Royal Academy of Music
City Of Westminster, London
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Jan 09, 2026
Full time
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Jan 09, 2026
Full time
Area of Interest: Investment Banking, Markets, and Research Location: London, GB, E14 5HQ Work style: Hybrid Worker Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking a professional to join our team in the role of: Senior Product Manager - Custody This role sits at the intersection of product strategy, data innovation, and client engagement. The successful candidate will shape the next generation of custody data products, leveraging design thinking, analytical insight, and deep understanding of client needs to deliver differentiated, data driven solutions. This is a strategic and hands on role suited to someone who thrives in complex environments, understands the nuances of custody and post trade data, and can translate ideas into actionable product outcomes. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Lead the design and development of new custody data products, using design thinking methodologies to identify client pain points and opportunities. Define product vision, roadmap, and success metrics aligned to the broader Securities Services strategy and partner with Technology, Operations, and Data teams to translate business requirements into scalable, high quality solutions. Develop a deep understanding of custody data flows, data models, and data quality considerations across the trade lifecycle whilst using data driven insights to inform product decisions, validate hypotheses, and measure product performance. Engage directly with clients to understand their evolving data strategies, challenges, and future needs and act as a subject matter expert in custody data, representing the bank in client workshops, industry discussions, and strategic forums. Collaborate with global stakeholders across Product, Technology, Operations, Sales, and Legal to drive end to end product delivery and influence senior stakeholders with clear, structured communication and data backed recommendations. To be successful in this role you should meet the following requirements: Proven experience in Custody, Securities Services, or a closely related post trade environment with strong product management or data focused experience, ideally within financial services. Demonstrated ability to work with complex datasets, data models, and analytical tools with expertise in applying design thinking principles to product development. Excellent communication skills, with the ability to simplify complexity and engage senior clients in addition to a strong problem solving mindset with the ability to balance strategic thinking and hands on execution. Experience in data strategy, data architecture, or data driven product roles, with familiarity with emerging data trends in the securities industry (e.g., APIs, cloud data distribution, digital assets, AI/ML use cases). Ability to navigate large, matrixed organisations and influence without direct authority This role is based in London Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a needed that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Jan 09, 2026
Contractor
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jan 08, 2026
Full time
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 08, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Jan 08, 2026
Full time
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Go back University Hospitals Coventry and Warwickshire NHS Trust Admin Manager The closing date is 11 January 2026 To provide leadership and daily management for the Radiology central administration team, ensuring timely and accurate coordination of reception, referrals, and reporting. The post holder will oversee performance monitoring, rota coordination, complaints management, and escalation processes to maintain compliance with national targets and patient safety standards. This role is critical to supporting DM01 and RTT performance and ensuring efficient delivery of imaging services. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Main duties of the job Oversee day-to-day administrative management of the department in line with Trust and national policies. Act as a key resource for staff, providing guidance and supporting training development. Represent the department at meetings and contribute to strategic planning. Lead recruitment, retention, and performance management of administrative staff. Manage sickness reviews, disciplinary and grievance processes. Maintain effective internal and external communication systems. Implement and review policies, processes, and IT systems for efficiency. Coordinate cancer pathways, referrals, and outsourcing; monitor waiting lists and PTLs to prevent breaches of DM01, RTT, and KPIs. Manage Datix incidents and complaints, ensuring compliance and timely resolution. Produce weekly performance reports and oversee rota management. Undertake project work, data analysis, and reporting. Ensure accurate patient data input and compliance with Trust standards. Support service improvement initiatives and share ideas for development. About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Job responsibilities Assume overall responsibility for the administrative