Manager About Beyond Equality Beyond Equality works with men and boys towards gender equality, inclusive communities, healthier relationships and better mental wellbeing. We have a range of activities, centering on interactive workshops that have reached over 100,000 people in schools, universities, sports environments, workplaces and community organisations, as well as research and expert advice, external communications and professional development training. In everything we do, we prioritise compassion, mutual respect, and evidence-based practice. The Role(s) We are looking for two Senior Facilitators and Coordinators to join our Sports Project. You will deliver impactful workshops using Sport for Change (S4C) approaches within professional football academies, community foundations, youth centres and schools. You will contribute to the design and testing of new learning materials and piloting of new workshops. You will also be responsible for coordinating session logistics, maintaining stakeholder communications and ensuring data collection (Salesforce). Both roles will combine direct delivery and project coordination. However, each role will also have specialised responsibilities: Senior Facilitator and Coordinator - Events & Network Building: Focusing on social media, outreach and events. Senior Facilitator and Coordinator - Research & Learning: Focusing on focus groups, data collection and curriculum design. Please note that you only need to submit one application. We will discuss which role best suits you during the interview process. Our Ideal Candidate(s) We are looking for someone who has: Experience facilitating workshops with young men and adults; A strong interest in and an understanding of Sport for Change approaches; Strong organisational skills, to manage session logistics, data reporting and their own workload; A commitment to compassion, transparency and accountability. Equal Opportunities Beyond Equality strives to be an inclusive employer. We want to provide a working environment, and a recruitment and hiring process, that is welcoming, accessible and supportive for everybody - including and especially those who are marginalised in society. With this in mind, we ve worked to create an application and recruitment process that is as straightforward and transparent as possible. We welcome applicants with non-traditional educational backgrounds. If you are not sure whether you are qualified or experienced enough for a role, but you think you meet the person specification, we encourage you to apply anyway. We particularly welcome applications from people of colour, LGBTQ+ people, women, new or expectant parents/carers and disabled people. If there is anything else we can do to make the application and/or interview process more accessible for you, we want to hear about it, and will do our best to meet your requirements. We are a diverse organisation and we appreciate the value of lived experience. When our team members want to draw on their own lived experience to inform aspects of their work, we do our best to support them - but we ll never expect or require you to draw on your own experiences if you don t want to, or to do extra work on the basis of any aspect of your identity. Safeguarding Beyond Equality is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. Employment offers are subject to pre-employment checks including DBS, references, online checks and right to work. How to apply Closing Date: Wednesday 21st January at 23:59 To apply, please download the Job Pack PDF attached to this advert. It contains: The full details on the responsibilities and requirements for the roles, The link to our virtual Q&A session, The link to our Diversity Monitoring Form, The five application questions you'll need to submit via email with your CV. If you re unsure whether this role is for you, sign up for our virtual Q&A Session on Tuesday 13th January at 10:30am (link to sign up in Job Pack).
Description Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our London office, so that we're able to interact and collaborate in person. About the Role We are seeking an enthusiastic and highly organised Project Manager to join the core team managing the governance and enablement projects for Engine by Starling, our global technology arm. This is a brilliant opportunity for a candidate with 1-3 years of project coordination or project management experience who is eager to build a career in technology governance, international compliance, and security delivery for a rapidly expanding fintech. Formal certifications are a bonus, but not required-we prioritise dedication, a willingness to learn, and an obsession with organisation. What You'll Do: Key Responsibilities Technology Certification Lifecycle: Provide essential support for the maintenance and expansion of key organisational technology certifications (e.g., SOC 2, ISO 27001). Own the process of tracking documentation, organising evidence, and scheduling vendor/auditor review meetings across multiple workstreams. Serve as a critical coordination point for internal technology teams (DevOps, Engineering) and assist in communications with external auditors and certification bodies. Global Mobility & Expansion: Act as the primary project coordinator for initiatives enabling Starling's technology (Engine) to launch in new international markets. Support the technical and compliance requirements for global mobility projects, ensuring seamless movement of technology infrastructure and key personnel across jurisdictions. Facilitate workshops and requirements gathering sessions focused on international regulatory alignment, working closely with local counsel, legal, and compliance teams. Develop, maintain, and report on basic project documentation, including timelines, dependencies, and risk logs related to cross-border technology deployment. Project Coordination & Support: Assist in the execution of multiple, concurrent projects, including internal governance and information security initiatives within the Engine technology division. Ensure all project documentation is properly organised, version-controlled, and stored appropriately for audit readiness. Support internal reporting and assurance activities, including preparing metrics, audit response documentation, and presentations for senior stakeholders. Requirements What You'll Bring: Qualifications & Skills Experience: 1-3 years of professional experience in a project coordination, project assistant, or junior project management role, preferably within a corporate or high-growth technology environment. Organisation: Exceptional organisational skills, meticulous attention to detail, and a structured approach to managing multiple competing, critical priorities. Communication: Strong written and verbal communication skills; comfortable scheduling, documenting, and confidently following up with various technical and non-technical stakeholders. Governance & Assurance Acumen: Exposure to or understanding of technology governance processes and a basic appreciation for the demands of achieving and maintaining corporate certifications (e.g., ISO, SOC). Project Delivery Exposure: Proven ability to assist in the execution of complex projects and track progress reliably against a set plan. Desired Attributes Global Mindset: Highly motivated to learn about international technology regulations, cross-jurisdictional compliance, and various market entry frameworks. Proactive: Takes immediate initiative to follow up on open items, preempts logistical needs, and owns the resolution of roadblocks without prompting. Team Player: Excellent interpersonal skills and the ability to collaborate effectively across diverse teams in Engineering, Compliance, Legal, and Risk. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with two of the team Second Interview: 1 hour with two of the team Final Interview: 45 minutes with two execs Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Jan 07, 2026
Full time
