Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Heating & Plumbing E-commerce£28,000 pa Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and needclear, technically sound guidance, not scripted responses. Were looking for atechnically minded Customer Service Advisor- someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its abouttechnical confidence, judgement and customer reassurance. What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issues early and guiding customers toward therightoutcome Protecting long-term customer confidence and retention We are less concerned about which CRM youve used, and more interested in how you think. You may come from: Plumbing or heating merchants Builders merchants or trade counters Home services (heating, boilers, installations, repairs) Technical e-commerce (parts, components, tools) Motor factors / automotive parts (technical compatibility experience is highly relevant) And youre likely to have: A technical or mechanical mindset Confidence discussing products, measurements or specifications Experience explaining technical detail to non-technical customers The instinct to troubleshoot before responding Comfort sayingthis wont work and heres why- calmly and clearly Customer service experience is essential, buttechnical confidence matters more than Zendesk badges. Working pattern 9:00am 5:30pm, Monday to Friday Hybrid: typically 3 days from home, 2 days in the Colchester office Occasional Saturdays, agreed in advance (paid or TOIL) Salary & benefits £28,000 Monthly bonus linked to overall sales performance(reflecting customer confidence, retention and accuracy - not sales targets) Staff discount on products Pension (auto-enrolment) Structured onboarding and product training Stable hours and a supportive team environment How we hire We focus on how you reason through a problem, shortlisted candidates will be asked to talk through realistic technical customer scenarios as well as call-centre exercises. If reading this made you thinkyes - thats how I already work, we want to hear from you. If it made you uncomfortable - thats probably the right signal too. JBRP1_UKTJ
Mar 02, 2026
Full time
Heating & Plumbing E-commerce£28,000 pa Hybrid (3 days WFH) At UK Radiators, we help customers choose the right radiators, valves and heating accessories. Customers contact us when accuracy and honest practical advice matter. Many of our customers are mid-project and needclear, technically sound guidance, not scripted responses. Were looking for atechnically minded Customer Service Advisor- someone who enjoys understanding how things work and can confidently explain technical details in plain English. If you enjoy understanding how products work - and helping customers get it right the first time - wed like to hear from you. This is not a typical call-centre role. Its abouttechnical confidence, judgement and customer reassurance. What the role involves Handling phone calls, AI-escalated live chats, customer emails Supporting customers with: radiator selection and sizing heat output considerations valve and system compatibility delivery, returns and installation-related queries Applying judgement when AI or system responses dont fully fit the situation Spotting potential issues early and guiding customers toward therightoutcome Protecting long-term customer confidence and retention We are less concerned about which CRM youve used, and more interested in how you think. You may come from: Plumbing or heating merchants Builders merchants or trade counters Home services (heating, boilers, installations, repairs) Technical e-commerce (parts, components, tools) Motor factors / automotive parts (technical compatibility experience is highly relevant) And youre likely to have: A technical or mechanical mindset Confidence discussing products, measurements or specifications Experience explaining technical detail to non-technical customers The instinct to troubleshoot before responding Comfort sayingthis wont work and heres why- calmly and clearly Customer service experience is essential, buttechnical confidence matters more than Zendesk badges. Working pattern 9:00am 5:30pm, Monday to Friday Hybrid: typically 3 days from home, 2 days in the Colchester office Occasional Saturdays, agreed in advance (paid or TOIL) Salary & benefits £28,000 Monthly bonus linked to overall sales performance(reflecting customer confidence, retention and accuracy - not sales targets) Staff discount on products Pension (auto-enrolment) Structured onboarding and product training Stable hours and a supportive team environment How we hire We focus on how you reason through a problem, shortlisted candidates will be asked to talk through realistic technical customer scenarios as well as call-centre exercises. If reading this made you thinkyes - thats how I already work, we want to hear from you. If it made you uncomfortable - thats probably the right signal too. JBRP1_UKTJ
Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620plusincentivesthroughout the year Start your future with EE Where your voice could be the start of something big! Whats in it for you: A?great?starting salary of?£21,620 rising to £25,684 after completion of the apprenticeship click apply for full job details
Mar 02, 2026
Full time
Start date: 05th May 2026 Location: EE Gosforth, BT Gosforth Contact Centre, Newcastle Upon Tyne, NE12 9ET Salary: £21,620plusincentivesthroughout the year Start your future with EE Where your voice could be the start of something big! Whats in it for you: A?great?starting salary of?£21,620 rising to £25,684 after completion of the apprenticeship click apply for full job details