business-as-usual management of the department with specialist knowledge in line with service requirements. Act as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participate in developing and updating local and Trust-wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in setting objectives and standards. Represent the department in appropriate forums. Continuous review and updating of administration policies and procedures and supporting documentation and systems. Implement and develop new processes and guidance for efficient and effective operation of processes within the Department and Trust. Liaise with ICT helpdesk to raise technical issues relating to departmental IT systems. Lead recruitment, retention and selection of administrative staff including preparation of documentation. Manage sickness reviews, disciplinary, capability and grievance issues as required. Ensure effective internal and external communication systems within the department and Trust-wide. Provide an effective communication system both within the team and to internal and external agencies. Motivate and persuade staff regarding changes to procedures and current practice. Liaise with GP surgeries, leads and specialties to ensure issues are resolved and information is communicated. Undertake project work including data collation, manipulation and reporting to produce reports and spreadsheets. Utilise relevant Trust IT systems ensuring accurate patient data input in line with guidelines. Share ideas for potential service improvement. Coordinate cancer pathways including escalation of long waiters and timely scheduling of scanning and reporting. Ensure timely allocation and processing of referrals including outsourcing coordination. Manage Datix incidents and complaints related to the central admin team ensuring compliance and timely resolution. Oversee appraisals, sickness reviews and performance management for the central admin team including medical secretaries, support secretaries and reception staff. Ensure reception and admin rotas are published and adequately covered to maintain service continuity. Produce and manage weekly performance reports. Monitor and validate waiting lists and PTLs to prevent breaches of DM01, RTT targets and internal KPIs. Support service improvement initiatives and maintain compliance with Trust policies and standards. For further details please see the attached job description. Person Specification Qualifications see supporting documents Experience see supporting documents see supporting documents Knowledge see supporting documents see supporting documents Skills see supporting documents see supporting documents Commitment to Trust Values and Behaviours see supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Coventry and Warwickshire NHS Trust Address University Hospitals Coventry and Warwickshire University Hospitals Coventry and Warwickshire
Jan 07, 2026
Full time
Go back University Hospitals Coventry and Warwickshire NHS Trust Admin Manager The closing date is 11 January 2026 To provide leadership and daily management for the Radiology central administration team, ensuring timely and accurate coordination of reception, referrals, and reporting. The post holder will oversee performance monitoring, rota coordination, complaints management, and escalation processes to maintain compliance with national targets and patient safety standards. This role is critical to supporting DM01 and RTT performance and ensuring efficient delivery of imaging services. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Main duties of the job Oversee day-to-day administrative management of the department in line with Trust and national policies. Act as a key resource for staff, providing guidance and supporting training development. Represent the department at meetings and contribute to strategic planning. Lead recruitment, retention, and performance management of administrative staff. Manage sickness reviews, disciplinary and grievance processes. Maintain effective internal and external communication systems. Implement and review policies, processes, and IT systems for efficiency. Coordinate cancer pathways, referrals, and outsourcing; monitor waiting lists and PTLs to prevent breaches of DM01, RTT, and KPIs. Manage Datix incidents and complaints, ensuring compliance and timely resolution. Produce weekly performance reports and oversee rota management. Undertake project work, data analysis, and reporting. Ensure accurate patient data input and compliance with Trust standards. Support service improvement initiatives and share ideas for development. About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Job responsibilities Assume overall responsibility for the administrative business-as-usual management of the department with specialist knowledge in line with service requirements. Act as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participate in developing and updating local and Trust-wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in setting objectives and standards. Represent the department in appropriate forums. Continuous review and updating of administration policies and procedures and supporting documentation and systems. Implement and develop new processes and guidance for efficient and effective operation of processes