Description Starling Bank is the UK's first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present Engine by Starling. Engine by Starling is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our London office, so that we're able to interact and collaborate in person. About the Role We are seeking an enthusiastic and highly organised Project Manager to join the core team managing the governance and enablement projects for Engine by Starling, our global technology arm. This is a brilliant opportunity for a candidate with 1-3 years of project coordination or project management experience who is eager to build a career in technology governance, international compliance, and security delivery for a rapidly expanding fintech. Formal certifications are a bonus, but not required-we prioritise dedication, a willingness to learn, and an obsession with organisation. What You'll Do: Key Responsibilities Technology Certification Lifecycle: Provide essential support for the maintenance and expansion of key organisational technology certifications (e.g., SOC 2, ISO 27001). Own the process of tracking documentation, organising evidence, and scheduling vendor/auditor review meetings across multiple workstreams. Serve as a critical coordination point for internal technology teams (DevOps, Engineering) and assist in communications with external auditors and certification bodies. Global Mobility & Expansion: Act as the primary project coordinator for initiatives enabling Starling's technology (Engine) to launch in new international markets. Support the technical and compliance requirements for global mobility projects, ensuring seamless movement of technology infrastructure and key personnel across jurisdictions. Facilitate workshops and requirements gathering sessions focused on international regulatory alignment, working closely with local counsel, legal, and compliance teams. Develop, maintain, and report on basic project documentation, including timelines, dependencies, and risk logs related to cross-border technology deployment. Project Coordination & Support: Assist in the execution of multiple, concurrent projects, including internal governance and information security initiatives within the Engine technology division. Ensure all project documentation is properly organised, version-controlled, and stored appropriately for audit readiness. Support internal reporting and assurance activities, including preparing metrics, audit response documentation, and presentations for senior stakeholders. Requirements What You'll Bring: Qualifications & Skills Experience: 1-3 years of professional experience in a project coordination, project assistant, or junior project management role, preferably within a corporate or high-growth technology environment. Organisation: Exceptional organisational skills, meticulous attention to detail, and a structured approach to managing multiple competing, critical priorities. Communication: Strong written and verbal communication skills; comfortable scheduling, documenting, and confidently following up with various technical and non-technical stakeholders. Governance & Assurance Acumen: Exposure to or understanding of technology governance processes and a basic appreciation for the demands of achieving and maintaining corporate certifications (e.g., ISO, SOC). Project Delivery Exposure: Proven ability to assist in the execution of complex projects and track progress reliably against a set plan. Desired Attributes Global Mindset: Highly motivated to learn about international technology regulations, cross-jurisdictional compliance, and various market entry frameworks. Proactive: Takes immediate initiative to follow up on open items, preempts logistical needs, and owns the resolution of roadblocks without prompting. Team Player: Excellent interpersonal skills and the ability to collaborate effectively across diverse teams in Engineering, Compliance, Legal, and Risk. Interview Process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes with two of the team Second Interview: 1 hour with two of the team Final Interview: 45 minutes with two execs Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Bid & Operations Co-Ordinator Location : Telford / Midlands Salary : £35,000 per annum Hours : Monday Friday, 35 hours per week About Us CQS Solutions is a specialist provider of Quantity Surveying, Cost Management, and Project Management services across a wide range of construction and built-environment projects. We help clients improve cost certainty, increase productivity, and mitigate project risk through a professional, precise, and value-driven approach. The Role This role is a pivotal position at the center of our operations, and we are looking for our next Bid & Operations Coordinator to join our team and grow with us! The Bid & Operations Coordinator will support the business in managing day-to-day internal operations while playing a key role in identifying and securing new opportunities through tender support, market intelligence, and business development activities. What We Offer • Salary of £35,000 DOE • Company pension scheme • Health Care Scheme • Flexible working arrangements based on business need • Birthday leave day (an additional day off) • Support for professional development and CPD Key Responsibilities Bid & Tender Coordination • Monitor tender portals, planning applications, and local developments to identify relevant opportunities. • Manage the tender pipeline and deadlines using a structured bid database. • Support the preparation of tender submissions, proposals, quotes, and supporting documentation. • Assist with the collation of case studies, CVs, project information, and other bid library materials. • Contribute to bid writing, ensuring accuracy, clarity, and compliance. Operational & Administrative Support • Produce reports, presentations, spreadsheets, and project documentation for the management team. • Maintain document control and standardised templates in line with ISO 9001 Quality Management System. • Assist in rolling out and maintaining ISO 9001 procedures and supporting audits. • Manage customer queries, feedback collection, and follow-up communication to support continuous improvement. • Maintain a clean, organised operational workflow across both offices, supporting the wider team where required. Business Development & Client Engagement • Track local construction activity, market announcements, and planning portal updates to identify potential business opportunities. • Support networking activities including occasional attendance at local business events. • Maintain and update the CRM system, ensuring accurate client and project data • Build supportive relationships with clients and partners through proactive communication. General Responsibilities • Represent the company professionally at all times. • Contribute ideas for operational efficiency improvements and enhanced client experience. • Be flexible and prepared to support other areas of the business where required. Skills & Attributes Essential • Previous experience in administration, coordination, bidding, or similar roles. • Exceptional organisational skills; able to manage multiple deadlines simultaneously. • Strong written communication with excellent attention to detail. • Competent in Microsoft Office (Excel, PowerPoint, Word) and comfortable learning new systems. • Confident communicator with the ability to build strong working relationships. • Proactive, analytical, and able to work independently with minimal supervision. Desirable • Experience within construction, QS, engineering, or projects environment. • Familiarity with tender writing or bid coordination. • Understanding of ISO 9001 processes. • Full UK driving licence for occasional travel. Why This Role Matters This role directly supports business growth, operational excellence, and client engagement. As you build your knowledge of the QS industry and internal operations, you ll become a trusted coordinator helping shape bids, streamline systems, and contribute to the company s long-term success. Interested Apply today! We'd love to hear from you! No agencies please.