Job Description Lead Generation Team Manager Working Monday to Friday 37.5 £32,123 plus an a competitive bonus structure -Excellent career development, discounted products and services and much more! We are currently recruiting a for a Team Managerto join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager Responsible for leading and motivating a team of up to 12Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include: Responsible for the direct management and motivation of up to 12Lead Generation Executives ensuring each individual is fully developed to their maximum potential. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support and identify opportunities to improve revenue and customer experience. Responsible for sales pipeline prospecting Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals. The role will be a mixture of coaching, advisory, co-ordinating and delivering. To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions. About You: Youll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team. Results Orientated Confident, self-motivated and positive attitude with strong commercial awareness A customer centric approach to business in all dealing with customers, peers, staff and suppliers Ability to proactively give feedback and act on feedback given Champions a coaching culture Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Role model Brakes values at all times An ability to build and maintain good working relationships at all levels Leads, inspires and promotes confidence within a Team Exceptional customer handling skills and experience with strong problem solving capabilities Above all you will be on a mission to deliver the best solution and best experience to your customers both internal and external. A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibility And much more. Theres a lot on offer, so what are you waiting for? JBRP1_UKTJ
Mar 02, 2026
Full time
Job Description Lead Generation Team Manager Working Monday to Friday 37.5 £32,123 plus an a competitive bonus structure -Excellent career development, discounted products and services and much more! We are currently recruiting a for a Team Managerto join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager Responsible for leading and motivating a team of up to 12Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include: Responsible for the direct management and motivation of up to 12Lead Generation Executives ensuring each individual is fully developed to their maximum potential. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support and identify opportunities to improve revenue and customer experience. Responsible for sales pipeline prospecting Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals. The role will be a mixture of coaching, advisory, co-ordinating and delivering. To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions. About You: Youll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team. Results Orientated Confident, self-motivated and positive attitude with strong commercial awareness A customer centric approach to business in all dealing with customers, peers, staff and suppliers Ability to proactively give feedback and act on feedback given Champions a coaching culture Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Role model Brakes values at all times An ability to build and maintain good working relationships at all levels Leads, inspires and promotes confidence within a Team Exceptional customer handling skills and experience with strong problem solving capabilities Above all you will be on a mission to deliver the best solution and best experience to your customers both internal and external. A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibility And much more. Theres a lot on offer, so what are you waiting for? JBRP1_UKTJ
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 02, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Description ContactCentre Team Manager Lead Generation Working Monday to Friday 37.5 £32,123 plus an a competitive bonus structure -Excellent career development, discounted products and services and much more! We are currently recruiting a for a Team Managerto join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager Responsible for leading and motivating a team of up to 12Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include: Responsible for the direct management and motivation of up to 12Lead Generation Executives ensuring each individual is fully developed to their maximum potential. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support and identify opportunities to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals. The role will be a mixture of coaching, advisory, co-ordinating and delivering. To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions. About You: Youll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team. Results Orientated Confident, self-motivated and positive attitude with strong commercial awareness A customer centric approach to business in all dealing with customers, peers, staff and suppliers Ability to proactively give feedback and act on feedback given Champions a coaching culture Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Role model Brakes values at all times An ability to build and maintain good working relationships at all levels Leads, inspires and promotes confidence within a Team Exceptional customer handling skills and experience with strong problem solving capabilities Above all you will be on a mission to deliver the best solution and best experience to your customers both internal and external. A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibility And much more. Theres a lot on offer, so what are you waiting for? JBRP1_UKTJ
