Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Jan 08, 2026
Full time
Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 08, 2026
Full time
Start Date: 23/02/2026 Where : BT Glasgow Contact Centre - Alexander Bain House Full Time: Permanent Salary: £25.087 rising to £25.684 after 8 months, plus uncapped commission Sales Advisor What's in it for you • Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Jan 08, 2026
Full time
Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Jan 08, 2026
Full time
Start Date: 09/03/26 Where - BT Glasgow Contact Centre - Alexander Bain House Part Time 20 Hours - Permanent Salary - £13,379.73 Sales Advisor What's in it for you • Online GP: Access to a private GP 24/7 for you and your immediate family • Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off • Family Leave: Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year. • Huge Discounts: Save on EE & BT products, including mobile and broadband. • Career Development: Ongoing support to help you grow your skills and develop • Season Ticket Travel Loan: Funds for your travel to and from work. • Volunteering Days: Paid time off to give back to your local community. • Optional Private Healthcare and Dental: Protection for you and your family. About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Warrington Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This is a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks. Shift Patten Monday Tuesday Wednesday Thursday Friday Saturday Sunday 16:00 - 21:00 16:00 - 21:00 16:00 - 21:00 Off Off Off 10:00 - 18:30 16:15 - 21:00 16:00 - 21:00 Off 16:00 - 21:00 16:00 - 21:00 Off Off
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 08, 2026
Full time
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 07, 2026
Full time
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 26th January Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 2nd March 2026 Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 07, 2026
Full time
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 2nd March 2026 Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 2nd March 2026 Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Jan 07, 2026
Full time
Full time : Permanent Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Start Date: 2nd March 2026 Location: EE Truro contact centre, Calnick street, TR1 2JQ What's in it for you? Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family. Market leading paid carer's leave, up to 2 weeks off Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Support in carving your own career path. We are passionate about developing our people Volunteering days, so you can give back to your local community Optional Private Healthcare and Dental, to protect you and your family About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Truro Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from 26,000 - 31,000 Plus, Target personal and group achievement Commission Interested: Please click to ' contact email (url removed)
Jan 07, 2026
Full time
Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills. Key Duties: Handling incoming calls on all existing bookings - B2B & B2C Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly. Monitoring the webchat functionality and usage / conversions on queries. Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview. Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents Create a Retention centric sales environment Develop a team progress and training system based on Balance Scorecard achievements Post Covid Team initiation and team build Skills Required: Experience in using Amadeus To offer expert knowledge and advice on destinations Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand. Developing excellent time management skills with the team Up selling to maximise revenue on bookings To efficiently perform all administrative duties associated with the role Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking Driven to achieve Company targets The Package: Salary: from 26,000 - 31,000 Plus, Target personal and group achievement Commission Interested: Please click to ' contact email (url removed)
WORK FROM HOME VALUER NEEDED - FULLY EMPLOYED POSITION Position: Valuer/Lister Location: Wivenhoe Basic: £20,000 - £27,500 + Dependent on experience OTE: £50,000 + Guarantee: 5 Months/Pipeline Builder Main Purpose of the role: Our client is investing in the future of Estate Agency and looking for Valuers who are high-flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area (Wivenhoe). Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 2-3 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. What are you waiting for? Apply NOW or drop me a line for more details.
Jan 06, 2026
Full time
WORK FROM HOME VALUER NEEDED - FULLY EMPLOYED POSITION Position: Valuer/Lister Location: Wivenhoe Basic: £20,000 - £27,500 + Dependent on experience OTE: £50,000 + Guarantee: 5 Months/Pipeline Builder Main Purpose of the role: Our client is investing in the future of Estate Agency and looking for Valuers who are high-flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area (Wivenhoe). Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 2-3 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is Not A Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry. What are you waiting for? Apply NOW or drop me a line for more details.
Overview Location: Banner Cross, Sheffield (Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £55,000 per year complete on-target earnings £24,000 to £27500 Basic salary per year, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is not a Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry.
