ARMANI OUTLET - BICESTER VILLAGE - STORE MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Role Overview The Store Manager is responsible for overseeing the efficient and profitable operation of the store. As a true brand ambassador, the Store Manager will lead by example, drive sales, deliver exceptional customer service, and ensure the store meets or exceeds its financial targets. The Store Manager will provide leadership, direction, and guidance to the store team, fostering a positive work environment that promotes teamwork and individual growth. Responsibilities Responsible for driving sales and maximizing profitability. Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Report market trends, competitor insights and customer feedback to the relevant departments. Ability to demonstrate strong product knowledge. Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action. Set and communicate sales targets and develop strategies to exceed or achieve store sales targets. Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues. Implement and execute promotions, events and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office. Responsible for overseeing recruitment and onboarding of the store team at all levels. Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales. Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Effectively manage daily team briefings. Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management etc. Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations. Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage. Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.). Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to analyse data and make data-driven decisions to optimise store performance. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders. Strong organisational and time management abilities with attention to detail. Previous retail management experience, with a proven track record of achieving sales targets and driving store performance. Knowledge of visual merchandising standards and inventory management. Competitive hourly rate and attractive sales incentives. Employee discounts on Armani Outlet products to fuel your own fashion journey. Training and development opportunities to grow your skills and advance your career. Immerse yourself in the world of luxury fashion with a globally recognised brand. A vibrant and inclusive work environment where creativity thrives. As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.
Apr 02, 2026
Full time
ARMANI OUTLET - BICESTER VILLAGE - STORE MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Role Overview The Store Manager is responsible for overseeing the efficient and profitable operation of the store. As a true brand ambassador, the Store Manager will lead by example, drive sales, deliver exceptional customer service, and ensure the store meets or exceeds its financial targets. The Store Manager will provide leadership, direction, and guidance to the store team, fostering a positive work environment that promotes teamwork and individual growth. Responsibilities Responsible for driving sales and maximizing profitability. Ensure excellence in the sales ceremony as per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Report market trends, competitor insights and customer feedback to the relevant departments. Ability to demonstrate strong product knowledge. Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to action. Set and communicate sales targets and develop strategies to exceed or achieve store sales targets. Suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues. Implement and execute promotions, events and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. Report sales results, act on low stock on best sellers, missing product needs and deliver customer feedback to the relevant departments in Head Office. Responsible for overseeing recruitment and onboarding of the store team at all levels. Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales. Proactively address employee concerns, conflicts, and issues, providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Effectively manage daily team briefings. Ensure compliance on company policies and procedures including Health & Safety, Loss prevention, HR policies and Cash Management etc. Responsible for effectively managing the staff rota to ensure floor coverage and smooth store operations. Enforce loss prevention policies and procedures to ensure the security of store assets and to minimise shrinkage. Responsible for completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.). Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to analyse data and make data-driven decisions to optimise store performance. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders. Strong organisational and time management abilities with attention to detail. Previous retail management experience, with a proven track record of achieving sales targets and driving store performance. Knowledge of visual merchandising standards and inventory management. Competitive hourly rate and attractive sales incentives. Employee discounts on Armani Outlet products to fuel your own fashion journey. Training and development opportunities to grow your skills and advance your career. Immerse yourself in the world of luxury fashion with a globally recognised brand. A vibrant and inclusive work environment where creativity thrives. As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.
Senior Mobile Messaging Deliverability Consultant United Kingdom Bloomreach is building the world's premieragentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey. We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine -Loomi AI- so that personalization isn't only autonomous it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. What challenge awaits you? As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels. Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It's important you'll understand how our customers are working with data and how it contributes to reaching their business outcomes. Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must. Your job will be to: Provide market insights to the product teams to drive the roadmap strategy Position the best solution in mobile messaging area to the prospect / customer need Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement. Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed. Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side. Create and maintain a consistent voice in the area of mobile messaging across the whole organization Write clear and concise documents to support new and existing products Work collaboratively with cross-functional teams to ensure that you help deliver on their goals Conduct content audits and analyze user feedback to identify areas for improvement You have the following experience and qualities: Professional experience In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line) Experience of vendor management and commercial negotiations Have the confidence to support Pre-Sales and Post Sales engagements Exposure to Vendor Contract management and billing conflict resolution Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product Manage the end-to-end Customer Onboarding process Ability to delivering Product Training Sessions Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind Experience in product management for a messaging or software company is an advantage, but not required Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person Determined - The ability to make difficult decisions and trade-offs and follow through Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity We are looking for a candidate who has the following experience: In-depth Knowledge of SMS & MMS Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line) Experience in Vendor Management Commercial Negotiation Contract Management New Account Creation Customer Onboarding CTIA & CWTA compliance TCPA Compliance Delivering Product Training More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer . We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months. Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
Apr 02, 2026
Full time
Senior Mobile Messaging Deliverability Consultant United Kingdom Bloomreach is building the world's premieragentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey. We're takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We're makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey. We're designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine -Loomi AI- so that personalization isn't only autonomous it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. What challenge awaits you? As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels. Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It's important you'll understand how our customers are working with data and how it contributes to reaching their business outcomes. Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must. Your job will be to: Provide market insights to the product teams to drive the roadmap strategy Position the best solution in mobile messaging area to the prospect / customer need Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement. Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed. Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side. Create and maintain a consistent voice in the area of mobile messaging across the whole organization Write clear and concise documents to support new and existing products Work collaboratively with cross-functional teams to ensure that you help deliver on their goals Conduct content audits and analyze user feedback to identify areas for improvement You have the following experience and qualities: Professional experience In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line) Experience of vendor management and commercial negotiations Have the confidence to support Pre-Sales and Post Sales engagements Exposure to Vendor Contract management and billing conflict resolution Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product Manage the end-to-end Customer Onboarding process Ability to delivering Product Training Sessions Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind Experience in product management for a messaging or software company is an advantage, but not required Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person Determined - The ability to make difficult decisions and trade-offs and follow through Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity We are looking for a candidate who has the following experience: In-depth Knowledge of SMS & MMS Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line) Experience in Vendor Management Commercial Negotiation Contract Management New Account Creation Customer Onboarding CTIA & CWTA compliance TCPA Compliance Delivering Product Training More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don't clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer . We have a People Development Program participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges. Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.) The Employee Assistance Program with counselors is available for non-work-related challenges. Subscription to Calm - sleep and meditation app. We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers. Compensation: Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location. Everyone gets to participate in the company's success through the company performance bonus. We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries Bloomversaries! Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months. Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
The International Casualty, UK Retail Underwriting Team within AXA XL offers insurance solution for Employers' and General Liability for a diverse portfolio of large and corporate clients globally, spanning a broad range of trades from manufacturing and engineering to automotive all the way through to food and beverage manufacturers. The team offers innovative risk transfer and risk management solutions that meet the needs of today's local businesses and global players alike, by working closely with dedicated loss prevention service units and account management teams. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing The Underwriting Manager must possess broad technical expertise across Casualty underwriting. Further, you will act as a senior contact for insureds and brokers and ensure strategic growth and development of the business in line with company objectives, while retaining Clients. You will be required to maintain visibility in the community thereby reinforcing AXA XL's brand. Travel to accomplish this objective is required. The role holder will support AXA XL's cross-sell objectives by understanding capabilities across other lines of business and maintaining open communication with colleagues in other departments. What will your essential responsibilities include? Underwrite high profile and complex UK/Global, new or existing accounts, complying with underwriting guidelines, authorities, processes and strategy. Support and manage the underwriting operations within the casualty portfolio. This includes but is not limited to; portfolio profitability management, new business production and renewal retention in line with the Company's business plan, strategy and guidelines. Lead, promote and develop appropriate relationships with brokers, clients, reinsurers, market players to build up a robust valued network and bring in targeted business, as well as supported AXA XL profile in the market. Portfolio Management (including volatility management, technical rate strength, account pricing) of the book of accounts and how it interacts with the wider retail portfolio. Represent AXA XL during external events/meetings and efficiently promote AXA XL values, capabilities and services. Work with other key departments and stakeholders to improve our internal cross sell processes and opportunities. Maintain and develop strategic relationships and pipeline, acting as the escalation point for Global and Strategic broking partners. Assist and deputise for management, undertaking such duties as and when required. Lead, develop and manage a team of underwriters, acting as a referral point. Oversight on submissions including applications, policy wording, inspection reports, loss runs, and financial reports. Impart your thorough working knowledge of underwriting principles, procedures and controls to support the development of team members. Control timely implementation of new and renewed accounts according to quality standards. Ensure client satisfaction as it relates to fulfilment of their insurance requirements. In coordination with other internal teams, determine appropriate reinsurance for risk placements. Support continuous improvement and efficiency initiatives within the key functions including Underwriting, Finance, Claims and Operations Facilitate, participate and contribute to meetings of underwriting, other technical committees and subject matter expert groups; ensuring clear communication and productive discussions which lead to informed decisions. Assist in underwriting file reviews to ensure adherence to established principles, guidelines and procedures Assist in the implementation of underwriting governance frameworks and ensure compliance with internal controls Support business reporting and performance analysis, market research and analysis, develop in depth studies of specific topics where required You will report to the Head of International Casualty. What you'll bring We're looking for someone who has these abilities and skills: Significant technical underwriting experience and broker management in Casualty Significant people management credential Effective hands on team leadership in accordance with AXA XL corporate values, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience in portfolio management Data analytics background with natural attention to detail Knowledge of functionality of systems including excellent technical skills with Microsoft Office and other relevant systems. Excellent problem solving, analytical and decision making skills combined with an excellent work ethic. Ability to respond to a changing environment with flexibility and innovation. Excellent interpersonal skills and communication including active listening skills, networking, marketing and collaboration skills, evidencing public speaking and presentation experience. Ability to develop and maintain relationships with customers, producers and brokers. Effective time management skills with the ability to prioritise and multi task. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
Apr 02, 2026
Full time
The International Casualty, UK Retail Underwriting Team within AXA XL offers insurance solution for Employers' and General Liability for a diverse portfolio of large and corporate clients globally, spanning a broad range of trades from manufacturing and engineering to automotive all the way through to food and beverage manufacturers. The team offers innovative risk transfer and risk management solutions that meet the needs of today's local businesses and global players alike, by working closely with dedicated loss prevention service units and account management teams. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be doing The Underwriting Manager must possess broad technical expertise across Casualty underwriting. Further, you will act as a senior contact for insureds and brokers and ensure strategic growth and development of the business in line with company objectives, while retaining Clients. You will be required to maintain visibility in the community thereby reinforcing AXA XL's brand. Travel to accomplish this objective is required. The role holder will support AXA XL's cross-sell objectives by understanding capabilities across other lines of business and maintaining open communication with colleagues in other departments. What will your essential responsibilities include? Underwrite high profile and complex UK/Global, new or existing accounts, complying with underwriting guidelines, authorities, processes and strategy. Support and manage the underwriting operations within the casualty portfolio. This includes but is not limited to; portfolio profitability management, new business production and renewal retention in line with the Company's business plan, strategy and guidelines. Lead, promote and develop appropriate relationships with brokers, clients, reinsurers, market players to build up a robust valued network and bring in targeted business, as well as supported AXA XL profile in the market. Portfolio Management (including volatility management, technical rate strength, account pricing) of the book of accounts and how it interacts with the wider retail portfolio. Represent AXA XL during external events/meetings and efficiently promote AXA XL values, capabilities and services. Work with other key departments and stakeholders to improve our internal cross sell processes and opportunities. Maintain and develop strategic relationships and pipeline, acting as the escalation point for Global and Strategic broking partners. Assist and deputise for management, undertaking such duties as and when required. Lead, develop and manage a team of underwriters, acting as a referral point. Oversight on submissions including applications, policy wording, inspection reports, loss runs, and financial reports. Impart your thorough working knowledge of underwriting principles, procedures and controls to support the development of team members. Control timely implementation of new and renewed accounts according to quality standards. Ensure client satisfaction as it relates to fulfilment of their insurance requirements. In coordination with other internal teams, determine appropriate reinsurance for risk placements. Support continuous improvement and efficiency initiatives within the key functions including Underwriting, Finance, Claims and Operations Facilitate, participate and contribute to meetings of underwriting, other technical committees and subject matter expert groups; ensuring clear communication and productive discussions which lead to informed decisions. Assist in underwriting file reviews to ensure adherence to established principles, guidelines and procedures Assist in the implementation of underwriting governance frameworks and ensure compliance with internal controls Support business reporting and performance analysis, market research and analysis, develop in depth studies of specific topics where required You will report to the Head of International Casualty. What you'll bring We're looking for someone who has these abilities and skills: Significant technical underwriting experience and broker management in Casualty Significant people management credential Effective hands on team leadership in accordance with AXA XL corporate values, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience in portfolio management Data analytics background with natural attention to detail Knowledge of functionality of systems including excellent technical skills with Microsoft Office and other relevant systems. Excellent problem solving, analytical and decision making skills combined with an excellent work ethic. Ability to respond to a changing environment with flexibility and innovation. Excellent interpersonal skills and communication including active listening skills, networking, marketing and collaboration skills, evidencing public speaking and presentation experience. Ability to develop and maintain relationships with customers, producers and brokers. Effective time management skills with the ability to prioritise and multi task. What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at
SUPPLY CHAIN & STOCK CONTROL MANAGER Job Title: Supply Chain Manager Department: Operations Reports To: Senior Leadership Team Reportees: 2+ (with scope to grow) Job Type: Permanent Location: Leeds with occasional potential travel overseas Package Salary: 40,000 - 50,000 per annum (depending on experience) Based in Leeds 25 days' holiday + 8 bank holidays Profit share bonus scheme Development opportunities Position Statement We are seeking a commercially driven and operationally strong Supply Chain Manager to lead and develop our end-to-end supply chain function within a growing B2B business supplying into both contract & retail clients predominantly within the UK. This is not a raw manufacturing environment. The business operates a finishing and assembly model, sourcing components and finished elements from a global supplier base, which are then assembled, finished, and supplied into contract, and readymade goods imported for supply into retailers. As such, the role requires an individual experienced in managing component-based supply chains, coordinating multiple suppliers, and ensuring consistent availability, quality, and performance across assembled products. The successful candidate will manage supplier relationships across Europe, China, Turkey, India and other emerging markets, ensuring continuity of supply, competitive purchasing, and consistent product standards. The business has existing strong systems and processes in place, which significantly supports the role, and a team of knowledgeable colleagues who support each other. Key Objectives Deliver measurable cost savings across procurement and supply chain activities Manage and improve to best-in-class supply chain management system Strengthen and diversify the global supplier base Ensure consistent product quality and supply reliability across assembled products Improve supplier performance through data-driven metrics and relationship management Role Responsibilities Take full ownership of the end-to-end supply chain, managing procurement of components, and to understand sub-assemblies and finished elements to support internal assembly and finishing operations Develop and manage strategic supplier relationships across Europe, China, Turkey, India and other key sourcing regions Negotiate pricing, contracts and supply agreements to deliver cost savings while ensuring continuity and security of supply Identify, evaluate and onboard new suppliers to support growth, reduce risk and improve supply chain flexibility Oversee forecasting and demand planning to ensure alignment between supply and customer requirements, collaborating closely along with the Operations, Sales and finance departments Manage lead times effectively across all suppliers, proactively identifying and mitigating potential delays or disruptions Ensure adequate stock levels are maintained across multiple SKUs and component lines to support uninterrupted assembly and fulfilment Oversee the full purchasing cycle, including stock control and order management Monitor, expedite and manage orders to ensure on-time delivery against agreed schedules Manage logistics, freight and import/export processes across international supply routes Implement and maintain quality control processes for incoming goods, ensuring consistency against product specifications Monitor and manage supplier performance across cost, quality, delivery and service metrics Working closely with the Goods-In function, managing workloads, space capacity and incoming goods Develop and track KPIs to drive performance, identify improvements and support data-driven decision making Lead continuous improvement initiatives to optimise processes, reduce costs and enhance efficiency Oversee inventory management, ensuring accurate stock levels, storage and availability of components for assembly Manage returns, back orders and supplier discrepancies in a timely and professional manner Contribute to management discussions, providing insight and leadership on supply chain strategy and performance Provide reporting for daily, weekly, monthly key metrics and board reporting, and planning ahead to meet business objectives. People and HR skills an essential part of the role Managing perpetual and annual inventory counts Would be excellent to have H&S accreditations and experience (desirable but not essential) Future potential of new product development and procurement role and/or management progression Requirements Proven experience in a component-based, assembly or distribution-led supply chain environment Background in industries such as FMCG, retail supply, consumer goods or engineered products (non-raw manufacturing) Strong track record of managing international suppliers, particularly in Asia and Europe Demonstrated ability to manage multi-supplier, multi-component supply chains Proven success delivering cost savings and operational improvements Experience in supplier negotiation, contract management and performance tracking Experience with supply chain systems and data analysis CIPS qualification (desirable but not essential) Key Competencies Commercial awareness and strong negotiation skills Excellent relationship-building and communication skills Strong coordination skills across complex, multi-supplier environments Analytical and data-driven mindset Ability to operate in an agile manner for reactive & fast-paced solutions Strong organisational and problem-solving abilities Willingness to travel internationally Benefits 40,000 - 50,000 per annum (negotiable) Profit share bonus scheme Birthdays off Development opportunities Opportunity to shape and build a global supply chain function Work within a business focused on assembly, finishing and retail supply rather than manufacturing Exposure to international sourcing and supplier development Real impact on cost, quality and operational performance
Apr 02, 2026
Full time