Mar 02, 2026
Full time
Job Description ContactCentre Team Manager Lead Generation Working Monday to Friday 37.5 £32,123 plus an a competitive bonus structure -Excellent career development, discounted products and services and much more! We are currently recruiting a for a Team Managerto join the Lead Generation team in our Tamworth Contact Centre. As a Brakes Team Manager Responsible for leading and motivating a team of up to 12Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include: Responsible for the direct management and motivation of up to 12Lead Generation Executives ensuring each individual is fully developed to their maximum potential. Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business. Support and identify opportunities to improve revenue and customer experience. Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals. The role will be a mixture of coaching, advisory, co-ordinating and delivering. To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams. KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions. About You: Youll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team. Results Orientated Confident, self-motivated and positive attitude with strong commercial awareness A customer centric approach to business in all dealing with customers, peers, staff and suppliers Ability to proactively give feedback and act on feedback given Champions a coaching culture Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc Excellent communication, influencing and negotiation skills, both written and verbal Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment Role model Brakes values at all times An ability to build and maintain good working relationships at all levels Leads, inspires and promotes confidence within a Team Exceptional customer handling skills and experience with strong problem solving capabilities Above all you will be on a mission to deliver the best solution and best experience to your customers both internal and external. A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibility And much more. Theres a lot on offer, so what are you waiting for? JBRP1_UKTJ
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk's leading insurance Groups we will expand your knowledge, building on your strong foundations in audit. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will; Act as a major point of contact within the firm for the audited entity, together with the Partner. Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity. Identify and recognise business and sales opportunities and inform the Partner as appropriate. Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers. Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees. Complete assignments within agreed budgets and timescales and identify opportunities for additional billings. ACCA/ACA/ICAS qualified or overseas equivalent. Previous experience of managing people. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Service Advisor Location: Thetford Salary: up to £32,500 basic per annum plus bonus Hours: Week 1 - Monday to Friday, 9 am to 5 pm; Week 2 Monday to Friday, 8 am to 6 pm Ref:29993 Were recruiting a Service Advisor to join our client - one of the leading main dealer groups, representing some fantastic automotive brands. This is an excellent opportunity to build a long-term career, with progression opportunities at a reputable dealership. If youre an experienced Service Advisor seeking a new challenge, wed love to hear from you! Benefits for Service Advisor Training and development opportunities for career progression Great pension scheme Company Discounts Service Advisor Duties Your remit will be to meet and greet customers bringing their vehicles to the car dealership for scheduled and non-scheduled servicing and repairs Booking customer vehicles into the workshop and keeping them up to date on the progress of their vehicle Support the aftersales function and the various staff members in the department such as workshop controllers and assist the service manager in the day to day running of a busy after sales department Manage customer expectations and always strive for a professional approach Upselling any additional products to new and existing customers Service Advisor Requirements An experienced Service Advisor with dealership, bodyshop or independent background A professional and presentable individual A full UK driving licence Willing to work weekends How to Apply If you are interested in applying for this Service Advisor vacancy, then please send your CV and I will contact you on receipt. All applications will be treated with the utmost confidentiality. Consultant: Jason Evans - Octane Recruitment JEOJ Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries. JBRP1_UKTJ
Mar 02, 2026
Full time