Jan 07, 2026
Full time
Bid & Operations Co-Ordinator Location : Telford / Midlands Salary : £35,000 per annum Hours : Monday Friday, 35 hours per week About Us CQS Solutions is a specialist provider of Quantity Surveying, Cost Management, and Project Management services across a wide range of construction and built-environment projects. We help clients improve cost certainty, increase productivity, and mitigate project risk through a professional, precise, and value-driven approach. The Role This role is a pivotal position at the center of our operations, and we are looking for our next Bid & Operations Coordinator to join our team and grow with us! The Bid & Operations Coordinator will support the business in managing day-to-day internal operations while playing a key role in identifying and securing new opportunities through tender support, market intelligence, and business development activities. What We Offer • Salary of £35,000 DOE • Company pension scheme • Health Care Scheme • Flexible working arrangements based on business need • Birthday leave day (an additional day off) • Support for professional development and CPD Key Responsibilities Bid & Tender Coordination • Monitor tender portals, planning applications, and local developments to identify relevant opportunities. • Manage the tender pipeline and deadlines using a structured bid database. • Support the preparation of tender submissions, proposals, quotes, and supporting documentation. • Assist with the collation of case studies, CVs, project information, and other bid library materials. • Contribute to bid writing, ensuring accuracy, clarity, and compliance. Operational & Administrative Support • Produce reports, presentations, spreadsheets, and project documentation for the management team. • Maintain document control and standardised templates in line with ISO 9001 Quality Management System. • Assist in rolling out and maintaining ISO 9001 procedures and supporting audits. • Manage customer queries, feedback collection, and follow-up communication to support continuous improvement. • Maintain a clean, organised operational workflow across both offices, supporting the wider team where required. Business Development & Client Engagement • Track local construction activity, market announcements, and planning portal updates to identify potential business opportunities. • Support networking activities including occasional attendance at local business events. • Maintain and update the CRM system, ensuring accurate client and project data • Build supportive relationships with clients and partners through proactive communication. General Responsibilities • Represent the company professionally at all times. • Contribute ideas for operational efficiency improvements and enhanced client experience. • Be flexible and prepared to support other areas of the business where required. Skills & Attributes Essential • Previous experience in administration, coordination, bidding, or similar roles. • Exceptional organisational skills; able to manage multiple deadlines simultaneously. • Strong written communication with excellent attention to detail. • Competent in Microsoft Office (Excel, PowerPoint, Word) and comfortable learning new systems. • Confident communicator with the ability to build strong working relationships. • Proactive, analytical, and able to work independently with minimal supervision. Desirable • Experience within construction, QS, engineering, or projects environment. • Familiarity with tender writing or bid coordination. • Understanding of ISO 9001 processes. • Full UK driving licence for occasional travel. Why This Role Matters This role directly supports business growth, operational excellence, and client engagement. As you build your knowledge of the QS industry and internal operations, you ll become a trusted coordinator helping shape bids, streamline systems, and contribute to the company s long-term success. Interested Apply today! We'd love to hear from you! No agencies please.
Your new company Working for part of the emergency services. Your new role Provide administrative support within the Division, where required by the Senior / Division Coordinator. Undertake all administrative requirements relating to purchasing activities, including chasing outstanding orders with stores and suppliers, arranging for new suppliers to be created by procurement and undertaking monthly checks to ascertain goods signed in. Process station claims and expenses, ensuring all claims are completed correctly, authorised, and submitted to payroll on time. Arrange and when required, take notes at any meetings in the absence of the Senior / Division Coordinator. Process annual leave requests / amendments for station personnel. What you'll need to succeed Experience of working in an admin role Proficient in the use of Microsoft packages Excellent organisational skills Experience of arranging and attending meetings What you'll get in return Initially 1 month but likely to be extended to 3 months. Staff parking DBS check is covered by the agency. 14.54 per hour Office-based, there may be some flexibility for hybrid after training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 07, 2026
Seasonal
Your new company Working for part of the emergency services. Your new role Provide administrative support within the Division, where required by the Senior / Division Coordinator. Undertake all administrative requirements relating to purchasing activities, including chasing outstanding orders with stores and suppliers, arranging for new suppliers to be created by procurement and undertaking monthly checks to ascertain goods signed in. Process station claims and expenses, ensuring all claims are completed correctly, authorised, and submitted to payroll on time. Arrange and when required, take notes at any meetings in the absence of the Senior / Division Coordinator. Process annual leave requests / amendments for station personnel. What you'll need to succeed Experience of working in an admin role Proficient in the use of Microsoft packages Excellent organisational skills Experience of arranging and attending meetings What you'll get in return Initially 1 month but likely to be extended to 3 months. Staff parking DBS check is covered by the agency. 14.54 per hour Office-based, there may be some flexibility for hybrid after training. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision. You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change. We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it. As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team. Key Duties and Responsibilities Leadership and strategy: Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid's organisational strategy Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid's position as a leader in the refugee rights, statelessness and legal aid sectors; Work collaboratively with others in the sector to promote and strengthen Asylum Aid's work, identify and establish potential partnerships, with the support of the Director of Legal Casework; Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework; Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact; Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group. Governance: Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority; Lead on the preparation and presentation of quarterly reports on Asylum Aid's activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee; Lead on the preparation of the Trustees' annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid's activities and impact. Management and Supervision: Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required; Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures; Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation; Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability; Ensure the team's well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working. Policy & Strategic Legal Work: Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid's experience and expertise to influence system change; Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work; Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work. Finance & Fundraising: Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases; Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors; Ensure that Legal Aid and other income is maximised, and targets are achieved. Other duties: Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator; Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid; Work outside normal office hours as required and travel in order to carry out the responsibilities of the post. To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. EQUITY, DIVERSITY AND INCLUSION Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in. We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation. We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK. We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources at which may help in preparing your job application. Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application. How to apply The first stage is to complete on our online application form on our website by 10am on 26 January 2026. The website form will ask you to: Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role. Upload your current CV . click apply for full job details
Jan 07, 2026
Full time
This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision. You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change. We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it. As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team. Key Duties and Responsibilities Leadership and strategy: Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid's organisational strategy Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid's position as a leader in the refugee rights, statelessness and legal aid sectors; Work collaboratively with others in the sector to promote and strengthen Asylum Aid's work, identify and establish potential partnerships, with the support of the Director of Legal Casework; Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework; Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact; Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group. Governance: Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority; Lead on the preparation and presentation of quarterly reports on Asylum Aid's activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee; Lead on the preparation of the Trustees' annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid's activities and impact. Management and Supervision: Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required; Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures; Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation; Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability; Ensure the team's well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working. Policy & Strategic Legal Work: Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid's experience and expertise to influence system change; Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work; Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work. Finance & Fundraising: Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases; Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors; Ensure that Legal Aid and other income is maximised, and targets are achieved. Other duties: Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator; Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid; Work outside normal office hours as required and travel in order to carry out the responsibilities of the post. To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. EQUITY, DIVERSITY AND INCLUSION Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in. We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation. We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK. We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources at which may help in preparing your job application. Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application. How to apply The first stage is to complete on our online application form on our website by 10am on 26 January 2026. The website form will ask you to: Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role. Upload your current CV . click apply for full job details