SUPPLY CHAIN & STOCK CONTROL MANAGER Job Title: Supply Chain Manager Department: Operations Reports To: Senior Leadership Team Reportees: 2+ (with scope to grow) Job Type: Permanent Location: Leeds with occasional potential travel overseas Package Salary: 40,000 - 50,000 per annum (depending on experience) Based in Leeds 25 days' holiday + 8 bank holidays Profit share bonus scheme Development opportunities Position Statement We are seeking a commercially driven and operationally strong Supply Chain Manager to lead and develop our end-to-end supply chain function within a growing B2B business supplying into both contract & retail clients predominantly within the UK. This is not a raw manufacturing environment. The business operates a finishing and assembly model, sourcing components and finished elements from a global supplier base, which are then assembled, finished, and supplied into contract, and readymade goods imported for supply into retailers. As such, the role requires an individual experienced in managing component-based supply chains, coordinating multiple suppliers, and ensuring consistent availability, quality, and performance across assembled products. The successful candidate will manage supplier relationships across Europe, China, Turkey, India and other emerging markets, ensuring continuity of supply, competitive purchasing, and consistent product standards. The business has existing strong systems and processes in place, which significantly supports the role, and a team of knowledgeable colleagues who support each other. Key Objectives Deliver measurable cost savings across procurement and supply chain activities Manage and improve to best-in-class supply chain management system Strengthen and diversify the global supplier base Ensure consistent product quality and supply reliability across assembled products Improve supplier performance through data-driven metrics and relationship management Role Responsibilities Take full ownership of the end-to-end supply chain, managing procurement of components, and to understand sub-assemblies and finished elements to support internal assembly and finishing operations Develop and manage strategic supplier relationships across Europe, China, Turkey, India and other key sourcing regions Negotiate pricing, contracts and supply agreements to deliver cost savings while ensuring continuity and security of supply Identify, evaluate and onboard new suppliers to support growth, reduce risk and improve supply chain flexibility Oversee forecasting and demand planning to ensure alignment between supply and customer requirements, collaborating closely along with the Operations, Sales and finance departments Manage lead times effectively across all suppliers, proactively identifying and mitigating potential delays or disruptions Ensure adequate stock levels are maintained across multiple SKUs and component lines to support uninterrupted assembly and fulfilment Oversee the full purchasing cycle, including stock control and order management Monitor, expedite and manage orders to ensure on-time delivery against agreed schedules Manage logistics, freight and import/export processes across international supply routes Implement and maintain quality control processes for incoming goods, ensuring consistency against product specifications Monitor and manage supplier performance across cost, quality, delivery and service metrics Working closely with the Goods-In function, managing workloads, space capacity and incoming goods Develop and track KPIs to drive performance, identify improvements and support data-driven decision making Lead continuous improvement initiatives to optimise processes, reduce costs and enhance efficiency Oversee inventory management, ensuring accurate stock levels, storage and availability of components for assembly Manage returns, back orders and supplier discrepancies in a timely and professional manner Contribute to management discussions, providing insight and leadership on supply chain strategy and performance Provide reporting for daily, weekly, monthly key metrics and board reporting, and planning ahead to meet business objectives. People and HR skills an essential part of the role Managing perpetual and annual inventory counts Would be excellent to have H&S accreditations and experience (desirable but not essential) Future potential of new product development and procurement role and/or management progression Requirements Proven experience in a component-based, assembly or distribution-led supply chain environment Background in industries such as FMCG, retail supply, consumer goods or engineered products (non-raw manufacturing) Strong track record of managing international suppliers, particularly in Asia and Europe Demonstrated ability to manage multi-supplier, multi-component supply chains Proven success delivering cost savings and operational improvements Experience in supplier negotiation, contract management and performance tracking Experience with supply chain systems and data analysis CIPS qualification (desirable but not essential) Key Competencies Commercial awareness and strong negotiation skills Excellent relationship-building and communication skills Strong coordination skills across complex, multi-supplier environments Analytical and data-driven mindset Ability to operate in an agile manner for reactive & fast-paced solutions Strong organisational and problem-solving abilities Willingness to travel internationally Benefits 40,000 - 50,000 per annum (negotiable) Profit share bonus scheme Birthdays off Development opportunities Opportunity to shape and build a global supply chain function Work within a business focused on assembly, finishing and retail supply rather than manufacturing Exposure to international sourcing and supplier development Real impact on cost, quality and operational performance
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Apr 02, 2026
Full time
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Position As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap. What You'll Be Doing: Providing second line Business Central support to users in multiple countries. Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities. Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders. Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference. Staying up-to-date with the latest trends and technologies related to Business Central. Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system. Ensuring adherence SLAs & OLA s and provide excellent customer service to internal & external stakeholders Requirements What You'll Bring: At least 8 years experience in a Business Central developer role. Strong experience in troubleshooting issues in Microsoft Business Central. Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later. Experience enhancing & developing D365 Sales, Customer service and customer insights. Proficiency in developing in the Microsoft Power Platform. Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML) Developing EDI or B2B trading workflows Solid understanding of SQL databases and ability to write efficient database queries. Strong problem-solving and analytical skills to identify and resolve technical issues effectively. Excellent communication skills and ability to work collaboratively in a team environment. Detail-oriented with a strong commitment to delivering high-quality work. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management. Preferred Skills: Knowledge of SSRS & PowerBI would be beneficial but not essential. Solid understanding of SQL databases and ability to write efficient database queries Experience with integration/middleware platforms (e.g. Boomi) Understanding of software development methodologies and best practices. Other information Benefits: KPI quarterly bonus scheme Excellent contributory pension scheme Private Medical Insurance Healthcare scheme Cycle to work scheme Life cover Online retail discounts Full training and development programme Company Description Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain. The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Apr 02, 2026
Full time
Position As a Senior Business Central Developer, you will play a vital role in developing & implementing the Business Central ERP platform for the global QBS business and all its entities, leveraging your development skills to provide customisations and enhancements to the Business Central ERP system and the Power platform for D365 Sales/Customer Service & Marketing Insights. You will have the opportunity to work closely with internal stakeholders to develop innovative solutions and contribute to the success of the Group ERP & CRM system. This role will become a key part of the global Change Advisory Board to agree a development roadmap. What You'll Be Doing: Providing second line Business Central support to users in multiple countries. Collaborating with Key Users & Users to understand their business requirements and provide guidance on utilising the system's features and functionalities. Developing customisations and extensions using AL within the Business Central environment, adhering to best practices and coding standards. Developing customisations within the Power Platform to support the enhancement of the D365 Sales, Customer Service & Marketing environment Conducting code reviews and ensure the quality and efficiency of the developed customizations. Collaborating with cross-functional teams, including developers, consultants, and project managers, to deliver high-quality solutions to stakeholders. Documenting technical solutions, issues, and resolutions for internal knowledge sharing and future reference. Staying up-to-date with the latest trends and technologies related to Business Central. Assisting in the testing and deployment of software updates, patches, and new releases of the ERP system. Ensuring adherence SLAs & OLA s and provide excellent customer service to internal & external stakeholders Requirements What You'll Bring: At least 8 years experience in a Business Central developer role. Strong experience in troubleshooting issues in Microsoft Business Central. Proficiency in AL programming language with hands-on experience in developing customisations and extensions within Business Central v20 & later. Experience enhancing & developing D365 Sales, Customer service and customer insights. Proficiency in developing in the Microsoft Power Platform. Solid technical experience & understanding of API integration (REST, SOAP, JSON/XML) Developing EDI or B2B trading workflows Solid understanding of SQL databases and ability to write efficient database queries. Strong problem-solving and analytical skills to identify and resolve technical issues effectively. Excellent communication skills and ability to work collaboratively in a team environment. Detail-oriented with a strong commitment to delivering high-quality work. Ability to manage multiple priorities and work efficiently in a fast-paced environment. Experience with Collaboration & development tools such as Jira, Github, Azure devops or similar for issue tracking, version control and release management. Preferred Skills: Knowledge of SSRS & PowerBI would be beneficial but not essential. Solid understanding of SQL databases and ability to write efficient database queries Experience with integration/middleware platforms (e.g. Boomi) Understanding of software development methodologies and best practices. Other information Benefits: KPI quarterly bonus scheme Excellent contributory pension scheme Private Medical Insurance Healthcare scheme Cycle to work scheme Life cover Online retail discounts Full training and development programme Company Description Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain. The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive. Our Commitment to Inclusion: At QBS, we believe diversity isn t just a box to tick, it s the engine that drives innovation, creativity, and growth. We re building a culture where everyone belongs, every voice is heard, and every perspective is valued. We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Apr 02, 2026
Full time
