Location: Derby Contract: Full-time (37.5 hours per week) Salary: Dependent on experience About the Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape the future direction of our support function. You'll also stay ahead of emerging technologies and trends, ensuring the team is equipped to meet evolving client needs. If you have a strong background in IT support management, enjoy developing people, and thrive in a fast-paced, client-focused environment, we'd love to hear from you. Key Responsibilities Team Leadership & Development Lead and manage a team of first and second-line support engineers. Recruit, onboard, train, and develop team members. Conduct regular performance reviews and provide coaching and mentoring. Foster a culture of accountability, collaboration, and continuous improvement. Service Desk Operations Oversee the daily operation of the service desk, ensuring tickets are resolved effectively and within agreed timescales. Monitor and analyse key performance indicators (KPIs), including: Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service-related concerns. Client Relationship Management Build and maintain strong relationships with clients through consistent, high-quality service delivery. Ensure client concerns are addressed promptly and effectively. Work proactively with clients to understand their support requirements and identify areas for improvement. Process Improvement Continuously review and optimise service desk processes to improve efficiency and service quality. Implement and maintain ITIL-aligned practices for incident, problem, and change management. Drive initiatives that enhance customer satisfaction and operational performance. Strategic Leadership Collaborate with wider business teams to align service desk operations with organisational objectives. Contribute to the development and delivery of service improvement plans. Help shape future service offerings and support strategies. About You A minimum of 5 years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise. Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management, and problem-solving skills. A customer-focused mindset with a passion for delivering exceptional service. Make an impact at Infuse Technology We're a friendly, forward-thinking IT managed service provider based in the Midlands, and we're growing! From cybersecurity to infrastructure, we support businesses with practical, powerful tech solutions that work. We're not your typical IT company, either. We're a collaborative, people-focused team that genuinely cares about making a difference, both for our clients and for our team. If you're looking for a role where you can make an impact, develop your skills, and be part of a supportive, ambitious team, you'll fit right in. Why join us? We believe great work comes from a great working environment. Here's what you can expect when you join PKF Infuse: A relaxed "dress for your diary" culture 25 days' holiday plus bank holidays, plus your birthday off, on us The option to reduce your hours for more time off (buying more holiday time) Kudos rewards to celebrate those who go the extra mile Referral bonuses when you introduce new clients or team members Life assurance for peace of mind Cashback on everyday healthcare (including dental and physio) via Healthshield health cash plan Company pension scheme Discounts on retail, leisure, and more with the PKF Smith Cooper Rewards Scheme Please note: We're unable to consider applications from candidates who require visa sponsorship.
Oct 09, 2026
Full time
Location: Derby Contract: Full-time (37.5 hours per week) Salary: Dependent on experience About the Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape the future direction of our support function. You'll also stay ahead of emerging technologies and trends, ensuring the team is equipped to meet evolving client needs. If you have a strong background in IT support management, enjoy developing people, and thrive in a fast-paced, client-focused environment, we'd love to hear from you. Key Responsibilities Team Leadership & Development Lead and manage a team of first and second-line support engineers. Recruit, onboard, train, and develop team members. Conduct regular performance reviews and provide coaching and mentoring. Foster a culture of accountability, collaboration, and continuous improvement. Service Desk Operations Oversee the daily operation of the service desk, ensuring tickets are resolved effectively and within agreed timescales. Monitor and analyse key performance indicators (KPIs), including: Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service-related concerns. Client Relationship Management Build and maintain strong relationships with clients through consistent, high-quality service delivery. Ensure client concerns are addressed promptly and effectively. Work proactively with clients to understand their support requirements and identify areas for improvement. Process Improvement Continuously review and optimise service desk processes to improve efficiency and service quality. Implement and maintain ITIL-aligned practices for incident, problem, and change management. Drive initiatives that enhance customer satisfaction and operational performance. Strategic Leadership Collaborate with wider business teams to align service desk operations with organisational objectives. Contribute to the development and delivery of service improvement plans. Help shape future service offerings and support strategies. About You A minimum of 5 years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise. Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management, and problem-solving skills. A customer-focused mindset with a passion for delivering exceptional service. Make an impact at Infuse Technology We're a friendly, forward-thinking IT managed service provider based in the Midlands, and we're growing! From cybersecurity to infrastructure, we support businesses with practical, powerful tech solutions that work. We're not your typical IT company, either. We're a collaborative, people-focused team that genuinely cares about making a difference, both for our clients and for our team. If you're looking for a role where you can make an impact, develop your skills, and be part of a supportive, ambitious team, you'll fit right in. Why join us? We believe great work comes from a great working environment. Here's what you can expect when you join PKF Infuse: A relaxed "dress for your diary" culture 25 days' holiday plus bank holidays, plus your birthday off, on us The option to reduce your hours for more time off (buying more holiday time) Kudos rewards to celebrate those who go the extra mile Referral bonuses when you introduce new clients or team members Life assurance for peace of mind Cashback on everyday healthcare (including dental and physio) via Healthshield health cash plan Company pension scheme Discounts on retail, leisure, and more with the PKF Smith Cooper Rewards Scheme Please note: We're unable to consider applications from candidates who require visa sponsorship.
Are you an experienced IT Technician? This Business Systems Analyst / Assistant IT Manager role is a brilliant opportunity to step up and make a bigger impact. Take charge of the full tech stack alongside our client's MSP and put your ideas to work across the business. Business Systems Analyst / Assistant IT Manager Full-time, Permanent Competitive salary, based on experience Office-based, with hybrid flexibility when schedules and tasks allow Applicants must be able to reliably commute to Southsea or relocate before starting work The Role Our client is looking for a Business Systems Analyst to support the day-to-day operation, improvement, and development of IT systems and solutions across its well-established and successful e-commerce business, which utilizes a number of mainstream platforms and extensive automation. This is a hands-on and broad role covering business systems support, process improvement, project coordination, reporting, automation, user training, cyber security, and general IT support. The role would suit an experienced IT Technician looking for a step-up, or an existing Deputy / Assistant IT Manager searching for a new opportunity. You will work closely with teams across Customer Service, Sales, Operations, Product, Purchasing, Marketing, and Finance, as well as our client's external technology partners. This role provides an excellent opportunity to broaden your experience and skill set, suiting someone with a strong mix of technical confidence, business process understanding, communication skills, and a practical continuous improvement mindset. Working Model: This role requires you to work from our client's Southsea (PO5) office, with some flexibility around hybrid working when schedules and tasks allow. You must be able to reliably commute or plan to relocate before starting work. Key Responsibilities System Administration & Support: Support, administer, and improve core business systems. Take ownership of the IT infrastructure, hardware, and security, working alongside our client's Managed Service Provider (MSP). Project & Task Management: Manage and prioritize IT tasks, system requests, and small projects. Assist the Head of IT with IT planning, budgeting, vendor management, system stability, and longer-term technology improvements. Process Improvement & Automation: Support business process improvement across departments via existing systems, data, new technology, and AI. Identify, design, and implement automation opportunities using tools such as Make, Google Apps Script, and the Odoo automation layer. Integrations: Support integrations between business systems, communication tools, e-commerce/fulfillment platforms (including WMS), reporting tools, and third-party services. Data & Reporting: Provide analytical and report-writing support, including dashboards, operational reports, and data extracts. Help improve access to business data and support wider adoption of BI/reporting tools. Support product, purchasing, operational, and content data processes (master data, digital assets, etc.). User Training & Support: Provide user support, training, documentation, and reference materials for key systems and processes. Communicate effectively with internal users, managers, software vendors, support agencies, and development partners. Skills & Experience Needed Experience: 3+ years in IT support, business systems administration, or operations improvement, with at least 2 years supporting cross-departmental business systems (ERP, CRM, Helpdesk, project management). Tech Stack Proficiency: Confident administering Google Workspace and working with cloud-based systems. Familiarity with programming languages (Python, JavaScript, or similar) and system integrations using APIs. Data & Automation: Strong analytical skills with experience managing BigQuery, ETL processes, or cloud-based analytics, alongside BI/reporting tools. Communication: Able to support both technical and non-technical users patiently and clearly, design complex spreadsheets, and translate business requirements into practical system improvements. Bonus Points for: Direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce/marketplace platforms, or PIM/DAM/Product Master Data workflows. About You A Continuous Improver: You are practical, curious, and commercially focused on useful outcomes. Proactive & Organized: You can comfortably balance urgent helpdesk tickets with longer-term improvement work and meticulous documentation. Collaborative & Accountable: You are comfortable working across departments and willing to take ownership while knowing exactly when to escalate. What Our Client Offers Impact: A highly visible role where your technical decisions directly benefit the whole team. Financial & Future: Profit sharing and life insurance. Health & Wellbeing: Private medical insurance, private dental insurance, gym membership, and a dedicated health & wellbeing programme. Work-Life Balance: Generous sick pay terms, flexibility around additional leave, bereavement leave, and paid volunteering days. Culture: Company social events, birthday bonus vouchers, and a friendly, supportive environment where your ideas will be heard and implemented. How to Apply If you have the skills and experience required for this position, click 'apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other Suitable Skills & Experience Include: IT Support Manager, Assistant IT Manager, Business Systems Administrator, Systems Analyst, Applications Support Analyst, ERP Administrator, IT Project Coordinator, IT Technician, IT Support Engineer, IT Systems Engineer, Systems Administrator, Infrastructure Engineer, IT Support Lead, IT Generalist, Business Systems Support Specialist, Deputy IT & Systems Manager.