Service Advisor Location: Thetford Salary: up to £32,500 basic per annum plus bonus Hours: Week 1 - Monday to Friday, 9 am to 5 pm; Week 2 Monday to Friday, 8 am to 6 pm Ref:29993 Were recruiting a Service Advisor to join our client - one of the leading main dealer groups, representing some fantastic automotive brands. This is an excellent opportunity to build a long-term career, with progression opportunities at a reputable dealership. If youre an experienced Service Advisor seeking a new challenge, wed love to hear from you! Benefits for Service Advisor Training and development opportunities for career progression Great pension scheme Company Discounts Service Advisor Duties Your remit will be to meet and greet customers bringing their vehicles to the car dealership for scheduled and non-scheduled servicing and repairs Booking customer vehicles into the workshop and keeping them up to date on the progress of their vehicle Support the aftersales function and the various staff members in the department such as workshop controllers and assist the service manager in the day to day running of a busy after sales department Manage customer expectations and always strive for a professional approach Upselling any additional products to new and existing customers Service Advisor Requirements An experienced Service Advisor with dealership, bodyshop or independent background A professional and presentable individual A full UK driving licence Willing to work weekends How to Apply If you are interested in applying for this Service Advisor vacancy, then please send your CV and I will contact you on receipt. All applications will be treated with the utmost confidentiality. Consultant: Jason Evans - Octane Recruitment JEOJ Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries. JBRP1_UKTJ
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Mar 01, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 01, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
Feb 28, 2026
Full time
Why join frog? frog is part of Capgemini Invent and partners with customer centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experience by delivering market defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. Frogs value humour, positivity, and community just as highly as performance and outcomes. We have an open, flexible and inclusive culture. Working at frog means you are empowered to meet the moment and Make Your Mark on every project What you will be doing We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. This is a senior leadership role for an experienced consultant with deep capability and sector expertise, a strong track record of digital and operational transformation, and a passion for delivering exceptional end to end experiences for both customers and frontline colleagues You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands on experience of large scale programmes, your network of industry relationships, and your thought leadership to create innovative proposals and deliver tangible benefit to both clients and customers alike. Key Responsibilities Lead and grow frog's Service Transformation activities across FS clients contributing to the overall growth of our business with FS clients Create and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care. Lead and deliver large scale and complex programmes of work from inception to implementation that leverage Capgemini group wide capabilities, have sound commercial foundation, measurable business outcomes and that excite and engage our clients and colleagues. Lead business development, including shaping proposals, responding to bids, pitching to clients, and growing key accounts. Build trusted relationships as a strategic advisor to senior client stakeholders, including C suite leaders, leveraging your deep sector knowledge and consultancy experience. Inspire, coach and develop high performing teams, fostering a culture of creativity, collaboration, and excellence. Build and maintain a strong external presence through thought leadership, speaking engagements, and social media (e.g. LinkedIn). What we are looking for Consulting experience, ideally within Big 4. Deep Sector expertise in FS, in particular Insurance, with a strong understanding of market trends, regulatory landscape, and customer needs. Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design. Proven track record of delivering complex transformation programmes in the insurance sector. Respected industry leader with a visible online presence and a strong network of insurance sector contacts. Passion for innovation and a human centred approach to problem solving. Experience working in or leading a sector focused team within a consultancy is highly desirable. What you will bring A good fit for this role will bring many of the skills, experience, and attributes below Strategic Leader - Capable of managing high performing teams while delivering impactful approaches that drive measurable results for our clients Experienced seller - a proven track record of identifying and driving potential opportunities with clients that will open up areas for frog to expand Pragmatic problem solver - adopts a proactive and flexible approach, focused on finding practical solutions and reducing complexity to drive results Collaborative team player - Builds strong relationships and works effectively across diverse stakeholders. Commercially astute - develops programmes of work that deliver commercially for both client and frog, is contractually savvy and takes a balanced approach to risk management Excellent interpersonal skills - Builds trust and fosters strong connections with colleagues, clients, and stakeholders. Adaptable and agile - Thrives in dynamic environments and embraces modern, agile ways of working Intellectually curious - seeks new and different ways of doing things and applies intellectual rigour to developing points of view and proposals Storyteller - can engage and excite across colleagues and clients alike through well crafted stories and messaging It would be a bonus if you had: Experience working with at least one of these platform providers - Salesforce, Microsoft Dynamics, Nice, Genesys, AWS, Google Dialogflow We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.