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Category Manager - Convenience Channel Job Title: Category Manager Location: The primary location for this role is Hemel Hempstead; however, due to the nature of the position, we are open to applications from across the UK. Occasional travel to the head office will be required for team meetings. Job Length: Permanent Working Hours: 37.5Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the Role Following the acquisition of Britvic by Carlsberg in January 2025, Carlsberg Britvic has emerged as one of the world's largest drinks companies, boasting an impressive portfolio of brands enjoyed by millions across the UK throughout their day. As Category Manager, you'll be an integral part of our commercial growth engine, translating strategy into execution and serving as the commercial lynchpin between customer-specific insight, brand opportunities, and in-outlet activation. You'll use shopper and market insight to influence retailer category strategies, delivering recommendations that drive category growth, identify growth levers, and shape customer agendas that elevate our brands while enhancing our position as a trusted partner. Working primarily with small store and convenience customers, you'll focus on 'maximizing today and unlocking tomorrow'. Role Responsibilities Establish strategic relationships with key customer stakeholders, positioning Carlsberg Britvic as a trusted category authority and co-creating impactful solutions that enhance category performance Translate consumer, shopper, and market trends into channel and customer strategies that drive category growth and competitive advantage Lead the execution of category roadmaps through range reviews and initiatives that maximize point-of-purchase outcomes across distribution, range, space, and rate of sale Develop compelling category selling stories and customer immersion experiences designed to influence implementation of category solutions and strategies Lead strategic agendas on critical topics including health and wellness, sustainability, deposit return schemes (DRS), and high fat salt sugar (HFSS) legislation Partner with Insights, Category Strategy, Sales, and Brand/Channel operations teams to embed category thinking in brand planning and commercial execution Set, track, and evaluate performance against space, range, and distribution targets aligned to our range and merchandising blueprints Mentor and develop team members while championing category capabilities across functions Manage allocated category development budgets effectively against agreed customer data contracts and research projects Experience and Key Attributes 3-5 years' experience in Category Management or Category Insights within FMCG, ideally working with major retailers, with a proven track record of working directly with customers Strong category management expertise with excellent command of space and range principles and analytical skills to synthesize insights from syndicated and shopper data Outstanding communication and influencing abilities, with credibility in front of customers and the capacity to build and maintain strategic relationships Commercial acumen with understanding of key financial levers and how to optimize them through customer planning and negotiation Degree (or equivalent) in Business, Marketing, Economics, or related field Strong analytical capability with experience interpreting data from NielsenIQ, Kantar, Circana, or retailer insight platforms such as dunnhumby Experience with space planning tools (e.g., JDA) and data visualisation tools such as PowerBI is desirable Adaptability and composure in a fast-paced environment, with openness to evolving business priorities and routes to market Our commitment to diversity equity & inclusion We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Apr 02, 2026
Full time
Category Manager - Convenience Channel Job Title: Category Manager Location: The primary location for this role is Hemel Hempstead; however, due to the nature of the position, we are open to applications from across the UK. Occasional travel to the head office will be required for team meetings. Job Length: Permanent Working Hours: 37.5Competitive Salary with extensive benefits: Monthly product allowance - alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access to 24/7 GP services Enhanced pension contribution Generous holiday (inc bank holidays) Access to a range of high street discounts Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the Role Following the acquisition of Britvic by Carlsberg in January 2025, Carlsberg Britvic has emerged as one of the world's largest drinks companies, boasting an impressive portfolio of brands enjoyed by millions across the UK throughout their day. As Category Manager, you'll be an integral part of our commercial growth engine, translating strategy into execution and serving as the commercial lynchpin between customer-specific insight, brand opportunities, and in-outlet activation. You'll use shopper and market insight to influence retailer category strategies, delivering recommendations that drive category growth, identify growth levers, and shape customer agendas that elevate our brands while enhancing our position as a trusted partner. Working primarily with small store and convenience customers, you'll focus on 'maximizing today and unlocking tomorrow'. Role Responsibilities Establish strategic relationships with key customer stakeholders, positioning Carlsberg Britvic as a trusted category authority and co-creating impactful solutions that enhance category performance Translate consumer, shopper, and market trends into channel and customer strategies that drive category growth and competitive advantage Lead the execution of category roadmaps through range reviews and initiatives that maximize point-of-purchase outcomes across distribution, range, space, and rate of sale Develop compelling category selling stories and customer immersion experiences designed to influence implementation of category solutions and strategies Lead strategic agendas on critical topics including health and wellness, sustainability, deposit return schemes (DRS), and high fat salt sugar (HFSS) legislation Partner with Insights, Category Strategy, Sales, and Brand/Channel operations teams to embed category thinking in brand planning and commercial execution Set, track, and evaluate performance against space, range, and distribution targets aligned to our range and merchandising blueprints Mentor and develop team members while championing category capabilities across functions Manage allocated category development budgets effectively against agreed customer data contracts and research projects Experience and Key Attributes 3-5 years' experience in Category Management or Category Insights within FMCG, ideally working with major retailers, with a proven track record of working directly with customers Strong category management expertise with excellent command of space and range principles and analytical skills to synthesize insights from syndicated and shopper data Outstanding communication and influencing abilities, with credibility in front of customers and the capacity to build and maintain strategic relationships Commercial acumen with understanding of key financial levers and how to optimize them through customer planning and negotiation Degree (or equivalent) in Business, Marketing, Economics, or related field Strong analytical capability with experience interpreting data from NielsenIQ, Kantar, Circana, or retailer insight platforms such as dunnhumby Experience with space planning tools (e.g., JDA) and data visualisation tools such as PowerBI is desirable Adaptability and composure in a fast-paced environment, with openness to evolving business priorities and routes to market Our commitment to diversity equity & inclusion We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process. Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Head of Finance Luxury Consumer Brand West Sussex / Hybrid The Client Harmonic are delighted to be partnering with a fast-growing, design-led consumer brand to find a Head of Finance to join their leadership team. The business has built a strong reputation within the premium retail and e-commerce space, combining exceptional product quality with a highly engaged customer base. The business continues to expand across retail, digital, and wholesale channels, with finance playing a key role in supporting commercial performance and partnering closely with senior stakeholders across the organisation. This role offers a rare opportunity to step into a high-impact leadership position within a dynamic SME environment, working alongside an experienced CFO while shaping the future of the finance function as well as the business itself. The Role Reporting functionally to the CFO and working closely with the COO, the Head of Finance will play a pivotal role leading the day-to-day finance function while providing commercial insight to support strategic decision making. This position blends financial leadership, commercial finance, and operational oversight. You will manage and develop the finance team while delivering clear insight on trading performance, margin, pricing, and forecasting. The successful candidate will be comfortable operating in a hands-on environment, combining strong technical finance knowledge with the ability to translate financial data into meaningful commercial insight for senior stakeholders. Key Responsibilities: Lead and develop the finance team, including the Management Accountant and transactional staff. Oversee the month-end close and ensure accurate, timely financial reporting. Deliver weekly trading and performance reporting with clear commercial insights. Partner with senior stakeholders across the business to support profitability and margin performance. Own the budgeting, forecasting, and reforecasting processes, including scenario modelling. Review management accounts, KPIs, and financial packs, providing clear commentary to leadership. Maintain oversight of cashflow and working capital to support operational planning. Drive process improvements and reporting enhancements to strengthen the finance function. What we need to see ACA / ACCA / CIMA qualified (or equivalent). Experience managing or mentoring finance staff within a growing business environment. Exposure to stock, margin, costings, and product economics. Advanced financial modelling and Excel capability. Strong ability to interpret trading data and translate it into clear commercial insights. Confident communicator with the ability to partner with senior stakeholders and challenge constructively. Comfortable working in a fast-paced, hands-on SME environment. What we'd like to see Experience using BI tools such as Power BI or Looker Studio. Strong commercial finance experience within retail, consumer, product, or equivalent. Experience working with ERP systems such as Netsuite, SAP Business One, or Sage Intacct. Salary: £80-£100k Location: West Sussex / Hybrid (3 days in office) If this sounds like you or someone you know, feel free to get in touch with Liz Agatucci At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Apr 02, 2026
Full time
Head of Finance Luxury Consumer Brand West Sussex / Hybrid The Client Harmonic are delighted to be partnering with a fast-growing, design-led consumer brand to find a Head of Finance to join their leadership team. The business has built a strong reputation within the premium retail and e-commerce space, combining exceptional product quality with a highly engaged customer base. The business continues to expand across retail, digital, and wholesale channels, with finance playing a key role in supporting commercial performance and partnering closely with senior stakeholders across the organisation. This role offers a rare opportunity to step into a high-impact leadership position within a dynamic SME environment, working alongside an experienced CFO while shaping the future of the finance function as well as the business itself. The Role Reporting functionally to the CFO and working closely with the COO, the Head of Finance will play a pivotal role leading the day-to-day finance function while providing commercial insight to support strategic decision making. This position blends financial leadership, commercial finance, and operational oversight. You will manage and develop the finance team while delivering clear insight on trading performance, margin, pricing, and forecasting. The successful candidate will be comfortable operating in a hands-on environment, combining strong technical finance knowledge with the ability to translate financial data into meaningful commercial insight for senior stakeholders. Key Responsibilities: Lead and develop the finance team, including the Management Accountant and transactional staff. Oversee the month-end close and ensure accurate, timely financial reporting. Deliver weekly trading and performance reporting with clear commercial insights. Partner with senior stakeholders across the business to support profitability and margin performance. Own the budgeting, forecasting, and reforecasting processes, including scenario modelling. Review management accounts, KPIs, and financial packs, providing clear commentary to leadership. Maintain oversight of cashflow and working capital to support operational planning. Drive process improvements and reporting enhancements to strengthen the finance function. What we need to see ACA / ACCA / CIMA qualified (or equivalent). Experience managing or mentoring finance staff within a growing business environment. Exposure to stock, margin, costings, and product economics. Advanced financial modelling and Excel capability. Strong ability to interpret trading data and translate it into clear commercial insights. Confident communicator with the ability to partner with senior stakeholders and challenge constructively. Comfortable working in a fast-paced, hands-on SME environment. What we'd like to see Experience using BI tools such as Power BI or Looker Studio. Strong commercial finance experience within retail, consumer, product, or equivalent. Experience working with ERP systems such as Netsuite, SAP Business One, or Sage Intacct. Salary: £80-£100k Location: West Sussex / Hybrid (3 days in office) If this sounds like you or someone you know, feel free to get in touch with Liz Agatucci At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation. At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Apr 01, 2026
Full time
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