Jan 06, 2026
Full time
Overview Location: Banner Cross, Sheffield (Must live in the specific Geographic location) Accountable to: Area Partner What is on offer to you? £55,000 per year complete on-target earnings £24,000 to £27500 Basic salary per year, dependent on experience Three months of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. Uncapped commission scheme A Company Car Career progression opportunities Main Purpose of the role: We are investing in the future of Estate Agency and Partnerships with high flying individuals. You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. With the use of a super hub office nearby you will also value and convert the market appraisal opportunities that you get on (along with the help of a healthy marketing budget) and convert these properties to instructions. The instructions will then be overseen by you to completion however you will utilise the nearby hub office where there will be sales negotiators, sale progression and admin staff to deal with the day to day running of the customer journey once the property is on the market. This is an exciting and totally unique role within the property sector. We are looking for people who have had at least 4 years+ Estate Agency experience and above that want the opportunity and responsibility to run their own area in an employed environment, however also would like the flexibility of working from home as well as in an office environment. The Company offers exceptional opportunities for promotion and career development and is now considered one of the leading brands in Estate Agency in the UK. Do you want something of your own, without being on your own? The Role: In this FULLY EMPLOYED position Our Partners are given the flexibility of a SELF EMPLOYED model with full responsibility for becoming the best Estate Agent in their local area. They provide an end to end service for their customers from Valuation to Completion of Sale. Support: This is not a Self Employed Position, which means we can provide our Partners with endless support to grow a successful business. This will include from our learning and development team to help you and your business grow, support from a Local Property Centre, the very best Technology and Industry Leading Marketing to help raise your brand awareness locally. Our Partners: The best Partners will have an entrepreneurial spirit and desire to want to be the best Estate Agent in their area. They grow their business by building local relationships, being obsessed with business generation, marketing their own personal brand and most importantly offering their customers an experience they can rave about. Benefits: This is a home based role with the security and benefits of an employed status allowing Partners to manage their own diary offering customers support at the time that suits them. Competitive Basic Salary, Uncapped Commission, Profit Share, Company Car / Car Allowance, Pension and some of the best Training and Coaching in the Industry.
Inbound Sales & Customer Service Agent - Dutch Speaking Location: Hybrid (training fully on-site in Canary Wharf, London) Salary: 12.30 per hour + benefits Commission: Uncapped, paid monthly (OTE approx. 5,000 per annum) Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Mon-Fri and 8am-5pm weekends (every other weekend required, with a weekday off in lieu). Overview: We are recruiting for a Dutch-speaking Inbound Sales & Customer Service Agent to join a fast-paced travel and leisure contact centre. This role focuses on handling inbound enquiries, understanding customer needs, and converting calls into bookings. It offers excellent progression opportunities into training, quality, social media and team management. Key Responsibilities: Handle incoming sales and service calls Manage enquiries, amendments, cancellations and booking confirmations Understand customer needs and generate sales opportunities Upsell additional products, services and extended stays Maintain accurate information within internal systems What We're Looking For: Fluent Dutch and strong English Confident communicator with excellent customer service skills Target-driven with the ability to influence sales Resilient, proactive and able to multitask in a fast-paced environment Previous customer service or sales experience is essential Training & Benefits: Full product, system, customer service and sales training provided. Benefits include life insurance, Perkbox, discounts, staff facilities, casual dress, progression pathways, holiday allowance, and various employee incentives. INDCP
Jan 01, 2026
Full time
Inbound Sales & Customer Service Agent - Dutch Speaking Location: Hybrid (training fully on-site in Canary Wharf, London) Salary: 12.30 per hour + benefits Commission: Uncapped, paid monthly (OTE approx. 5,000 per annum) Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Mon-Fri and 8am-5pm weekends (every other weekend required, with a weekday off in lieu). Overview: We are recruiting for a Dutch-speaking Inbound Sales & Customer Service Agent to join a fast-paced travel and leisure contact centre. This role focuses on handling inbound enquiries, understanding customer needs, and converting calls into bookings. It offers excellent progression opportunities into training, quality, social media and team management. Key Responsibilities: Handle incoming sales and service calls Manage enquiries, amendments, cancellations and booking confirmations Understand customer needs and generate sales opportunities Upsell additional products, services and extended stays Maintain accurate information within internal systems What We're Looking For: Fluent Dutch and strong English Confident communicator with excellent customer service skills Target-driven with the ability to influence sales Resilient, proactive and able to multitask in a fast-paced environment Previous customer service or sales experience is essential Training & Benefits: Full product, system, customer service and sales training provided. Benefits include life insurance, Perkbox, discounts, staff facilities, casual dress, progression pathways, holiday allowance, and various employee incentives. INDCP