within the Department and Trust. Liaise with ICT helpdesk to raise technical issues relating to departmental IT systems. Lead recruitment, retention and selection of administrative staff including preparation of documentation. Manage sickness reviews, disciplinary, capability and grievance issues as required. Ensure effective internal and external communication systems within the department and Trust-wide. Provide an effective communication system both within the team and to internal and external agencies. Motivate and persuade staff regarding changes to procedures and current practice. Liaise with GP surgeries, leads and specialties to ensure issues are resolved and information is communicated. Undertake project work including data collation, manipulation and reporting to produce reports and spreadsheets. Utilise relevant Trust IT systems ensuring accurate patient data input in line with guidelines. Share ideas for potential service improvement. Coordinate cancer pathways including escalation of long waiters and timely scheduling of scanning and reporting. Ensure timely allocation and processing of referrals including outsourcing coordination. Manage Datix incidents and complaints related to the central admin team ensuring compliance and timely resolution. Oversee appraisals, sickness reviews and performance management for the central admin team including medical secretaries, support secretaries and reception staff. Ensure reception and admin rotas are published and adequately covered to maintain service continuity. Produce and manage weekly performance reports. Monitor and validate waiting lists and PTLs to prevent breaches of DM01, RTT targets and internal KPIs. Support service improvement initiatives and maintain compliance with Trust policies and standards. For further details please see the attached job description. Person Specification Qualifications see supporting documents Experience see supporting documents see supporting documents Knowledge see supporting documents see supporting documents Skills see supporting documents see supporting documents Commitment to Trust Values and Behaviours see supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name University Hospitals Coventry and Warwickshire NHS Trust Address University Hospitals Coventry and Warwickshire University Hospitals Coventry and Warwickshire
We are looking for an Account Director to join an established FM company on a temporary, 6 month basis. This role is home based, with travel to sites in Warwick, London and Manchester. You will need to have an operational background, with clear experience within FM Management. Account Director Monday to Friday 8-5pm Temporary - 6 months plus Home based - Travel to Warwick, Manchester, London required As an Account Director, you will be: Responsible for the service delivery and compliance/ risk management outputs to meet statutory maintenance requirements. Own and manage the Account governance arrangements around statutory PPM, remedial works and compliance outputs/ measures Interface with the delivery teams and ensure the customer journey/ helpdesk function is efficient and improvement strategies are implemented Develop sustainable relationships with the client based upon the successful delivery of client expectations Develop and support engineering functions and ensure compliance is met To be successful as an Account Director you will need to have: Experience in an FM operations deliver role at Senior management level Analytical approach to using data to enhance operational delivery performance Strong leadership skills and commercial awareness If you are interested in this role, please apply directly to this advert. We would like to speak to anyone with Account Director, Technical Services Manager, Technical Director, Technical Service Manager experinece.
Jan 07, 2026
Seasonal
We are looking for an Account Director to join an established FM company on a temporary, 6 month basis. This role is home based, with travel to sites in Warwick, London and Manchester. You will need to have an operational background, with clear experience within FM Management. Account Director Monday to Friday 8-5pm Temporary - 6 months plus Home based - Travel to Warwick, Manchester, London required As an Account Director, you will be: Responsible for the service delivery and compliance/ risk management outputs to meet statutory maintenance requirements. Own and manage the Account governance arrangements around statutory PPM, remedial works and compliance outputs/ measures Interface with the delivery teams and ensure the customer journey/ helpdesk function is efficient and improvement strategies are implemented Develop sustainable relationships with the client based upon the successful delivery of client expectations Develop and support engineering functions and ensure compliance is met To be successful as an Account Director you will need to have: Experience in an FM operations deliver role at Senior management level Analytical approach to using data to enhance operational delivery performance Strong leadership skills and commercial awareness If you are interested in this role, please apply directly to this advert. We would like to speak to anyone with Account Director, Technical Services Manager, Technical Director, Technical Service Manager experinece.
