This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Media Buying in UK.
This role sits at the heart of customer growth and long-term success within a performance-driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization, and platform adoption. Working closely with trading, product, and internal stakeholders, you will help customers achieve measurable business outcomes through data-driven insights. The position offers strong autonomy, daily client interaction, and direct impact on revenue growth and retention. It is ideal for someone who thrives in fast-paced, analytical, and customer-centric environments. Your contribution will directly influence client satisfaction, platform evolution, and overall business success.
Accountabilities
- Build a deep understanding of each client's business model, objectives, and media buying strategy
- Lead onboarding, provide ongoing DSP advisory, and deliver proactive, data-driven optimization recommendations
- Own customer relationships end to end, ensuring strong performance, retention, and account growth
- Co-manage and optimize campaigns alongside clients or internal trading teams using aggregate and log-level data
- Conduct Quarterly Business Reviews highlighting performance insights, learnings, growth opportunities, and roadmap alignment
- Maintain accurate internal documentation on accounts, interactions, feature requests, and strategies
- Report regularly on account performance and progress to internal and external stakeholders
- Act as the voice of the customer by sharing feedback, market insights, and product improvement ideas with internal teams
Requirements
- At least 2 years of experience managing performance-driven web or media buying clients
- Hands-on experience with programmatic, digital advertising, or media buying platforms
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into action
- Proven ability to independently manage accounts while collaborating effectively with cross-functional teams
- A proactive, solutions-oriented mindset with strong problem-solving capabilities
- High attention to detail and strong organizational skills
- Comfortable working in a fast-paced, international, and remote-first environment
Benefits
- Exceptional career growth and continuous learning opportunities in the adtech space
- Direct exposure to senior leadership and close collaboration with experienced industry experts
- Flexible, remote-friendly work environment
- Multinational and collaborative team culture
- Home-office setup budget
- Annual learning and development budget to support professional growth