AI Solutions Specialist Department: PreSales Employment Type: Full Time Location: London Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Role Purpose The AI Solutions Specialist is a key technical leader within Sabio's Pre sales function, driving the design and delivery of enterprise scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive level presentation skills, making you central to Sabio's success in competitive sales cycles. Key Responsibilities Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. Design and validate end to end AI and automation architectures, ensuring scalability, resilience, and security. Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. Act as an AI authority during sales cycles, influencing deal strategy and client positioning. Partner with Solution Engineers on proofs of concept and demos under time s conditions. Provide customer and market insights to inform Sabio's product and proposition roadmap. Mentor junior and associate colleagues, building capability across the Pre sales team. Skills Knowledge and Expertise Expert level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. Deep understanding of CCaaS/contact centre operations and digital CX transformation. Awareness of security, compliance, and integration considerations in enterprise deployments. Commercial and financial awareness, including ROI modelling and TCO analysis. Strong understanding of competitive landscape in AI/CX. Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. Confidence engaging with senior stakeholders, including C level executives. Strong influencing and negotiation skills within competitive sales cycles. Ability to balance technical depth with commercial positioning. Leadership skills to guide junior team members, drive AI enablement through the immediate Specialist team, and collaborate across functions. Resilience and adaptability in fast moving, high pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA toolsli> CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical Architecture. Proven track record in delivering AI enabled CX transformation projects. Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline. (preferred) Preferred / Advantageous Certifications Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). Vendor specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent) Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Remote/Flexible work Discovery Medical Aid Connectivity Allowance 15 days paid holiday a year- (this includes three Sabio days) Momentum EAP The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Jan 01, 2026
Full time
AI Solutions Specialist Department: PreSales Employment Type: Full Time Location: London Description At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic AI Solutions Specialist to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. Role Purpose The AI Solutions Specialist is a key technical leader within Sabio's Pre sales function, driving the design and delivery of enterprise scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive level presentation skills, making you central to Sabio's success in competitive sales cycles. Key Responsibilities Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. Design and validate end to end AI and automation architectures, ensuring scalability, resilience, and security. Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. Act as an AI authority during sales cycles, influencing deal strategy and client positioning. Partner with Solution Engineers on proofs of concept and demos under time s conditions. Provide customer and market insights to inform Sabio's product and proposition roadmap. Mentor junior and associate colleagues, building capability across the Pre sales team. Skills Knowledge and Expertise Expert level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. Deep understanding of CCaaS/contact centre operations and digital CX transformation. Awareness of security, compliance, and integration considerations in enterprise deployments. Commercial and financial awareness, including ROI modelling and TCO analysis. Strong understanding of competitive landscape in AI/CX. Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. Confidence engaging with senior stakeholders, including C level executives. Strong influencing and negotiation skills within competitive sales cycles. Ability to balance technical depth with commercial positioning. Leadership skills to guide junior team members, drive AI enablement through the immediate Specialist team, and collaborate across functions. Resilience and adaptability in fast moving, high pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA toolsli> CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical Architecture. Proven track record in delivering AI enabled CX transformation projects. Bachelor's or Master's degree in Computer Science, AI, Engineering, or related discipline. (preferred) Preferred / Advantageous Certifications Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). Vendor specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent) Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company. Remote/Flexible work Discovery Medical Aid Connectivity Allowance 15 days paid holiday a year- (this includes three Sabio days) Momentum EAP The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Senior Principal CX Advisory Consultant (Individual Contributor) Engage and influence executive stakeholders; secure sponsorship for AI Orchestration. Actively contribute to the development of consulting opportunities in the region. Design and lead large, multi-workstream transformation programs in enterprise settings. Diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services. Plan and run executive workshops; produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities. Build and execute transformation, change management, business readiness and adoption plans, Identify risks and issues early and work with the program team to drive mitigation plans. Deliver high-quality consulting with clear ownership and trusted relationships. Use qualitative/quantitative research and storytelling to inform decisions. Contribute to Genesys thought leadership (articles, webinars, events). Mentor internal teams to strengthen CX/EX/Digital/AI and Contact Centre expertise. Travel occasionally as needed. 