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
Jan 06, 2026
Full time
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 per annum Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment Previous experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking. Package: Competitive salary of 30,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunities Responsibilities: Lead, coach and motivate the helpdesk team to deliver exceptional service Act as the main point of contact for escalations, queries, and performance issues Monitor and manage workload distribution and ensure all SLAs/KPIs are met Support the implementation of helpdesk processes and system improvements Prepare and deliver performance reports to management Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution Conduct regular 1-1s, appraisals and training sessions for team development Requirements: Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector Strong understanding of CAFM systems (e.g., Concept, Planon, or similar) Excellent communication, interpersonal and organisational skills Ability to remain calm under pressure and manage competing priorities Strong problem-solving skills and a proactive approach to service delivery Competent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
Jan 06, 2026
Full time
FM Helpdesk Team Leader - Deansgate, Manchester - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging and job tracking. Package: Competitive salary of 30,000 per annum (depending on experience) Core hours are Monday - Friday (40 hours per week) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunities Responsibilities: Lead, coach and motivate the helpdesk team to deliver exceptional service Act as the main point of contact for escalations, queries, and performance issues Monitor and manage workload distribution and ensure all SLAs/KPIs are met Support the implementation of helpdesk processes and system improvements Prepare and deliver performance reports to management Liaise with clients, contractors and internal departments to ensure effective communication and issue resolution Conduct regular 1-1s, appraisals and training sessions for team development Requirements: Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sector Strong understanding of CAFM systems (e.g., Concept, Planon, or similar) Excellent communication, interpersonal and organisational skills Ability to remain calm under pressure and manage competing priorities Strong problem-solving skills and a proactive approach to service delivery Competent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
Jan 06, 2026
Full time
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Jan 06, 2026
Full time
Job Description Key Responsibilities: Customer Service : Be the go-to contact for resolving payroll and pension queries, ensuring our Helpdesk is accessible and queries are answered within SLAs. Payroll & Pension Processing : Process payroll adjustments and pension activities on time and in line with regulations. Collaborate with managers to resolve issues affecting pay and pensions. Regulatory Compliance : Provide guidance on statutory payroll matters and ensure compliance with all applicable employment and tax legislation. Teamwork : Collaborate across teams, building strong relationships to support the delivery of the "pay right first time" objective. Be a key part of the Payroll & Pensions team, working cross-functionally to meet the needs of the business. Essential Skills & Experience: Educational Qualifications : 5 GCSEs (A -C) including Mathematics. Proficient in Microsoft Office. Experience & Expertise : In-depth payroll and pensions knowledge, with understanding of applicable legislation. Strong customer service skills with the ability to resolve complex queries. Excellent communication skills (both written and verbal). Attention to detail and ability to work with high accuracy under tight deadlines. Desirable Qualifications & Experience: CIPP Qualification or willingness to work towards it. Payroll Technician Certificate Level 3 and/or Foundation Degree Access Course . Experience with payroll and pensions processing in an operational setting. Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:Caring - Honest - One Team - Innovative - Courageous - Equal You'll get: Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it. Leadership development programmes & progression pathways A supportive, inclusive workplace culture Matched contribution company pension scheme Wellbeing resources and mental health support Reward and Recognition Schemes Discounts on shopping, tech, travel, and more through CHOICE Rewards Ready to Join Lifeways? If you're passionate about payroll and pensions and want to be part of a team dedicated to delivering excellence, apply now! Help us ensure our employees are paid accurately and on time, every time. Apply Today! Lifeways Group is an equal opportunities employer and is committed to creating a diverse environment. We welcome applications from all qualified candidates.
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Jan 05, 2026
Full time
Title: Helpdesk Administrator Location: Bolton Salary: £25,000 - £28,000 The Client Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings. As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Administrator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company. The role of Helpdesk Administrator: As a Helpdesk Administrator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our CRM system. This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you Key Responsibilities of the Helpdesk Administrator: You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates. As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date. You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly. Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations. Essentials: - Previous experience in an administrative role within a busy construction or facilities management setting - Strong organisational skills and attention to detail - Experience with CRM systems (Big Change experience is advantageous but not essential) - Ability to manage multiple tasks and prioritise effectively in a fast-paced environment - Excellent communication skills, both written and verbal, with a strong client management focus - Ability to work independently as well as part of a team What's on Offer: Competitive Salary: Based on experience. Pension Scheme: 5% pension contribution to help secure your future. Professional Development: Opportunities for continuous personal and career growth. Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere. Collaborative Team: A culture that values communication, respect, and shared success. Exciting Growth Potential: Be part of a growing company with a clear vision for the future. Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 05, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Jan 05, 2026