JD Sports- Head Office, Warwick House, Bury, United Kingdom Job Description Posted Friday 6 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Head Of Digital International Franchise Responsible to : FranchiseDirector Department : Franchise Overview You will be part of JD Sports expansion in international markets. The purpose of this role is to drive our Franchise partners to successfully launch and grow JD Sports online presence in their country. While working with multiple departments and countries, you will be managing the whole loyalty and ecommerce lifecycle and be responsible for the launch, technology development, digital marketing and commercial trade. Strategic Objectives Working closely with the Franchise GM, Ecommerce, Finance, and IT, the Head of Digital will drive the end to end digital strategy across Launch, Technology, Digital Marketing, Loyalty, Trade, and Finance to enable partners to successfully activate and scale JD's digital ecosystem in every market. As the primary digital contact within the Franchise division, the role ensures partners have the frameworks, platforms, and commercial guidance needed to maximise launch performance and sustain long term growth. Acting as a digital brand guardian, the Head of Digital educates, supports, and empowers partners to deliver a consistent, insight driven, and commercially strong representation of JD across all digital channels. By building scalable processes, digital playbooks, financial models, and technology standards, the role ensures each partner can embed locally while operating with global excellence, ultimately accelerating their ability to grow at the pace expected of the JD Group. Key Roles and Responsibilities Lead and orchestrate the end to end launch of all digital platforms (ecommerce, app, CRM, loyalty, digital trade tools) in new Franchise markets, ensuring seamless deployment, market readiness, and alignment with JD's global digital ecosystem. Own the digital commercial strategy across Ecommerce Trading, Digital Marketing, Loyalty, and Omnichannel, identifying growth opportunities, analysing performance trends, and challenging partners to achieve best in class results. Drive market insights and localisation strategy, ensuring all digital plans reflect local customer behaviour, competitive landscape, regulatory needs, and cultural context while maintaining JD's global standards. Continuously review digital trading performance and benchmark against JD Group markets, identifying optimisation levers across conversion, media efficiency, customer retention, UX, and product performance. Shape the digital technology roadmap for Franchise markets, partnering with Tech and Data teams to prioritise upgrades, integrations, analytics enhancements, platform improvements, and new capabilities that support revenue and scalability. Lead the digital go to market strategy with partners across all channels: Ecommerce Content, Online Merchandising, Digital Trade, CRM & Lifecycle Marketing, Paid Media, Affiliates, SEO, CRO, and UX - ensuring full adherence to JD global best practices. Build and maintain strong cross functional relationships with internal teams across Retail, Marketing, Digital Trading, Product, IT, Finance, Property, and Visual Merchandising to enable cohesive digital operations and commercial planning. Use exceptional leadership, communication, and influencing skills to align global and local stakeholders on digital priorities, ensuring successful delivery of strategic initiatives and continuous improvement programs. Troubleshoot operational challenges hands on, driving improvements across systems, processes, digital workflows, and partner capabilities - embedding JD's global Centres of Excellence where applicable. Champion digital operational excellence across all markets, ensuring consistent brand experience, strong visual execution, and customer first digital journeys across web, app, CRM, and loyalty touchpoints. Own the development and evolution of the JD Digital Franchise Portal, acting as the gatekeeper of global standards, training materials, playbooks, and market specific guidance that support scalability and best practice adoption. People and Talent Management Build strong, trust based, and effective cross functional relationships across the wider JD organisation, ensuring Digital partners seamlessly with Ecommerce, Tech, Data, Marketing, Retail, Finance, Property, and HR to deliver unified market launches and ongoing digital excellence. Support and empower Franchise partners to build, develop, and coach high performing digital teams across ecommerce trading, CRM, digital marketing, analytics, product content, and digital operations. Act as an inspirational and visionary digital leader with the ability to coach and mentor both internal teams and partner organisations. Skills & Experience Significant experience (typically 5+ years) in senior Digital, Ecommerce, or Omnichannel roles, ideally within retail, fashion, or consumer brands. Strong understanding of franchise models, international markets, or multi territory operations, with experience supporting partners or distributed teams. Proven commercial acumen with the ability to interpret data, build business cases, optimise P&L levers, and influence financial decision making. Demonstrable experience in project leadership, managing complex multi market digital deployments from planning through execution. Excellent communicator and presenter, able to influence senior leaders and inspire cross functional teams across cultures and markets. Experienced in building strong relationships across Digital, Marketing, Technology, Finance, and Operations in fast paced environments. Strong understanding of the JD Brand, digital retail landscape, consumer journey, and global brand governance. Willingness to travel internationally as required to support market launches, performance reviews, and team capability building. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Apr 01, 2026
Full time
JD Sports- Head Office, Warwick House, Bury, United Kingdom Job Description Posted Friday 6 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Head Of Digital International Franchise Responsible to : FranchiseDirector Department : Franchise Overview You will be part of JD Sports expansion in international markets. The purpose of this role is to drive our Franchise partners to successfully launch and grow JD Sports online presence in their country. While working with multiple departments and countries, you will be managing the whole loyalty and ecommerce lifecycle and be responsible for the launch, technology development, digital marketing and commercial trade. Strategic Objectives Working closely with the Franchise GM, Ecommerce, Finance, and IT, the Head of Digital will drive the end to end digital strategy across Launch, Technology, Digital Marketing, Loyalty, Trade, and Finance to enable partners to successfully activate and scale JD's digital ecosystem in every market. As the primary digital contact within the Franchise division, the role ensures partners have the frameworks, platforms, and commercial guidance needed to maximise launch performance and sustain long term growth. Acting as a digital brand guardian, the Head of Digital educates, supports, and empowers partners to deliver a consistent, insight driven, and commercially strong representation of JD across all digital channels. By building scalable processes, digital playbooks, financial models, and technology standards, the role ensures each partner can embed locally while operating with global excellence, ultimately accelerating their ability to grow at the pace expected of the JD Group. Key Roles and Responsibilities Lead and orchestrate the end to end launch of all digital platforms (ecommerce, app, CRM, loyalty, digital trade tools) in new Franchise markets, ensuring seamless deployment, market readiness, and alignment with JD's global digital ecosystem. Own the digital commercial strategy across Ecommerce Trading, Digital Marketing, Loyalty, and Omnichannel, identifying growth opportunities, analysing performance trends, and challenging partners to achieve best in class results. Drive market insights and localisation strategy, ensuring all digital plans reflect local customer behaviour, competitive landscape, regulatory needs, and cultural context while maintaining JD's global standards. Continuously review digital trading performance and benchmark against JD Group markets, identifying optimisation levers across conversion, media efficiency, customer retention, UX, and product performance. Shape the digital technology roadmap for Franchise markets, partnering with Tech and Data teams to prioritise upgrades, integrations, analytics enhancements, platform improvements, and new capabilities that support revenue and scalability. Lead the digital go to market strategy with partners across all channels: Ecommerce Content, Online Merchandising, Digital Trade, CRM & Lifecycle Marketing, Paid Media, Affiliates, SEO, CRO, and UX - ensuring full adherence to JD global best practices. Build and maintain strong cross functional relationships with internal teams across Retail, Marketing, Digital Trading, Product, IT, Finance, Property, and Visual Merchandising to enable cohesive digital operations and commercial planning. Use exceptional leadership, communication, and influencing skills to align global and local stakeholders on digital priorities, ensuring successful delivery of strategic initiatives and continuous improvement programs. Troubleshoot operational challenges hands on, driving improvements across systems, processes, digital workflows, and partner capabilities - embedding JD's global Centres of Excellence where applicable. Champion digital operational excellence across all markets, ensuring consistent brand experience, strong visual execution, and customer first digital journeys across web, app, CRM, and loyalty touchpoints. Own the development and evolution of the JD Digital Franchise Portal, acting as the gatekeeper of global standards, training materials, playbooks, and market specific guidance that support scalability and best practice adoption. People and Talent Management Build strong, trust based, and effective cross functional relationships across the wider JD organisation, ensuring Digital partners seamlessly with Ecommerce, Tech, Data, Marketing, Retail, Finance, Property, and HR to deliver unified market launches and ongoing digital excellence. Support and empower Franchise partners to build, develop, and coach high performing digital teams across ecommerce trading, CRM, digital marketing, analytics, product content, and digital operations. Act as an inspirational and visionary digital leader with the ability to coach and mentor both internal teams and partner organisations. Skills & Experience Significant experience (typically 5+ years) in senior Digital, Ecommerce, or Omnichannel roles, ideally within retail, fashion, or consumer brands. Strong understanding of franchise models, international markets, or multi territory operations, with experience supporting partners or distributed teams. Proven commercial acumen with the ability to interpret data, build business cases, optimise P&L levers, and influence financial decision making. Demonstrable experience in project leadership, managing complex multi market digital deployments from planning through execution. Excellent communicator and presenter, able to influence senior leaders and inspire cross functional teams across cultures and markets. Experienced in building strong relationships across Digital, Marketing, Technology, Finance, and Operations in fast paced environments. Strong understanding of the JD Brand, digital retail landscape, consumer journey, and global brand governance. Willingness to travel internationally as required to support market launches, performance reviews, and team capability building. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Head of eCommerce - Retail £70-£80k, bonus, bens Are you an experienced eCommerce leader ready to drive rapid international growth for a fast-paced retail brand? This is a rare opportunity to join a high-growth consumer business at a pivotal stage of its global journey. With a strong trading performance, ambitious expansion plans and a pipeline of innovative new product launches, we're seeking a commercial, data-driven Head of eCommerce to take ownership of all digital revenue and online trading. As Head of eCommerce, you will lead the full online trading strategy across multiple global markets, ensuring customers enjoy a seamless, high-performing digital experience. You'll drive growth through performance marketing, conversion optimisation, retention, website excellence and best-in-class customer journeys. This is a hands on leadership role in a high velocity retail environment, overseeing cross functional teams and working closely with marketing, operations and product functions to deliver results at pace. Key Responsibilities Develop/ execute high-impact eCommerce strategy to accelerate domestic/global sales. Identify new market opportunities and lead expansion into additional territories. Use insight and innovation to shape future digital growth. Own online trading performance across all categories and regions. Ensure product, pricing, promotions and customer journeys are optimised at all times. Lead CRO, site experience and overall digital UX improvements. Work closely with marketing to deliver data led performance campaigns (SEO, PPC, paid social, email, affiliates). Partner with retention teams to enhance repeat purchase, loyalty and CLV Champion best practice CRM, segmentation and personalised communication. Ensure every touchpoint of the digital journey is frictionless, fast and customer first. Use analytics and large datasets to inform decision making, track KPIs, improve performance to deliver insight rich reporting to guide strategic direction. Collaborate with operations and supply chain to maintain availability, demand planning accuracy and fulfilment efficiency. Lead, mentor and manage teams across key functions. Recruit, develop and motivate high performing talent in a fast paced environment. Ensure alignment to business objectives and strong team culture. What We're Looking For 5+ years' experience in eCommerce, ideally within fast paced retail or consumer product environments. Proven success driving online sales growth and entering new international markets. Strong digital trading, performance marketing and optimisation expertise. Excellent leadership skills, with experience managing multi discipline teams. Highly analytical and data driven, with advanced Excel capability. Comfortable working in a high growth, results driven environment. Knowledge of Shopify, Amazon and PPC platforms highly advantageous. Ambition to take on broader commercial responsibility over time. Apply to today and learn more about this rapidly scaling business.