10+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs. Presence and gravitas in stakeholder management and delivery of large-scale business transformation. Excellence in customer-facing work: workshops, facilitation, and compelling presentations up to C-level. Consulting experience across CX, EX, Digital, AI, and Sales/Services operations; able to recommend practical solutions to business and operational challenges. Familiarity with change models (e.g., Kotter, ADKAR, Lewin) and hands-on experience with authoring change plans and executing key change initiatives. Skilled in Design Thinking and storytelling for collaborative workshops and impactful narratives. Ability to define and interpret business metrics and build effective operational scorecards. Working knowledge of Agile concepts and tailoring governance for CX programs. Strong analytical and creative problem-solving skills; able to align diverse viewpoints to decisions. Confident decision-maker with leadership and influencing skills. Passion for innovative, AI-driven technologies in a global, multicultural environment. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Jan 01, 2026
Full time
Senior Principal CX Advisory Consultant (Individual Contributor) Engage and influence executive stakeholders; secure sponsorship for AI Orchestration. Actively contribute to the development of consulting opportunities in the region. Design and lead large, multi-workstream transformation programs in enterprise settings. Diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services. Plan and run executive workshops; produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities. Build and execute transformation, change management, business readiness and adoption plans, Identify risks and issues early and work with the program team to drive mitigation plans. Deliver high-quality consulting with clear ownership and trusted relationships. Use qualitative/quantitative research and storytelling to inform decisions. Contribute to Genesys thought leadership (articles, webinars, events). Mentor internal teams to strengthen CX/EX/Digital/AI and Contact Centre expertise. Travel occasionally as needed. 10+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs. Presence and gravitas in stakeholder management and delivery of large-scale business transformation. Excellence in customer-facing work: workshops, facilitation, and compelling presentations up to C-level. Consulting experience across CX, EX, Digital, AI, and Sales/Services operations; able to recommend practical solutions to business and operational challenges. Familiarity with change models (e.g., Kotter, ADKAR, Lewin) and hands-on experience with authoring change plans and executing key change initiatives. Skilled in Design Thinking and storytelling for collaborative workshops and impactful narratives. Ability to define and interpret business metrics and build effective operational scorecards. Working knowledge of Agile concepts and tailoring governance for CX programs. Strong analytical and creative problem-solving skills; able to align diverse viewpoints to decisions. Confident decision-maker with leadership and influencing skills. Passion for innovative, AI-driven technologies in a global, multicultural environment. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Sales Executive (PBSA/BTR) Sheffield City Centre (office-based and hybrid) Salary: £24,250 + commission (OTE £35,000) Are you a proactive and persuasive Sales Executive ready to play a pivotal role in UniHomes' next big chapter? We're expanding into the Purpose-Built Student Accommodation (PBSA) and Build-to-Rent (BTR) sectors and we're looking for a confident, ambitious individual to help drive the success of our brand-new rental advertising product. Reporting directly to our Head of New Business (PBSA/BTR), you'll be instrumental in shaping this exciting new venture from the ground up. This is a high-impact, fast-paced role focused on converting red-hot student enquiries into confirmed bookings. You'll be the friendly, knowledgeable voice guiding students through their accommodation journey, ensuring a smooth and positive experience from first contact to final booking. Alongside managing student enquiries, you'll also play a key role in maintaining accurate and compliant property listings for PBSA and BTR operators nationwide. You'll upload new properties for non-automated feeds and ensure all listing information is current, correct, and fully platform-compliant, helping students find their perfect home with confidence. With no cold calling involved, your focus will be on meaningful, high-volume follow-ups with students who have already expressed interest, working closely with operators and internal teams to deliver exceptional results and a seamless user experience. Key responsibilities Student sales and conversion Follow up promptly on student enquiries for PBSA/BTR properties, building rapport and guiding them through the booking process. Handle a high volume of daily calls (up to 100/day during peak season) with confidence and professionalism. Become a trusted