Full time
C# Software Developer (with Networking & IT Systems exposure) Location: Wrexham, North Wales Salary: £35,000 + excellent benefits Our client is a leader in developing manufacturing tech and on their behalf we re looking for a sharp, hands-on C# developer who loves building real-world applications that make a genuine difference on the factory floor and in the office. This isn t a typical helpdesk role. Yes, you ll be the go-to person for the company s IT systems, but the main focus is writing clean, maintainable code primarily in C# .NET Core to extend and improve the client's in-house manufacturing and business platforms. Networking and infrastructure are part of the mix (because everything you build has to talk to the real world), but they re secondary to solid programming skills. THE ROLE Designing and building new features and tools in C# .NET Core (this is the bulk of the role) Maintaining and enhancing our existing bespoke applications Writing scripts and automation tools in Python/PHP when it makes sense Occasional Laravel/PHP work on internal web tools Helping keep the infrastructure running smoothly (Windows/Linux servers, Active Directory, VMware, Office 365, backups, Cisco Meraki Wi-Fi, Fortinet firewalls, etc.) Configuring switches, firewalls, laptops, Raspberry Pis and label printers when needed Supporting users (mostly remotely via Teams) but this is light compared to the development work Creating BI dashboards and playing with AI/automation ideas YOU First and foremost: strong C# .NET Core skills you enjoy writing code more than resetting passwords Comfortable with modern development tools (GitHub, VS Code, Jira, etc.) Happy to touch infrastructure when required you understand networking basics, Active Directory, servers, VMware, etc. (you don t need to be a CCNA, just not scared of it) Bonus points if you ve worked with SQL Server, IIS, REST APIs, or have any manufacturing/warehouse exposure Minimum HNC/HND or degree in Computer Science / Software Development (or equivalent experience) 1 2 years+ commercial programming experience (more is fine too) Why you ll love it here You get to own and shape real products used every day by hundreds of people Proper variety one day you re adding a new feature in C#, the next you re deploying a Raspberry Pi on the shop floor Forward-thinking company that s genuinely investing in digital transformation and AI Small, friendly IT team no corporate red tape Great package: enhanced pension, private healthcare, heavily subsidised canteen, 25 days holiday + banks, hybrid flexibility If you re a C# developer who wants to stay close to the metal, see your code make an immediate impact, and doesn t mind rolling up your sleeves on the occasional bit of networking or infrastructure, this could be perfect.
Maintenance Scheduler Required Location: Deansgate, Manchester Job Type: Temporary (4 months initially) with a view to go permanent for the right candidate Start Date: Immediate or notice period Industry: Facilities Management Salary: 12.85 - 14.40 Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (flexible) About the Role: We're currently recruiting for a Facilities Maintenance Planner to join a leading maintenance provider based in Manchester City Centre. This is a fantastic opportunity for someone with planning or scheduling experience within the FM sector to join a supportive team with training provided. This role is initially temporary for 4 months , with a potential to become permanent . Key Responsibilities: Plan and coordinate reactive and planned maintenance work from the helpdesk Handle client calls and log faults accurately Monitor the progress of multiple PPMs, updating relevant stakeholders on any delays Support daily operation of the CAFM system Assist Team Leaders with scheduling and task management Monitor and report on CAFM data (PPM and reactive maintenance) Ensure accuracy in services data management and reporting Requirements: Previous experience using CAFM systems (desirable) Proficient in Microsoft Office Experience working for a Facilities Management company Proven experience in planning, scheduling, or a similar role Excellent organisational and communication skills If you are interested in the role, please send your CV or call Jess on (phone number removed) Key terms: Maintenance Planner, Manchester, Maintenance, Facilities Management
Jan 03, 2026
Contractor
Maintenance Scheduler Required Location: Deansgate, Manchester Job Type: Temporary (4 months initially) with a view to go permanent for the right candidate Start Date: Immediate or notice period Industry: Facilities Management Salary: 12.85 - 14.40 Working Hours: Monday - Friday, 8:00 AM - 5:00 PM (flexible) About the Role: We're currently recruiting for a Facilities Maintenance Planner to join a leading maintenance provider based in Manchester City Centre. This is a fantastic opportunity for someone with planning or scheduling experience within the FM sector to join a supportive team with training provided. This role is initially temporary for 4 months , with a potential to become permanent . Key Responsibilities: Plan and coordinate reactive and planned maintenance work from the helpdesk Handle client calls and log faults accurately Monitor the progress of multiple PPMs, updating relevant stakeholders on any delays Support daily operation of the CAFM system Assist Team Leaders with scheduling and task management Monitor and report on CAFM data (PPM and reactive maintenance) Ensure accuracy in services data management and reporting Requirements: Previous experience using CAFM systems (desirable) Proficient in Microsoft Office Experience working for a Facilities Management company Proven experience in planning, scheduling, or a similar role Excellent organisational and communication skills If you are interested in the role, please send your CV or call Jess on (phone number removed) Key terms: Maintenance Planner, Manchester, Maintenance, Facilities Management