OCU Group are experiencing a significant amount of growth within our National Operations Centre. This has created an exciting opportunity for a NOC Team Leader to join our team in Leeds, Seacroft. The Team Leader is responsible for overseeing and managing the team of Response Coordinators. The purpose of the role is to ensure that the team meets performance targets, adheres to company policies, and delivers high-quality customer service. The role requires strong leadership, excellent communication skills, and a focus on meeting both individual and team objectives. Please be aware the working hours are: 07:00am - 15:00pm Reporting to: NOC Operations Manager Duties and Responsibilities Team Supervision Manage and lead a team of Response Coordinators. Monitor daily activities and performance to ensure that service levels are met. Conduct regular team meetings to discuss performance, provide updates, and share best practices. Work alongside the team completing Response Coordinator duties. Performance Management Track and evaluate team members' performance using key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates. Provide regular feedback, coaching, and development plans to improve agent performance. Conduct performance reviews and set individual goals. Training and Development Organise and deliver training sessions to new and existing team members. Ensure the team is up to date with any new procedures, products, or systems. Encourage continuous learning and improvement. Quality Assurance Monitor calls to ensure high standards of customer service are maintained. Address customer complaints and resolve escalations. Implement quality control processes and recommend improvements. Reporting and Analytics Compile and present reports on team performance, highlighting successes and areas for improvement. Use call centre software to track and analyse metrics such as call volume, waiting times, and resolution rates. Report findings to upper management and suggest changes to improve efficiency. Motivation and Morale Foster a positive work environment by motivating the team through incentives, recognition, and team-building activities. Address any issues related to staff morale and take appropriate actions to resolve conflicts. Encourage teamwork and collaboration among agents. Operational Efficiency Ensure staffing levels are adequate to handle call volumes and that resources are used efficiently. Manage shift schedules and allocate work based on call centre demands. Liaise with other departments to streamline operations and improve customer service processes. Skill and Experience Excellent communication skills, both verbal and written. Strong active listening skills and ability to empathise with customers. Ability to multi-task, prioritise, and manage time effectively. Proficiency in computer applications, including MS Office and CRM software. Previous experience in a call centre or customer service role. Ability to work under pressure and handle challenging situations calmly and effectively. Proven experience in leading and motivating teams. Commitment to delivering high levels of customer satisfaction. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle - it's the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do, apply now and help us shape the future together. If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Jan 07, 2026
Full time
OCU Group are experiencing a significant amount of growth within our National Operations Centre. This has created an exciting opportunity for a NOC Team Leader to join our team in Leeds, Seacroft. The Team Leader is responsible for overseeing and managing the team of Response Coordinators. The purpose of the role is to ensure that the team meets performance targets, adheres to company policies, and delivers high-quality customer service. The role requires strong leadership, excellent communication skills, and a focus on meeting both individual and team objectives. Please be aware the working hours are: 07:00am - 15:00pm Reporting to: NOC Operations Manager Duties and Responsibilities Team Supervision Manage and lead a team of Response Coordinators. Monitor daily activities and performance to ensure that service levels are met. Conduct regular team meetings to discuss performance, provide updates, and share best practices. Work alongside the team completing Response Coordinator duties. Performance Management Track and evaluate team members' performance using key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates. Provide regular feedback, coaching, and development plans to improve agent performance. Conduct performance reviews and set individual goals. Training and Development Organise and deliver training sessions to new and existing team members. Ensure the team is up to date with any new procedures, products, or systems. Encourage continuous learning and improvement. Quality Assurance Monitor calls to ensure high standards of customer service are maintained. Address customer complaints and resolve escalations. Implement quality control processes and recommend improvements. Reporting and Analytics Compile and present reports on team performance, highlighting successes and areas for improvement. Use call centre software to track and analyse metrics such as call volume, waiting times, and resolution rates. Report findings to upper management and suggest changes to improve efficiency. Motivation and Morale Foster a positive work environment by motivating the team through incentives, recognition, and team-building activities. Address any issues related to staff morale and take appropriate actions to resolve conflicts. Encourage teamwork and collaboration among agents. Operational Efficiency Ensure staffing levels are adequate to handle call volumes and that resources are used efficiently. Manage shift schedules and allocate work based on call centre demands. Liaise with other departments to streamline operations and improve customer service processes. Skill and Experience Excellent communication skills, both verbal and written. Strong active listening skills and ability to empathise with customers. Ability to multi-task, prioritise, and manage time effectively. Proficiency in computer applications, including MS Office and CRM software. Previous experience in a call centre or customer service role. Ability to work under pressure and handle challenging situations calmly and effectively. Proven experience in leading and motivating teams. Commitment to delivering high levels of customer satisfaction. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle - it's the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do, apply now and help us shape the future together. If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Compliance Coordinator (Building safety) Salary £36,000 Location Manchester - Agile Full Time, Permanent Closing Date: 4th January Interview Date: 15th January Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have a new exciting position available for a Building Safety Coordinator where you will play a key role in supporting the delivery of Building Safety across One Manchester s (OM) portfolio of Higher-Risk Buildings (HRB s) and other in-scope buildings. Working as part of the Building Safety Team you will ensure the effective coordination of key building safety activities required to meet our statutory obligations including safety processes, responding to operational needs and supporting compliance with statutory and regulatory requirements. This is a dynamic and varied role that requires awareness of building safety risk management, flexibility, strong organisation skills and a customer focused approach. What we are looking for: Ideally worked in the Social Housing sector preferably within a compliance, health and safety or asset management function Demonstratable experience of the requirements of Building Safety with exposure to fire safety compliance, building construction and health and safety Knowledge of UK building / fire safety legislation Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint) and comfortable learning and developing new systems i.e. C365, RiskFlag or similar. Strong written and verbal communication skills and excellent attention to detail Proactive, self-motivated and able to take initiative Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Jan 07, 2026
Full time