You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 28, 2026
Full time
You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Job Titl e: Technical Support Advisor Location: Chandlers Ford Salary: £ 26,208 including a discretionary bonus Hours: Monday- Friday 8am-5pm Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision. We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs. By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in delivering greater visibility and control over their energy consumption. We have an exciting opportunity to join our O perations team , w here you'll support internal teams and our customers with any questions or issues they have with the ir smart meter. If you're someone who thrives on understanding processes, solving problems, and making a real difference to customers, we'd love to hear from you. What does this role involve? As a Technical Support Advisor , you will be reviewing data , ident ifyi ng anomalies, and proactively resolving issues before they affect our customers. Y ou will be a point of escalation to our contact centre teams to resolve a range of technical issues . This will include both inbound and outbound calls to customers to help troubleshoot and resolve issues. Who are we looking for? You will be naturally inquisitive with strong communication skills, which will allow you to assess a situation and be able to communicate a solut ion to both internal teams and customers. To be successful in this role you will be required to pass an enhanced security vetting process. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Feb 28, 2026
Full time
Job Titl e: Technical Support Advisor Location: Chandlers Ford Salary: £ 26,208 including a discretionary bonus Hours: Monday- Friday 8am-5pm Established in 2003, Utilita Energy was founded with a simple mission: to transform how people experience energy by placing customers at the heart of every decision. We set out to challenge the Big Six by creating a fairer, more flexible approach that empowers customers to feel informed, in control, and confident about their energy usage and costs. By revolutionising the way customers can use prepayment as their preferred payment method, smart meters have become essential in delivering greater visibility and control over their energy consumption. We have an exciting opportunity to join our O perations team , w here you'll support internal teams and our customers with any questions or issues they have with the ir smart meter. If you're someone who thrives on understanding processes, solving problems, and making a real difference to customers, we'd love to hear from you. What does this role involve? As a Technical Support Advisor , you will be reviewing data , ident ifyi ng anomalies, and proactively resolving issues before they affect our customers. Y ou will be a point of escalation to our contact centre teams to resolve a range of technical issues . This will include both inbound and outbound calls to customers to help troubleshoot and resolve issues. Who are we looking for? You will be naturally inquisitive with strong communication skills, which will allow you to assess a situation and be able to communicate a solut ion to both internal teams and customers. To be successful in this role you will be required to pass an enhanced security vetting process. The Important Things! Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Feb 28, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Employment Legal Counsel - Hybrid Working Location: Milton Keynes, Buckinghamshire Posted: 1 day ago Category: Professional Services Jobs Express Recruitment are delighted to be supporting a leading organisation in their search for an experienced Employment Legal Counsel to join their expanding Legal team. This is a fantastic opportunity to work within a well-established and forward-thinking environment providing comprehensive employment law advice across both contentious and non-contentious matters. The successful candidate will work closely with senior colleagues and play a pivotal role in supporting the organisation through a period of transition as the legal team evolves into a full-service in-house department. This permanent position offers a competitive salary of up to c£56k DOE alongside an excellent benefits package including generous pension contributions (14.5% employer contribution), 33 days holiday plus bank holidays and Christmas closure. The role operates on a flexible hybrid working model based in Milton Keynes working 2 days a week in the office. Provide expert advice on all areas of employment law both contentious and non-contentious Manage Employment Tribunal cases from start to finish instructing external counsel when appropriate Advise on employee relations, disciplinary, grievance and capability matters Support the drafting, reviewing and updating of employment policies, procedures and contracts Work collaboratively with HR and leadership teams to deliver practical and risk-based solutions Contribute to training initiatives across the business to enhance understanding of employment law and compliance obligations Assist in managing relationships with external legal advisors and stakeholders Skills & Experience Qualified Solicitor (or equivalent) with post-qualification experience in employment law Strong background in handling employment matters within a large or complex organisation Ideally possess experience working in-house Proven experience in managing Employment Tribunal cases independently Excellent understanding of employment legislation and HR best practice Confident communicator with the ability to influence and advise stakeholders at all levels Self-sufficient and proactive with the ability to prioritise a varied and demanding workload About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on and we will do the rest for you. Vacancy Summary Hours: Full Time Salary: Up to c£56k per annum D.O.E + benefits Job Type: Permanent Unfortunately, we are unable to contact all applicants due to the high volume of responses we rece ive. If you have not heard from a consultant within three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertis ed by Expre ss Recruitment Ltd. are those of an Employment Agency.