point of contact for students, providing accurate property information and supporting them through operator-specific booking procedures. Collaborate with PBSA/BTR operators to ensure smooth handovers and accurate bookings. Occasional visits to PBSA/BTR sites and operators around the UK to deepen product knowledge and enhance sales effectiveness. Listing and data management Maintain accurate and compliant property listings for PBSA and BTR operators nationwide. Upload new properties for non-automated feeds and ensure all listing information is current and platform compliant. Operational excellence Use Salesforce and other CRM tools to manage leads, workflows, and partner integrations efficiently. Troubleshoot issues quickly and effectively to maintain smooth operations. Support internal teams with reporting, data validation, and ad hoc business support tasks. Skills and experience Proven experience in a telesales or inside sales role, ideally within property, student accommodation, PBSA/BTR, or a related sector. Proven ability to manage high call volumes and convert leads into bookings. Natural rapport builder with strong influencing and closing skills. Resilient and confident in handling rejection and maintaining motivation. Experience in the student accommodation market is highly desirable. Proficient in Salesforce and other CRM systems. Excellent verbal and written communication skills. Highly organised, detail oriented, and able to manage multiple priorities in a fast paced environment. Self motivated and collaborative team player. About us At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. Our core values Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Jan 01, 2026
Full time
Sales Executive (PBSA/BTR) Sheffield City Centre (office-based and hybrid) Salary: £24,250 + commission (OTE £35,000) Are you a proactive and persuasive Sales Executive ready to play a pivotal role in UniHomes' next big chapter? We're expanding into the Purpose-Built Student Accommodation (PBSA) and Build-to-Rent (BTR) sectors and we're looking for a confident, ambitious individual to help drive the success of our brand-new rental advertising product. Reporting directly to our Head of New Business (PBSA/BTR), you'll be instrumental in shaping this exciting new venture from the ground up. This is a high-impact, fast-paced role focused on converting red-hot student enquiries into confirmed bookings. You'll be the friendly, knowledgeable voice guiding students through their accommodation journey, ensuring a smooth and positive experience from first contact to final booking. Alongside managing student enquiries, you'll also play a key role in maintaining accurate and compliant property listings for PBSA and BTR operators nationwide. You'll upload new properties for non-automated feeds and ensure all listing information is current, correct, and fully platform-compliant, helping students find their perfect home with confidence. With no cold calling involved, your focus will be on meaningful, high-volume follow-ups with students who have already expressed interest, working closely with operators and internal teams to deliver exceptional results and a seamless user experience. Key responsibilities Student sales and conversion Follow up promptly on student enquiries for PBSA/BTR properties, building rapport and guiding them through the booking process. Handle a high volume of daily calls (up to 100/day during peak season) with confidence and professionalism. Become a trusted point of contact for students, providing accurate property information and supporting them through operator-specific booking procedures. Collaborate with PBSA/BTR operators to ensure smooth handovers and accurate bookings. Occasional visits to PBSA/BTR sites and operators around the UK to deepen product knowledge and enhance sales effectiveness. Listing and data management Maintain accurate and compliant property listings for PBSA and BTR operators nationwide. Upload new properties for non-automated feeds and ensure all listing information is current and platform compliant. Operational excellence Use Salesforce and other CRM tools to manage leads, workflows, and partner integrations efficiently. Troubleshoot issues quickly and effectively to maintain smooth operations. Support internal teams with reporting, data validation, and ad hoc business support tasks. Skills and experience Proven experience in a telesales or inside sales role, ideally within property, student accommodation, PBSA/BTR, or a related sector. Proven ability to manage high call volumes and convert leads into bookings. Natural rapport builder with strong influencing and closing skills. Resilient and confident in handling rejection and maintaining motivation. Experience in the student accommodation market is highly desirable. Proficient in Salesforce and other CRM systems. Excellent verbal and written communication skills. Highly organised, detail oriented, and able to manage multiple priorities in a fast paced environment. Self motivated and collaborative team player. About us At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market leading student accommodation advertising platform and utility management service provider, we make finding and securing all inclusive student accommodation simple, seamless, and stress free. We're not just another platform. UniHomes is developing innovative technology to deliver one go to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress free living. Our core values Lead the Way In it Together Customers Matter Keep it Simple Rise Above Challenges Make it Happen What do you get when you work here? With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW ) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Jan 01, 2026
Full time