Apr 01, 2026
Full time
Head of eCommerce - Retail £70-£80k, bonus, bens Are you an experienced eCommerce leader ready to drive rapid international growth for a fast-paced retail brand? This is a rare opportunity to join a high-growth consumer business at a pivotal stage of its global journey. With a strong trading performance, ambitious expansion plans and a pipeline of innovative new product launches, we're seeking a commercial, data-driven Head of eCommerce to take ownership of all digital revenue and online trading. As Head of eCommerce, you will lead the full online trading strategy across multiple global markets, ensuring customers enjoy a seamless, high-performing digital experience. You'll drive growth through performance marketing, conversion optimisation, retention, website excellence and best-in-class customer journeys. This is a hands on leadership role in a high velocity retail environment, overseeing cross functional teams and working closely with marketing, operations and product functions to deliver results at pace. Key Responsibilities Develop/ execute high-impact eCommerce strategy to accelerate domestic/global sales. Identify new market opportunities and lead expansion into additional territories. Use insight and innovation to shape future digital growth. Own online trading performance across all categories and regions. Ensure product, pricing, promotions and customer journeys are optimised at all times. Lead CRO, site experience and overall digital UX improvements. Work closely with marketing to deliver data led performance campaigns (SEO, PPC, paid social, email, affiliates). Partner with retention teams to enhance repeat purchase, loyalty and CLV Champion best practice CRM, segmentation and personalised communication. Ensure every touchpoint of the digital journey is frictionless, fast and customer first. Use analytics and large datasets to inform decision making, track KPIs, improve performance to deliver insight rich reporting to guide strategic direction. Collaborate with operations and supply chain to maintain availability, demand planning accuracy and fulfilment efficiency. Lead, mentor and manage teams across key functions. Recruit, develop and motivate high performing talent in a fast paced environment. Ensure alignment to business objectives and strong team culture. What We're Looking For 5+ years' experience in eCommerce, ideally within fast paced retail or consumer product environments. Proven success driving online sales growth and entering new international markets. Strong digital trading, performance marketing and optimisation expertise. Excellent leadership skills, with experience managing multi discipline teams. Highly analytical and data driven, with advanced Excel capability. Comfortable working in a high growth, results driven environment. Knowledge of Shopify, Amazon and PPC platforms highly advantageous. Ambition to take on broader commercial responsibility over time. Apply to today and learn more about this rapidly scaling business.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Apr 01, 2026
Full time
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Merchandising Admin Assistant Manchester 25,000 - 26,000 Fashion Hybrid Premium Womenswear Brand Manchester Head Office 25,000 - 26,000 3 Days Office Based, 2 days Work From Home Based in a calm, friendly and supportive Manchester Head Office, this is an exciting opportunity to join a close-knit merchandising team at the very heart of the business. If you're excited by product, performance, profit, and becoming an Excel whizz - this role will give you the foundations to grow into a successful merchandising career. As Merchandising Admin Assistant, you'll support the merchandising function with the day-to-day running of the department, gaining exposure to trading, reporting, stock management, supplier communication, and range performance. The Role: Own all departmental admin and data-led tasks, ensuring accuracy at all times Produce and distribute daily and weekly sales, stock and intake reports Prepare Monday trade packs and weekly trade analysis, including bestseller and performance reviews Analyse best sellers, slow movers, stock cover and opportunities, sharing insights with the wider team Maintain and update critical paths, tracking supplier updates and flagging risks or delays Manage and track purchase orders, quantities, size ratios and delivery schedules Act as a key point of contact for suppliers, supporting communication and delivery timelines Monitor inbound deliveries and liaise with distribution centres and warehouses to ensure smooth stock flow Support stock allocation across online and wholesale channels Maintain system accuracy for product data, pricing, promotions and go-lives Assist with range builds, range reviews, trade meetings and seasonal planning Handle queries from Wholesale customers, Warehouse teams and internal departments Confidently present reports, sharing insights, ideas and commercial recommendations About You: Passionate about fashion, clothing, footwear & accessories Highly organised with strong time-management and attention to detail Proactive, confident and genuinely eager to learn and develop Commercially curious, excited by tracking performance and understanding profit A team player who thrives in a collaborative, supportive environment Comfortable using Excel and internal systems (training provided) BH35833
Apr 01, 2026
Full time
Merchandising Admin Assistant Manchester 25,000 - 26,000 Fashion Hybrid Premium Womenswear Brand Manchester Head Office 25,000 - 26,000 3 Days Office Based, 2 days Work From Home Based in a calm, friendly and supportive Manchester Head Office, this is an exciting opportunity to join a close-knit merchandising team at the very heart of the business. If you're excited by product, performance, profit, and becoming an Excel whizz - this role will give you the foundations to grow into a successful merchandising career. As Merchandising Admin Assistant, you'll support the merchandising function with the day-to-day running of the department, gaining exposure to trading, reporting, stock management, supplier communication, and range performance. The Role: Own all departmental admin and data-led tasks, ensuring accuracy at all times Produce and distribute daily and weekly sales, stock and intake reports Prepare Monday trade packs and weekly trade analysis, including bestseller and performance reviews Analyse best sellers, slow movers, stock cover and opportunities, sharing insights with the wider team Maintain and update critical paths, tracking supplier updates and flagging risks or delays Manage and track purchase orders, quantities, size ratios and delivery schedules Act as a key point of contact for suppliers, supporting communication and delivery timelines Monitor inbound deliveries and liaise with distribution centres and warehouses to ensure smooth stock flow Support stock allocation across online and wholesale channels Maintain system accuracy for product data, pricing, promotions and go-lives Assist with range builds, range reviews, trade meetings and seasonal planning Handle queries from Wholesale customers, Warehouse teams and internal departments Confidently present reports, sharing insights, ideas and commercial recommendations About You: Passionate about fashion, clothing, footwear & accessories Highly organised with strong time-management and attention to detail Proactive, confident and genuinely eager to learn and develop Commercially curious, excited by tracking performance and understanding profit A team player who thrives in a collaborative, supportive environment Comfortable using Excel and internal systems (training provided) BH35833
Finance Business Partner (Trading Performance) Manchester Onsite 60,000 - 70,000 + Bonus + Wide range of benefits/discounts Retail This is for an e-commerce retailer headquartered in Manchester, with a strong direct-to-consumer model and an expanding digital presence across the UK and international markets. Operating in a fast-paced, data-driven retail environment, the business combines commercial agility with strong brand positioning and continues to invest heavily in digital capability, customer acquisition and operational efficiency. With consistent revenue growth and ambitious expansion plans, the finance team plays a critical role in supporting trading performance, margin optimisation and long-term strategic planning. The Role Act as a true business partner to Ecommerce, Trading and Commercial leadership teams, providing insight, challenge and financial guidance Lead budgeting, forecasting and reforecast cycles aligned to digital growth and trading performance targets Deliver P&L reporting and detailed variance analysis across online channels Provide commercial analysis on pricing, promotions, customer acquisition spend and margin performance Build and evaluate business cases for new initiatives, marketing investment and digital optimisation projects Support scenario modelling and strategic planning to drive revenue growth and cost efficiency Improve reporting processes, financial controls and forecasting accuracy across ecommerce operations About You Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Proven experience in a Finance Business Partner or Commercial Finance role Background within retail, ecommerce or consumer-facing environments Strong commercial acumen with the ability to influence senior non-finance stakeholders Advanced Excel and strong financial modelling capability Confident communicator able to translate complex financial data into clear business insight Experience working in fast-paced, high-growth environments What's on Offer 60,000 - 70,000 basic salary Annual performance bonus Employee benefits and discounts Pension scheme Clear progression opportunities within a growing e-commerce retailer Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH35592
