Team Leader-EMEA Credit Control
Location
London
Business Area
Accounting and Finance
Ref #
Description & Requirements
Bloomberg Chief Accounting Office is seeking a Team Leader for the EMEA Client Financial Services team to oversee the Accounts Receivable function, ensuring timely collection of payments and exceptional customer service across Bloomberg's EMEA portfolios. The role involves managing and developing the team, handling escalations, collaborating with stakeholders, driving process improvements, and maintaining a professional environment. Candidates should have a bachelor's degree, experience in accounting or collections, strong communication and problem-solving skills, and the ability to lead and train teams, with preferred qualifications including leadership experience, portfolio management, customer service, onboard program development, and SAP knowledge.
This role entails leading a team that is committed to obtaining prompt payments from our customers across all Bloomberg line of businesses in a timely manner.
What's in it for you?
- Work as a product owner for the team responsible for ensuring the collection of aged receivables & timely application of payments across all EMEA portfolios.
- Provide regular coaching and constructive feedback to CFS representatives on a weekly or bi-weekly basis to support their development and performance.
- Act as an escalation point for customer billing & payment issues, communicating in a professional manner, constantly striving to provide excellent customer service.
- Collaborate and establish relationships with internal stakeholders & external customers
- Identify, recommend, and see through process improvement initiatives with Global CFS, the SAP Solutions & Engineering teams.
We'll trust you to:
- Develop people to achieve by managing, mentoring, and evaluating performance of the CFS EMEA team while supporting their ongoing development & training.
- Be accountable for the entire collections portfolio by setting and meeting specific goals related to the aging of open receivables, unapplied credits, and customer service metrics.
- Ensure the team is actively pursuing and processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections.
- Communicate the Vision by building and developing a strong onboarding & training program for incoming new hires.
You need to have:
- Bachelor's degree
- Leadership experience
- Experience in accounting operations, corporate collections, Accounts Receivable, or Order-to-Cash processes
- Ability to influence and negotiate with customers & stakeholders
- Strong ability to collaborate effectively with team members, direct reports, and stakeholders.
- Ability to multi-task, trouble shoot & solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast paced environment
- Exceptional communication skills
We'd love to see:
- Proven ability at successfully managing a large portfolio
- Customer service and/or client facing experience
- Experience at building and leading an onboarding & training program for new hires
- Knowledge of SAP
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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email