Feb 28, 2026
Full time
Employment Legal Counsel - Hybrid Working Location: Milton Keynes, Buckinghamshire Posted: 1 day ago Category: Professional Services Jobs Express Recruitment are delighted to be supporting a leading organisation in their search for an experienced Employment Legal Counsel to join their expanding Legal team. This is a fantastic opportunity to work within a well-established and forward-thinking environment providing comprehensive employment law advice across both contentious and non-contentious matters. The successful candidate will work closely with senior colleagues and play a pivotal role in supporting the organisation through a period of transition as the legal team evolves into a full-service in-house department. This permanent position offers a competitive salary of up to c£56k DOE alongside an excellent benefits package including generous pension contributions (14.5% employer contribution), 33 days holiday plus bank holidays and Christmas closure. The role operates on a flexible hybrid working model based in Milton Keynes working 2 days a week in the office. Provide expert advice on all areas of employment law both contentious and non-contentious Manage Employment Tribunal cases from start to finish instructing external counsel when appropriate Advise on employee relations, disciplinary, grievance and capability matters Support the drafting, reviewing and updating of employment policies, procedures and contracts Work collaboratively with HR and leadership teams to deliver practical and risk-based solutions Contribute to training initiatives across the business to enhance understanding of employment law and compliance obligations Assist in managing relationships with external legal advisors and stakeholders Skills & Experience Qualified Solicitor (or equivalent) with post-qualification experience in employment law Strong background in handling employment matters within a large or complex organisation Ideally possess experience working in-house Proven experience in managing Employment Tribunal cases independently Excellent understanding of employment legislation and HR best practice Confident communicator with the ability to influence and advise stakeholders at all levels Self-sufficient and proactive with the ability to prioritise a varied and demanding workload About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on or give us a call on and we will do the rest for you. Vacancy Summary Hours: Full Time Salary: Up to c£56k per annum D.O.E + benefits Job Type: Permanent Unfortunately, we are unable to contact all applicants due to the high volume of responses we rece ive. If you have not heard from a consultant within three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertis ed by Expre ss Recruitment Ltd. are those of an Employment Agency.
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Feb 28, 2026
Full time
Overview The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. (Note: This description has been reformatted from the original to meet the required formatting standards while preserving content.) About the Role In this opportunity as a Customer Success Manager (Tax & Trade), you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives. Your Responsibilities Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks, develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check-ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends, identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics, including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross-sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer, gathering insights and feedback to inform product development, roadmap prioritization, and go-to-market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross-functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans. Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long-term customer advocacy. About You You're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client-facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions, with a willingness to learn and work with innovative, AI-enabled products. Proven ability to build trusted, long-term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder-management skills. Positive, customer-centric attitude with strong problem-solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross-functional teams, contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail-oriented domain, balancing customer needs with compliance and product best practices. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Feb 28, 2026
Full time
# Our Privacy Statement & Cookie Policy The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers. This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular check-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer advocate, gathering feedback to influence product development, and partners with internal teams to align customer success with broader business objectives. Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features. About the RoleIn this opportunity as a Customer Success Manager (Tax & Trade) , you will play a critical role in driving customer value, adoption, and long term success. You will serve as the primary trusted advisor for your customer portfolio, ensuring clients fully adopt and leverage our Tax & Trade solutions to achieve their business and compliance objectives.You will: Cultivate and sustain strong relationships with key customer stakeholders, acting as the primary point of contact for ongoing engagement, support, and strategic guidance. Design and execute tailored customer success plans aligned to each customer's objectives, regulatory context, and maturity, ensuring measurable outcomes and value realization. Proactively identify retention and churn risks , develop targeted mitigation strategies, and triage issues with the appropriate internal teams to protect customer outcomes and renewals. Conduct regular customer check ins and Executive Business Reviews (EBRs) to review progress, align on priorities, and proactively address risks or opportunities. Monitor and analyze product usage and adoption trends , identifying barriers to adoption and implementing targeted strategies to increase engagement, feature utilization, and customer health. Track and manage key success metrics , including customer health scores, adoption of new features, time to first value, and overall satisfaction. Collaborate closely with Sales to support renewals and identify expansion opportunities, including upsell and cross sell initiatives, while helping customers evolve and challenge their goals. Act as the voice of the customer , gathering insights and feedback to inform product development, roadmap prioritization, and go to market strategies. Develop customer success stories and case studies that demonstrate the value and impact of Tax & Trade solutions. Partner cross functionally with Sales, Product, Marketing, and other internal teams to align customer success initiatives with broader business objectives and strategic account plans.Success in this role is measured through strong customer outcomes, high retention rates, increased product adoption, and long term customer advocacy. About YouYou're a strong fit for the role of Customer Success Manager if you bring the following experience, skills, and mindset: Bachelor's degree, preferably in Law, Business, Finance, Economics, or a related field (or equivalent professional experience). 