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the realisation of customer and business value through the implementation of business led, tech enabled transformation. You should have some of the following experience: Previous experience indeliveringcustomer experience (CX),Customer Service,or a similar role. Hands-on experience as an end userin CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe). Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and deliveringCRMand CX strategies. An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Collaborate with clients to assess their current customer experience andthe role oftheir CX and Martech tools in enabling this. Design strategies to improve customer engagement, retention, and loyalty. Identify opportunities for innovation and process optimizationin customer facing processes and customer service journeys. Customer Service Implementation and Optimization: Lead or assist insupporting the business transformation enabled bythe adoption ofCustomer Service platforms (e.g. Salesforce, Microsoft Dynamics). Lead or assist insupportingthebusiness transformation enabled by CXtools to deliver key business capabilities(e.g., automation, communications, strategy, segmentation). Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work with technology, data and customer teams internally and externally to develop customer first solutions Stakeholder Engagement: Serve as a key point of contact for clients, ensuring smooth communication and delivery. Work with client teams to improveadoption of CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients Experience seller - a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand Pragmatic problem-solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working It would be a bonus if you had: Experience working with at least one of these platform providers - Adobe, Salesforce, Microsoft Application instructions Application Instructions (This is only required if we are asking for portfolios to be included or if any specifics are required) frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. We respect your privacy
Jan 01, 2026
Full time
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the realisation of customer and business value through the implementation of business led, tech enabled transformation. You should have some of the following experience: Previous experience indeliveringcustomer experience (CX),Customer Service,or a similar role. Hands-on experience as an end userin CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe). Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and deliveringCRMand CX strategies. An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Collaborate with clients to assess their current customer experience andthe role oftheir CX and Martech tools in enabling this. Design strategies to improve customer engagement, retention, and loyalty. Identify opportunities for innovation and process optimizationin customer facing processes and customer service journeys. Customer Service Implementation and Optimization: Lead or assist insupporting the business transformation enabled bythe adoption ofCustomer Service platforms (e.g. Salesforce, Microsoft Dynamics). Lead or assist insupportingthebusiness transformation enabled by CXtools to deliver key business capabilities(e.g., automation, communications, strategy, segmentation). Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work with technology, data and customer teams internally and externally to develop customer first solutions Stakeholder Engagement: Serve as a key point of contact for clients, ensuring smooth communication and delivery. Work with client teams to improveadoption of CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients Experience seller - a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand Pragmatic problem-solver - Focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working It would be a bonus if you had: Experience working with at least one of these platform providers - Adobe, Salesforce, Microsoft Application instructions Application Instructions (This is only required if we are asking for portfolios to be included or if any specifics are required) frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English. We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. We respect your privacy
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Jan 01, 2026
Full time
frog - Customer Service Transformation Consultant Since June 2021, frog is part of Capgemini Invent. frog partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What you will be doing We are seeking highly motivated and experienced consultants to join our Customer Service Transformation team. In this role you will play a key part in helping our clients to transformation their customer and contact centre operations and leverage technology to improve the way they engage with their customers. From re imagining customer care strategies and operating models delivering a service fit for the agentic era to assessing current contact centre capabilities and identifying and building the future capabilities of the service operation. There has never been a more exciting time to be focused on service transformation You will help clients to boost their operational efficacy by optimising their current technology, implementing new technology or simply improving ways of working whilst also delivering great customer experience and service vision. Throughout your work you will need to put the user at heart of what you do as you shape both customer and colleague journeys across service touchpoints and re design processes to improve the overall customer and colleague experience You should have some of the following experience: We are looking for consultants with differing levels of experience including: Previous experience in business consulting and successfully transforming customer service operations at scale Hands on experience as an end