Oct 09, 2026
Full time
Are you an experienced IT Technician? This Business Systems Analyst / Assistant IT Manager role is a brilliant opportunity to step up and make a bigger impact. Take charge of the full tech stack alongside our client's MSP and put your ideas to work across the business. Business Systems Analyst / Assistant IT Manager Full-time, Permanent Competitive salary, based on experience Office-based, with hybrid flexibility when schedules and tasks allow Applicants must be able to reliably commute to Southsea or relocate before starting work The Role Our client is looking for a Business Systems Analyst to support the day-to-day operation, improvement, and development of IT systems and solutions across its well-established and successful e-commerce business, which utilizes a number of mainstream platforms and extensive automation. This is a hands-on and broad role covering business systems support, process improvement, project coordination, reporting, automation, user training, cyber security, and general IT support. The role would suit an experienced IT Technician looking for a step-up, or an existing Deputy / Assistant IT Manager searching for a new opportunity. You will work closely with teams across Customer Service, Sales, Operations, Product, Purchasing, Marketing, and Finance, as well as our client's external technology partners. This role provides an excellent opportunity to broaden your experience and skill set, suiting someone with a strong mix of technical confidence, business process understanding, communication skills, and a practical continuous improvement mindset. Working Model: This role requires you to work from our client's Southsea (PO5) office, with some flexibility around hybrid working when schedules and tasks allow. You must be able to reliably commute or plan to relocate before starting work. Key Responsibilities System Administration & Support: Support, administer, and improve core business systems. Take ownership of the IT infrastructure, hardware, and security, working alongside our client's Managed Service Provider (MSP). Project & Task Management: Manage and prioritize IT tasks, system requests, and small projects. Assist the Head of IT with IT planning, budgeting, vendor management, system stability, and longer-term technology improvements. Process Improvement & Automation: Support business process improvement across departments via existing systems, data, new technology, and AI. Identify, design, and implement automation opportunities using tools such as Make, Google Apps Script, and the Odoo automation layer. Integrations: Support integrations between business systems, communication tools, e-commerce/fulfillment platforms (including WMS), reporting tools, and third-party services. Data & Reporting: Provide analytical and report-writing support, including dashboards, operational reports, and data extracts. Help improve access to business data and support wider adoption of BI/reporting tools. Support product, purchasing, operational, and content data processes (master data, digital assets, etc.). User Training & Support: Provide user support, training, documentation, and reference materials for key systems and processes. Communicate effectively with internal users, managers, software vendors, support agencies, and development partners. Skills & Experience Needed Experience: 3+ years in IT support, business systems administration, or operations improvement, with at least 2 years supporting cross-departmental business systems (ERP, CRM, Helpdesk, project management). Tech Stack Proficiency: Confident administering Google Workspace and working with cloud-based systems. Familiarity with programming languages (Python, JavaScript, or similar) and system integrations using APIs. Data & Automation: Strong analytical skills with experience managing BigQuery, ETL processes, or cloud-based analytics, alongside BI/reporting tools. Communication: Able to support both technical and non-technical users patiently and clearly, design complex spreadsheets, and translate business requirements into practical system improvements. Bonus Points for: Direct experience with Odoo ERP, Shopify Plus, BigQuery/SQL, ecommerce/marketplace platforms, or PIM/DAM/Product Master Data workflows. About You A Continuous Improver: You are practical, curious, and commercially focused on useful outcomes. Proactive & Organized: You can comfortably balance urgent helpdesk tickets with longer-term improvement work and meticulous documentation. Collaborative & Accountable: You are comfortable working across departments and willing to take ownership while knowing exactly when to escalate. What Our Client Offers Impact: A highly visible role where your technical decisions directly benefit the whole team. Financial & Future: Profit sharing and life insurance. Health & Wellbeing: Private medical insurance, private dental insurance, gym membership, and a dedicated health & wellbeing programme. Work-Life Balance: Generous sick pay terms, flexibility around additional leave, bereavement leave, and paid volunteering days. Culture: Company social events, birthday bonus vouchers, and a friendly, supportive environment where your ideas will be heard and implemented. How to Apply If you have the skills and experience required for this position, click 'apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other Suitable Skills & Experience Include: IT Support Manager, Assistant IT Manager, Business Systems Administrator, Systems Analyst, Applications Support Analyst, ERP Administrator, IT Project Coordinator, IT Technician, IT Support Engineer, IT Systems Engineer, Systems Administrator, Infrastructure Engineer, IT Support Lead, IT Generalist, Business Systems Support Specialist, Deputy IT & Systems Manager.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As an IT Service Manager within CDIO, you will be working on services that are actively being modernised, including moving away from legacy systems towards more flexible, cloud-based solutions. There is real opportunity to be involved in improving live services while they are evolving, not just maintaining them. The environment is increasingly data-led and technology-driven, giving you exposure to modern tools, automation, and new ways of working. You'll gain experience in complex, high-volume services (like Corporation Tax) that have a direct impact on HMRC operations. CDIO offers the chance to develop service management skills in a large-scale, nationally critical environment. You'll be part of a culture that encourages continuous improvement, innovation, and learning as transformation progresses. Job description Working as part of the Business Tax team, you will operate within CDIO's Live Service function, supporting incident response, change delivery, and service improvement activities across complex, high-volume services. Person specification Strong analytical and problem solving skills, especially under operational pressure. Confidence engaging at senior stakeholder level, including clear written and verbal communication. A proactive, accountable mindset with a focus on service reliability and user impact. Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers. Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact. Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems. Experience of understanding the principles and processes of implementing, delivering and decommissioning of IT services. Ability to work with a high degree of autonomy and resilience, under ambiguous and fast paced circumstances, with the ability to manage the priorities of services, stakeholders and suppliers. Shows experience of understanding services and products, and the tools, methods, procedures, equipment and software used in the operation and management of the service. Experience of managing stakeholders at all levels, clear understanding of roles and responsibilities within a service management function. Dealing with competing priorities, resource constraints, and managing expectations. Experience of using your expertise to manage your services through suppliers enabling high availability and performance. Demonstrable experience of applying structured governance, risk and assurance, reporting practices, within a live service and delivery environment. Including maintaining service documentation, managing risks and issues, producing clear management information, and supporting senior leaders in effective decision making across service, delivery and commercial stakeholders. Desirable Criteria: ITIL v4 certification (or willingness to work towards). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Making Effective Decisions Communicating and Influencing Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV detailing up to your last three roles. For each role, please provide no more than 250 words summarising your responsibilities, key activities and accomplishments. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how they meet the essential criteria outlined in the advert. Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked behaviour based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: . click apply for full job details
Oct 09, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As an IT Service Manager within CDIO, you will be working on services that are actively being modernised, including moving away from legacy systems towards more flexible, cloud-based solutions. There is real opportunity to be involved in improving live services while they are evolving, not just maintaining them. The environment is increasingly data-led and technology-driven, giving you exposure to modern tools, automation, and new ways of working. You'll gain experience in complex, high-volume services (like Corporation Tax) that have a direct impact on HMRC operations. CDIO offers the chance to develop service management skills in a large-scale, nationally critical environment. You'll be part of a culture that encourages continuous improvement, innovation, and learning as transformation progresses. Job description Working as part of the Business Tax team, you will operate within CDIO's Live Service function, supporting incident response, change delivery, and service improvement activities across complex, high-volume services. Person specification Strong analytical and problem solving skills, especially under operational pressure. Confidence engaging at senior stakeholder level, including clear written and verbal communication. A proactive, accountable mindset with a focus on service reliability and user impact. Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers. Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact. Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems. Experience of understanding the principles and processes of implementing, delivering and decommissioning of IT services. Ability to work with a high degree of autonomy and resilience, under ambiguous and fast paced circumstances, with the ability to manage the priorities of services, stakeholders and suppliers. Shows experience of understanding services and products, and the tools, methods, procedures, equipment and software used in the operation and management of the service. Experience of managing stakeholders at all levels, clear understanding of roles and responsibilities within a service management function. Dealing with competing priorities, resource constraints, and managing expectations. Experience of using your expertise to manage your services through suppliers enabling high availability and performance. Demonstrable experience of applying structured governance, risk and assurance, reporting practices, within a live service and delivery environment. Including maintaining service documentation, managing risks and issues, producing clear management information, and supporting senior leaders in effective decision making across service, delivery and commercial stakeholders. Desirable Criteria: ITIL v4 certification (or willingness to work towards). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Making Effective Decisions Communicating and Influencing Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV detailing up to your last three roles. For each role, please provide no more than 250 words summarising your responsibilities, key activities and accomplishments. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how they meet the essential criteria outlined in the advert. Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked behaviour based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: . click apply for full job details
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business. This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability. What You'll Be Doing Responsible for running Major Incidents across the business that affect our trading platform Manage and take ownership of Incidents, and defects across the platforms. Engaging with Management & Stakeholders. Leading the root cause analysis and creation of incident post-mortems off the back of service restoration. Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate in the on-call rota, being available 24/7 when scheduled to be on call Skills, Qualifications, And Experience Proven experience in a Support or Service Desk role. Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management. Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with workload patterns. A working knowledge of SQL Demonstratable experience with Incident Management tools and processes across Agile spaces. A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage. What's in it for you? Hybrid working Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Oct 09, 2026
Full time
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business. This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability. What You'll Be Doing Responsible for running Major Incidents across the business that affect our trading platform Manage and take ownership of Incidents, and defects across the platforms. Engaging with Management & Stakeholders. Leading the root cause analysis and creation of incident post-mortems off the back of service restoration. Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate in the on-call rota, being available 24/7 when scheduled to be on call Skills, Qualifications, And Experience Proven experience in a Support or Service Desk role. Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management. Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with workload patterns. A working knowledge of SQL Demonstratable experience with Incident Management tools and processes across Agile spaces. A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage. What's in it for you? Hybrid working Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
The Quality Engineer for Cytiva is responsible for driving quality adherence, process change and risk assessment in a high volume manufacturing facility. This position is part of the Quality Engineering Team reporting to the Quality Engineering Manager located in Newquay and will be an on-site position. What You'll Do Facilitate Compliance improvement within the Value Stream Ensure non-conformances are reported when they occur, support associated investigations, and facilitate non-conformance closure. Actively review the production environment identifying non-conformity, areas to improve compliance Coordination and reporting of relevant failure investigations and subsequent corrective and preventive actions and reviewing effectiveness of these. Support and lead the operations teams and Engineers when required in the evaluation, trending and reporting of internal and external non-conformances to establish priorities and identify common threads aimed at a continuous reduction in internal non-conformance occurrences via internal or supplier process improvements. Work with the Engineers to collect, analyse, trend and report data on rejects from routine production inspection and QC tests and related processes to establish improvement priorities and identify common threads aimed at a reduction in external complaints. Work with QA Specialists and others as appropriate to ensure that production inspections and QC tests are aligned with customer needs. Provide a Quality insight into the results and conclusion of data analyses and trending. Ensure required processes, practices and standards in production, quality control and related areas are validated, and continuously improved working with unit managers, manufacturing engineers and team leaders to achieve this. Keep abreast of the development of standards to ensure techniques and practices are kept up to date; recommend internal OMS/procedure changes as required Support product development/transfer activities. Review and develop procedures relevant to departmental operations. Provide support to Quality Assurance Manager during external audits of Pall Newquay. Manage complaint investigations identifying improvement opportunities. Lead CDTR projects to completion. Support Cost reduction programs and lead projects where appropriate Actively identify improvement opportunities and facilitate their implementation. Support daily Management processes to facilitate the use of best practice Who You Are Experience of working within an ISO 9001 / ISO13485 / Pharma regulated manufacturing environment. Knowledge of systems adopted within a regulated Manufacturing facility. Background knowledge of Quality Assurance and Quality Control Systems. Experience in the use of Danaher Business System tools and the use of SPC. Possess Quality accreditation or certification with the relevant or a recognised Engineering Degree and subsequent experience. Formal training and qualification in Lean or DBS techniques would be an advantage. PSP practitioner Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit .
Oct 09, 2026
Full time
The Quality Engineer for Cytiva is responsible for driving quality adherence, process change and risk assessment in a high volume manufacturing facility. This position is part of the Quality Engineering Team reporting to the Quality Engineering Manager located in Newquay and will be an on-site position. What You'll Do Facilitate Compliance improvement within the Value Stream Ensure non-conformances are reported when they occur, support associated investigations, and facilitate non-conformance closure. Actively review the production environment identifying non-conformity, areas to improve compliance Coordination and reporting of relevant failure investigations and subsequent corrective and preventive actions and reviewing effectiveness of these. Support and lead the operations teams and Engineers when required in the evaluation, trending and reporting of internal and external non-conformances to establish priorities and identify common threads aimed at a continuous reduction in internal non-conformance occurrences via internal or supplier process improvements. Work with the Engineers to collect, analyse, trend and report data on rejects from routine production inspection and QC tests and related processes to establish improvement priorities and identify common threads aimed at a reduction in external complaints. Work with QA Specialists and others as appropriate to ensure that production inspections and QC tests are aligned with customer needs. Provide a Quality insight into the results and conclusion of data analyses and trending. Ensure required processes, practices and standards in production, quality control and related areas are validated, and continuously improved working with unit managers, manufacturing engineers and team leaders to achieve this. Keep abreast of the development of standards to ensure techniques and practices are kept up to date; recommend internal OMS/procedure changes as required Support product development/transfer activities. Review and develop procedures relevant to departmental operations. Provide support to Quality Assurance Manager during external audits of Pall Newquay. Manage complaint investigations identifying improvement opportunities. Lead CDTR projects to completion. Support Cost reduction programs and lead projects where appropriate Actively identify improvement opportunities and facilitate their implementation. Support daily Management processes to facilitate the use of best practice Who You Are Experience of working within an ISO 9001 / ISO13485 / Pharma regulated manufacturing environment. Knowledge of systems adopted within a regulated Manufacturing facility. Background knowledge of Quality Assurance and Quality Control Systems. Experience in the use of Danaher Business System tools and the use of SPC. Possess Quality accreditation or certification with the relevant or a recognised Engineering Degree and subsequent experience. Formal training and qualification in Lean or DBS techniques would be an advantage. PSP practitioner Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit .
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Location: Bridgnorth, WV15 5BA Job Type: Full-time Department: Door Spares / Alu-Spec Join a team where your leadership makes a difference - and your voice is valued. At dormakaba, we believe in creating spaces where everyone can thrive. We're looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we'll support your growth with training, mentorship, and a collaborative environment. Already a sucessful branch, we are looking for somone with the confidence to support the team to get them to the next level. What you'll do: Lead and inspire a small, dedicated team at our busy trade counter. Ensure smooth day-to-day operations, from customer service to inventory management. Build strong relationships with customers, suppliers, and internal teams. Drive performance and continuous improvement, with a focus on service excellence. Champion a safe, inclusive, and respectful workplace. What we're looking for: A natural leader with strong communication and organisational skills. Experience in trade counter, retail, or customer-facing environments. Comfortable using IT systems (ERP, CRM, etc.) - training provided. A proactive mindset and a passion for delivering great service.Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role. Preferance will be given to those who have previously worked in a Trade Counter Enviroment with a proven track record in people management Why join dormakaba? Inclusive culture: We're committed to diversity and equity, and we actively support women in leadership. Career development: From onboarding to ongoing training, we'll help you grow. Work-life balance: Flexible working options and a supportive team. Benefits: Competitive salary, pension, employee wellbeing programs, and more. Interested? We are looking forward to your application. If you have any questions, feel free to reach out. We welcome applications from all backgrounds and encourage women and underrepresented groups to apply
Oct 09, 2026
Full time
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Location: Bridgnorth, WV15 5BA Job Type: Full-time Department: Door Spares / Alu-Spec Join a team where your leadership makes a difference - and your voice is valued. At dormakaba, we believe in creating spaces where everyone can thrive. We're looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we'll support your growth with training, mentorship, and a collaborative environment. Already a sucessful branch, we are looking for somone with the confidence to support the team to get them to the next level. What you'll do: Lead and inspire a small, dedicated team at our busy trade counter. Ensure smooth day-to-day operations, from customer service to inventory management. Build strong relationships with customers, suppliers, and internal teams. Drive performance and continuous improvement, with a focus on service excellence. Champion a safe, inclusive, and respectful workplace. What we're looking for: A natural leader with strong communication and organisational skills. Experience in trade counter, retail, or customer-facing environments. Comfortable using IT systems (ERP, CRM, etc.) - training provided. A proactive mindset and a passion for delivering great service.Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role. Preferance will be given to those who have previously worked in a Trade Counter Enviroment with a proven track record in people management Why join dormakaba? Inclusive culture: We're committed to diversity and equity, and we actively support women in leadership. Career development: From onboarding to ongoing training, we'll help you grow. Work-life balance: Flexible working options and a supportive team. Benefits: Competitive salary, pension, employee wellbeing programs, and more. Interested? We are looking forward to your application. If you have any questions, feel free to reach out. We welcome applications from all backgrounds and encourage women and underrepresented groups to apply
Group HSE Manager £60,000 + £5,000 car allowance or company car Tividale Head Office Permanent We are looking for an experienced and proactive Group HSE Manager to lead Health, Safety and Environmental standards across our Group. Based at our Tividale Head Office, you will have your own office and the autonomy to manage your diary and working hours. The role involves regular travel across our sites in the North West, East Midlands, Heathrow and Midlands. This is a hands-on, high-profile role working closely with operational teams, engineering and senior management to drive continuous improvement and develop a strong, positive safety culture. Key Responsibilities Lead and continually improve Group HSE policies, procedures and strategy. Conduct site, Driver and Engineering audits, accident investigations and risk assessments. Monitor Operator Licence, DVSA and vehicle compliance, including PMI and maintenance standards. Produce HSE and compliance KPI reports and drive corrective actions. Provide practical HSE advice and training across all levels of the business. Manage the Group Engineering and H&S Auditor. Ensure equipment, workshops and operations meet legal and Company requirements. Support claims management and ensure best practice across the Group. About You Ideally, you will have experience in PSV/bus, HGV, transport, logistics, engineering, manufacturing or workshop environments, together with previous HSE management experience. NEBOSH Diploma and Tech/Grad IOSH are desirable but not essential. We are looking for someone who is technically strong, proactive, resilient and confident, with excellent communication and relationship-building skills. You will be practical and solutions-focused, comfortable challenging unsafe practices and able to influence people at every level. Full UK driving licence and willingness to travel are essential. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .
Oct 09, 2026
Full time
Group HSE Manager £60,000 + £5,000 car allowance or company car Tividale Head Office Permanent We are looking for an experienced and proactive Group HSE Manager to lead Health, Safety and Environmental standards across our Group. Based at our Tividale Head Office, you will have your own office and the autonomy to manage your diary and working hours. The role involves regular travel across our sites in the North West, East Midlands, Heathrow and Midlands. This is a hands-on, high-profile role working closely with operational teams, engineering and senior management to drive continuous improvement and develop a strong, positive safety culture. Key Responsibilities Lead and continually improve Group HSE policies, procedures and strategy. Conduct site, Driver and Engineering audits, accident investigations and risk assessments. Monitor Operator Licence, DVSA and vehicle compliance, including PMI and maintenance standards. Produce HSE and compliance KPI reports and drive corrective actions. Provide practical HSE advice and training across all levels of the business. Manage the Group Engineering and H&S Auditor. Ensure equipment, workshops and operations meet legal and Company requirements. Support claims management and ensure best practice across the Group. About You Ideally, you will have experience in PSV/bus, HGV, transport, logistics, engineering, manufacturing or workshop environments, together with previous HSE management experience. NEBOSH Diploma and Tech/Grad IOSH are desirable but not essential. We are looking for someone who is technically strong, proactive, resilient and confident, with excellent communication and relationship-building skills. You will be practical and solutions-focused, comfortable challenging unsafe practices and able to influence people at every level. Full UK driving licence and willingness to travel are essential. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .
IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Role Description The IT Infrastructure & Systems Manager is a full-time role based in London with a hybrid working arrangement, combining on-site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day-to-day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands-on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (e.g., ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
Oct 08, 2026
Full time
IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end-user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. This role requires a strong blend of technical expertise, leadership capability, operational excellence, and stakeholder management skills, within a complex enterprise environment that includes financial, trading, and treasury systems. Role Description The IT Infrastructure & Systems Manager is a full-time role based in London with a hybrid working arrangement, combining on-site presence with some work from home. This role is responsible for managing and maintaining the organization's core IT infrastructure, including servers, networks, storage, and cloud services. Day-to-day tasks include overseeing system administration, monitoring performance and availability, implementing security best practices, and coordinating backup and disaster recovery processes. The role involves leading and supporting IT operations, resolving complex technical issues, and ensuring that systems, applications, and services remain stable and secure. The IT Infrastructure & Systems Manager will collaborate with internal stakeholders, manage vendors and service providers, contribute to IT strategy and roadmaps, and document procedures, standards, and configuration changes. Qualifications Strong foundation in Information Technology and IT Operations, including infrastructure design, capacity planning, and service management. Hands-on experience with System Administration and Troubleshooting across Windows and/or Linux environments, virtualization, and cloud platforms. Proficiency in Network Security, including firewalls, VPNs, endpoint protection, access control, and security monitoring. Proven ability to manage IT projects, prioritize tasks, and deliver improvements on time and within scope. Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences. Experience leading or mentoring IT team members or support staff is highly desirable. Relevant certifications (e.g., ITIL, Microsoft, Cisco, CompTIA, or cloud certifications) are an advantage. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Infrastructure & Systems Management Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualized infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication. Manage Veeam ONE monitoring and Veeam Recovery Orchestrator (VRO) environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection (SEP) and Symantec Endpoint Encryption (SEE). Support endpoint DLP, SIEM, and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. In depth understanding of Cyber security Monitor system performance, capacity, availability, and infrastructure health. Ensure compliance with IT governance, security policies, and operational standards. End-User Computing Support Provide advanced desktop, laptop, printer, Mobile device (iOS) and branch office IT support. Deliver AV support for meeting rooms, conferencing, presentations, and collaboration systems. Manage OS deployment, imaging, image creation, maintenance, and software packaging. Administer Active Directory (AD), Group Policy Objects (GPOs) and user provisioning and NTFS permissions. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve technical incidents and service requests in line with agreed SLAs. Enterprise Applications & Financial Systems Support Support and administer business-critical applications, including: Bloomberg FXT and Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access (SAA), 1AML, SIBS, GFMS, COP Support enterprise file synchronization and replication solutions (e.g., Syncovery, other SFTP). Networking Configure and support Cisco switches and routers. Administer FortiGate firewall environments. Strong network fundamentals: DNS, DHCP, TCP/IP, LAN/WAN, Routing and connectivity troubleshooting. Monitor network performance, availability, and security posture. Security & Endpoint Management Support vulnerability management using tools such as Tenable. Manage security monitoring and log analysis tools (e.g., Splunk). Perform SSL/TLS certificate lifecycle management using OpenSSL. Create and manage CSRs, certificate chains, and private keys. Ensure adherence to cybersecurity policies, standards, and regulatory requirements. Support physical access control systems (e.g., Paxton) Governance, Documentation & Process Improvement Develop, maintain, and enforce IT policies, standards, and operational procedures. Produce system architecture diagrams, technical documentation, SOP's, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernization, and transformation initiatives. Operating Systems Windows 11 Windows Server 2019/2022 (or equivalent enterprise environments) Red Hat Linux Infrastructure & Virtualization VMware vSphere / vCenter (v8.0.3 and above) Veeam Backup & Replication Veeam ONE, VRO Microsoft Office 365 ManageEngine Patch Manager Plus SAAS solutions SQL Server Security Symantec Endpoint Protection (SEP) Symantec Endpoint Encryption (SEE) SentinelOne - EDR/ XDR Endpoint DLP solutions Firewall administration Vulnerability management tools (e.g., Tenable) SIEM tools (e.g., Splunk) Networking Cisco Switches and Routers FortiGate Firewalls LAN/WAN networking and routing Hardware & Storage Dell PowerEdge Servers Dell PowerVault SAN Storage Technical Competencies Data analysis and operational reporting Desktop and laptop support Infrastructure monitoring and performance management Certificate lifecycle management (SSL/TLS) Windows imaging and deployment, GPO, NTFS PowerShell scripting SQL Server administration Understanding of software development lifecycle (SDLC) and deployment processes Architecture review and systems optimization Asset management 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading, or treasury environments. Proven experience managing mission-critical infrastructure and applications. Experience operating within regulated and security-focused environments. Able to provide support to VIP stakeholders This is a hybrid role with 3 days at the office in Central London. Salary for this role will be in the range £60K - £65K.
Contek Recruitment Solutions Ltd. seeks an experienced Quality Assurance Manager for a hands-on leadership role in a regulated engineering environment. You will own the QMS, maintain ISO 9001, lead audits, address NCRs, and drive LEAN improvements across welding, fabrication, machining and metalwork processes. The role demands senior quality leadership, strong problem-solving skills and a pragmatic approach to continuous improvement in collaboration with Production, Engineering and Operations.
Oct 08, 2026
Full time
Contek Recruitment Solutions Ltd. seeks an experienced Quality Assurance Manager for a hands-on leadership role in a regulated engineering environment. You will own the QMS, maintain ISO 9001, lead audits, address NCRs, and drive LEAN improvements across welding, fabrication, machining and metalwork processes. The role demands senior quality leadership, strong problem-solving skills and a pragmatic approach to continuous improvement in collaboration with Production, Engineering and Operations.