Compliance Coordinator (Building safety) Salary £36,000 Location Manchester - Agile Full Time, Permanent Closing Date: 4th January Interview Date: 15th January Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have a new exciting position available for a Building Safety Coordinator where you will play a key role in supporting the delivery of Building Safety across One Manchester s (OM) portfolio of Higher-Risk Buildings (HRB s) and other in-scope buildings. Working as part of the Building Safety Team you will ensure the effective coordination of key building safety activities required to meet our statutory obligations including safety processes, responding to operational needs and supporting compliance with statutory and regulatory requirements. This is a dynamic and varied role that requires awareness of building safety risk management, flexibility, strong organisation skills and a customer focused approach. What we are looking for: Ideally worked in the Social Housing sector preferably within a compliance, health and safety or asset management function Demonstratable experience of the requirements of Building Safety with exposure to fire safety compliance, building construction and health and safety Knowledge of UK building / fire safety legislation Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint) and comfortable learning and developing new systems i.e. C365, RiskFlag or similar. Strong written and verbal communication skills and excellent attention to detail Proactive, self-motivated and able to take initiative Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Postdoctoral Research Associate in Mathematics We are currently inviting applications for a Postdoctoral Research Associate to work with Professors Jon Keating and Louis-Pierre Arguin at the Mathematical Institute, University of Oxford. This is a 3-year, fixed-term position, funded by a research grant from the UK Engineering and Physical Sciences Research Council. The starting date of this position is flexible with an earliest start date of 1 June 2026. We particularly welcome applications from individuals who are able to start between 1 June 2026 and 1 September 2026. The successful candidate will be part of a research group with responsibility for carrying out research exploring connections between probability and number theory, as part of the EPSRC grant "Extreme Values of Complex Systems: Random matrices and L-functions". Candidates with broad interests in random matrix theory, analytic number theory, probability or statistical physics are strongly encouraged to apply. They will be expected to conduct research which falls within the remit of this large-scale project and will have the opportunity to do so in several ways including independently, collaboratively with other members of the group and other research groups at Oxford and/or with other mathematicians internationally. They will contribute to the activities of the wider Random Matrix Theory research group and write up the results of their work, either singly or with co-authors, for publication in refereed journals and proceedings. There will be opportunities to contribute a small amount of teaching to the department, of at most three hours a week during the academic terms. You will have, or be close to completing, a PhD in mathematics or a related discipline, and possess sufficient specialist knowledge in either random matrix theory, analytic number theory or probability to work within established research programmes. Excellent communication skills are essential, including the ability to write for publication, present research proposals and results, and represent the research group at meetings. We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award. We welcome informal enquiries to the Recruitment Coordinator (email: ), quoting vacancy reference 182497. Applicants will be selected for interview purely based on their ability to satisfy the selection criteria as outlined in full in the job description. You will be required to upload a statement setting out how you meet the selection criteria, a curriculum vitae including full list of publications, a statement of research interests, and the contact details of three referees as part of your online application. (NOTE: Applicants are responsible for contacting their referees and making sure that their letters are received by the closing date). Applications for this vacancy are to be made online. To apply for this vacancy and for further information, including a job description and selection criteria, please click on the link below: Only applications received before 12.00 noon UK time on Monday, 1 December 2025 can be considered. Interviews are anticipated to take place in the week commencing 08 December 2025.
Jan 07, 2026
Full time
Postdoctoral Research Associate in Mathematics We are currently inviting applications for a Postdoctoral Research Associate to work with Professors Jon Keating and Louis-Pierre Arguin at the Mathematical Institute, University of Oxford. This is a 3-year, fixed-term position, funded by a research grant from the UK Engineering and Physical Sciences Research Council. The starting date of this position is flexible with an earliest start date of 1 June 2026. We particularly welcome applications from individuals who are able to start between 1 June 2026 and 1 September 2026. The successful candidate will be part of a research group with responsibility for carrying out research exploring connections between probability and number theory, as part of the EPSRC grant "Extreme Values of Complex Systems: Random matrices and L-functions". Candidates with broad interests in random matrix theory, analytic number theory, probability or statistical physics are strongly encouraged to apply. They will be expected to conduct research which falls within the remit of this large-scale project and will have the opportunity to do so in several ways including independently, collaboratively with other members of the group and other research groups at Oxford and/or with other mathematicians internationally. They will contribute to the activities of the wider Random Matrix Theory research group and write up the results of their work, either singly or with co-authors, for publication in refereed journals and proceedings. There will be opportunities to contribute a small amount of teaching to the department, of at most three hours a week during the academic terms. You will have, or be close to completing, a PhD in mathematics or a related discipline, and possess sufficient specialist knowledge in either random matrix theory, analytic number theory or probability to work within established research programmes. Excellent communication skills are essential, including the ability to write for publication, present research proposals and results, and represent the research group at meetings. We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award. We welcome informal enquiries to the Recruitment Coordinator (email: ), quoting vacancy reference 182497. Applicants will be selected for interview purely based on their ability to satisfy the selection criteria as outlined in full in the job description. You will be required to upload a statement setting out how you meet the selection criteria, a curriculum vitae including full list of publications, a statement of research interests, and the contact details of three referees as part of your online application. (NOTE: Applicants are responsible for contacting their referees and making sure that their letters are received by the closing date). Applications for this vacancy are to be made online. To apply for this vacancy and for further information, including a job description and selection criteria, please click on the link below: Only applications received before 12.00 noon UK time on Monday, 1 December 2025 can be considered. Interviews are anticipated to take place in the week commencing 08 December 2025.
About The Role: We are working on a great opportunity with our client, a growing and collaborative small design led studio at the forefront of sustainable procurement and supply. As they continue to grow, they're looking for a Sales Coordinator to support their operations and procurement teams. In this role, you'll play a vital role in maintaining exceptional client service standards and ensuring accurate, timely coordination of sales activities within our client's systems. Working closely with the Account Management team, you'll handle quotations, manage client communications, and support the sales cycle end to end. This is a fantastic opportunity for someone with strong administrative or sales support experience (or a bright starter with the right mindset) who thrives in a fast-paced, client-focused environment and has a passion for sustainable design. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, flexible/hybrid working, enhanced annual leave, and more. Key Responsibilities: Support the sales team with day-to-day admin, pricing, and supplier coordination Manage and update product libraries, pricing information, and client records via internal software Build and send quotations in collaboration with the Account Management team Coordinate samples and manage the sample library Respond to client inquiries and help prepare client presentations Handle supplier communications to secure project pricing and register new jobs Assist with FF&E product sourcing Answer incoming calls and support new business inquiries with professionalism Contribute to internal improvement initiatives and sustainability goals Key Skills/Requirements: Strong written and verbal communication skills Highly organised with great attention to detail Strong experience with Microsoft Office and internal software Calm under pressure with a proactive, flexible mindset A genuine interest in the design and furniture industry To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Jan 07, 2026
Full time
About The Role: We are working on a great opportunity with our client, a growing and collaborative small design led studio at the forefront of sustainable procurement and supply. As they continue to grow, they're looking for a Sales Coordinator to support their operations and procurement teams. In this role, you'll play a vital role in maintaining exceptional client service standards and ensuring accurate, timely coordination of sales activities within our client's systems. Working closely with the Account Management team, you'll handle quotations, manage client communications, and support the sales cycle end to end. This is a fantastic opportunity for someone with strong administrative or sales support experience (or a bright starter with the right mindset) who thrives in a fast-paced, client-focused environment and has a passion for sustainable design. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, flexible/hybrid working, enhanced annual leave, and more. Key Responsibilities: Support the sales team with day-to-day admin, pricing, and supplier coordination Manage and update product libraries, pricing information, and client records via internal software Build and send quotations in collaboration with the Account Management team Coordinate samples and manage the sample library Respond to client inquiries and help prepare client presentations Handle supplier communications to secure project pricing and register new jobs Assist with FF&E product sourcing Answer incoming calls and support new business inquiries with professionalism Contribute to internal improvement initiatives and sustainability goals Key Skills/Requirements: Strong written and verbal communication skills Highly organised with great attention to detail Strong experience with Microsoft Office and internal software Calm under pressure with a proactive, flexible mindset A genuine interest in the design and furniture industry To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. This role offers a unique opportunity to help shape how we work with and alongside local communities at three of our much-loved places: Basildon Park, Greys Court, and Nuffield Place. What it's like to work here Working in a team of two with the Community, Participation & Volunteering coordinator , you'll report into the General Manager. The Thames Valley is a major tourist destination, with historic houses, parks and gardens, cycling, walking and boating on the river. It's a beautiful area in which to live and work, with numerous small villages and towns in the countryside, yet good transport links to London by train and close to the east-west M4 motorway. The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visitors coming to the National Trust properties in this area. Basildon Park is just 12 miles from Greys Court, with nearby Nuffield Place - the third in the group, forming a close triangle of properties spilling out north across the valley. What you'll be doing You'll lead a community-first approach-ensuring that local voices, experiences, and ideas guide our decisions and influence what happens at each property. You'll design inclusive and flexible volunteering opportunities, both on-site and remotely, that reflect the diverse lifestyles and interests of the people around us. You'll also support and co-create ways for individuals, groups, and partners to share their time, skills, and creativity-whether through community-led projects or collaborative activities. This is a key role in helping us become more welcoming, relevant, and responsive to the communities we serve. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role Who we're looking for We'd love to hear from you if you have: Ability to use strategic outcomes and audience data to set clear priorities and make informed decisions Experience in leading inclusive and flexible volunteering and community participation initiatives, especially those that empower underrepresented groups A track record of building and managing strategic partnerships across public, private, and charitable sectors Deep knowledge and practical application of participatory methods in various contexts Ability to coach managers and teams through change Demonstrated success in developing and implementing innovative, inclusive volunteering models that align with strategic outcomes and deliver measurable public benefit Ability to use empathy, openness, and cultural awareness to build trusted relationships with diverse stakeholders, including volunteers, partners, and community groups Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Ability to understand and respond to community needs by building relationships and using data to guide decisions. Experience creating opportunities for diverse groups to get involved, ensuring volunteering is accessible and meaningful. Knowledge of setting clear priorities using audience insight and lead change across teams to improve public benefit Ability to develop and manage partnerships that support shared goals and increase capacity for community impact. Ability to influence, coach, and build trust with internal teams and external stakeholders. Experience in using research and analytics to identify trends, motivations, and barriers to participation. Ability to evaluate impact regularly and share learning to strengthen practices across the Trust and beyond. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Jan 07, 2026
Full time
Important notice In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. This role offers a unique opportunity to help shape how we work with and alongside local communities at three of our much-loved places: Basildon Park, Greys Court, and Nuffield Place. What it's like to work here Working in a team of two with the Community, Participation & Volunteering coordinator , you'll report into the General Manager. The Thames Valley is a major tourist destination, with historic houses, parks and gardens, cycling, walking and boating on the river. It's a beautiful area in which to live and work, with numerous small villages and towns in the countryside, yet good transport links to London by train and close to the east-west M4 motorway. The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visitors coming to the National Trust properties in this area. Basildon Park is just 12 miles from Greys Court, with nearby Nuffield Place - the third in the group, forming a close triangle of properties spilling out north across the valley. What you'll be doing You'll lead a community-first approach-ensuring that local voices, experiences, and ideas guide our decisions and influence what happens at each property. You'll design inclusive and flexible volunteering opportunities, both on-site and remotely, that reflect the diverse lifestyles and interests of the people around us. You'll also support and co-create ways for individuals, groups, and partners to share their time, skills, and creativity-whether through community-led projects or collaborative activities. This is a key role in helping us become more welcoming, relevant, and responsive to the communities we serve. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role Who we're looking for We'd love to hear from you if you have: Ability to use strategic outcomes and audience data to set clear priorities and make informed decisions Experience in leading inclusive and flexible volunteering and community participation initiatives, especially those that empower underrepresented groups A track record of building and managing strategic partnerships across public, private, and charitable sectors Deep knowledge and practical application of participatory methods in various contexts Ability to coach managers and teams through change Demonstrated success in developing and implementing innovative, inclusive volunteering models that align with strategic outcomes and deliver measurable public benefit Ability to use empathy, openness, and cultural awareness to build trusted relationships with diverse stakeholders, including volunteers, partners, and community groups Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Ability to understand and respond to community needs by building relationships and using data to guide decisions. Experience creating opportunities for diverse groups to get involved, ensuring volunteering is accessible and meaningful. Knowledge of setting clear priorities using audience insight and lead change across teams to improve public benefit Ability to develop and manage partnerships that support shared goals and increase capacity for community impact. Ability to influence, coach, and build trust with internal teams and external stakeholders. Experience in using research and analytics to identify trends, motivations, and barriers to participation. Ability to evaluate impact regularly and share learning to strengthen practices across the Trust and beyond. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
People First Team Japan/ピプルファストチムジャパン
City, London
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Your New Job Title: Mandarin Speaking Senior Associate Mortgage The Skills You'll Need: Mandarin to native level, Mortgage related experience, CeMAP qualified is preferred. Your New Salary: Depending on experience. Location: Glasgow Office Based Perm Start: ASAP Working hours: 35 hours To be successful in this role our client has said it is essential that candidates: have Mandarin to native level have Mortgage related experience are happy to work in Glasgow What You'll be Doing: Be responsible for customer inquiries Implement customer contact strategy Identify potential opportunities of sales and implement marketing strategies Develop long term relationships with customers Assist in on-going CDD review Conduct and maintain KYC compliance requirements Update and maintain accurate client/credit files Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements Provide excellent customer service Process new accounts and mortgage applications, closure of accounts, change of customers' information Maintain customer relationship and cross-selling relevant products and services Promote the Bank's products in the target local business and commercial markets Support with MI reporting and KPI tracking related work Ensure all activities meet the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times Support with system testing and maintenance Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD) The Skills You'll Need to Succeed: Degree educated in Finance, Economics or Accounting CeMAP Qualification is required Experience in Marketing or Banking is preferred Knowledge of Retail Banking Products and processes is preferred Commercial awareness Good problem solving skills Good analytical skills Attention to details Highly organised Proficient in MS Office (Word, Excel and PowerPoint) Team player Excellent English and Mandarin communication skills We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Jan 07, 2026
Full time
Please follow us on WeChat to see all our Cantonese and Mandarin jobs, interview tips and London news. Your New Job Title: Mandarin Speaking Senior Associate Mortgage The Skills You'll Need: Mandarin to native level, Mortgage related experience, CeMAP qualified is preferred. Your New Salary: Depending on experience. Location: Glasgow Office Based Perm Start: ASAP Working hours: 35 hours To be successful in this role our client has said it is essential that candidates: have Mandarin to native level have Mortgage related experience are happy to work in Glasgow What You'll be Doing: Be responsible for customer inquiries Implement customer contact strategy Identify potential opportunities of sales and implement marketing strategies Develop long term relationships with customers Assist in on-going CDD review Conduct and maintain KYC compliance requirements Update and maintain accurate client/credit files Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements Provide excellent customer service Process new accounts and mortgage applications, closure of accounts, change of customers' information Maintain customer relationship and cross-selling relevant products and services Promote the Bank's products in the target local business and commercial markets Support with MI reporting and KPI tracking related work Ensure all activities meet the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times Support with system testing and maintenance Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD) The Skills You'll Need to Succeed: Degree educated in Finance, Economics or Accounting CeMAP Qualification is required Experience in Marketing or Banking is preferred Knowledge of Retail Banking Products and processes is preferred Commercial awareness Good problem solving skills Good analytical skills Attention to details Highly organised Proficient in MS Office (Word, Excel and PowerPoint) Team player Excellent English and Mandarin communication skills We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.