user in Customer Service and CRM platforms would be ideal but at least an understanding for capabilities that are needed (e.g., Salesforce, Microsoft Dynamics, Google Dialogflow, CCaaS, conversational AI). Passion for shaping organisations to adapt to new trends in Customer Care, including the role of Agentic AI in transforming Contact Centres Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals Proven experience in designing and delivering Service and CRM strategies and operating models An overview of the role This role is an exciting blend of management consulting skills, mixed with Customer Service, Technology understanding, Strategy and Operations. Customer Service Transformation and Optimisation: Assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics, CCaaS platforms, conversational AI). Assist in supporting the business transformation enabled by Customer Service tools to deliver key business capabilities (e.g., automation, channel strategy, customer insight, knowledge management) Work with customers to identify challenges and opportunities that will enable them to deliver on their goals. Work collaboratively with technology, data and customer teams internally and externally to develop and deliver solutions for large scale service transformation projects with a focus on customer centricity & business outcomes Collaborate with clients to assess their current customer experience and the role of their tools and technologies in enabling this. Design strategies to improve customer engagement, channel usage and contact drivers Identify opportunities for innovation and process optimisation in customer facing processes and customer service journeys Stakeholder Engagement: Serve as a point of contact for clients, keeping them updated and alignment on delivery. Work with client teams to improve adoption of Customer Service & CX technology and ways of working to drive better Customer Engagement outcomes. Collaborate with internal and external stakeholders to align solutions with business objectives. What we look for: A good fit for this role will bring many of the skills, experience, and attributes below: Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging Pragmatic problem solver - focuses on finding practical solutions and reducing complexity to drive results. Proactive and flexible - adopts a hands on approach to solving problems and adjusts to shifting priorities with ease. Collaborative team player - builds strong relationships and works effectively across diverse stakeholders. Excellent interpersonal skills - builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow Need to know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Jan 01, 2026
Full time
Job Title: Customer Success Manager Type: Full-time Experience: 3+ years Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation The Role We are seeking a customer facing, focussed and analytical Customer Success Manager. This role is ideal for someone who thrives at the intersection of technology, data, and client engagement. You will act as a trusted advisor to our customers, ensuring they realize maximum value from our solutions, while also serving as the critical link between Sales, Product, and Customer Success. The ideal candidate is comfortable dealing directly with customers, proactive in solving complex challenges, and capable of translating data insights into actionable recommendations. Your ability to combine deep analytical skills with strong relationship management will be essential to success in this role. What do we want to achieve together? Customer Success Operations Lead customer onboarding processes, ensuring swift and successful implementation. Monitor customer health metrics, proactively addressing churn risks and improving satisfaction. Contribute to the development of Customer Success playbooks, knowledge bases, and best practices. Customer Relationship Management Serve as the primary point of contact for our customers, guiding them through onboarding, adoption, and renewal cycles. Build strong, long-term relationships with clients, understanding their business goals and ensuring our platform supports their success. Conduct regular business reviews with customers, offering insights, best practices, and strategic recommendations. Customer Advocacy & Cross-Functional Collaboration Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Work closely with Product and Engineering to relay customer feedback, identify feature opportunities, and help influence the product roadmap. Support Sales with upsell and cross-sell opportunities by spotting expansion potential and helping craft value-driven proposals. Data & Insight Generation Use Google Analytics and internal data tools to analyze customer usage patterns, identify risks, and uncover opportunities. Investigate customer issues with a methodical, critical-thinking approach, recommending solutions that improve outcomes and platform engagement. Develop data-driven reports and insights to support customer engagements and internal decision-making What do you need to be successful in this role? 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment. Ownership mindset: Takes initiative, solves problems independently, escalates thoughtfully. Scrappy and resourceful: Comfortable working with evolving processes, systems, and ambiguity. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. Data-driven: Uses metrics (NPS, health scores, churn signals, adoption data) to guide actions. Proactive: Spots risk early, identifies expansion opportunities, and stays ahead of customer needs. Collaboration-oriented: Works seamlessly with Sales, Product, Operations, and Support. Experience using CS or CRM tools (HubSpot ideally) What will you find working at INFINIT? Competitive Salary: We offer highly competitive salaries Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment. Inspiring Mission: We are dedicated to revolutionizing business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities. Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance. Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time. Personal Time Off: Enjoy flexibility with your personal time off. Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our London office and 2 from home Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Social network you want to login/join with: Location: Southville, Bristol (Must live in the specific Geographic location) What is on offer to you? £50,000+ per year complete on-target earnings £20,000 to £27,000 Basic salary per year, dependent on experience One month of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. A Company Car Career progression opportunities Main Purpose of the role: You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. Using a nearby super hub office, you will value and convert market appraisal opportunities, supported by a marketing budget, and convert these properties into instructions. You will oversee the process to completion, utilizing the hub office staff for sales negotiation, sale progression, and admin tasks to manage the customer journey once the property is on the market. This is a unique and exciting role within the property sector. We seek candidates with at least 4+ years of Estate Agency experience who desire the responsibility to run their own area in an employed environment, with flexibility to work from home and in an office. The company offers excellent promotion and career development opportunities and is recognized as a leading estate agency brand in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: This is a FULLY EMPLOYED position. Our Partners have the flexibility of a SELF-EMPLOYED model with full responsibility to become the best Estate Agent in their area. They provide end-to-end services from valuation to sale completion. Support: This is Not a Self-Employed Position. We provide extensive support, including learning and development, local property centre support, industry-leading technology, and marketing to build your brand locally. Our Partners: Ideal Partners have an entrepreneurial spirit and a desire to excel in their area. They grow their business through local relationships, business generation, personal branding, and delivering exceptional customer experiences. Benefits: This home-based role offers the security and benefits of employment, allowing flexible diary management to support customers at their convenience. Benefits include a competitive basic salary, uncapped commission, profit sharing, a company car or allowance, pension, and top industry training and coaching. Finer details: All interviews are conducted via video software. To proceed, you must: Have legal entitlement to live and work in the UK (per Immigration, Asylum and Nationality Act 2006) Provide evidence of your right to work in the UK
Jan 01, 2026
Full time
Social network you want to login/join with: Location: Southville, Bristol (Must live in the specific Geographic location) What is on offer to you? £50,000+ per year complete on-target earnings £20,000 to £27,000 Basic salary per year, dependent on experience One month of supplementary payments to support you whilst you build your pipeline, followed by a "business builder" scheme. A Company Car Career progression opportunities Main Purpose of the role: You will be responsible for building and developing the Estate Agency profile in a designated core area. Everything from making decisions on targeted marketing/canvassing through to developing business contacts with the local constituencies in order to further referrals and the Estate Agency network. Using a nearby super hub office, you will value and convert market appraisal opportunities, supported by a marketing budget, and convert these properties into instructions. You will oversee the process to completion, utilizing the hub office staff for sales negotiation, sale progression, and admin tasks to manage the customer journey once the property is on the market. This is a unique and exciting role within the property sector. We seek candidates with at least 4+ years of Estate Agency experience who desire the responsibility to run their own area in an employed environment, with flexibility to work from home and in an office. The company offers excellent promotion and career development opportunities and is recognized as a leading estate agency brand in the UK. Do you want something of your own, without being on your own? Then the role of a Spicerhaart Partner could be perfect for you The Role: This is a FULLY EMPLOYED position. Our Partners have the flexibility of a SELF-EMPLOYED model with full responsibility to become the best Estate Agent in their area. They provide end-to-end services from valuation to sale completion. Support: This is Not a Self-Employed Position. We provide extensive support, including learning and development, local property centre support, industry-leading technology, and marketing to build your brand locally. Our Partners: Ideal Partners have an entrepreneurial spirit and a desire to excel in their area. They grow their business through local relationships, business generation, personal branding, and delivering exceptional customer experiences. Benefits: This home-based role offers the security and benefits of employment, allowing flexible diary management to support customers at their convenience. Benefits include a competitive basic salary, uncapped commission, profit sharing, a company car or allowance, pension, and top industry training and coaching. Finer details: All interviews are conducted via video software. To proceed, you must: Have legal entitlement to live and work in the UK (per Immigration, Asylum and Nationality Act 2006) Provide evidence of your right to work in the UK
