Product Owner

We have a great opportunity for an experienced Product Owner or Business Analyst to join our excellent software development team based in Cambridge.

The role

Product Owners at GMSL understand our customers' needs and help ensure the team are solving the right problems to deliver value to our users. They work alongside Developers and Testers in collaborative, empowered, cross functional teams, and are involved in the full product development lifecycle. They serve as the voice of the customer to help the team understand the vision of the product and the value it provides.

Product teams

We develop software in a number of small product teams, each focused on one of our software products. Product Owners are an integral part of our product teams working alongside Developers and Testers in every stage of the software development process. Our work is very collaborative, and having a friendly office environment is very important to us.

Development approach

We develop software using an agile approach, which focuses on our ability to respond to change. Our culture is broadly based on Extreme Programming (XP) practices, but we take a pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations.

Responsibilities

Once you have gained a solid understanding of the complexities of UK and European energy market rules, the role will include the following responsibilities:

• Customer support - Engaging with customers, coordinating resolutions, capturing feedback and sharing this with the Product team, keeping customers updated and offering support with new functionality.
• Customer onboarding - Primary technical contact for PowerTrak customers, training new customers to use the system effectively, supporting required integrations and facilitating internal communications to set up market connections.
• Domain Expertise - Sharing business context with Product team, making recommendations to translate needs into actionable requirements for the team, providing clear and constructive feedback during product development, completing user acceptance testing before new functionality is released to customers.
• Business Analysis - Staying informed on upcoming market and regulatory changes, analysing, defining and communicating business requirements to the team, collaborating with the Product Manager to develop longer term strategy.

Your experience

We are looking for candidates with the following experience, but you don't need to tick all the boxes as training will be provided:

• Experience engaging directly with enterprise customers for onboarding, training, and support (a core part of this role)
• Experience of working in energy markets and/or trading, ideally with exposure to power scheduling in European markets
• Confident in communicating between technical and business stakeholders, preferably in a B2B or enterprise environment
• Experience in defining and delivering complex business software products (not just energy)
• Driving continuous improvement of development practices within an agile framework (e.g. XP, Scrum, Kanban)

This role requires the following skills:

• Credibility - Demonstrates expertise and builds trust when engaging with enterprise level B2B customers
• Communication - Communicates across business, product and technical domains with the technical team, internal users, and customers
• Organisation - Organises and prioritises work across short term and long term goals
• Commitment - Demonstrates focus and diligence in maintaining GMSL's reputation for meeting our customers' needs and providing excellent customer service
• Collaboration - Works within small teams and builds good team working relationships

The Product Owner is offered on a permanent basis, full time 37.5 hours per week Monday to Friday.

Salary will be reflective of your level of experience.

We offer hybrid and homeworking options, depending on the requirements of the role and the needs of your team.

All our teams spend at least one day a week in our offices in Cambridge; this role requires 2 3 days a week in office, so you need to be based within easy travel to Cambridge.

We welcome applications for flexible working arrangements.

Our benefits include:

• Annual discretionary bonus scheme
• Company pension scheme (6% employer contribution)
• Flexible working hours and remote working
• Casual dress and a relaxed environment
• Employee assistance program
• Cycle to Work scheme
• Fresh fruit and great coffee
• Free access to Cambridge University Botanic Gardens
• Monthly team pub lunches

How to apply

• Simply email us your CV and covering letter to with the reference 'Product Owner'. If your CV is shortlisted, we will share some screening questions to help us evaluate your technical expertise.
• For recruitment adjustments, please contact .
• GMSL will verify that all employees are eligible to live and work in the UK; proof of right to work will be requested prior to employment.

GMSL

GMSL is the market leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.

Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers' needs. For more background on GMSL see .

Working at GMSL

We are a small team. We have around 40 people in our software team, so even though we are part of a company of around 120 people overall, the software team has retained a small team "startup" feel. Your colleagues will be from a wide variety of backgrounds - we encourage diversity, openness and gender equality.

We value the long term. The success and stability that comes from 25+ years' experience in software development means we value the long term in terms of software development and the development of our people.

We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.

We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.

We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people's personal situations into account in decision making wherever they can.

We are flexible. We offer hybrid and homeworking options, depending on the requirements of the role and the needs of your team. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.

Recruitment Agencies

We are not currently accepting recruitment agency applications; we'll be in touch if we need you to help us. Thanks for your understanding.