3-5 years of relevant experience in Customer Success, Account Management, Consulting, or a client facing role within SaaS, Tax, Trade, Regulatory, or Financial Services environments. Strong interest in technology and software solutions , with a willingness to learn and work with innovative, AI enabled products. Proven ability to build trusted, long term customer relationships and engage effectively with stakeholders at multiple levels. Analytical mindset with the ability to interpret usage data, adoption metrics, and customer health indicators to drive proactive action. Excellent communication, presentation, and stakeholder management skills. Positive, customer centric attitude with strong problem solving capabilities and a proactive approach to managing risk and change. Demonstrated ability to work effectively in cross functional teams , contributing to shared goals and exceptional customer experiences. Comfortable operating in a regulated and detail oriented domain , balancing customer needs with compliance and product best practices. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion,
Multi Channel Engagement Team Leader (Customer Service) Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £30,000 / year Description About the team: At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items. With a focus on reCommerce, reuse and recycling, we're driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we're scaling rapidly and making a positive global impact. About the role: We're building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more. This is a hands on leadership role, where you'll drive performance, quality, and customer satisfaction - ensuring that your team delivers consistently excellent service across all channels. You'll balance day to day operational oversight with coaching, development, and continuous improvement. The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability. Key Responsibilities Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance. Conduct regular 1:1s, quality reviews, and team meetings, QA's under People Management. Identify skills gaps and deliver targeted coaching or training Set clear goals and expectations, and ensure accountability Support onboarding and upskilling of new team members Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity. Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded Manage scheduling, workload balancing, and resource planning to meet contact demand Handle real time escalations, complaints, or complex queries as needed Identify recurring issues, friction points or inefficiencies, and contribute to service improvements Provide feedback to wider teams on customer pain points, product/service issues, or process improvements Support the implementation of new tools, processes, and systems within the team Collaborate with other team leaders and departments to ensure seamless end to end customer experiences. Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success. Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance. Skills, Knowledge and Expertise Essential Skills & Experience: Proven experience in a customer service/contact centre leadership role minimum 2 years Strong people leadership and coaching skills, with the ability to bring out the best in others A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc. Confident using data to monitor team performance and drive improvement Excellent communication skills - empathetic, clear, motivating Comfortable with change, and able to lead others through transitions Highly organised, calm under pressure, and solution focused Nice to Have (But Not Essential) Familiarity with CRM and contact centre technologies Experience in sales
Feb 28, 2026
Full time
Multi Channel Engagement Team Leader (Customer Service) Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £30,000 / year Description About the team: At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items. With a focus on reCommerce, reuse and recycling, we're driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we're scaling rapidly and making a positive global impact. About the role: We're building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more. This is a hands on leadership role, where you'll drive performance, quality, and customer satisfaction - ensuring that your team delivers consistently excellent service across all channels. You'll balance day to day operational oversight with coaching, development, and continuous improvement. The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability. Key Responsibilities Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance. Conduct regular 1:1s, quality reviews, and team meetings, QA's under People Management. Identify skills gaps and deliver targeted coaching or training Set clear goals and expectations, and ensure accountability Support onboarding and upskilling of new team members Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity. Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded Manage scheduling, workload balancing, and resource planning to meet contact demand Handle real time escalations, complaints, or complex queries as needed Identify recurring issues, friction points or inefficiencies, and contribute to service improvements Provide feedback to wider teams on customer pain points, product/service issues, or process improvements Support the implementation of new tools, processes, and systems within the team Collaborate with other team leaders and departments to ensure seamless end to end customer experiences. Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success. Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance. Skills, Knowledge and Expertise Essential Skills & Experience: Proven experience in a customer service/contact centre leadership role minimum 2 years Strong people leadership and coaching skills, with the ability to bring out the best in others A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc. Confident using data to monitor team performance and drive improvement Excellent communication skills - empathetic, clear, motivating Comfortable with change, and able to lead others through transitions Highly organised, calm under pressure, and solution focused Nice to Have (But Not Essential) Familiarity with CRM and contact centre technologies Experience in sales