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world. To bring the company to the level we want it to be, we are looking for a Commercial Business Analyst in the Group IT Department to join us in our Global Commercial site based in Coventry. The Role Lotus is looking for an experienced Commercial Business Analyst to join our IT team in Coventry, playing a key role in shaping and optimising our Order to Delivery (OTD) and Aftersales business systems. Acting as the critical link between our business stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT, you will analyse existing processes, identify opportunities for improvement, define requirements and support the delivery of strategic technology initiatives. This is an excellent opportunity for an experienced Business Analyst who combines strong commercial understanding with systems and technology expertise and wants to help shape the future digital landscape at Lotus. What You'll Do Business Analysis & Requirements Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Lead requirements-gathering activities through workshops, interviews and stakeholder sessions. Analyse and document current "As-Is" and future "To-Be" business processes. Develop clear business requirements, functional specifications, user stories, process maps and workflow diagrams. Conduct gap analyses and impact assessments to support business and digital transformation. Ensure requirements are clearly defined, prioritised and aligned with commercial objectives. Support the development of business cases, including expected benefits, risks, costs and return on investment. Validate proposed solutions against agreed business requirements. Commercial Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems, analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory visibility Service planning Warranty processing Parts ordering and logistics Service and repair management You will use system performance, business data and user feedback to identify opportunities to improve efficiency, customer retention, revenue generation and dealer satisfaction. Product & Solution Delivery Support the development and management of product backlogs for OTD and Aftersales platforms. Work closely with Product Owners, Project Managers, Developers, Architects and UX/UI teams throughout the solution lifecycle. Translate business requirements into actionable user stories and acceptance criteria. Participate in sprint planning, backlog refinement, testing, demonstrations and release activities. Support User Acceptance Testing (UAT) to ensure solutions meet business expectations. Assist with release planning, deployment and post-implementation reviews. Drive continuous improvement across business processes and system capabilities. Data & Business Insights Analyse commercial and operational data to identify trends, risks and opportunities. Develop reports, dashboards and performance measures to support business decision-making. Monitor KPIs across sales operations, order fulfilment, customer experience and Aftersales. Provide data-led recommendations to improve business performance. Support management reporting and strategic planning. Stakeholder & Change Management Build strong relationships across Sales, Aftersales, Marketing, Operations, Customer Service, Finance, IT and our Dealer Network. Facilitate workshops and working groups to align requirements and priorities. Translate complex technical concepts into clear business language. Manage stakeholder expectations throughout project and change lifecycles. Act as a trusted advisor on systems, process improvement and digital transformation. Support business readiness, training materials, user documentation and adoption of new systems and processes. Gather user feedback and ensure improvement opportunities are captured and prioritised. What We're Looking For You will bring strong Business Analysis experience, ideally gained within an automotive, commercial, sales, order management or Aftersales environment. We are looking for someone with: Significant experience as a Business Analyst, Commercial Business Analyst, Systems Analyst, Product Owner, or in a similar role. A proven track record of delivering technology-enabled business transformation. Experience working with commercial processes, sales operations, order management systems and/or Aftersales. Strong experience translating business requirements into successful technology solutions. Experience working within Agile, Scrum or hybrid delivery environments. Excellent business process mapping and documentation skills. Strong stakeholder management skills, with the ability to manage competing priorities. Experience creating user stories, functional specifications, process maps, business cases, gap analyses and impact assessments. An understanding of APIs, integrations, system architecture concepts and data flows. Strong analytical and problem-solving skills. Good knowledge of Microsoft Office, particularly Excel, with experience of Power BI advantageous. Excellent written and verbal communication, presentation and facilitation skills. Automotive Experience Previous automotive experience would be highly desirable, particularly knowledge or experience of: Order to Delivery (OTD) Dealer Management Systems (DMS) Automotive sales operations Aftersales operations Warranty management Parts and inventory management Digital automotive retail platforms Dealer and customer lifecycle processes Language Fluent English is required. Mandarin Chinese language skills would be highly desirable, particularly for working effectively with our UK and China-based stakeholders, suppliers and development partners. Qualifications & Additional Experience A Bachelor's degree or equivalent qualification in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline would be beneficial. Additional desirable experience includes: Working within a multinational organisation. Business Analysis qualifications such as CBAP, CCBA or BCS Business Analysis Practitioner. Agile qualifications such as CSPO, PSPO, Scrum Master or SAFe. Experience with CRM, ERP, DMS or automotive retail platforms. Power BI, SQL, data analytics or business intelligence reporting. Supporting large-scale digital transformation programmes. Working with geographically dispersed and cross-cultural teams. Understanding of UK/EU data protection requirements and GDPR. About Lotus Lotus is at an exciting stage of its transformation, combining decades of automotive heritage with an ambitious future focused on innovation, technology and exceptional customer experiences. Joining our IT team means having the opportunity to influence how technology supports our commercial organisation, customers and dealer network while contributing to the continued transformation of one of the world's most iconic automotive brands. What we offer: In addition to a competitive salary, you will have access to the following benefits: 25 days' holiday plus bank holidays. Pension scheme access. Annual bonus - non contractual. Private Healthcare. Access to the Employee Car Ownership Scheme. Group income protection based on length of service. Family Friendly policies. Exclusive Employee discount, wellbeing and recognition platform . Additional Information: This role will be working from our Coventry office. This role will be working on-site, full time. Candidates must be eligible to work in the UKwithout VISA sponsorship. Our Company: Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world's first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus . click apply for full job details
Oct 08, 2026
Full time
Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world. To bring the company to the level we want it to be, we are looking for a Commercial Business Analyst in the Group IT Department to join us in our Global Commercial site based in Coventry. The Role Lotus is looking for an experienced Commercial Business Analyst to join our IT team in Coventry, playing a key role in shaping and optimising our Order to Delivery (OTD) and Aftersales business systems. Acting as the critical link between our business stakeholders and technology teams, you will translate commercial and operational requirements into effective digital solutions that improve efficiency, support revenue growth and enhance the customer and dealer experience. Working across Commercial, Sales, Aftersales, Operations, Dealer Networks and IT, you will analyse existing processes, identify opportunities for improvement, define requirements and support the delivery of strategic technology initiatives. This is an excellent opportunity for an experienced Business Analyst who combines strong commercial understanding with systems and technology expertise and wants to help shape the future digital landscape at Lotus. What You'll Do Business Analysis & Requirements Partner with stakeholders to understand strategic objectives, operational challenges and opportunities for improvement. Lead requirements-gathering activities through workshops, interviews and stakeholder sessions. Analyse and document current "As-Is" and future "To-Be" business processes. Develop clear business requirements, functional specifications, user stories, process maps and workflow diagrams. Conduct gap analyses and impact assessments to support business and digital transformation. Ensure requirements are clearly defined, prioritised and aligned with commercial objectives. Support the development of business cases, including expected benefits, risks, costs and return on investment. Validate proposed solutions against agreed business requirements. Commercial Systems & Processes You will act as a key point of expertise for Order to Delivery and Aftersales processes and systems, analysing end-to-end customer, dealer and operational journeys. Your work will support systems and processes covering areas including: Quotation management Vehicle ordering and fulfilment Dealer order management Inventory visibility Service planning Warranty processing Parts ordering and logistics Service and repair management You will use system performance, business data and user feedback to identify opportunities to improve efficiency, customer retention, revenue generation and dealer satisfaction. Product & Solution Delivery Support the development and management of product backlogs for OTD and Aftersales platforms. Work closely with Product Owners, Project Managers, Developers, Architects and UX/UI teams throughout the solution lifecycle. Translate business requirements into actionable user stories and acceptance criteria. Participate in sprint planning, backlog refinement, testing, demonstrations and release activities. Support User Acceptance Testing (UAT) to ensure solutions meet business expectations. Assist with release planning, deployment and post-implementation reviews. Drive continuous improvement across business processes and system capabilities. Data & Business Insights Analyse commercial and operational data to identify trends, risks and opportunities. Develop reports, dashboards and performance measures to support business decision-making. Monitor KPIs across sales operations, order fulfilment, customer experience and Aftersales. Provide data-led recommendations to improve business performance. Support management reporting and strategic planning. Stakeholder & Change Management Build strong relationships across Sales, Aftersales, Marketing, Operations, Customer Service, Finance, IT and our Dealer Network. Facilitate workshops and working groups to align requirements and priorities. Translate complex technical concepts into clear business language. Manage stakeholder expectations throughout project and change lifecycles. Act as a trusted advisor on systems, process improvement and digital transformation. Support business readiness, training materials, user documentation and adoption of new systems and processes. Gather user feedback and ensure improvement opportunities are captured and prioritised. What We're Looking For You will bring strong Business Analysis experience, ideally gained within an automotive, commercial, sales, order management or Aftersales environment. We are looking for someone with: Significant experience as a Business Analyst, Commercial Business Analyst, Systems Analyst, Product Owner, or in a similar role. A proven track record of delivering technology-enabled business transformation. Experience working with commercial processes, sales operations, order management systems and/or Aftersales. Strong experience translating business requirements into successful technology solutions. Experience working within Agile, Scrum or hybrid delivery environments. Excellent business process mapping and documentation skills. Strong stakeholder management skills, with the ability to manage competing priorities. Experience creating user stories, functional specifications, process maps, business cases, gap analyses and impact assessments. An understanding of APIs, integrations, system architecture concepts and data flows. Strong analytical and problem-solving skills. Good knowledge of Microsoft Office, particularly Excel, with experience of Power BI advantageous. Excellent written and verbal communication, presentation and facilitation skills. Automotive Experience Previous automotive experience would be highly desirable, particularly knowledge or experience of: Order to Delivery (OTD) Dealer Management Systems (DMS) Automotive sales operations Aftersales operations Warranty management Parts and inventory management Digital automotive retail platforms Dealer and customer lifecycle processes Language Fluent English is required. Mandarin Chinese language skills would be highly desirable, particularly for working effectively with our UK and China-based stakeholders, suppliers and development partners. Qualifications & Additional Experience A Bachelor's degree or equivalent qualification in Business, Information Technology, Computer Science, Engineering, Finance or a related discipline would be beneficial. Additional desirable experience includes: Working within a multinational organisation. Business Analysis qualifications such as CBAP, CCBA or BCS Business Analysis Practitioner. Agile qualifications such as CSPO, PSPO, Scrum Master or SAFe. Experience with CRM, ERP, DMS or automotive retail platforms. Power BI, SQL, data analytics or business intelligence reporting. Supporting large-scale digital transformation programmes. Working with geographically dispersed and cross-cultural teams. Understanding of UK/EU data protection requirements and GDPR. About Lotus Lotus is at an exciting stage of its transformation, combining decades of automotive heritage with an ambitious future focused on innovation, technology and exceptional customer experiences. Joining our IT team means having the opportunity to influence how technology supports our commercial organisation, customers and dealer network while contributing to the continued transformation of one of the world's most iconic automotive brands. What we offer: In addition to a competitive salary, you will have access to the following benefits: 25 days' holiday plus bank holidays. Pension scheme access. Annual bonus - non contractual. Private Healthcare. Access to the Employee Car Ownership Scheme. Group income protection based on length of service. Family Friendly policies. Exclusive Employee discount, wellbeing and recognition platform . Additional Information: This role will be working from our Coventry office. This role will be working on-site, full time. Candidates must be eligible to work in the UKwithout VISA sponsorship. Our Company: Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world's first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus . click apply for full job details
Location: near Saffron Walden (CB10) Type: Permanent Hours: 9am - 5.30pm Monday to Friday Salary: circa £55,000 depending on experience Job Reference: 36306 Our client based near Saffron Walden is recruiting for a Bid / Sales Support Manager to join their innovative technology and engineering organisation. This is a pivotal role supporting business growth through the coordination of bids, sales operations, CRM governance, proposal management and opportunity tracking. Working across commercial, technical, finance, legal and project teams, you will ensure opportunities are progressed efficiently from qualification through to proposal submission, contract acceptance and handover into project delivery. This is an excellent opportunity for an organised and commercially minded bid professional looking to play a key role in driving business growth within a highly innovative organisation. Responsibilities Manage the full bid lifecycle from qualification to proposal submission and contract handover. Coordinate proposal activities, schedules, reviews and stakeholder inputs. Support proposal preparation, document control, compliance checks and submission readiness. Maintain CRM data accuracy, reporting, forecasting and pipeline visibility. Produce sales and bid performance reports and dashboards. Monitor procurement portals, frameworks and tender opportunities. Support supplier onboarding, compliance documentation and portal submissions. Coordinate commercial, pricing, legal and partner inputs throughout the bid process. Facilitate successful project handovers following contract award. Capture lessons learned and contribute to continuous process improvement. Requirements Previous experience in bid management, proposal coordination, sales operations or a similar commercial support role. Strong project coordination and stakeholder management skills. Experience managing multiple deadlines and priorities simultaneously. Excellent written communication and document management skills. CRM experience, ideally with HubSpot or a similar platform. Strong organisational skills with exceptional attention to detail. Ability to work collaboratively with technical, commercial and senior leadership teams. Experience supporting tender submissions, procurement frameworks or government contracts would be advantageous. Proficiency with Microsoft Office applications, particularly Excel, Word and PowerPoint. A proactive and solutions-focused approach to problem solving.
Oct 08, 2026
Full time
Location: near Saffron Walden (CB10) Type: Permanent Hours: 9am - 5.30pm Monday to Friday Salary: circa £55,000 depending on experience Job Reference: 36306 Our client based near Saffron Walden is recruiting for a Bid / Sales Support Manager to join their innovative technology and engineering organisation. This is a pivotal role supporting business growth through the coordination of bids, sales operations, CRM governance, proposal management and opportunity tracking. Working across commercial, technical, finance, legal and project teams, you will ensure opportunities are progressed efficiently from qualification through to proposal submission, contract acceptance and handover into project delivery. This is an excellent opportunity for an organised and commercially minded bid professional looking to play a key role in driving business growth within a highly innovative organisation. Responsibilities Manage the full bid lifecycle from qualification to proposal submission and contract handover. Coordinate proposal activities, schedules, reviews and stakeholder inputs. Support proposal preparation, document control, compliance checks and submission readiness. Maintain CRM data accuracy, reporting, forecasting and pipeline visibility. Produce sales and bid performance reports and dashboards. Monitor procurement portals, frameworks and tender opportunities. Support supplier onboarding, compliance documentation and portal submissions. Coordinate commercial, pricing, legal and partner inputs throughout the bid process. Facilitate successful project handovers following contract award. Capture lessons learned and contribute to continuous process improvement. Requirements Previous experience in bid management, proposal coordination, sales operations or a similar commercial support role. Strong project coordination and stakeholder management skills. Experience managing multiple deadlines and priorities simultaneously. Excellent written communication and document management skills. CRM experience, ideally with HubSpot or a similar platform. Strong organisational skills with exceptional attention to detail. Ability to work collaboratively with technical, commercial and senior leadership teams. Experience supporting tender submissions, procurement frameworks or government contracts would be advantageous. Proficiency with Microsoft Office applications, particularly Excel, Word and PowerPoint. A proactive and solutions-focused approach to problem solving.