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world If you have a passion for innovation in delivering service excellence with a background in Oracle Fusion Cloud Application implementation and support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle Customer Success Services? Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required. Lifecycle management As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's. What you'll do As a Fusion Cloud ERP Implementation Support Engineer for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers. A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Fusion Cloud ERP Implementation Support Engineer you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visit. The background you should have for this job 3+ years experience with Oracle Fusion Cloud ERP or 5+ years experience with Oracle Fusion Cloud and Oracle EBS ERP Eligibility for UK Government Security Clearance, British Nationality required. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Full understanding of UK ERP legislation Applying and testing of Oracle Updates Strong experience in proving support, configuration and extension services activities. Excellent spoken and written English language communication skills. Ability to work with multiple teams to address client needs. Demonstrate self-initiative and ability to work independently and unsupervised. Have hands-on experience in supporting/integrating and extending Oracle Fusion Cloud ERP Expertise in configuring and optimizing applications, and understanding of performance tuning techniques We also use Fusion SaaS (e.g. OIC, EPM, SCM, PPM, HCM, Payroll) At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.
Jan 03, 2026
Full time
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role! Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world If you have a passion for innovation in delivering service excellence with a background in Oracle Fusion Cloud Application implementation and support, we want you on our team! UK SC is required but don't disclose the fact you have SC until requested by Oracle Security Admin team. Who is Oracle Customer Success Services? Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers' business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required. Lifecycle management As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's. What you'll do As a Fusion Cloud ERP Implementation Support Engineer for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers. A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Fusion Cloud ERP Implementation Support Engineer you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visit. The background you should have for this job 3+ years experience with Oracle Fusion Cloud ERP or 5+ years experience with Oracle Fusion Cloud and Oracle EBS ERP Eligibility for UK Government Security Clearance, British Nationality required. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements. Full understanding of UK ERP legislation Applying and testing of Oracle Updates Strong experience in proving support, configuration and extension services activities. Excellent spoken and written English language communication skills. Ability to work with multiple teams to address client needs. Demonstrate self-initiative and ability to work independently and unsupervised. Have hands-on experience in supporting/integrating and extending Oracle Fusion Cloud ERP Expertise in configuring and optimizing applications, and understanding of performance tuning techniques We also use Fusion SaaS (e.g. OIC, EPM, SCM, PPM, HCM, Payroll) At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.
Role: Delivery Lead (Soft Services) Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa 240 p/d PAYE + 36 days annual leave Circa 325 p/d Umbrella Job Purpose / Overview As a Delivery Lead , you will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. Detailed and specific reports will be required from time to time to demonstrate compliance and ongoing improvements. As the project moves forward adapting to this is pivotal. Principal Accountabilities Manage day to day the provision of a critical site support service to the construction workforce. Manage and be directly responsible for the Soft FM Services contracts. Be accountable for ensuring all statutory, regulatory and site controls are complied with. Form effective relationships with their service contract partner and champion; clarity, respect, positivity, humility and integrity. Ensure the contract partners team are fully competent to perform their assigned roles - and that any shortfalls are reported to the Service Manager without delay Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a 'one team approach' Ensure CAD drawings and specific delivery information is maintained Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule - includes collection of forecasting information on workforce requirements Anticipate and resolve any issues arising with the FM contractors' package of works and services, identifying risks and facilitating their resolution or escalate to Senior FM Delivery Lead. Support the preparation of monthly reports including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning. Monitor and manage stock levels including procurement of office and welfare furniture, fittings and equipment. Co-ordinate the delivery of workspace services and play a key role in managing the process to include: safety management quality management environmental management risk mitigation Be flexible and able to carry out infrequent checks covering the shift pattern that the contractor works to. Knowledge, Skills, Qualifications & Experience Essential Recent and relevant In-depth knowledge and experience of workplace organisation along with Soft Service Delivery Management or leadership experience in a service lead environment. Experience of working in a high security environment. Must be confident in own abilities and be able to deliver in a dynamic environment. Willingness to learn from both successes and failures. Proven experience within a large project environment. Excellent communication skills and able to strike up effective working relationships. Must be willing to work with our local supply chain partners in a cooperative way. Desirable Experience of working with and developing budgets. Recognised and certificated 'Behavioural Safety Programme'. Recent IOSH accreditation or equivalent . Degree Level or Equivalent Qualification in a relevant subject Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Jan 03, 2026
