Platform Software Engineer (Must be in UK) London, United Kingdom

London, United Kingdom

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers include leading brands and are expanding how they use our platform to automate critical customer service operations.

Your responsibilities will involve:

• Delivering production-ready, reliable, and scalable infrastructure on time
• Improving developer experience and defining technical standards for the company
• Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborating with engineering and security teams to define cloud architecture and implement best practices
• Automating cloud operations with infrastructure as code using tools such as Terraform
• Monitoring cloud infrastructure performance, identifying issues, and implementing solutions to ensure high availability and reliability
• Optimising cloud resources for cost-efficiency while maintaining performance and security standards
• Engaging in incident response and troubleshooting efforts for cloud-related issues
• Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement
• 5 years of relevant professional experience, preferably from a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable
• Hands-on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor's degree or Master's in Computer Science, Engineering, a relevant technical field or equivalent practical experience

Preferred Requirements:

• Familiarity with ArgoCD and GitOps practices for continuous deployment
• Experience with Agile methodologies, such as Scrum, Kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.

The listed expectations reflect what we're hiring for, so we encourage you to review the job description carefully.

Participation in the company's employee share options plan

Flexible working from home policy

Work from outside of the UK for up to 6 months each year

TELUS Health EAP 24/7 - offers confidential, judgment-free support for any work, health, or life challenge

Annual learning and development allowance

One-off WFH allowance to support comfort and focus (e.g., headphones, desk chair)

Company-funded fertility and family-forming programmes

Private healthcare and dental cover, discounts on gym memberships, and access to mental health programs

At PolyAI, we pride ourselves on values that guide our work and culture.

Core values:

Only the best We expect the best from our people and nurture this drive for excellence.

Ownership We take ownership of our initiatives, decisions, and outcomes.

Relentlessly improve We continuously improve to transform the world of conversational AI.

Bias for action We move quickly and deliver impact fast.

Disagree and commit We work toward the same goal and commit to decisions made.

Build for people We build experiences that people enjoy and that enable automation.

Note: PolyAI is an equal-opportunity employer. All employment decisions are based on business needs without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status, or disability status.

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