Are you passionate about delivering exceptional event experiences and ensuring attendees have a seamless registration journey? Do you enjoy coordinating with multiple stakeholders, solving operational challenges, and driving continuous improvement in a fast-paced events environment? About Our Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. About The Role As a Registration Executive, you will support the end-to-end delivery of event registration operations, helping to create a seamless experience for attendees from registration setup through to onsite event execution. You will work closely with event teams and external partners to coordinate processes, monitor performance, and ensure high standards of operational excellence and customer service are maintained. Responsibilities Collaborate with the Registration Manager and event teams in planning and executing the event registration process. Coordinate with external vendors to ensure timely and effective delivery of registration services. Provide support for onsite customer experience activities, ensuring a smooth and enjoyable event attendance process for all participants. Oversee the setup and operational efficiency of registration-related equipment onsite, solving any technical issues swiftly to minimize disruptions. Assist in managing queues and crowd flow to ensure a streamlined registration process for event attendees. Track registration costs for each event, maintaining detailed budget reports and striving for cost-efficiency without compromising service quality. Implement and maintain high standards of quality control within all registration operational processes and reporting, continually seeking improvements. Set up and manage the entire lifecycle of the registration process, guaranteeing all tracking documents meticulously maintained and up-to-date. Requirements Experience supporting event registration operations or event administration. Ability to coordinate multiple stakeholders including internal teams and external vendors. Strong organisational skills with attention to detail and accurate record keeping. Experience tracking budgets and maintaining reporting documentation. Ability to identify and resolve operational and technical issues in a timely manner. Strong communication and collaboration skills. Commitment to delivering excellent customer experiences. Continuous improvement mindset with a focus on quality and efficiency. Work in a Way That Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About The Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit . We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
Oct 08, 2026
Full time
Are you passionate about delivering exceptional event experiences and ensuring attendees have a seamless registration journey? Do you enjoy coordinating with multiple stakeholders, solving operational challenges, and driving continuous improvement in a fast-paced events environment? About Our Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. About The Role As a Registration Executive, you will support the end-to-end delivery of event registration operations, helping to create a seamless experience for attendees from registration setup through to onsite event execution. You will work closely with event teams and external partners to coordinate processes, monitor performance, and ensure high standards of operational excellence and customer service are maintained. Responsibilities Collaborate with the Registration Manager and event teams in planning and executing the event registration process. Coordinate with external vendors to ensure timely and effective delivery of registration services. Provide support for onsite customer experience activities, ensuring a smooth and enjoyable event attendance process for all participants. Oversee the setup and operational efficiency of registration-related equipment onsite, solving any technical issues swiftly to minimize disruptions. Assist in managing queues and crowd flow to ensure a streamlined registration process for event attendees. Track registration costs for each event, maintaining detailed budget reports and striving for cost-efficiency without compromising service quality. Implement and maintain high standards of quality control within all registration operational processes and reporting, continually seeking improvements. Set up and manage the entire lifecycle of the registration process, guaranteeing all tracking documents meticulously maintained and up-to-date. Requirements Experience supporting event registration operations or event administration. Ability to coordinate multiple stakeholders including internal teams and external vendors. Strong organisational skills with attention to detail and accurate record keeping. Experience tracking budgets and maintaining reporting documentation. Ability to identify and resolve operational and technical issues in a timely manner. Strong communication and collaboration skills. Commitment to delivering excellent customer experiences. Continuous improvement mindset with a focus on quality and efficiency. Work in a Way That Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About The Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit . We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
Deliver Meaningful Occupational Health Support in York Tetra Tech is seeking an experienced Occupational Health Advisor to deliver high-quality, proactive occupational health services for clients in York. Purpose and Scope of the Role This permanent, site-based role will see you provide class-leading occupational health support, including case management, health surveillance, health screening and health promotion. You will work closely with client organisations, employees, managers and the wider clinical team to support safe, healthy and productive workplaces. As part of a multidisciplinary occupational health team of nurses, doctors, technicians and advisors, you will deliver consultations covering fitness for work, absence management and employee assistance programmes. The team focuses on quality over volume, with case management assessments limited to six per day to support manageable workloads, strong service standards and long-term colleague wellbeing. Your Impact in this Position From the outset, you will help clients manage workplace health risks, support employees with practical and evidence-based advice, and ensure occupational health activities are delivered in line with relevant legislation. Over time, you will strengthen client relationships, contribute to health promotion and preventative workplace health strategies, and support continuous improvement across service delivery. You will be part of a collaborative environment built on trust, respect and shared success, with ongoing support for professional development and maintaining NMC registration. Occupational Health Case Management Deliver clear, professional and timely advice on fitness for work, absence management, workplace adjustments and employee support, balancing employee wellbeing with client operational needs. Health Surveillance and Screening Apply experience in occupational health screening procedures, including audiometry, spirometry and skin management, to help prevent adverse health effects from workplace activities. Client and Stakeholder Communication Build effective relationships with employees, managers and client representatives, providing empathetic, practical and commercially aware guidance within professional boundaries. Professional Judgement and Compliance Coordinate defined occupational health activities in line with legislation, clinical standards, confidentiality requirements and relevant policies, escalating concerns where appropriate. Organisation and Self-Management Manage appointments, records, follow-up actions and competing priorities effectively, maintaining high standards of accuracy, responsiveness and professional conduct. Skills, Qualifications and Experience You will be a Registered General Nurse with current NMC registration and a post-registration qualification in Occupational Health at certificate, diploma or degree level. You should have experience across occupational health service delivery, including case management, health surveillance, screening and health promotion. Strong organisational skills, self-motivation, confident IT capability including Microsoft Office, and the ability to work collaboratively while leading by example are essential. A current UK driving licence is required. Work Pattern and Location This role is based in York, supporting client requirements locally. Working pattern, site attendance and any flexibility will be confirmed in line with service needs, with hybrid working considered where appropriate for non-clinical activity. Whyjoin Tetra Tech? TetraTech is a leading provider of consulting and engineering services workingacross the full project lifecycle worldwide. We have a wide rangeofexpertiseacross our teams, providing a global support networkwith a personalised approach to client relationships to better understand wherewe can add value.We provide a collaborative environment that supportsindividual performance, innovation, and creativity. Wesupport public and private sector clients on local, national, and internationalprojects to deliver sustainable and resilient solutions. Our operations in theUK, Ireland, and the Netherlands include more than 6,000 employees whoareLeading with Science to solve our clients'most complexproblems. In alignment with the Equality Act 2010, we will makereasonable adjustments to support candidates andemployeesrequiringadditionalarrangements. This could includeadaptations to work schedules, training approaches, or the physical workspace.Please inform us if you need any accommodations during the recruitment processor in your day-to-day role.
Oct 08, 2026
Full time
Deliver Meaningful Occupational Health Support in York Tetra Tech is seeking an experienced Occupational Health Advisor to deliver high-quality, proactive occupational health services for clients in York. Purpose and Scope of the Role This permanent, site-based role will see you provide class-leading occupational health support, including case management, health surveillance, health screening and health promotion. You will work closely with client organisations, employees, managers and the wider clinical team to support safe, healthy and productive workplaces. As part of a multidisciplinary occupational health team of nurses, doctors, technicians and advisors, you will deliver consultations covering fitness for work, absence management and employee assistance programmes. The team focuses on quality over volume, with case management assessments limited to six per day to support manageable workloads, strong service standards and long-term colleague wellbeing. Your Impact in this Position From the outset, you will help clients manage workplace health risks, support employees with practical and evidence-based advice, and ensure occupational health activities are delivered in line with relevant legislation. Over time, you will strengthen client relationships, contribute to health promotion and preventative workplace health strategies, and support continuous improvement across service delivery. You will be part of a collaborative environment built on trust, respect and shared success, with ongoing support for professional development and maintaining NMC registration. Occupational Health Case Management Deliver clear, professional and timely advice on fitness for work, absence management, workplace adjustments and employee support, balancing employee wellbeing with client operational needs. Health Surveillance and Screening Apply experience in occupational health screening procedures, including audiometry, spirometry and skin management, to help prevent adverse health effects from workplace activities. Client and Stakeholder Communication Build effective relationships with employees, managers and client representatives, providing empathetic, practical and commercially aware guidance within professional boundaries. Professional Judgement and Compliance Coordinate defined occupational health activities in line with legislation, clinical standards, confidentiality requirements and relevant policies, escalating concerns where appropriate. Organisation and Self-Management Manage appointments, records, follow-up actions and competing priorities effectively, maintaining high standards of accuracy, responsiveness and professional conduct. Skills, Qualifications and Experience You will be a Registered General Nurse with current NMC registration and a post-registration qualification in Occupational Health at certificate, diploma or degree level. You should have experience across occupational health service delivery, including case management, health surveillance, screening and health promotion. Strong organisational skills, self-motivation, confident IT capability including Microsoft Office, and the ability to work collaboratively while leading by example are essential. A current UK driving licence is required. Work Pattern and Location This role is based in York, supporting client requirements locally. Working pattern, site attendance and any flexibility will be confirmed in line with service needs, with hybrid working considered where appropriate for non-clinical activity. Whyjoin Tetra Tech? TetraTech is a leading provider of consulting and engineering services workingacross the full project lifecycle worldwide. We have a wide rangeofexpertiseacross our teams, providing a global support networkwith a personalised approach to client relationships to better understand wherewe can add value.We provide a collaborative environment that supportsindividual performance, innovation, and creativity. Wesupport public and private sector clients on local, national, and internationalprojects to deliver sustainable and resilient solutions. Our operations in theUK, Ireland, and the Netherlands include more than 6,000 employees whoareLeading with Science to solve our clients'most complexproblems. In alignment with the Equality Act 2010, we will makereasonable adjustments to support candidates andemployeesrequiringadditionalarrangements. This could includeadaptations to work schedules, training approaches, or the physical workspace.Please inform us if you need any accommodations during the recruitment processor in your day-to-day role.
