Senior Executive - Operational Support

Senior Executive - Operational Support

£29,175 plus benefits

Reports to: Service Delivery Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office). From 31st March 2026 this role will become home based for business reasons.

Closing date: 11th January :55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview.

Interview date: Week commencing 19th January 2026.

At Cancer Research UK, we exist to beat cancer.

We have an exciting opportunity for you to join us as a Operational Support Senior Executive. We need you to oversee all Operational Support workstreams to ensure all SLAs are met and work is produced to a high standard in line with CRUK expectations and compliance policy. Further to this, we need you to provide support to the Service Delivery Manager as well as administrators within Operational Support.

This role will support us with new ways of working to enhance content governance and new ways of working after a CMS migration. You will work with the wider Content Excellence Team to develop governance frameworks that empower our wider content community and improve user experiences.

What will I be doing?

• Analysing and interpreting reports and dashboards to monitor peaks and troughs, understand trends and inform decision making on work allocation and prioritisation
• Delivering quality monitoring and coaching to each member of the Operational Support team
• Providing day to day second level support on technical knowledge, product knowledge, competencies and skills all workstreams of Operational Support
• Obtaining forecasts and compiling rotas to ensure all workstreams in Operational Support have sufficient resource to achieve agreed SLA's
• Maintaining Operational Support training records
• Dealing with escalated queries from both the team and stakeholders.

What are we looking for?

• Strong interpersonal skills and the ability to maintain relationships and communicate across a wide-ranging audience
• Strong problem-solving skills, with a confident approach to finding solutions through analysis and presentation of findings in a simple & effective way
• Experience of delivering coaching and feedback to team members
• Experience of monitoring performance and implementing and managing SLA's & KPI's
• Experience of compiling and interpreting reports and analysing data.
• Ability to learn new systems and to cascade information to the wider team.

Our organisation values are designed to guide all that we do.

• Bold: Act with ambition, courage and determination
• Credible: Act with rigour and professionalism
• Human: Act to have a positive impact on people
• Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us.

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