Building Administrator and Operations Support Location: Abbey Wood / Greenwich (London SE2) Salary: 27,248 p/rata + benefits package Duration: 9mth Fixed Term Contract If you're a true allrounder, looking for a role with lots of different elements to it, this could be the perfect position for you. Our client has an opportunity for someone to join them on a 9-mth fixed term contract based at their Thistlebrook office. You'll be the point of contact and coordinator for their Field Operations Manager, and it'll call for a mixture of support and clerical services, to ensure that all administration tasks are managed from the office to ensure that deadlines are met across commercial, contractual, HR, Transport and H&S areas. You'll be organising all activities for site jobs to be completed on time and within agreed terms, as well as recording and keeping track of all the figures to ensure that payment, invoices, timesheets, PO's and VO's are forwarded to accounts team. Maintaining H&S activities and reports will also be part of this role. There will also be a chance to get involved in recruitment process for new starters and subbies including IT & Vehicle requests/inspections before allocating. You'll need: To be happy to communicate with internal and external contacts on a daily basis - verbally and in follow up written communication To take pride in your abilities to multi-task, coordinate and problem solve when needed. To be happy working on Microsoft Office - Excel, Word and Outlook, and be quick to pick up new systems, as they also have their own in-house database. Confidence in using your numerical skills for the accounts and reporting elements of the position. To be happy working in a busy and sometimes challenging role, remaining positive and contributing to the wider team and business. Ideally some experience of working in a construction / works / contractor environment, although training can be provided. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW1533
Jan 07, 2026
Contractor
Building Administrator and Operations Support Location: Abbey Wood / Greenwich (London SE2) Salary: 27,248 p/rata + benefits package Duration: 9mth Fixed Term Contract If you're a true allrounder, looking for a role with lots of different elements to it, this could be the perfect position for you. Our client has an opportunity for someone to join them on a 9-mth fixed term contract based at their Thistlebrook office. You'll be the point of contact and coordinator for their Field Operations Manager, and it'll call for a mixture of support and clerical services, to ensure that all administration tasks are managed from the office to ensure that deadlines are met across commercial, contractual, HR, Transport and H&S areas. You'll be organising all activities for site jobs to be completed on time and within agreed terms, as well as recording and keeping track of all the figures to ensure that payment, invoices, timesheets, PO's and VO's are forwarded to accounts team. Maintaining H&S activities and reports will also be part of this role. There will also be a chance to get involved in recruitment process for new starters and subbies including IT & Vehicle requests/inspections before allocating. You'll need: To be happy to communicate with internal and external contacts on a daily basis - verbally and in follow up written communication To take pride in your abilities to multi-task, coordinate and problem solve when needed. To be happy working on Microsoft Office - Excel, Word and Outlook, and be quick to pick up new systems, as they also have their own in-house database. Confidence in using your numerical skills for the accounts and reporting elements of the position. To be happy working in a busy and sometimes challenging role, remaining positive and contributing to the wider team and business. Ideally some experience of working in a construction / works / contractor environment, although training can be provided. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW1533
We're seeking a Personal Assistant within the membership team to provide high-level support to senior executives and ensure smooth coordination of member-related activities. Based in London, this permanent position is ideal for a highly organised individual keen to contribute to a purposeful organisation. Client Details Our client is a leading organisation in the music industry, dedicated to supporting creators and musicians. They play a pivotal role in shaping the future of music and fostering collaboration across the sector. Description Provide PA support to the Membership Team and President, including diary management, email handling, and travel arrangements Organise senior-level meetings and prepare agendas, presentations, and minutes Coordinate member-related advisory groups and working groups Manage confidential information and support special projects Build strong relationships across the organisation and with external stakeholders Support the implementation of new membership initiatives and strategies. Profile A successful Personal Assistant should have: Experience in the music industry or affiliated societies Strong organisational and diary management skills Excellent communication and interpersonal abilities Proficient in MS Office, SharePoint, and OneDrive Resilient, proactive, and able to work under pressure Attention to detail and ability to handle sensitive data professionally Job Offer Competitive salary between 45,000 and 50,000 per annum. Hybrid working model in a modern office space in central London Comprehensive healthcare, dental coverage, and life assurance (4x salary). Family-friendly policies 25 days annual leave excluding bank holidays If you are an organised and proactive individual with a passion for the Music Industry, we encourage you to apply for this exciting Personal Assistant & Membership Coordinator role in London.