Quality Assurance EngineerApplylocations: GB - Luton - Cap. Green 300time type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary £38k to £49k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.At Leonardo, we're not just building products-we're redefining the limits of innovation. From state-of-the-art surveillance systems to game-changing protection technologies, we create the advanced solutions that tomorrow depends on. If you're driven by challenge and inspired by possibility, this is where your impact begins.We're offering an exciting opportunity to join us as a Quality Assurance Engineer within our Surveillance & Protection Technologies (S&PT) division at our Luton site. In this role, you won't just be ticking boxes-you'll be a critical player in high-profile programmes, working side-by-side with Programme and Project Managers to ensure excellence is built into every step of our mission-critical projects. Your Impact Assist with providing advice and support on Quality Assurance and Quality Control activities. Help contribute to delivering products that meet safety, cost, and quality standards on time. Support the development and tracking of Project Assurance Plans (PAP) to ensure project activities align with risk and improvement goals. Collaborate with Assurance Teams to help meet Programme and IPT objectives. Help monitor and support quality key performance indicators (KPIs) such as Quality Notifications, Material Review Boards (MRB), and Failure Review Boards (FRB). Support improvement activities across the Programme, Product, and Project lifecycle. Promote a culture of quality and continuous improvement within the team. Use good communication skills to positively contribute to team dynamics and encourage collaboration. Participate in key meetings such as IPT, Operations, and Engineering meetings. Assist in ensuring concessions and production permits are processed correctly and on time. Support project assurance milestones throughout the Programme and Project lifecycle. Help prepare reports and data for the Programme and Project teams. Contribute to reducing Non-Conformance costs by supporting root cause analysis and corrective actions. What you'll bring: Further education or experience in Engineering, Quality, Manufacturing, Defence Electronics, or other similarly complex industries is preferred. Equivalent experience from other fields is also valued. Demonstrated knowledge of quality management standards such as AS9100 and ISO9001, along with continuous improvement practices. Practical experience with Quality Tools including Root Cause Corrective Action, Pattern Fault Lifecycle, Process Mapping, Verification, and First Article Inspection. Strong analytical and logical thinking skills, with the ability to translate complex data into practical solutions that support business objectives, communicated clearly and effectively. Effective interpersonal and communication skills, with a collaborative approach to working across diverse teams and functions. Experience engaging with Customers and Suppliers, demonstrating professionalism and responsiveness. Previous experience working in a high-precision manufacturing environment or similarly detail-oriented settings. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Contract Type: Permanent Hybrid Working: Hybrid
Oct 08, 2026
Full time
Quality Assurance EngineerApplylocations: GB - Luton - Cap. Green 300time type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary £38k to £49k Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.At Leonardo, we're not just building products-we're redefining the limits of innovation. From state-of-the-art surveillance systems to game-changing protection technologies, we create the advanced solutions that tomorrow depends on. If you're driven by challenge and inspired by possibility, this is where your impact begins.We're offering an exciting opportunity to join us as a Quality Assurance Engineer within our Surveillance & Protection Technologies (S&PT) division at our Luton site. In this role, you won't just be ticking boxes-you'll be a critical player in high-profile programmes, working side-by-side with Programme and Project Managers to ensure excellence is built into every step of our mission-critical projects. Your Impact Assist with providing advice and support on Quality Assurance and Quality Control activities. Help contribute to delivering products that meet safety, cost, and quality standards on time. Support the development and tracking of Project Assurance Plans (PAP) to ensure project activities align with risk and improvement goals. Collaborate with Assurance Teams to help meet Programme and IPT objectives. Help monitor and support quality key performance indicators (KPIs) such as Quality Notifications, Material Review Boards (MRB), and Failure Review Boards (FRB). Support improvement activities across the Programme, Product, and Project lifecycle. Promote a culture of quality and continuous improvement within the team. Use good communication skills to positively contribute to team dynamics and encourage collaboration. Participate in key meetings such as IPT, Operations, and Engineering meetings. Assist in ensuring concessions and production permits are processed correctly and on time. Support project assurance milestones throughout the Programme and Project lifecycle. Help prepare reports and data for the Programme and Project teams. Contribute to reducing Non-Conformance costs by supporting root cause analysis and corrective actions. What you'll bring: Further education or experience in Engineering, Quality, Manufacturing, Defence Electronics, or other similarly complex industries is preferred. Equivalent experience from other fields is also valued. Demonstrated knowledge of quality management standards such as AS9100 and ISO9001, along with continuous improvement practices. Practical experience with Quality Tools including Root Cause Corrective Action, Pattern Fault Lifecycle, Process Mapping, Verification, and First Article Inspection. Strong analytical and logical thinking skills, with the ability to translate complex data into practical solutions that support business objectives, communicated clearly and effectively. Effective interpersonal and communication skills, with a collaborative approach to working across diverse teams and functions. Experience engaging with Customers and Suppliers, demonstrating professionalism and responsiveness. Previous experience working in a high-precision manufacturing environment or similarly detail-oriented settings. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks : Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more. Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.Be part of something bigger - apply now! Primary Location: GB - Luton - Cap. Green 300 Contract Type: Permanent Hybrid Working: Hybrid
Founded in 1913, Glennon Brothers is a leading timber processing Group operating across Ireland and the UK, with over a century of experience and a strong, well established growth story. Today, the Group operates through a portfolio of respected brands including Glennon Brothers, Balcas, DTE, Alexanders Timber Design and, most recently, Pontrilas, reflecting both its scale and strategic expansion. As a recognised leader within the Green Tech and sustainable construction sectors, the Group is dynamic, innovative and firmly focused on long term, responsible growth. Across its brands, Glennon Brothers supplies a wide range of timber products to the Irish and UK markets, serving the construction, pallet wood and fencing industries. The Group also manufactures timber frame homes and engineered roof trusses for the housebuilding sector and operates several combined heat and power (CHP) and wood pellet manufacturing facilities. Following the acquisition of Pontrilas in January 2026, the Group has significantly increased its turnover and expanded its workforce to over 1,400 colleagues. This growth has been driven by a strong commitment to its people, a customer focused service ethos, and continued investment in advanced technology and operational capability. Glennon Brothers operates a multi site footprint across Longford, Fermoy, Enniskillen, Troon, Irvine, Windymains and Invergordon, providing a diverse and collaborative working environment across its Group brands and functions. Principle Objective Reporting to the Engineering Manager, the Mechanical Engineer is responsible for supporting the safe, reliable and efficient operation of plant and equipment across site operations. The role focuses on preventative maintenance, fault diagnosis, continuous improvement and engineering support to maximise uptime, safety and performance of all systems. Working closely with maintenance, production and site leadership teams, the Mechanical Engineer plays a key role in sustaining asset integrity and supporting future development projects. Knowledge & Experience Degree, equivalent qualification or time served in Mechanical Engineering or a related discipline. Proven experience in a manufacturing, processing or heavy industrial environment. Strong understanding of hydraulics, pneumatics, bearings, drives, conveyors, chain conveyors, lifting equipment. Experience with preventative and predictive maintenance systems. Ability to read and interpret drawings /schematics and technical documentation. Familiarity with health & safety legislation, safe systems of work and permit-to-work processes. Experience supporting plant upgrades, installations or continuous improvement projects. Strong problem-solving skills with a practical, hands on approach. Machining (Lathe and milling Machine experience would be an advantage) Willing to learn new skills Key Responsibilities Promote and uphold a strong safety culture, ensuring engineering activities are completed in line with company policies, risk assessments and safe systems of work. Provide engineering support to maintenance and production teams to minimise downtime and improve equipment reliability. Diagnose faults efficiently and implement effective corrective actions. Develop and support planned preventative maintenance (PPM) routines and improvement initiatives. Work collaboratively with electrical, automation and production colleagues. Support plant installations, upgrades, modifications and commissioning activities. Identify recurring issues and drive root cause analysis and continuous improvement solutions. Assist in the management of spare parts, critical assets and maintenance documentation. Support contractors and ensure all external work complies with site safety standards. Maintain accurate maintenance records, reports and technical documentation. Contribute to engineering projects aimed at efficiency, sustainability and cost reduction. Follow all company policies, procedures and standards at all times. Essential Competencies Safety Awareness & Responsibility - Demonstrates a strong commitment to safe engineering practices. Technical Expertise - Applies sound engineering knowledge to solve operational issues. Problem Solving - Identifies root causes and implements practical, effective solutions. Continuous Improvement - Actively seeks opportunities to improve reliability and performance. Communication & Teamwork - Works collaboratively with colleagues at all levels. Ownership & Accountability - Takes responsibility for work quality and outcomes. Key Performance Measures Plant availability and equipment reliability. Reduction in unplanned downtime and repeat failures. Compliance with safety procedures and engineering standards. Quality and effectiveness of maintenance and improvement activities. Accuracy of maintenance records and documentation. Contribution to cost control and efficiency initiatives. Key Relationships Site Maintenance Manager. Maintenance Technicians and Engineers. Production and Operations Teams. Health & Safety function. External contractors and suppliers.
Oct 08, 2026
Full time
Founded in 1913, Glennon Brothers is a leading timber processing Group operating across Ireland and the UK, with over a century of experience and a strong, well established growth story. Today, the Group operates through a portfolio of respected brands including Glennon Brothers, Balcas, DTE, Alexanders Timber Design and, most recently, Pontrilas, reflecting both its scale and strategic expansion. As a recognised leader within the Green Tech and sustainable construction sectors, the Group is dynamic, innovative and firmly focused on long term, responsible growth. Across its brands, Glennon Brothers supplies a wide range of timber products to the Irish and UK markets, serving the construction, pallet wood and fencing industries. The Group also manufactures timber frame homes and engineered roof trusses for the housebuilding sector and operates several combined heat and power (CHP) and wood pellet manufacturing facilities. Following the acquisition of Pontrilas in January 2026, the Group has significantly increased its turnover and expanded its workforce to over 1,400 colleagues. This growth has been driven by a strong commitment to its people, a customer focused service ethos, and continued investment in advanced technology and operational capability. Glennon Brothers operates a multi site footprint across Longford, Fermoy, Enniskillen, Troon, Irvine, Windymains and Invergordon, providing a diverse and collaborative working environment across its Group brands and functions. Principle Objective Reporting to the Engineering Manager, the Mechanical Engineer is responsible for supporting the safe, reliable and efficient operation of plant and equipment across site operations. The role focuses on preventative maintenance, fault diagnosis, continuous improvement and engineering support to maximise uptime, safety and performance of all systems. Working closely with maintenance, production and site leadership teams, the Mechanical Engineer plays a key role in sustaining asset integrity and supporting future development projects. Knowledge & Experience Degree, equivalent qualification or time served in Mechanical Engineering or a related discipline. Proven experience in a manufacturing, processing or heavy industrial environment. Strong understanding of hydraulics, pneumatics, bearings, drives, conveyors, chain conveyors, lifting equipment. Experience with preventative and predictive maintenance systems. Ability to read and interpret drawings /schematics and technical documentation. Familiarity with health & safety legislation, safe systems of work and permit-to-work processes. Experience supporting plant upgrades, installations or continuous improvement projects. Strong problem-solving skills with a practical, hands on approach. Machining (Lathe and milling Machine experience would be an advantage) Willing to learn new skills Key Responsibilities Promote and uphold a strong safety culture, ensuring engineering activities are completed in line with company policies, risk assessments and safe systems of work. Provide engineering support to maintenance and production teams to minimise downtime and improve equipment reliability. Diagnose faults efficiently and implement effective corrective actions. Develop and support planned preventative maintenance (PPM) routines and improvement initiatives. Work collaboratively with electrical, automation and production colleagues. Support plant installations, upgrades, modifications and commissioning activities. Identify recurring issues and drive root cause analysis and continuous improvement solutions. Assist in the management of spare parts, critical assets and maintenance documentation. Support contractors and ensure all external work complies with site safety standards. Maintain accurate maintenance records, reports and technical documentation. Contribute to engineering projects aimed at efficiency, sustainability and cost reduction. Follow all company policies, procedures and standards at all times. Essential Competencies Safety Awareness & Responsibility - Demonstrates a strong commitment to safe engineering practices. Technical Expertise - Applies sound engineering knowledge to solve operational issues. Problem Solving - Identifies root causes and implements practical, effective solutions. Continuous Improvement - Actively seeks opportunities to improve reliability and performance. Communication & Teamwork - Works collaboratively with colleagues at all levels. Ownership & Accountability - Takes responsibility for work quality and outcomes. Key Performance Measures Plant availability and equipment reliability. Reduction in unplanned downtime and repeat failures. Compliance with safety procedures and engineering standards. Quality and effectiveness of maintenance and improvement activities. Accuracy of maintenance records and documentation. Contribution to cost control and efficiency initiatives. Key Relationships Site Maintenance Manager. Maintenance Technicians and Engineers. Production and Operations Teams. Health & Safety function. External contractors and suppliers.
Hitachi Energy has an exciting opportunity to join our Transformers business as a Field Service Engineer (Mechanical). You'll contribute to executing the service strategy and driving service growth by delivering timely, high-quality, cost-effective service offerings, solutions, and engineering projects for customers across the UK. Working as part of a team of experienced engineers and technicians, you'll support the installation, assembly, maintenance, refurbishment and commissioning of large power transformers and associated equipment. You will play a key role in delivering safe and efficient service activities whilst maintaining the highest standards of quality and customer satisfaction. This role offers an excellent opportunity for engineers with transferable skills from a range of industrial sectors to develop specialist expertise within the power industry and support critical energy infrastructure projects across the UK. Please note: This is a highly mobile, field-based role that requires extensive travel throughout the UK. Successful candidates should expect frequent overnight stays away from home, extended periods working on customer sites, and occasional weekend working as part of normal project delivery requirements. How You'll Make An Impact You'll play a key role within a team of knowledgeable and experienced engineers and technicians undertaking and coordinating service activities on customer sites, whilst maintaining a strong focus on health and safety, quality standards, project schedules and customer satisfaction. Support the installation, assembly and commissioning of large power transformers and associated equipment, including radiators, conservators, cooling systems, pipework, bushings and auxiliary components. Undertake transformer refurbishment projects, routine maintenance activities, inspections and component replacements, identifying issues and supporting technical investigations and recommendations. Carry out oil handling, oil processing, oil filtration and oil sampling activities in accordance with approved procedures and quality requirements. Assist with mechanical checks, equipment inspections, leak detection, pressure testing, torque verification and functional testing activities to ensure equipment is installed and operating correctly. Lead site activities from start to finish under the direction of the Project Manager, ensuring work is completed safely, efficiently and in line with customer requirements. Maintain project site documentation, quality records, checklists and service reports, helping to resolve issues on site and providing technical feedback to support continuous improvement activities. Develop and maintain positive relationships with customers and act as an ambassador for Hitachi Energy whilst identifying potential service opportunities and customer requirements. Apply all safety rules, environmental requirements and safe working practices, whilst proactively identifying hazards and implementing actions to ensure the safety of personnel, equipment and customer assets. Your Background Mechanical Engineering, Electrical Engineering or related Engineering qualification such as Apprenticeship, NVQ Level 3, HNC/HND, Military Engineering training or equivalent industry experience. Experience in the installation, assembly, commissioning, maintenance or repair of large industrial, mechanical, electrical or electro-mechanical equipment. Experience with mechanical installations, plant assembly, equipment refurbishment, pipework systems, cooling systems, lifting operations or large engineered equipment would be advantageous. Ability to read and understand mechanical and electrical drawings, technical documentation and engineering procedures. Experience leading site teams, coordinating subcontractors or supervising engineering activities is desirable. Site safety qualifications such as IPAF, PASMA, CCNSG, CSCS or equivalent would be beneficial, although training will be provided. Full UK driving licence. Your Attributes Able to work well using your own initiative whilst also being a strong team player who collaborates effectively to achieve successful outcomes. Flexible in your approach to working hours and travel requirements, with the ability to work throughout the UK and respond to customer and project requirements at short notice. Comfortable spending a significant proportion of the year working away from home on customer sites across the UK. Highly organised with excellent attention to detail and a commitment to delivering quality workmanship. A systematic approach to problem solving with a positive mindset and willingness to learn and develop specialist technical knowledge. Strong communication and interpersonal skills with the ability to build positive working relationships with customers, colleagues and subcontractors. Adaptable and resilient, with the ability to work effectively in changing site environments and project conditions. More About Us Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement. As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country.