Apr 01, 2026
Full time
Finance Business Partner (Trading Performance) Manchester Onsite 60,000 - 70,000 + Bonus + Wide range of benefits/discounts Retail This is for an e-commerce retailer headquartered in Manchester, with a strong direct-to-consumer model and an expanding digital presence across the UK and international markets. Operating in a fast-paced, data-driven retail environment, the business combines commercial agility with strong brand positioning and continues to invest heavily in digital capability, customer acquisition and operational efficiency. With consistent revenue growth and ambitious expansion plans, the finance team plays a critical role in supporting trading performance, margin optimisation and long-term strategic planning. The Role Act as a true business partner to Ecommerce, Trading and Commercial leadership teams, providing insight, challenge and financial guidance Lead budgeting, forecasting and reforecast cycles aligned to digital growth and trading performance targets Deliver P&L reporting and detailed variance analysis across online channels Provide commercial analysis on pricing, promotions, customer acquisition spend and margin performance Build and evaluate business cases for new initiatives, marketing investment and digital optimisation projects Support scenario modelling and strategic planning to drive revenue growth and cost efficiency Improve reporting processes, financial controls and forecasting accuracy across ecommerce operations About You Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Proven experience in a Finance Business Partner or Commercial Finance role Background within retail, ecommerce or consumer-facing environments Strong commercial acumen with the ability to influence senior non-finance stakeholders Advanced Excel and strong financial modelling capability Confident communicator able to translate complex financial data into clear business insight Experience working in fast-paced, high-growth environments What's on Offer 60,000 - 70,000 basic salary Annual performance bonus Employee benefits and discounts Pension scheme Clear progression opportunities within a growing e-commerce retailer Zachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BH35592
Finance Manager Location: Langley, UK - Permanent/Hybrid hours per week (flexible and open to discussion) About Active Silicon Active Silicon is a global leader in imaging technology, designing and manufacturing advanced computer imaging products used across industries including manufacturing, life sciences, robotics, medical imaging and security. Our products support customers around the world, ranging from innovative start-ups to large international organisations. Active Silicon is part of Solid-State Plc, a group of specialist technology companies listed on the AIM stock exchange. As our business continues to grow, we are looking for an experienced Finance Manager to play a key role in supporting financial performance and operational decision-making. About The Role Reporting to the Group Financial Controller, the Finance Manager will take ownership of key financial processes while acting as a trusted partner to the wider business. This role combines hands-on financial management, commercial insight and team leadership, with responsibility for managing and developing a small finance team of two. Working closely with operational leaders, you will ensure accurate financial reporting, support strategic decisions, and drive strong financial controls across the business. Key Responsibilities Own and manage the month-end close process, ensuring accurate reporting and analysis Deliver financial results, KPIs and reporting to Group in line with deadlines Provide financial insight to support commercial decisions, bids and pricing strategies Lead manufacturing cost accounting, including overhead absorption, standard costing and production variance analysis Oversee inventory management, including WIP review and provision calculations Lead the annual budgeting and forecasting process Maintain strong financial controls and compliance Manage and develop two direct reports, supporting the performance and growth of the finance team Contribute to finance system improvements and wider Group initiatives About You You will be a qualified accountant (CIMA, ACCA or equivalent) with strong experience in a manufacturing environment and a passion for using financial insight to support business performance. You will also bring: Strong cost accounting and ERP system experience Excellent analytical and financial modelling skills Confidence working with non-financial stakeholders Experience in multi-currency environments Advanced Excel capability Experience with ERP implementations, QBO or 123 Insight, or multi-site organisations would be advantageous but is not essential. What We Offer We offer a competitive package including: Competitive Salary dependent on experience 26 days annual leave (pro rata) plus public holidays Salary sacrifice pension (5% employer / 3% employee) Discretionary bonus scheme Life assurance (4x salary) Electric Vehicle salary sacrifice scheme Westfield Health Scheme including: Corporate Health Cash Plan (including dependents) Employee Assistance Programme Discounted gym membership Retail discount scheme Wellbeing app Join Us This is a fantastic opportunity to join a growing technology business where finance plays an important role in shaping operational and commercial success. If you are looking for a role that combines technical finance, leadership and strategic business partnering, we would love to hear from you.
Apr 01, 2026
Full time
Finance Manager Location: Langley, UK - Permanent/Hybrid hours per week (flexible and open to discussion) About Active Silicon Active Silicon is a global leader in imaging technology, designing and manufacturing advanced computer imaging products used across industries including manufacturing, life sciences, robotics, medical imaging and security. Our products support customers around the world, ranging from innovative start-ups to large international organisations. Active Silicon is part of Solid-State Plc, a group of specialist technology companies listed on the AIM stock exchange. As our business continues to grow, we are looking for an experienced Finance Manager to play a key role in supporting financial performance and operational decision-making. About The Role Reporting to the Group Financial Controller, the Finance Manager will take ownership of key financial processes while acting as a trusted partner to the wider business. This role combines hands-on financial management, commercial insight and team leadership, with responsibility for managing and developing a small finance team of two. Working closely with operational leaders, you will ensure accurate financial reporting, support strategic decisions, and drive strong financial controls across the business. Key Responsibilities Own and manage the month-end close process, ensuring accurate reporting and analysis Deliver financial results, KPIs and reporting to Group in line with deadlines Provide financial insight to support commercial decisions, bids and pricing strategies Lead manufacturing cost accounting, including overhead absorption, standard costing and production variance analysis Oversee inventory management, including WIP review and provision calculations Lead the annual budgeting and forecasting process Maintain strong financial controls and compliance Manage and develop two direct reports, supporting the performance and growth of the finance team Contribute to finance system improvements and wider Group initiatives About You You will be a qualified accountant (CIMA, ACCA or equivalent) with strong experience in a manufacturing environment and a passion for using financial insight to support business performance. You will also bring: Strong cost accounting and ERP system experience Excellent analytical and financial modelling skills Confidence working with non-financial stakeholders Experience in multi-currency environments Advanced Excel capability Experience with ERP implementations, QBO or 123 Insight, or multi-site organisations would be advantageous but is not essential. What We Offer We offer a competitive package including: Competitive Salary dependent on experience 26 days annual leave (pro rata) plus public holidays Salary sacrifice pension (5% employer / 3% employee) Discretionary bonus scheme Life assurance (4x salary) Electric Vehicle salary sacrifice scheme Westfield Health Scheme including: Corporate Health Cash Plan (including dependents) Employee Assistance Programme Discounted gym membership Retail discount scheme Wellbeing app Join Us This is a fantastic opportunity to join a growing technology business where finance plays an important role in shaping operational and commercial success. If you are looking for a role that combines technical finance, leadership and strategic business partnering, we would love to hear from you.