Contractor
Role: Delivery Lead (Soft Services) Position: Contract Location: Hinkley Point C, Somerset Duration: 12 Months Rolling Rate: Circa 240 p/d PAYE + 36 days annual leave Circa 325 p/d Umbrella Job Purpose / Overview As a Delivery Lead , you will be responsible for the day-to-day delivery of Soft FM Services at the HPC construction site and its Associated Developments. This includes planning and oversight of all aspects of the Soft FM Service which supports the project: Housekeeping, FM Helpdesk, Fleet Management, Locker Management, Welfare & Office planning and other services as requested to support HPC and its contractors. The services will be provided at HPC as well as other office and ancillary buildings on various other associated developments. This role reports to the Senior FM Delivery Lead. The Delivery Lead will be responsible for developing, reviewing and amending policies and procedures that underpin strategy within their work area, and may also be called upon to help prepare detailed specifications, in support of the procurement process. Detailed and specific reports will be required from time to time to demonstrate compliance and ongoing improvements. As the project moves forward adapting to this is pivotal. Principal Accountabilities Manage day to day the provision of a critical site support service to the construction workforce. Manage and be directly responsible for the Soft FM Services contracts. Be accountable for ensuring all statutory, regulatory and site controls are complied with. Form effective relationships with their service contract partner and champion; clarity, respect, positivity, humility and integrity. Ensure the contract partners team are fully competent to perform their assigned roles - and that any shortfalls are reported to the Service Manager without delay Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule Ensure early intervention to avoid any escalation of issues affecting service delivery by working in the spirit of a 'one team approach' Ensure CAD drawings and specific delivery information is maintained Develop and implement plans to ensure service delivery meets or exceeds the expectations and project work schedule - includes collection of forecasting information on workforce requirements Anticipate and resolve any issues arising with the FM contractors' package of works and services, identifying risks and facilitating their resolution or escalate to Senior FM Delivery Lead. Support the preparation of monthly reports including safety performance, performance against SLAs, performance against KPIs, financial reporting, project forecasting and forward planning. Monitor and manage stock levels including procurement of office and welfare furniture, fittings and equipment. Co-ordinate the delivery of workspace services and play a key role in managing the process to include: safety management quality management environmental management risk mitigation Be flexible and able to carry out infrequent checks covering the shift pattern that the contractor works to. Knowledge, Skills, Qualifications & Experience Essential Recent and relevant In-depth knowledge and experience of workplace organisation along with Soft Service Delivery Management or leadership experience in a service lead environment. Experience of working in a high security environment. Must be confident in own abilities and be able to deliver in a dynamic environment. Willingness to learn from both successes and failures. Proven experience within a large project environment. Excellent communication skills and able to strike up effective working relationships. Must be willing to work with our local supply chain partners in a cooperative way. Desirable Experience of working with and developing budgets. Recognised and certificated 'Behavioural Safety Programme'. Recent IOSH accreditation or equivalent . Degree Level or Equivalent Qualification in a relevant subject Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Hard Services Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull. The successful candidate will be responsible for providing the operational delivery of all hard facilities services. Key Tasks Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion Support and monitor the activities of third-party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards Conduct monthly self-assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement Liaise with security personnel and report any faults or issues with access entry systems promptly Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction Act as a deputy in the absence of line management, ensuring continuity of operations Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery Undertake other activities and responsibilities as reasonably requested by your line manager Person Specification Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
Jan 02, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Hard Services Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull. The successful candidate will be responsible for providing the operational delivery of all hard facilities services. Key Tasks Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion Support and monitor the activities of third-party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards Conduct monthly self-assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement Liaise with security personnel and report any faults or issues with access entry systems promptly Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction Act as a deputy in the absence of line management, ensuring continuity of operations Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery Undertake other activities and responsibilities as reasonably requested by your line manager Person Specification Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