Oct 08, 2026
Full time
Hitachi Energy has an exciting opportunity to join our Transformers business as a Field Service Engineer (Mechanical). You'll contribute to executing the service strategy and driving service growth by delivering timely, high-quality, cost-effective service offerings, solutions, and engineering projects for customers across the UK. Working as part of a team of experienced engineers and technicians, you'll support the installation, assembly, maintenance, refurbishment and commissioning of large power transformers and associated equipment. You will play a key role in delivering safe and efficient service activities whilst maintaining the highest standards of quality and customer satisfaction. This role offers an excellent opportunity for engineers with transferable skills from a range of industrial sectors to develop specialist expertise within the power industry and support critical energy infrastructure projects across the UK. Please note: This is a highly mobile, field-based role that requires extensive travel throughout the UK. Successful candidates should expect frequent overnight stays away from home, extended periods working on customer sites, and occasional weekend working as part of normal project delivery requirements. How You'll Make An Impact You'll play a key role within a team of knowledgeable and experienced engineers and technicians undertaking and coordinating service activities on customer sites, whilst maintaining a strong focus on health and safety, quality standards, project schedules and customer satisfaction. Support the installation, assembly and commissioning of large power transformers and associated equipment, including radiators, conservators, cooling systems, pipework, bushings and auxiliary components. Undertake transformer refurbishment projects, routine maintenance activities, inspections and component replacements, identifying issues and supporting technical investigations and recommendations. Carry out oil handling, oil processing, oil filtration and oil sampling activities in accordance with approved procedures and quality requirements. Assist with mechanical checks, equipment inspections, leak detection, pressure testing, torque verification and functional testing activities to ensure equipment is installed and operating correctly. Lead site activities from start to finish under the direction of the Project Manager, ensuring work is completed safely, efficiently and in line with customer requirements. Maintain project site documentation, quality records, checklists and service reports, helping to resolve issues on site and providing technical feedback to support continuous improvement activities. Develop and maintain positive relationships with customers and act as an ambassador for Hitachi Energy whilst identifying potential service opportunities and customer requirements. Apply all safety rules, environmental requirements and safe working practices, whilst proactively identifying hazards and implementing actions to ensure the safety of personnel, equipment and customer assets. Your Background Mechanical Engineering, Electrical Engineering or related Engineering qualification such as Apprenticeship, NVQ Level 3, HNC/HND, Military Engineering training or equivalent industry experience. Experience in the installation, assembly, commissioning, maintenance or repair of large industrial, mechanical, electrical or electro-mechanical equipment. Experience with mechanical installations, plant assembly, equipment refurbishment, pipework systems, cooling systems, lifting operations or large engineered equipment would be advantageous. Ability to read and understand mechanical and electrical drawings, technical documentation and engineering procedures. Experience leading site teams, coordinating subcontractors or supervising engineering activities is desirable. Site safety qualifications such as IPAF, PASMA, CCNSG, CSCS or equivalent would be beneficial, although training will be provided. Full UK driving licence. Your Attributes Able to work well using your own initiative whilst also being a strong team player who collaborates effectively to achieve successful outcomes. Flexible in your approach to working hours and travel requirements, with the ability to work throughout the UK and respond to customer and project requirements at short notice. Comfortable spending a significant proportion of the year working away from home on customer sites across the UK. Highly organised with excellent attention to detail and a commitment to delivering quality workmanship. A systematic approach to problem solving with a positive mindset and willingness to learn and develop specialist technical knowledge. Strong communication and interpersonal skills with the ability to build positive working relationships with customers, colleagues and subcontractors. Adaptable and resilient, with the ability to work effectively in changing site environments and project conditions. More About Us Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement. As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country.
HM49 - Commercial Manager Location: Reading, Berkshire Salary: Competitive Day Rate Overview: First Military Recruitment are currently seeking a Commercial Manager on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Develop and implement commercial strategy and solutions. Act as the supply chain management commercial lead in all investment planning decisions. Building relationships with key stakeholders through early involvement and initiative-taking engagement. Develop the pipeline of activity and co-ordinates with the wider SCM teams. Conduct early market engagement to understand capacity, capability and build appetite in the market. Maintain a register of forecast/secured business improvements. Act as the senior interface and accountable person for all relevant commercial supply chain matters including escalations for the business unit. Proactively seeking synergies and alignment in the supply chain, including aggregation and efficiencies opportunities to maximise value for money. Identification of risk and working closely with the business to mitigate risk. Where relevant, ensure category strategies are implemented and embedded within the business. Develop and build strong relationships with internal and external stakeholders. Ensuring there is an effective communication strategy that informs key stakeholders of new policies, procedures and overarching supply chain strategy. Ensures alignment and collaboration between commercial and the business unit, programme or enabling function to identify the demand plan and drive value for money through effective commercial strategy and prioritisation planning. Advising on key commercial matters and acting as the interface between departments to ensure priorities are clearly understood, constructively challenged, articulated and met by the commercial team. Develop mature cross-functional working capabilities which deliver optimal commercial outcomes and strengthen relationships. Post Procurement co-ordination of the end-to-end supply chain. Driving continuous improvement with contracted suppliers and supply chain. Managing supplier performance. Supporting with negotiation of long-term supplier contracts. Ensuring compliance to regulations and quality standards (including GMP). Maintaining ERP systems to a high standard. Working with the Operations Manager, production and projects teams to ensure contracts are running to agreed timelines and ensuring on time delivery and product quality. Skills and Qualifications: Experience working within supply chain or procurement (minimum 5-7 Years). Good Manufacturing Experience (GMP) within manufacturing industries - aerospace, automotive or defence. Experience working within high regulated industries - public sector, defence or aerospace. Excellent analytical and reporting skills. ERP system experience. Background managing suppliers and support contract deliveries. Experience negotiating with suppliers. Ability to take control and prioritise during often time sensitive and competing responsibilities. Can maintain compliance and policy as a commercial function. MS Office skills. Current DV Clearance. Desirable: MCIPS or other relevant qualifications SAP Location: Reading, Berkshire Salary: Competitive Day Rate
Oct 08, 2026
Full time
HM49 - Commercial Manager Location: Reading, Berkshire Salary: Competitive Day Rate Overview: First Military Recruitment are currently seeking a Commercial Manager on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Develop and implement commercial strategy and solutions. Act as the supply chain management commercial lead in all investment planning decisions. Building relationships with key stakeholders through early involvement and initiative-taking engagement. Develop the pipeline of activity and co-ordinates with the wider SCM teams. Conduct early market engagement to understand capacity, capability and build appetite in the market. Maintain a register of forecast/secured business improvements. Act as the senior interface and accountable person for all relevant commercial supply chain matters including escalations for the business unit. Proactively seeking synergies and alignment in the supply chain, including aggregation and efficiencies opportunities to maximise value for money. Identification of risk and working closely with the business to mitigate risk. Where relevant, ensure category strategies are implemented and embedded within the business. Develop and build strong relationships with internal and external stakeholders. Ensuring there is an effective communication strategy that informs key stakeholders of new policies, procedures and overarching supply chain strategy. Ensures alignment and collaboration between commercial and the business unit, programme or enabling function to identify the demand plan and drive value for money through effective commercial strategy and prioritisation planning. Advising on key commercial matters and acting as the interface between departments to ensure priorities are clearly understood, constructively challenged, articulated and met by the commercial team. Develop mature cross-functional working capabilities which deliver optimal commercial outcomes and strengthen relationships. Post Procurement co-ordination of the end-to-end supply chain. Driving continuous improvement with contracted suppliers and supply chain. Managing supplier performance. Supporting with negotiation of long-term supplier contracts. Ensuring compliance to regulations and quality standards (including GMP). Maintaining ERP systems to a high standard. Working with the Operations Manager, production and projects teams to ensure contracts are running to agreed timelines and ensuring on time delivery and product quality. Skills and Qualifications: Experience working within supply chain or procurement (minimum 5-7 Years). Good Manufacturing Experience (GMP) within manufacturing industries - aerospace, automotive or defence. Experience working within high regulated industries - public sector, defence or aerospace. Excellent analytical and reporting skills. ERP system experience. Background managing suppliers and support contract deliveries. Experience negotiating with suppliers. Ability to take control and prioritise during often time sensitive and competing responsibilities. Can maintain compliance and policy as a commercial function. MS Office skills. Current DV Clearance. Desirable: MCIPS or other relevant qualifications SAP Location: Reading, Berkshire Salary: Competitive Day Rate
Project Manager Gerrards Cross - Hybrid Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK's construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business. Purpose As a Project Manager, you will be responsible for the planning and delivery of projects within Causeway to meet the current and future needs of the organisation. You will manage projects from initial definition through to their successful delivery and will be the driving force in ensuring that projects are delivered to time, budget, and quality. As a Project Manager, you may need to deliver several projects concurrently, so the ability to prioritise and manage your time is key. The role will involve working closely with the Project Management Office to ensure that projects are delivered consistently and that stakeholders are kept informed through timely and accurate reporting. You will need to liaise with key stakeholders and subject matter experts across our business functions and engineering teams, so will be a confident communicator at all levels within the organisation. Key Responsibilities Manage the end-to-end delivery of a project, establishing and controlling project constraints, scope, timelines, and quality. Work with project sponsors and stakeholders to agree project success criteria and manage progress against these. Manage process compliance, project scope, project controls, project risk, project governance, documentation, and change control on all projects. Provide clear ownership for and visibility of the resolution of all project risks and issues. Provide timely and accurate forecasts and project progress reports to promote understanding and awareness of a project's progress. Manage relationships and communication with all project stakeholders and third-party providers. Ensure a thorough and successful transition of new projects into support (internal or external), so that all project success criteria and expectations are noted, risks and issues are flagged, and project specific requirements are captured. Coordinate sprints, stakeholder meetings, and daily stand-up meetings as appropriate. Contribute to a culture of continuous improvement by identifying areas of improvement across project and portfolio management operations. Key Skills, Experience and Qualifications Essential PRINCE2 Practitioner or equivalent project management qualification. Demonstrable experience in a similar role. High standards of professionalism, focused on quality in all aspects of project delivery. Experience of technical software and hardware implementation projects. Self-directed, resourceful, and able to manage multiple priorities simultaneously. Excellent communication and interpersonal skills, as you will be working with third parties as well as senior stakeholders across Causeway. Commercially astute and able to balance trade-offs where necessary to ensure a successful delivery. Attention to detail and able to produce high-quality deliverables. Desirable Experience of Agile delivery methods, delivering software solutions in controlled increments (e.g. Scrum, Agile Delivery phases, GDS Service Manual, etc.). Experience of working within a software development company. Knowledge and understanding of relevant regulations and standards, e.g. ISO 27001. What you get from us: If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We areUnited. As part of a team, we're better together. We areAgile. Be the change, we're on a journey. We areTrusted. Do the right thing, we own this. We areDriven. Get stuck in, we make it happen. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Car Scheme. Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
Oct 08, 2026
Full time