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Apr 01, 2026
Full time
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Are you a commercially minded finance professional looking to step into a high-impact Finance Business Partner role? Come and join our team to drive profitability and deliver superior commercial analysis for our Showroom business unit.The Role: As a Finance Business Partner, you will become a key member of a dedicated team focused on supporting our commercial and operational groups. The core of this role is to deliver high-quality analysis and reporting that enables optimal decision-making. You will work in close collaboration with FP&A and business partners to enhance profitability within a dynamic, fast-paced environment.As the Finance Business Partner you will need the confidence to build strong relationships, utilise support networks, and deliver excellent business partnering to your stakeholders. We are looking for a highly motivated self-starter who can accurately follow procedures while maintaining effective communication across both Finance and Non-Finance teams.Key Responsibilities Act as the primary financial liaison at management and trading meetings, articulating key performance metrics and trends to ensure the business stays on track.Provide valuable, commercially focused reporting to equip stakeholders with the information needed for informed decision-making and margin improvement.Work as a dedicated Finance Business Partner to collaborate with various teams to complete annual planning cycles, including 5-year plans, budgets, and reforecasts.Appraise investment proposals and conduct post-implementation reviews to support the wider business investment strategy.Track key business initiatives and continuously review performance reporting to improve KPI metrics and drive growth.Ensure the highest level of Finance Business Partnering by overseeing the production of monthly management accounts and managing data cleansing to ensure all analytical insights are consistent and accurate.Identify the correct analytical lens for complex requests, ensuring data integrity through expert judgment and experience.Prioritize time toward the greatest value creation for the business, offering clear recommendations to improve margin and working capital.This is a hybrid-based opportunity with true flexibility to work from home 3 days a week, with 2 days in our head office in Crick, NorthamptonshireYou: You'll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You'll enjoy working collaboratively with the wider Finance team and you'll thrive on delivering excellent support to the wider team.Whilst our preference is for someone to be fully qualified in either ACA / ACCA / CIMA, we will also consider more junior applicants who are currently part-qualified and studying with a few exams left to completeSkills and competencies Advanced Excel/Google Sheets skills and experience manipulating large data sets; knowledge of SQL and Data Studio is preferred for modern Finance Business Partnering.Proven experience with sales and margin analysis, vendor management, and working capital management.A track record of providing financial challenge and support, with the ability to translate complex data for non-finance stakeholders.Ideally part-qualified and actively pursuing a professional accounting qualification (CIMA/ACCA/ACA) to progress your career as a Finance Business PartnerBackground in a large company within the FMCG, Retail, or Wholesale sectors is highly desirable.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Analyst, Finance BP, Finance Business Partner, Finance Partner, Financial Accountant, Finance Analyst, CIMA Qualified, ACCA Qualified, ACA Qualified, FMCG, eCommerce, Online, Digital, Retail, Manufacturing, Building Products, Plumbing & Heating, Construction. Us; From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 01, 2026
Full time
Are you a commercially minded finance professional looking to step into a high-impact Finance Business Partner role? Come and join our team to drive profitability and deliver superior commercial analysis for our Showroom business unit.The Role: As a Finance Business Partner, you will become a key member of a dedicated team focused on supporting our commercial and operational groups. The core of this role is to deliver high-quality analysis and reporting that enables optimal decision-making. You will work in close collaboration with FP&A and business partners to enhance profitability within a dynamic, fast-paced environment.As the Finance Business Partner you will need the confidence to build strong relationships, utilise support networks, and deliver excellent business partnering to your stakeholders. We are looking for a highly motivated self-starter who can accurately follow procedures while maintaining effective communication across both Finance and Non-Finance teams.Key Responsibilities Act as the primary financial liaison at management and trading meetings, articulating key performance metrics and trends to ensure the business stays on track.Provide valuable, commercially focused reporting to equip stakeholders with the information needed for informed decision-making and margin improvement.Work as a dedicated Finance Business Partner to collaborate with various teams to complete annual planning cycles, including 5-year plans, budgets, and reforecasts.Appraise investment proposals and conduct post-implementation reviews to support the wider business investment strategy.Track key business initiatives and continuously review performance reporting to improve KPI metrics and drive growth.Ensure the highest level of Finance Business Partnering by overseeing the production of monthly management accounts and managing data cleansing to ensure all analytical insights are consistent and accurate.Identify the correct analytical lens for complex requests, ensuring data integrity through expert judgment and experience.Prioritize time toward the greatest value creation for the business, offering clear recommendations to improve margin and working capital.This is a hybrid-based opportunity with true flexibility to work from home 3 days a week, with 2 days in our head office in Crick, NorthamptonshireYou: You'll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You'll enjoy working collaboratively with the wider Finance team and you'll thrive on delivering excellent support to the wider team.Whilst our preference is for someone to be fully qualified in either ACA / ACCA / CIMA, we will also consider more junior applicants who are currently part-qualified and studying with a few exams left to completeSkills and competencies Advanced Excel/Google Sheets skills and experience manipulating large data sets; knowledge of SQL and Data Studio is preferred for modern Finance Business Partnering.Proven experience with sales and margin analysis, vendor management, and working capital management.A track record of providing financial challenge and support, with the ability to translate complex data for non-finance stakeholders.Ideally part-qualified and actively pursuing a professional accounting qualification (CIMA/ACCA/ACA) to progress your career as a Finance Business PartnerBackground in a large company within the FMCG, Retail, or Wholesale sectors is highly desirable.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Analyst, Finance BP, Finance Business Partner, Finance Partner, Financial Accountant, Finance Analyst, CIMA Qualified, ACCA Qualified, ACA Qualified, FMCG, eCommerce, Online, Digital, Retail, Manufacturing, Building Products, Plumbing & Heating, Construction. Us; From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Description Location: Cardiff & Southampton Reporting to: Rebecca Voisey, Head of Resource Planning Closing date: 10am, Tuesday 7th April. This role is a 6 month secondment. About Starling: At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity: To lead a team of Intraday Analysts and team leader, motivating and developing them to ensure that appropriate staffing levels are available at any time to service customer demand within the agreed service levels. Balancing performance across all channels, setting the team up for success across the 24/7 operating hours. Responsibilities: Motivate, coach and develop the team. Drive delivery of our daily KPIs and ensure an exceptional level of service to stakeholders both internal and external. Ensure that all workloads are managed equally across the team and completed within SLAs Ensure the team are kept updated on all appropriate matters, with consideration for colleagues across all working patterns and locations. Build strong relationships with operational leaders providing insight on performance, and advice and recommendations on opportunities to improve service levels. Drive improvements to processes and procedures, creating capacity and capability to provide real-time for a wider range of operational teams. Positively influence and contribute to the team culture. Requirements Behaviours & Skills: Accountable leader with strong customer focus Ability to balance workload proactively identifying and mitigating challenges to service Ability to get the best out of people Ability to adapt to, and lead teams through regular change Excellent communication and influencing skills Strong knowledge of Workforce Management software Previous experience of real time management in a contact centre environment. Strong spreadsheet skills ideally google sheets Excellent analytical capability Benefits Why join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Apr 01, 2026
Full time
Description Location: Cardiff & Southampton Reporting to: Rebecca Voisey, Head of Resource Planning Closing date: 10am, Tuesday 7th April. This role is a 6 month secondment. About Starling: At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home. The Opportunity: To lead a team of Intraday Analysts and team leader, motivating and developing them to ensure that appropriate staffing levels are available at any time to service customer demand within the agreed service levels. Balancing performance across all channels, setting the team up for success across the 24/7 operating hours. Responsibilities: Motivate, coach and develop the team. Drive delivery of our daily KPIs and ensure an exceptional level of service to stakeholders both internal and external. Ensure that all workloads are managed equally across the team and completed within SLAs Ensure the team are kept updated on all appropriate matters, with consideration for colleagues across all working patterns and locations. Build strong relationships with operational leaders providing insight on performance, and advice and recommendations on opportunities to improve service levels. Drive improvements to processes and procedures, creating capacity and capability to provide real-time for a wider range of operational teams. Positively influence and contribute to the team culture. Requirements Behaviours & Skills: Accountable leader with strong customer focus Ability to balance workload proactively identifying and mitigating challenges to service Ability to get the best out of people Ability to adapt to, and lead teams through regular change Excellent communication and influencing skills Strong knowledge of Workforce Management software Previous experience of real time management in a contact centre environment. Strong spreadsheet skills ideally google sheets Excellent analytical capability Benefits Why join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Apr 01, 2026
Full time
Description Engine by Starling , was born out of Starling : the UK's first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be 'good with money'. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world. Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success. At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done. Hybrid Working Engine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. We have a hybrid approach to working at Engine - our preference is that you're located within a commutable distance of London (Liverpool Street) to enable in-person collaboration and interaction with your team. Travel (including international) will likely be necessary on an ad hoc basis, depending on the client and nature of the engagement. About the Role The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can offer a solution for growth and transformation. Working closely with Client Engineering and Product teams, you will help to create, shape and develop trusted and long-term relationships for Engine - alongside our consulting and implementation partners - who we collaborate with frequently. We're looking for a versatile and creative individual to undertake this role, who enjoys the challenge of a varied and collaborative position, and can offer first-hand experience in Central Eastern European markets. Our BD Consultants enjoy problem solving, getting to the detail without losing sight of the big picture, and making a tangible impact on how banks can launch successful and innovative propositions. What you'll get to do Supporting early stage conversations, running client workshops and demos, whilst identifying opportunities across Central Eastern Europe Contributing to marketing activities and conferences, elevating the awareness and understanding of Engine's brand and market positioning, ensuring we build a reputation based on trust and excellence Fostering and maintaining strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies Co-ordinating platform requirements for the European market into the product roadmap Taking ownership of selected strategic opportunities, where we encourage you to try something new or hone your existing skillset Acting as the advocate and voice of the client throughout the relationship, offering transparency and building trust, with the ability to distil and understand their strategic vision and needs Project managing opportunities, bringing different domains of the business together to offer subject matter expertise and specialist insight about Engine's solution Managing commercial and contractual conversations Working with our Client Solutions teams through Discovery and Delivery phases, providing relationship-based and commercial support Problem solving: conducting structured analysis and presentations to evidence how - and why - Engine can address the issues banks are facing today Future development We want to develop future leaders by giving people the opportunity to move between teams and build experience in a variety of roles, in Business Development, Product Management, Delivery and Engineering. At the same time, we are expanding internationally and establishing regional offices in key markets around the world. We expect that, after an initial period in Business Development, you will have the option (but not the obligation) to move to a new role, either in a different function, or in a different part of the world. Requirements You have worked for 3+ years in a reputable consulting organisation, where you gained experience and exposure across a number of banks and situations in Central Eastern Europe, and now want to apply your advisory skills into practice You have experience of the financial services industry (ideally retail or business banking) and an understanding of the challenges relating to bank IT systems and change management Your skills You possess native or fluent German, Italian and/or CEE language skills (additional European languages being also a plus) You are highly proactive, and an avid learner - rapidly assimilating technical concepts alongside a variety of client issues, needs and concerns You have the confidence to ask insightful questions and engage in conversation with senior bank executives You embrace autonomy in a highly collaborative team with a flat structure You have strong presentation, facilitation and communication skills You possess strong attention to detail, without sacrificing the wider picture - articulating a value proposition through its constituent parts You can adapt your communication style to different stakeholders (senior clients, consulting organisations and engineering functions, for example) Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial video interview with a member of the Business Development team (45 minutes) A secondary, deeper interview, with additional members of the team - including our Regional Director for Europe. This is preferably hosted in our London office, and may include the opportunity to present to a portion of the team (60 minutes) Final interview with Engine's Chief Commercial Officer (45 minutes) Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. 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