Jan 01, 2026
Full time
Job Description: # Product Owner - Uniware UKUniware Systems Limited is a division of Vesta Software Group (an operating group of Constellation Software Inc.) and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities (including many Colleges from the University of Oxford and University of Cambridge, and King's and Imperial Colleges London), Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK. Uniware Systems works with all business types in the catering and retail sectors, and services clients through re-sellers in Ireland & Malaysia.We continuously challenge our software development team to extend and enhance an extensive portfolio of desktop and web-based products in an exciting and rewarding environment.The PositionWorking as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. Whilst a knowledge of the software development process is useful, this role primarily requires the ability to understand customers business requirements and business context. Over time you will need to develop a good understanding of the software functionality allowing you to recommend solutions either through adaptation of existing software functions or the development of new features and modules.Job Purpose Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands. Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business. Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market through the appropriate service and sales teams.In addition to creative flair, this post requires you to have solid communication and articulation skills as well as the ability to multi-task. You should be comfortable meeting with customers and making presentations of software functionality.Job Responsibilities Provide the link between all internal and external customers, including any third party regarding business requirements and software functionality, throughout the release lifecycle, from inception to General Release. Gather and prioritise requirements from all stakeholders including customers and internal teams. Determine and assess feasibility and risk of requirements. Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle. This may be written specifications or more usually by creating a series of development requests using Atlassian Jira. Analyse and document system functional processes as part of any projects or change requests. • Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders. Ensure that the release meets deadlines and requirements. Be an expert with respect to the competition. Attend development planning and review meetings as needed, either on-site or web based as appropriate. Manage and support Early Adopter customers, all stakeholders and third party partners regarding business requirements and software functionality. Undertake functional quality assurance on products. Handle customer and staff enquiries, e.g. escalated Helpdesk Cases, and ensure software fault resolution is factored into work prioritisation for Sprint Planning Support the management of items in the development queue on internal systems. Assist with the installation of Uniware's products into the customers test environments for testing. Produce documentation that supports the installation, training and support of Uniware products and 3rd party software. Contribute to the Helpdesk Knowledgebase for new and existing software features Ensure sales and marketing teams have collateral for a successful product launch. Contribute to maintaining Uniware's ISO standards through documenting procedures and participating in ISO audits, providing auditors with evidence procedures are adhered toJob Qualifications Experience in a similar product design role, preferably in an agile working methodology, is desirable The role requires a high intelligence level, you would need to demonstrate this with a good record of educational achievement. Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable. High level of accuracy and fluency in written and spoken English as there is a great deal of communication in the role. Certified Scrum Product Owner is useful but not mandatory. The opportunity to attain this qualification will be provided if the successful candidate does not hold this.Knowledge and skills Be able to build relationships and work effectively with others at all levels across the business in person, by phone and on email, including proven experience interacting directly with end users. Experience of working in a software development environment. Any experience of software design e.g. UX/UI is desirable Proven ability to multi task, and manage conflicting priorities in a pressurised environment. Demonstrable evidence of analysing and documenting complex business processes. Be results orientated with excellent communication and interpersonal skills. Proficiency in Microsoft Products, Word, Powerpoint, Excel is essentialPerson Characteristics The successful candidate will be quality conscious in all aspects of their work. The individual should be a 'finisher' and have the drive to push projects and work through to completion. To be a detail person - notice faults quickly. The individual should be commercially aware and to be able to make development decisions based on commercial viability and risk. The individual must be able to work and thrive in a high pressure environment working with diverse individuals and opinions. The successful candidate will be self-motivated and need minimal guidance on a given task. The successful candidate must have an organised approach to work and have good time management skills. The individual must be able to take both praise and criticism and to react positively to differing opinions or suggestions. The individual should be confident and able to form good relationships with the various internal and external stakeholders in software development Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular# Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section