Project Manager Gerrards Cross - Hybrid Do you want to help shape software that affects thousands of lives? Who are we? We are ranked as the UK's construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn't just the right thing to do, it improves every aspect of our business. Purpose As a Project Manager, you will be responsible for the planning and delivery of projects within Causeway to meet the current and future needs of the organisation. You will manage projects from initial definition through to their successful delivery and will be the driving force in ensuring that projects are delivered to time, budget, and quality. As a Project Manager, you may need to deliver several projects concurrently, so the ability to prioritise and manage your time is key. The role will involve working closely with the Project Management Office to ensure that projects are delivered consistently and that stakeholders are kept informed through timely and accurate reporting. You will need to liaise with key stakeholders and subject matter experts across our business functions and engineering teams, so will be a confident communicator at all levels within the organisation. Key Responsibilities Manage the end-to-end delivery of a project, establishing and controlling project constraints, scope, timelines, and quality. Work with project sponsors and stakeholders to agree project success criteria and manage progress against these. Manage process compliance, project scope, project controls, project risk, project governance, documentation, and change control on all projects. Provide clear ownership for and visibility of the resolution of all project risks and issues. Provide timely and accurate forecasts and project progress reports to promote understanding and awareness of a project's progress. Manage relationships and communication with all project stakeholders and third-party providers. Ensure a thorough and successful transition of new projects into support (internal or external), so that all project success criteria and expectations are noted, risks and issues are flagged, and project specific requirements are captured. Coordinate sprints, stakeholder meetings, and daily stand-up meetings as appropriate. Contribute to a culture of continuous improvement by identifying areas of improvement across project and portfolio management operations. Key Skills, Experience and Qualifications Essential PRINCE2 Practitioner or equivalent project management qualification. Demonstrable experience in a similar role. High standards of professionalism, focused on quality in all aspects of project delivery. Experience of technical software and hardware implementation projects. Self-directed, resourceful, and able to manage multiple priorities simultaneously. Excellent communication and interpersonal skills, as you will be working with third parties as well as senior stakeholders across Causeway. Commercially astute and able to balance trade-offs where necessary to ensure a successful delivery. Attention to detail and able to produce high-quality deliverables. Desirable Experience of Agile delivery methods, delivering software solutions in controlled increments (e.g. Scrum, Agile Delivery phases, GDS Service Manual, etc.). Experience of working within a software development company. Knowledge and understanding of relevant regulations and standards, e.g. ISO 27001. What you get from us: If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we'll take good care of you. In fact, we give well-being the same priority as our other business goals. We're strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Our Values We areUnited. As part of a team, we're better together. We areAgile. Be the change, we're on a journey. We areTrusted. Do the right thing, we own this. We areDriven. Get stuck in, we make it happen. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Car Scheme. Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
MSC Mediterranean Shipping Company (UK)
Ipswich, Suffolk
Container Control Manager Full time, permanent We are looking for an experienced and proactive operations leader who can manage a fast-paced environment while maintaining a strong focus on planning, accuracy, and performance. The successful candidate will have excellent communication and stakeholder management skills, the ability to analyse data and make informed decisions, and experience leading and developing a team. They will be highly organised, adaptable, and commercially aware, with a proven ability to prioritise workloads, drive operational efficiency, and deliver results in a complex logistics or operational setting. Supervisory or management experience and a passion for continuous improvement are essential. How you will help us and what you can expect Manage the Container Control team & Global Routing Specialists ensuring a smooth and efficient operation and to deputize for the Logistics Manager. Proactively manage the equipment empty surplus/deficit areas, communicating suggestions to MSC Geneva Logistics, Vessel planners, MSC Port operations and Port Captains. Daily communication with MSC Geneva Logistics informing them of complications prior to vessel departure that may affect shipment of empty equipment providing proactive solutions and data to aid decisions. Build and maintain relationships with all UK terminals and depots ensuring all empty evacuations are met and planned accurately across all Ports throughout the UK and Scotland (both in and out of the UK), challenging them with shipment and usage of ageing and damaged equipment, delivering superior global routing of MSC Container assets. To deal and proactively manage EDI equipment moves, events and errors relating to empty container movements in and out of all UK ports communicating with the logistics team, ports, and ports systems in a timely manner. Weekly review of data and trends relating to equipment forecast vs bookings across all the UK with focus on Scotland. Provide accurate daily reports to MSC Geneva and MSC vessel planning teams to ensure all available empty equipment planned accurately and then communicated to all UK ports/terminals. Ensure accurate and timely daily stock reporting of empty equipment across all UK empty storage locations to ensure full visibility is provided to the UK agency alongside the management and monitoring of off hire and sale containers. Consulting with Third party vessel companies regarding the shipment of empty containers across the UK in line with Import and Export forecasting. Vessel departure and third-party feeder reporting sent to MSC Geneva and final POD. Performance management and personal development plans to be set for the team with regular one to one meetings. Manage the department shared mailbox to ensure all emails are answered within set deadlines. Monthly reconciliation of department finances liaising regularly with Management accountants, depots, ports, and other external suppliers to ensure accurate reporting of department spend. Administer clerical tasks and procedures accurately and efficiently, ensuring all procedures and documents are up to date and stored in iGrafx. Skills and experience you'll bring to us Proven ability to forward plan while being able to manage high priority changes in an evolving environment. Ability to address and resolve day to day business issues with a high level of accuracy and attention to detail within commercially sensitive deadlines. Good numeracy, literacy, and IT skills, including Microsoft skills (Outlook, Excel/ Destin8/OVA/Paris). Be able to demonstrate a professional, positive, and flexible attitude to business changes at all times. Must remain focused on prioritisation of day-to-day emails and tasks. Excellent communication with senior internal stakeholders. The ability to support and motivate others. Supervisory or team leader experience would be advantageous. What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance - 4x salary 25 days + a day to take on Christmas Eve or New Year's Eve Free parking (within walking distance from the office) On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment
Oct 08, 2026
Full time
Container Control Manager Full time, permanent We are looking for an experienced and proactive operations leader who can manage a fast-paced environment while maintaining a strong focus on planning, accuracy, and performance. The successful candidate will have excellent communication and stakeholder management skills, the ability to analyse data and make informed decisions, and experience leading and developing a team. They will be highly organised, adaptable, and commercially aware, with a proven ability to prioritise workloads, drive operational efficiency, and deliver results in a complex logistics or operational setting. Supervisory or management experience and a passion for continuous improvement are essential. How you will help us and what you can expect Manage the Container Control team & Global Routing Specialists ensuring a smooth and efficient operation and to deputize for the Logistics Manager. Proactively manage the equipment empty surplus/deficit areas, communicating suggestions to MSC Geneva Logistics, Vessel planners, MSC Port operations and Port Captains. Daily communication with MSC Geneva Logistics informing them of complications prior to vessel departure that may affect shipment of empty equipment providing proactive solutions and data to aid decisions. Build and maintain relationships with all UK terminals and depots ensuring all empty evacuations are met and planned accurately across all Ports throughout the UK and Scotland (both in and out of the UK), challenging them with shipment and usage of ageing and damaged equipment, delivering superior global routing of MSC Container assets. To deal and proactively manage EDI equipment moves, events and errors relating to empty container movements in and out of all UK ports communicating with the logistics team, ports, and ports systems in a timely manner. Weekly review of data and trends relating to equipment forecast vs bookings across all the UK with focus on Scotland. Provide accurate daily reports to MSC Geneva and MSC vessel planning teams to ensure all available empty equipment planned accurately and then communicated to all UK ports/terminals. Ensure accurate and timely daily stock reporting of empty equipment across all UK empty storage locations to ensure full visibility is provided to the UK agency alongside the management and monitoring of off hire and sale containers. Consulting with Third party vessel companies regarding the shipment of empty containers across the UK in line with Import and Export forecasting. Vessel departure and third-party feeder reporting sent to MSC Geneva and final POD. Performance management and personal development plans to be set for the team with regular one to one meetings. Manage the department shared mailbox to ensure all emails are answered within set deadlines. Monthly reconciliation of department finances liaising regularly with Management accountants, depots, ports, and other external suppliers to ensure accurate reporting of department spend. Administer clerical tasks and procedures accurately and efficiently, ensuring all procedures and documents are up to date and stored in iGrafx. Skills and experience you'll bring to us Proven ability to forward plan while being able to manage high priority changes in an evolving environment. Ability to address and resolve day to day business issues with a high level of accuracy and attention to detail within commercially sensitive deadlines. Good numeracy, literacy, and IT skills, including Microsoft skills (Outlook, Excel/ Destin8/OVA/Paris). Be able to demonstrate a professional, positive, and flexible attitude to business changes at all times. Must remain focused on prioritisation of day-to-day emails and tasks. Excellent communication with senior internal stakeholders. The ability to support and motivate others. Supervisory or team leader experience would be advantageous. What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance - 4x salary 25 days + a day to take on Christmas Eve or New Year's Eve Free parking (within walking distance from the office) On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment
Join Our Team at Our Printing and Manufacturing Facility! No weekends! Week one - 6am-2pm Mon - Fri Week 2- 2pm to Midnight Monday to Thursday Also option to do a perm shift 1 or 2. Looking for a workplace that genuinely values your contribution and supports your growth? Our printing and manufacturing facility is dedicated to sustainability, employee well-being, and continuous development. About Us We are a global provider of sustainable paper and packaging solutions. Our priority is the safety and welfare of our employees, supporting our communities, and delivering exceptional service to our customers. We foster an inclusive culture where every team member is encouraged to reach their full potential. The Role Reporting to the Engineering Manager, you will collaborate closely with the operations team to keep machinery running efficiently, reduce downtime, and complete preventative maintenance to ensure smooth production. You'll take the lead in developing, maintaining, and enhancing electrical systems, equipment, and processes across the facility. The role involves diagnosing electrical faults, ensuring compliance with safety regulations, and driving improvements that boost efficiency and product quality. Key Responsibilities Install, develop, and maintain electrical systems, control panels, and automation for production equipment. Troubleshoot and repair electrical issues while improving system reliability. Support root cause investigations and help implement corrective actions. Identify and implement opportunities to improve manufacturing performance and quality. Carry out planned preventative maintenance activities. Work with the Engineering Manager to ensure the availability of required spare parts. Reduce machine downtime by responding promptly and effectively to breakdowns. Deliver PLC fault-finding, code interpretation, and general automation support. Apply Lean Manufacturing and Six Sigma practices to drive process improvements. Lead and contribute to Root Cause Analysis with a focus on preventing repeat issues. Ensure all electrical work adheres to industry standards and compliance requirements. Support safety reviews, risk assessments, and maintenance planning. Assist in capital projects involving automation, electrical upgrades, or new equipment. Produce and maintain technical documents, schematics, and project reports. What We Offer A competitive salary and benefits package, including annual leave, pension, and Cycle to Work scheme Continuous training and professional development Confidential 24/7 support services for you and your family Flexible working options and family-friendly policies Guaranteed interviews for candidates who meet essential requirements (Disability Confident Employer) Ready to contribute to a forward-thinking, sustainable future? Apply now and become part of our team.
Oct 08, 2026
Full time
Join Our Team at Our Printing and Manufacturing Facility! No weekends! Week one - 6am-2pm Mon - Fri Week 2- 2pm to Midnight Monday to Thursday Also option to do a perm shift 1 or 2. Looking for a workplace that genuinely values your contribution and supports your growth? Our printing and manufacturing facility is dedicated to sustainability, employee well-being, and continuous development. About Us We are a global provider of sustainable paper and packaging solutions. Our priority is the safety and welfare of our employees, supporting our communities, and delivering exceptional service to our customers. We foster an inclusive culture where every team member is encouraged to reach their full potential. The Role Reporting to the Engineering Manager, you will collaborate closely with the operations team to keep machinery running efficiently, reduce downtime, and complete preventative maintenance to ensure smooth production. You'll take the lead in developing, maintaining, and enhancing electrical systems, equipment, and processes across the facility. The role involves diagnosing electrical faults, ensuring compliance with safety regulations, and driving improvements that boost efficiency and product quality. Key Responsibilities Install, develop, and maintain electrical systems, control panels, and automation for production equipment. Troubleshoot and repair electrical issues while improving system reliability. Support root cause investigations and help implement corrective actions. Identify and implement opportunities to improve manufacturing performance and quality. Carry out planned preventative maintenance activities. Work with the Engineering Manager to ensure the availability of required spare parts. Reduce machine downtime by responding promptly and effectively to breakdowns. Deliver PLC fault-finding, code interpretation, and general automation support. Apply Lean Manufacturing and Six Sigma practices to drive process improvements. Lead and contribute to Root Cause Analysis with a focus on preventing repeat issues. Ensure all electrical work adheres to industry standards and compliance requirements. Support safety reviews, risk assessments, and maintenance planning. Assist in capital projects involving automation, electrical upgrades, or new equipment. Produce and maintain technical documents, schematics, and project reports. What We Offer A competitive salary and benefits package, including annual leave, pension, and Cycle to Work scheme Continuous training and professional development Confidential 24/7 support services for you and your family Flexible working options and family-friendly policies Guaranteed interviews for candidates who meet essential requirements (Disability Confident Employer) Ready to contribute to a forward-thinking, sustainable future? Apply now and become part of our team.