Jan 07, 2026
Full time
We're seeking a Personal Assistant within the membership team to provide high-level support to senior executives and ensure smooth coordination of member-related activities. Based in London, this permanent position is ideal for a highly organised individual keen to contribute to a purposeful organisation. Client Details Our client is a leading organisation in the music industry, dedicated to supporting creators and musicians. They play a pivotal role in shaping the future of music and fostering collaboration across the sector. Description Provide PA support to the Membership Team and President, including diary management, email handling, and travel arrangements Organise senior-level meetings and prepare agendas, presentations, and minutes Coordinate member-related advisory groups and working groups Manage confidential information and support special projects Build strong relationships across the organisation and with external stakeholders Support the implementation of new membership initiatives and strategies. Profile A successful Personal Assistant should have: Experience in the music industry or affiliated societies Strong organisational and diary management skills Excellent communication and interpersonal abilities Proficient in MS Office, SharePoint, and OneDrive Resilient, proactive, and able to work under pressure Attention to detail and ability to handle sensitive data professionally Job Offer Competitive salary between 45,000 and 50,000 per annum. Hybrid working model in a modern office space in central London Comprehensive healthcare, dental coverage, and life assurance (4x salary). Family-friendly policies 25 days annual leave excluding bank holidays If you are an organised and proactive individual with a passion for the Music Industry, we encourage you to apply for this exciting Personal Assistant & Membership Coordinator role in London.
Youth Outreach Coordinator PETA seeks a driven, passionate animal rights activist to help bring our message animals are not ours to experiment on, eat, wear, or use for entertainment - to younger generations. This role centres on outreach - on the streets, at concerts, on university campuses, and in other public spaces. If you love connecting with others, engaging in conversations, and inspiring compassion in new audiences, this is the role for you. Please note that this role will involve regular travel throughout the UK. Objective: To implement initiatives which promote animal rights messages to young people Term of Employment: 1-year contract, full-time Location: Hybrid (one day a week in the London office and as required for meetings and events) Salary: £30,000 Reports to: VP of Programs and Operations Primary Responsibilities and Duties: Organise and participate in public-awareness campaigns, including tabling, leafleting and other outreach events, with the aim of engaging young people at colleges, universities, concerts, or other events Recruit and inspire activists, particularly those aged 14-21, to participate in PETA outreach activities and to initiate their own to reach their peers Make suggestions about potential outreach opportunities and approaches Develop new campaign materials, including leaflets and stickers, that appeal to young people Coordinate projects, including conducting research and writing letters Represent PETA in the press, at public-speaking events, and to the general public Analyse the impact of each action and adjust efforts accordingly Travel to coordinate events Perform any other duties assigned by the supervisor Requirements Prior animal activism experience Outgoing, personable manner Thorough knowledge of animal rights issues and philosophy Adherence to a vegan lifestyle Understanding of youth culture and trends Proven ability to take initiative and follow through Willingness to travel Valid UK driver s license strongly preferred Commitment to the objectives of the organisation
Jan 07, 2026
Full time
Youth Outreach Coordinator PETA seeks a driven, passionate animal rights activist to help bring our message animals are not ours to experiment on, eat, wear, or use for entertainment - to younger generations. This role centres on outreach - on the streets, at concerts, on university campuses, and in other public spaces. If you love connecting with others, engaging in conversations, and inspiring compassion in new audiences, this is the role for you. Please note that this role will involve regular travel throughout the UK. Objective: To implement initiatives which promote animal rights messages to young people Term of Employment: 1-year contract, full-time Location: Hybrid (one day a week in the London office and as required for meetings and events) Salary: £30,000 Reports to: VP of Programs and Operations Primary Responsibilities and Duties: Organise and participate in public-awareness campaigns, including tabling, leafleting and other outreach events, with the aim of engaging young people at colleges, universities, concerts, or other events Recruit and inspire activists, particularly those aged 14-21, to participate in PETA outreach activities and to initiate their own to reach their peers Make suggestions about potential outreach opportunities and approaches Develop new campaign materials, including leaflets and stickers, that appeal to young people Coordinate projects, including conducting research and writing letters Represent PETA in the press, at public-speaking events, and to the general public Analyse the impact of each action and adjust efforts accordingly Travel to coordinate events Perform any other duties assigned by the supervisor Requirements Prior animal activism experience Outgoing, personable manner Thorough knowledge of animal rights issues and philosophy Adherence to a vegan lifestyle Understanding of youth culture and trends Proven ability to take initiative and follow through Willingness to travel Valid UK driver s license strongly preferred Commitment to the objectives of the organisation
Job Title: Service Coordinator Location: Birmingham Salary: £27,500 Job Summary: The client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who has had coordinating experience and is looking to bring those skills into the company and develop them even further. As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive call-outs, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness. Principal Responsibilities: Schedule Preventative Maintenance visits. Coordinate the scheduling of Reactive Calls and Revisits (as necessary). Plan and schedule Remedial Works after PPM and Reactive visits. Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service. Act as the initial point of contact, handling frontline calls from customers and resolving their queries. Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies. Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges. Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service. Ensure that engineering data received from handheld devices is professional and compliant. Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly. Raise subcontract orders in line with company procedures. Assist in maintaining the service management database. Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts. This role requires flexibility and adaptability, as it operates in a dynamic and reactive environment. Your contributions will be essential to maintaining smooth service operations and delivering outstanding customer experiences. If the role does sound of any interest please feel free to apply. To find out more about the role you can contact the details attached.
Jan 07, 2026
Full time
Job Title: Service Coordinator Location: Birmingham Salary: £27,500 Job Summary: The client we have is a well established engineering company based in the Birmingham region. They are looking to bring in a service coordinator to help with the works they have at the moment. Ideally they are looking for someone who has had coordinating experience and is looking to bring those skills into the company and develop them even further. As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive call-outs, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness. Principal Responsibilities: Schedule Preventative Maintenance visits. Coordinate the scheduling of Reactive Calls and Revisits (as necessary). Plan and schedule Remedial Works after PPM and Reactive visits. Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service. Act as the initial point of contact, handling frontline calls from customers and resolving their queries. Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies. Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges. Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service. Ensure that engineering data received from handheld devices is professional and compliant. Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly. Raise subcontract orders in line with company procedures. Assist in maintaining the service management database. Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts. This role requires flexibility and adaptability, as it operates in a dynamic and reactive environment. Your contributions will be essential to maintaining smooth service operations and delivering outstanding customer experiences. If the role does sound of any interest please feel free to apply. To find out more about the role you can contact the details attached.
Activities Coordinator Bottisham, CB25 £16.08 per hour Permanent Part Time 20hours per week. The Home is Rated OUTSTANDING by the CQC Details Great location for Public Transport and Free Parking. PART TIME 20 hours per week click apply for full job details
Jan 07, 2026
Full time
Activities Coordinator Bottisham, CB25 £16.08 per hour Permanent Part Time 20hours per week. The Home is Rated OUTSTANDING by the CQC Details Great location for Public Transport and Free Parking. PART TIME 20 hours per week click apply for full job details